Jodel Questions and Answers.pdf

QUESTIONS AND ANSWERS

Question: What is the format for the report?

Response: Report should be contractor format. The Government does not have a specific format IAW PWS Para 1.1.2.3.

Question: What is the timeline for the following:

Response:

Initial Report: See Service Summary for paragraph 1.1.1.1 in the performance work statement.

Social Media Policy: See Service Summary for paragraph 1.1.1.2 in the performance work statement.

Written Response Process: See Service Summary for paragraph 1.1.1.3 in the performance work statement.

Written Guide for Reporting: See Service Summary for paragraph 1.1.1.4 in the performance work statement.

Question: Once a preliminary version is developed for each deliverable, how many rounds of review will there be?

Response: This is dependent upon the product delivered and number of “rounds” cannot be set.

Question: What is AFOSI?

Response: Air Force Office of Special Investigations

Question: Will the contractor have access to JAG resources when drafting any policies/memos?

Response: No, the contractor will not have access to JAG resources. The Government will coordinate with JAG, if required.

Question: Will there be a schedule to meet with representatives from USAFA?

Response: There will be a performance conference held within 5 business days after award.

Question: What is the format of the training? Will it be live? Or previously recorded?

How many trainings need to be given?

Response: Training may be in-person or virtual for permanent party as stated in the revised performance work statement paragraph 1.1.1.5 and added para 1.1.1.6.

Question: How many people will attend the training?

Response: Approximately 150 permanent party members will need in-person/virtual training. USAFA has ~4400 cadets that will utilize the created materials.

Question: Is the contractor required to support any languages other than English?

Response: English only. If it is discovered that there may be a problem with posts in another language, the Government will address it at that time.

Question: How many trainings need to be conducted?

Response: Two per year: a primary training session, and an alternate/make-up day. If permanent party members miss either of these, they may watch a previously recorded session.

Question: Who will have final approval of the training material?

Response: The Government customer (working group) will have the final approval of training material. See updated PWS para 1 and 1.1.1.6.

Question: How many posts per day on average are posted to USAFA’s Jodel?

Response: Average number of posts is dependent on several factors and we are not able to provide an accurate estimate. Traffic on Jodel may increase when controversial topics arise at USAFA. Over the period of 7-14 December 2023, the average number of posts (i.e., originating post and following comments), the average number of messages is between 170-200 posts. Some posts are just pictures.

Question: Does this mean that you only need Jodel monitored? “The primary social media platform for monitoring is Jodel, and the scope of this contract requires the contractor to monitor only platform at a time.”

Response: Yes, there is a typo in the PWS and was corrected in the revised PWS para 1.1.2.

Question: What information needs to be reported the duty officer of the day for a reported post? (Jodel is anonymous so we cannot provide a person’s name).

Response: The contractor is required to report any post with all available information that violates the criteria IAW the policy and response guide to the duty officer of the day.

The contractor may be required to work with USAFA Air Force Office of Special Investigations (AFOSI), a law enforcement agency, to legally obtain information such as Jodel user data, IP addresses, etc.

Question: PWS para.1 states that 'The contractor shall quickly and effectively identify posts that violate company policies and/or United States laws, rules and regulations, or those that negatively impact the culture & climate of USAFA, and coordinate with Jodel to actively address these posts.' Is the contractor required to monitor all rooms within the Colorado Springs area or only the ones associated with

USAFA?

Response: Only posts associated with USAFA “room.” If it is discovered that additional rooms/channels must be monitored, the contract will be modified, and the contractor may be entitled to request an equitable adjustment.

Question: As this is a Best Value contract, if the offerors past performance is not recent or relevant, will it be graded as neutral and therefore acceptable?

Response: Contractor with no past performance would be considered “neutral.”

Question: PWS para.1.1.1 states that 'the contractor may develop a cadet survey issued by USAFA to identify attitudes, usage patterns, skill level, etc., related to social media.' Will this be hosted on USAFA IT systems, or can it be hosted by contractor and complete via web browser?

Response: There is an official process at USAFA for administering surveys. If a contractor wishes to create a survey, the contractor may develop one and provide it to USAFA for administration. See PWS paras 1.1.1 & 1.2.1 for Government Data Rights.

Question: PWS para.1.1.1.3 states that 'The contractor shall coordinate with USAFA entities to effectively develop a written guide for cadet reporting of misconduct on Jodel, that USAFA can distribute digitally (PDF file) to cadets and permanent party.' Will this reporting of misconduct by cadets be done through Jodel, USAFA channels or third party channels?

Response: Reporting shall be to the appropriate authorities based on the Cadet’s misconduct as defined in the policy and response plan developed IAW PWS para

1.1.1.2. and 1.1.1.3.

Question: Is this a Wage Determination contract? If so, what occupational code relates to this effort?

Response: Technical approach will determine occupational code based on labor categories selected by the contractor and/or defined as a professional employee. Wage determination provided for reference.

Question: PWS para. 4 states that The Contractor shall perform the above services, excluding Federal holidays. ' Does the USG expect 24 hours a day, 7 days a week monitoring for 365 days a year? Or daily monitoring limited to normal work hours Monday thru Friday?

Response: IAW PWS para 1.1.2 “The contractor must monitor Jodel daily (especially during peak usage hours), and report violations IAW the response plan (PWS, para.

1.1.1.2., 1.1.1.3., & 1.1.1.4.) after discovering the post or being alerted by a third party in a timely manner, but NLT than within 24 hours of discovering a post, such that USAFA leadership can quickly address violating posts.”

Question: Whether companies from Outside USA can apply for this? (like, from India or Canada) Response: Potential vendors must meet the requirements outlined in the solicitation.

Question: Whether we need to come over there for meetings?

Response: Meetings may be held in multiple ways to include online or in-person.

Question: Can we perform the tasks (related to RFP) outside USA? (like, from India or Canada) Response: Potential vendors must submit a technical approach that meets the requirements of the solicitation.

Question: Can we submit the proposals via email?

Response: Quotes must be submitted per the instructions in the solicitation.