PWS 4 Nov 24.pdf

PERFORMANCE WORK STATEMENT

METTLER-TOLEDO TITRATION SYSTEMS PREVENTIVE MAINTENANCE AND

REPAIR

4 November 2024

1.0 DESCRIPTION OF SERVICES. The Contractor shall provide all labor, parts, materials, tools, equipment and travel necessary to perform preventative maintenance and repairs of the Mettler-Toledo Titration System for the 402nd Maintenance Support Group (MXSG) at Robins Air Force Base (AFB), Georgia.

1.1 Preventive Maintenance (PM). The contractor shall perform one preventive maintenance service on the items listed under Table 1 every year to factory specifications as required by manufacturer's official publications (such as service manuals and standard service contract stipulations) to assure long-term performance and reliability of the instrument and to verify system performance. All service work will be performed by Original Equipment Manufacturer (OEM) certified factory-trained personnel employed by the contractor. Service repair technicians will perform services using the most up-to-date maintenance techniques, instrument operation and modifications, and latest state-of-the-art applications for service/repair being performed on this equipment according to OEM specifications. The contractor shall contact designated Government Representative, listed in paragraph 4.1, to schedule date/time to complete preventive maintenance services.

1.2 Emergency Repairs. The contractor shall provide an unlimited number of unscheduled repair service calls for the instrument systems listed in Table 1. Once notified by the Government Contract Monitor that a problem exists, the contractor shall provide on-site response time within 48 hours during normal business hours and continue working until the problem is resolved with Original Equipment Manufacturer (OEM) certified factory-trained personnel employed by the contractor.

1.3 On-site Repair. Repair of covered items (Table 1) shall be performed on site, if possible, by Original Equipment Manufacturer (OEM) certified factory-trained personnel employed by the contractor. If an item cannot be repaired on site, it will be removed from the system and shipped to the appropriate service center or delivered by the contractor at no additional cost to the government. The item removed must be restored to proper operating condition, returned to the government, and reinstalled in a reasonable timeframe, but no longer than 45 business days, without prior approval from the Government Representative. If an item cannot be repaired, the contractor shall inform the Government Representative in advance of replacement.

1.4 Parts. The contractor shall obtain all parts necessary to repair the instruments (listed in Table 1). Parts will be furnished and shipped at the contractor’s expense. All other expenses will be at cost to the contractor. All replacement parts furnished by the contractor shall be OEM compatible components.

Table 1

# Name Serial # 1 T-90 Auto-titrator Controller B126159311 2 T-70 Auto-titrator Controller 5129276994 3 T-90 Auto-titrator Controller 5129328815 4 T-90 Auto-titrator Controller 5131336705 5 C30X Karl-Fischer Coulometric Titrator 5130150608 6 C30 Karl-Fischer Coulometric Titrator B225053576 7 T9 Titrator Excellence C012198182 8 Rondolino Auto-titrator Sample Changer 5131055994 9 SC1 Sample Changer QRJ57A02 10 Base InMotion Pro C010092305 11 Base InMotion Pro C010111249 12 DSC 3+ Star Syst B952829487 13 T-9 Auto-titrator Controller C405570954 14 Base C406607714 15 Base C343010611 16 DE40 Density Meter MPK38370 17 UV/Vis Spectrophotometer C429429104 18 Compact Titrator C10S C442921492

1.5 Preventive Maintenance (PM). The contractor shall perform one preventive maintenance service on the items listed under Table 2 every year to factory specifications as required by manufacturer's official publications (such as service manuals and standard service contract stipulations) to assure long-term performance and reliability of the instrument and to verify system performance. All service work will be performed by Original Equipment Manufacturer (OEM) certified factory-trained personnel employed by the contractor. Service repair technicians will perform services using the most up-to-date maintenance techniques, instrument operation and modifications, and latest state-of-the-art applications for service/repair being performed on this equipment according to OEM specifications. The contractor shall contact designated Government Representative to schedule date/time to complete preventive maintenance services.

1.6 On-site Repair. Repair of covered items (Table 2) shall be performed on site, if possible, by Original Equipment Manufacturer (OEM) certified factory-trained personnel employed by the contractor. Government shall contact the Contractor to schedule the on-site repair and the Contractor shall respond with a coordination date within one (1) business day. If an item cannot be repaired on site, it will be removed from the system and shipped to the appropriate service center or delivered by the contractor at no additional cost to the government. The item removed must be restored to proper operating condition, returned to the government, and reinstalled in a reasonable timeframe, but no longer than 45 business days, without prior approval from the Government Representative. If an item cannot be repaired, the contractor shall inform the Government Representative in advance of replacement.

