AS9100_IDIQ_PWS_2015-04-15.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

AS9100 & AS9110 Registrar Services Ogden Air Logistics Complex (OOALC)

15 April 2015 Prepared by OO-ALC/QPQ

TABLE OF CONTENTS

i

1. DESCRIPTION OF SERVICES

1.1. Purpose

The purpose of this contract is to provide International Organization for Standardization (ISO) audits by an external, independent registrar organization to maintain Aerospace Standard (AS) AS9100, Quality Management Systems - Requirements for Aviation, Space and Defense Organizations, and AS9110, Quality Management Systems- Requirements for Aviation Maintenance Organizations, registration at the Ogden Air Logistics Complex (OOALC) and its geographically separated units (GSUs). OOALC’s operating locations include Hill Air Force Base (AFB), Utah and GSUs within the continental United States (CONUS) and outside the continental United States (OCONUS). Operating location details are included in section 3.7. OO-ALC and the GSUs primarily perform aircraft repair maintenance and overhaul operations. See Appendix E for a general list of types of work performed. Only the Hill AFB operating location performs software programming.

2. Scope

2.1. Overview

The contractor shall provide all personnel, tools, parts, materials, transportation, travel, incidentals, and project oversight as necessary to perform ISO audits to the AS9100 and AS9110 standards at OOALC and its GSUs. Initial certification (Pre-audit activities, Stage 1, and Stage 2), surveillance, recertification, and special audits will be performed in accordance with the current version of AS9101, Quality Management Systems - Audit Requirements for Aviation, Space, and Defense Organizations, and conducted on a schedule determined by the Government Representative (GR) and approved by the operating location Program Manager (PM) at the task order level.

2.2. Contract Description

This is anticipated to be an Indefinite Delivery Indefinite Quantity (IDIQ) contract. In accordance with (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 237.76, these services are not considered mission essential.

3. Basic Services

3.1. General Services

3.1.1. The contractor shall be accredited by the American National Standards Institute (ANSI)-American Society for Quality (ASQ) National Accreditation Board (ANAB) and maintain accreditation throughout the contract period.

3.1.1.1. The contractor shall be listed in the International Aerospace Quality Group (IAQG) Online Aerospace Supplier Information System (OASIS) Certification Bodies list.

3.1.2. Auditors shall be authenticated by an internationally recognized auditor authentication body and listed in the IAQG OASIS auditor list.

3.2. Services for All Audits

For all audits, the contractor shall provide the following:

3.2.1. Opening Meeting: The contractor shall conduct an opening meeting that follows the requirements identified in the current version of AS9101.

3.2.1.1. The contractor shall provide the operating location PM a copy of the meeting slides as Microsoft PowerPoint files at a minimum 30 minutes prior to the opening meeting. (CDRL A001)

3.2.2. On-site Assessment: The contractor shall perform an on-site assessment that follows the requirements identified in the current version of AS9101.

3.2.3. Closing meeting: The contractor shall conduct a closing meeting that follows the requirements identified in the current version of AS9101.

3.2.3.1. The contractor shall provide the operating location PM a copy of the meeting slides as Microsoft PowerPoint files at a minimum 30 minutes prior to the closing meeting. (CDRL A001)

3.2.4. Audit Report(s): The contractor shall provide all applicable reports that follow the requirements identified in the current version of AS9101.

3.2.4.1. The contractor shall provide the operating location PM a Nonconformity Report (NCR) for each identified instance where the operating location failed to meet AS9100/AS9110 requirements before departure from the audited location.

3.2.4.2. The contractor shall provide on-site assessment results in a draft audit report to the operating location PM before departure from the audited location. (CDRL A002)

3.2.4.3. The contractor shall deliver a final audit report to the operating location PM and GR within 2 weeks from the conclusion of the on-site assessment.

3.2.5. Upon success completion of all audit requirements and within 7 days uploading the registration certificates to the OASIS database, the contractor shall notify the GR the registration certificates have been uploaded the OASIS database.

