TUN_FY13_PBL_MM_PWS.pdf

PR FD2060‐12‐30506 MM for PBL CONTRACT

MATERIAL MANAGEMENT (MM)

PERFORMANCE-BASED WORK STATEMENT (PWS)

for

TUNNER

NON-AIRCRAFT WEAPON SYSTEM PER AIR FORCE POLICY

DIRECTIVE (AFPD) 10-9

Rev: 12 Oct 2012

The Air Force employs many diverse weapon systems in executing its global mission. The Chief of Staff United States Air Force designates systems as weapon systems and assigns each to a lead command. The Air Force Policy Directive (AFPD) 10-9 assigns weapon system management responsibilities to designated lead commands to ensure all requirements associated with weapon systems receive comprehensive and equitable consideration, and program-associated funding through the Future Years Defense Program as necessary. Lead command (AMC) designation establishes advocacy for weapon systems during their life cycle and clarifies responsibilities for all using and supporting organizations.

Prepared by

AFLCMC/WNZ SUPPORT EQUIPMENT AND VEHICLES ENGINEERING DIVISION

AGILE COMBAT SUPPORT DIRECTORATE

235 BYRON STREET SUITE 19A

ROBINS AFB GA 31098-1813

DISTRIBUTION STATEMENT C: Distribution is authorized to U.S. Government agencies and their Contractors (administrative or operational use) (5 May 2011). Other requests for this document shall be referred to AFLCMC/WNZDA.

1. DESCRIPTION OF SERVICES. This Performance-based Work Statement (PWS) defines the requirements for Material Management (MM) support of the Tunner non-aircraft weapon system fielded in the Continental U.S (CONUS) and Outside the CONUS (OCONUS).

MM consists of two parts: 1- Parts (price per operating hour), and 2- Product support (infrastructure). Parts requirements are contained in 4.2; Infrastructure requirements are contained in 4.1, 4.3, 4.4, 4.5, and 4.6. Part is defined as part, item, component, assembly, consumable, or reparable, and has the same meaning throughout this PWS. The Contractor shall provide 24 hours per day and 7 days per week technical support for Tunners within the CONUS and OCONUS. The Tunner fleet will be subject to deployments and relocations. For Contractors other than the original equipment manufacturer (OEM), transfer of MM support responsibility shall occur at 10 months after contract award.

2. SERVICES SUMMARY (SS). The following table summarizes the performance thresholds for the most critical performance objectives of this effort.

PERFORMANCE OBJECTIVE PWS PARA PERFORMANCE THRESHOLD

Ensures Tunner system meets the Tunner System Sustainment Availability (TSSA) requirement

4.1.3.1 Not Less Than (NLT) 72%;

see Attachment 26 of contract for TSSA definition and determination, 72% adjustment to 68%, and worldwide regions definitions

Provides timely Technical Field Support, Response to calls during normal duty hours

4.3.2 Not More Than (NMT) 2 hrs, 75% of time (by next business day for other 25%)

Provides timely Technical Field Support, Response to calls during non‐duty hrs

4.3.2 NMT 3 hrs, 75% of time (by

next business day for other 25%)

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. The Government will provide the Contractor with AF vehicle operations and maintenance data originated from Online Vehicle Interactive Management System (OLVIMS) by the 10th working day following end of the previous month. The Government acknowledges the OLVIMS data will contain errors in reported operational usage, work order close dates, and recorded direct labor. The OLVIMS data will be provided in either a Microsoft Excel spreadsheet or a Microsoft Access database. The Government will provide engines, large item parts, loader, and Contingency High Priority Mission Support Kits (see Attachment 28 of the contract) as Government Furnished Property (GFP), and remain as such throughout the contract period.

3.1. Reporting loss of Government property.

(a) Definitions. As used in this clause—

“Government property” is defined in the clause at FAR 52.245-1, Government Property.

