2691134_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE

PLAN (QASP)*

F100-PW-220/229 Augmentor Divergent Nozzle Segment Seal

Assembly

FD2030-19-00670

20 DEC 2018

421st Supply Chain Management Squadron (SCMS)/GUMAB Air Force Sustainment Center (AFSC)

Tinker Air Force Base, Oklahoma

COORDINATION

Quality Assurance Program Coordinator Date

Contracting Officer Representative** Date

Contracting Officer Date

Program Manager*** and/or Date

Functional Service Manager*** Date

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***Signature constitutes approval of the QASP IAW AFI 63-138, paragraph 2.9.1.7

1. Objective: The contract resulting from Purchase Request FD2030-19-00670 is for overhaul of the F100-PW-220/229 Augmentor Divergent Nozzle Segment Seal Assembly. This requirement is provided for assets to be overhauled and returned in a serviceable, but not like new condition. Contractor's service will provide all labor, materials, tools, equipment, parts, transportation, etc. required to fulfill the requirements of the Performance Work Statement

(PWS).

The purpose of the QASP is to provide a planned process for surveilling the Contractor’s actual performance and comparing that performance against the contractual requirements to determine conformity with the technical requirements of the contract. The QASP identifies and describes the roles and responsibilities for implementing and maintaining the following key elements of contract performance management:

1) Performance Planning & Preparation

2) Performance Assessment Surveillance

3) Performance Results Analysis and Reporting

4) Performance Assessment Follow-up

2. Goals of the Multi-functional Team (MFT). The goals of this team are to provide the highest levels of contract performance and customer satisfaction.

3. MFT Members and their Responsibilities. The membership, goals and responsibilities of the MFT are outlined below by team member. In addition, the overall responsibilities of the MFT include the following:

a. Ensures Services Summary (SS) items are measurable, surveil-able and directly align with applicable CPARS evaluation areas.

b. Ensures the QASP builds a surveillance plan that schedules surveillance of all Service Summary (SS) and non-SS items.

c. Refer to AFI 63-138, chapter 2, paragraph 2.15 for a list of additional MFT responsibilities.

3.1. Procurement Contracting Officer (PCO) and/or Administrative Contracting Officer (ACO) Responsibilities:

1. Advise the MFT on Surveillance Plan development.

2. Maintains suitable records reflecting decisions regarding the acceptability of the requirements as well as actions to correct defects.

3. Requests re-performance and/or reduction of price of contract when services are not performed or do not meet contract requirements.

4. Determines that the amount withheld constitutes a reasonable estimate of the

Contractor's potential liability.

5. Ensures that the withholdings represent an amount commensurate with the reasonable value of such services.

6. Ensures past performance inputs are prepared documenting any performance issues.

7. Includes in the contract file documentation identifying nonperformance and actions taken.

8. Keeps communication lines open with the Contractor regarding performance issues.

9. Participates as a member of the MFT.

3.2. DCMA QAR Responsibilities:

1. Assist the MFT in developing the QASP or Award Fee/Incentive Plan, as applicable, prior to source selection that effectively measures and evaluates performance-based activity throughout the life of the functional contract requirement.

2. Ensures supplies or services rendered by Contractor meet contract requirements.

3. Notifies the PCO/ACO and the Contractor of any performance deficiencies in writing or by e-mail.

4. Ensures discrepancy reports are accurate and reported properly.

5. Identifies areas that warrant a change in assessment method, frequency, or performance threshold and provides suggestions about the surveillance plan to the PCO.

6. Maintains accurate documentation of Contractor assessment activities as required by the surveillance plan and reports the results of Contractor assessment activities to the PM AND/OR FSM (no less than quarterly) and ACO/PCO.

7. Maintains a file* in accordance with (IAW) the Surveillance Plan and requests PCO/ACO disposition at the completion of the contract. *File should include a copy of the contract/order and all modifications (unless readily available electronically); a copy of all COR training records (if applicable); a copy of COR designation memorandum filed in COR on-line file in CORT Tool (if applicable);

correspondence between you and the Contractor; copies of correspondence to or from PCO/ACO; minutes of all meetings; copies of all invoices submitted and paid;

copies of Contractor data submittals; records of all inspections performed and the results; and all other documentation of actions taken by QAR.

