PWS_for_R2M_Annual_Maint_Support_-_FY18-19_Redacted.pdf
PDF 12 KB Posted
- Attached to
- Maintenance and Support of Relativity Records Manager (R2M) Software Federal contract opportunity
- Solicitation number
- FA8501-18-R-0R2M
About this file
Performance Work Statement - R2M
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| SSJ_for_R2M_Annual_Maint_Support_FY18_Redacted.pdf | ||
| CDRL_DD1423-A001.pdf | ||
| R2M_Maint-Statement_of_Equivalent_Rates.pdf | ||
| 5.17.18_Combined_Synopsis-Solicitation.docx | DOCX document |
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Text version
05/07/2018
PERFORMANCE WORK STATEMENT
FOR
ANNUAL MAINTENANCE/SUPPORT for RELATIVITY RECORDS MANAGER (R2M)
Description of Supplies/Services/Deliverables:
The contractor, Relativity, Inc, of Jonesboro, AR, shall provide requested phone and/or on-site technical support for Relativity Records Manager software currently installed at Robins AFB for:
1. An initial one calendar year from September 28, 2018 thru September 27, 2019 at an estimated
2. An option for one calendar year from September 28, 2019 thru September 27, 2020 at an estimated
3. An option for one calendar year from September 28, 2020 thru September 27, 2021 at an estimated
Support shall include:
1. Phone support five days a week, Monday thru Friday, 0800 to 1800 EST with response within 8 clock hours of contact.
2. On-site support if required, Monday thru Friday, 0800 to 1800 EST with response within 48 clock hours of contact.
3. Support also includes routine and minor software upgrades/fixes as required for continued operation.
Thomas P. Gladney AFSC/PKXY OL-Robins
DSN 472-1051
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