“Loss of Government property” means unintended, unforeseen, or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to—

(1) Items that cannot be found after a reasonable search;

(2) Theft;

(3) Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or

(4) Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

“Unit acquisition cost” means—

(1) For Government-furnished property, the dollar value assigned by the Government and identified in the contract; and

(2) For Contractor-acquired property, the cost derived from the Contractor’s records that reflect consistently applied, generally acceptable accounting principles.

(b) Reporting loss of Government property.

(1) The Contractor shall use the Defense Contract Management Agency (DCMA) eTools software application for reporting loss of Government property. Reporting value shall be at unit acquisition cost. The eTools “LTDD of Government Property” toolset can be accessed from the DCMA home page External Web Access Management application at http://www.dcma.mil/aboutetools.cfm.

(2) Unless otherwise provided for in this contract, the requirements of paragraph (b)(1) of this clause do not apply to normal and reasonable inventory adjustments, i.e., losses of low-risk consumable material such as common hardware, as agreed to by the Contractor and the Government Property Administrator. Such losses are typically a product of normal process variation. The Contractor shall ensure that its property management system provides adequate management control measures, e.g., statistical process controls, as a means of managing such variation.

(3) The Contractor shall report losses of Government property outside normal process variation, e.g., losses due to—

(i) Theft;

(ii) Inadequate storage;

(iii) Lack of physical security; or

(iv) “Acts of God.”

(4) This reporting requirement does not change any liability provisions or other reporting requirements that may exist under this contract.

4. GENERAL INFORMATION. In the event of a conflict between the text of this document and the references cited herein, the text of this document takes precedence. Nothing in this document, however, supersedes applicable laws and regulations unless a specific exemption has been obtained.

4.1 Program administration. The Contractor shall have overall responsibility for the conduct of Tunner MM in accordance with this PWS. Data in the Integrated Master Schedule (IMS), Earned Value Management System (EVMS), and Enterprise Resource Planning (ERP) system shall correlate.

4.1.1 Integrated master schedule. For Contractors other than the OEM, the Contractor shall develop, implement, maintain, manage and analyze an Integrated Master Schedule (IMS) for the preparation of successful transfer of MM responsibility, to include the lower level objective criteria of 4.1.5. The IMS shall contain measurable tasks and their interdependencies. The Contractor shall develop task descriptions and schedules from this PWS. The IMS shall contain all critical milestones, measurable tasks, prerequisite events and activities, and their interdependencies as deemed necessary for effective management of this segment by the Contractor. The Contractor shall develop descriptive listings for the above measurable tasks and milestones. The Contractor shall clearly depict critical elements throughout the entire period of this contract on selected schedule formats. Progress to date shall be based upon percentage of effort complete, whenever possible. Contractor’s schedule shall have the capability to roll up or roll down. In its reporting hereunder, the Contractor shall provide the necessary schedule and performance risk assessments, to include required program impact and related recovery schedules. (DI-MGMT-81861/T, X00C)

4.1.2 Performance and financial reporting. The Contractor shall utilize Earned Value Management System (EVMS).

4.1.2.1 Compliance. All work shall be performed using a criteria-compliant EVMS that correlates cost and schedule performance with technical progress and program content activity.

Progress and problems shall be presented and discussed in periodic program status reviews.

Technical and program content issues shall be covered in terms of performance goals, exit criteria, schedule progress and/or cost impact.

4.1.2.2 Reporting. The Contractor shall report monthly EVMS status using the Integrated Program Management Report (IPMR) formats, or Contractor internal documents which provide the same essential information and which have been approved by the Procuring Contracting Officer (PCO) or designated representative (rep), and Contract Funds Status Report. The level of detail to be reported shall be at level 3 of the Contract Work Breakdown Structure (CWBS). The Contractor is responsible for developing CWBS levels 3 and below as necessary to accomplish all tasks. When change is necessary to the CWBS and CWBS dictionary, the Contractor shall update them. Contractor shall provide variance analyses that adequately explain all variances that exceed the specified variance thresholds of the data item description tailoring document;

explanations clearly identify the nature of the problem, significant reasons for cost or schedule variance, effect on the immediate task, impact on the total contract, and the corrective action taken or planned. The PCO or designated rep will review the variance analyses and notify the Contractor in writing of any unacceptable ones. 80% of variance analyses deemed unacceptable by the PCO or designated rep shall be satisfactorily re-written and re-submitted by the Contractor within 10 calendar days of initial PCO or designated rep written notification. Remaining 20% shall be acceptable within 30 calendar days of initial PCO notification. (DI-MGMT-81861/T, X00C) (DI-MGMT-81468, XOOD) (DI-MGMT-81334C/T, X00B)

