FA7014-15-R-5014-0001.doc

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND ANSWERS

The following questions and answers are hereby incorporated into the solicitation:

Question 1. Would you please confirm that the personnel related to the first three duty titles/series listed in Appendix A’s historical data and estimated workload will be assigned to Joint Base Randolph, TX?

Answer: That is correct.

RFP Change: See revised Appendix A

Question 2. Would you please confirm that the personnel related to the final seven duty titles/series listed in Appendix A’s historical data and estimated workload will be assigned to Joint Base Andrews, MD?

Answer: That is correct.

RFP Change: See revised Appendix A

Question 3. The Page Limit table contained on page 24 of the PDBR PWS indicates that a maximum of 5 pages will be allowed for Volume II, Past Performance. On page 25 of the PDBR PWS, paragraph entitled Volume II, Factor II 2.i Past Performance Volume Content: “This volume is limited to no more than two (2) page per contract listed, with a maximum of five (5) references.” This would indicate that if the offeror had 5 contract references at 2 pages each – the total page count would be a maximum of 10. Will the government please clarify if Past Performance references are limited to five (5) and if page count limit is 5 or 10 pages?

Answer: The Past Performance volume is limited to five (5) pages. You can talk about one reference in five pages or five reference in one page each, it’s up to the offeror how to keep the references in the five page limitation.

RFP Change: See revised Addendum to FAR 52.212-1, Instructions to Offerors in paragraph (l)(2)

Question 4. On document PDBR RFP FA7014-15-R-5014, Page 54, Section 5352.215-9000 FACILITY CLEARANCE (MAY 1996) references “The offeror must possess, or acquire prior to award of a contract, a facility clearance equal to the highest classification stated on the Contract Security Classification Specification (DD Form 254) attached to this solicitation.” DD Form 254 does not appear to be attached. Will the Government issue a DD-254 for this contract? If so will the DD-254 cover both Andrews AFB and Randolph AFB?

Answer: No DD254 is required for this effort.

RFP Change: Removed AFFARS 5352.215-9000

Question 5. Past Performance Questionnaire, Attachment 4 Cover Letter states: “We depend on information received from organizations such as yours, which have had first-hand experience with the offeror, for the evaluation of the offeror's performance on those contracts or work efforts.

Our areas of interest regarding the offeror are summarized in the enclosed questionnaire. Our schedule is extremely tight and we desire your written response no later than three (3) business days after your receipt of this letter. This schedule will allow us sufficient time to analyze the data for our source selection.”

Is there a hard date that the Source Selection Board must have these questionnaires submitted by?

Answer: No, but it would be in the offeror’s best interest to ensure the references send the information by the proposal due date. Questionnaires received after evaluations are completed will not be considered.

RFP Change: None

Question 6. In 5352.215-9000 FACILITY CLEARANCE, there is a reference to an attached DD-254, but there was no DD-254 provided in the solicitation documents. Will the Government provide this attachment?

Answer: See response to Question 4.

RFP Change: See Question 4.

Question 7. Can the Government clarify the proposal submission instructions? The RFP states “Delivery of hand carried proposals shall be coordinated in advance with Grover Henderson or Melissa Tamayo no later than close of business 18 August 2015,(2:30 PM EST) in order to allow time to arrange meeting at the Joint Base Andrews NAF Visitor’s Center for delivery” – but the RFP also allows submission of proposals by e-mail. Are offerors required to do both e-mail and hand delivery?

Answer: No.

RFP Change: None

Question 8. Appendix A, Historical Data and Estimated Workload has some performance metrics for different positions. Is Government’s expectation to maintain the same level of performance?

Answer: Yes

RFP Change: PWS Revised to clarify by adding the performance requirements to the corresponding section.

Question 9. Can Government correlate the position titles in Section 2 with the Government Equivalent Duty Titles in the Historical Data and Estimated Workload table in Appendix A?

Answer: Yes

RFP Change: See Revised Appendix A

Question 10. Appendix A provides a list of Government Equivalent Duty Title/Series for each position. Would the government clarify where we can find a list of these titles and a crosswalk to equivalent GS levels so that we can price these positions accurately?

Answer: The Government will provide only the titles.

RFP Change: See Clause 52.212-5 revised fill-ins to FAR 52.222-42 Question 11. Would the government clarify whether any of these positions are considered Service Contract Act (SCA) positions?

Answer: The offeror must determine this.

RFP Change: None Question 12. And if any of these positions are SCA, would the government please provide a wage determination rate for those positions?

Answer: If categories chosen by an offeror are subject to Service Contract Labor Standards, Wage Determinations are already part of the solicitation.

