Attachment 3 - Sources Sought Synopsis 12 Jul 12.pdf

Sources Sought Synopsis Attachment 3 – 12 Jul 12

2.0 Tasks

2.1 Overview. The Contractor will provide network management and data traffic routing for the classified data 24-hours-a-day, 7-days-per-week. The Contractor will manages the data access and flow relative to tasking, receiving, processing, archiving and disseminating related data from multiple sources. When the DCGS core and remote site systems are in-garrison and/or deployed, the Contractor will provide communication bandwidth management and data dissemination between all DCGS locations.

In support of this mission, the Contractor will be required to support the following tasks:

2.1.1 IT Operations and Logistics Support.

The contractor is required to operate the Prime DPOC Langley AFB and a Secondary DPOC located at Beale AFB, CA. The Secondary DPOC will operate concurrently with the DPOC at

Langley AFB. The Secondary DPOC will perform operations consistent with the technical requirements of the PWS. DPOC Langley AFB requires contractor support 24 hours per day, 7-days per week. DPOC Beale AFB, CA currently requires contractor support Monday-Friday for

8 hours per day, but the amount of support is subject to change at the Government’s discretion.

The Contractor will provide DCGS operations and logistical support with updates on system availability down to the component level. The Contractor will coordinate maintenance for systems under its responsibility. The Contractor shall provide the Client Representative detailed engineering assessment for DPOC facility expansion upon request to ensure the DPOC has the required facility space at all time to accommodate projected growth relative to accepted equipment for approved tasking and expanded operations.

In the case of catastrophic failure at the Air Force DPOC Prime located at the 480 ISR WG, Langley AFB, VA, Langley DPOC personnel will be required to deploy to the Air Force

Alternate DPOC, located at 480 ISR WG/548 ISR GP, Beale AFB, CA, to augment Beale AFB

DPOC personnel. The number of contractor personnel to deploy will be determined by the

Government. This augmentation is required to bring the secondary DPOC to full 24 hours per day, 7-days per week operations as required. A single deployment TDY can be for 179 days. The remaining prime DPOC personnel will be responsible to recover the prime DPOC following a catastrophic occurrence. The deployed personnel will be rotated every 179 days until DPOC

Prime (Langley) is fully recovered and back to 100 percent operations.

2.1.2 Network Monitoring Support. The Contractor will conduct fault management to detect, isolate, and correct abnormal network and information processing system component behavior.

The DPOC is the first place to be called on all network issues, whether classified or unclassified.

Required duties include:

Views all nodes for operational integrity.

Responds to trouble calls.

Isolate network problems.

Examines trouble/error logs.

Provides technical support to resolve the problem or tasking the problem to the appropriate level of maintenance.

Documents and tracking network problems.

Monitors and administers network tools, to include HP OpenView, CiscoWorks, and

FORE View.

Responds to any trouble calls regarding both the classified and unclassified sides.

Logs all network issues and maintain a database of problems, errors, and maintenance via the Remedy help desk.

Provides technical analysis in data network planning, engineering, and design.

2.1.3 Network Configuration Management Support. The Contractor will provide network configuration and performance management on a moment-to-moment basis. Whether this is done automatically or manually will be determined on the operational tempo and reconfiguration required to meet the DCGS mission needs. Required duties include:

Establishes baseline network configuration and performance parameters. This requires an understanding of bandwidth requirements for the different missions.

Identifies, maps, and records WAN, Controller Area Network (CAN), and information processing system components, devices, applications, and configurations (both hardware and software).

Distributes software client applications.

Provides Internet Protocol (IP) address and Emulated Local Area Network (ELAN) management; providing surveillance parameters settings, maintaining domain names, initializing and terminating connections with managed components.

Documents configuration data, tracking the network’s current architecture and configuration modifications.

Collects system configuration information such as system administration data, system mission, criticality, sensitivity, and work stations applications.

Network Security Management, Communication Security (COMSEC) Management, and

Network Security Monitoring.

Reconfigures the network as necessary to accommodate all missions.

Coordinates collaborative activities among the various sites.

2.1.4 Network Performance Management Support. The Contractor will conduct network analysis to ensure optimal performance of the network. Required duties include:

Samples critical network and information processing system performance parameters.

Conducts trend analysis reports and graphs at user defined intervals.

Provides a capability to sort and file network traffic based on source and destination IP addresses.

Tracks usage levels, monitoring growth rates, determining if capacity levels are being approached, and producing alerts.

Analyzes, troubleshoots, and reconfigures the network to maintain constant Wide Area

Network (WAN) availability.

Monitors, analyzes, and adjusts network for mission bandwidth requirements.

Documents all network configurations changes and makes documentation available.

Identifies, maps, and records WAN, CAN, and information processing system components, devices, applications, and configurations.

Establishes baseline network configuration and performance parameters.

Provides Internet Protocol (IP) address and Emulated Local Area Network (ELAN) management; providing surveillance parameters settings, maintains domain names, initializes and terminates connections with managed components.

Collects system configuration information such as system administration data, system mission, criticality, sensitivity, and work stations applications.

