Appendix-A-PWS.pdf

PERFORMANCE WORK STATEMENT

(PWS)

OC-ALC/GKS

TECHNICAL ORDER SUPPORT

Appendix A

PREPARATION DATE: 31 August 2010

REVISION NUMBER: 1 DATE: 10 September 2010

PREPARING ORGANIZATION: OC-ALC/GKS TINKER AFB OK 73145-3018

TABLE of CONTENTS

SECTION I - DESCRIPTION of SERVICES

1.1 Scope…………………………………………………………………… 1

1.2 General Requirements………………………………………………… 2

1.2.1 Requirements………………………………………………………. 2

1.2.2 Storage and Maintenance Facility……………………………….. 2

1.2.3 Technically Correct Material……………………………………… 2

1.2.4 Technical Order Preparation……………………………………… 2

1.2.5 Technical Order Requirements…………………………………… 3

1.2.6 Technical Order Support TO Conferences………………………. 4

1.2.7 Contract Order Package………………………………………….. 4

1.3 Specific Requirements……………………………………………….. 5

1.3 .1 Products……………………………………………………………. 5

1.3.2 Discrepancies……………………………………………………… 5

1.3.3 Technical Order Upgrades……………………………………….. 5

1.3.4 Referencing………………………………………………………… 6

1.3.5 Effective Pages……………………………………………………. 6

1.3.6 Supplements………………………………………………………. 6

1.3.7 Title Pages…………………………………………………………. 7

1.3.8 Updates…………………………………………………………….. 7

1.3.9 AFMC Form 873…………………………………………………… 7

1.3.10 TCTO Conflicts…………………………………………………….. 7

1.3.11 Preparation…………………………………………………………. 7

1.3.12 Table of Contents………………………………………………….. 7

1.3.13 Distribution Statement…………………………………………….. 7

1.4 Prepublication Copies…………………………………………………. 7

1.4.1 Preparation and Delivery………………………………………… 7

1.4.2 Freeze Date………………………………………………………… 8

1.5 TO History Package Form Sets……………………………………… 8

1.6 Print Package Delivery……………………………………………. 8

1.6.1 History File Availability…………………………………………….. 8

1.6.2 Assembly Sheet Retention………………………………………… 8

1.7 Government Reproducible Upgrades………………………………… 8

1.8 Reprints………………………………………………………………….. 9

1.9 Digitized Data for JCALS and ETIMS Support…………………….. . 9

1.9.1 Compatibility………………………………………………………… 10

1.9.2 TMSS Compliance…………………………………………………. 10

1.9.3 Digitized TOs………………………………………………………… 10

1.9.4 DTP Formats………………………………………………………… 10

1.9.5 Text and Graphics…………………………………………………. 11

1.9.6 Digitized Data………………………………………………………. 11

1.9.7 File Listing………………………………………………………….. 11

1.9.8 Full Page……………………………………………………………. 11

1.10 Tagged Data…………………………………………………………… 11

ii

1.10.1 Tagged Data for ATOS, JCALS, and ETIMS…………………… 11

1.10.2 Tagged Data for Non-ATOS Support……………………………. 11

1.11 Government Furnished Source Data (Text)………………………… 12

1.12 Contractor Furnished Source Data……………………………….…. 12

1.13 Text on Illustration Page……………………………………………….. 12

1.14 Technical Data Page Development…………………………………. 12

1.15 Delivery/Pickup Schedule……………………………………………… 12

1.15.1 Emergency Priority…………………………………………………. 12

1.15.2 Urgent Priority……………………………………………………….. 12

1.15.3 Expedite Priority…………………………………………………….. 12

1.15.4 Routine Priority…………………………………………………….. 13

1.15.5 Stored Data…………………………………………………………. 13

1.16 Delivery Dates………………………………………………………….. 13

1.17 Preparation for Delivery………………………………………………… 13

1.18 Computer Inventories…………………………………………………… 14

1.19 Stock, Store, and Issue TOs……………………………………………. 14

1.20 Contractor Responsibilities……………………………………………. 14

1.20.1 Contractor Personnel……………………………………………….. 14

120.2 Contractor Employee General Requirements……………………. 14

1.20.3 Contract Manager…………………………………………………… 15

1.20.5 Entry Procedures……………………………………………………. 15

1.20.6 Hours of Operation………………………………………………….. 16

1.20.7 Travel…………………………………………………………………. 16

1.21 Security Requirements…………………………………………………. 16

1.22 Technical Order Office and Library…………………………………… 16

1.22.1 TO Distribution Office Account……………………………………. 16

1.22.2 Technical Order Library…………………………………………….. 16

1.23 Database Program……………………………………………………… 17

1.23.1 Maintenance of Files……………………………………………….. 17

1.24 Quality…………………………………………………………………… 17

1.24.1 Quality Requirements………………………………………………. 17

1.24.2 Inspection……………………………………………………………. 17

1.25 Thirty-Day Transition Period…………………………………………… 17

1.25.1 Phase-in Period Requirements……………………………………. 18

1.25.2 Phase-out Period Requirements…………………………………… 18

1.26 Essential Services………………………………………………………. 18

SECTION II – SERVICE SUMMARY

2.1 Performance Objectives……………………………………………….. 19

2.1.1 Performance Thresholds…………………………………………… 19

2.1.2 Surveillance Methods………………………………………………. 19

2.2 Performance Evaluation Requirements………………………………. 19

2.2.1 Evaluation of Performance…………………………………………. 19

2.2.2 Performance Evaluation Meetings………………………………… 19

2.2.3 Government Quality Assurance Surveillance……………………. 20

iii

SECTION III – GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES

3.1 Protection and Safe Guard of Government Property……………….. 21

3.2 Phase-In Joint Property Inventory…………………………………….. 21

3.3 Government Furnished Property………………………………………. 21

3.4 Phase-Out Joint Inventory……………………………………………… 22

3.5 Annual Inventory………………………………………………………… 22

3.6 Loss, Damage, or Destruction (LDD)…………………………………. 22

Appendix A Acronyms Appendix B Definitions Appendix C Applicable Documents Appendix D Attachments

OC-ALC/GKS Aircraft TO Support PWS

SECTION I –DESCRIPTION OF SERVICES.

