Attachment_3-PWS_6_Oct_2015.pdf

Attachment 3- Performance Work Statement (PWS)

PERFORMANCE WORK STATEMENT FOR

VOCATIONAL TRAINING SERVICES

PREPARED BY: OC-ALC/OBTD

TINKER AFB OK

6 Oct 2015

Section One

1. DESCRIPTION OF SERVICES

1.1. BACKGROUND

1.2. SERVICES REQUIREMENT

1.2.1. TRAINING SUPPORT

1.2.2. COURSEWARE DEVELOPMENT

1.2.3. PROGRAM SUPPORT SERVICES

1.2.4. MONTHLY STATUS REPORT

1.2.5. INVOICE FOR SERVICES AND MANPOWER REPORTING

1.2.6. INSPECTION AND ACCEPTANCE

1.3. TRAIN THE TRAINER

1.4. PLACE OF PERFORMANCE

1.5. CONTRACTOR PERSONNEL

1.5.1. CONTRACT MANAGER

1.5.2. CONTRACTOR EMPLOYEES

1.5.3. QUALIFICATIONS

1.6. INFORMATION PROTECTION AND SECURITY REQUIREMENTS

1.6.1. KEY CONTROL

1.6.2. COMMON ACCESS CARD HOLDERS

1.6.3. NETWORK ACCESS, SECURITY CLEARANCES, RESTRCITED AREAS, AND OPSEC TRAINING

1.7. HOURS OF OPERATION AND SCHEDULED CLASSES

1.7.1. INCLEMENT WEATHER

1.7.2. NATIONAL EMERGENCY

1.7.3. CLASS SCHEDULES

1.7.4. CLASS SIZE

1.7.5. PERIODIC BRIEFINGS

1.7.6. CANCELLATION OF CLASS

1.8. TRAVEL

1.9. CONTINUATION OF ESSENTIAL DoD CONTRACTOR SERVICES DURING CRISIS

1.10. ENVIRONMENTAL PROTECTION AND SAFETY

1.11. Deleted

1.12. CONTRACTOR FURNISHED ITEMS AND SERVICES

1.12.1. TRAINING DELIVERY EQUIPMENT

1.12.2. TRAINING SUPPORT EQUIPMENT

1.12.3. VEHICLES

1.12.4. FORMS, TECHNICAL ORDERS, AFI, AFMCI, AND PUBLICATIONS

1.13. HEALTH AND SAFETY ON GOVERNMENT INSTALLATIONS

1.13.1. VPP

1.14. EMERGENCY PROCEDURES

1.15. PHASE IN / PHASE OUT

Section 2

2. PERFORMANCE ASSESSMENT

2.1. SERVICE SUMMARY (SS) REQUIREMENTS

Section 3

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. GOVERNMENT FURNISHED PROPERTY

3.1.1. GOVERNMENT FURNISHED EQUIPMENT (GFE) NOT AS IS CONDITION

3.1.2. GOVERNMENT FURNISHED PROPERTY AS IS CONDITION

3.1.3. GOVERNMENT FURNISHED MATERIALS (GFM) NOT AS IS CONDITION

3.1.4. PHYSICAL INVENTORY

3.1.5. REPAIRS TO GFP (NOT GFP FURNISHED AS IS)

3.1.6. REPLACEMENT OF GFP (NOT GFP FURNISHED AS IS)

3.1.7. INVENTORY LISTS INCLUDING REPLACED, ADDED, OR DISPOSED

OF GFP

3.1.8. LOSS OF GOVERNMENT PROPERTY

3.1.9. PLANT CLEARANCE

3.1.10. CONTRACTOR’S PROPERTY MANAGEMENT SYSTEM

3.1.11. TEMPORARY ISSUE RECEIPT

3.1.12. DD FORM 1662 OR SUPERSEDING DOCUMENT

3.1.13. GFP IDENTIFICATION LABELS

3.2. SHARED PROPERTY OF THE GOVERNMENT

3.3. GOVERNMENT FURNISHED SERVICES (GFS)

3.4. INTANGIBLE GOVERNMENT PROPERTY (PATENTS, DATA, COPYRIGHTS, SOFTWARE, ETC)

3.5. CONTRACTOR GFP/CAP COORDINATOR

APPENDICES

APPENDIX A, ACRONYMS

APPENDIX B, TRAINING ESTIMATES

APPENDIX C, SAFETY REQUIREMENTS (Not required)

APPENDIX D, COURSE DESCRIPTIONS

APPENDIX E, COURSE OUTLINES

APPENDIX F, GFP-NOT AS IS-ORIGINAL INVENTORY LIST

F-1 Serialized F-2 Non-serialized

APPENDIX G, GFP-AS IS

APPENDIX H, GFP: GFM-NOT AS IS

APPENDIX I, FORMS AND PUBLICATIONS LIST

PERFORMANCE WORK STATEMENT FOR

VOCATIONAL TRAINING SERVICES

1. DESCRIPTION OF SERVICES:

1.1. BACKGROUND: Vocational training is required in a variety of areas in support of civilian and military employees within the Oklahoma City Air Logistics Complex (OC-ALC) at Tinker Air Force Base (TAFB). Contractor support is required to conduct vocational training and training support; develop, review, and revise courseware;

and manage training schedules.