4.1.2.3 Changes. The Contractor shall notify the Tunner Program Office in writing of changes affecting the accepted EVMS System Description. The Contractor shall provide the Government all changes to the work breakdown structure (WBS) Dictionary. The Contractor shall provide its Program Work Breakdown Structure (WBS) and Contract WBS Dictionary 10 days after the award of the task order.

4.1.2.4 Access. The Tunner Program Office shall have access to pertinent records and data associated with the EVMS, including all records which directly feed, but are not officially a part of, the EVMS.

4.1.2.5 Documentation. The Contractor shall develop an EVMS System Description.

4.1.3 System performance metrics and process measurements.

4.1.3.1 System performance metrics. The Contractor shall ensure the Tunner system safely satisfies the Tunner System Sustainment Availability (TSSA) metric requirement of 72%. See Attachment 26 of the contract for TSSA definition and determination, 72% adjustment to 68%, and worldwide regions definitions. The Contractor shall report TSSA monthly and semi-annually for each worldwide region in electronic form (Microsoft Access database or Microsoft Excel spreadsheets) on the Contractor’s website for download by the Government Tunner Program Office personnel. The Contractor shall ensure the field service technicians and/or call center technicians satisfy the timely field support metric requirements in accordance with 4.3.2.

4.1.3.2 Process measurements. The Contractor shall report by region in electronic form (Microsoft Access database or Microsoft Excel spreadsheets) on the Contractor’s website for download by the Government Tunner Program Office personnel the following additional measurements monthly.

a. Mean Time Between Maintenance (total engine hours/total number of work order jobs).

b. Mean Time To Repair (total direct labor hours/total number of work order jobs).

c. Listing of all parts provided for loader repair by the Contractor.

d. Percent of parts shipped (handed over to the shipper) within same business day (day ends at midnight).

e. Percent of parts, cumulative over the calendar year, shipped either wrong part or did not work (or broken) when installed; segregate the wrong parts and the broken parts.

f. Reparable parts repair cycle time (from time Contractor receives the part from the field until Contractor lays repaired part on shelf) by part number.

g. Percent of parts by part number, cumulative over the year, provided to Contractor for repair, and condemned by the Contractor.

h. Mean and deviations from mean of delivery times by base from time order is placed to time part is received at base; segregate freight and non-freight items.

i. Percent of stock outs worldwide when parts ordered, i.e., percentage of time parts ordered and not available on the shelf.

j. Deviation of shipping time by base from the mean of all bases.

k. Part quantities shipped, cumulative over the year, to repair vehicle abuse/accidents by base.

l. Part quantities shipped to replace items lost by base.

m. Estimated costs (including transportation) associated with parts shipped to repair accidents, vehicle abuse, and loss, by base.

4.1.4 Program execution.

4.1.4.1 Processes. The Contractor shall comply with the Tunner Configuration Management Plan (CMP), Systems Engineering Plan (SEP), and Operational Safety, Suitability, and Effectiveness (OSS&E) Execution Plan (OSSE 60_EP). During execution of the tasks herein, the contractor shall ensure compliance with the functional and performance requirements of the Performance Specification (PS) of the 60k Tunner Loader (SP1-9032950). The Contractor shall establish and maintain a Tunner quality program in accordance with International Standards Organization (ISO) 9001:2008 and the Tunner CMP. The Contractor shall change processes as necessary for continuous improvement.

4.1.4.2 Product data. The Contractor shall utilize an integrated data system (or Product Lifecycle Management (PLM) System) (see PES PWS, para 4.2.12).

