ATCH 1 - PWS - FAP Domestic Violence Training Program.pdf

FA805224PRE0713

6 June 2024

PERFORMANCE WORK STATEMENT

for

Air Force Medical (AFMED) Agency

Family Advocacy Program (FAP) Domestic Violence Program

(Version Control Date: 22 Jun 22)

Table of Contents

Section Page Number

1. DESCRIPTION OF SERVICES

1.1. Background

1.2. Scope

2. GENERAL INFORMATION

2.1. Contractor Identification

2.2. Contractor Training

2.3. Contractor/Government Communication

2.4. Monthly Status/Financial Report

2.5. Place of Performance

2.6. Travel Requirements

2.7. Mission/Emergency Essential

2.8. Duty Hours

2.9. Telecommuting

2.10. Federal Holidays

2.11. Facility Closures

2.12. Conduct of Contractor Personnel

2.13. Controlled Unclassified Information (CUI)

2.14. Personnel Staffing:

3. CONTRACT REQUIREMENTS

3.1. Support Services

3.2. Minimum Qualifications:

3.3. Security Requirements

3.4. Service Contract Reporting (SCR)

3.5. Quality Control Plan (QCP):

3.6. Post-Award and Initial Contract Performance Meeting

4. PERFORMANCE OBJECTIVES

4.1. Services Summary (SS)

5. GOVERNMENT FURNISHED PROPERTY (GFP)

6. DELIVERABLES

Appendix A

ACRONYMS

PERFORMANCE WORK STATEMENT (PWS)

FAMILY ADVOCACY PROGRAM (FAP) DOMESTIC VIOLENCE

PROGRAM

1. DESCRIPTION OF SERVICES

1.1. Background.

The Air Force State Office of Emergency Medical Services (AFSOEMS) executes oversight and coordination of Air Force (AF) EMS credentialing across 76 Medical Treatment Facility (MTFs), 89 Guard Medical Units (GMUs), and 180 Fire Departments, ensuring that over 28,000 medical emergency providers maintain their readiness capabilities. The goal of this office is to ensure safe and reliable pre-hospital care is rendered to 2.6 million beneficiaries at all Department of the Air Force installations, worldwide..

1.2. Scope.

The program shall be an evidenced informed treatment approach to reduce or prevent recidivism of domestic violence incidents. The program shall be utilized by military and civilian agencies worldwide and designed for male and female offenders of domestic violence. Adopting an effective program with this treatment approach will improve continuity in service delivery. Synchronizing treatment processes can help reduce complications with offenders’ rehabilitation due to varying treatment approaches being utilized across Service Branches. Importantly, clients moving from or to a joint base must remain motivated and progress through treatment, on an annual basis. The program will be utilized by Department of the Air Force (DAF) FAP world-wide to provide comprehensive treatment to domestic violence offenders. It will allow for delivery of current, up to date information and training that is vital for rehabilitation of domestic violence offenders.

2. GENERAL INFORMATION

2.1. Contractor Identification.

All Contractor/Subcontractor personnel shall identify themselves as Government Contractor personnel during all forms of communications such as business meetings, telephone conversations, electronic mail, attendance sheets, coordination documentations, reports, and the signature blocks utilized in all correspondence. If a contract requires Government workspace, the Contractor/Subcontractor personnel shall wear a picture identification badge and identify their workspace area with their name and company affiliation.

2.2. Contractor Training.

The following courses (or the equivalent) are available through computer-based modules and are required as noted.

Training Forum Frequency HIPAA & Privacy Act Training Web-based Annual (IAA) Cyber Challenge Awareness Training Web-based Annual Environmental Management Systems (EMS) General Awareness Training Web-based One-Time

Security Administration Web-based One-Time Operations Security (OPSEC) Awareness Training Web-based One-Time

2.3. Contractor/Government Communication.

2.3.1. The Contractor shall designate a Focal Point to be the single point of contact for all Contractor and Government correspondence. The Focal Point shall provide clear and consistent written and verbal response to Government within 24 hours of Government initiated communication (e.g., return phone calls, emails, or other communication).