1.2. SERVICES REQUIREMENT: The contractor shall provide all labor, materials, equipment (except those items identified in Appendices F, G, and H “Government Furnished Property”), transportation and other incidentals necessary to provide vocational and administrative training and training-related support; courseware support (development/review/revision); and training schedule management services for OC-ALC/OBT in accordance with (IAW) the Performance Work Statement (PWS) at TAFB or at other government-arranged facilities when facilities are not available at TAFB. Materials shall include but are not limited to all printed instructional material, student handbooks, workbooks, handouts, end-of-course critiques, and any material required for course development efforts. This training support shall include courseware development of new courseware as well as revisions/updates of existent courseware, and on-the-job-training. The contractor shall provide classroom-based training, some of which may include practical hands-on applications training using actual equipment in a fully-functional shop environment, as needed, on dates mutually agreed upon between the contractor and the contracting officer’s representative (COR.) (See Appendices D and E for Course Descriptions and Course Outlines

1.2.1. Training Support --The contractor shall perform training support to include:

1.2.1.1. The government will provide the class training requirements to the contractor by close of business on the second working day of each month prior to the month in which the classes are to be scheduled. The contractor shall develop the class training schedule as requested by the Contracting Officer’s Representative (COR), and provide the training schedule to the COR for review and approval not later than (NLT) the 10th calendar day of the month prior to the scheduled month. If the 10th calendar day falls on a weekend day, a recognized holiday or on a scheduled base closure day, the training schedule shall be due on last business day before the holiday/weekend/etc. Training schedule development shall include:

a) Coordination of training schedules and resources for the OC-ALC

b) Data preparation to support training requirements; to include printing of all courseware material for both instructor and student, and check training databases, T.O.'s, Regulations, Operating instructions, and class exercises for validity.

c) Provide instructors for the scheduled classes.

1.2.1.1.1. The Contractor shall use the government Training Scheduling System (TSS) to enter the approved class schedule by the 12th calendar day of each month prior to the scheduled month. If the 12th calendar day falls on a weekend day, a recognized holiday or on a scheduled base closure day, the training schedule shall be entered in TSS by the last business day before the holiday/weekend/etc. The contractor shall use TSS to schedule all classes, maintain all class rosters, and record all training completions and final grades. Contractor shall obtain access to TSS through the COR. The contractor shall protect information IAW the privacy act of 1974 of 5 U.S.C. § 552a.

1.2.1.1.2. The government may request additional classes at other times than the monthly request. When such classes are requested, the contractor shall respond to such request within two business days with their determination of when they can provide the requested classes.

1.2.1.2. Contractor shall provide end-of-class critiques to students for feedback at class completion. Contractor shall review student end-of-class critiques to identify potential problems and take action as deemed appropriate by the Contractor and COR within five (5) business days of completion of each class. Contractor shall maintain completed end-of-class critiques by course number for a minimum of three (3) calendar years. When courseware reviews begin, the contractor shall provide all applicable end-of-class critiques to the OC-ALC courseware manager identified by the COR. The contractor shall provide COR access to all filed critiques when requested. The contractor shall turn the filed critiques over to the COR at contract completion or other termination of the contract.

1.2.1.3. For classes with a duration of eight (8) hours or less, the contractor shall take daily attendance on a TSS Attendance Roster, and shall email a copy to the Group Training Managers (as identified by the COR) of the student's organization. For classes with a duration greater than eight (8) hours, the contractor shall document attendance on an AF Form 1151 “Training Attendance and Rating” , shall complete the TSS Attendance Roster at class completion; and shall email the completed TSS attendance roster to the Group Training Managers by the end of the business day on the last day of the class. The TSS Attendance Rosters and AF Forms 1151 shall be maintained by the Contractor, filed by course number and class completion date, for a period of three (3) calendar years, or up until contract completion or contract termination. At the end of the three-year period, or at time of contract completion or contract termination, the filed TSS Attendance Rosters and AF Form 1151s shall be turned over to the COR. The contractor shall provide the COR access to filed TSS Attendance Rosters and AF Forms 1151 when requested. The contractor shall protect information IAW the Privacy Act of 1974 of 5 U.S.C. § 552a.

1.2.1.3.1. The Contractor shall use the learning objective “pass/fail” criteria from the applicable course control documents for the class. At class completion, the contractor shall report grades to each student and record the student grade on the TSS Attendance Roster or AF Form 1151 (as applicable). The contractor shall use the following grading options for the TSS Attendance Roster and AF Form 1151:

Pass – Given to students who meet the minimum training requirements as defined by the course Plan of Instruction (POI) Incomplete – Given to students who present for class, but fail to meet the 90% attendance policy.

Fail - Given to students who fail to meet the minimum training requirements as defined by the course Plan of Instruction (POI). This is an academic failure.

No Show – Given to a scheduled student who fails to present for class and has not been replaced by another student that has walked-in without being scheduled for class.

Replaced - Given to scheduled students that fails to show up for class and have been replaced by another student that has walked-in without being scheduled for class.

Org Incomplete – Given to a student who has been removed from class at the written/verbal request of the student’s owing organization. This is usually done in order for the organization to meet mission requirements.

Delete- This is a tool used to remove students for the class roster who have been added by mistake. This should only be used for students who have walked into a class without being scheduled for class and not for students who have been actively scheduled.

