Attachment 5 Past Performance Questionnaire rev 1.pdf

Attachment 5: Past Performance Questionnaire

9 April 2025 Controlled Unclassified Information Page 1 of 9

The 94th Contracting Flight in the process of competitively selecting a source for the Local & Long Distance Telecommunications for Dobbins ARB, GA. The proposed effort requires the Contractor to provide all necessary transmission facilities, equipment, materials, maintenance, test equipment, and design layout to perform and provide long - distance and local services at the designated demarcation point. Ensure that the proposed solution is compatible with the government's current infrastructure, including any special items, equipment, wiring, or infrastructure required. The contractor shall ensure the legacy equipment is operational until the cut- over phase begins. The contractor is responsible for troubleshooting and maintaining the operation of the long-distance and local circuit up to its termination point. Services shall not include residential/business services for non-Government entities or Government Contractors at Dobbins ARB, Georgia. Offeror’s are being evaluated on their past performance of performing same or similar efforts which reflects the offeror's ability to perform on the proposed effort. We depend on information received from organizations such as yours, which have had first-hand experience with the offeror, for the evaluation of the offeror's performance on those contracts or work efforts.

Our areas of interest regarding the offeror are summarized in the enclosed questionnaire. To assist you in preparing your response and expediting your reply, the questionnaire may be filled out electronically and e-mailed to manson.smith.1@us.af.mil and patrina.sheffield@us.af.mil or before proposal due date, 24 April 2025. Your completed questionnaire will become a part of the official Source Selection records. We request the completed questionnaire is not provided to the Offerors of record.

Your assistance is greatly appreciated, and your prompt response will be one of the keys to the successful and timely completed evaluation. .

Section 1: Contract Identification

A. Contractor (Company/Division):

B. Contractor Cage Code:

C. Contract Number:

D. Program Title:

E. Brief Program Description:

F. Period of Performance:

G. Contract Dollar Value:

H. Description of work performed:

No

Key Personnel

I. Was this a competitively awarded contract? Yes

J. Contractor’s Role: Prime Contractor Subcontractor

Section 2: Customer or Agency Identification

9 April 2025 Controlled Unclassified Information Page 2 of 9

A. Customer or agency name:

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract (i.e., local, nationwide, worldwide, other Commands):

Section 3: Respondent Identification

A. Respondent’s name:

B. Respondent’s title:

C. Respondent’s phone number / fax number / e-mail address:

D. Respondent’s position (e.g., Program Manager, PCO/ACO, etc.):

E. Other suggested points of contact:

9 April 2025 Controlled Unclassified Information Page 3 of 9

Section 4: Performance Information

In the tables below, indicate your rating for the contractor’s performance by placing an “X” in the appropriate block to the right of each question. Provide supporting information for each response in the space provided. The performance rating scale is defined as follows:

CODE PERFORMANCE RATING

E

EXCEPTIONAL – Performance meets contractual requirements and exceeds many requirements to the Government’s benefit. The contractual performance being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective

S SATISFACTORY – Performance meets contractual requirements. The contractual performance being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

U

UNSATISFACTORY – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N/A NOT APPLICABLE – Unable to provide a rating. Contract did not include performance for this aspect, performance was not observed, or information was not available. Do not know.

Technical Performance

Item # Question E S U N/A

T1.

How effectively did the contractor provide base voice operational services?

T2.

How was the quality/integrity of technical data/report preparation efforts?

T3.

How adequate/effective was the contractor’s Quality Control Process to identify problems and deficiencies, assess (document deficiencies, trends, and risks), develop, and implement corrective actions, and analyze corrective action effectiveness?

T4.

How well did the contractor provide qualified, certified, and licensed personnel to meet contract requirements throughout the life of the contract?

T5.

How easy was it to get in contact with the contractor when issues arose?

T6.

How well did the contractor understand and perform processes and procedures required for voice operations?

9 April 2025 Controlled Unclassified Information Page 4 of 9

T7.

How effectively did the contractor manage and perform annual maintenance of voice hardware and software?

T8.

How well did the contractor manage and perform inspection, testing and maintenance (ITM)?

T9.

How well did the contractor monitor, manage and prioritize the corrective maintenance program, ensuring work is performed within the specified timeframes identified in the contract?

Technical Support Information:

9 April 2025 Controlled Unclassified Information Page 5 of 9

Program Management

P1.

How effective was overall contract management (including ability to effectively lead, manage, control, and deliver on-time)?

P2

How reasonable and cooperative was the contractor when dealing with program staff (including the ability to successfully resolve disagreements/disputes)?

P3.

How timely and effectively did the contractor resolve contract problems without extensive customer guidance?

P4.

How well did the contractor understand/comply with customer objectives and technical requirements?

P5.

How successfully did the contractor respond to emergency and/or surge situations?

P6.

How well did the contractor manage quality/effectiveness of subcontracted efforts?

P7.

How effective was the contractor’s management (including Government Furnished Property or Material)?

P8.

During changing, unscheduled, urgent, and surge requirements, how well did the contractor identify and apply cross-utilization and/or contingency plans for one-deep positions?

P9.

Of what benefit to the customer were contractor proposed alternative methods/processes that reduced cost, improved maintainability, or other factors?

P10.

To what degree did the contractor implement responsive/flexible processes to improve quality and timeliness of support?

9 April 2025 Controlled Unclassified Information Page 6 of 9

Program Management Supporting Information below to complete and include in response packet.

Transition

TR1.

How smoothly did the contractor transition resources and personnel?

TR2

How effective was the contractor in maintaining continuity of mission support while transitioning/phasing in resources and personnel to support other efforts?

Transition Supporting Information:

9 April 2025 Controlled Unclassified Information Page 7 of 9

Employee Retention

E1.

How effectively was the contractor able to hire/employ key personnel, qualified, certified and/or licensed workforce to this effort?

E2.

How effectively was the contractor able to retain a qualified workforce on this effort?

E3.

How effective was employee compensation towards quality of work?

Employee Retention Supporting Information.

9 April 2025 Controlled Unclassified Information Page 8 of 9

Employee Retention

C1.

How well did the contractor control cost and deliver at the agreed-to price. Describe the reasons for changes to contract value (e.g., scope changes, Government-imposed schedule changes, etc.)?

C2.

How successfully did the contractor alert the Government of unforeseen costs before they occurred?

C3.

How sufficient and timely was the contractor’s cost reporting?

Cost Performance Supporting Information.

9 April 2025 Controlled Unclassified Information Page 9 of 9

SECTION 5: GENERAL COMMENT

Given what I know today about the contractor’s ability to execute what they promised in their proposal, I award to today given if I had a choice.

REMARKS:

Please provide any additional comments concerning this contractor’s performance, as desired.

Respondent’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Manson Smith, manson.smith.1@us.af.mil Patrina Sheffield, patrina.sheffield@us.af.mil

1065223550C Text Box