RFP Change: None

Question 13. Appendix A provides Work Requirements/Expectations which provide historical workload data. Would the government clarify if these may be considered current monthly requirements for each position?

Answer: Appendix A is historical data and was the workload that will be expected for this effort.

RFP Change: Appendix A has been revised to reflect historical data only, the PWS has been revised to incorporate performance expectations for this requirement.

Question 14. It is not clear from the PWS and Appendix A where each position is located. Would the government please clarify the location of each position – at Joint Base Andrews, MD or at Joint Base Randolph TX?

Answer: Yes

RFP Change: See revised Appendix A.

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

ADDENDUM TO FAR 52.212-1

Addendum to FAR Provision 52.212-1 Instructions to Offerors (ITO) – Commercial Items (Apr 2014)

The following information in FAR 52.212-1 is hereby modified:

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 60 calendar days from the date specified for receipt of offers.

(d) Product Samples. Product samples are not required.

The following information is hereby added to FAR 52.212-1 (b)

(12) Proposals in response to this RFP may be submitted by e-mail to Grover Henderson, grover.w.henderson.civ@mail.mil and Melissa Tamayo melissa.s.tamayo.civ@mail.mil . Your e-mail submission shall be checked and determined to be "virus-free" prior to submission. Delivery of hand carried proposals is an available option. However, if offerors choose to hand deliver proposals the delivery option shall be coordinated in advance with Grover Henderson or Melissa Tamayo no later than close of business 18 August 2015,(2:30 PM EST) in order to allow time to arrange meeting at the Joint Base Andrews NAF Visitor’s Center for delivery. Proposals response date and time is 19 August 2015 at 10:00 AM EST.

(k) Additional Instructions. Offerors are required to meet all solicitation requirements, including term and conditions, representations and certifications, and technical requirements, in addition to those identified as evaluation factors or subfactors. Failure to meet a requirement may result in an offer being ineligible for award. Offerors must clearly identify any exception to the solicitation terms and conditions and provide complete accompanying rationale on Page 1 of the Technical Volume.

(1)The proposal shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of stated claims. The proposal should not simply rephrase or restate the government’s requirement but rather shall provide convincing rationale to address how the offeror intends to meet the requirement. Offerors shall assume that the government has no prior knowledge of their facilities and experience and will base its evaluation on the information provided in the offeror's proposal.

(2) Any questions regarding this Request for Proposal (RFP) shall be submitted by e-mail to Grover Henderson; grover.w.henderson.civ@mail.mil; Comm: 240-612-6156 and Melissa Tamayo, melissa.s.tamayo.civ@mail.mil, 240-612-6138 no later than close of business 10 August 2015.

(3) Except for the reproduced sections of the solicitation document, the text size shall be no less than 11 point. Pages shall be numbered sequentially by volume and or section.

(4) Organization/Number of Copies/Page Limits: The proposal must be complete, self-sufficient, and respond directly to the requirements of this solicitation. The response shall consist of three (3) separate volumes; Volume I – Technical Proposal, Volume II – Past Performance and Volume III – Cost/Price.

(5) The offeror shall prepare the proposal as set forth in the Proposal Organization Table below. The volumes identified in the table shall be submitted as separate files for each volume. The format of the volumes shall be supported by Microsoft Word 2010, Excel, PowerPoint or Microsoft Publisher. The content of each proposal volume is described in the the table below:

(6) Page Limitations: Page limitations shall be treated as maximums. If exceeded, the excess pages will not be read or considered in the evaluation of the proposal. Blank pages, title pages, cover pages, table of contents, tab indexing, glossaries, Technical Proposal Checklist, list of tables and figures, capability statements, resumes (if submitted shall not exceed three pages) of key personnel, letters of intent (if submitted), teaming arrangement summary (if applicable) are not included in page limitation. Legible tables, charts, graphs and figures may be used to depict organizations, systems and layout, implementation schedules, plans, etc.

(7) Page Size and Format: A page is defined as each face of a sheet of paper containing information. When both sides of a sheet display printed material, it shall be counted as two pages. Page size shall be 8½ x 11 inches. Pages shall be single-spaced and typed, except for displays and the reproduced sections of the solicitation document. The font shall be Times New Roman and no less than 11 point in size. Use at least 1 inch margins on the top and bottom and ¾-inch side margins. Pages shall be numbered sequentially by volume. When text is included within displays, it may be no smaller than 8 point, but must be clearly legible without magnification, as determined solely by the Contracting Officer (CO). The size of the displays shall not exceed the page size as defined above. Do not include foldout pages.