Table 2

19 Rondo15 Sample Changer B131187127 20 Rondo20 Sample Changer B127162827 21 Rondo 15 Sample Changer 5131420890

1.7 Preventive Maintenance (PM). The contractor shall perform one preventive maintenance service on the items listed under Table 3 every year to factory specifications as required by manufacturer's official publications (such as service manuals and standard service contract stipulations) to assure long-term performance and reliability of the instrument and to verify system performance. All service work will be performed by Original Equipment Manufacturer (OEM) certified factory-trained personnel employed by the contractor. Service repair technicians will perform services using the most up-to-date maintenance techniques, instrument operation and modifications, and latest state-of-the-art applications for service/repair being performed on this equipment according to OEM specifications. The contractor shall contact designated Government Contract Monitor to schedule date/time to complete preventive maintenance services.

1.8 Emergency Repairs. The contractor shall provide an unlimited number of unscheduled repair service calls for the instrument systems listed in Table 3. Once notified by the Government Contract Monitor that a problem exists, the contractor shall provide on-site response time within 48 hours during normal business hours and continue working until the problem is resolved with Original Equipment Manufacturer (OEM) certified factory-trained personnel employed by the contractor.

1.9 On-site Repair. Repair of covered items (Table 3) shall be performed on site, if possible, by Original Equipment Manufacturer (OEM) certified factory-trained personnel employed by the contractor. If an item cannot be repaired on site, it will be removed from the system and shipped to the appropriate service center or delivered by the contractor at no additional cost to the government. The item removed must be restored to proper operating condition, returned to the government, and reinstalled in a reasonable timeframe, but no longer than 45 business days, without prior approval from the Government Representative. If an item cannot be repaired, the contractor shall inform the Government Representative in advance of replacement.

1.10 Parts. The contractor shall obtain all parts necessary to repair the instruments (listed in Table 3). Parts will be furnished and shipped at the contractor’s expense. All other expenses will be at cost to the contractor. All replacement parts furnished by the contractor shall be OEM compatible components.

1.11 Calibration. The Contractor shall conduct calibration annually in accordance with OEM recommended procedures and provide operational testing to verify calibration status for the items listed in Table 3. The Contractor shall coordinate the dates of the work to be completed with the

Government Representative, listed in paragraph 4.1, within ten (10) calendar days after contract award.

1.11.1 Within five (5) days after completion of the calibration, the Contractor shall electronically send the certificates as a PDF to the Government POC. (CDRL A/B/C001, Calibration Certificate DI-QCIC-80798C/T)

Table 3

22 Dosing Unit and Can Cable 5131232633

23 Dosing Unit and Can Cable 5131201276

24 Dosing Unit and Can Cable 5129328566

25 Dosing Unit and Can Cable 5129328570

26 Dosing Unit and Can Cable 5129328562

27 Dosing Unit and Can Cable 5129328563

28 Dosing Unit and Can Cable 5131421106

29 Dosing Unit and Can Cable 5131421104

30 Dosing Unit and Can Cable 5131421105

31 Dosing Unit and Can Cable B127161409

32 Dosing Unit and Can Cable B127161406

33 Dosing Unit and Can Cable B127161408

34 Dosing Unit and Can Cable B127161404

35 Dosing Unit and Can Cable B127161407

36 Dosing Unit and Can Cable B127161411

37 Dosing Unit and Can Cable B127161405

38 Dosing Unit and Can Cable 5129328567

39 Dosing Unit and Can Cable C011149060

40 Dosing Unit and Can Cable C013216271

41 Dosing Unit and Can Cable C013216268

1.12 Service Report. Within three (3) days after the completion of each visit - preventive maintenance visits, emergency repair service calls, the contractor shall electronically send a copy of the field service report to the Government POC for all work performed. (CDRL A/B/C002, Status Report, DI-MGMT-80368A)

1.13 Telephone Support. The contractor performing the repair service shall provide technical phone support from 8:30 am to 5:00 pm (EST), Monday through Friday. Telephone service will be provided without concurrence or intervention and will only involve the government and the contractor who is performing the repair service. The contractor shall provide priority status for technical support inquiries and respond within three (3) business days. The contractor shall also provide software updates and notifications as they occur.