Attended-Class Cancelled – Given to students that show up for a class and for some reason the class cannot be conducted. These students are then required to report back to their organization.

NoNameNoShow – Given to students that fall outside the scope of all the other categories.

1.2.1.4. Within two working days from the end of each class, the contractor shall properly close-out the class roster in TSS.

1.2.1.5. The contractor shall immediately notify the COR whenever any student's quality/quantity of work or attendance indicates the individual may not be able to satisfactorily complete the training. Upon request by the COR, the contractor shall provide documentation identifying the student’s unsatisfactory performance. The documentation shall include the following information at a minimum: Student Name, Course Title, Student's Office Symbol, Period of Evaluation, and Description of Unsatisfactory Performance.

1.2.1.6. Contractor shall provide each student with all required training materials as identified in the course Plan of Instruction (POI).

1.2.1.7. Any behavior or display of attitude by student, instructor, or contractor employee which might be considered by the contract manager/alternate(s) as unprofessional shall be immediately reported to the COR via memo or E-Mail. The memo shall include detailed information outlining the unacceptable behavior.

1.2.1.8. The contractor is not authorized to grant nor shall it grant student leave requests.

Students will request leave from their respective supervisors and then notify the contractor of the times they will be absent.

1.2.1.9. Contractor shall instruct classes at other government-arranged facilities when notified by the COR that government facilities on TAFB are not available. The facilities will be within a twenty- (20-)mile radius of TAFB.

1.2.1.10. Deleted

1.2.1.11. In the event of potential class cancellation due to instructor’s inability to teach, the Contractor shall contact the COR immediately and provide a qualified substitute to instruct subject course as originally scheduled. If a suitable substitute is unavailable, the Contractor has two (2) weeks from date of cancellation, or timeframe agreed upon by the COR, to re-schedule and instruct the class.

1.2.1.12. The Contractor shall provide other training support including the physical movement of training materials between buildings and classrooms if and when necessary. The contractor shall distribute all training material to students per the course control documents CCD.

Handouts to be kept by the students as identified in the CCDs shall be printed front and back, black and white, and, if seventy-five (75) pages or more in length, shall be spiral-bound. Student-kept handouts that contain fewer than seventy-five (75) pages shall be stapled. All undistributed training material shall be maintained by Contractor in the contractor’s work area.

1.2.2. COURSEWARE DEVELOPMENT: The contractor shall develop, review, and revise courseware with direction from the OC-ALC Courseware Program Manager (CPM), identified by the COR. Courseware development, review and revision will not be limited to the subject matter/classes identified in Appendices D and E of this PWS. The contractor shall collaborate with Subject Matter Experts (SMEs) provided by the CPM and the resulting courseware shall meet Instructional System Development (ISD) requirements as detailed in AFMAN 36-2234 Instructional System Development (all chapters).

Courseware will be original works created with assistance and input from Government SMEs. If any material used in development efforts is reproduced from outside sources, all copyright laws will apply and necessary licensing must be presented as part of the courseware. The contractor shall meet with SMEs as needed to accurately identify, verify, and document changes to courses. The contractor shall take meeting notes and ensure that the course material is updated to reflect the proposed changes.

Courseware includes but is not limited to course control documents, instructional materials, evaluation materials, and supporting documentation which make up an instructional system. Examples of courseware items are course charts, course training standards, plans of instruction, instructional presentations, training manuals, training simulation programs, student exercises, product/process checklists, written tests, correspondence, and decision documentation. Course methods of delivery include Instructor-Led and Computer-Hosted Training.

1.2.2.1. NEW DEVELOPMENT. The contractor shall develop new courseware as authorized by the COR. New development includes the development of learning objectives, course training standards, plans of instruction, course charts, instructional presentations, training manuals, training simulation programs, student exercises, product/process checklists, written tests, correspondences, and decision documentation.

1.2.2.2. PERIODIC REVIEW. The contractor shall complete periodic review tasks as directed and scheduled by the CPM. Periodic reviews are generally conducted triennially, but certain subject areas (such as safety) require review more frequently. A periodic review is defined as a well-documented evaluation of courseware by the contractor, the CPM, and government-provided subject matter experts, who determine what fixes are needed to update the content and make the training more effective. The contractor shall facilitate and conduct triennial and out of cycle course reviews with the CPM and SMEs three years from the last review date or as otherwise determined by the COR. AFI 36-2201 AFMC Sup 1 Air Force Training Program Paragraph 2.1.4.4.

is the prescribing directive for courseware review cycles.

1.2.2.2.1. In addition to Instructional Systems Design requirements for courseware review processes, AFMC has specific training responses for systems courseware changes as addressed in AFMCMAN 21-143, paragraphs 1.3.4. and 1.3.5.

1.2.2.3. PERIODIC REVIEW - MAJOR REVISION. The contractor shall complete major revisions to the courseware, as authorized by the COR. A major revision includes changes in learning objectives or proficiency levels or a major change in system functions or appearance or annual update of the appropriate Training Environment (TE), as described in AFMCMAN 21-143, para

3.1.2.5. , which may require the restructuring of course content.

1.2.2.4. PERIODIC REVIEW - MINOR REVISION. The contractor shall complete minor revisions to the courseware, as part of the periodic review and as authorized by the COR. Minor revisions include reviews and verifications of course content and changes to references and supporting documents (i.e. course control documents, evaluation materials, instructor materials, presentation slides, and student handouts).

