SDS_Metrics.pdf

Performance Objectives Performance Work Statement Paragraph

Proper Packing/Loading/ Containerization of Personal Property for Onward Movement

Part I, Paragraph A.4, Paragraph A.7

On-Time Pickup/Delivery of Personal Property

Part I, Paragraph A.3

Timely Pickup/Return, Proper Preparation of Documentation

Part I, Paragraph A.2.i, A.8.a, A.8.c, A.8.i

Accurate Invoicing of Charges Part III, Paragraph 4

Maintain Adequate Facilities and Serviceable Equipment

Part 1, Paragraph A.11, Paragraph A.7.h

Protection and Accountability of Government-Owned Containers (GOCs).

Part 1, Paragraph A.7.a, A.7.a.(1), A.7.e, A.7.g.(1), A.7.g.(2)

Performance Standard

No more than 3 percent of the total number of shipments are incorrectly packed/loaded/containerized per month.

No more than 5 percent per month of the total number of shipments are validated customer complaints for untimely pickup/delivery.

98 percent on-time return of completed, accurate, legible documentation to PPSO per month. 96 percent on-time pickup of documentation from PPSO per month.

98 percent error-free invoice submission rate per month.

Less than three violations per quarter based on inadequate facilities or unserviceable equipment as outlined in Appendix E.

No more than 2 percent of total number of GOCs improperly protected during this quarter. Less than two failures per month to recoup GOCs within the specified time frame.

Table 1