4.1.4.3 Program management reviews (PMRs). PMRs shall be conducted annually. The focus of the PMR shall be the reporting of execution of the MM and PES task orders, associated performance, and future plans/projects. PMRs shall be conducted at the Contractor’s facility and shall last no more than 3 days in duration. The Contractor shall develop and provide an agenda for the PMR utilizing Government inputs and direction. The contractor shall provide conference minutes with action items identified after the meeting is accomplished. (DI-ADMN-81250A/T, X00E).

4.1.4.4 Program status reviews. The Contractor shall brief the Tunner Program Office on current status of tasks and associated performance stated herein. These status meetings shall be conducted by telephone conference or video teleconference. By mutual agreement, a status briefing may occur in person at a designated site. These status meetings shall be held monthly and should not exceed 1 hour in duration.

4.1.5 MM Ramp-Up and Progress/Readiness Reviews. For Contractors other than the OEM, the Contractor shall perform all tasks necessary to prepare for successful transfer of MM responsibility at 10 months, and shall brief on a regular basis their progress toward being ready for the transfer. The Contractor shall brief their final status (Readiness Review) to the Government at Contractor’s location 225 (+7) days (review start date) after contract award of the Contractor’s readiness to accept MM support responsibility 10 months after contract award (see 1.). Prior to the Readiness Review, the Contractor shall brief their progress toward the Readiness Review to the Government at Contractor’s location 60 days (+7 days), 120 days (+7 days), and 180 days (+7) after contract award. The Contractor shall use Power Point charts for the reviews and provide to the Government prior to or at the beginning of the briefing. The Contractor shall present charts, written processes, and hardware/software, for discussion and inspection, and the Contractor shall demonstrate compliance of the requirements, implementation of the processes, and establishment of employee training, for the following ten key exit criteria elements (as a minimum):

1- IMS of all major activities required to prepare for the transfer of responsibility, 2- adequate parts residing on the shelves to support field orders and overhaul, 3- adequate floor space available for all parts storage including GFP and 25 CHPMSKs , 4- adequate shelf-life program in place for all Tunner support material (i.e., include all parts transferred to Contractor from the OEM, and all Government Furnished Property (GFP) parts and Contractor-owned parts associated with Tunner support to ensure all parts are available when needed), 5- adequate facilities and equipment in place to manufacture parts, or complete and finish purchased parts, and to move parts around as necessary for efficient parts flow, 6- processes in place so users can order parts quickly and accurately from the Contractor by telephone and website, 7- adequate prediction tool in use to advise parts needs in a timely manner such that parts are available when the field users need them (i.e., be able to determine which, when, and how many parts need to be on the shelves in order to support the system requirements), 8- adequate technical support for the field users, 9- continuous improvement, and

10- employees with the correct skills and tools, in place.

The Contractor shall report status for the ten key exit criteria elements above by further breaking down each key element into lower level objective criteria; the Contractor shall update status of each objective criterion at each review by providing percentage of completion of each as compared to the IMS submitted within the proposal for this effort.

The Contractor must receive approval from the Government to proceed after 305 days after contract award. The Contractor shall record minutes documenting the reviews, and include the briefing charts in the minutes. Each review shall take no more than five days and the days shall be consecutive, and no more than 8 hours per day shall be allowed. (DI-ADMIN-81250, X00E)

4.2 Parts (Price per operating hour). The Contractor shall purchase, fabricate, alter, finish, repair, overhaul, pack and ship parts at the required time and quantities to support the system performance requirements. The Contractor shall ship parts to the field quickly and accurately, excluding whole cab assembly 9033866, supporting the system performance requirements. T.O.

36M2-3-35-14 defines the repair level of the parts, and the organization responsible for supplying the parts. Parts support shall include failures from normal use, and from accidents and abuse. The Contractor shall ship ordered parts (see 4.3.1) to the field worldwide wherever the Tunners are located so the users can accomplish repairs as needed. When cab requires repair at the whole assembly level, i.e., remove and replace entire cab, the repair will be executed with issuance of a separate task order. The Contractor shall provide parts for cab repair when the field can accomplish the repair at a level below remove and replace of whole cab assembly.

