DOCAT4_PWS_17Jan18.pdf

DOCAT4 PWS

Ogden Air Logistics Center

(OO-ALC)

Depot On-Site Contract Augmentee Teams

4th Generation

(DOCAT4)

Performance Work Statement

17 January 2018

Table of Contents

1.0 SCOPE

2.0 DESCRIPTION OF SERVICES

2.1 ON-SITE SUPERVISION AND WORK LEADS

2.1.1 On-Site Supervisor

2.1.2 Lead Support

2.2 CONTRACTOR PERFORMANCE READINESS

2.2.1 Firm Fixed Price Minimum Team Complement (FFP MTC)

2.2.2 Existing Task Orders

2.2.3 New Workload Task Orders

2.2.4 Turnover

2.3 MULTIPLE SITE MANAGEMENT

2.4 DEPOT WORKLOAD

2.4.1 Surge Workload

2.4.2 Decreased Workload

2.5 CLEAN AND SAFE WORK AREA

2.6 MEETINGS

2.6.1 Teleconference

2.6.2 Post-Award Conference

3.0 SERVICES SUMMARY

4.0 CONTRACT DATA REQUIREMENTS LIST (CDRL)

4.1 CDRL A001/B001/C001/D001: STATUS REPORT

4.1.1 Projected Manpower Reporting

4.1.2 Monthly Expenditure Report

4.1.3 TCIR/DART Rates

4.1.4 Absenteeism from Contractor-Provided Training

4.2 CDRL A002/B002/C002/D002: GFE/GOVERNMENT SHARED PROPERTY

4.3 CDRL A003/B003/C003/D003: MISHAP/INCIDENT REPORT

4.4 CDRL A004: SAFETY PROGRAM PLAN

4.5 ANNUAL MANPOWER REPORT

4.5.1 Reporting Period

4.5.2 Uses and Safeguarding Information

4.5.3 Website User Manuals

4.5.4 Unit Identification Code (UIC)

4.6 CDRL SUBMISSION INSTRUCTIONS

4.6.1 General Marking Instructions

5.0 QUALITY CONTROL

5.1 QUALITY MANAGEMENT PLAN

5.1.1 Contractor’s Quality Management Plan

5.2 INCIDENT/MISHAP EVENTS

5.3 PROPERTY MANAGEMENT PLAN

6.0 GOVERNMENT FURNISHED PROPERTY (GFP) AND GOVERNMENT VEHICLES

6.1 TOOL/RAG CONTROL

6.2 INVENTORY

6.2.1 Missing or Lost GFP

6.3 PHYSICAL SECURITY

6.4 GOVERNMENT REQUIRED VEHICLES

7.0 GENERAL INFORMATION

7.1 SECURITY REQUIREMENTS

7.2 CONTRACTOR IDENTIFICATION BADGES

7.2.1 DBIDS Cards

7.2.2 Common Access Cards (CAC)

7.2.3 Security Requirements for Higher Level Clearance and Access

7.2.4 Building ID and Vindicator Access Card

7.3 LOST BADGES OR ACCESS CARDS

7.3.1 Reporting Lost Badges or Access Cards

7.4 IN/OUT PROCESSING

7.4.1 In/Out Processing Checklist

7.5 RETURNING OF CREDENTIALS

7.6 SECURITY INCIDENT

7.7 KEYS, BUILDING ACCESS CARDS AND BUILDING BADGE CONTROL

7.8 COMMUNICATIONS SECURITY

7.8.1 Computer Access

7.9 OPERATIONS SECURITY (OPSEC)

7.10 CONTRACTOR EMPLOYEES

7.10.1 Conflict of Interest

7.10.2 Contractor Identification

7.10.3 Contractor Dress Code

7.11 HOURS OF OPERATION

7.11.1 Attendance

7.11.2 Overtime requirements

7.11.3 Federal Holidays

7.11.4 Down Days/Weather Days

7.11.5 Surge/Emergency Operations

7.11.6 Weekends/Holidays

7.11.7 Night Operations

7.11.8 Military Exercises

7.12 CONSERVATION OF UTILITIES

7.13 ENVIRONMENTAL CONTROLS

7.13.1 Compliance with Laws and Regulations

7.13.2 Hazardous Materials

7.13.3 Notification of Environmental Spills

7.13.4 Material Storage and Use

7.14 SAFETY REQUIREMENTS

7.14.1 Personal Protective Equipment

7.14.2 Safety Requirement Compliance

7.14.3 OSHA Compliance

7.14.4 Safety Program Plan

7.14.5 Protective Measures and Training

7.15 INSTALLATION-SPECIFIC SAFETY AND HEALTH STANDARDS

7.15.1 OSHA Voluntary Protection Program (VPP)

7.15.2 VPP Requirements

7.15.3 TCIR/DART Reporting

7.16 TRAINING

7.16.1 Adequate Training

7.16.2 Annual Training

7.16.3 Mandatory Training

7.16.4 Local Training

7.16.5 Technical Training

7.16.6 Specialized Training

7.16.7 Training Justification

7.16.8 Training and Briefing Records

7.17 SPECIAL QUALIFICATIONS

7.17.1 Production Acceptance Certification (PAC) Requirements

7.17.2 Special Skills Qualification Identified Tasks

7.17.3 Automatic Decertification

7.17.4 Government Motor Vehicle (GMV) License

7.17.5 GSA Vehicle Support

7.17.6 Contractor’s Vehicle/Equipment Operation

7.17.7 Computer Automated Fleet Information System (CAFIS)

7.18 TRAVEL

7.19 PUBLICATIONS

8.0 TRANSITION

8.1 TRANSITION PLAN

8.1.1 Contractor Responsibilities during Transition

8.1.2 Transition Plan Workface Strategy

8.1.3 Transition-In Phase

8.2 PHASE-OUT

8.2.1 Recruitment Notice

8.2.2 Employee Security Records

9.0 TASK ORDER (TO) PROCEDURES

9.1 REQUEST FOR INFORMATION (RFI) AND FAIR OPPORTUNITY PROPOSAL REQUEST (FOPR)

9.2 SUBMISSION OF FOPR

9.3 TO EVALUATION CRITERIA

9.3.1 Exceptions to the Fair Opportunity Process

9.4 AVAILABILITY OF FUNDING

9.5 PERFORMANCE EVALUATIONS

APPENDICES AND REFERENCE WEBSITES

APPENDIX A: ACRONYMS AND ABBREVIATIONS LIST

APPENDIX B: GOVERNMENT FURNISHED PROPERTY/SERVICES/EQUIPMENT LIST ... 50

***THIS APPENDIX IS RESERVED FOR GOVERNMENT FURNISHED

PROPERTY/SERVICES/EQUIPMENT LIST AT THE TASK ORDER LEVEL***

APPENDIX C: SAFETY, FIRE PROTECTION AND HEALTH SPECIFICATION INDUSTRIAL

SAFETY REQUIREMENTS

APPENDIX D: LABOR CATEGORIES

APPENDIX E: FOUO/OPSEC DESCRIPTION

1.0 Scope

