FA7014-15-R-5014.doc

Section SF 1449 - CONTINUATION SHEET

LABOR TO SUPPORT DoD PDBR

FFP

Labor to Support DoD Physical Disability Board of Review

FOB: Destination

PURCHASE REQUEST NUMBER: F1DT815086A001

NET AMT

Lot

TRAVEL

COST

Travel To Support DoD Physical Disability Board of Review Requirement

PURCHASE REQUEST NUMBER: F1DT815086A001

ESTIMATED COST

FFP

Labor to Support DoD Physical Disability Board of Review (PDBR)

NET AMT

Lot

COST

Travel To Support DoD Physical Disability Board of Review Requirement (PDBR)

ESTIMATED COST

FFP

Labor to Support DoD Physical Disability Board of Review (PDBR)

NET AMT

Lot

COST

Travel To Support DoD Physical Disability Board of Review Requirement (PDBR)

ESTIMATED COST

PWS

Department of Defense Physical Disability Board of Review

Performance Work Statement (PWS)

United States Air Force

16 July 2015

PERFORMANCE WORK STATEMENT

1.0 DESCRIPTION OF SERVICES

This PWS addresses the activities and scope required to execute support of the Department of Defense Physical Disability Board of Review mission located at both Joint Base Andrews, MD and the Air Force Review Boards Intake Analysis Office, a geographically separated unit at Joint Base Randolph, TX. The PDBR functions at Joint Base Andrews support the adjudication of Veterans cases and execution of the DoD Quality Assurance Program. The Intake Analysis Office serves as the application and records consolidated intake source for processing and digitizing of all application requests to the Air Force Board for Correction of Military Records (AFBCMR), the Air Force Discharge Review Board (AFDRB), and the DoD Physical Disability Board of Review (PDBR).

2.0 Tasks

2.1 SAF/MRBR Intake Analysis Office (Joint Base Randoph, TX). In support of the PDBR, the Contractor shall provide initial case input and case tracking for all services applications and case analysis to determine relevancy of available evidence submitted with the application. This includes application and any evidence which the applicant shall submit; pertinent military personnel records, outpatient medical records, previous Physical Evaluation Board (PEB) proceedings, etc.

The Contractor shall:

2.1.1 External Action Support: Initiate necessary action to obtain files and records as deemed pertinent to the case; e.g., PEB files, reports of separation, disability case files, service medical records. Such information shall typically be obtained from Veteran Affairs (VA) Regional Offices, Physical Evaluation Boards and the respective military personnel records custodians.

2.1.2 Obtain required records by contacting appropriate records custodian and track records for arrival at suspended intervals, e.g., 30 days. Accomplish required follow-up actions. Correctly identify required records and promptly process requests as required. The Contractor is responsible for handling and safeguarding sensitive documentation/data, Personally Identifiable Information (PII) and protected health information.

2.1.3 Case Verification: Provide verification regarding key aspects of military service to ensure accuracy of official records essentially pertinent to the case as determined by existing directives, technical knowledge, and experience.

2.1.4 Case Transfer: Prepare and assemble case files for transfer to the appropriate PDBR, work phase and update CMTS. Applications directed to the PDBR will contain three component files (application, respective service PEB results, and the service outpatient treatment record) along with all rating decisions and examinations from the Department of Veterans Affairs (DVA) that will be merged into a combined primary file (CPF). The CPF will be converted and saved in an optical character recognition format. The CPF file will be bookmarked to accurately identify relevant documents associated with the medical conditions(s) of the disability review. Product should accurately identify documents associated with the respective condition(s) that were recorded in the PEB to include subordinate supporting documents contained in the file from the DVA and should rarely be omitted from the record.

2.1.5 Update CMTS and generate notice to applicant/counsel. Prepare case file for transfer to the appropriate PDBR, work phase-involving case files transferred, preparation of relevant correspondence, and data files for case synopsis. Errors should be minimal and easily corrected.

2.1.6 Case closing for Air Force applicants: Task appropriate office of primary responsibility to secure required corrections directed by PDBR, and notifies applicant/counsel of the decision.

2.1.7 Task appropriate Records Custodians to prepare new discharge correspondence, e.g., DD Form 214, Certificate of Release or Discharge From Active Duty. Secure corrected discharge documents from appropriate Records Custodians to reflect relief provided by the PDBR.

