Linen KT - PWS 2012-03-23.docx

PERFORMANCE WORK STATEMENT

FOR

LODGING LAUNDRY AND DRY CLEANING SERVICES

23 MARCH 2012

DEPARTMENT OF THE AIR FORCE

914TH AIRLIFT WING MSG/SVML

NIAGARA FALLS ∙ NEW YORK ∙ 14304

1.0 DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, materials, supervision and other items and services necessary to perform the Laundry and Dry Cleaning Services as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards of this contract. The estimated quantities of work are listed in Appendix B – Laundry/Dry Cleaning Workload Estimates.

1.1 GENERAL SPECIFICATIONS. Items shall be laundered or dry cleaned and pressed as indicated in the Schedule of Items. All workmanship shall be performed in accordance with the best practices of the commercial laundry and dry-cleaning industry, and comply with all health and safety standards and regulations.

1.2 PICKUP. Counting of articles, including the laundry bag shall be done by government personnel prior to pickup. The laundry that the contractor shall pickup will be dirty/wet. The contractor shall verify count and sign a pickup ticket for the items being picked up and such signature constitutes agreement to the government’s count unless specific exception is taken. A copy of the pickup ticket will be retained by the government. This is done at the time of pickup. The contractor shall be responsible for loading and unloading laundry and dry cleaning at each building to each linen storage room. Contractor shall ensure that soiled laundry does not come into contact with clean laundry and dry cleaning.

1.3 DELIVERY. The contractor shall record number of pieces delivered on the delivery date ticket and the government representative will verify this amount. The laundry that the contractor shall deliver shall be clean and dry. The contractor shall provide the tickets and furnish the government the original and one copy. This is done at time of delivery. The contractor shall pick up soiled laundry and dry cleaning and deliver clean laundry and dry cleaning in accordance with the pickup and delivery location and times identified below.

07 October - 13May

13May – 07 October

NOTE: Pickups shall be delivered, after laundering, the following pickup day. Example: If a pickup is made on Monday, the items will be delivered on Wednesday/Thursday, the next scheduled delivery day.

1.4 STATE OR LOCAL DEPARTMENT OF HEALTH REQUIREMENTS. Contractor shall ensure that its operations comply with any certification or labeling requirements arising from state or local Department of Health regulations.

1.5 UNSERVICABLE ARTICLES. The contractor shall return all unserviceable and non-repairable articles in a separate bundle to the government after laundry or dry cleaning.

1.6 LAUNDRY CARTS. Laundry carts shall be clean when delivering clean laundry and in good working condition. Any broken or damaged laundry carts will not be accepted. The contractor will maintain three (3) large and three (3) small fiberglass laundry carts at our facility at all times.

1.9 PACKAGING. All wrapping shall be accomplished with plastic film unless otherwise specified in the PWS. All items on hangers shall be covered with plastic film bags. Laundry and Dry Cleaning delivered to Niagara Falls ARS shall be wrapped and bundled in accordance with the methods indicated in Appendix B.

NOTE: Sheets and pillow cases will be packaged by color and marked separately. Sheets and pillow cases will also be packaged by size according to indicated markings.

1.10 METHOD OF FINISH CODES

1.11 MISSING / DAMAGED ARTICLES. If any linen item is missing from a delivery, the contractor shall on the same day the shortage occurs, issue an IOU (shortage) receipt to be redeemed by the contractor in the next regularly scheduled delivery at no additional cost to the Government. All accountable items not delivered within 24 hours of the original scheduled delivery date will be considered lost. If a lost item is not delivered by the last contractor workday of the month the item is lost, the contractor shall reimburse to the Government by purchase of item or the replacement cost of the item as determined by the Government. If linen is damaged by the contractor it must be repaired by the contractor to the satisfaction of the Government or the contractor shall reimburse to the Government by purchase of item or the replacement cost of the item as determined by the Government.

2.0 SERVICE SUMMARY (SS). The contractor service requirements are summarized into performance objectives that relate directly to the overall purpose of the contract. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

3.0 CONTRACTOR PERSONNEL.

3.1 CONTRACT MANAGER. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The names of this person, an alternate who can act for the contractor when the manager is absent, and telephone and electronic mail contact information for both shall be designated in writing to the contracting officer.

3.2 The contract manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of the contract.

3.3 The contract manager or alternate shall be available during normal duty hours within 2 hours to meet on the installation with government personnel designated by the contracting officer to discuss problem areas. The manager or designated alternate shall be available within 4 hours after normal duty hours.

3.4 The contract manager and alternate(s) must be able to read, write, speak and understand English.

3.5 The contractor shall ensure each employee can provide the following identification items as applicable for Contractor personnel and non-government owned vehicles required to enter Niagara Falls ARS, NY, items to include Valid Driver’s license, vehicle registration and vehicle insurance. Items must be available for inspection upon entering through the security checkpoints at the Niagara Falls ARS or any point they are requested once on the installation. The contractor will also maintain a current listing of employees. This list will include employee name, social security number and security levels if applicable. This list shall be validated by the contract manager and provided to the Contracting Officer at the contract start date. An updated list shall be provided upon any change of employees.

3.6 EMPLOYEES.

3.7 Contractor personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges which contain the company name and employee name.