The Depot On-Site Contract Augmentee Teams 4 (DOCAT4) program supports maintenance and related tasks for the Ogden Air Logistics Complex (OO-ALC) Utah and Continental United States (CONUS) Geographically Separated Units (GSU) including but not limited to: Arizona, Aerospace Maintenance and Regeneration Group Davis- Monthan AFB; California, Vandenburg AFB; Montana, Malstrom AFB; North Dakota, Minot AFB; Texas, Randolph AFB; Wyoming FE Warren AFB, as outlined in this Performance Work Statement (PWS).

Representative tasks include, but are not limited to, the modification, maintenance, inspection, corrosion control, overhaul, repair, regeneration and storage of various weapon systems, related components, missiles, engines, ground support equipment, and vehicles. Contractor personnel shall augment services provided by Air Force military personnel, Department of Defense (DoD) civilian employees and/or other contracted staff. However, no part of this PWS, the basic contract, or any task order issued under the basic contract shall be construed to require the contractor to provide personal services to the Government. The contractor shall comply with this PWS in its entirety.

2.0 Description of Services

Individual Task Order requirements will be specifically defined to include: location, primary work areas, Department of Labor (DOL) skill codes, required staffing, numbers of supervisors and leads, etc. The workforce may include any number and combination of the labor categories cited in Appendix D. Task orders may consist of a complete activity as a definable segment of work (i.e., a single shift, a specific process or area) or may require supplementing services provided by Air Force military personnel, DoD civilian employees or other contracted staff while still supervised by the contractor’s personnel.

The contractor shall provide all qualified personnel as specified in individual task orders.

The contractor shall be responsible for the selection, recruitment, hiring, assignment of duties, and reassignment of duties, transfer, supervision, management, control, and termination of contractor employees in performance of DOCAT4 requirements.

Contractor personnel are employees of the contractor and under its administrative control and supervision. The contractor and its employees shall not supervise, direct or control the activities of Government personnel or the employees of any other contractor.

2.1 On-Site Supervision and Work Leads

Contractor shall provide on-site supervision and work leads. The performance of task orders must be diligently and conscientiously monitored at all times by the contractor to ensure that only the contractor exercises supervision and control over contractor personnel.

2.1.1 On-Site Supervisor

The Government will define the required number and duty location of contractor on-site supervisors at the task order level.

2.1.1.1 On-Site Supervisor Responsibilities

The contractor on-site supervisor shall be responsible for ensuring there is a contractor supervisor or work lead in each work area for daily shift stand-ups and work requirements. The contractor on-site supervisor shall be responsible for ensuring that contractor employees are available to work daily. The contractor on-site supervisor shall notify Government supervisors and Contracting Officer’s Representatives (COR) of scheduled leave of contract employees on the first regular business day of each month via email, allowing Government to properly schedule workload requirements. Contractor shall take into account manpower requirements in work areas prior to allowing multiple personnel off at the same time to ensure contractor assigned workload will still be accomplished. Contractor supervisor/work lead shall notify Government work area supervisor and COR daily, within the first hour of start time, of any manpower shortages to allow the Government to shift workload as appropriate. Contractor on-site supervisor shall be responsible for timely completion of assigned tasks IAW appropriate planning and scheduling documents.

2.1.1.1.1 Minimum Standard

The minimum standard for the contractor on-site supervisor shall be met when the contractor on-site supervisor for the task order is on-site on day one of the task order PoP, and the supervisory absence/vacancy shall not exceed 30 consecutive calendar days.

2.1.2 Lead Support

Required lead support will be defined at the task order level. Lead duties are Not To Exceed (NTE) 20% of monthly duty time (an exact percentage will be specified at task order level, while remainder of duty time shall be direct labor support):

2.1.2.1 Assign Workload

Contractor supervisor or lead(s) shall receive work for contract employees and delegate according to skill set and ensure contract employees are certified and/or trained for assigned work. The number of work areas and work shifts shall be specified at the task order level. The contractor’s on-site supervisor or work leads shall provide assignment of duties (to be specified at the task order level) no later than 15 minutes after the daily shift stand-up.