2.1.8 For Air Force Applicants only: Notify applicant/counsel of PDBR, AFBCMR, or AFDRB decision and attaches corresponding discharge documents. Update CMTS and post-decisional documents and returns records to appropriate Records Custodians as applicable. Correspondence should rarely be returned for omitted corrective action. Records will be promptly returned (within 10 business days of closing actions) to appropriate custodian

2.1.9 The Contractor shall have demonstrated experience in identifying and securing military personnel records. Additionally, the Contractor shall have familiarity with the DVA and the Defense Finance and Accounting Service.

2.1.10 The Contractor shall have the demonstrated knowledge and experience with military personnel records systems.

2.1.11 The Contractor shall have the demonstrated experience with database management to include experience in preparing products and reports residents in CMTS.

2.1.12 The Contractor shall have the demonstrated experience with Commercial-Off-The-Shelf (COTS) office automation software consisting of electronic mail (Microsoft Exchange), scheduling/calendar (Microsoft Outlook), spreadsheet (Microsoft Excel), presentation (Microsoft PowerPoint), and word processing software (Microsoft Word) compatible with the following operating systems (OS): Microsoft Windows, Workstation OS, per current Microsoft desktop operations version in use by the Air Force.

2.1.13 The Contractor shall have good interpersonal communications skills to specifically include command of the English language good telephone etiquette involving a large volume of telephone calls on a daily basis.

2.1.14 Customer Support: The Contractor shall provide customer support related to any inquiries concerning existing systems and any new systems being developed and/or prototyped.

2.1.15 Program Management: The Contractor shall support monthly program management reviews to address program status of financial, scheduling, and technical performance aspects along with any topics identified by the Government.

2.1.16 Demonstrate experience with the NPRC, the ARPC, and the AFPC in identifying and securing military personnel records. Experience and knowledge is beneficial but not necessary.

2.1.17 The Contractor shall meet the requirements for access to the designated VA remote systems (currently CITRIX), become familiar and demonstrate the ability to identify and download pertinent documentation from the Veterans Benefits Management System (VBMS), Compensation and Pension Record Interchange (CAPRI), Virtual VA and VA Share systems.

2.1.18 It is desired that the Contractor has experience with Automated Records Management System (ARMS), Defense Eligibility and Enrollment System (DEERS) and knowledge of accessing and updating data in a case management system such as the CMTS to include experience in preparing products and reports resident in CMTS.

2.2 SAF/MRBR Intake Operations, Digitization and Records Management (Joint Base Randolph, TX)

2.2.1 Purpose: Provide scanning of applications and records support for the Digitization and Records Management Office (SAF/MRBR).

2.2.2 Scope: The Air Force Review Boards Intake Operations, SAF/MRBR, a geographically separated unit of the Air Force Review Boards Agency (SAF/MRB), serves as the application intake source for processing records correction requests to the Department of Defense (DoD) PDBR, AFBCMR and AFDRB. The process involves scanning applications w/attachments, save on server, and upload/update data in a CMTS. In addition, scan Master Personnel Record (MPR), Service Treatment Record (STR), and other types of records, save on server, and upload/update in CMTS. The objective of this aspect of the process is transformation of the application processes to a fully digitized operation while eliminating paper exchanges and expediting the overall process to assist SAF/MRB in rendering Secretary of the Air Force decisions.

2.2.3 Requirements: The Contractor shall provide resources with records gathering and associated liaison with the appropriate records custodians, e.g., Air Force Personnel Center, National Personnel Records Center, and the Department of Veterans Affairs. The Contractor shall have a working knowledge and understanding of DoD applications, DD Form 149, DD Form 293, and DD Form 294 w/supporting documentation, save on dedicated server, and upload/update data in CMTS. Scan/digitize the National Personnel Records Center (NPRC), Master Personnel Record (MPR), Service Treatment Record (STR), and other types of records save on server, and upload/update in CMTS. All pertinent data clearly identified on application (i.e., name, SSN, address, etc.) updated in CMTS. The Contractor is responsible for handling and safeguarding sensitive documentation/data, PII (personally identifiable information) and protected health information.

2.2.4 Skill Capabilities: Duties include obtaining boxes of mail from mailroom and use of technological equipment, i.e., copy machine, scanner, printer and personal computer.