1.1 SCOPE.

The Contractor shall provide support for the Contract Logistic Support (CLS) Sustainment Division (OC-ALC/GKS) Technical Orders (TOs). The support provided includes:

a. OC-ALC/GKS technical order updates

b. Creation of technical data

c. Digitization of existing technical data

d. Storage and maintenance of digital data and other files generated under this

Performance Work Statement (PWS).

e. Stock, store and issue TOs. The contractor shall receive, stock, package, and distribute technical orders.

f. The contractor shall provide off-site hosting services for KC-10 Technical Orders (TOs) including Time Compliance Technical Orders (TCTOs) and supplements. These TO files may be downloaded as required. Electronic delivery shall be concurrent with hard copy distribution. The contractor shall establish a secure, encrypted, password protected web site to host these TO files IAW AFI 33-129. Firewalls shall be in place to prevent unauthorized access.

g. The Contractor shall prepare: Technical Order (TO) updates, TCTOs, flight manual supplements, maintenance manual supplements, Identifying Technical Publications Sheet (ITPS), digitization, and storage. This effort includes following 19 requirements.

1) Text Change

2) Text Change to Illustration

3) Technical Page Development from Source Data

4) Revised Illustration

5) New Illustration

6) Pre-Publication Review Copy

7) Printing Package from Form Sets

8) History Package Development

9) Reprints

10) Digitized Data Delivery of Change/Revision Page

11) Maintenance and Storage of Technical Manuals history folders

12) Update Tech Manual Indexed Portable Doc File (IPDF)

13) Enhance Poor Quality IPDF File

14) Convert Paper Tech Manuals to IPDF Files

15) Convert Technical Orders in Digital Form to IPDF

16) Convert Paper Document to Digital Editable File

17) Convert Paper Documents to Technical Manual Specification Standard

(TMSS) Standard General Mark-up Language (SGML) – 6a or higher

18) Digital Data Conversion to TMSS SGML – 6a or higher

19) Stock, Store and Issue TOs

h. The Contractor shall furnish all labor, equipment, and other services necessary to deliver the required products. The Contractor shall furnish transportation needed to pick-up products during normal duty hours, 0800-1600 hours, Monday through Friday, at Building 3001 on Tinker Air Force Base (TAFB).

1.2 GENERAL REQUIREMENTS.

NOTE: Procurement Contracting Officer (PCO) Authority. The PCO is the only person authorized to approve changes in any of the requirements under this PWS and any provisions contained elsewhere in this contract. In the event the Contractor implements any such change at the direction of any person other than the PCO, the change will have been made without authority.

1.2.1 REQUIREMENTS.

The Contractor shall prepare TO pages to be computer generated, computer maintained and computer tracked. All newly prepared TO copies shall be Computer Generated Laser Copies/Duplicate Laser Copies or on Compact Disk-Read Only Memory (CD-ROM) as directed in the Contract Order Package (see para 1.2.7).

1.2.2 STORAGE AND MAINTENANCE FACILITY.

The Contractor shall maintain and store tapes or disks generated as a result of the preparation of Technical Orders in traceable locations at Contractor facilities. The Contractor shall provide a tape and disk storage facility in a moisture proof and temperature controlled environment with dust and humidity control to avoid any damages to digital data, reproducible copies, positives and negatives. The Contractor shall provide Computer Generated Laser Copies, Duplicate Laser Copies, tape or disk copy of a Change, Revision, Supplement or TCTO located on stored tapes/disks when requested by the responsible TO Manager. The Contractor shall deliver the tape or disk in a format compatible with Government equipment, see paragraph 1.9 through 1.9.8.

The Contractor shall retain tapes containing digitized and tagged TO data in the Contractor's Storage and Maintenance Facility until requested by the responsible TO Manager.

1.2.3 TECHNICALLY CORRECT MATERIAL.

The Government is responsible for furnishing technically correct material; however, the Contractor shall correct any observable errors. The Contractor shall contact the responsible TO Manager within ten (10) working days after receipt of the Contract Order Package to obtain necessary correction or clarification of data or return the Contract Order Package to the responsible TO Manager for clarification or correction. The Contractor shall obtain necessary clarification on any task content matter before work is started. Accordingly, the Contractor shall be responsible for content and format accuracy and the completeness of all work performed.

1.2.4 TECHNICAL ORDER PREPARATION.

The Contractor shall prepare data in the same style and format as existing TOs unless exceptions are noted in the Contractor Order Package. When complete revisions are required, the Contractor shall be required to rewrite, rearrange or reformat a revision to conform to all requirements In Accordance With (IAW) MIL-STD 38784 and MIL-DTL- 7700 or provide the revision in existing style and format. The Contractor shall convert fold-out and fold-up pages to fold-out pages only. The Contractor shall:

a. Consider 8-l/2 X 11, 4 X 4, 5 X 8 pages as "basic page sizes," may involve foldout pages.

b. Count fold-out pages in equivalents of the basic page size. For example, if an 8-l/2 X 11 has a foldout page with a printed size of 25.5 X 11, then the page count for contract purposes would be three (3) pages. In the 4 X 8 basic sizes, if there were one foldout to the printed size of 8 X 8, the page count for contract purposes would be two (2) pages.

c. Consider reprints as an exception to the basic page size. In the case of reprints, all fold-ups count as one page regardless of size. For example, 3 foldouts plus 3 fold-ups equal 6 total pages regardless of size.

d. Consider scroll type checklists as one equivalent page for each eleven (11) inches of length. The number of equivalent pages is computed by dividing the total square inch area of the basic page size to obtain page equivalents, with each fraction of a page counting as an additional page.

e. Consider color overlays as one (1) page. It is understood that the price per page of a change page includes the back-up positive/Direct Image Reproducibles (DIRs) as defined in MIL-HDBK-38790 required to make the page complete and will be annotated on the Reproduction Assembly Sheet.