2.1.2.2 Emergency time off Point of Contact (POC)

Contractor lead shall be responsible for handling emergency time off in the absence of a contractor supervisor.

2.1.2.3 Accident Reporting

Contractor lead shall be responsible for accident reporting in the absence of a contractor supervisor.

2.2 Contractor Performance Readiness

Upon task order award, the contractor shall have 30 to 90 calendar days, depending upon the size and security requirements of the required task order workforce (see paragraphs below), or such time as may otherwise be agreed upon in writing, to be fully prepared to perform the task order, IAW Paragraph 8.1 and

8.2.1. The contractor shall ensure all employees possess required training, qualifications, proficiency, security clearance, background investigation and satisfy all other access requirements to include favorable Local File Check (LFC) on a completed AF Form 2583, Request for Personnel Security Action, favorable fingerprint results, and submitted, or approved, T1 or interim/current Secret clearance prior to attending contractor New Hire Training. Positions will not be considered filled until contractor employee starts contractor New Hire Training.

The contractor understands that any contractor employee may be immediately removed from, or denied access to any Government property, facility, system or installation at the sole discretion of the Government if the employee does not meet minimum requirements to access the installation.

2.2.1 Firm Fixed Price Minimum Team Complement (FFP MTC)

The FFP MTC is defined as the required minimum amount of staffing necessary for effective performance on each task order. The Government will solely determine the FFP MTC required for each task order. The contractor shall ensure the FFP MTC specified in any applicable task order PWS is maintained throughout each task order PoP. The objectives for each task order (TO) FFP MTC a fully manned workforce on day one of the TO PoP IAW Paragraph 2.2 for training, qualifications, proficiency, security clearance, background investigation and to satisfy all other access requirements which shall be maintained throughout the task order PoP IAW acceptable manning levels as defined in the task order PWS (See also Paragraph 8.2.1).

2.2.2 Existing Task Orders

For existing task orders requiring less than 100 contractor employees, the contractor shall have 100% of the workforce fully prepared to perform no later than 30 days after the task order award date.

For existing task orders requiring 100 or more contractor employees, the contractor shall have:

a) at least 90% of the required workforce fully prepared to perform no later than 30 days after the task order award date, and

b) 100% of the required workforce fully prepared to perform not to exceed 60 days after the task order award date.

2.2.3 New Workload Task Orders

For new workload task orders, the contractor shall have:

a) at least 75% of the required workforce fully prepared to perform the by no later than 45 days after task order award date, and

b) 100% of the workforce fully prepared to perform by no later than 75 days after task order award date.

2.2.3.1 New Task Orders Requiring Classified Clearances

For new task orders requiring classified clearances (Secret, Top Secret), the contractor shall have:

a) at least 50% of the workforce fully prepared to perform by no later than 45 days after task order award date,

b) at least 75% of the workforce prepared to perform by no later than 75 days after task order award date, and

c) 100% of the workforce fully prepared to perform by no later than 90 days after task order award date.

The contractor shall prescreen all personnel prior to hire. These qualifications are defined as meeting the minimum requirements of a Common Access Card (CAC) and shall be required to pass the equivalent of a trustworthy National Agency Check plus Written Inquiries with Credit Check (NACI), IAW DTM-08-003 “Next Generation Common Access Card (CAC) Implementation Guidance”, or latest guidance, at no additional cost to the Government, prior to being allowed to work under any task order

PWS.

2.2.3.2 New Task Orders Requiring Hard to Fill Labor Categories For new task orders requiring labor categories defined as historically hard to fill (see Appendix D for a list of hard to fill labor categories), the contractor shall have:

a) no less than 50% of the required workforce fully prepared to perform the task order no later than 45 days after the task order award date,

b) no less than 75% of the required workforce no later than 75 days after task order award date, and

c) no less than 100% of the workforce fully prepared to perform the task order no later than 90 days following task order award date.

2.2.4 Turnover

For any skill/position with turnover, the contractor shall ensure all positions which become vacated during the task order period of performance are timely backfilled within 60 days, with an objective of 45 days. The contractor shall ensure all new employees possess required training, qualifications, proficiency, security clearances and satisfy all other access requirements prior to commencement of work.

2.2.4.1 Turnover within 60 Days of the End of the TO PoP

For any skill/position with turnover within 60 days of the end of the task order period of performance (PoP), the contractor shall coordinate with the COR to determine if a backfill of the skill/position is required. In the event a backfill is not required, the COR will notify the contractor in writing and the skill/position will not be calculated as part of the staffing level percentage requirement.

2.3 Multiple Site Management

The contractor shall be capable of managing multiple task order sites simultaneously. Multiple sites is defined as two or more sites requiring separate workloads to be completed in different locations identified in this PWS. The task orders will define the location, base, GSU or squadron in which the work will be performed.

The contractor shall support multiple new task orders. New task orders may be issued while the contractor is maintaining an existing task order, which may not be in the same location, base, GSU or squadron as the new task orders.

2.4 Depot Workload

Due to the nature of depot workload, the Government requires the flexibility to surge and decrease the MTC to accommodate workload requirements. To provide stability for the contractor, the Government reserves the right, but does not intend, to surge or decrease MTC levels during the first two or last two months of the task order PoP. The Government will give the contractor a minimum of two-week’s notice for decreases and appropriate ramp up time for surges as defined within the task order PWS.