2.0 SERVICES SUMMARY. NONE

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES. NONE

4.0 GENERAL INFORMATION.

4.1 Government Representative(s). The following individuals will serve as the Primary and Alternate Government Representatives as the points of contact through which all contractor-provided services will be requested and accomplished for MXSG. Government Representatives will not supervise the Contractor, and they are not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The following individuals will serve as Government Representatives for MXSG.

MXSG GOVERNMENT REPRESENTATIVE

(PRIMARY)

MXSG GOVERNMENT REPRESENTATIVE

(ALTERNATE)

Name: Della Smith Name: Ashley Williamson Org: 402 MXSG/MXDTA Org: 402 MXSG/MXDTA Phone: 478-327-4754 Phone: 478-926-7224 Email: della.smith@us.af.mil Email: ashley.williamson.5@us.af.mil

4.2 Contractor Program Manager. The Contractor shall provide a Program Manager who shall be the single point of contact between the Contractor and the Government. The name and phone number of the Contractor’s Program Manager shall be provided in writing to the Contracting Officer, Government Representatives, and COR no later than five (5) calendar days after contract award date.

42 Dosing Unit C401394342

43 Dosing Unit C401394344

44 Dosing Unit C401395197

45 Dosing Unit C401394343

4.3 Place of Performance and Hours of Work. On-site contract services shall be performed at the Warner Robins Air Logistic Complex. The work will take place in building 165 at Robins Air Force Base, GA. The Contractor’s work hours (shifts) shall normally be from 8:30 am to 5:00 pm (EST), Monday through Friday. The Government may adjust the Contractor’s work hours based on workload requirements, with the flexibility to start work earlier, work odd shifts, and/or work weekends. The Government will provide the Contractor the required work hours (schedule) for contractor personnel and will provide a 48-hour notice prior to changing any work hours.

4.4 Recognized Holidays. Unless otherwise required by the Government, the Contractor shall not have access to Government facilities to work or telework on all federal holidays or during facility closings as authorized by the Government. If the holiday falls on Saturday, it is observed on Friday.

If the holiday falls on a Sunday, it is observed on Monday.

4.5 Security Requirements.

4.5.1 Government Security Regulations. The Contractor shall ensure personnel, information, system, facility, and international security requirements are met in accordance with 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM), Air Force Instruction (AFI) 31-101, Integrated Defense.

4.5.2 Visitors Only – No Badging ID. The Air Force has mandated all visitors consent to a check of their criminal history prior to being allowed access to installations. The check will be conducted at the Visitor Control Center (VCC) off Watson Boulevard, Robins AFB, GA. Visitors requiring unescorted access will need their driver’s license or state-issued ID along with insurance and registration if driving on base. The pass issued by the Visitor Control Center authorizes unescorted entry to Robins AFB for the bearer only. For visitors, a short term pass is up to 60 days. Any time greater than 60 days requires a secondary form of ID (Social security card, birth certificate or passport).

4.5.3 Operations Security (OPSEC). The purpose of OPSEC is to reduce the vulnerability of USAF missions to adversary collection and exploitation of critical information. The Contractor shall comply with DoDD 5205.02E “DoD Operations Security”, DoD Manual 5205.02-M and AFI 10-701 “Operations Security” to protect United States (U.S. Government interest. The Contractor shall ensure compliance with OPSEC requirements including procedures to protect classified and/or sensitive, but unclassified, Government projects and/or programs. The Contractor shall ensure Contractor personnel who perform work at Robins AFB or another Government facility comply with the OPSEC procedures of the facility.

4.5.4 Security Incident or Violation. The Contractor shall immediately notify the Government Security Office of any potential or actual security incidents or violations including potential or actual unauthorized disclosure or compromise of classified and/or sensitive, but unclassified, information.

4.6 Supply Chain Risk Management. The Contractor shall implement risk management procedures to ensure that system, equipment, components, software, maintenance equipment, and supplies do not incorporate counterfeit parts, malicious code, or other elements that would allow adversaries to gain access to data and critical program information and disrupt operations.

Contractor risk management procedures shall comply with:

Air Force Pamphlet (AFPAM) 63-113, Program Protection Planning for Life

Cycle Management, SAE Aerospace Standard AS5553C, Counterfeit Electrical, Electronic, and

Electromechanical (EEE) Parts; Avoidance, Detection, Mitigation and Disposition, National Institute of Standards and Technology (NIST) Special Publication 800-53 Rev 5, Security and Privacy Controls for Information Systems and Organizations.