2.2.5 The Contractor shall provide technical and administrative support by scanning applications and records. This includes receiving applications and any evidence which the applicant shall submit; pertinent military personnel records, outpatient medical records, previous board proceedings, boards of inquiry, etc.

The Contractor shall:

2.2.6 Assists with the retrieval of, Applications for Correction of Military Record Under the Provisions of Title 10, U.S.C. 1552; EO 9397), DD Form 149; Application for the Review of Discharge from the Armed Forces of the United States (Authority: 10 U.S.C. 1553; E.O. 9397), DD Form 293; Application for a Review by the Physical Disability Board of Review (PDBR) of the Rating Awarded Accompanying a Medical Separation from the Armed Forces of the United States, DD Form 294.

2.2.7 Scan the application and build case file within established database, CMTS, scans application into image library and posts to CMTS. Update applications (DD Forms 149/293/294) data into CMTS within 3 business days of receipt. Accurately update CMTS and transfer the case to the appropriate Analyst in timely manner. Rejects should be minimal and easily corrected.

2.2.8 External Action Support: Scan records from VA Record Centers, Military Personnel Flights (MPF), and the respective custodians at the Air Reserve Personnel Center (ARPC), (NPRC), Automated Records Management System (ARMS), and Air Force Personnel Center (AFPC) into image library and post to CMTS.

2.2.9 Receive, examine, and date the application. Determine type of review the applicant is requesting and basic participant identification, e.g., applicant/counsel contact information. Promptly review (date of receipt) applications and determine appropriate data entries for subsequent update to database, Case Management and Tracking System (CMTS). Generate receipt notice to applicant/counsel.

2.2.10 Using SAF/MRB (Secretary of the Air Force/Military Review Board) established processes, build case file within CMTS, scan application into image library and posts to CMTS. Update PDBR, AFBCMR and AFDRB applications to CMTS within 3 business days of receipt. Errors should be minimal and easily corrected.

2.2.11 The Contractor shall have the demonstrated experience with Commercial-Off-The-Shelf (COTS) Office Automation software consisting of electronic mail (Microsoft Outlook), scheduling/calendar (Microsoft Outlook), spreadsheet (Microsoft Excel), presentation (Microsoft PowerPoint), and word processing software (Microsoft Word) compatible with the following operating systems (OS); Microsoft Windows Workstation OS, current Microsoft Windows and associated products.

2.2.12 The Contractor shall have good interpersonal communications skills to specifically include command of the English language and good telephone etiquette involving a large volume of telephone calls on a daily basis.

2.2.13 Program Management: The Contractor shall support monthly program management reviews to address program status of financial, scheduling, and technical performance aspects along with any topics identified by the Government.

2.3 PDBR Staff Support Officer (Joint Base Andrews, MD)

2.3.1 Veterans Affairs Schedule for Rating Disabilities (VASRD) and Regulatory Competency: The Contractor is required to understand and correctly apply complex rule sets associated with the physical disability ratings framework to include the interpretation of VASRD and relevant DOD regulations.

2.3.2 Case Review and Preparation of Draft Record of Proceeding: The Contractor shall initiate and develop the Draft Record of Proceeding that frames the applicant’s medical condition, history, and scope of review.

2.3.3 CMTS: The Contractor shall be responsible for operating within the CMTS, to include progressing case files through tasks and stages.

2.3.4 Outreach Program: As tasked, the Contractor shall provide administrative support in managing workload associated with multiple outreach programs. The Contractor shall monitor questions submitted to the PDBR through the PDBR/PA website and provide responses to inquiries within 1 business days.

2.3.5 Quality Assurance: As tasked, the Contractor shall assist with the OSD/WCP, (QAP) to include but not limited to various administrative requirements for consistency and accuracy reviews. Work detail may also include data analysis and creating reports for OSD review.

2.3.6 The Contractor shall have training and a minimum of 1 year experience with understanding and correctly applying complex rule sets associated with the physical disability ratings framework to include the interpretation of VASRD and relevant DOD and Service specific regulations.

2.4 PDBR Staff Nurse Practitioner-Oriented Support Officer (Joint Base Andrews, MD)

2.4.1 VASRD and Regulatory Competency: The Contractor shall maintain current licensure, certification and compliance with continuing education requirements of a staff nurse practitioner. The Contractor shall have training and a minimum of 1 year experience with understanding and correctly applying complex rule sets associated with the physical disability ratings framework to include the interpretation of VASRD and relevant DOD and Service specific regulations.