3.8 The contractor shall ensure that employees possess all current and valid license(s) or certification(s) necessary to perform their duties as required by law, regulation, or industry best practices.

3.9 The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. Nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DoD 550.7-R “Joint Ethics Regulation (JER)”. In addition, the contractor shall not employ any person who is an employee of the Department of the Air Force if such employee would be contrary to that publication.

3.10 The contractor is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military reservists and National Guard members may be subject to recall to active duty. This abrupt absence at any time shall not constitute an excuse for non-performance under this contract.

4.0 GENERAL INFORMATION.

4.1 QUALITY CONTROL. The basic quality management system must provide for the appropriate controls of service characteristics and attributes during performance, and include inspection and test criteria/methodology/data that is used to verify/validate conformance to acceptance criteria established for the contract. It should describe specific policies, procedures, and practices and identify quality responsibilities for all operational interfaces, within 30 days after the start of the contract.

4.2 QUALITY ASSURANCE. The Government intends to evaluate the contractor’s performance under this contract. Government personnel will record all surveillance observations (QASP). When an observation indicates defective performance, the COR personnel will notify the contract manager or on-site representative. Government surveillance of tasks not listed in the Service Summary may occur during the performance period of this contract.

4.3 GOVERNMENT REMEDIES. The Contracting Officer will follow FAR 52.212-4, Contract Terms and Conditions – Commercial Items (OCT 2003), for Contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

4.4 MULTIFUNCTIONAL TEAM MEETINGS. Members of the Mutifunctional Team (MFT) are identified in Section 4 of the Quality Assurance Surveillance Plan for Lodging Laundry and Dry Cleaning Services. The MFT will convene once per quarter to evaluate contract progress, and may also be convened to address a specific aspect of contract performance.

4.5 HOURS OF OPERATION.

4.6 NORMAL HOURS. See Section 1.1 and 1.3 for pickup and delivery times.

4.7 FEDERAL HOLIDAYS. The following is a list of Federal Holidays observed by this installation: Work that is scheduled to occur on a Holiday shall be accomplished the duty day before the holiday or the first duty day after the holiday.

5.0 DETERMINATION OF ESSENTIALITY. IAW AFI 63-124, Paragraph 2.7.1, and DODI 3020.37, this service is considered a non-mission essential service and may be suspended during crisis.

APPENDIX A

DEFINITIONS

1. TECHNICAL DEFINITIONS PERTAINING TO THIS PWS.

1.2 CLEAN. Finished articles are dry and free of visible soil, lint, and objectionable odor. Spots and stains are removed where practical to do so without damaging the fabric.

1.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR). An individual appointed in writing by the contracting officer to perform expressed contract administration inspection functions.

1.4 DRY CLEANING. Dry cleaning involves the immersion of garments in dry cleaning solvents and cleaning them by use of mechanical action and soaps or synthetic detergents. Dry cleaning removes some soluble and some insoluble soils and dissolves grease stains through the combined actions of dry cleaning solvents, mechanical action, soaps, synthetic detergents, and other cleaning aids.

1.5 LAUNDERING. The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action and by hand in appropriate temperature water solutions of detergents and other additives.

1.6 PACKAGING. The process by which clean garments or other items are placed on hangars and placed in protective paper or plastic film bags. Small items of clothing and other clothing which are not customarily placed on hangars shall be wrapped in protective poly-wrap in accordance with commercial or local practice.

1.7 PRESSING. Pressing is the process for insertion of required creases and removal of undesirable wrinkles from clean garments or items.

1.8 UNSERVICABLE ARTICLES. No longer useable or repairable for purposes intended.

1.9 REPAIRABLE ITEMS. Articles with minor rips, tears (less than four inches), open seams, holes, missing buttons, and broken zippers.

1.10 PROCESSING. All soil, spots, and stains are removed during laundering without damage to fabric.

1.11 CLEANNESS. Each item is entirely clean, thoroughly dry, and free of lint. Reference Definition 1.2.

1.12 WHITENESS / COLOR. White fabrics are sparkling white and free of yellow and gray tints or any other unsightly appearance. Colors are bright and clear.

1.13 SMELL. Articles are sanitized and free of objectionable odors to include no trace of washroom supplies left in fabrics.

1.14 STARCH. Articles such as shirts, trousers, utility clothing, and uniforms which have been starched and pressed have adequate body without excessive stiffness. Fluff dry items are not starched.

1.15 DRYNESS / SOFTNESS. Fluff dry items (tumbled work) such as bath mats, bath towels, hand towels, mattress pads, mattress covers, and blankets are completely dry and soft.

1.16 FINISH. Items such as shirts, trousers, utility clothing, uniforms, and other wearing apparel must be machine finished so that all surfaces are smooth and wrinkle free. There should be no rough spots. These items should retain their original shape and size.

1.17 FLAT WORK. Flat work items are hand or machine pressed, folded, and tied or wrapped in bundles.

1.18 LOST. Not returned within 24 hours of scheduled delivery date.

1.19 DAMAGED. A defective condition of an item due to improper processing resulting in the item not being suitable for return to service.

1.20 LINEN EXCHANGE. The exchange of dirty linen for clean linen.

APPENDIX B

VOLUME ESTIMATES AND BUNDLING REQUIREMENTS

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