8. Submits all requests for corrective action to the PCO/ACO.

9. Inspects and accepts Contractor services at the completion of each contract payment period, usually monthly. The QAR will certify services actually received, unless the PCO/ACO retains the authority for acceptance.

10. Assists with contract/order closeout.

11. Works with the Contractor and the PCO/ACO to resolve issues.

12. Never direct a Contractor’s work or the re-performance of work, assist the Contractor in any task, advise the Contractor on how to accomplish any task, change the contract, or interpret the contract, but rather observe and report on Contractor compliance with contracted requirements.

13. Draft a CPAR evaluation for contractor performance when designated as the Contractor Performance Assessment Reporting System (CPARS) Assessing Official Representative (AOR) for a contract or task order.

14. Participates as a member of the MFT.

3.3. Chief Contracting Officer Representative (COR) Responsibilities: (A Chief COR may be referred to as a Project Manager. If a Chief COR is assigned, they must also comply with the COR responsibilities identified in DoDI 5000.72, DFARS PGI 201.602 and

AFFARS MP 5301.602-2(d). If a COR’s supervisor is assigned to perform the Chief COR responsibilities, the COR Supervisor would still be responsible for performing the COR Supervisor responsibilities shown under paragraph 3.6 below. If a Chief COR is not assigned, the responsibilities shown below will be performed by the COR in addition to the COR responsibilities identified in paragraph 3.2 above).

3.4 Quality Assurance Program Coordinator (QAPC) Responsibilities:

1. Supports the MFT in the development of contract requirements specifically to ensure that requirements are clearly stated and enforceable.

2. Offers advice on development for the Service Summary and Surveillance Plan.

3. Participates as a member of the MFT.

3.5 Program Manager (PM)/Functional Service Manager (FSM) Responsibilities:

1. Execute management and oversight for the delivery of contractually acquired services.

2. Specifically, identify those services within a requirement that are mission essential IAW DFARS 252.237-7023. (i.e. FSM, which is the same as FC/FD, only responsibility)

3. Keep up-to-date on mission changes that may drive the need for a contract modification.

Coordinate with and seek advice from the CO on a possible need for a modification based on changes within the functional mission that could affect the performance requirements of the contract.

4. Is responsible for determining, with input from the MFT, if use of the customer complaint method of surveillance is appropriate IAW chapter 6 of AFI 63-138.

5. No less than quarterly, review Contractor performance documentation

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7. Ensure a Contractor Performance Assessment Report (CPAR) is accomplished no less than annually if the program is an ACAT program where services are embedded, the PM is responsible for accomplishing the CPAR.

8. Ensure assessments are consistent with the monthly surveillance reports.

9. Establish a tracking procedures to ensure MFTs are established and led by a PM or FSM as required in DoDI 5000.74.

10. Establish, lead and maintain MFT through the course of the acquisition (pre and post award).

11. Establish a governance to ensure a CPARS Assessing Official (AO) and Assessing Official Representative (AOR) is identified. During the assessment process, provide a perception of the Contractor's overall performance. In some instances this may require the PM AND/OR FSM to be either the AO or AOR.

12. Prepare slides and brief programs greater than $100M at the Annual Executive Review

(AER).

3.7 Defense Contract Management Agency (DCMA)/ACO-Specific Responsibilities:

1. Performs contract administration as defined in Federal Acquisition Regulation (FAR) Part 42 and DCMA Guidebook as needed and as authorized by the PCO.

2. Performs inspections and acceptance on all Contract Line Items (CLINs) that are inspection/acceptance at origin IAW the FAR clause and the DCMA Guidebook.

3. Initiates and monitors corrective actions given to the Contractor during the performance of the contract.

4. Keeps PCO informed of the corrective actions that pertain to the contract.

5. Notifies, when necessary, the PCO of any potential delays and any Contractor performance that poses risks to the completion and quality of the contract.

6. Participates as member of the MFT.

4. Performance Assessment.

The required performance objectives can be found in the Service Summary in the PWS. The Contractor service requirements are summarized into performance objectives that relate directly to the mission essential items. The performance threshold describes the minimum acceptable levels of service for each requirement. The Contractor shall be aware that the absence of any contract requirement from the service summary does not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

Method of Surveillance:

PERFORMANCE

OBJECTIVE

PWS

PARA

PERFORMANCE

THRESHOLD

SS-1. Quality of Service:

1.3, Contractor receives less than five (5) valid customer complaints per year.