2.4.2 Bookmarking/Identification of Case File: The Contractor upon receipt of case files will perform a comprehensive review and bookmark relevant documents associated with the medical conditions under consideration of the disability review.

2.4.3 Case Review and Preparation of Draft Record of Proceeding: The Contractor will prepare and amend the Draft Record of Proceeding to include analysis that frames the applicant’s medical condition, history, and scope of review. The contractor’s role will align with the core PDBR board functions and would provide a medical analysis to both medical and line officers as the board adjudicates cases.

2.4.4 CMTS: The Contractor will be responsible to operate within the CMTS, to include progressing case files through tasks and stages.

2.5 PDBR Administrator (Joint Base Andrews, MD)

In support of the PDBR the Contractor shall assist in the administrative operation of the Joint Central Adjudication Unit (JCAU) of the PDBR.

The Contractor shall:

2.5.1 Provide technical and administrative duties involving office automation support using multiple automated programs and software such as databases, spreadsheets and tracking systems to include CMTS.

2.5.2 Prepare letters for USPS mailing and packages for FedEx shipping. Review all outgoing correspondence to ensure procedural/grammatical accuracy, and conformance with general policy. Correspondence should rarely be returned for corrective action.

2.5.3 Accurately input the data in CMTS to ensure accuracy in processing PDBR cases. Prepare and review monthly reconciliation reports to verify accuracy of CMTS data entries. Remove excessive documents from CMTS upon case closure and ensures Record of Proceedings have been screened to redact all PII for posting into the electronic public reading room.

2.5.4 Run reports extracting data from CMTS to identify metrics, trends, and forecast long-range case reception in order to balance equitable case distribution among case analysts and ensure compliance with high interest submissions, e.g., DoD Mental Health Review (MHR), DVA Homeless Veterans. Run other reports, as necessary, based on special needs of senior leadership.

2.5.5 External Action Support: Prepare Board recommendation and case files for transfer to the Army, Navy, and Coast Guard designated decision authority (DDA) for final decision processing using the current transfer methods. Track progress of receipt of final decisions and reports untimely receipt to the Chief, JCAU. Upload decisional documents into CMTS upon receipt, update data elements accordingly and close cases. Processes MHR recommendations to the applicants and service DDA.

2.5.6 Receive appropriate applications and records, complete appropriate CMTS data entry to acknowledge receipt/transfer to next processing phase, and forward to appropriate staff officer. The Contractor is responsible for handling and safeguarding sensitive documentation/data, PII and protected health information. Final processing actions should be accomplished within three business days of receipt.

2.5.7 Assist in the scheduling of boards and various other official events or meetings by securing the appropriate facility to conduct the meeting/event and ensuring the facility possesses the required technological capabilities required. Assist in the planning and coordination of the meetings/events by ensuring sufficient copies of required documentation are duplicated. Arrange for sponsored events and ensures proper protocol is followed. Maintain and updates various intra-Agency spreadsheets and databases to include IT equipment inventory and office personnel contact rosters.

2.5.8 Review sanitized Records of Proceeding to ensure all PII has been redacted for posting to PDBR Electronic Reading Room.

2.5.9 The Contractor shall have a demonstrated knowledge and experience with case management systems, COTS office automation software consisting of electronic mail (Microsoft Exchange), scheduling/calendar (Microsoft Outlook ), spreadsheet (Microsoft Excel), presentation (Microsoft PowerPoint), teleconferencing (Microsoft LYNC) and word processing software (Microsoft Word) compatible with the following operating systems (OS): Microsoft Windows, Workstation OS, per current Microsoft desktop operations version in use by the Air Force.

2.5.10 The Contractor shall have good interpersonal communications skills to specifically include command of the English languageand good telephone etiquette involving telephone calls from applicants.

2.6 External DoD QAP Administrator (Joint Base Andrews, MD)

The Contractor shall:

2.6.1 Develop monthly case assignment rosters, provide service representatives with step-by-step instructional SharePoint guidance, develop scoring trackers, draft email for mass distribution to the military departments’ PEBs and prepare case shells for SharePoint inputs.

2.6.2 Perform help desk responsibilities by responding to calls for new and returning adjudicator registration and other technical issues.