(8) Title Page: Each volume must include a title page. The title pages must show:

· Solicitation Number

· Name, address, telephone numbers, e-mail address of the offeror, CAGE Code and DUNS

(9) Cross-Referencing: The proposal volumes shall be written on a stand-alone basis so that its contents may be evaluated without cross referencing to another volume. Information required for proposal evaluation which is not found in its designated volume will be assumed to have been omitted from the proposal.

(10) Indexing: Each volume shall contain a detailed table of contents to delineate the subparagraphs within that volume. Tab indexing shall be used to identify sections and will not count against page limitations.

(11) Glossary of Abbreviations and Acronyms: Each volume shall contain a glossary of all abbreviations and acronyms used, with an explanation for each. Glossaries do not count against the page limitations of the respective volumes.

(l) Proposal Volume Instructions: The following details specific instructions for each volume.

(1) Volume I, Factor I – Techncial Proposal: The Technical proposal shall be specific and complete. Legibility, clarity, grammar, spelling and coherence are very important. The proposal may be deemed unacceptable if it is not legible, clear, and coherent or contains grammatical and spelling errors. Offeror’s responses will be evaluated against the Technical factor defined in Evaluation of Offers 52.212-2. Offerors shall assume the Government has no prior knowledge of their facilities and experience and will base its evaluation on the information presented in the offeror’s proposal.

Technical Factor - Staffing Plan: At a minimum, the offeror shall provide complete information on the appropriate number of personnel and the labor categories it proposes to perform the requirements of the PWS and PWS Appendix A. For each labor category, the offeror shall provide the qualifications that will apply to the category. This information will be incorporated into any resulting contract. The offeror shall explain how the labor mix will be successful. In order to exceed this factor, the offeror is encouraged to thoroughly read the addendum to FAR 52.212-2 to understand how the response will be evaluated.

(2) Volume II, FACTOR II – Past Performance: Submit no more than five (5) references for recent and relevant contracts (as defined in the addendum to FAR 52.212-2). Offerors are cautioned that the Government may use data provided by each offeror and data obtained from other sources in the evaluation of past performance.

(i) Past Performance Volume Content: This volume is limited to no more than two (2) page per contract listed, with a maximum of five (5) references. Regardless of the number of references the maximum page limit for Factor II is five (5) pages (ref the table above). The following information shall be provided for each referenced contract:

Company/Division Name

Program Title, Contracting Agency

Contract Number

Brief Description of the Contract Effort

Type of Contract

Period of Performance

Original Contract Value ($) and Current Value ($)

Point of Contact Name, Address, Telephone Number and Email

Comment regarding compliance with contract terms and conditions

Comments regarding any known performance determined unacceptable to the customer, or not in accordance with contract terms and conditions.

(ii) If a joint venture or teaming arrangement is contemplated, provide complete information as to the arrangement, including any relevant and recent past performance information on previous teaming arrangements or joint ventures with the same partner. If this is a first time joint effort, each party to the arrangement must provide a list of past, present, recent, and relevant contracts, not to exceed a total of five (5) references for both parties.

(iii) The Contractor shall send out Past Performance Questionnaires (Attachment 5) and the Past Performance Questionnaire Cover Letter (Attachment 4) to each of the references points of contact identified in the contractor’s Past Performance Volume. The responsibility to provide accurate point of contact information and to ensure questionnaires are submitted to the government rests solely with each offeror. The Questionnaire (Attachment 5) and other means may be used by the Government in obtaining Past Performance. Once the Past Performance Questionnaires are completed by the offeror’s POCs, the information contained in the Questionnaires shall be considered source selection sensitive and not released to you, the offeror. Questionnaires shall be sent directly to the Government.

(iv) In the event that commercial contracts or contracts the offeror performed as a subcontractor are presented as past/present sources of performance information, a client authorization form shall be submitted with proposals so that the Government may obtain past performance information from the commercial reference if necessary, the form shall authorize/instruct them to share Past Performance Information. This authorization will not count against the page limit.

(3) Volume III, FACTOR III -- Price Proposal: The offeror shall submit complete this volume in accordance with FAR 52.212-1(b), with the exception of 52.212-1(b)(4) technical description and 52.212-1(b)(10) past performance, which are addressed in this addendum as separate volumes.