4.3 Product support (infrastructure).

4.3.1 Material pipeline. The Contractor shall develop a material (parts) pipeline that supports the system performance requirements worldwide. The material pipeline shall include the facilities, equipment, and personnel to receive parts orders worldwide. The material pipeline shall include the facilities, equipment, and personnel to provide supply points, shelf-life program, IUID, handling, security, protection, pipeline forecast, quality assurance, storage, etc. for the material (parts) inventory. The Contractor shall receive parts orders from the field by telephone, internet, and email. Based on the parts orders received, the As-Maintained List (AML) shall be maintained throughout the contract period and stored in the Metric database. The AML shall be placed in electronic form (Microsoft Access database or Microsoft Excel spreadsheets) on the Contractor’s website for download by Tunner Program Office personnel. The Contractor shall notify, track, and follow-up, with users to return reparable parts and parts needed for failure analysis. The Contractor shall provide shipping instructions for returns. Material inventory will be both GFP and Contractor-owned parts associated with Tunner support. The Contractor shall provide adequate material storage capability for all parts required to support the Tunner system.

Adequate floor space shall be available for typical parts provided to the field on a regular basis.

Adequate floor space shall also be available for all GFP such as engines, large item parts, and up to 25 CHPMSK-30 and CHPMSK-90 kits (see 3.) to support the Tunner system. The Contractor shall provide the required number and location(s) of supply points necessary to comply with all system performance requirements. The Contractor shall develop a shelf-life program and associated processes for eliminating the condemnation of parts due to expiration. The shelf-life program shall include all Tunner parts including all parts transferred to Contractor from the OEM. These parts will be both GFP and Contractor-owned parts associated with Tunner support. The shelf-life program is necessary to ensure all parts are available when needed. The Contractor shall monitor parts quality to preclude broken or wrong parts being shipped to the field. The Contractor shall, when cost effective, repair unserviceable material for return to the pipeline inventory system. The Contractor shall use the pipeline system to provide parts listed in T.O. 36M2-3-35-14 designated as the Contractor’s primary responsibility. The contractor shall implement and maintain processes to comply with the Unique Identification (UID) (also known as Item Unique Identification) plan (60K_UID_PLAN, rev B, 16 Dec 08); the Tunner loader and all serially-tracked Tunner parts, and all parts listed in the Tunner Unique Identification Plan (60K_UID_Plan), shall have UID information permanently affixed on or near the respective identification plate(s), and marked in accordance with MIL-STD-130. UID information shall be included as both a bar code and human readable markings.

4.3.1.1 Material pipeline forecast. The Contractor shall proactively forecast Tunner material pipeline flow requirements based on historical failure data. The Contractor shall predict parts stock levels required to meet peacetime, and wartime tempo requirements. Peacetime tempo requirements are defined as 90,000 annual operating hours (Tunner engine-on hours). Wartime tempo requirements are defined as 115,000 annual operating hours. The Contractor shall provide the Government access to the predictions on a monthly basis through the Contractor’s website.

4.3.2 Field support. The Contractor shall establish and maintain a technical support team to respond to technical requests from the Tunner users, and shall accept calls 24 hours per day, 7 days per week by telephone, internet, and E-mail. This support team shall consist of Field Service and/or Call Center technicians for world-wide support. These technicians shall provide technical assistance to Air Force loader operators and maintainers. The Contractor shall provide the required number and location(s) of technicians necessary to comply with all system performance requirements. The ultimate purpose of this support is to help achieve the level 3 PBL TSSA requirement. The technicians could provide onsite technical assistance to loader operators, loader maintainers, SRB members, support personnel, and program managers to assist in the compliance of contractual requirements. The technicians could aid the prompt movement of parts, implementation of TCTOs, and monitoring of loader performance. The technicians could explain TO maintenance procedures to the users, and provide field level feedback to the

SRB. The Contractor shall ultimately decide how to comply with the requirements (locating technicians CONUS and/or OCONUS, temporary versus permanent change of address, number of technicians, etc.), and shall include all costs, including travel if applicable, as part of the MM Infrastructure price.