2.6.3 Perform suspense and control responsibilities for case files and prepare case status updates.

2.6.4 Maintain QAP administrative documentation. Maintain matrix for case distribution. Maintain QAP case distribution and planning by coordinating availability of adjudicators with PEB Service representatives.

2.6.5 Review and coordinate monthly, quarterly and annual Office of Secretary of Defense reports. Manage and maintain joint SharePoint site for post process reviews.

2.6.6 Quality Assurance: The Contractor shall assist with the OSD/WCP’s Quality Assurance Program (QAP) for the Disability Evaluation System (DES) to include but not limited to various administrative requirements for consistency and accuracy reviews. Work detail may also include data analysis and creating reports for OSD review.

2.7 Sr. Administration/Clerical Support (Joint Base Andrews, MD)

2.7.1 The contractor shall provide lead administrative support in managing workload associated with multiple outreach programs, to include core applicants and the mental health review segment of case work. Duties include, but are not limited to developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client’s requirements; interfacing with personnel to coordinate meetings, maintain logs, records and files, providing end-user support, and performing general administrative duties; assisting in budgetary, billing, and financial management; preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals. Upon receipt of case files, the contractor shall bookmark relevant documents associated with the medical conditions of the disability review. The contractor shall be responsible to operate within the CMTS operating system, to include progressing case files through tasks and stages. Contractor shall establish and maintain liaison with Army, Navy and Coast Guard primary points of contact for human relation and personnel matters. Contractor shall oversee management, monitoring, and tracking of ancillary training, performance/effectiveness report requirements, and award and decoration submissions for civilian, Air Force, Navy and Army assigned personnel. Contractor shall oversee and manage manpower support requirement for the Army, Navy and Coast Guard. Process military department orders and service-specific required documentation for incoming and outgoing Reserve personnel

2.7.2 The contractor shall work in support of the PDBR Staff Support Officer function at JBA, Md. The staff officer function includes: understanding and implementing complex rule sets associated with the physical disability ratings framework to include the interpretation of VASRD and relevant DOD and Service specific regulations.

3.0 Service Summary (Performance Objectives)

SAF/MRBR Intake Analysis Office

SAF/MRBR Intake Operations, Digitization and Records Management

PDBR Staff Support Officer

3. Provide administrative support in managing workload associated with multiple outreach programs. The Contractor shall monitor questions submitted to the PDBR through the PDBR/PA website and provide responses to inquiries within 3 business days.

PDBR Staff Nurse Practitoner-Oriented Support Officer

PDBR Administrator

QAP Administrator

Sr. Administration/Clerical Support (JBA)

GENERAL INFORMATION

4.0 AUTOMATED DATA PROCESSING (ADP)/TELECOMMUNICATIONS ENVIRONMENT

4.1 Software: Not Used

4.2 DELIVERABLES

4.2.1 GENERAL GUIDANCE. Only Contracting Officer Representative (COR) or the designated alternate has the authority to inspect, accept, or reject all deliverables.

4.3 EXPERTISE

4.3.1 The contractor shall provide personnel with training and experience to perform advanced requirements definition, testing, and functional systems analysis tasks. Mandatory requirements include strong organizational skills, along with good written and verbal English communication skills. Individuals should have experience as a base or headquarters level personnel program manager, with personnel systems analysis, working knowledge of both functional and automated utilization procedures business process improvement modeling, functional testing and defect tracking concepts, formal work product inspection concepts, knowledge of functional point analysis, and Human Resources module tool sets, relational database management systems, transaction processing concepts, and working knowledge of the Air Force personnel career field from a functional and systems standpoint.

4.3.2 Special Requirements. The contractor shall provide personnel able to withstand work requiring extended periods of sitting or standing. If required for the position, the contractor shall comply with DoD Directive 8570.1, Information Assurance (IA) Training, Certification, and Workforce Management, and DoD 8570.01-M, Information, Assurance Workforce Improvement Program as a condition of employment. The Government will notify the contractor which positions must comply with this requirement.