2.3.2. The Contractor’s Focal Point shall meet with the Government team at least quarterly.

Additional meetings may be requested by the Government or the Contractor as necessary. The Contracting Officer (CO), Contractor Focal Point, CORs and/or other designated representative will provide monthly performance feedback to the Contractor. The Contractor shall provide an agenda and minutes IAW Contract Data Requirements List (CDRL) A001 and A002 and corresponding Data Item Description (DID).

2.4. Monthly Status/Financial Report.

The Contractor shall prepare and submit a monthly status/financial report identifying all tasks performed, status, issues, and anticipated actions consistent with the PWS. The Contractor shall provide the Monthly Status/Financial Report IAW CDRL A003 and corresponding DID.

2.5. Place of Performance. N/A

2.5.1. Allowable 2.5 travel will always be 2.6 duty hours will always be 2.8

2.6. Travel Requirements. N/A

2.7. Mission/Emergency Essential.

2.7.1. None of the services listed in this PWS are mission/emergency essential.

2.8. Duty Hours. TBD

2.9. Telecommuting.

2.9.1. M/A

2.10. Federal Holidays.

Federal offices are closed on federal holidays as established by Federal law (5 U.S.C. 6103) and any other holidays declared by executive order. Holidays are documented by year on the Office of Personnel Management website for Federal employees located at: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview.

2.11. Facility Closures.

The Government will notify the Contractor of anticipated closure of the facility, (i.e., training, holidays, administrative leave granted to the entire staff, or other closure including down days) five (5) business days in advance or as soon as possible. A down day is a day that the United States Air Force (USAF) leadership designates as a minimal manning/liberal leave day. The employee may take leave following their company’s policies or work from an alternate location. In the event of unplanned closure of the facility due to natural disasters, military emergency or severe weather, the Government https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview will notify the Contractor in the same manner as the Government notifies Washington D.C. area civilian personnel.

2.12. Conduct of Contractor Personnel. N/A

2.12.1. Reference FAR 3.1002(a) The CO or designated Government representative may require Contractor personnel working under this contract be removed from the job site. Removal from the job site or dismissal from the premises shall not relieve the Contractor of the contract requirements.

2.12.2. Contractor personnel shall observe Government facility parking, safety, and traffic regulations that apply to all facility employees.

2.12.3. Alcoholic beverages on the job are prohibited.

2.12.4. There shall be no loud, profane, or abusive language used on the job.

2.12.5. Contractor personnel shall present a neat well-groomed appearance. Neat, clean, business casual or business attire clothing shall be worn.

2.13. Controlled Unclassified Information (CUI). N/A

2.13.1. CUI is Government created or owned UNCLASSIFIED information that must be safeguarded from unauthorized disclosure.

2.13.2. Information requiring specific security measures indexed under one system across the Federal Government DoD Instruction 5200.48, “Controlled Unclassified Information,” established DoD CUI policy on March 6, 2020.

2.13.3. All information produced because of contract performance shall be reviewed prior to dissemination to determine if CUI is identified, and if so refer to DoDI 5200.48 for additional instructions regarding designation, handling, and decontrolling of CUI (including CUI identification, sharing, marking, safeguarding, storage, dissemination, destruction, and records management).

2.14. Personnel Staffing: N/A

2.14.1. The Contractor shall accomplish, at a minimum, the following personnel staffing performance management outcomes:

2.14.1.1. Ensure positions are filled 100% and are present for duty within 15 calendar days after the start of the period of performance (POP) in the contract.

2.14.1.2. Ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal and position vacancies do not exceed 10 calendar days. The Contractors shall maintain an overall filled rate of 95%.

2.14.1.3. The substitute/replacement personnel for CONUS location shall begin work no later than 10 calendar days after notification or immediately after departure of the incumbent personnel, whichever is earlier. For OCONUS location, the Contractor shall fill the vacated position no later than 30 calendar days after the position has become vacant.

2.14.1.4. The Contractors shall promptly notify the contracting officer and COR within five (5) calendar days of a projected vacancy exceeding 10 calendar days.

2.14.1.5. Provide a stable workforce with less than 30% turnover across all contracted positions. A turnover is recorded when a worker leaves a position for any reason and the Government still has a requirement for that position.