SS-2. Delivery Performance:

1.4.1 The contractor shall meet the delivery schedule

SS-3. QMS Metrics:

1.3.4 The Contractor’s accepted QMS plan effectively controls quality, meets the PWS quality requirements and doesn’t deviate from the Contractor’s accepted

QMS.

4.1. Procedures.

The government QAR will periodically perform inspections to ensure Contractor compliance with the appropriate paragraphs of the PWS and will record the results of inspections, noting the date and time. If inspection indicates a performance threshold is not met, the QAR will notify the Contractor and the contracting officer of the deficiency for correction. The Contractor shall be given a reasonable time after notification to correct the unacceptable performance if such correction is possible. The length of time allowed to correct the problem will depend upon the requirement and the deficiency, and the Contractor will notified by the PCO of the time allowed for correction when the deficiency is reported to the Contractor. The QAR will not consider the services complete until all deficiencies have been corrected. Deficiencies not corrected or estimated get well dates that are not acceptable to the QAR will be forwarded to the PCO for action.

Performance of the contracted services will occur on site at a government facility (please specify location) and/or the Contractor’s facility and/or other location (Paradigm Manchester INC.).

The QAR will certify services actually received under this contract in accordance with its terms and conditions, unless the PCO/ACO retains authority for acceptance. Format is at the discretion of the QAR.

Upon notification from the Contractor that the defect has been corrected, the QAR will re-inspect the area/task associated with the customer complaint or Correction Action Report that was issued by the Government. The QAR will verify the root cause and corrective/preventative actions submitted by the Contractor are effective and prevent reoccurrence.

4.1.1. Corrective Action Report (CAR) If the QAR identifies a service summary performance objective that does not conform to the applicable performance threshold, the QAR may draft a CAR for addressing areas of contractual non-conformity. The QAR identifies if the non-conformity is a minor, major, or critical non-conformity. The CO makes the determination on whether to issue the CAR to the Contractor. Contractor responses to CARs require identification of root cause, corrective action, follow-up actions, and get-well date. Note: all PWS requirements are subject to surveillance; therefore, CARs are not limited to service summary performance objectives and may apply to non service summary items in instances threatening mission accomplishment. Technical/Functional support experts (i.e.

PM, MAJCOM/DRU or base level subject matter expert) may be used to validate the technical/contractual/legal merits of the non-conformity and the adequacy of the contractor’s get-well plan. Once a contractor fails to meet a service summary standard, the QAR does not need to wait until the end of the performance period to draft a CAR. A computer-generated CAR may be used, provided the information on the CAR remains the same. See attached CAR and instructions for filling out contained at the end of this document.

4.1.2. Definitions of Major Findings & Minor Findings.

Major Findings. Major findings are contract non-conformances which are considered critical or major. IAW FAR 46.101, aa mmaajjoorr nnoonn--ccoonnffoorrmmaannccee means a non-conformance, other than critical, that is likely to result in failure or reduce the usability of the services for their intended purpose. AA ccrriittiiccaall nnoonn ccoonnffoorrmmaannccee means a non-conformance that is likely to result in a hazardous or unsafe condition for individuals using, maintaining, or depending upon the services; or is likely to prevent performance of a vital agency mission. If at any time QAR identifies a condition as having a significant adverse effect on the quality of the activity, such as those stated below, the QAR shall document their findings and notify Contracting Officer immediately in writing (email is acceptable).

A. Contractor failure to meet a Service Summary Performance Threshold or other PWS or QMS derived standard.

B. Failure to provide adequate corrective action to preclude reoccurrence regardless of whether the finding is Government or Contractor identified.

C. Failure to provide corrective action to deficiencies identified by the Contractor within a prescribed get-well date.

D. Any failure to adhere to security and/or safety regulations that results in a security or safety incident.

Minor Finding. IAW FAR 46.101, aa mmiinnoorr nnoonn ccoonnffoorrmmaannccee means a non-conformance that is not likely to materially reduce the usability of the services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the services. When the QAR identifies a minor finding, the QAR shall document the findings, but is not required to notify the Contracting Officer. However, if the same minor finding is repeatedly identified, it may be an indication that a major finding is occurring, or has occurred, because the Contractor has not taken proper steps to prevent recurrence. In this case, the QAR shall notify the Contracting Officer in writing (email is acceptable).