2.4.1 Surge Workload

The Surge CLIN will be utilized to provide the Government the flexibility to add contractor personnel to the task order as well as bring back previously reduced skillsets. The Government reserves the right to, but does not intend the number of surged personnel to exceed 125% of the original task order MTC. In the event a surge is required, the surge hours will be coordinated between the Contracting Officer and contractor. The surge hours will then be multiplied by the contract fixed hourly rate for the skillsets as established in the task order FFP Labor CLIN.

2.4.2 Decreased Workload

In the event of unanticipated workload reduction, the Government reserves the right to reduce the task order MTC.

2.4.2.1 Reductions

For reductions of the task order MTC up to and including 25% of the original task order MTC, the remaining hours left on the task order PoP will be coordinated between the Contracting Officer and the contractor. The remaining hours will then be multiplied by the contract fixed hourly rate for the skillsets as established in the task order FFP Labor CLIN. Resulting amount will become the new FFP Labor CLIN amount for the remainder of the task order.

2.4.2.2 De-Scope

If manning levels must be decreased more than 25% of the original task order MTC, the task order may be de-scoped as a result of Government/contractor negotiations or the Government may choose to terminate the contract for convenience IAW FAR Part 49.

2.5 Clean and Safe Work Area

Contractor shall participate in shop clean-up, practice good housekeeping and is responsible for maintaining a clean and safe work area IAW all applicable directives.

2.6 Meetings

Contractor shall attend programmatic meetings in performance of this contract to include, but not limited to, Cross-Talks and the Post-Award Conference.

Contractor attendees shall include the contractor PM, applicable contractor site supervisors, Contracting personnel, and others as required. The Government will notify the contractor of required meetings NLT five business days in advance.

2.6.1 Teleconference

Cross-Talks will be held via teleconference as required to resolve issues and deficiencies.

2.6.2 Post-Award Conference

The Post-Award Conference that the Contracting Officer (CO) holds IAW FAR 42.302(a)(3) shall be held at Hill AFB no later than two weeks following contract award with a duration of one day. As required, a Post-

Award Conference at the task order level will be held via teleconference which will be identified at task order award.

3.0 Services Summary

The services summary table for the basic contract is listed below in Table 3.0, Services Summary. Specific performance objectives and thresholds unique to the task order requirement will be identified in its associated PWS. Circumstances or external influences beyond the control of the contractor that impact the ability of the contractor to meet performance standards will not affect contractor performance measurements. The Government will determine which circumstances or external influences are beyond the contractor’s control.

Table 3.0: Services Summary

Performance Objective PWS Paragraphs Performance Threshold

Provide required services IAW the individual task order, technical orders, technical manuals, specific drawings, work control documents and free from workmanship defects.

2.1 5.0

7.13.1 7.14 7.15 7.16

Acceptable if there are no more than three validated customer complaint per for timeliness, quality and safety (spot inspections, not OSHA citations) within the task order period of performance. If contractor deficiencies or complaints are identified, contractor management corrective actions shall be effective to prevent recurrence of deficiency or customer complaint.

Present work that is defect free and passes inspection on the first attempt 95% of the time. The Government Acceptance Rate (GAR) will be total defects divided by total work presented for acceptance.

5.1.1 To meet the standard, the contractor must achieve greater than or equal to 85%, and less than 95% pass rate.

Provide fully prepared workforce in the required transition time.

Objective: 45 days for all orders.

2.2 8.1.2 8.2.1

Acceptable if the contractor’s workforce is fully prepared to perform the task order.

Maintain an acceptable level of assigned work coverage.

Objective: 95%.

2.3 8.2.1

Acceptable level of coverage threshold will be detailed at the task order level.

Contractor on-site supervisor for all task orders is on-site on day one of the task order PoP, and task order supervisory absence/vacancy does not exceed 30 consecutive calendar days. Objective: 20 days

2.1.1.1.1

Acceptable when the contractor on-site supervisor for the task order is on-site on day one of the task order PoP. Supervisor absence/vacancy shall not exceed 30 consecutive calendar days.

Attendance is defined as the contractor shall ensure the workforce is present and ready for duty. Contractor shall provide manpower IAW Appendix D and the Task Order Minimum Team Complement.

7.11.1

To meet the standard the contractor must achieve an Attendance rate equal to 4% or less than 10% Indirect Labor Hours.

Ex. 21 Work Days for Month (WDM) x 9 hrs x 12 FTE = 2268. 2268 x 12 FTE assigned = 27,216. 27,216 - 14 hrs Leave =

27,202. DLH = 2311. 27,202 / 27,216

(IDH) = 1% IDL Rate

Ensure all task order positions which are vacated during the period of performance are backfilled. Objective: 45 days.

2.2.5 Acceptable when vacated positions are

staffed within 60 days.

Contractor shall control tools IAW AFSC MAN 21-102 and any applicable AFI, AFMC or local Operating Instructions.

Objective: zero discrepancies in reporting of lost tools

6.1 6.4

Acceptable when there are zero discrepancies in reporting of lost tools.

Reporting must be accomplished within one

(1) hour (IAW AFSC MAN 21-102, Chapter 10.11.).

To exceed the standard, the contractor will be assessed when PAC certification is attained on greater than or equal 98% of all tasks for the required skills within 90 calendar days of performance start (or start date for new employees).