1.2.5 TECHNICAL ORDER REQUIREMENTS.

The Contractor shall:

a. Provide 24-hour turn-around on corrections to assigned work.

b. Provide five (5) days or less quick turn-around on flight manual supplements.

c. Provide twenty-five (25) days or less quick turn-around on urgent changes.

d. Provide one (1) workday response for return of history folders upon request from the Government. If the history folder is not available, the Government shall be contacted with that information within one (1) day.

e. Maintain a current inventory of all history packages, digitized data, reproducible copies, Computer Generated Laser Copies, Duplicate Laser Copy, positives and negatives at all times. This inventory is constantly changing due to new data entering the inventory and old data being rescinded and deleted.

f. Maintain all digital data, reproducible data, Computer Generated Laser Copy, Duplicate Laser Copy and negatives in a current status, merged and purged, upon completion of authorized changes or revisions.

g. Provide pick up and delivery twice a day during duty hours for source data, reproducible materials, and history folders. The Contractor shall pick-up and deliver immediately to the responsible TO manager if the Government determines an emergency exists.

h. Maintain a library of applicable TOs IAW Technical Order 00-5-1, Chapter 5.

The Contractor shall maintain the library in a current up-to-date status. The

Contractor shall have access to the on-line Air Force Technical Order Catalog.

i. Store digital data, reproducible copies, positives, and negatives at the Storage and Maintenance Facility received from the Government. The Contractor shall also store Computer Generated Laser Copy and Duplicate Laser Copy in the Storage and Maintenance Facility and update the list daily on a computerized locator file.

j. Incorporate all data sent to the Contractor into the applicable TOs based on the Government Furnished Material (GFM) provided with the Contract Order Package.

k. Attend local conferences to support technical aspects of changing, updating, reviewing and developing data for TOs when requested by the responsible TO Manager.

l. Provide customer service in a professional and courteous manner

1.2.6 TECHNICAL ORDER SUPPORT CONFERENCES.

The Contractor shall attend conferences to support all technical aspects of changing, updating, reviewing and developing data for applicable TOs. The Contractor shall take technical notes and convert these into actual changed or new pages as directed by the Contract Order Package. The Contractor shall be notified by the TO Manager of the location, Tinker AFB or within a 25 mile radius thereof, duration and date required to attend, points of contact and a listing of the technical orders to be reviewed. The Contractor shall attend technical conferences requiring extended travel and of an unknown duration. In the event that the conference is not within the 25-mile radius, the PCO shall notify the Contractor of the location, duration, date required to attend, and a listing of TOs to be reviewed at least thirty (30) days prior to the conference.

(Attachment 3)

The Contractor shall:

a. Provide a conference room to support a minimum of ten (10) people to be available from 0800 to 1600 hours.

b. Attend local prepublication conferences within 25-mile radius of the Contractor’s facility for the development of new TOs when requested by the responsible TO Manager

c. Attend conferences to provide support on all technical aspects of changing, updating, reviewing, and developing data for applicable TOs

d. Provide conference minutes for the record, and distribute minutes NLT ten days after conference or meeting. (Attachment 3)

e. Attend TO Conferences outside of the 25-mile radius as directed by the PCO.

Costs associated for this effort will be paid as over and above effort

1.2.7 CONTRACT ORDER PACKAGE.

The Contractor shall perform all work specified by the Contract Order Package. The Contract Order Package consists of:

a. Transmittal letter signed by TO Manager or signed by both TO Manager and PCO when expended funds reached 75% of obligated funds. Letter will specify each Contract Line Item Number (CLIN) to be used in accomplishing the task

b. Task quantity for each CLIN

c. Due date of prepublication

d. Date due to the Document Automation and Production Service (DAPS)

e. Responsible TO Manager’s name

f. Responsible TO Manager’s telephone number

g. Print batch number

h. Source data package

i. Publication Change Requests (PCR)/Air Force Materiel Command AFTO Form

j. Draft manuscript or marked-up copy, including Formal or Interim Technical Order Supplements for incorporation

k. AFMC Form 873, Time Compliance Technical Order Requirements

The Contractor shall inform the responsible TO Manager before starting work on the Contract Order Package, if the Contractor disagrees with the information contained in the Contract Order Package. Contractor is required to notify TO Manager and PCO when 75% of obligated funding has been expended. When expended funded had reached 75%, Transmittal letter has to be signed by both TO Manager and PCO for expenditure of remaining 25% of obligated funds. The Contractor shall bill the CLIN and quantity on daily delivery sheets. The responsible TO Manager will monitor and approve daily billings through the Web based database. The responsible TO Manager will monitor daily Status and Schedules updates through the Web based database.

1.3 SPECIFIC REQUIREMENTS.

1.3.1 PRODUCTS.

The Contractor shall prepare products from the provided data packages, upon receipt of the Contract Order Package.

1.3.2 DISCREPANCIES.

The Contractor shall notify the responsible TO Manager for resolution if a discrepancy exists between the applicable TO history file and the Contract Order Package.

1.3.3 TECHNICAL ORDER UPGRADES.

1.3.3.1 The Contractor shall upgrade the entire page with respect to legibility, appearance, readability, references, cross-references, and other mistakes when inputs furnished by the responsible TO Manager changes only a word or a sentence on the page.

1.3.3.2 The Contractor shall produce finished artwork from sketches, photographs, or engineering documents. The Contractor shall prepare line art unless otherwise coordinated with the responsible TO Manager and the PCO.