5.0 TRAVEL.

5.1 Travel may be required in support of this requirement. The contractor shall submit a request for travel with an estimate of total cost(s) to the government and receive approval 10 days prior to traveling. Contractor employees may be required to travel to various locations within the continental United States (CONUS) and outside the continental United States (OCONUS) in performance of PWS. Once approved, the contractor shall make arrangements and pay all necessary commercial travel expenses, after the completion of travel, the contractor shall submit expense vouchers to the COR and Contracting Officer. The COR will verify all travel costs and ensure all allocable and reasonable prior to approving for payment. Allowable travel costs are described in the Federal Acquisition Regulation (FAR) 31.205-46. Travel costs not specifically covered at FAR 31.205-46 may be addressed on an as-needed basis. The Joint Travel Regulation (JTR) does not apply to contractors; however, it may be used to aid the contracting officer in making individual decisions regarding travel rules. The contractor shall travel using the lower cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the contractor shall use the tourist class, economy class, or similar accommodations to the extent they are available and commensurate with the mission requirements. Travel will be reimbursed on a cost reimbursable basis; no profit or fee will be paid.

6.0 SECURITY.

6.1 Visitor Group Security Agreement (VGSA). The contractor shall enter into a long-term visitor group security agreement if service performance is on a government installation. This agreement shall outline how the contractor integrates security requirements for service operations with the Air Force to ensure effective and economical operation on the installation. The agreement shall include:

6.1.1 Obtaining and Retrieving Identification Media. As prescribed by the AFFAR 5352.242-9000, Contractor access to Air Force installations, the contractor shall comply with the following requirements:

a. The contractor shall obtain base identification and vehicle passes for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished identification badges while visiting or performing work on the installation.

b. No later than three working days prior to contract commencement, the contractor shall submit a written request on company letterhead to the program manager listing the following: contract number, location of work site, start and stop dates, and names of contractor employees needing access to the base. The authorized program manager will endorse the request and forward it to the issuing base pass and registration office or security forces for processing. Contractors will present government (state or federal) issued ID, and INS Form 9 (I9), before being issued a pass to enter the installation. Before being issued a pass to enter the installation, a Wants and Warrants check will be conducted for every individual requesting a pass. Personnel employed by the contractor must get a pass for their privately owned vehicles at Bldg. #1032, Visitor Reception Center, with proof of following:

(1) Liability Insurance

(2) Current License Plates

(3) Current State Inspection Sticker (If Required)

(4) Valid State Driver License

(5) A phone number for sponsor on base

c. Vehicles owned by the contractor with the company names permanently printed on them are not required to obtain a pass as long as a current work order is presented at the time of entry. However, current liability insurance, state inspection sticker, and registration is required. The person driving the vehicle must have a valid operator license for the type of vehicle.

d. The contractor is responsible for ensuring employees report to Bldg. # 1032, Visitor Reception Center, to present their Form I-9 (Employment Eligibility Verification).

e. Upon completion or termination of the contract or expiration of the identification passes, contractors shall ensure that all base identification credentials issued to contractor employees are returned to the issuing office. If a contractor employee has been terminated, the credentials will need to be retrieved and returned to issuing activity so that employee does not have base access. If the credential is not retrieved then SF will need to be notified so base access is not allowed.

f. Failure to comply with these requirements may result in withholding of final payment.

6.1.2 Pass and Identification Items. The contractor shall ensure the following pass and identification items required for service performance are obtained for employees and non-government owned vehicles:

a. Installation Access Pass (IAP) (DBIDS), Visitor/Vehicle Pass (AFMAN 31-116), used for contracts for less than six months to include one-day visits (i.e. warranty work)...

b. Installation Access Card (IAC) (DBIDS), (AFI 31-113), used for contracts for more than six months or more.

c. DoD Common Access Card (CAC), (AFI 36-3026), used for contracts for more than six months and requirement exists for access to the government computer systems and software. CAC applications are accomplished by Trusted Agents via the Contractor Verification System (CVS).

6.1.3 Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include employee's name, social security number, and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the contracting officer and Information Security Program Manager (ISPM) at each performance site 30 days prior to the service start date. Updated listings shall be provided when an employee's status or information changes, or every thirty days, whichever occurs first. A Visit Request for all employees with security clearances is required to be sent through the Joint Personnel Adjudication System (JPAS). The contractor shall notify the Information Security Program Manager (ISPM) at each operating location 30 days before on-base performance of the service. The notification shall include:

a. Name, address, and telephone number of company representatives.

b. The contract number and contracting agency.

c. The highest level of classified information to which contractor employees require access.

d. The location(s) of service performance and future performance, if known.

e. The date service performance begins.

f. Any change to information previously provided under this paragraph.