3.3. Initial Certification Audits

3.3.1. In addition to the services required for all audits, initial certification audits shall include the following:

3.3.1.1. The contractor shall coordinate pre-audit activities with the operating location PM as requested by the GR.

3.3.1.2. The contractor shall provide a Stage 2 audit schedule specifying the processes to be audited each day of the audit to the GR prior to the start of the on-site assessment. Audits shall not exceed five (5) consecutive business days. (CDRL A003)

3.4. Surveillance Audit

3.4.1. In addition to the services required for all audits, surveillance audits shall include the following:

3.4.1.1. The contractor shall provide a surveillance audit schedule specifying the processes to be audited each day of the audit to the operating location PM no later than 30 calendar days before each on-site assessment. Audits shall not exceed five (5) consecutive business days. (CDRL A003)

3.5. Recertification Audit

3.5.1. In addition to the services required for all audits, recertification audits shall include the following:

3.5.1.1. The contractor shall provide a recertification audit schedule specifying the processes to be audited each day of the recertification audit to the operating location PM no later than 30 calendar days before each on-site assessment. Audits shall not exceed five (5) consecutive business days. (CDRL A003)

3.6. Special Audit

3.6.1. In addition to the services required for all audits, special audits shall include the following:

3.6.1.1. The contractor shall provide written justification for the special audit to the GR.

3.6.1.2. Following issuance of order, the contractor shall coordinate scheduling of the on-site assessment with the operating location PM. Audits shall not exceed five (5) consecutive business days.

3.7. Operating Locations

3.7.1. OOALC operates at Hill Air Force Base, UT and geographically separated units, as specified below.

a. Hill Air Force Base, Utah (CONUS location)

b. Kadena Air Base, Japan (OCONUS location)

c. Randolph Air Force Base, Texas (CONUS location)

d. Davis-Monthan Air Force Base, Arizona (CONUS location)

3.7.2. Each audited operating location will maintain a single site registration to both AS9100 and AS9110 standards, have unique OASIS Identification Numbers (OIN), and be listed individually in the OASIS database.

4. SERVICE SUMMARY

4.1. Review of Deliverables

4.1.1. The contractor shall provide all deliverables with a coversheet containing the following minimum information:

4.1.1.1. Contract number

4.1.1.2. Task order number

4.1.2. The contractor shall provide all deliverables electronically in the formats listed below:

4.1.2.1. Opening meeting and closing meeting slides shall be delivered as Microsoft PowerPoint files.

4.1.2.2. Reports and schedules shall be delivered as Microsoft Word, Microsoft Excel, or Adobe portable document format files.

5. GOVERNMENT FURNISHED PROPERTY AND SERVICES

See Appendix B

6. GENERAL INFORMATION

6.1. Contractor Personnel

6.1.1. Contract Manager/Task Leader. The contractor shall provide the name of the Contract Manager/Task Leader and any alternate(s) who shall act for the contractor when the manager is absent and shall be designated in writing to the CO within 2 days after contract award. The contractor shall provide contact information (i.e. telephone numbers, email, mailing address) of the Contract Manager and alternate(s). The Contract Manager or alternate shall have full authority to act for the contractor on all matters relating to operation of this contract. The Contract Manager or alternate shall be available to meet on the installation with government personnel designated by the CO to discuss problem areas.

6.2. Security Requirements

6.2.1. The contractor shall ensure that all employees have the proper identification credentials prior to entering the operating location. At a minimum, a government issued photo identification for CONUS locations and a passport for OCONUS locations is required for on-base access.

6.2.2. The contractor shall comply with all applicable security requirements, abide by direction given by military police or other security personnel, and adhere to installation traffic laws. The contractor will be escorted at all times in the government facility.

6.3. Quality Assurance

6.3.1. The government will periodically evaluate the contractor's performance by appointing a representative(s) to monitor performance to ensure services are received. The Contracting Officer’s Representative (COR) will evaluate the contractor's performance through inspection and acceptance of completed services.