1.3.3.3 The Contractor shall research, develop, compile, edit, and incorporate data in applicable TOs as directed.

1.3.3.4 The Contractor shall compose, layout, and proofread all updates to the applicable TOs.

1.3.3.5 The Contractor shall reword or rephrase text for technical content and clarity after coordination with the responsible TO Manager.

1.3.3.6 The Contractor shall accomplish all editing against the latest issue of the applicable TO. The Contractor shall work from the master reproducible copy, Computer Generated Laser Copy, or digitized copy to ensure the latest issue is used. The Contractor shall be responsible for obtaining clarifying information from the responsible TO Manager.

1.3.3.7 The Contractor shall match font style and size for changes, updates, and revisions to match the original for Desktop Publishing Program (DTP)-based tasks. The Contractor shall use a type size within one point differential. The Contractor shall ensure the type on the finished Computer Generated Laser Copy/Direct Laser Copy is a minimum of eight (8) point font size. Exception: The Contractor shall retain the existing type size for wiring diagrams provided it is clearly legible.

1.3.3.8 The contractor shall incorporate wiring and component source data into the affected 1C-10(K)A-2-110 series TOs and associated OC-ALC/GKS Wires database.

Wiring diagram changes shall update existing Autodesk® AutoCAD 2002 electronic data files and shall maintain current style and format. Information associated with each new and changed wire (e.g. wire identifier, from/to connector data) shall be imbedded into each affected wiring diagram file as extractable extended data (xdata). Information associated with each new and changed component (e.g. reference designator, connector mates-with data) shall also be imbedded into each affected wiring diagram file as xdata. Changes to textual pages shall update existing electronic data files and shall maintain current style and format. Aircraft effectivities and indexes shall be updated. Changes to equipment part numbers and associated information shall be updated. The updated AutoCAD and Word files shall be converted to Adobe® Acrobat Portable Document Format (PDF) files. The resulting PDF files shall be assembled and indexed as complete TOs matching current style and format. Wire and component xdata, part number, and aircraft effectivity changes shall be incorporated into the existing 727 ACSG Wires database.

The contractor shall deliver the updated technical documentation on compact disk (CD) as follows:

Updated TO 1C-10(K)A-2-110 Series AutoCAD files (.dwg) Updated TO 1C-10(K)A-2-110 Series Word files (.doc) Updated TO 1C-10(K)A-2-110 Series Acrobat files (.pdf) Updated OC-ALC/GKS Wires database file (KC10Wires.mdb)

1.3.4 REFERENCING.

The Contractor shall check all page, paragraph and sub-paragraph references on complete Revisions or any type of referencing between various portions of the applicable TO for correct references.

1.3.5 EFFECTIVE PAGES.

The Contractor shall verify the accuracy of the List of Effective Pages on complete revisions. The Contractor shall include all verified pages in the applicable TO and not just those being changed.

1.3.6 SUPPLEMENTS.

The Contractor shall incorporate outstanding supplements when coordinated by the responsible TO Manager as before and after data. The Contractor shall not incorporate flight manual supplements unless specifically requested by the responsible Flight Manual Manager. This requirement includes but is not limited to safety and operational supplements, after page posting changes, and routine updates. Routine updates are to be posted within five(5) workdays from date of receipt.

1.3.7 TITLE PAGES.

The Contractor shall ensure that the title page contains an accurate supersede notice

IAW MIL-STD-38784.

1.3.8 UPDATES.

The Contractor shall ensure that all applicable portions of the applicable TO are updated, including volume TOs. Example: Illustrated Parts Breakdown (IPB), when a figure or illustration is changed, the Numerical Index and Reference Designation Index are also changed.

1.3.9 AFMC FORM 873.

The Contractor shall ensure TCTOs do not conflict with any information provided on the FMC Form 873.

1.3.10 TCTO CONFLICTS.

The Contractor shall comply with the draft copy provided by the responsible TO Manager in the preparation of applicable TCTOs. If a question arises, the Contractor shall resolve the conflict by contacting the responsible TO Manager before performing and completing the work assigned.

1.3.11 PREPARATION.

The Contractor shall prepare TCTOs IAW MIL-PRF-38804 and TO 00-5-15, Chapter 2.

The Contractor shall not include the applicable TCTO number or page numbers on pages of attached service bulletin when preparing TCTO packages. Service bulletin pages shall be priced at reprint page cost.

1.3.12 TABLE OF CONTENTS.

The Contractor shall ensure the table of contents, list of tables, list of illustrations and appendices are updated on all work assignments.

1.3.13 DISTRIBUTION STATEMENT.

The Contractor shall include a Distribution Statement, Disclosure Statement, Warning, and Handling and Destruction Notice affixed to the title page of every applicable TO before preparation of a DIR.

1.4 PREPUBLICATION COPIES.

1.4.1 PREPARATION AND DELIVERY.

The Contractor shall access and post prepublication copies on the USAF web based CoP (Community of Practice) as required by the responsible TO Manager. The Contractor shall prepare and deliver black and white prepublication review copies in the quantity ordered, and/or in a digitized format, in a comparable product to a Computer Generated Laser Copy/DIR/CD ROM. The Contractor shall be responsible for all contractor errors. The Contractor shall provide prepublications to the responsible TO Manager by the due date contained in the Contract Order Package. The Contractor shall return AFTO Form 252, TCTO (Interim Message or draft) with prepublication. The

Contractor shall not finalize the Computer Generated Laser Copy/DIR/CD-ROM for printing until approval from the responsible TO Manager is received by telephone;

e-mail, or return of marked up-copy within five (5) workdays.

1.4.2 FREEZE DATE.

The Contractor shall accept no additions, deletions, or changes to be incorporated into the new change, revision, or rewrite at the time of prepublication preparation or at the time of the final preparation, if prepublication is not requested. The Contractor shall consider this the “freeze date” of the publication. The Contractor shall accept deviations from this freeze date if an urgent need (as determined by the Government) is identified to incorporate another PCR.

