Attch_1_A FRC_PWS_-_3_Aug_15.pdf

FA5685-15-Q-0032 Attachment 1

PERFORMANCE WORK STATEMENT (PWS)

FOR

Airman Family Readiness Coordinator

Incirlik AB, Turkey

3 Aug 2015

Table of Contents

SECTION 1 Description of Services Page 3

SECTION 2 Contractor Responsibilities Pages 3-6

SECTION 3 Government Furnished Materials Pages 6-7

SECTION 4 General Information Pages 7-8

SECTION 1 - DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, materials, transportation, management, supervision, quality control and labor necessary to perform family readiness services in accordance with this Performance Work Statement (PWS), AFI 36-3009, Airman and Family Readiness Centers, all applicable commercial practices and Government of Turkey laws.

1.1. TYPE OF SERVICE REQUIRED. This PWS outlines the duties and responsibilities of the Family

Readiness Coordinator (FRC) who will provide Family Support Center (FSC) programs and services as set forth herein to eligible US Armed Forces Active-Duty, Guard and Reserve, DoD Civilian and their families, NAF employees, US Armed Forces and DOD civilian retirees and their families, widows of US

Armed Forces and DOD civilian retirees with or without the following supported organizations: the 717th

Air Base Squadron Ankara, the Office of Defense Cooperation - Turkey, Air Force Office of Special

Investigations, eligible personnel within the United States Embassy, Ankara, eligible personnel within the

Center of Excellence Defense Against Anti-Terrorism, eligible personnel within the Department of

Defense Dependent Schools and personnel deployed or on temporary duty assignment to the area. The

FRC role is to assist Commander’s in their responsibility to ensure the health and welfare of the military community and support mission readiness by helping eligible personnel and their family members, adapt to the changes and demands of military life.

1.1.1. The contractor will liaise with the servicing Airman & Family Readiness Center (A&FRC) at 39th

Force Support Squadron, 39 Air Base Wing, Incirlik, Turkey to ensure A&FRC programs and Core

Services are provided and accessible to 717 ABS as outlined in AFI 36-3009, Airman and Family

Readiness Centers.

1.1.2. The contractor will plan and coordinate all A&FRC budget requirements with the 717 ABS

Resource Advisor and Squadron Commander.

SECTION 2 - CONTRACTOR RESPONSIBILITIES

2.1 The contractor must be fluent in reading, writing, and speaking English in order to perform all responsibilities outlined within the PWS.

2.2. The contractor will be required to perform, at a minimum, the following functions in accordance with AFI 36-3009, Airman and Family Readiness Centers.

(found at http://static.e-publishing.af.mil/production/1/af_a1/publication/afi36-3009/afi36-3009.pdf ):

2.2.1. Provide consultations, assessments, and educational services. Assess clients’ needs and concerns (e.g., family separation, parenting, personal financial management, etc.); evaluate information gathered in interviews and assist or appropriately refer to available helping agencies. Provide guidance and additional referral options to ensure clients acquire their necessary resources. Provide individual and family consultation services, education, referrals, and follow-up. Refer difficult or complex situations to the Squadron First Sergeant, Commander and/or servicing A&FRC FSC. Conduct a variety of educational forums such as individual assistance, classes, seminars, briefings and/or workshops to enhance community capacity and thus assist serviced populations in improving work/life skills and knowledge of available resources.

2.2.2. The contractor will administer and coordinate Family Support programs and services to meet the needs of the local military to include Compliance and Standardization Requirements List (C&SRL).

http://static.e-publishing.af.mil/production/1/af_a1/publication/afi36-3009/afi36-3009.pdf

Family Support Center programs consist of Sponsorship; Transition Assistance; Career Focus (spouse employment); Relocation Assistance (including Family Services Loan Locker); Volunteer Resources;

Information and Referral; Family Life Education; Readiness; and Personal Financial Management

(including Air Force Aid Society emergency assistance referrals).