6.4. Physical Security

6.4.1. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, property, and materials shall be secured.

6.5. Hours of Operation

6.5.1. The contractor shall perform the services required under this contract during the standard operating hours of Monday - Friday 6:00 AM to 5:00 PM local time except for recognized holidays. Hours outside of the standard operating hours will be identified on the task order.

6.5.1.1. Recognized Holidays. The contractor is not required to provide service on the following days: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day, and Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

6.5.2. The contractor shall adjust work schedules in cooperation with the government, during times of furlough of government employees, for access to government facilities and escort availability.

6.6. Safety Requirements

6.6.1. The contractor shall provide Personal Protection Equipment (PPE) to all auditors while working in industrial areas. As a minimum, safety shoes and eye protection is required. Hearing protection may be required if equipment is operating.

6.6.2. The operating location being audited will provide any additional required PPE (e.g., face shield, apron, and coveralls).

6.6.3. Refer to Appendix C for additional safety information.

6.7. Travel Requirements

6.7.1. The contractor will be required to travel in IAW Federal Acquisition Regulation (FAR) 31.205-46 to support the objectives of this PWS.

6.7.2. The allowable baseline for airfare cost is the lowest priced airfare available to the contractor as outlined in FAR 31.205-46(b) & (c). The contractor is responsible for making all necessary travel arrangements.

7. APPENDICES

A. Acronyms and Abbreviations B. Government Furnished Property/Services/Equipment C. Safety Requirements D. Referenced Publications E. Workload Data Appendix A. Acronyms and Abbreviations

AFB – Air Force Base AFPAM – Air Force Pamphlet ANAB – ANSI-ASQ National Accreditation Board ANSI – American National Standards Institute ARO – After Receipt of Order ASQ – American Society for Quality AS – Aerospace Standard CAP – Corrective Action Plan CDRL – Contract Data Requirements List CONUS – Continental United States CO – Contracting Officer COR – Contracting Officer’s Representative DFARS – Defense Federal Acquisition Regulation Supplement FAR – Federal Acquisition Regulation GR – Government Representative GSU – Geographically Separated Unit IAQG – International Aerospace Quality Group IAW – In Accordance With IDIQ – Indefinite Delivery Indefinite Quantity ISO – International Organization for Standardization NCR – Nonconformity Report OASIS – Online Aerospace Supplier Information System OCONUS – Outside the continental United States OIN – OASIS Identification Number OO-ALC – Ogden Air Logistics Complex PM – Program Manager PPE – Personal Protection Equipment PWS – Performance Work Statement

Appendix B. Government Furnished Property/Services/Equipment The government (operating location) will provide the following on an as needed basis in support of the contractor’s work effort:

a) Office space.

b) Required additional PPE as identified in PWS paragraph 6.6.2.

c) Access to government personnel data and management data.

Appendix C. Safety, Fire Protection and Health Specification Industrial Safety Requirements

OGDEN AIR LOGISTICS COMPLEX

UNITED STATES AIR FORCE

HILL AIR FORCE BASE, UTAH 84056

AS9100 & AS9110 Registrar Services

9 Apr 2015

Prepared by:

Tim Helms

OO-ALC/SE

(801) 586-6038

Control Number: TH150401

A. Safety Program Requirements.

The contractor will implement a safety program that ensures protection of Government personnel and property. The program will consist of, as a minimum:

1. Mishap reporting, as defined in paragraph B1 below.

2. Per AFPAM 91-210, para 6.4, due to non-hazardous nature of work, a Safety Plan is not required.

3. Routine and recurring surveillance to ensure the safety requirements of this contract are enforced.

4. Identification of segregated work site locations for operations that cannot be co-mingled with general industrial operations and the process for ACO approval of operations and changes at these specific sites.

5. All contractor personnel shall be trained and qualified to perform their duties safely.

6. The contractor shall include a clause in all subcontracts requiring the subcontractors to comply with the safety provisions of this contract, as applicable.