4.7 Contractor Identification. Contractor personnel shall wear visible identification designating them as contractors at all times while on Robins Air Force Base.

4.8 Contractor Vehicle Entry. The Contractor shall contact the Robins Air Force Base Visitor's Center to and comply with local procedures for obtaining credentials and vehicle entry.

Information may be obtained by calling the following phone number: Commercial 478-222- 1972.

4.9 Agency Affirmative Procurement Programs. In accordance with FAR 23.404(b)(1), 100% of purchases of Environmental Protection Agency (EPA)-designated products included in the Comprehensive Procurement Guidelines (CPG) list [https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program] and/or United States Department of Agriculture (USDA)-designated products included in the bio based product listings [http://www.biopreferred.gov] shall, at a minimum, meet the EPA or USDA standards for recovered materials or bio based content, respectively, unless an item cannot be acquired competitively within a realistic timeframe, meet appropriate performance standards, and/or be acquired at a reasonable price.

4.9.1 In accordance with FAR 23.404(a)(iii), the Contractor shall provide estimates and verification of recovered material for EPA-designated CPG products and certification for both EPA-designated CPG products and USDA-designated bio based products. In accordance with the Robins Air Force Base, Georgia / Green Procurement Program (GPP) Plan, the Contractor shall provide estimates and certifications to the Government for completion of the applicable attachment(s) to be included in the Purchase Request (PR) package.

4.10 Environmental Management System (EMS). Environmental Management Systems (EMS) Awareness Training: All contractor personnel working on Robins AFB who perform activities on the installation are required to complete Air Force-provided initial EMS Awareness Training. It is the responsibility of the Prime Contractor to ensure that all sub-contractors, vendors, and employees complete this training prior to beginning work on Robins AFB.

Notification of training completion shall be sent to the Robins AFB Contracting Officer (CO) to be maintained in the contract file for tracking purposes. Failure to provide documentation of EMS Training may result in termination of the contract.

http://www.biopreferred.gov/

4.10.1 EMS training is provided by Environmental Management. Request for Robins EMS Awareness training through email at 78ceg.cev.FrontOfc@us.af.mil. Contractors have two options to satisfy the mandatory EMS Awareness Training requirement. (Front Desk: 478-926- 8178.)

4.10.2 Option 1: Contractors can register for an account through The Environmental Awareness Course Hub (TEACH), the Air Force training database: https://usaf.learningbuilder.com/account/login/?ReturnUrl=%2f

Search for Course ID: EMS110UHHZ00293

Directions:

1. Hover your mouse over the Courses and Transcripts tab.

2. Click on Transcripts

3. Click into the TEACH Course Completion Log by clicking the orange Continue or Begin button.

4. When you are on the transcript, click on the blue “Search for Course” button.

5. When the pop up appears enter the course name or course number and press search.

6. Once you find the course you want to add, click on the +Select button to add the course to your transcript.

(Note: TEACH may not supported by Internet Explorer; recommend using Chrome.)

4.10.3 Option 2: Contractor requests a copy of the Robins EMS Awareness Training PowerPoint Presentation from Environmental Management. The request should be sent to the Environment Management Workflow Box at the following email address, 78ceg.cev.FrontOfc@us.af.mil.

Once the presentation is received, the contractor is responsible for ensuring that all his/her employees view the training.

4.11 ISO 50001 – Energy Management System. Due to the WR-ALC being ISO 500001 certified, all contractors are subject to the Energy Management System (EnMS) requirements and shall abide by certification guidelines whenever applicable.

4.11.1 EnMS Training. All contractor personnel working on Robins AFB who perform activities on the installation are required to complete Air Force provided initial EnMS Training. It is the responsibility of the Prime Contractor to ensure that all sub-contractors, vendors, and employees complete this training prior to beginning work on Robins AFB.

4.11.1.1 EnMS training is provided by the Energy Assurance Office. The Contractor shall request the training by sending an email to 402MXSG.MXDEA.EnergyAssurance@us.af.mil.