1.5 TO HISTORY PACKAGE FORM SETS.

The Contractor shall prepare a printing package to include assignment of change, supplement, or revision numbers when the requirement is a printing package to DAPS after completion of preparation order as stated on the Contract Order Package and/or AFTO Form 252. The Contractor shall:

a. Update history files for applicable TOs maintained at the Contractor Storage and Maintenance Facility.

NOTE: Otherwise, update of the history file will be completed by the responsible TO Manager upon delivery of the file copy package.

b. Collate the final Computer Generated Laser Copy/DIR.

c. Complete the Reproduction Assembly Sheet, DAPS-Oklahoma City 5604 form, and TO or CPIN Distribution and Record Request in the required number of copies; total quantity to be printed, backup stock required, and ID amount.

d. Assemble the print package in the following manner from bottom to top:

1) Computer Generated Laser Copy/DIR in sequential page order

(include blank pages as applicable).

2) Reproduction Assembly Sheet (original and two (2) Copies).

3) DAPS-Oklahoma City 5604 form (original and two (2) copies).

1.5.1 HISTORY PACKAGE FOR ETIMS SYSTEM TOs

The Contractor shall include the order number , AFTO Form 252 and the Contract Order Package in the history package identifying the use of certain specified CLINS to accomplish routine tasking and subsequent delivery of the completed package to the TO Manager for flight manuals and designated TOs in the ETIMS system. The Contractor shall also provide a CD with the following:

a. Digital reproducible copy of change in Portable Document Format (PDF)

b. Digital reproducible copy of consolidated TO basic through latest change in PDF.

c. One (1) copy of completed reproduction assembly sheet.

1.6 PRINT PACKAGE DELIVERY.

The Contractor shall deliver the print package to DAPS the same day as assembled.

The Contractor shall deliver the TO printing package to DAPS, Building 1, TAFB, concurrently with the history file package to the responsible TO Manager. The Contractor shall deliver the package to DAPS to ensure the "red date" (due date) is met.

The Contractor shall include the order number, AFTO Form 252 and the Contract Order Package in the history package identifying the use of certain specified CLINs to accomplish routine tasking and subsequent delivery of the completed package to DAPS. The Contractor shall assemble the history package in the following manner:

a. Final reproducible copy.

b. One (1) copy of each AFTO Form 252.

c. Edited prepublication copy.

d. One (1) copy of Reproduction Assembly Sheet.

e. Returned copy of TO or CPIN Distribution and Record Request.

f. Bottom copy of DAPS-Oklahoma City 5604 form.

1.6.1 HISTORY FILE AVAILABILITY.

The Contractor shall ensure an up-to-date history file is available to the responsible TO Manager.

1.6.2 ASSEMBLY SHEET RETENTION.

The Contractor shall maintain one copy of the assembly sheet with the Print Package in the history file.

1.7 GOVERNMENT REPRODUCIBLE UPGRADES.

The Contractor shall prepare Computer Generated Laser Copy if the TO has not been previously digitized. The Contractor shall create new Computer Generated Laser Copy/DIRs using printed copy as a source, even if extensive retyping of existing pages is required to meet these requirements. Where original art is not available, the following shall apply:

a. The Contractor shall convert half tones to line art drawings IAW MIL-STD-38784 when authorized by the Contract Order Package.

b. The Contractor shall use the printed schematic diagram copy; however, all of the requirements of MIL-STD-38784 for new art work apply. The Contractor shall redraw illegible line art as directed by the Contract Order Package. The Contractor shall designate the page as text or illustration, but not both even though the page contains text and illustration(s).

1.8 REPRINTS.

The Contractor shall provide reprint packages when notification of impending stock depletion is received. The Contractor shall ensure DIRs are merged to provide a complete product along with the assembly sheet for one reprint package. The Contractor shall deliver the reprint package to DAPS. The Contractor shall ensure the title page contains the statement: “The basic and all changes have been merged to make this a complete publication.”

1.9 DIGITIZIED DATA FOR JOINT COMPUTER AIDED ACQUISITION AND

LOGISTICS SUPPORT (JCALS) AND ENHANCED TECHNICAL INFORMATION AND

MANAGEMENT SYSTEM (ETIMS) SUPPORT.

The Contractor shall provide Digitized TO data for all applicable digital TO programs.

The Contractor shall provide TOs IAW the Technical Manual Specifications and Standards (TMSS) requirements. TMSS requirements are described, in detail at http://www.pdsm.wpafb.af.mil/tmss/index.html. The Contractor shall provide the results of First Article Testing (FAT), per TMSS requirements, to the responsible TO Manager.

The Contractor shall keep up to date on the digitizing procedures and changes to the digitizing software due to specification changes or to the implementation of new JCALS and ETIMS procedures. The Contractor shall maintain the digitized data until the responsible TO Manager requests delivery.

1.9.1 COMPATABILITY.

The Contractor shall ensure that all digitization and tagging is compatible for system transfer to applicable digital data repositories. The Contractor shall provide a listing of the computer system, operating system and software with version numbers that generated the data.

1.9.2 TMSS COMPLIANCE.

The Contractor shall ensure all data processed complies with TMSS digital data specifications.

1.9.2.1 The Contractor shall use appropriate Document Type Definitions (DTDs) IAW TMSS. The Contractor will not deviate from the DTDs unless directed to do so by the responsible TO Manager. The Contractor shall reflect the deviation using the TMSS doctype declaration.

1.9.2.2 The Contractor shall convert and restructure Air Force Technical Orders (AFTOs) into Standard General Mark-up Language (SGML) to bring contextual structure into compliance with TMSS requirements. The Contractor shall include renumbering of paragraphs and changes to paragraph hierarchy as part of this effort.

1.9.2.3 The Contractor shall incorporate all outstanding supplements preserving existing affectivities from TCTO data during TO conversion to TMSS standard SGML data.