1.2.2.5. OUT-OF-CYCLE REVIEW. The contractor shall complete out-of-cycle reviews as authorized by the COR. An out-of-cycle review is conducted outside of the periodic review schedule and normally is caused by changes in training requirements, regulations, or related processes.

1.2.2.6. OUT-OF-CYCLE MAJOR REVISION. The contractor shall complete all revisions to courseware that may result from out-of-cycle reviews, as authorized by the COR.

1.2.2.7. OUT-OF-CYCLE MINOR REVISION. The contractor shall all complete minor revisions to the courseware that may result from periodic reviews, as authorized by the COR.

1.2.2.8. INTERIM CHANGES. The contractor shall make interim changes to courseware as authorized by the COR. An interim change is defined as an official correction made to a course outside of formal review. Examples of interim changes include updates or modifications to course number changes, correction to content, and changes in prerequisites. Interim changes are considered updates, unless they result in a change in learning objectives or proficiency levels.

1.2.2.9. PEN-AND-INK CHANGES. The contractor shall make pen-and-ink changes to courseware.

Contractor shall immediately advise COR when pen-and-ink changes have been made to courseware. A pen-and-ink change is a minor correction by an instructor or trainer without updating the courseware master file. Pen-and-ink changes shall be incorporated into the courseware during the next scheduled review.

1.2.2.10. DMTL. The contractor shall use the Depot Maintenance Training Library (DMTL) to facilitate the course review process. The COR and CPM will ensure that the contractor receives DMTL access and training necessary to support DMTL requirements.

1.2.2.10.1. The government will create a work folder in the DMTL for each course under review. At a minimum, sub folders will include Course Control Documents, Plan of Instructions, Presentation, Correspondence, and Exam.

1.2.2.11. Contractor shall furnish all courseware, instructor notes, instructor courseware slides, training materials, student guides, handouts, and desk reference shop handbooks developed by the contractor upon request by the COR or the OC-ALC Courseware Program Manager. Only the OC-ALC Courseware Program Manager and COR are authorized to receive courseware and course materials from the contractor. The Government retains ownership of all courseware and training materials.

1.2.2.12. COURSWARE ACTIVITY SCHEDULING. The contractor shall provide courseware development review, and revision on a mutually agreed upon schedule.

1.2.2.12.1. The government will provide prioritized monthly courseware requirements to the contractor by close of business on the second working day of each month prior to the month in which the courseware activity is to be scheduled.

1.2.2.12.2. The contractor shall provide a proposed courseware schedule to the COR for review and approval not later than (NLT) the 10th calendar day of the month prior to the scheduled month. If the 10th calendar day falls on a weekend, a recognized holiday or on a scheduled base closure day, the proposed courseware schedule shall be due on the last business day before the holiday/weekend/etc. The contractor’s proposed schedule shall include a start date and estimate of hours required for completion of each requirement. The approach to estimating courseware development times shall be based on the validated methodology in AFH 36-2235 Vol. 5, Chapter 4, Instructional Technologies-Analysis and Selection criteria.

1.2.2.12.3. The COR will review and approve or reject the proposed courseware schedule NLT 5 business days after receipt. If all or part of the schedule is rejected, the contractor shall, within 5 business days, modify the schedule per direction of the government. For monitoring satisfactory progress, the contractor shall notify the COR when the development, review or revision effort is approaching 75% completion.

Additionally, the contractor shall include the status of all development, review, and revision efforts on the monthly status report.

1.2.2.13. The specifications contained in this PWS are designed to set forth requirements. This does not preclude the contractor from exercising freedom in indicating the manner in which they intend to organize courseware. The intent of this paragraph is to allow the use of any training methodology which meets the functional requirements stated in the specifications. The COR reserves the right to select and approve or disapprove any deviations in the program.

1.2.2.14. Contractor shall research all applicable Technical Orders and Technical Data for any changes or revisions, to ensure that the latest information is being taught. Technical Orders for aircraft and component repair standards are available on the Air Force Portal and other DoD websites.

1.2.2.15. ON-SITE TRAINING: To support courseware development, review, and revision, contractor shall work with OC-ALC employees and technical experts identified by the COR outside of the classroom to better understand problems encountered and conditions in the workplace. The contractor shall also participate in meetings related to training being conducted or planned, as directed by the COR.

1.2.3. Program Support Services: The contractor shall provide program support in the following areas:

DLA Disposition Services (Formerly DRMS) (excess material/property, scrap turn-in); Base Supply (ordering, receiving, turn-in); Bench Stock upkeep; Equipment Custodian; GFP; Hazardous material handling; hazardous waste disposal; facilities management; Information Technology (IT) management (including help desk work orders); and facilities/property security. Information for each of these requirements is identified in the PWS as follows:

DLA Disposition Services (Formerly DRMS): paragraphs 3.1.9.

Base Supply: paragraphs 3.1.1., 3.1.3., 3.1.13., Equipment Custodian: paragraphs 3.3.13.

GFP: paragraphs 3. - 3.1.13.

Hazardous Materials Handling: paragraphs 1.10. - 1.10.3., 3.13.

Hazardous Waste Disposal: paragraphs 1.10., 1.10.5.-1.10.5.2.