7.17.1

To meet the standard, the contractor will be assessed when PAC certification is attained on greater than or equal to 80% of the tasks for the required skills, and less than 98% of all tasks for the required skills within 90 calendar days of performance start (or start date for new employees).

Submit Contract Data Requirements List (CDRL) as required in the basic contract and task orders.

Performance is acceptable when CDRLs have no more than one error per quarter for all CDRL submittals or no more than one CDRL per quarter is submitted after the identified due date. Grammatical errors do not count as an error. Substantive mistakes shall be corrected within two working days and corrective action taken to prevent recurrence of inaccurate/ late CDRLs.

4.0 Contract Data Requirements List (CDRL)

All CDRLs listed below and defined below in Paragraphs 4.1 through 4.4 are applicable, unless omitted at the task order level, and shall include current site-specific information.

4.1 CDRL A001/B001/C001/D001: Status Report

Contractor shall provide a status report that includes an updated Team Complement (employee listing) with the monthly status report which identifies employees’ names, skill levels (labor category), job series, Government POC names, employees’ supervisors name or lead, assigned shift schedule, dates of hire, and status on Common Access Card (CAC), line badges, and security clearances (as applicable for assigned duties) to the Contracting Officer Representative (COR) no later than 10 days prior to start of the Period of Performance (PoP) and no later than the 5th business day of every month to COR and Program Manager thereafter. Changes made to the list or status of employees shall be provided two weeks prior to the schedule work to the COR and Government Supervisor. This will ensure the COR and Contract On-Site Supervisor (or lead, where there is no on-site supervisor) are aware of all contract employees onsite.

4.1.1 Projected Manpower Reporting

Contractor shall include projected manpower availability, ensuring coverage in projected areas where there may be a shortfall of coverage. In instances of potential manpower shortfalls, the contractor shall address how they shall provide coverage in the affected area(s). Report shall be provided every two weeks, two weeks in advance of scheduled work.

NLT 5th business day of every month.

Table 4.1: Contract Data Requirements List

Data Item Title Delivery Date

A001/B001 C001/D001

Status Report / Projected Contract Employee Leave/Time-off Report

As required

A002/B002 C002/D002

Status of Government Furnished Equipment (GFE) Report [Inventory]

As required

A003/B003 C003/D003

Accident/Incident Report As required

A004 Safety Program Plan As required

4.1.2 Monthly Expenditure Report

Contractor shall include a monthly expenditures report that identifies the invoiced funds with a cumulative total of billed expenses to the Contract Line Item Number (CLIN)/Sub-CLIN level as applicable. NLT 5th business day of every month or as part of the status report.

4.1.3 TCIR/DART Rates

The status report will include Total Case Incident Rate/Days Away, Restricted or Transferred (TCIR/DART) rates in the annual January report. See Paragraph 7.15.3.

4.1.4 Absenteeism from Contractor-Provided Training

Contractor shall provide a 14 day written notice to the COR prior to any contractor employees being absent for the purpose of attending contractor-provided training. The monthly status report may be used for this notification or by separate email. See Paragraph 7.16 for associated training.

4.2 CDRL A002/B002/C002/D002: GFE/Government Shared Property

Contractor shall provide the status of Government Furnished Equipment (GFE)/Government Shared Property via AFMC Form 309, Tool Control Inventory and Government Furnished Property (GFP) as required. AFMC Form 310, Lost/Found Item Report, and OO-ALC Form 515, Establish or Revise Tool List, Appendages and Tool Request, and Appendages and Tool Request, shall be provided as required.

4.3 CDRL A003/B003/C003/D003: Mishap/Incident Report

When any of the conditions defined in Paragraph 5.2 occur, the contractor shall notify the Government area supervisor of conditions/deficiencies and annotate in a Mishap/Incident Report.

4.4 CDRL A004: Safety Program Plan

Develop and provide a safety program plan and site specific checklist IAW Appendix C. The safety program plan must be approved by the OO-ALC Safety Office (OO-ALC/SE) prior to any performance under this contract.

4.5 Annual Manpower Report

Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for DOCAT4 via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

4.5.1 Reporting Period

Contractors are required to input data for the labor executed during the task order PoP for each Government fiscal year (FY), which runs 1 http://www.ecmra.mil/

October through 30 September. While inputs may be recorded anytime during the FY, all data shall be reported no later than 31 October of each calendar year for the previous FY. Contractors may direct questions to the contractor Manpower Reporting Application (CMRA) help desk.

4.5.2 Uses and Safeguarding Information

Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

4.5.3 Website User Manuals

Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for Government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

4.5.4 Unit Identification Code (UIC)

The Unit Identification Code (UIC) for will be provided at the task order level.

4.6 CDRL Submission Instructions

Contract information data shall be delivered, as assigned by the Ordering Activity, electronically in accordance to the corresponding requirement for each Data Item listed above in Table 4.1, Contract Data Requirements List. The contractor’s CDRLs shall have no more than one error per quarter for all CDRL submittals or no more than one CDRL per quarter is submitted after the identified due date. Grammatical errors do not count as an error. Substantive mistakes shall be corrected within two working days and corrective action taken to prevent recurrence of inaccurate/ late CDRLs.

Contractor shall submit an electronic copy to the inspection/acceptance focal point and to all other offices that provide functional input to the inspector/acceptor; these offices are identified in the CDRL DD Form 1423-1, block 14.

4.6.1 General Marking Instructions

Each delivery shall have marked on the front page: Contract Number, Contractor Name, and Contractor Address.