2.3. The contractor will be the focal point of contact responsible for the distribution of information dissemination to the supported community from the 39th ABW A&FRC. This includes working closely with the 39th A&FRC staff to coordinate and facilitate classes, seminars, and emergency financial assistance.

2.3.1. The contractor shall identify and communicate needed resources and recommend changes to the commander as required, to maintain a viable program that continues to meet the needs of the personnel and family members employed at or living in the 717 ABS area.

2.4. Additional duties the contractor may perform include but are not limited to the following:

2.4.1. Marketing. The contractor will be required to speak at commander's calls, and other public forums to market the A&FRC programs and services.

2.4.1.1. Market and advertise Family Support programs and services available to the supported community to include quarterly or as needed classes/workshops offered by the A&FRC to the supported community.

2.4.2. Key Spouse Program. Act as a liaison between the Key Spouse Program and the servicing

A&FRC programs. The contractor will interface with key spouses to provide current program information, provide referrals and support the activities of the Key Spouses Program.

2.4.3. Military Family Life Consultants (MFLCs). The contractor will coordinate the Military Family

Life Consultants (MFLCs) Program with Healthnet and HQ USAFE/A1SA. The contractor will be the liaison to provide MFLC support to 717 ABS Ankara, Turkey. The contractor will coordinate approvals, travel plans and installation access. Additionally, the contractor will assist the MFLC in obtaining access to the ODC facility.

2.4.4. Reports. The contractor will report all contact with customers in the Air Force Family Integrated

Results and Statistical Tracking system (AFFIRST). In addition, the contractor will keep a local record of all formal and informal contacts with customers. The contractor will update the Defense Installation

Management System (DIMS) quarterly.

2.4.5 Continuity Binders. The contractor will develop and maintain an up-to-date electronic continuity binder on Family Support programs and services under this contract. The continuity binder will be available to 717 ABS Director of Operations and Commander or their designees upon request.

2.4.6. Dissemination of A&RFC Information on Programs and Services. The contractor will act as point of contact for distribution of information and publicity flowing to the supported community from the 39 ABW and the 717 ABS A&FRC. This includes disseminating information or working closely with the 39 ABW A&FRC POC to coordinate additional classes, seminars, briefings and/or workshops to be delivered to Ankara customers by the contractor and/or 39 ABW A&FRC staff members during periodic visits.

2.4.6.1. Develop a Resource Referral Guide (RRG) unique to the local supported community and update it on a quarterly basis. The guide is intended to provide information to clients about local services and resources available for their use including locally offered jobs. The contractor will maintain information on the community in order to provide effective service delivery

2.4.6.2. Maintain brochures, books, magazines, etc., as a reference library for volunteers and customers.

2.4.6.3. Maintain the current welcome package and update as required to reflect new services, etc.

2.4.7. Resources. The contractor will identify and communicate needed resources and recommend changes to the 717 ABS Director of Operations or Commander as required, to maintain a viable program that continues to meet the needs qualified A&FRC users.

2.4.7.1. Attend the Commander's staff meetings as required and provide slides as requested by the

Commander that show the health of the program.

2.4.8. Site Visits. The contractor will facilitate site visits to the ASF and ODC-T from the servicing

A&FRC personnel for Transition Assistance Program (TAP) seminars and Staff Assistance Visits. The contactor will reserve/set up briefing rooms, electronic equipment, advertise information, and sign up attendees.

2.4.9. Community Awareness Events. The contractor will support commander’s special programs.

They will also assist 717 ABS and ODC-T organize and execute special incentive programs such as special awareness briefings and classes, and other community awareness events when needed.

2.4.9.1. The contractor will addresses family violence in military communities by promoting awareness and early identification.

2.4.9.2. Organize newcomer functions and present a briefing detailing available family support programs and services. The 717 ABS Commander or their designee must approve briefing materials, content and format. The contractor will ensure that copies of the briefing are available as required.

2.4.9.3. Provide pre-deployment briefings, sponsorship training, and key spouse training as required.

2.4.9.4. Provide or coordinate the delivery of Air Force Aid Society community programs such as

“Bundles for Babies.”