6.1.4 Suitability Investigations. Contractor personnel not requiring access to classified shall successfully complete, as a minimum, a National Agency Check with Inquiries (NACI), before operating government furnished workstations. The contractor shall comply with the DoD 5200.2-R, Personnel Security Program, AFMAN 33-152, User Responsibilities and Guidance for Information Systems, and AFI 33-200, Information Assurance (IA) Management, requirements. NACI investigations requests are initiated using the Standard Form (SF) 85 and are submitted to the installation Information Protection Office through the Unit Security Manager. NACI investigations are different from the Wants and Warrants checks, and are provided by the government at no additional cost to the contractor.

6.1.5 Security Monitor Appointment. The contractor shall appoint a security representative for the on base long term visitor group. The security representative may be a full-time position or an additional duty position. The security representative shall work with the host organization to provide employees with training required by DoDM 5200.01, Information Security Program, AFPD 31-4, Information Security, and AFI 31-401, Information Security Program Management. The contractor shall provide initial and follow-on training to contractor personnel who work in Air Force controlled/restricted areas. Air Force restricted and controlled areas are explained in AFI 31-101, Integrated Defense.

6.1.6 Additional Security Requirements. In accordance with DoDM 5200.01, Information Security Program and AFI 31-401, the contractor shall comply with AFSSI 7700, Emission Security (EMSEC) Program; applicable AFKAGs, AFIs, and AFSSIs for Communication Security (COMSEC); and AFI 10-701, Operations Security (OPSEC) Instructions. The contractor will comply with DoD Standard 22/Force Protection Condition Measures, DoD Standard 25/Level I-AT Awareness Training, and associated tasking contained in AFI 10-245, Antiterrorism (AT) standards. Level I AT Awareness training is available for contractor personnel and can be requested by calling 652-1357/1905 or by visiting Bldg. 863, Rm 129.

6.2 Freedom Of Information Act Program (FOIA). The contractor shall comply with DoD Regulation 5400.7-R/Air Force Supplement, DoD Freedom Of Information Act Program, requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. The contractor shall comply with AFI 33-332, Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, Section 8013. The contractor shall remove or destroy official records only in accordance with AFI 33-322 Records Management, or other directives authorized in AFI 33-364, Records Disposition—Procedures and Responsibilities.

6.3 Reporting Requirements. The contractor shall comply with AFI 71-101, Volume- 1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Contractor personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

6.4 Physical Security. Areas controlled by contractor employees shall comply with base Operations Plans/instructions for FPCON procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The contractor shall safeguard all government property, including controlled forms, provided for contractor use. At the close of each work period, government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured. During increased FPCONs, contractors may have limited access to the installation and should expect entrance delays.

6.5 Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government. Lost keys shall be reported immediately to the contracting officer. The government replaces lost keys or performs re-keying. The total cost of lost keys, re-keying or lock replacement shall be deducted from the monthly payment due to the contractor. The contractor shall ensure its employees do not allow government issued keys to be used by personnel other than current authorized contractor employees. Contractor employees shall not use keys to open work areas for personnel other than contractor employees engaged in performance of duties, unless authorized by the government functional area chief.

6.6 Lock Combinations. The contractor shall establish procedures in local OIs ensuring lock combinations are not revealed to unauthorized persons and ensure the procedures are implemented. The contractor is not authorized to record lock combinations without written approval by the government functional area chief. Records with written combinations to authorized secure storage containers or Secure Storage Rooms (SSR), shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers. The contractor shall comply with DoD 5200.1-R security requirements for changing combinations to storage containers used to maintain classified materials.

6.7 Traffic Laws. The contractor and their employees shall comply with base traffic regulations.

6.8 Healthcare. Healthcare provided at the local military treatment facility on an emergency reimbursable basis only.

7.0. GENERAL INFORMATION

7.1 Work performance location. The government will provide the contractor a work area at Building 575, Randolph AFB and Building 1500, JBA.

7.1.2 Telework. Telework may be approved by the COR based on mission requirements. If telework is approved the contractor must provide the COR with a copy of the contractor's company telework guidance/policy.