Conducts network analysis to ensure optimal performance of the network, to include sampling critical network and information processing system performance parameters;

conducting trend analysis reports and graphs at user defined intervals; providing a capability to sort and file network traffic based on source and destination IP addresses; tracking usage levels; monitoring growth rates, determining if capacity levels are being approached; and producing alerts.

2.1.5 Network Engineering/Integration Support. The Contractor will install and maintain software applications at all sites required to conduct network management. The Contractor will provide helpdesk support, upgrade, and maintain all systems inherent to the DPOC and the

Langley AFB CANs.

2.1.6 Network Border Router Management Support. The Contractor will provide management support of the border routers at the core locations, as well as system routers located at the remote locations that act as border routers while in garrison. Required duties include

Installation of border routers at core locations

Configuration control

Software control

Software settings

Version control

Programming

Password control for core locations and co-control for remote locations

Monitoring

Remote troubleshooting

2.1.7 Communications Engineering Support. The Contractor will be prepare of all required documentation required by governing Configuration Control Boards (CCBs) and Security agencies and will be required to interface with local and national agencies including (but not limited to) ACC/SC, 1 st Communications Squadron, 83 rd Communications Squadron, Defense

Information Systems Agency (DISA), National Imagery and Mapping Agency (NIMA), National

Security Agency (NSA), National Reconnaissance Office (NRO), and Defense Intelligence

Agency (DIA) in order to develop and document interface solutions.

2.1.8 Network and System Administration. The Contractor will maintain Solaris and

Windows Servers/Workstations. Required duties include:

Provides help desk support.

Prepares computer systems for security accreditation.

Installs, configures, and maintains Solaris/Windows operating systems, to include

OS patches, service packs, application software patches, etc.

Performs user account, group, and home directory maintenance for

Unix/Windows workstations and servers, coordinating with DPOC Information

System Security Officers (ISSO) as required

Performs printer software configuration and maintenance

Manages user/group policies/rights, set up auditing

Supports other DPOC controlled DCGS support servers; such as Remote Sensor

Control Workstation (RSCWS), Distributed Safety Controllers for Web Services

(DSCWS), METTIS, and other multiplexers

Remote administration of site logging servers

Analyzes and resolves problems associated with UNIX and Windows workstation and server hardware, operating systems, and applications software, following

CCB requirements

Prepares scripts to simplify system tasks

Performs back-up and recovery procedures

Utilizes and manages tape backup and RAID storage devices

Maintains laptops, Test and Integration Facility workstations, and Test Bed workstations

Manages Web Pages

Manages media and the software library for the DPOC

Researches feasibility of Configuration Control Board (CCB) recommended proposals.

Gathers system related data in support of DPOC Technical Support Section

Assists DPOC ISSO and DCGS Network Security Managers to identify/resolve security related workstation issues

Prepares computer systems for and assist with DPOC accreditation

Reviews, evaluates, designs, develops, implement, administer, and maintain

Oracle databases, as required to support DPOC applications.

Creates and implements policies and procedures for ensuring the security and integrity of all databases.

Develops and performs back-up and recovery procedures. Maintain database software licenses.

Interfaces with Electronic Systems Center (ESC) and DPOC engineers on future changes to the workstation architecture.

Tests all proposed changes on in-house test bed prior to implementation into operational DPOC environment.

Develops implementation and test plan for migrating CCB-approved software and hardware changes into operational DPOC environment.

Implements CCB-approved changes into operational DPOC environment.

Develops acceptance test plans for new/improved computer systems.

Evaluates and recommends improvements to the security stature of computer systems.

2.1.9 Network and System Security Support

Network and system security support is required to safeguard the network and IT systems against unauthorized modification, destruction, or disclosure. COMSEC program management is also required in order to maintain a secure environment. Required duties include:

Implements, enforces, communicates, and develops network security policies or security plans for data, software applications, hardware, telecommunications, and computer installations.

Protects of corporate data against unauthorized disclosure, accidental or intentional loss of data, or unauthorized modification.

Analyzes and administers network security systems (LAN/WAN, telecommunications, voice systems) and/or information systems.

Continually monitors network activities for insider, outsider and other threats using router traffic logs and various intrusion detection methods/software.

Performs “Change Management” and security management to include analysis of Cisco router configuration files, management of Ports and Services Requests (PSRs) and review of configuration logs for accurate documentation of configuration changes.

Performs password and account management, auditing and log verification, anti-virus updates, as well as system backup responsibilities.

Notifies the base COMSEC Manager, in writing of any new requirements, changes, or pending requirements to existing requirements.

Reviews annually the requirement for COMSEC material.

Responsible for reviewing accounting for, handling, using, and safeguarding all

COMSEC.

Verifys COMSEC materials are inventoried properly.

Issues COMSEC materials to user activities.

Conducts initial and refresher training of all COMSEC users.

Develops an emergency action plan (EAP) that consists of task cards, coordinating it with the COMSEC manager for review and endorsement.

Reports all known or suspected COMSEC deviations to the COMSEC manager.

2.1.10 Information Assurance Support

Information Assurance Support is required to ensure the secure availability and reliability of enterprise services to the DCGS enterprise. Required duties include:

Develops and maintains System Security Authorization Agreements in accordance with the DoD Information Technology Security Certification Accreditation Program.