2.14.1.6. The Government will not pay for services not rendered if a vacancy exceeds 10 business days.

3. CONTRACT REQUIREMENTS

3.1. Support Services.

3.1.1. Training / Interventions: The Contractor shall provide the empirically identified interventions every six months, which includes the following areas:

Table 3.1.1

• Substance Abuse

• Emotion Mismanagement: Anger

• Jealousy

• Depression

• Shame

• Attachment Problems

• Attitudes Supportive of the Abuse of Women

• Problems in Self-Control

• Communication and Social Problem-Solving Skills and Mutual Conflict

• Antisocial Associates

• Motivation

• Adhering to Methods Appropriate to Adult Learning Styles

• Importance of Therapeutic Alliance

• Role of Treatment Readiness

• Incorporation of Strength-Based Elements

• Exploring Personal Identity

• Attention to Diversity and Culturally Competent Practice

3.1

3.1.2. Location Set-Up:

3.1.2.1. Meeting room setup times may vary pending final approval of the schedule.

3.1.2.2. The Contractor shall accommodate changes to room arrangements and break times up to one

(1) month before the scheduled program start date.

3.1.2.3. The COR/PM will schedule and conduct a ‘pre-program’ meeting with the staff of the venue facility within 10 business days after notification of award.

3.1.2.4. The hotel staff shall ensure that session room ls organized and set up as required for each specific event.

3.1.2.5. Hotel staff shall verify that all equipment and supplies and other logistical support is properly placed and tested, as required by the presenter or facilitator, prior to each program event.

3.1.3.All provided room for the program, should have at a minimum, one (1) whiteboard. Plenary room shall have wired or wireless internet connectivity for the presenters and attendees. The required amount of bandwidth shall be 10MB-15MB. Audio visual needs may be required and provided by venue. The Government will provide its own laptop computers.

3.1.4. Program Material: Handouts and manuals for all program attendees.

3.1.5. Registration Area: One (1) registration area with minimum of two (2) tables and four (4) chairs, or a comparable area that is visible to arriving attendees for Days one (1) and Day two (2).

3.1.6. Administrative Rooms: One (1) Administrative Office that includes internet access and access to a printer and copier with associated supplies (Ink, toner, paper, etc.) for the Government Program

Manager (PM) and staff. The copier may be situated elsewhere within reasonable proximity to the Administrative Office in the hotel. The Administrative Office must be accessible 24 hours a day for the duration of the program.

3.1.7 Program Meeting Room(s):

3.1.7.1. Plenary Room(s): 7AM to 5PM Classroom style seating for approximately 70 attendees for

3.5 days of training.

3.2. Minimum Qualifications:

3.2.1. Three (3) years’ experience with current NREMT-Paramedic certification.

3.2.3. Basic Life Support (BLS)-Instructor and Pre-Hospital Trauma Life Support certification is highly desirable (or must be able to obtain within six (6) months of assignment.

3.2.4. Must have completed a program in EMS instruction methodology with the National Association of EMS Educators, Army/AF or state equivalent (or must be able to obtain within six (6) months of assignment).

3.2.5. Must have current knowledge of pre-hospital emergency care, in the techniques and methods of adult education, and managing resources and personnel.

3.3. Security Requirements.

3.3.1. Personnel Clearance: The Contractor personnel shall have a Tier 1 (T1) investigative clearance/background investigation prior to performing work on this contract. The Contractor shall request personnel security clearances to include fingerprinting, and all associated clearance tasks, at the company’s expense. The Contractor shall provide documentation received from the appropriate Government agency as to the verification of contract personnel’s Tier 1 certification. Due to costs involved with security investigations, requests for personnel security clearances shall be kept to the minimum required to perform contract requirements.

3.3.2. Facility Clearance: The Contractor shall possess or obtain an appropriate facility security clearance prior to performing work on a classified Government contract. If the Contractor does not possess a facility clearance the Government will request one. The Government assumes costs and conducts investigations for Top Secret, Secret, and Confidential facility security clearances. The Contractor shall request a facility clearance, at the company’s expense.