Contractor shall mark applicable documents and handle Government marked documents in accordance with Appendix E, For Official Use Only (FOUO)/ Operations Security (OPSEC) Description.

http://www.ecmra.mil/

5.0 Quality Control

Contractor shall have in place a Human Resource Management Program to ensure qualified candidates are identified, screened, placed, monitored, and trained/retained to fulfill service requirements under this contract.

The contractor shall accomplish task order requirements by employing and utilizing qualified personnel with appropriate combinations of education, experience, knowledge, training, abilities and skills, as well as physical capabilities. Appendix D lists the types of DOCAT4 labor categories and corresponding job classification codes from the Department of Labor (DoL) Directory of Occupations.

The contractor shall maintain clear organizational authority and responsibility to effectively manage and control DOCAT4 personnel. This shall be accomplished without requiring Government employees to engage in the contractor’s operational or human resource management processes. The contractor’s management shall result in no more than three customer complaints for timeliness, quality and safety (spot inspections, not OSHA citations) within the task order period of performance.

The contractor shall establish and provide all reasonable means to ensure that performance of this contract in a Government facility is fully complementary with, and does not run counter to, any written local operating procedures or policies that may be provided by the Government. This is consistent with the contractor’s exclusive right and authority to supervise and control its employees.

5.1 Quality Management Plan

The contractor shall provide a plan as part of the proposal and will be evaluated at the basic contract level. The approach shall be incorporated into the basic contract upon award and the contractor shall comply with this plan. Updates to the plan shall be provided and incorporated into the contract whenever there is a change in any of the following Quality System Elements:

a) Management Responsibility Organization

b) Corrective Action

c) Quality Records

d) Internal Quality Audits

e) Training

5.1.1 Contractor’s Quality Management Plan

Contractor shall establish and provide a complete contractor’s Quality Management Plan to ensure the requirements of this contract are provided as specified. The contractor shall ensure quality service is maintained throughout the life of the contract. The Government Acceptance Rate (GAR) will be total defects divided by total work presented for acceptance.

This Quality Management Plan shall reflect the contractor’s overall plan, internal management controls, processes, and procedures for reporting to the Government on identified aspects of quality issues. This plan shall identify the means by which the contractor will ensure quality effectiveness and demonstrate comprehensive management and review of data. The plan shall describe what is measured, how often it is tracked and provided, who reviews and assures that appropriate action is initiated when trends are unfavorable, who the Government will contact for contractor quality issues, what method and process is used to track and resolve issues, where reports are sent and maintained, and how often quality issues are reviewed and reported. The plan shall identify how the contractor identifies and resolves deficiencies, identifies potential improvements, and maintains and makes available to the Government, documentation reflecting quality control inspections and any corrective actions taken. The contractor shall provide copies of all discrepancies to the Government PM and the COR.

5.2 Incident/Mishap events

The contractor shall create an Incident/Mishap report in the event of any of the following: (CDRL A003)

a) A condition or material fault that is a hazard to personnel, equipment and missions.

b) When a prescribed installation or maintenance action cannot be accomplished or when operational characteristics or durability cannot be obtained because of faulty design or materials.

c) Deterioration of installed components or operational equipment due to effects of climatic or environmental conditions.

d) Conditions which prevent proper operation of the equipment.

e) When equipment does not perform to published, operational or maintenance standards.

f) When a contract employee causes damage to equipment.

g) When a contract employee is involved in an accident or injury.

h) When a contract employee loses a CAC or Restricted / Controlled Area

Badge Line badge.

5.3 Property Management Plan

The Property Management Plan applies to Government Furnished Property (GFP) for any task order that includes a property clause under FAR 52.245-1. Property Management Plans will be due 90 after receipt of order (ARO).

The contractor will manage (control, use, report as required, preserve, protect, repair and maintain) all GFP in its possession and will initiate and maintain the processes, systems, procedures, records, and methodologies necessary for effective control of GFP, consistent with voluntary consensus standards and/or industry-leading practices and standards for GFP management except where inconsistent with law or regulation. During the period of performance, the contractor will disclose any significant changes to this Property Management Plan to the Government prior to implementation. The contractors responsibility extends from the initial acquisition or receipt of GFP, through stewardship, custody, and use until formally relieved of responsibility by authorized means, including delivery, consumption, expending, sale (as surplus property), or other disposition, or via a completed investigation, evaluation, and final determination for lost, stolen, damaged, or destroyed property, and applies to all GFP under the contractors accountability, stewardship, possession or control, including its vendors or subcontractor.

6.0 Government Furnished Property (GFP) and Government Vehicles All GFP will be defined at the task order level.

6.1 Tool/Rag Control

Tools will be assigned to the contractor supervisor or lead for issue to their employees. All contractor employees will receive Individual Tool Kits which are used in these areas and defined at the task order level. (CDRL A002) The contractor shall be responsible to control tools and ensure positive control of rags IAW Air Force Instruction (AFI) 21-102, including supplements, and any applicable AFMC or local Operating Instructions (OIs). All forms shall meet the requirements of AFI 21-102. The contractor shall adhere to work site rag issue and receipt procedures. Rag control applies to all organizations and personnel performing aircraft, missile, munitions, and equipment maintenance.

6.2 Inventory

The contractor shall conduct an inventory of all GFP on a yearly basis and/or at the completion of each task order IAW FAR 52.245-1. The assigned COR has the authority to check inventory at any time during the PoP. The contractor shall have access to Government-furnished tools, technical data, equipment, workspace, vehicles, specialty vehicles, and supplies as necessary to fulfill task orders issued under this contract.