4.11.2 Notification of training completion shall be sent to the Energy Assurance Office (402MXSG.MXDEA.EnergyAssurance@us.af.mil) and the CSMO POC to be maintained for tracking purposes. Failure to provide documentation of EnMS Training prior to beginning work may result in termination of the contract.

https://usaf.learningbuilder.com/account/login/?ReturnUrl=%2f mailto:78ceg.cev.FrontOfc@us.af.mil mailto:402MXSG.MXDEA.EnergyAssurance@us.af.mil mailto:402MXSG.MXDEA.EnergyAssurance@us.af.mil

4.12 Contractor Safety Program. (See Appendix C, Part II, Para 7) The Contractor shall establish and maintain an acceptable safety program in accordance with their accepted Safety and Health Plan. The Air Force is part of the OSHA Voluntary Protection Program (VPP). All shall familiarize themselves with the requirements of VPP. Information on the VPP can be accessed at http://www.osha.gov/dcsp/vpp/index.html. Additionally, the Contractor is responsible for the safety and health of all subcontractor employees. No more than two Class C mishaps per contract year and Zero Class A or B mishaps will be tolerated. All changes to the plan must also be submitted in writing and approved by the Government.

4.12.1 Safety and Health Plan: Within 10 calendar days after contract award, the contractor shall email a copy of their company Safety Plan that is required to ensure compliance with the Occupational Safety and Health Act (OSHA) (Public Law 91-596) to 402mxw.se.wf@us.af.mil.

The Safety Plan will be provided to the Safety Office for review. The Safety Office will provide acceptance or non-acceptance within 5 working days of receipt to the government point-of-contact who will notify the CO. (CDRL A003, DI-SAFT-82080/NOT 1, Contractor's Safety Plan).

4.12.2 The Contractor Safety Plan shall address in detail the items listed in the Contract Appendix C, Part II through Part IV as applicable. For task specific procedures identified in the Contract Appendix C, the contractor’s internal procedures for those tasks must be identifiable within the submitted Safety Plan or shall be provided in an amendment or addendum to the company’s Safety Plan. If task specific procedures identified in the Contract Appendix C, are not submitted with the contractor’s Safety Plan, the submitted Safety Plan will be returned as NOT ACCEPTED. The contractor will have 5 working days to resubmit the Safety Plan, amendment or addendum to address or correct issues identified for non-acceptance. The Safety Office will provide acceptance or non-acceptance of the resubmission within 5 workings days of receipt to the government POC who will notify the CO.

4.13 Mishap Notification. (See Appendix C, Part II, Para 5) The Contractor shall notify the Robins AFB Safety Office telephonically at (478)- 222-0043 during duty hours and (478)-926- 3567 after hours, within four (4) hour after initial notification of all mishaps or incidents for damage to DoD property (material plus labor) entrusted by this contract and employee injuries as a result of the contract operation. A follow-up (written or e-mail) of this mishap/incident notification shall be sent within three calendar days to the Government Representative, the Procurement Contracting Officer (PCO) or the Administrative Contracting Officer (ACO) (with a copy to program manager), who will forward it to the Safety Office. The information that is not available at the time of the initial notification shall be provided within 20 calendar days after the mishap. Mishap notification shall contain, as a minimum, the following information:

a. Contract, Contract Number, Name and Title of Person(s) Reporting

b. Date, Time and exact location of accident/incident

c. Brief Narrative of accident/incident (Events leading to accident/incident)

d. Cause of accident/incident, if known

e. Estimated cost of accident/incident (material and labor to repair/replace)

f. Impound Authority Name and Phone Number (as applicable)

g. Nomenclature of equipment and personnel involved in accident/incident http://www.osha.gov/dcsp/vpp/index.html mailto:402mxw.se.wf@us.af.mil

h. Corrective actions (taken or proposed)

i. Other pertinent information (CDRL A/B/C004, DI-SAFT-81563 NOT 2, Accident/Incident Report)

4.14 Essential Services During Crisis. The Functional Service Manager (FSM) has determined, by placing in writing their decision, that this requirement is not Mission Essential (M-E) in accordance with DFARS 237.76, Continuation of Essential Contractor Services.

4.15 Inspection of Services/Inspection of Supply: In accordance with the Inspection of Supply/Services clause(s) identified in the contract/order, the Government reserves the right to inspect Contractor performance.

4.16 Invoice/Payment and Receipt/Acceptance: In accordance with DFARS clause 252.232- 7003, Electronic submission of Payment Requests and Receiving Reports, the Contractor shall submit/process payment requests (invoices, Receiving Reports or combos) and receipt/acceptance documents via Procurement Integrated Enterprise Environment (PIEE) through module Wide Area Workflow (WAWF). Access at the following site:

https://piee.eb.mil/

5.0 APPENDICES. None

https://piee.eb.mil/