Facilities Management: paragraphs 1.12.1., 3.2.1., 3.3.10.

IT Management: paragraphs 1.12.1.-1.12.2.

Facilities/Property Security: paragraphs 1.5.3.4., 1.6.1.

1.2.4. MONTHLY STATUS REPORT: The Contractor shall provide an electronic monthly status report to the COR by the fifth business day of the month throughout the period of performance. This report shall include name of all courses in development, status of all courses in development, expected completion dates for courses in development, number of hours worked on development during subject month and who worked them, name of courses in review or revision, number of hours worked on review and who worked them, expected review completion date, list of all courses instructed during subject month, any technical support projects contractors were engaged in, as well as any other information pertaining to activities that the contractor participated in for the subject month.

1.2.5. INVOICE FOR SERVICES AND MANPOWER REPORTING

1.2.5.1. INVOICE FOR SERVICES: The contractor shall submit all invoices for services no later than the 5th calendar day of the month following the services. All invoices shall be submitted through Wide Area Workflow System.

1.2.5.2. CONTRACTOR MANPOWER REPORTING (CMR): The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the United States Air Force via a secure data collection site. The contractor shall fill in all required data fields at http://www.ecmra.mil. Reporting inputs are for labor hours during the period(s) of performance for each Government fiscal year (FY) which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors shall direct questions to the CMR Application help desk. The COR will assist the contractor with site registration and data element explanation as necessary.

1.2.6. INSPECTION AND ACCEPTANCE: The inspection and acceptance of all services will be by the COR.

Invoice acceptance only will be by the Contracting Officer (CO) or CO delegate. Unsatisfactory performance by the contractor on any invoiced service will be identified by the COR to the CO prior to acceptance.

1.2.6.1. Quality Assurance: According to the contract’s inspection clause, the Government will evaluate the contractor’s performance under this contract. The COR will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the CO. All services to be performed by the contractor during the period of this contract will be subject to review by the CO or COR.

1.2.6.2. CAR/PAR/Complaint Contractor Response Time: The Contractor shall provide written response addressing the root cause, corrective action, and preventive action(s). The contractor will be given 5 workdays to answer a submitted Corrective Action Report (CAR) or Customer Complaint.

1.3. TRAIN THE TRAINER: Contractor instructors shall attend any necessary Train the Trainer (TtT) session as required by the COR prior to conducting classes; the date(s) shall be agreed upon by the COR and the Contractor as required by the OC-ALC Monthly Reference Training schedule. In the event a command-level course is developed by another ALC and a contract instructor has been designated as the lead instructor, the Courseware Program Manager will make a request to the COR for the contractor to attend the course validation. All applicable information will be made available to the COR for the formal ‘Request for Travel’ to the CO. NOTE:

TtT sessions can also be interpreted as instruction provided by the contractor to other ALC Trainers, as well as to OC-ALC personnel.

1.4. PLACE OF PERFORMANCE: The contractor shall provide all training described in this PWS within Government Furnished Facilities when available; or, for courses that do not require access to military domain internet or classes that do not require the transporting of GFP/CFP other than CCDs and student handouts, at government-arranged training facilities within a 20-mile driving distance of Tinker AFB when facilities on Tinker AFB are not available. Building 1 (at door # 9) will be assigned to the contractor for the performance of contract requirements, and the OC-ALC Maintenance University (MXU) located in Building 2122 will be co-utilized by the OC-ALC and the contractor for additional class instruction. Classroom assignment of individual courses shall be agreed upon by the contractor and the COR for each monthly schedule.

http://www.ecmra.mil/

1.5. CONTRACTOR PERSONNEL: The contractor shall be responsible for work requirements and work in progress at the start of the contract. The selection, hiring, assignment of duties, reassignment of duties, transfer, supervision, management, control and termination of Contractor employees in performance of this PWS shall be the responsibility of the contractor.

1.5.1. CONTRACT MANAGER: The Contractor shall provide the name of the contract manager and any alternates who have the authority to act on behalf of the contractor when the Contract Manager is absent. These individuals shall be designated in writing to the CO within ten (10) business days after contract award. The contractor shall provide telephone numbers where the Contract Manager and alternates may be contacted at any time. The Contract Manager or alternate(s) shall have full authority to act for thecontractor on all matters relating to operation of this contract at Tinker AFB and TDY locations. The Contract Manager or alternate(s) shall be available to meet on the installation with Government personnel designated by the CO or COR to discuss problem areas. The Contract Manager shall be able to read, write, speak and understand English fluently.

1.5.2. CONTRACTOR EMPLOYEES: Contractor personnel shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing identification badges or other visible identification for meetings with Government personnel. Contractor personnel shall identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

1.5.2.1. The contractor shall provide an initial listing of contractor employees’ names and position titles to the COR prior to contract start date. Contractor shall provide Government initial and updated lists of contractor employees’ names and position titles to the CO and COR immediately upon change in personnel.