The contractor shall use of AFMC Form 309 (AFMC Tool Control Inventory Record) to report results of regular inventories and OO-ALC Form 515, Establish or Revise Tool List or Appendages, for establishing tool lists and for requesting tools.

6.2.1 Missing or Lost GFP

The contractor shall utilize AFMC Form 310, Lost/Found Item Report, to report lost or found tools. The contractor shall have zero discrepancies in reporting of lost tools. Reporting must be accomplished within one hour IAW AFI 21-102, Chapter 10 and Chapter 11.

6.3 Physical Security

The contractor shall be responsible for safeguarding GFP/GFE and shall account for all Government property provided for contractor use. At the close of each work period, Government facilities, property, and materials shall be secured.

6.4 Government Required Vehicles

See Paragraph 7.17.5, GSA Vehicle Support.

7.0 General Information

7.1 Security Requirements

The contractor shall comply with all security, force protection, and Antiterrorism requirements enforced at each installation.

The contractor shall comply with local unit in and out processing procedures for all contractor personnel to ensure proper security-related briefings and debriefings are accomplished. Specific in and out processing checklists may be included at the task order level.

7.2 Contractor Identification Badges

The Contractor shall utilize the Defense Biometric Identification System (DBIDS) Badge/CAC /Controlled/Restricted Authorization Badge (CAB/RAB) IAW Hill AFB Instruction 36-812 and Hill IDP IC 1. The contractor must meet the same security requirements as Government employees for access to the installation, Site Air Force Base’s (AFB) network or Automated Information Systems.

7.2.1 DBIDS Cards

DBIDS Cards may be issued after contractor submits a completed AFMC Form 496, Application for AFMC Identification Card, to the COR. The COR completes and forwards Form 496 to the Security Manager (SM) for signature and processing. The SM will notify the COR after Form 496 is approved with instructions for obtaining a DBIDS. Contractors will return completed Form 496 to issuing SM to begin the in-processing.

Contractors with issues associated with their information on their Form 496 will be disapproved for DBIDS and will not be granted access to the installation.

NOTE: Escort authority will not be authorized and Force Protection “Bravo” is the minimum established by Security Forces Squadron (SFS).

Contractors with a current DBIDS have authority to sponsor (not escort) onto the installation and must follow installation procedures for doing so.

Contractors who do not require access to DoD IT systems will be issued a DBIDS only.

7.2.1.1 Approved DBIDS Cards

Contractor employees approved for DBIDS will require sponsorship onto the installation to SFS (Hill AFB, Building 408) to be issued a DBIDS. Employees going to SFS without being sponsored are considered to be on the installation illegally.

7.2.2 Common Access Cards (CAC)

CACs will be issued at the Task Order level if access to Government IT systems is required to perform the job. CACs will not be issued for training purposes only, IAW AFBI 36-812. CACs will not be issued to foreign nationals unless they meet the requirements defined in AFI 31- 113, Installation Perimeter Access Control (FOUO).

7.2.2.1 CAC Issuance

Contractor employees requiring access to Government computer systems will be required to pass a LFC, positive fingerprint results, a completed Form 306, Declaration of Federal Employment and a minimum of a T1 investigation through the Group Security Office.

If all forms are returned without any associated issues and the T1 investigation is opened with Office of Personnel Management (OPM) then an interim CAC may be issued by the respective Group SM. If the T1 is returned with less than favorable results the contractor employee will have their CAC revoked and any access to Government IT systems.

7.2.2.1.1 CAC Process: Investigation

Contractor employees will be given two (2) weeks to complete the on-line investigation questions prior to being submitted for a T1, unless otherwise specified at task order level. Employees that refuse to complete the questionnaire, or fail to meet the deadline, will be removed from the installation. On-line questionnaire will be initiated by the Group SM.

7.2.2.1.2 CAC Process: Closed Investigations

Closed investigations, with favorable results, must be within last two years from previous Government employment or appointment to be used in lieu of submitting for a new background check or security clearance.

7.2.2.1.3 Failure to Meet Minimum Requirements

Contractor employees that do not meet the minimum requirements for a CAC will be removed from the

Installation immediately. All Government credentials will be recovered and returned to the issuing SM the same day.

7.2.3 Security Requirements for Higher Level Clearance and Access Contractor employees requiring a higher level of investigation must be submitted for a Tier 3 (initial) or a Tier 3R for (Reinvestigations) if over 10 years. A Single Scope Background Investigation (SSBI) for Top Secret, must be submitted IAW AFI 16-1405, Personnel Security Management Program, AFI 33-282, Computer Security. The Field Security Officer (FSO) for the contractor is responsible for initiating the required level of investigation above a T1 background investigation. The contractor shall meet the same security requirements as Government employees for access to the site AFB network and connections to an office printer, office supplies and any other items necessary to complete the assigned tasks. The contractor will only have access and use of the office equipment as mentioned with the award of the task order. The Government supervisor or equipment custodian for the organization will monitor the accountability of the GFP provided for the contractor employee’s use.

7.2.3.1 Controlled/Restricted Area Badge

Controlled/Restricted area badge requests shall be completed by the group SM, who shall complete a LFC and AF Form 2586, Unescorted Entry Authorization Certificate, for each employee requiring entry into controlled/restricted areas. The contractor employee shall carry the AF Form 2586 to Security Forces (Hill AFB, building 408-West side). The AF Form 2586 will be returned to the issuing SM for accountability.