3.3.3. Local Area Network (LAN). All Contractor employees requiring access to the Government unclassified computer network shall have a valid Tier 1 investigation verified through Defense Information System for Security. No Contractor employee will be provided access to unclassified computer network or its inherent capabilities (i.e., internet access, electronic mail, file and print services) without a valid Tier 1 investigation. The Contractor shall be aware of and abide by all Government regulations concerning the authorized use of the Government’s computer network including the restriction against using the network to recruit Government personnel or advertise job openings.

3.3.4. Disclosure of Information. In the performance of this contract, the Contractor may have access to data and information proprietary to a Government agency or to another Government Contractor, or of such nature that its dissemination or use, other than as specified in this contract, would be illegal or otherwise adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract, except to authorized Government personnel or upon written approval of the CO. The

Contractor and its Contractor personnel shall not use, disclose, keep for personal use or reproduce proprietary information bearing a restrictive legend, other than as specified in the contract.

3.3.5. Non-Disclosure Agreement (NDA). All Contractor employees shall sign the non-disclosure statement provided at Appendix B and submit to the CO prior to beginning performance on this contract.

3.4. Service Contract Reporting (SCR)

The Contractor shall report manpower data IAW the current Guidebook for Service Contract Reporting in the SAM. User Manuals: Additional guidance can be found in the Guidebook for Service Contract Reporting in the System for Award Management.

3.5. Quality Control Plan (QCP):

The Contractor is responsible for Contract Management and Quality Control, not the Government.

The Contractor shall submit a QCP 10 business days after contract award and maintain/update it thereafter.

3.6. Post-Award and Initial Contract Performance Meeting.

The Contractor shall participate in the post-award meeting scheduled by the Government.

4. PERFORMANCE OBJECTIVES

4.1. Services Summary (SS).

The Government will periodically evaluate the Contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The Government representative will evaluate the Contractor’s performance through inspection of deliverables and receipt of all complaints from customers. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality control inspections if performance dictates. See Table 1 - Services Summary below:

Table 4.1 - Services Summary

Performance Objectives

PWS

Paragraph

Performance Threshold Surveillance Method

Provide program course materials, handouts, venue, conference rooms, and all necessary audio visual equipment required

3.1.1-3.17 No more than three (3) substantiated negative customer feedbacks on program support requirements

100% Inspection

4.2. Quality Assurance: Work and documentation produced by the contract personnel will be regularly reviewed by the COR. Only the COR may accept or reject deliverables provided by the contractor.

https://dodprocurementtoolbox.com/cms/sites/default/files/resources/2020-10/SCR%20Guidebook%2021%20October%202020.pdf https://dodprocurementtoolbox.com/cms/sites/default/files/resources/2020-10/SCR%20Guidebook%2021%20October%202020.pdf

4.3. Customer Complaint Record: This form may be utilized by the contractor, Government and/or Government customer to provide feedback on issues affecting the performance of this contract. See Appendix A.

4.4. NON-PERSONAL SERVICES: The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees.

It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the CO immediately. These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

5. GOVERNMENT FURNISHED PROPERTY (GFP). No GFP is being provided to the Contractor in support of this contract.

6. DELIVERABLES

6.1 The Contractor shall submit all deliverables as specified in this PWS and contract Exhibit A, Contract Data Requirements List (CDRL).

6.2 All deliverables shall be submitted electronically to the COR(s) unless otherwise directed.

6.3 The Contractor shall provide informal reports by e-mail as requested by the COR.

6.4. Appendences

6.1 APPENDIX A - Acronyms

APPENDEX A - ACRONYMS

Acronyms and Definitions

ACRONYM DEFINITIONS

AF Air Force

AFMED Air Force Medical Agency

CO Contracting Officer

COR Contracting Officer Representative

DAF Department of the Air Force

FAP Family Advocacy Program

GFP Government Furnished Property

PM Program Manager

POP Period of Performance

PWS Performance Work Statement

QC Quality Control

SS Services Summary

6.2 APPENDIX B: Customer Complaint Record: The distribution of this document is as follows:

1 – Complainant

2 – COR

3 – Contractor 4 – Contract Administrator

APPENDIX B. Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF

COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE

NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Customer Complaint Record Template, Feb 05 (SAF/AQCP)