B. Mishap Notification

1. The contractor shall notify OO-ALC/SE (801-586-6038), or the Hill AFB Command Post (777-3007) after normal duty hours, and the designated Government Representative (GR), i.e., the ACO, PCO, or DCMA QAR (Quality Assurance Representative) and the assigned safety specialist at a GSU, within one (1) hour of all mishaps or incidents at or exceeding $2,000 (material + labor) in damage to DOD property entrusted by this contract, even if the government is wholly or partially reimbursed. This notification requirement shall also include physiological mishaps/incidents. A written or email copy of the mishap/incident notification shall be sent within three calendar days to the GR, who will forward it to 75 ABW/SEG. For information not available at the time of initial notification, the contractor shall provide the remaining information no later than 20 calendar days after the mishap, unless extended by the ACO.

1A. (AMARG Specific) The contractor shall notify AMARG Control ((520) 228-8777) on all mishaps (injury & damage) who in turn will notify 309 AMARG/CC-SE ((520) 228-7110/8363/8512/8560) during and after normal duty hours, and the designated Government Representative, (i.e., the ACO, PCO, or QAE) within one (1) hour of all mishaps or incidents. This notification requirement shall also include physiological mishaps/incidents.

1B. (Kadena Specific) The contractor shall notify 18 WG Command Post (634-1800) on all mishaps (injury & damage) who in turn will notify 18 WG/SEG (634-7233) during and after normal duty hours, and the designated Government Representative, (i.e., the ACO, PCO, or QAE) within one (1) hour of all mishaps or incidents. This notification requirement shall also include physiological mishaps/incidents.

1C. (GSU’s) A written or email copy of the mishap/incident notification shall be sent within three calendar days to the GR, who will forward it to the assigned safety specialist at the GSU. For information not available at the time of initial notification, the contractor shall provide the remaining information no later than 20 calendar days after the mishap, unless extended by the ACO.

Mishap notifications shall contain, as a minimum, the following information:

(a) Contract, Contract Number, Name and Title of Person(s) Reporting

(b) Date, Time and exact location of accident/incident

(c) Brief Narrative of accident/incident (Events leading to accident/incident)

(d) Cause of accident/incident, if known

(e) Estimated cost of accident/incident (material and labor to repair/replace)

(f) Nomenclature of equipment and personnel involved in accident/incident

(g) Corrective actions (taken or proposed)

(h) Other pertinent information

2. The contractor shall cooperate with any and all government mishap investigations. Additionally if requested by government personnel or designated government representative (GR), i.e., the ACO, PCO, or DCMA QAR (Quality Assurance Representative), the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by safety investigators.

3. The contractor shall provide copies of contractor data related to mishaps, such as contractor analyses, test reports, summaries of investigations, etc. as necessary to support the government investigation.

4. The contractor shall support and comply with the safety investigation and reporting requirements of AFI 91-204, Chapters 1 - 5.

C. General Safety Requirements:

The contractor is solely responsible for compliance with all federal, state and local laws, the Occupational, Safety and Health Act (OSHA) (Public Law 91-596) and the resulting standards, OSHA Standards 29 CFR 1910 and 1926, as applicable, and the protection of their employees. Additionally, the contractor is responsible for the safety and health of all subcontractor employees.

The contractor shall ensure assigned personnel are adequately trained and qualified for the task being performed. Brief all personnel on the hazards involved with operations and applicable precautions to be taken. Should unidentified hazards arise, cease operations until actions are taken to eliminate or mitigate hazards to safe levels.