7.1.3 Work hours. The contractor personnel shall work a 40 hour week and shall provide coverage during core duty hours, 0800-1530 EST/CST, Monday through Friday. AFPC and JBA follow the OPM schedule for holidays provided during each work year. Down days declared by the AFPC or JBA Commander are considered a business day and are not included in the definition of a holiday. If flextime or a compressed work schedule is approved by the COR, contractor work hours shall be provided to the COR and shall meet the core duty hour requirement. Occasional change of work hours may be required to accommodate extraordinary requirements. Extended or compressed schedules that are mutually beneficial and do not exceed 80 work hours in the pay period will be requested and approved through the COR. Government furnished resources will be available during the same hours.

7.2 GOVERNMENT FURNISHED EQUIPMENT

7.2.1 The government will provide contractor personnel with workspace, office furniture and supplies, computer resources, and telephones necessary to perform the task, commensurate with those provided government employees.

7.2.2 The contractor will have access to government regulations, specifications, standards, technical manuals, design documentation, and task documentation.

8.0 PERSONNEL ACCESS TO BASE FACILITIES

8.1 Contractor shall provide information required to obtain Common Access Cards (CAC) to the Government Trusted Agent. Contractors shall report to the Bldg. 399, JBSA-Randolph TX or Bldg. 1414 JB Andrews MD, for issuance of CAC Cards.

8.2 Vehicle Registration: Contractors will initially proceed to Main Gate Visitors Center of JBSA-Randolph TX or JBA MD. Before entering the base, individual will stop at Bldg. 1021 JBSA-Randolph or Bldg. 1840 JBA and register vehicle. Individual must have proof of insurance and vehicle registration in order to register vehicle. If the contractor vehicle is already registered, no additional action is required. If there are any other questions, contact the Visitor Center at 210-652-3939 (Randolph) or 301-981-2562 (Andrews).

9.0 QUALITY CONTROL

9.1 Contractor’s Quality Control Plan (QCP): The contractor shall provide and maintain a current QCP, which shall ensure the requirements of the contract are provided as specified. The plan shall cover the Service Summary items at a minimum. The contractor shall provide the plan within 30 days after award.

9.2 RECORDS management

9.2.1 Contractors’ Records. Contractors under contract by the Department of Defense (DoD) maintaining records in their area of responsibility shall comply with all records management oversight necessary to ensure all Air Force record-keeping requirements, electronic and paper, are met IAW AFI 33-322, Records Management Program; AFI 33-364, Records Disposition--Procedures and Responsibilities; AF Electronic Records Solution Guide ; AFMAN 33-363, Management of Records, para 6.4; AFRIMS RDS https://afrims.amc.af.mil/rds_series.cfm , (AF Records Information Management System Records Disposition Schedule). This applies to contractors performing records management support and where contractors perform duties/services/functions in place of U.S. Government employees (AFI 33-322, para 10). Air Force Instructions, guides and publications can be accessed by http://www.e-publishing.af.mil/.

9.2.2 Contractors shall manage all data created for government use or legally controlled by the government according to the records management procedures IAW AFI 33-364, para 2.10. The contractor shall assign the appropriate file identification and disposition instruction to all records delivered to the U.S. Government (AFMAN 33-363, para 4.1).

9.2.3 Contractors must not conceal, remove, mutilate, obliterate or destroy records without proper authority. Unauthorized concealment, removal, mutilation, obliteration or destruction of records, or any attempt to do so, is a violation of Title 18, U.S.C., Section 2071 and may be punished by up to three years confinement and a fine (AFI 33-322, para 3.2).

9.2.4 DOD Policy on Elimination of Use of Class I Ozone-Depleting Substances. No DOD contract awarded on or after June 1, 1993 may include a specification or standard requiring the use of an ozone depleting chemical. The supply or service being procured by this contract has been certified as a non ODC item. If to your knowledge the product or service contains or will require the use of ozone depleting chemicals in the performance of this contract, you are required to notify the Contracting Officer immediately.

NOTE: The following list of products, if applicable to this order, must comply with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

1. Software applications and operating systems.

2. Web-Based internet and internet information and applications.

3. Telecommunications products.

4. Video and multimedia products.

5. Self-contained, closed products.

6. Desktop and portable computers.

Further information and guidance can be found at www.section508.gov Appendix A

Historical Data and Estimated Workload

The contractor shall provide the personnel necessary to perform the work requirements/expectations (second column). The Government Equivalent Duty Title/Series is for information only.