(m) Use of Contractor on Staff Supporting Requirement in Source Selection: Offerors are advised that technical and price data submitted to the Government in response to this solicitation may be released to non-government advisors for review and analysis. A warranted Government Contracting Officer will review all analysis and approve all contractual documents. The non-government advisor support may be provided by:

Dawson, Inc.

http:// www.dawson8a.com

1101 Pennsylvania Ave., Suite 600

Washington, DC 20004

(1) Submission of proposal will constitute acceptance of the statement above, or offeror shall provide written objection to disclosure as indicated in below. If the offeror objects to disclosure of a portion of the proposal, the consent to release above shall be provided for the remainder of the proposal. Attachment 3 fully outlines the AFDW Local Clause for Non- Government Advisor Support and is to be returned signed by the vendor with the technical proposal unless there is an objection as noted below:

(2) Any objection to disclosure shall be provided in writing to the Contracting Officer within three (3) business days before RFP closing date; and shall include a detailed statement of the basis for the objection. The detailed statement shall identify the specific portions of the proposal the offeror objects to disclosure to non-government advisors.

(3) The Contracting Officer shall evaluate any objection to disclosure and make a determination whether the non-government advisor(s) shall be permitted to participate in the source selection. The Contracting Officer shall inform the objecting offeror of the final determination, and, if the use of non-government advisors has been changed, shall inform all offerors of the change.

PWS

Department of Defense

Physical Disability Board of Review

Performance Work Statement (PWS)

United States Air Force

Original Date: 16 July 2015

Revised: 10 August 2015

PERFORMANCE WORK STATEMENT

1.0 DESCRIPTION OF SERVICES

This PWS addresses the activities and scope required to execute support of the Department of Defense Physical Disability Board of Review mission located at both Joint Base Andrews, MD and the Air Force Review Boards Intake Analysis Office, a geographically separated unit at Joint Base Randolph, TX. The PDBR functions at Joint Base Andrews support the adjudication of Veterans cases and execution of the DoD Quality Assurance Program. The Intake Analysis Office serves as the application and records consolidated intake source for processing and digitizing of all application requests to the Air Force Board for Correction of Military Records (AFBCMR), the Air Force Discharge Review Board (AFDRB), and the DoD Physical Disability Board of Review (PDBR).

2.0 Tasks

2.1 SAF/MRBR Intake Analysis Office (Joint Base Randoph, TX). In support of the PDBR, the Contractor shall provide initial case input and case tracking for all services applications and case analysis to determine relevancy of available evidence submitted with the application. This includes application and any evidence which the applicant shall submit; pertinent military personnel records, outpatient medical records, previous Physical Evaluation Board (PEB) proceedings, etc. At a minimum, the contractor shall process 200 cases each month.

The Contractor shall:

2.1.1 External Action Support: Initiate necessary action to obtain files and records as deemed pertinent to the case; e.g., PEB files, reports of separation, disability case files, service medical records. Such information shall typically be obtained from Veteran Affairs (VA) Regional Offices, Physical Evaluation Boards and the respective military personnel records custodians. At a minimum, the contractor shall process 20 records requests each month.

2.1.2 Obtain required records by contacting appropriate records custodian and track records for arrival at suspended intervals, e.g., 30 days. Accomplish required follow-up actions. Correctly identify required records and promptly process requests as required. The Contractor is responsible for handling and safeguarding sensitive documentation/data, Personally Identifiable Information (PII) and protected health information.

2.1.3 Case Verification: Provide verification regarding key aspects of military service to ensure accuracy of official records essentially pertinent to the case as determined by existing directives, technical knowledge, and experience.

2.1.4 Case Transfer: Prepare and assemble case files for transfer to the appropriate PDBR, work phase and update CMTS. Applications directed to the PDBR will contain three component files (application, respective service PEB results, and the service outpatient treatment record) along with all rating decisions and examinations from the Department of Veterans Affairs (DVA) that will be merged into a combined primary file (CPF). The CPF will be converted and saved in an optical character recognition format. The CPF file will be bookmarked to accurately identify relevant documents associated with the medical conditions(s) of the disability review. Product should accurately identify documents associated with the respective condition(s) that were recorded in the PEB to include subordinate supporting documents contained in the file from the DVA and should rarely be omitted from the record.

2.1.5 Update CMTS and generate notice to applicant/counsel. Prepare case file for transfer to the appropriate PDBR, work phase-involving case files transferred, preparation of relevant correspondence, and data files for case synopsis. Errors should be minimal and easily corrected.

2.1.6 Case closing for Air Force applicants: Task appropriate office of primary responsibility to secure required corrections directed by PDBR, and notifies applicant/counsel of the decision.

2.1.7 Task appropriate Records Custodians to prepare new discharge correspondence, e.g., DD Form 214, Certificate of Release or Discharge From Active Duty. Secure corrected discharge documents from appropriate Records Custodians to reflect relief provided by the PDBR.