4.2. Methods of Surveillance. 1) Customer Complaint/Observation; 2) 100% Inspection; or 3) Periodic Inspection of process or output. See attached copy of performance assessment report and instructions for filling it out at the end of this document.

4.2.1. Customer Complaint/Observation.

The requiring organization will furnish written instructions and/or customer training to each organization receiving the Contractor's services. Customer training covers those services relevant to the customer, contract performance thresholds for those services and actions customers may expect from the QAR and/or CO for nonconforming services. If the PM and/or FSM, with input from the MFT determines the use of the customer complaint method of surveillance is appropriate, use the SAF/AQCP Customer Complaint Record template or a locally devised form to record the complaint. Ensure the validation process includes a reasonable attempt to contact the complainant and verify the service received was substandard. TThhee QQAARR mmuusstt bbee ccaauuttiioouuss wwhheenn uussiinngg tthhee ccuussttoommeerr ccoommppllaaiinntt mmeetthhoodd ooff ssuurrvveeiillllaannccee aass hhee//sshhee ccoouulldd iinnaaddvveerrtteennttllyy bbee ddeelleeggaattiinngg ccoonnttrraacctt ssuurrvveeiillllaannccee rreessppoonnssiibbiilliittiieess ttoo tthhee ccuussttoommeerr.. While customer feedback/complaint can be an important aspect of an effective surveillance program, it should not be the sole surveillance method used to monitor compliance with contract terms and conditions. Any customer observing unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the QAR. The QAR must evaluate the complaints on a case-by-case basis. If any Government action or lack of action caused unacceptable performance, the complaint is not valid. The QAR will document the invalid complaint and keep for their records. If the complaint is not a result of any Government action, the procedures in paragraph 4.1 will be followed. See attached customer complaint form at the end of this document.

4.2.2. 100% Inspection. This surveillance method is preferred for contractor services that do not occur frequently, are critical, and/or have stringent performance requirements. When using this surveillance method, QAR inspect and evaluate the contractor’s performance every time they accomplish the service.

4.2.3. Periodic Inspection. This type of surveillance is consists of QAR surveillance of services selected on other than 100% inspection, customer complaint or review of audits method of surveillance. QAR using periodic surveillance should ensure all PWS services, service summary and non service summary items, are sufficiently sampled to validate contractor conformity.

Monthly/Quarterly scheduling of QAR periodic surveillance requires CORs to plan a specific number of surveillances for each service during a scheduled surveillance period rather than scheduling a specific date and time of surveillance. Periodic surveillance can be accomplished concurrently while the contractor is performing a service or after a service is completed. When higher level quality inspection applies, it is critical to assess key contractor processes rather than just completed services. When scheduling periodic surveillance QAR should ensure a sufficient number of “in-process” periodic inspections are scheduled during each surveillance period where QAR are observing services as they are performed. For contracts containing standard inspection requirements as identified in FAR 46.202-3, surveillance of “completed” services is preferable IAW Performance Based Service Acquisition (PBSA) principles.

4.2.4. Review of Audits.

4.3. Standard. The first corrective action required of an individual service not meeting contract requirements is the re-accomplishment of the service at no charge to the government. QAR documentation of the services not meeting contract requirements denotes the contractor has to re-perform the service. However, upon advice of the technical/functional activity and the nature of the service, the CO may pursue other options. Recurring discrepancies during the reporting period which bring the performance threshold below the acceptable level will be recorded and reported to the PCO for appropriate action. Additionally, if the same discrepancy (ies) occurs repeatedly throughout different reporting periods, this will reflect upon the Contractor's performance. The QAR will annotate the unacceptable performance and notify the PCO in order to address the problem areas with the Contractor. In those instances where re-performance is not possible, the government can require the contractor to take necessary actions to ensure future performance of a service meets contract requirements. In such instances, the CO should require the contractor to develop a plan that ensures future performance of that service meets contractual requirements. In addition, the CO may seek consideration for any services not provided or that do not otherwise meet contractual requirements. Typically, re-performance applies to a single performed service but can apply for a series of services covered under a service summary performance objective over a monthly or quarterly performance period.