1.5.2.2. The contractor shall not employ persons on this contract if such employee is identified to the contractor as a potential threat to the health, safety, security and/or general well-being or operational mission of the installation and its population. The contractor shall not employ any person who is an employee of the United States Government if the employment of the person would create a conflict of interest, nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities. The Contractor shall be prohibited from employing off-duty CORs who are providing surveillance on any contracts/subcontracts awarded to the Contractor. All contractor personnel, depending on particular condition, occasion or place or job assignment, shall require professional, suitable attire. All Contractor personnel shall conduct themselves in a professional, courteous manner. The selection, assignment, reassignment, transfer, supervision, management and control of Contractor personnel in performance of this PWS shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and Tinker AFB regulations concerning conduct of employees as referenced herein.

The Contractor shall employ and maintain a technically trained and experienced work force.

1.5.2.3. Privately Owned Motor Vehicles (POV): Contractor personnel shall comply with the directives pertaining to operation of POVs on Tinker AFB OK per AFI 31-218 (in its entirety), Motor Vehicle Traffic supervision.

1.5.3. QUALIFICATIONS: The qualifications of the Contract Manager and all Instructors and Developers shall have the knowledge, skills and abilities as outlined below in 1.5.3.1, 1.5.3.2 and 1.5.3.3.

1.5.3.1. CONTRACT MANAGER / ALTERNATE(S): Contract manager and alternate(s) shall have at least (two) (2) years’ experience in vocational training and training administration within the last three (3) years. The contract manager and alternate shall possess the abilities listed below:

a. Execute and implement contract provisions.

b. Interpret and convey policies, procedures, and instructions.

c. Resolve student/trainer conflicts

d. Enforce policies and standards with students.

1.5.3.2. COURSEWARE DEVELOPERS: Contractor courseware developers shall possess at least one (1) year of experience in vocational training instruction and courseware development, review, and revision within the last three (3) years. Contractor courseware developers shall have performed the following tasks within the last three (3) years:

a. Planned and prepared courseware.

b. Conducted instructor-led classroom training.

c. Develop ISD compliant courseware.

1.5.3.3. CONTRACTOR INSTRUCTORS: Contractor instructors shall have completed Air Force Principles of Instruction course or equivalent. Equivalency of certificates will be determined by the government. Contractor Instructors shall possess at least one (1) year of experience in vocational training instruction within the last three (3) years.

1.5.3.4. SECURITY MONITOR: Contractor shall assign security monitors to perform identification checks at building entry points when Force Protection Security measures are enacted. Security measures shall be maintained according to the Security Checklist provided by the COR.

1.5.3.5. FOD and Dropped Object Training: All contract employees shall complete initial Foreign Object Damage (FOD) and Dropped Object Prevention (DOP) Awareness training and annual refresher training. Initial training will be provided by the COR within 45 days of contractor initial assignment to the contract. The contractor shall complete annual refresher FOD/DOP training using the AFMC current refresher course in TSS.

1.5.3.6. Contractor shall provide training for employee’s requiring Federal, State, and Local Hazard Communication training per AFI 90-821, paragraph 3.1.6.

1.5.3.7. Contractor Training. The government will provide contractor training to include but not limited to the following:

Contractor Training Requirements Table 1-1 Contractor Required Courses Course Number

FOD and DOP Awareness Training Course Initial CHPMAS0000400SU AFMC Foreign Object Damage (FOD) and Dropped Object Prevention (DOP) Awareness Training Refresher CHPMAS0001301CB

Initial Fire Safety and Prevention Training CTESAF0000100SU Refresher Fire Safety and Prevention Training (CBT) CTEMAS0002900CB OC-ALC Environmental Accountability/Solid Waste Training CBT MTEMAS9713800BR OC-ALC Human Factors Training (CBT) MTEMAS9700501BR Environmental Management System General Awareness Training ZZ133070 DoD Information Assurance Cyber Awareness Challenge ZZ133098 Security Administration (Formerly Information Protection) ZZ133078 Force Protection ZZ133079

Contractor Training-Other. Table 1-2 The Government will provide other training as required and as approved by the COR or Functional Director including but not limited to those listed below. All training must be approved by the Functional Director or COR prior to attendance. The Government will be responsible for all approved costs associated with training.

Contractor Training-Other

Security Manager (SM) for contractors assigned security monitor duties Solder Disciplines Training and instructor certification/recertification American Heart Association CPR/1st Aid instructor training

1.6. Information Protection and Security Requirements: All contract personnel shall successfully complete Information Assurance (IA) Cyber Awareness Challenge training prior to obtaining access to network. Access to IA training will be provided to the Contractor by the COR. All contract personnel shall comply with IA policies and revisions. The Contractor shall ensure terminated employees network access is removed within two (2) hours of termination notice. The 72nd Communications squadron reserves the right to terminate the Contractor’s access to the Tinker network at any time to preserve the integrity of the local network.

The Government will furnish to the Contractor access to personnel and management data and related data systems including required data base systems and internet access as required for support of the work effort. The student scheduling software currently utilized is TSS. Access to the TSS system will be provided by the Government following authorization of the Contractor to access the systems. The COR will determine which Contractor employees require access and e-mail accounts.

1.6.1. KEY CONTROL: The Contractor shall establish and implement methods of ensuring all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated. The Contractor shall develop a written procedure for key control. The Contractor shall turn in the written procedures to the CO and the COR within five (5) days of contract award. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report the occurrences of lost or duplicate keys to the CO and the COR. When the Government performs the replacement of locks or rekeying, the total cost of rekeying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for the system and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government-issued keys by any persons other than the Contractor's personnel. The Contractor shall ensure entrance into locked areas is by only Contractor personnel performing work under the contract, or, personnel authorized by the CO.