Compliance with OSHA and other applicable laws and regulations for the protection of contractor employees is exclusively the obligation of the contractor. Note: Air Force Occupational Safety and Health Standards (AFOSH STD) are annotated because many of the Air Force Standards exceed the OSHA standard criteria. If a conflict is noted, the most stringent requirement takes precedence. The government shall assume no liability or responsibility for the contractor's compliance or non-compliance with such requirements. The contractor shall furnish to each of his/her employees a place of employment, which is free from recognized hazards. The contractor shall brief his/her employees on the safety requirements of this contract and on hazards associated with prescribed tasks. The contractor is responsible for compliance with OSHA Public Law and the resultant standards identified within. In addition, the contractor is required to flow down the safety requirements/specification to all subcontractors. This applies to Federal Acquisition Regulation (FAR) 12 commercial acquisitions as well. This contract shall in no way require persons to work in surroundings or under working conditions which are unsafe or dangerous to their health. The contractor must coordinate and perform work so as not to impact the safety of government employees or cause damage to government property. This requires providing personnel with protective equipment and associated safety equipment as may be necessary. The contractor must also protect personnel from hazards generated by the work. If the contractor employs BILINGUAL speaking employees, they must post bilingual signs and have written procedures for specific tasks in applicable languages.

PEDESTRIAN CROSSWALKS: All contractor personnel are required to use the closest crosswalk, or traffic controlled intersection when crossing the road. Pedestrians must look both ways to ensure the coast is clear before stepping out into the crosswalk. Pedestrians DO NOT have the right of way unless they are already in the crosswalk. Contractor vehicle operators have the same responsibilities as pedestrians, to share the road and mutually observe and yield to pedestrians.

MOTOR VEHICLES: Contractor shall comply with the standards in: DoD Directive 5525.4, Enforcement of State Traffic Laws on DoD Installations", Nov 2, 1981, Para 3-4; DODI 6055.4, DoD Traffic Safety Program, 20 Jul 99; AFI 91-207, USAF Traffic Safety Program, 22 May 07; and AFI 91-207 AFMC SUP1, The US Air Force Traffic Safety Program, 1 Oct 07. Each applies to all persons at any time on an Air Force Installation and includes all leased, owned, or privatized property including housing areas. In addition: AFI 13-213, Airfield Management, 29 Jan 08, Para’s 1.3.6 and 4.4.2.1 applies to all contractors, sub-contractors, vendors, commercial delivery companies, and all other private business vehicles who operate anywhere on Hill Air Force Base, including the airfield (to include the industrial areas and any buildings or hangars located upon the airfield) in support of their mission.

HOUSEKEEPING: Housekeeping shall be conducted according to the requirements in OSHA Standard 29 CFR 1910.141. CLEAN AS YOU GO will be enforced.

Appendix D. Referenced Publications

PUBLICATIONS:

29 CFR 1910, Occupational Safety and Health Standards 29 CFR 1926, Safety and Health Regulations for Construction AFI 13-213, Airfield Management AFI 91-204, Safety Investigations and Reports AFI 91-207, USAF Traffic Safety Program AFI 91-207 AFMC_SUP_I, The US Air Force Traffic Safety Program AFPAM 91-210, Contractor Safety AS9100, Quality Management Systems - Requirements for Aviation, Space and Defense Organizations AS9110, Quality Management Systems- Requirements for Aviation Maintenance Organizations AS9101, Quality Management Systems - Audit Requirements for Aviation, Space, and Defense Organizations DoD Directive 5525.4, Enforcement of State Traffic Laws on DoD Installations DODI 6055.4, DoD Traffic Safety Program

Appendix E. Workload Data

Types of workloads involved are:

Administrative Support Aircraft Overhaul and Repair Bead Blast Cleaning Tanks Composites Computers Diagnostic Systems Electronics/Avionics Facilities Management Foundry Fuel Component Repair Gas Turbines Guidance Systems Guns Hydraulics Intercontinental Ballistic Missile Overhaul and Repair Industrial Plant Equipment Repair Instrumentation Launchers Machine Shops Microwave Missiles Nondestructive Inspection Optical Systems Paint - Liquid and Powder coat Physiological Trainers Plating Pneudraulics Quality Radar Radomes Scientific and Engineering Resources Software Programming Soldering Tubing Welding image1.png