4.4. Surveillance of Non-Service Summary Items.

The Government reserves the right to inspect and test services required by the contract, to the extent practicable, at all times and places, during the term of the contract IAW the contract inspection clause.

4.5. Remedies for Non-Conformance. The types of corrective actions available to the government for contractor services not meeting contract requirements are prescribed in FAR

52.246. Examples available to the government range from re-performance of a service, requiring the contractor to develop plans to ensure future contractual conformity, and financial withholding. This above list is not intended to be all inclusive. In the most egregious instances of contractual non-conformity, COs may pursue cure notices and show cause notices. Note, A contractor not meeting a service summary performance threshold during the prescribed performance period is considered a contractual non-conformity; however, failure of a single surveillance, in most instances, is not considered a contractual non-conformity but rather a failure to meet contract performance requirements (i.e. standards/performance thresholds etc.). If inspections indicate unacceptable performance, the QAR will notify the Contractor of the deficiencies for correction. The Contractor shall be given an appropriate time frame (depending on the discrepancy identified) after notification to correct the unacceptable performance. If deficiencies are not corrected within the required time frame, the QAR should notify the PCO for action. If the Contractor disagrees with the noted discrepancy and an agreement cannot be reached, the PCO shall be notified for a final decision.

4.6 Positive and Negative Incentives. IAW the results of the QAR surveillance documentation, areas warranting a change in assessment method, frequency, or performance threshold will be changed in either a positive or negative manner throughout the life of the contract, if warranted.

4.7 Combating Trafficking in Persons. IAW DFARS PGI 222.17, the COR shall pursue, as appropriate, the following methods of monitoring the Contractor’s performance regarding trafficking in persons such that non-compliances with FAR clause 52.222-50 are brought to the immediate attention of the Contracting Officer:

a. Keep the lines of communication open with the Contractor. At the Post-Award conference, remind the Contractor of his contractual responsibilities to notify the government if the Contractor receives notification of any alleged violations to this policy or if actions have been taken against the Contractor employees, subcontractor’s or subcontractor employees pursuant to the clause.

b. When appropriate, encourage Contractor to complete Human Trafficking Awareness Training.

c. Encourage the Contractor to take steps to investigate and eliminate slavery and human trafficking in their supply chains and to publish information for consumer awareness.

d. Periodically access the Department of State’s Trafficking in Person (TIP) website for updates and to view the latest reports. http://www.state.gov/g/tip

5. Performance Management.

5.1. Market Research. Market research will be used as a tool throughout the life of the contract to remain current with the most efficient and effective assessment methods and techniques of the commercial marketplace in performance of the contract, especially with regard to the contractor

QMS.

5.2. MFT Meetings. The MFT will manage the contract for the life of the contract. This team is a partnership between the government and the Contractor to ensure the best possible service is provided for the life of the contract.

5.2.1. Assess and manage contractor performance data to include submitting CPAR reports.

5.2.2. The goal of the MFT is to give all members a vested interest in maintaining the highest quality service to our customers and the ability to propose/initiate improvements. The success of the contract is a combined effort of all MFT members.

5.3. Disputes. Attempts will be made to resolve all disputes arising under this plan using the Alternate Dispute Resolution (ADR) as outlined in FAR 33.214. The objective is mutually http://www.state.gov/g/tip agreeable resolutions that are relatively inexpensive and expeditious. If no resolution can be made under ADR, the PCO shall be notified for a final decision.

5.4 Contractor Performance Review. The MFT will assess and manage performance data, to include CPAR reports. IAW AFI 63-138, this could include the MFT providing regular performance reports to the Program Manager (PM) and/or Functional Service Manager (i.e. this is the same as the Functional Commander/Functional Director) to ensure that performance is compatible with contract objectives. This information provides the PM and/or FSM with valuable feedback on how well a contractor is performing when it comes time to prepare a CPARS assessment, if applicable.

6. Revisions to this Surveillance Plan. Revisions are the joint responsibility of the ACO, PCO and QAR. This document can be changed at any time following coordination with the MFT.

REVISION QASP CHANGE ACTIVITY DATE

Original Surveillance Plan for F100-PW-220/229 Augmentor

Divergent Nozzle Segment Seal Assembly

01 OCT 18

Examples of Metrics.docx corrective_action_rep ort.pdf customer_complaint_ record.pdf performance_assess ment_report.pdf