1.6.2. Common Access Card Holders: Contractor personnel requiring access to Tinker Air Force Base and the Tinker Domain (computer and network access) shall possess a “Common Access Card” (CAC). The CAC shall be obtained through the Trusted Associate Sponsorship System (TASS) (https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp)) and the Units Trusted Agent (TA). Contractor shall get with the COR within five (5) working days after award date for details and forms. Refer to OC-ALCI 31-1-0 Chapter 6 for CAC issue required investigations. Contractor employees requiring CAC cards shall have initiated a National Agency Check with Inquiries (NACI) as described below and shall have completed (with favorable results) a Federal Bureau of Investigations(FBI) fingerprint check, or a DoD-determined equivalent investigation, or greater, before the CAC can be issued.

Investigation requirement for a National Agency Check with Inquiries (NACI) is in accordance with AFI 31-601, Industrial Security: In order to get access to the Tinker Domain and access to any Government computer systems, the Contractor shall have at least initiated a NACI. The Contractor is responsible for vetting their employees. If an unfavorable NACI is received, access to the Tinker Domain will be revoked. Contractors shall have a Civilian Local Files Check (LFC) with no adverse results, as required by the TA.

All CAC cards shall be returned to the Pass and ID, Building 460, upon the completion of the contract or upon contract termination. The CAC card shall be issued, displayed and surrendered IAW Installation Physical Security Program, TAFBPlan 31-101, Integrated Defense (in its entirety). The contractor shall provide the COR with copies of the turn-in receipts by either US Postal Service or email within 10 days of return.

1.6.3. NETWORK ACCESS, SECURITY CLEARANCES, RESTRCITED AREAS, AND OPSEC TRAINING:

All persons accessing the base network shall, at a minimum, have a completed National Agency Check with Inquiries (NACI), or civilian Local Files Check (LFC). The Contractor shall submit request to Defense Security Service Operating Center Columbus to initiate background investigation. The Civilian LFC must have no adverse results. Contractor personnel shall https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp complete and pass the Security Administration (formerly Information Protection) Training course and test (minimum score of 70%). Contractor shall submit a TAFB Form 532 Account Request/Termination Form to the COR, who will forward it to the Designated Approval Authority for signature. IAW AFI 31-601, Para 2.4, when Contractors require unescorted entry to restricted areas, access to sensitive unclassified information, access to Government automated information systems (AIS) and/or sensitive equipment, not involving access to classified information, the Contractor's personnel security questionnaire is processed by the sponsoring Air Force activity. An interim clearance maybe granted to Contractor personnel at the startup of the performance period so services can be performed as required by this PWS.

Restricted Area Badge Holders: Contractor employees requiring a Restricted Area identification badge shall first submit a request for identification credential (AFMC 496) Contractor's badge.

After the Contractor badge is issued, the Contractor’s security manager shall initiate the AF 2583 Request for Personnel Security Action by taking the form to Bldg. 590. The Contractor shall also complete Form AF 2586 Unescorted Entry Authorization Certificate paperwork and submit it with Form AF 2583 to Security Forces at Bldg. 590. Prior to Contractor employees entering the restricted area, the COR will provide Phase I Security Training, addressing the “do's” and “don’ts” associated with the restricted areas applicable to the Contractor. Contractor shall get with the COR within five (5) work days after award date for details and forms.

1.6.3.1. Quarterly Operational Security (OPSEC) Brief: All contract personnel working on base in the OC-ALC shall be required to read the OC-ALC Quarterly OPSEC briefing.

The COR will ensure that the OPSEC brief is available for review by the contractor. The contractor shall provide a report within 5 days after receipt, with employee name and date of review to the COR. IAW AFI 31-401 (Information Security), Chapter 8, Para 8.9 - 8.9.5, AFI 31-601 (Industrial Security), Chapter 3, Para 3.2, and AFI 10-701 (Operations Security), Chapter 4. and OC-ALCI 31-1-0, Para 5.5.

1.7. HOURS OF OPERATION AND SCHEDULED CLASSES: During the period of performance, the Contractor shall provide services from Monday through Friday except Federal holidays, during normal operating hours. Normal operating hours allow for day shift courses to begin at 0645 hours, and swing shift courses to conclude at 0015 Hours.

1.7.1. INCLEMENT WEATHER: Inclement weather conditions may result in adjustment of classroom schedules. The COR will provide inclement weather guidance to the contractor.

1.7.2. NATIONAL/LOCAL EMERGENCY: A national/local emergency such as a military action, increased security risk, base access restrictions, or other catastrophic event may result in changes to class schedules.

1.7.3. CLASS SCHEDULES: Classes may be scheduled for day shift, swing shift, and alternative schedules as directed by the COR. Class and break times may be altered with the approval of the COR. Classes shall be scheduled to begin within 45 calendar days of the request by the COR.

Classes normally shall be conducted during the following times:

a. Day shift training: 06:45-15:30

b. Swing shift training: 15:30- 00:15

1.7.3.1. Contractor instructors shall provide appropriate breaks during the course of instruction. Breaks should be ten minutes for every fifty minutes of instruction. It is acceptable to continue training beyond fifty minutes and accumulate break time if doing so enhances the learning activity. The contractor shall determine the acceptable duration of a training period without break but shall not exceed two hours of instruction with a minimum ten minute break.