1.9.3 DIGITIZED TOs.

The Contractor shall prepare digital TOs in graphics formats IAW TMSS standards when directed by the TO Manager.

1.9.3.1 Raster Graphics – Black and White (one bit) – Tagged Information File Format (TIFF) data.

1.9.3.2 Raster Graphics – Gray Scale or Color – TIFF or Joint Photographic Experts Group (JPEG). The Contractor shall minimize losses from JPEG compression.

1.9.3.3 Vector Graphics - Computer Graphics Metafiles (CGM) – The Contractor shall deliver TOs in CGM Level 4. The Contractor shall use either the WebCGM or Air Transport Association (ATA) profiles.

1.9.4 DTP (Desk Top Publishing) FORMATS.

http://www.ide.wpafb.af.mil/tmss/index1.html

For tasks that involve the use of DTP formats, the Contractor shall use data that is compliant with the TMSS software requirements. The Contractor shall convey unique requirements of DTP formats for any TOs to the responsible TO Manager to mitigate any possible risks.

NOTE: The Government will convey any data that requires specific formats as part of the task order requirements.

1.9.5 TEXT AND GRAPHICS.

The Contractor shall use the text and graphics requirements for DTP formats as defined by the TMSS software to accomplish the task in the DTP environment. As an example, PageMaker software does not accommodate CGM graphics so Encapsulated PostScript (EPS) format must be used. The Contractor shall satisfy the unique graphics format for each DTP software package used to meet the requirements of the individual platform TOs.

1.9.6 DIGITIZED DATA

The Contractor shall provide the digitized data accompanied by a digital copy of the technical order in a Portable Document Format (PDF).

1.9.7 FILE LISTING

The Contractor shall provide an exact listing of the files and file structured with each delivery.

1.9.8 FULL PAGE

The Contractor shall capture the full page containing data to be changed or built as a new technical order. The Contractor shall ensure that captured pages include supplements unless instructed otherwise by the Contract Order Package; except if the TO is a flight manual. The Contractor shall recall digitized data as requested by the responsible TO Manager.

1.10 TAGGED DATA.

1.10.1 TAGGED DATA FOR AUTOMATED TECHNICAL ORDER SYSTEM (ATOS),

JCALS, AND ETIMS.

The contractor shall provide tagged data for ATOS, JCALS and ETIMS. Tagged digitized applicable Technical Order data for ATOS, JCALS, and ETIMS requires the delivery of incorporated data to all specified technical orders, existing and new, in a tagged digitized format. Tagged digitized procedures and changes to tagged digitizing software may be changed due to specification changes or as JCALS procedures are being implemented.

1.10.2 TAGGED DATA FOR NON-ATOS SUPPORT.

The Contractor shall make changes to SGML tagged files submitted by the Air Force (AF) using AF supplied DTDs when directed in the Contract Order Package. The Contractor shall use AF supplied Formatting Output Specification Instances (FOSIs).

The Contractor shall develop, maintain, and sustain FOSIs/DFOSIs that mimic Air Force FOSIs when AF FOSIs are not available. The Contractor shall use a test case to verify contractor system and software compatibility with AF supplied files and applicable specifications and standards. The Contractor shall convert applicable TOs from paper copies to SGML. The Contractor shall also convert these to Indexed Portable Document Format (IPDF). The Contractor shall convert existing applicable technical orders from IPDF or PDF to SGML.

1.11 GOVERNMENT FURNISHED SOURCE DATA (TEXT).

The Contractor shall convert government furnished source data into the same TO format as the existing TO. The source data supplied may be in very rough form, such as engineering notes, engineering drawings, minutes, or an AFTO Form 252. The Contractor shall re-word, re-phrase, reformat or rearrange the data as required by the TO format. The Contractor shall designate each page as a text page, illustration, or new illustration page, but not both.

1.12 CONTRACTOR FURNISHED SOURCE DATA.

The Contractor shall use contractor source data when Government technicians have not conducted prior background technical research. The Contractor shall travel to locations other than TAFB to develop source data as specified in the Contract Order Package.

The Contractor shall write source data from raw data or develop procedures by actual observation of the physical item.

1.13 TEXT ON ILLUSTRATION PAGE.

The Contractor shall consider changing, adding, or deleting text form existing technical illustrations as a text page.

1.14 TECHNICAL DATA PAGE DEVELOPMENT.

The Contractor shall re-word, re-phrase, reformat, or rearrange government furnished source data IAW the existing TO style and format as specified in the Contract Order Package.

1.15 DELIVERY/PICKUP SCHEDULE.

The Contractor shall provide a hand-to-hand delivery and pickup service twice a day Monday through Friday, excluding Federal Holidays. The Contractor shall exercise care to assure delivery of clean, undamaged, and dry material.

1.15.1 EMERGENCY PRIORITY.

The Contractor shall complete and deliver emergency priorities within three (3) workdays after the Contractor obtains the necessary material from the responsible TO Manager.

1.15.2 URGENT PRIORITY.

The Contractor shall complete and deliver Urgent Priorities within five (5) workdays after the Contractor obtains the material from the responsible TO Manager. The Contractor shall consider requests for DAPS-Oklahoma City 5604 form and TO or CPIN Distribution and Record Request as an Urgent Priority.

1.15.3 EXPEDITE PRIORITY.

The Contractor shall complete and deliver Expedite Priority within fifteen (15) workdays days after the Contractor obtains the material from the responsible TO Manager. The Contractor shall consider all reprints as Expedite Priority. Upon completion of the effort, the Contractor shall deliver history packages within one (1) workday. Upon completion of the effort, the Contractor shall deliver existing Computer Generated Laser Copy/DIR within one (1) workday.