NOTE: CAB/RABs will not be issued for the inconvenience of having to be escorted.

7.2.3.1.1 CAB Identification and Display

While in the Restricted Areas, contractor employees shall display the CAB in a badge holder between the shoulders and above the waist and in the front of the body whenever inside an identified restricted or controlled area.

NOTE: When outside restricted/controlled areas the CAB will be placed out of sight.

7.2.3.2 Controlled Area: Unescorted Access

Contractor employees requesting unescorted access into a controlled area will have a valid DBIDS or CAC card. If the employee has a current DBIDS then a new AF Form 2583, Request for Personnel Security Action, will be done if more than 30 days has passed since the issuance of the DBIDS.

7.2.3.3 Security Education and Motivation Training

The contractor shall complete, annually, Security Education and Motivation Phases I and II prior to submitting for AF Form 2586 and any additional required training, based on access requirements.

7.2.3.4 Higher Level Clearance Justification

The contractor shall provide written justification with employee full name, Social Security Number, Height, Weight, Eye Color, Hair Color and contract number with expiration date and areas needing access to the issuing SM to complete an AF Form 2586.

7.2.3.5 Minimum Background Requirements

Contractor employees must meet the minimum background requirements prior to submitting for a CAB/RAB:

a) positive LFC,

b) have a current investigation, or

c) current security clearance verifiable through JPAS.

7.2.4 Building ID and Vindicator Access Card

As required, the contractor employee shall also obtain a Building ID and/or vindicator access card from the appropriate Building Facility/SM.

Access to controlled/restricted areas will not be granted without a CAB/RAB badge and proper authorization for required areas.

7.3 Lost Badges or Access Cards

Lost badges shall be reported to the Maintenance Group Security Officer within one working day of loss. After receiving a Lost Identification Letter from the issuing security office, the contractor is required to fill out an AF Form 1168 through the Security Forces Office. The contractor must bring AF Form 2586 to the Security Forces Offices to be issued a new badge then return form to the Group Security Office.

7.3.1 Reporting Lost Badges or Access Cards

The contractor shall create an Incident/Mishap report when a contract employee loses a CAC or Restricted/Controlled Area Badge Line badge.

The Incident/Mishap report must be submitted no later than 1 business day. (CDRL A003)

7.4 In/Out Processing

Contractor employees transferring between contracts, groups or companies will return DBIDS or CAC, CAB/RAB and vindicator card. New credentials will be issued by the receiving organization. The contractor shall have three days to return DBIDS or CAC, CAB/RAB, and vindicator card to issuing organization.

NOTE: contractor employee will be required to be escorted while on the installation until new credentials are issued.

7.4.1 In/Out Processing Checklist

Contractor employees will complete the same in/out processing checklist from the assigned organization. Employees removed from the contract will be required to return all issued Government credentials and vindicator key to the issuing office within the same day of separation. If employee is unable to return the credentials and vindicator key, then the supervisor will ensure that all credentials are returned to the issuing SM the same day.

7.5 Returning of Credentials

During performance of the contract and at the completion or termination of the contract, the contractor shall be responsible for prompt return of credentials to the appropriate security manager for any employee who no longer requires access to the work site, and for obtaining required identification of newly assigned personnel.

When the POP has ended or the requirement is considered complete, contractors shall have two working days to terminate all their network user accounts and to return all access cards and base identification badges to COR or Group Security Manager.

7.6 Security Incident

Should a security incident occur, the contractor shall:

a) immediately report to the site location Group Security Manager all available facts related to each instance;

b) take such precautions as the Security Manager may reasonably require for security purposes;

c) take reasonable and prudent action to establish control of the scene, prevent further violation, and to preserve evidence until released by proper authority; and

d) cooperate fully and assist Government personnel as the Government conducts an investigation of the violation.

Participation shall last until the investigation is completed.

7.7 Keys, Building Access Cards and Building Badge Control

The contractor shall establish and implement methods of making sure that all keys, vindicator cards, and building badges issued to the contractor by the Government are not lost, misplaced, or used by unauthorized persons.

The contractor shall not duplicate any keys issued by the Government.

The contractor shall immediately report the occurrence of a lost key to the appropriate building Facility Manager, and vindicator cards and building badges to the appropriate Security Managers.

The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Security Managers.

7.8 Communications Security

All communications with DoD organizations are subject to Communications Security (COMSEC) review.

The DoD authorizes the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

The Government advises the contractor that at any time they place a call to, or receive a call from, a DoD organization, they are subject to COMSEC procedures.

The contractor assumes the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with official DoD information.

7.8.1 Computer Access

A CAC must be issued prior to accessing a Government IT system.

Reference Paragraph 7.2.2 for requirements for CAC Issuance and Process.

7.8.1.1 Forms and Trainings

All contractors accessing a Government Computer Network or Government IT system shall complete the following:

a) Government provided DoD IAA Cyber Awareness Challenge training prior to accessing Government computer networks.

b) Government AF Form 4394, Air Force User Agreement Statement- Notice and Consent Provision, prior to accessing Government Computer Networks.

c) Government DD Form 2875, System Access Authorization Request, for NIPR access and each Government IT System;

a separate DD Form 2875 must be submitted for each contractor employee employed on the task order.

Contractor supervisors and employees are not authorized to sign the DD Form 2875.

7.9 Operations Security (OPSEC)

Contractors who have access to the OO-ALC and GSU facilities or critical information shall have OPSEC training IAW AFI 10-701 (Complete reference in Appendix E).