Develops security policies and supporting operating instructions.

Performs user request validation/account management in a portal environment.

Manages IDS and Firewall policy

Performs security, network, and system auditing

Performs system log/audit log backups

Participates in security planning sessions and working groups, updating security information in a time critical manner.

Ensures systems are operated, maintained, and disposed of in accordance with internal security policies.

Ensure all users have the requisite security clearances, authorization, and need-to-know before granting access to DCGS systems.

Initiates protective or corrective measures when a security incident or vulnerability is discovered.

Conducts periodic reviews to ensure compliance with the System Security Authorization

Agreements.

Provide support in the areas of new user registration, account creation, password resets, and account termination.

Ensures compliance of multi-level security accreditation requirements.

2.1.11 Senior Web Integration Architecture and Development Support.

The Contractor is responsible for maintaining and assuring the proper operation of the Wing’s

Internets, Intranets and web pages. The Contractor will address technical and administrative issues of the Websites in support of the staff focused on Website design and content. The

Contractor is responsible for maintaining and assuring the proper operation of the 480 ISR WG

Internet and Intranet Websites. The Contractor will address technical and administrative issues of the Websites in support of staff focused on Website design and content. Also, the Contractor will provide support to 480 ISR WG and subordinate units in utilizing and system administration of the Remedy Action Request System (ARS) system, assisting 480 ISR WG/Systems

Integration Management (XCT) in identifying procedural changes and processes that would enhance the overall environment. Required duties include:

Oversee the administration and maintenance of the 480 ISR WG Internet and Intranet

Websites and resolve technical problems.

Consult with all administrative and operational departments to coordinate ongoing updates and maintenance of the Websites, including serving as point person for all Wing personnel in creating and maintaining processes/procedures for information installed on the web servers, training staff on the use of the Content Management Systems and troubleshooting problems with it; collaborating with Systems personnel, program staff and a Wing-wide working group to troubleshoot, test and oversee the launch of new

Website products.

Provide administration of a Windows 2000 server with Remedy ARS 5.x and associated

Asset and Change Management modules loaded.

Serve as an interface between vendors, Wing personnel and Website visitors, including but not limited to working with external vendors on technology improvements requested by Wing employees and users, and solving problems

2.1.12 IT Requirements Analysis Support

The 480 ISR WG may request information from the contractor pertinent to new initiatives. The

Contractor shall provide a White Paper outlining the specific IT requirements and the associated costs in support of the initiative. The White Paper shall be developed by the Contractor and returned to the client within seven (7) working days. Information provided shall be for

Government negotiation purposes only.

2.1.13 IT Engineering, Project Management/Integration, Planning and Programming

Support.

IT project management, architectural engineering, technical integration, planning, programming, and configuration management is required for the Chief, 480 ISR WG /XC. This required support is applied to all issues impacting current and planed Command, Control, Computer, Communications—Intelligence, Surveillance, and Reconnaissance (C4ISR) and DCGS integration activities. Required duties include:

Provides senior-level oversight of site integration relevant to the subordinate organizations regarding the bed down, integration, and operational stand-up of new technologies within the existing enterprise architecture.

Provides oversight of integration activities into a baseline. Provide representation at numerous Program Management Reviews (PMR) and on-site installation at DGS and other locations.

Provides technical analysis and engineering support for all proposed and validated system requirements for the Tasking, Processing, Exploitation, and Dissemination (TPED) architecture in support of operational requirements.

Identifies, recommends, validates, and tracks progress of functional requirements and events for prototype demonstration, testing, and Combat Air Forces (CAF)-wide integration of new DCGS and C4ISR capabilities.

Monitors and supports the operational verification of performance criteria in accordance with documented user requirements and national/commercial community standards.

Provides recommended solutions to airborne platform multi-intelligence data integration into DCGS United States Air Force directives.

Provides oversight and guidance on improving the fielding DCGS system, to include operational evaluations of new systems (and modifications to existing systems) in order to achieve optimum interoperability among the various DCGS segments.

Assessing the feasibility of integrating ISR systems into DCGS, while minimizing the impact to ongoing current operations.

Devises strategies to synchronize the insertion of new ISR correlated/fused data with the efficient planning, direction, and operational employment of theater aerospace, ground, and naval forces.

Provides configuration control support including oversight and management procedures of subordinate organizations, software license management, and software version update control.

Provides Distributed Common Ground System Program Management support and guidance for all issues impacting current and planned DCGS integration activities.

Provides assistance to all issues relevant to the subordinate organizations including the bed down, integration, and operational stand-up of new technologies within the current IT architecture.

Provides Systems Integration and Systems Engineering services. These services are divided between several areas including:

o Integrates new capabilities into the DCGS and AFINTNET architectures.

o Develops new IT architectures or new procedures utilizing existing architectures to support changing mission requirements.

o Develops system engineering documentation to formalize concepts.

o Participates in IPTs, Working Groups, Engineering studies, and other meetings.

o Provides systems engineering support to resolve problems, transform customer requirements into a solution, generate information for decision makers, and provide information for follow-on processes.