The Contractor shall respond to field requests for technical support during normal duty hours 8/5 (8 hours per day and 5 days a week) within 2 hours 75% of the time and the remaining 25% by next business day. The Contractor shall respond to field requests for technical support during non-duty hours within 3 hours 75% of the time and the remaining 25% by next business day.

The technical support team shall also be responsible for documenting all calls in a call center log to include time of call, length of call, response time, technical or engineering support (select one or both), customer name, location, type of inquiry, and resolution, and store the call information in the Metric database. The call information shall be electronically date/time stamped and verifiable by the Government. The call information shall be placed weekly in electronic form (Microsoft Access database or Microsoft Excel spreadsheets) on the Contractor’s website for download by Tunner Program Office personnel. Providing repair technicians to travel on location to accomplish repairs will be contracted separately by task order when determined by the Air Force to be necessary.

4.4 Green procurement program (GPP). GPP is a mandatory federal acquisition program that focuses on the purchase and use of environmentally preferable products and services. GPP requirements apply to all acquisitions using appropriated funds, including services, and new requirements. FAR 23.404(b) applies and states the GPP requires 100% of EPA designated product purchases that are included in the Comprehensive Procurement Guidelines (CPG) list that contains recovered materials, unless the item cannot be acquired:

a. competitively with a reasonable timeframe;

b. meet appropriate performance standards, or

c. at a reasonable price.

The prime contractor is responsible for ensuring that all subcontractors comply with this requirement.

4.5 Performance of services during crisis. The Functional Commander/Functional Director (FC/FD) has determined that this requirement is not Mission Essential (M-E) in accordance with DoDI 1100.22.

4.6 Inspection of services clause. The inspection of services clause from FAR 52.246 (as determined by contract type) gives the right to inspect contractor performance so long as it doesn’t cause undue delay to delivery of those services.

5. APPENDIX A: Applicable Documents. The following documents of the exact revision below form a part of this PWS to the extent specified herein

NAME OF

PUBLICATION

SECTIONS

APPLY

DATE OF PUBS TITLE OF PUBLICATION

CAGE 98752, P/N

9032950

All drawings

Latest drawings Engineering Drawings

SP1‐9032950 All Rev D, 13 Feb 07 Performance Specification for 60K Loader Vehicle

OSSE 60_EP All 10 Feb 03 Tunner Aircraft Cargo Loader OSS&E Execution Plan

MISC1‐9032950 All Rev R, 19 Jan 2011 Corrosion Prevention and Control Requirements

TO 36M2‐3‐35‐11 All 28 Jan 11 Operation and Operator Maintenance Instructions

TO 36M2‐3‐35‐12 All 28 Jan 11 Maintenance and Overhaul Instructions

TO 36M2‐3‐35‐14 All 28 Jan 11 Illustrated Parts Breakdown

9032950‐OI All 29 Apr 11 Tunner Overhaul Instructions Manual

60K_UID_PLAN All Rev B, 16 Dec 08 Individual Unique Identification Plan

MIL‐STD‐129P(4) All 19 Sep 07 Military Marking for Shipment and Storage

MIL‐STD‐130N All 17 Dec 07 Identification Marking of U.S. Military Property

AFMCI 63‐1201 All 11 Feb 11 Implementing OSS&E and Life Cycle Systems Engineering (LCSE)

All Sixth Edition, Version 1.0, Aug 06

Risk Management Guide for DoD Acquisition

MIL‐STD‐882D Appendix A 10 Feb 2000 Standard Practice for System Safety

TO 00‐35D‐54 All 1 Oct 2009 USAF Deficiency Reporting, Investigate, Resolution

TO 00‐5‐1 All 15 Aug 09 AF Technical Order System

SEP Section 3 1.5, 2 Sep 11 Systems Engineering Plan

60K_CMP All Rev J, 14 Jan 2011 Tunner 60K Aircraft Cargo Loader Configuration Management Plan