1.7.3.2. For courses with a duration of four or fewer consecutive hours , the contractor shall not provide for a student lunch/dinner period. For courses four-or-more consecutive hours in duration, the contractor shall provide for a forty-five (45)minute lunch/dinner period to begin approximately at the completion of the fourth hour (lunch/dinner start time to be determined by the instructor at a logical point in the instruction).

1.7.3.3. Class stop times entered in TSS shall reflect the authorized lunch/dinner period as appropriate.

1.7.4. CLASS SIZE: Maximum class size is established by the OC-ALC Complex Training Manager.

Consideration is given based on group training requirements, facility capacity, training equipment availability, and course content complexity. The COR may choose to hold a class with as little as one student in attendance.

1.7.5. PERIODIC BRIEFINGS: The COR reserves the right to conduct regulatory required briefings for the students at the contractor's site during normal scheduled class times.

1.7.6. CANCELLATION OF CLASS: The COR will provide a minimum of forty-eight (48) clock hours notice to the Contractor should a class need to be cancelled or rescheduled. For purposes of this paragraph, Saturdays, Sundays, and Federal Holidays do not count towards the 48 clock hour notification.

1.8. TRAVEL: The contractor may be required to travel during the performance of this contract. Any requests for travel shall be submitted to the COR. The contractor shall not travel unless it has been authorized by the CO. Travel shall be performed in accordance with the FAR 31.205.46 Travel Costs.

1.9. CONTINUATION OF ESSENTIAL DoD CONTRACTOR SERVICE DURING CRISIS: This requirement has been determined not to be essential and does not require continued support during a crisis as defined in

DFARS 252.237-7023.

1.10. ENVIRONMENTAL PROTECTION AND SAFETY: The contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The contractor shall comply with any laws, instructions or regulation changes during the term of this contract.

1.10.1. Contractors shall be compliant with Tinker Air Force Base (TAFB) Sup to Air Force Instruction (AFI) 32-7086, “Hazardous Materials Management”, Tinker AFB procedures per Tinker Air Force Base Instruction (TAFBI) 32-7004, “Hazardous Waste Management”, and Complex procedures per Oklahoma City Air Logistics Complex (OC-ALC) Sup to AFI 32-7086, “Hazardous Material Management” and OC-ALCI 32-101 “Air Quality Record Keeping Procedure”.

1.10.2. Material Safety Data Sheet/Safety Data Sheet (MSDS/SDS): The contractor shall not transport or use any chemical, material or substance used in the performance of this PWS on Tinker AFB before written approval is provided by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). The contractor shall be responsible for submitting all material safety data sheets (MSDSs) or safety data sheets (SDSs) to 72 ABW/CEIE. Contractor shall comply with the effective dates for SDS requirements in accordance with the Occupational Safety and Health Administrations (OSHA) Hazardous Communication Standard, Title 29, Code of Federal Regulation (CFR) Part 1910.1200. Contractor shall maintain copies of manufacturer MSDSs/SDSs for all chemicals and MSDSs/SDSs shall be readily accessible at all times by contractor personnel as well as government employees.

1.10.3. Hazardous Material (HAZMAT): If the contractor occupies space (i.e. stores HAZMAT) on Tinker AFB, the contractor shall comply with applicable federal and military procurement policies in accordance with (IAW) Oklahoma City Air Logistics Complex (OC-ALC) Sup to AFI 32- 7086, “Hazardous Material Management”. The contractor shall obtain access to the standardized Air Force HAZMAT tracking system and manage HAZMAT within the system. The contractor shall be responsible for submitting an AF Form 3952 through the standardized Air Force HAZMAT tracking system. The contractor shall establish and reconcile the inventory, print the standardized Air Force HAZMAT tracking system bar code labels, and apply the labels to containers of HAZMAT so that the Occupational Safety and Health Administration (OSHA) compliant labels are not covered. Any failure to comply with proper HAZMAT management procedures shall be reported to the contracting officer (CO) and contracting officer representative (COR) who will notify 776 MXSS/MXDEB, OC-ALC Environmental and Occupational Health Compliance.

1.10.4. Air Quality Recordkeeping: The contractor shall be responsible for specific recordkeeping and reporting requirements, when applicable, mandated by Tinker Air Force Base Facility-Wide Operating Permit IAW OC-ALCI 32-101. The COR will contact the Unit Environmental Coordinator (UEC) for environmental requirements. The contractor shall submit all applicable records on a monthly basis to the COR no later than the third (3rd) day of the month following the reporting period. If the 3rd day of the month is a weekend or holiday, the logs are required by the last business day 'PRIOR' to the 3rd. The COR will forward the records to the UEC no later than the 4th day of the following month or the first subsequent business day. Contractor shall maintain a signed copy of the form(s) required per OC-ALCI 32-101 on site for one (1) year.

1.10.5. Hazardous Waste: The contractor shall dispose of contaminated solid waste, spent or processed chemical solutions, used rags and hazardous waste in government furnished waste containers IAW TAFBI 32-7004.

1.10.5.1. The contractor shall be responsible for the Initial Accumulation Point (IAP) within the contractor assigned space. The IAP shall be under the direct control of the contractor who generates the waste.