2.4.9.5. Coordinate with the Commander’s Support Staff (CSS) to facilitate the ‘Smooth Move’ briefing.

2.4.9.6. In process all new comers so as to assess the quality of the sponsorship program. Be a focal point along with sponsors on answering questions for inbound members.

2.4.9.7. Lead/assist 717 ABS or ODC-T staff setting up morale events such as annual Balls, monthly

BBQs, food events, morale trip.

2.4.10. Loan Lockers. The contractor will assist all walk-in clients in completing a temporary hand receipts (AF Form 1297) to check out items from the loan closet, ensuring all returned items are documented and condition recorded.

2.4.10.1. Brief customers on proper utilization and care procedures.

2.4.10.2. Ensure the timely return of items loaned. The contractor will contact customers when items are past their specified return date and notify the 717 ABS Director of Operations when item(s) are past due more than 7 days.

2.4.11. Noncombatant Evacuation Order (NEO) Operations. The contractor will manage all aspects of the 717 ABS NEO program and maintain accurate and up-to-date NEO folders on all eligible personnel. The contractor will conduct periodic training, coordinating any NEO evacuations with designated POCs at 39 ABW, maintain accountability and provide accountability information of eligible

NEO members as required. The contractor will coordinate with 39 FSS on the 717 ABS NEO program and bi-annual exercises.

2.4.12. Relocation Services. The contractor will provide relocation briefings, and assistance. The contractor will coordinate newcomer’s orientation events and conduct biannual newcomer’s briefings for new personnel. The contractor will include local area assets and idiosyncrasies in newcomer’s briefings.

The contractor will also conduct sponsorship or refresher sponsorship training as required. The contractor will maintain up-to-date resources sponsor packets and/or newcomer information to facilitate smooth in processing. The contractor will provide cultural and local resources and public transportation information, to facilitate adaptation to the local area and life on the local economy. The contractor will maintain the Military Installations database with updated local information by updating the database directly or by coordinating with the servicing A&FRC.

2.4.13. Intervention Services. The contractor will provide immediate, short-term intervention assistance in accordance with AFI 36-3009 Airman and Family Readiness Centers to the eligible members facing emergencies or crises while the appropriate agencies respond to the emergency or crises. The contractor will contact the appropriate agencies for long term assistance during such instances. The intervention services will include responding to calls for immediate assistance and providing support while waiting on professional intervention services such as: Victims Advocate, Emergency Medical Services, Installation

Chaplain, member’s supervisor, commander, members/dependents spouse or dependent’s parent. The contractor will provide support to members until relieved by emergency or professional services, appropriate family or unit member. The contractor will respond within one hour to all requests for intervention services.

2.4.14. Perform administrative duties as necessary.

2.5. The contractor personnel will have access to information protected by the Privacy Act, Title 5 of the

U.S. Code, Section 552a of 1974. The contractor will safeguard all information and adhere to the Privacy

Act requirements and all applicable agency regulations. The contractor will maintain all assistance provided to AFRC customers confidential except as excluded by regulation.

2.6. The contractor will maintain professional conduct and appearance, to include appropriate office dress code, grooming and personal hygiene, while performing this contract. The contractor will maintain their office area in a clean, orderly and safe manner.

SECTION 3 – GOVERNMENT FURNISHED MATERIALS

3. GOVERNMENT FURNISHED MATERIALS: There are no Government Furnished Materials for this contract however the government will provide facilities, equipment, and supplies of a general nature sufficient to perform on the contract to include the following:

3.1. 717 ABS will provide: Office space for use, telephones with appropriate DSN and commercial capabilities, access to a computer with commercial office software, printer, facsimile machine, access to

.mil (“dot” mil) sites, dedicated e-mail account on the base LAN, basic office supplies, forms, publications, and reference materials directly related to Family Support programs and services from government or commercial sources. Access to copy machines/base reprographic facilities for reproduction of material directly related to Family Support. The contractor shall comply with applicable policies and regulations concerning the quantities and types of material reproduced. The contractor will have access to base conference and training rooms.