2.1.8 For Air Force Applicants only: Notify applicant/counsel of PDBR, AFBCMR, or AFDRB decision and attaches corresponding discharge documents. Update CMTS and post-decisional documents and returns records to appropriate Records Custodians as applicable. Correspondence should rarely be returned for omitted corrective action. Records will be promptly returned (within 10 business days of closing actions) to appropriate custodian

2.1.9 The Contractor shall have demonstrated experience in identifying and securing military personnel records. Additionally, the Contractor shall have familiarity with the DVA and the Defense Finance and Accounting Service.

2.1.10 The Contractor shall have the demonstrated knowledge and experience with military personnel records systems.

2.1.11 The Contractor shall have the demonstrated experience with database management to include experience in preparing products and reports residents in CMTS.

2.1.12 The Contractor shall have the demonstrated experience with Commercial-Off-The-Shelf (COTS) office automation software consisting of electronic mail (Microsoft Exchange), scheduling/calendar (Microsoft Outlook), spreadsheet (Microsoft Excel), presentation (Microsoft PowerPoint), and word processing software (Microsoft Word) compatible with the following operating systems (OS): Microsoft Windows, Workstation OS, per current Microsoft desktop operations version in use by the Air Force.

2.1.13 The Contractor shall have good interpersonal communications skills to specifically include command of the English language good telephone etiquette involving a large volume of telephone calls on a daily basis.

2.1.14 Customer Support: The Contractor shall provide customer support related to any inquiries concerning existing systems and any new systems being developed and/or prototyped.

2.1.15 Program Management: The Contractor shall support monthly program management reviews to address program status of financial, scheduling, and technical performance aspects along with any topics identified by the Government.

2.1.16 Demonstrate experience with the NPRC, the ARPC, and the AFPC in identifying and securing military personnel records. Experience and knowledge is beneficial but not necessary.

2.1.17 The Contractor shall meet the requirements for access to the designated VA remote systems (currently CITRIX), become familiar and demonstrate the ability to identify and download pertinent documentation from the Veterans Benefits Management System (VBMS), Compensation and Pension Record Interchange (CAPRI), Virtual VA and VA Share systems.

2.1.18 It is desired that the Contractor has experience with Automated Records Management System (ARMS), Defense Eligibility and Enrollment System (DEERS) and knowledge of accessing and updating data in a case management system such as the CMTS to include experience in preparing products and reports resident in CMTS.

2.2 SAF/MRBR Intake Operations, Digitization and Records Management (Joint Base Randolph, TX)

2.2.1 Purpose: Provide scanning of applications and records support for the Digitization and Records Management Office (SAF/MRBR).

2.2.2 Scope: The Air Force Review Boards Intake Operations, SAF/MRBR, a geographically separated unit of the Air Force Review Boards Agency (SAF/MRB), serves as the application intake source for processing records correction requests to the Department of Defense (DoD) PDBR, AFBCMR and AFDRB. The process involves scanning applications w/attachments, save on server, and upload/update data in a CMTS. In addition, scan Master Personnel Record (MPR), Service Treatment Record (STR), and other types of records, save on server, and upload/update in CMTS. The objective of this aspect of the process is transformation of the application processes to a fully digitized operation while eliminating paper exchanges and expediting the overall process to assist SAF/MRB in rendering Secretary of the Air Force decisions.

2.2.3 Requirements: The Contractor shall provide resources with records gathering and associated liaison with the appropriate records custodians, e.g., Air Force Personnel Center, National Personnel Records Center, and the Department of Veterans Affairs. The Contractor shall have a working knowledge and understanding of DoD applications, DD Form 149, DD Form 293, and DD Form 294 w/supporting documentation, save on dedicated server, and upload/update data in CMTS. Scan/digitize the National Personnel Records Center (NPRC), Master Personnel Record (MPR), Service Treatment Record (STR), and other types of records save on server, and upload/update in CMTS. All pertinent data clearly identified on application (i.e., name, SSN, address, etc.) updated in CMTS. The Contractor is responsible for handling and safeguarding sensitive documentation/data, PII (personally identifiable information) and protected health information. At a minimum, the contractor shall process 733 cases each month.

2.2.4 Skill Capabilities: Duties include obtaining boxes of mail from mailroom and use of technological equipment, i.e., copy machine, scanner, printer and personal computer.

2.2.5 The Contractor shall provide technical and administrative support by scanning applications and records. This includes receiving applications and any evidence which the applicant shall submit; pertinent military personnel records, outpatient medical records, previous board proceedings, boards of inquiry, etc.

The Contractor shall:

2.2.6 Assist with the retrieval of, Applications for Correction of Military Record Under the Provisions of Title 10, U.S.C. 1552; EO 9397), DD Form 149; Application for the Review of Discharge from the Armed Forces of the United States (Authority: 10 U.S.C. 1553; E.O. 9397), DD Form 293; Application for a Review by the Physical Disability Board of Review (PDBR) of the Rating Awarded Accompanying a Medical Separation from the Armed Forces of the United States, DD Form 294.