1.15.4 ROUTINE PRIORITY.

The Contractor shall complete and deliver Routine Priorities to DAPS within thirty-six

(36) workdays prior to the "Red Date" on the AFTO Form 252. Upon completion of the effort, the Contractor shall deliver history packages within one (1) workday. Upon completion of the effort, the Contractor shall deliver the Prime Contractor’s receipt of material within three (3) workdays. Upon completion of the effort, the Contractor shall deliver Computer Generated Laser Copy/DIRs within five (5) workdays.

1.15.5. STORED DATA.

The Contractor shall deliver stored tapes and disks or printed copies of stored tapes and disks within one (1) workday after the request.

1.16 DELIVERY DATES.

The Contractor shall comply with all designated delivery dates. If delivery dates cannot be met, the Contractor shall notify the responsible TO Manager. The Contractor shall provide a new delivery date and the reason for the extension with the written notification. The Contractor shall ensure written approval is received back from the responsible TO Manager.

Delivery Schedule

a. Safety and Operational Supplements. Immediately

b. Urgent and Immediate Technical Orders (TOs Same Day

c. Time Compliance Technical Orders (TCTOs). Same Day

d. Routine Initial Distribution Technical Data. Within two(2) workdays after receipt

e. Routine Technical Data Requests and Shortages. Thirty(30) calendar days after receipt

1.17 PREPARATION FOR DELIVERY.

The Contractor shall hand carry the material furnished IAW this PWS to the responsible TO Manager, unless otherwise specified in the contract. The Contractor shall exercise care to assure delivery of clean, undamaged, and dry material. The Contractor’s actual delivery of work shall be evidenced by a Contractor Delivery Sheet to include, a history file update package consisting of DAPS-Oklahoma City 5604 form, Reproduction Assembly Sheet, TO or CPIN Distribution and Record Request, and Computer Generated Laser Copy/DIR Copy. The Contractor shall list the applicable TO worked, the Contract Order Package, Accounting Classification and Reference Number (ACRN) with the quantity and dollar value of each CLIN on the delivery sheet.

NOTE: The responsible TO Manager will be the focal point for delivery of requested material.

1.18 COMPUTER INVENTORIES.

The Contractor shall maintain accurate and current computerized inventories of Computer Generated Laser Copy, Duplicate Laser Copy, reproducible and DIRs, and

CD-ROMs being stored.

1.19 STOCK, ST0RE AND ISSUE TECHNICAL ORDERS.

The functions of determining required stock levels, printing, storing and distributing (making initial distribution) Technical Orders is a contractor responsibility to include the following:

a. Receive printed Technical Orders for stock.

b. Store printed Technical Orders copies for subsequent distribution.

c. Fill one-time requisitions and additional requirements.

d. Maintain control records.

e. Review Initial Distribution labels for proper distribution.

f. Determine Initial Distribution print quantity and stock requirements.

g. Request printing when stock requires replenishment.

h. Coordinate distribution requirements.

i. Perform related liaison tasks between Technical Order Manager and Foreign Military Sales recipients.

j. Ship by traceable means.

k. Initial Distribution/Requisition Distribution shipping time frame shall be IAW specific Air Force Regulation listed in Appendix C.

1.20 CONTRACTOR RESPONSIBILITIES.

a. All postage expenses

b. Furnishing postal equipment

c. Furnishing envelopes, tape, boxes, labels and other miscellaneous mailing supplies.

d. Notify the responsible TO Manager via email when initial distribution is completed.

The Contractor is required to inspect incoming Technical Order shipments and notify the Government when quantities are not adequate, when printing is poor (viewing the front and back pages of shrink-wrap shipments) or when binding or drilling is not adequate.

1.20.1 CONTRACTOR PERSONNEL.

The selection, hiring, assignment of duties, reassignment of duties, transfer, supervision, management, control, and termination of Contractor employees in performance of this PWS shall be the responsibility and prerogative of the Contractor.

1.20.2 CONTRACTOR EMPLOYEE GENERAL REQUIREMENTS.

Contractor employees who are required to communicate with Government personnel or to write TOs shall have the ability to clearly read, write, and speak English.

1.20.3 CONTRACT MANAGER.

The Contractor shall provide, in writing to the PCO within two (2) days after contract award, the name and telephone number(s) of the person and any alternate(s) who shall act as Contract Manager during the period of this contract. The Contract Manager shall have supervisory managerial experience. The Contract Manager shall have a working knowledge of computers and software applications and possess the abilities necessary to perform the following tasks:

a. Execute and implement contract provisions.

b. Organize, direct, coordinate, and implement support activity plans.

c. Prepare and evaluate short and long-range plans.

d. Interpret and convey policies, procedures, and instructions.

e. Plan for and implement contingencies.

f. Organize and set organizational priorities.

g. Resolve organizational conflicts.

h. Interface and interact with personnel.

i. Responsible to meet all quality assurance requirements.

1.20.4 CONTRACTOR LOCATION.

The Contractor personnel shall be located to assure specified delivery times, of PWS paragraph 1.17, are met.

1.20.5 ENTRY PROCEDURES

1.20.5.1 The Contractor shall ensure all Contractor employees obtain identification badges and vehicle passes as follows:

1.20.5.2 The Contractor shall comply with local procedures that will be provided at post award conference for obtaining Tinker installation identification badges and vehicle passes. Contractor personnel shall comply with directives pertaining to operation of privately owned vehicles on Tinker Air Force Base (TAFB) per AFI 31-204, Motor Vehicle Traffic Supervision.

1.20.5.3 The Contractor shall obtain an Air Force Materiel Command (AFMC) Form 496, Application for AFMC Identification Card, from the OC-ALC/GKS Security Manager. The Contractor shall ensure the completion and submission of personal and sponsor information on the AFMC Form 496 to obtain a Computerized Access Card.

The card shall be displayed at all times while in Building 3001.

1.20.5.4 The Contractor shall provide information to obtain favorable National Agency Check (NAC) investigations for its employees for unescorted entrance to restricted areas to the OC-ALC/GKS Security Manager.