SECTION 4 – GENERAL INFORMATION

4.0. GENERAL INFORMATION: The contractor will be required access 717 ABS, Office of Defense

Cooperation Turkey (ODC-T), and the United States Embassy, Ankara, Turkey. The contractor request and gain access to the 717 ABS through the 717 ABS Anti-Terrorism and Force Protection Officer, access to the ODC-T through the ODC-T Anti-Terrorism and Force Protection Officer and access to the

U.S. Embassy thought the U.S. Embassy Regional Security Office.

4.1. HOURS OF OPERATION. The contractor is `required to work an average of 30 hours per week, Monday through Friday for 52 weeks per year. Specific hours will be determined by needs of the community.

4.1.1 RECOGNIZED HOLIDAYS. The contractor shall not normally be required to provide services on Turkish National and Religious holidays, or the U.S. holidays listed below. The Government does, however, reserve the right to require services on these holidays if determined necessary.

1 JANUARY New Year’s Day rd

MONDAY IN JANUARY Martin Luther King’s Birthday rd

MONDAY IN FEBRUARY President’s Day

LAST MONDAY IN MAY Memorial Day th OF JULY Independence Day st MONDAY IN SEPTEMBER Labor Day nd

MONDAY IN OCTOBER Columbus Day

11 NOVEMBER Veteran’s Day th THURSDAY IN NOVEMBER Thanksgiving Day

25 DECEMBER Christmas Day

4.2. LEAVE. Days off and holidays are in accordance with local policy. Time off must be approved by the Commander and shall not exceed 10 scheduled duty days per year without pay. The contractor will coordinate all leave, in writing, with Commander and courtesy coordinate with the A&FRC FSC.

Coordination shall take place not later than 10 duty days prior to the planned absence. Leave is not paid for by the Government.

4.2.1. In the event of extended leave (more than 10 days) or emergency leave (more than 10 days), the contractor shall coordinate a proper and qualified replacement during the extended absence.

4.3. PHYSICAL SECURITY. The contractor shall be responsible for safeguarding all Government property provided for contractor use. At the close of each duty day, the Government facilities, equipment and materials shall be secured.

4.4. KEY CONTROL. The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any key issued to them by the Government. The contractor shall develop procedures covering key control that will be included in the Quality Control Plan. The contractor shall report the occurrences of a lost or duplicated key to the contracting officer.

4.4.1. In the event that a key, other than a master key, is lost or duplicated, the contractor will be required upon direction of the Contracting Officer; to re-key or replace the affected lock or locks. However, the

Government, at its option, may replace the affected lock or locks or perform re-keying with the replacement of the lock or locks at the contractors expense. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system at the contractor’s expense.

4.4.2. The contractor shall prohibit the use of Government issued keys by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by the contractor’s employees to permit entrance of persons other than contractor’s employees.

4.4.3. LOCK COMBINATIONS. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. These procedures shall be included in the contractor’s Quality Control Plan.

4.5. SAFETY REQUIREMENTS. Safety, health, and fire hazards may exist when working on this contract. The contractor is required to provide all employees the appropriate personal protective equipment in order to safely execute tasks that pose these hazards.

4.6. SAFETY CONSIDERATIONS. Contractor personnel shall give due consideration to personal safety and the safety of other personnel while performing assigned duties.

4.7. SAFETY AND HEALTH TRAINING. The contractor shall develop a safety training program to provide work safety, fire prevention, and health training to all contractor employees performing work under this contract.

4.8 SECURITY FORCES AND FIRE PROTECTION. Emergency assistance will be provided on the installations as necessary for the US Embassy Regional Security Office (RSO), Turkish emergency Fire and Ambulance response, and the Turkish National Police. Personnel will dial the following numbers for emergency services response by dialing:

4.8.1. US Embassy RSO (24/7): 99-455-5555

4.8.2. POLICE: 155

4.8.3. FIRE: 110

4.8.4. AMBULANCE: 112