2.2.7 Scan the application and build case file within established database, CMTS, scans application into image library and posts to CMTS. Update applications (DD Forms 149/293/294) data into CMTS within 3 business days of receipt. Accurately update CMTS and transfer the case to the appropriate Analyst in timely manner. Rejects should be minimal and easily corrected.

2.2.8 External Action Support: Scan records from VA Record Centers, Military Personnel Flights (MPF), and the respective custodians at the Air Reserve Personnel Center (ARPC), (NPRC), Automated Records Management System (ARMS), and Air Force Personnel Center (AFPC) into image library and post to CMTS.

2.2.9 Receive, examine, and date the application. Determine type of review the applicant is requesting and basic participant identification, e.g., applicant/counsel contact information. Promptly review (date of receipt) applications and determine appropriate data entries for subsequent update to database, Case Management and Tracking System (CMTS). Generate receipt notice to applicant/counsel.

2.2.10 Using SAF/MRB (Secretary of the Air Force/Military Review Board) established processes, build case file within CMTS, scan application into image library and posts to CMTS. Update PDBR, AFBCMR and AFDRB applications to CMTS within 3 business days of receipt. Errors should be minimal and easily corrected.

2.2.11 The Contractor shall have the demonstrated experience with Commercial-Off-The-Shelf (COTS) Office Automation software consisting of electronic mail (Microsoft Outlook), scheduling/calendar (Microsoft Outlook), spreadsheet (Microsoft Excel), presentation (Microsoft PowerPoint), and word processing software (Microsoft Word) compatible with the following operating systems (OS); Microsoft Windows Workstation OS, current Microsoft Windows and associated products.

2.2.12 The Contractor shall have good interpersonal communications skills to specifically include command of the English language and good telephone etiquette involving a large volume of telephone calls on a daily basis.

2.2.13 Program Management: The Contractor shall support monthly program management reviews to address program status of financial, scheduling, and technical performance aspects along with any topics identified by the Government.

2.3 PDBR Staff Support Officer (Joint Base Andrews, MD)

2.3.1 Veterans Affairs Schedule for Rating Disabilities (VASRD) and Regulatory Competency: The Contractor is required to understand and correctly apply complex rule sets associated with the physical disability ratings framework to include the interpretation of VASRD and relevant DOD regulations.

2.3.2 Case Review and Preparation of Draft Record of Proceeding: The Contractor shall initiate and develop the Draft Record of Proceeding that frames the applicant’s medical condition, history, and scope of review. At a minimum, the contractor shall process 40 cases for production and training each month.

2.3.3 CMTS: The Contractor shall be responsible for operating within the CMTS, to include progressing case files through tasks and stages.

2.3.4 Outreach Program: As tasked, the Contractor shall provide administrative support in managing workload associated with multiple outreach programs. The Contractor shall monitor questions submitted to the PDBR through the PDBR/PA website and provide responses to inquiries within 1 business days.

2.3.5 Quality Assurance: As tasked, the Contractor shall assist with the OSD/WCP, (QAP) to include but not limited to various administrative requirements for consistency and accuracy reviews. Work detail may also include data analysis and creating reports for OSD review. At a minimum, the contractor shall perform 108 audits, scoring, and reports each month.

2.3.6 The Contractor shall have training and a minimum of 1 year experience with understanding and correctly applying complex rule sets associated with the physical disability ratings framework to include the interpretation of VASRD and relevant DOD and Service specific regulations.

2.4 PDBR Staff Nurse Practitioner-Oriented Support Officer (Joint Base Andrews, MD)

2.4.1 VASRD and Regulatory Competency: The Contractor shall maintain current licensure, certification and compliance with continuing education requirements of a staff nurse practitioner. The Contractor shall have training and a minimum of 1 year experience with understanding and correctly applying complex rule sets associated with the physical disability ratings framework to include the interpretation of VASRD and relevant DOD and Service specific regulations.

2.4.2 Bookmarking/Identification of Case File: The Contractor upon receipt of case files will perform a comprehensive review and bookmark relevant documents associated with the medical conditions under consideration of the disability review. At a minimum, the contractor shall perform this for 20 cases each month.

2.4.3 Case Review and Preparation of Draft Record of Proceeding: The Contractor will prepare and amend the Draft Record of Proceeding to include analysis that frames the applicant’s medical condition, history, and scope of review. The contractor’s role will align with the core PDBR board functions and would provide a medical analysis to both medical and line officers as the board adjudicates cases.