NOTE: Organizational commanders identify the need and justify to the Servicing Security Activity requests for NAC's on Contractor employees requiring unescorted entry to restricted areas.

1.20.5.5 The Contractor shall obtain “Personnel Security Questionnaires” and instructions from the OC-ALC/GKS Security Manager for TAFB network Internet access.

The Contractor shall complete and submit personnel security questionnaires to OC-

ALC/GKS Security Manager IAW AFI 31-601. The Contractor shall ensure all Contractor personnel requiring access to the base network have a completed NAC.

NOTE: An INTERIM clearance may be granted to Contractor personnel at the startup of the first performance period so Contractors can perform services as identified by this

PWS.

1.20.6 HOURS OF OPERATION.

The Contractor shall ensure management and personnel provide support as follows:

1.20.6.1 The Contractor shall have management and personnel on-site to provide uninterrupted support between the normal hours of 0700 to 1600, Monday through Friday, excluding federal holidays and base closure dates, unless otherwise instructed.

NOTE: Federal holidays are as follows: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving, and Christmas Day. If the holiday falls on Sunday, it is observed on Monday. If the holiday falls on Saturday, it is observed on Friday.

1.20.6.2 The Contractor shall provide all services to ensure mission accomplishment, particularly paragraphs 1.3, 1.4, 1.6, and 1.7; if the Government deems a State of Emergency.

1.20.7 TRAVEL.

The Contractor shall travel in support of the PWS requirements. The Contractor shall be advised of dates of travel as soon as available to the Government so the most advantageous prices may be obtained. The Contractor shall invoice only actual travel and per diem costs incurred. The incurred travel and per diem charges shall be applied in accordance with the applicable Federal and Joint Travel Regulations in effect at the time of performance of the travel.

1.21 SECURITY REQUIREMENTS.

The Contractor shall ensure personnel on duty have a favorable NAC. The Contractor shall ensure each employee displays badges on the outer clothing on the front of the body between the neck and waist so that the badges are visible at all times. The Government shall ensure all Contractor personnel receive required security briefings.

NOTE: The Government shall conduct and assume the costs for background investigations for required clearances.

1.22 TECHNICAL ORDER OFFICE AND LIBRARY.

1.22.1 TO Distribution Office Account

The Contractor shall establish a TO Distribution Office (TODO) account IAW TO 00-5-1, to receive automatic distribution.

1.22.2 Technical Order Library.

The Contractor shall establish and maintain a library of applicable TOs, referenced in paragraph 1.2.5, IAW TO 00-5-1. The Contractor shall destroy TOs IAW the Handling and Destruction Notice on the TO Title Page.

1.23 DATABASE PROGRAM.

The Contractor shall possess a web-based password protected user friendly database program to record and maintain all records and actions and be updated daily.

(Attachment 1 & 2) The Contractor shall grant access to the database to the responsible TO Managers. The Contractor shall include all inventories, status, schedules, funds status report, and prepared work to be web accessible to the responsible TO Managers. Contractor format is acceptable. The Contractor’s status and schedules database shall search records by:

a. PCR number,

b. Letter Number,

c. ACRN,

d. Delivery order number,

e. Technical Order number

f. CLIN cost for each individual change package

g. Linking all above tasks

1.23.1 MAINTENANCE OF FILES.

1.23.1.1 The Contractor shall maintain applicable TO files (Computer Generated Laser Copy, Duplicate Laser Copy, DIR, and history packages) in covered and enclosed shelving cabinets to provide adequate protection against any element that can cause damage to the material. Maintenance of files is required to be in force 100% at all times.

1.24 QUALITY.

1.24.1 QUALITY REQUIREMENTS.

The Contractor shall develop and implement procedures to identify and prevent defective services. The Contractor shall develop quality control procedures addressing the areas identified in Section 2 of this PWS. The Contractor shall be responsible for complete quality control. The Contractor shall correct errors made by the Contractor at no expense to the Government. Contractor required corrections must be completed on or before the agreed suspense date.

1.24.2 INSPECTION.

The Government reserves the right to inspect the Contractor in-house production scheduling system to ensure reasonable compliance with quality requirements, delivery dates, storage, and maintenance procedures. The Contractor shall be responsible for all contractor errors. The Contractor shall correct all errors at no additional cost to the Government.

1.25 THIRTY-DAY TRANSITION PERIOD.

The Contractor shall ensure a smooth transition is accomplished during both the phase-in and phase-out periods as follows:

1.25.1 PHASE-IN PERIOD REQUIREMENTS.

During the phase-in transition period the Contractor shall:

a. Complete workforce requirements including the hiring of personnel to assure satisfactory performance beginning on the contract start date.

b. Submit applications to obtain Contractor Identification Badges, vehicle passes, security clearances, Internet and e-mail connectivity not later than ten (10) workdays after contract award.

c. Familiarize all Contractor personnel with workflow to include work in progress, reporting, priorities, forms, documents, scheduling, storage, safety, security, and quality control procedures. The Contractor shall make arrangements to access the Government facilities through the responsible TO Manager. The Contractor shall not interfere with the production efforts of current Contractor personnel.

d. Complete the physical inventory of Government property during phase-in joint inventory IAW PWS paragraph 3.2.

1.25.2 PHASE-OUT PERIOD REQUIREMENTS.

1.25.2.1 The Contractor shall be fully responsible for all work performed under this PWS during the phase-out period. The Contractor shall ensure the following phase-out requirements are accomplished within sixty (60) calendar days prior to contract end date.

a. Cooperate fully to permit an orderly changeover of workload.

b. Allow all follow-on Contractor and Government personnel access on a non-interference basis, to observe workflow to include work in progress, reporting, priorities, forms, documents, scheduling, storage, safety, security, and quality control procedures without revealing proprietary information.

c. Complete the phase-out joint inventory IAW PWS paragraph 3.4.

1.25.2.2 Upon direction of the PCO, the Contractor shall move the entire inventory…