2.4.4 CMTS: The Contractor will be responsible to operate within the CMTS, to include progressing case files through tasks and stages.

2.5 PDBR Administrator (Joint Base Andrews, MD)

In support of the PDBR the Contractor shall assist in the administrative operation of the Joint Central Adjudication Unit (JCAU) of the PDBR.

The Contractor shall:

2.5.1 Provide technical and administrative duties involving office automation support using multiple automated programs and software such as databases, spreadsheets and tracking systems to include CMTS.

2.5.2 Prepare letters for USPS mailing and packages for FedEx shipping. Review all outgoing correspondence to ensure procedural/grammatical accuracy, and conformance with general policy. Correspondence should rarely be returned for corrective action.

2.5.3 Accurately input the data in CMTS to ensure accuracy in processing PDBR cases. Prepare and review monthly reconciliation reports to verify accuracy of CMTS data entries. Remove excessive documents from CMTS upon case closure and ensures Record of Proceedings have been screened to redact all PII for posting into the electronic public reading room.

2.5.4 Run reports extracting data from CMTS to identify metrics, trends, and forecast long-range case reception in order to balance equitable case distribution among case analysts and ensure compliance with high interest submissions, e.g., DoD Mental Health Review (MHR), DVA Homeless Veterans. Run other reports, as necessary, based on special needs of senior leadership.

2.5.5 External Action Support: Prepare Board recommendation and case files for transfer to the Army, Navy, and Coast Guard designated decision authority (DDA) for final decision processing using the current transfer methods. Track progress of receipt of final decisions and reports untimely receipt to the Chief, JCAU. Upload decisional documents into CMTS upon receipt, update data elements accordingly and close cases. Processes MHR recommendations to the applicants and service DDA.

2.5.6 Receive appropriate applications and records, complete appropriate CMTS data entry to acknowledge receipt/transfer to next processing phase, and forward to appropriate staff officer. The Contractor is responsible for handling and safeguarding sensitive documentation/data, PII and protected health information. Final processing actions should be accomplished within three business days of receipt.

2.5.7 Assist in the scheduling of boards and various other official events or meetings by securing the appropriate facility to conduct the meeting/event and ensuring the facility possesses the required technological capabilities required. Assist in the planning and coordination of the meetings/events by ensuring sufficient copies of required documentation are duplicated. Arrange for sponsored events and ensures proper protocol is followed. Maintain and updates various intra-Agency spreadsheets and databases to include IT equipment inventory and office personnel contact rosters. At a minimum, the contractor shall perform 32 case reviews to meet a monthly requirement of 32 completed (ROP) cases each month.

2.5.8 Review sanitized Records of Proceeding to ensure all PII has been redacted for posting to PDBR Electronic Reading Room.

2.5.9 The Contractor shall have a demonstrated knowledge and experience with case management systems, COTS office automation software consisting of electronic mail (Microsoft Exchange), scheduling/calendar (Microsoft Outlook ), spreadsheet (Microsoft Excel), presentation (Microsoft PowerPoint), teleconferencing (Microsoft LYNC) and word processing software (Microsoft Word) compatible with the following operating systems (OS): Microsoft Windows, Workstation OS, per current Microsoft desktop operations version in use by the Air Force.

2.5.10 The Contractor shall have good interpersonal communications skills to specifically include command of the English languageand good telephone etiquette involving telephone calls from applicants.

2.6 External DoD QAP Administrator (Joint Base Andrews, MD)

The Contractor shall:

2.6.1 Develop monthly case assignment rosters, provide service representatives with step-by-step instructional SharePoint guidance, develop scoring trackers, draft email for mass distribution to the military departments’ PEBs and prepare case shells for SharePoint inputs.

2.6.2 Perform help desk responsibilities by responding to calls for new and returning adjudicator registration and other technical issues.

2.6.3 Perform suspense and control responsibilities for case files and prepare case status updates.

2.6.4 Maintain QAP administrative documentation. Maintain matrix for case distribution. Maintain QAP case distribution and planning by coordinating availability of adjudicators with PEB Service representatives.

2.6.5 Review and coordinate monthly, quarterly and annual Office of Secretary of Defense reports. Manage and maintain joint SharePoint site for post process reviews.

2.6.6 Quality Assurance: The Contractor shall assist with the OSD/WCP’s Quality Assurance Program (QAP) for the Disability Evaluation System (DES) to include but not limited to various administrative requirements for consistency and accuracy reviews. Work detail may also include data analysis and creating reports for OSD review. At a minimum the contractor shall perform 36 suspense and control tasks to meet a monthly requirement of 36 completed cases.

2.7 Sr. Administration/Clerical Support (Joint Base Andrews, MD)

2.7.1 The contractor shall provide lead administrative support in managing workload associated with multiple outreach programs, to include core applicants and the mental health review segment of case work. Duties include, but are not limited to developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client’s requirements; interfacing with personnel to coordinate meetings, maintain logs, records and files, providing end-user support, and performing general administrative duties; assisting in budgetary, billing, and financial management; preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals. Upon receipt of case files, the contractor shall bookmark relevant documents associated with the medical conditions of the disability review. The contractor shall be responsible to operate within the CMTS operating system, to include progressing case files through tasks and stages. Contractor shall establish and maintain liaison with Army, Navy and Coast Guard primary points of contact for human relation and personnel matters. Contractor shall oversee management, monitoring, and tracking of ancillary training, performance/effectiveness report requirements, and award and decoration submissions for civilian, Air Force, Navy and Army assigned personnel. Contractor shall oversee and manage manpower support requirement for the Army, Navy and Coast Guard. Process military department orders and service-specific required documentation for incoming and outgoing Reserve personnel

2.7.2 The contractor shall work in support of the PDBR Staff Support Officer function at JBA, Md. The staff officer function includes: understanding and implementing complex rule sets associated with the physical disability ratings framework to include the interpretation of VASRD and relevant DOD and Service specific regulations. At a minimum, the contractor shall perform 32 case reviews to meet a monthly requirement of 32 completed (ROP) cases.

3.0 Service Summary (Performance Objectives)

SAF/MRBR Intake Analysis Office

SAF/MRBR Intake Operations, Digitization and Records Management

PDBR Staff Support Officer

3. Provide administrative support in managing workload associated with multiple outreach programs. The Contractor shall monitor questions submitted to the PDBR through the PDBR/PA website and provide responses to inquiries within 3 business days.

PDBR Staff Nurse Practitoner-Oriented Support Officer

PDBR Administrator

QAP Administrator

Sr. Administration/Clerical Support (JBA)

GENERAL INFORMATION

4.0 AUTOMATED DATA PROCESSING (ADP)/TELECOMMUNICATIONS ENVIRONMENT

4.1 Software: Not Used

4.2 DELIVERABLES

4.2.1 GENERAL GUIDANCE. Only Contracting Officer Representative (COR) or the designated alternate has the authority to inspect, accept, or reject all deliverables.

4.3 EXPERTISE

4.3.1 The contractor shall provide personnel with training and experience to perform advanced requirements definition, testing, and functional systems analysis tasks. Mandatory requirements include strong organizational skills, along with good written and verbal English communication skills. Individuals should have experience as a base or headquarters level personnel program manager, with personnel systems analysis, working knowledge of both functional and automated utilization procedures business process improvement modeling, functional testing and defect tracking concepts, formal work product inspection concepts, knowledge of functional point analysis, and Human Resources module tool sets, relational database management systems, transaction processing concepts, and working knowledge of the Air Force personnel career field from a functional and systems standpoint.

4.3.2 Special Requirements. The contractor shall provide personnel able to withstand work requiring extended periods of sitting or standing. If required for the position, the contractor shall comply with DoD Directive 8570.1, Information Assurance (IA) Training, Certification, and Workforce Management, and DoD 8570.01-M, Information, Assurance Workforce Improvement Program as a condition of employment. The Government will notify the contractor which positions must comply with this requirement.

5.0 TRAVEL.

5.1 Travel may be required in support of this requirement. The contractor shall submit a request for travel with an estimate of total cost(s) to the government and receive approval 10 days prior to traveling. Contractor employees may be required to travel to various locations within the continental United States (CONUS) and outside the continental United States (OCONUS) in performance of PWS. Once approved, the contractor shall make arrangements and pay all necessary commercial travel expenses, after the completion of travel, the contractor shall submit expense vouchers to the COR and Contracting Officer. The COR will verify all travel costs and ensure all allocable and reasonable prior to approving for payment. Allowable travel costs are described in the Federal Acquisition Regulation (FAR) 31.205-46. Travel costs not specifically covered at FAR 31.205-46 may be addressed on an as-needed basis. The Joint Travel Regulation (JTR) does not apply to contractors; however, it may be used to aid the contracting officer in making individual decisions regarding travel rules. The contractor shall travel using the lower cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the contractor shall use the tourist class, economy class, or similar accommodations to the extent they are available and commensurate with the mission requirements. Travel will be reimbursed on a cost reimbursable basis; no profit or fee will be paid.

6.0 SECURITY.

6.1 Visitor Group…