Drayage_PWS_Performance_Work_Statement_01_Mar_17.pdf

01 Mar 2017

PERFORMANCE WORK STATEMENT

FOR FURNISHINGS MANAGEMENT

DRAYAGE

Aviano Air Base, Italy and

Papa Air Base, Hungary

15 APRIL 2016

PERFORMANCE WORK

STATEMENT FOR

FURNISHINGS MANAGEMENT DRAYAGE

1. DESCRIPTION OF SERVICES: The Contractor shall provide all personnel, equipment, vehicles, tools, materials, supervision and any other item and services necessary to perform

Furnishings Management Drayage Services in accordance with (IAW) this Performance

Work Statement (PWS) at Aviano Air Base Italy and Papa Air Base Hungary located in various areas as shown in Attachments 1 and 2. The Contractor shall provide all required transportation for delivery and pick-up of Government owned furniture and appliances to and from various locations including Furnishing Management Section (FMS) warehouse (Bldg.

43, located at Via Monte Colombera 1, zona Industriale, Aviano (PN). The radius of the area to be serviced is 60 km from Aviano AB (Atch. 1) to include dormitories in Area F, Appliance Repair shop in Area C and 100 kilometers (KM) radius from Papa AB, Hungary

(Atch. 2). All work shall be performed in accordance with national and local rules, regulations, and safety standards as dictated by current Italian and Hungarian laws, directives, and industry standards. The Contractor shall also establish and maintain a quality control plan to ensure professional services are provided. All work shall be performed in a timely manner.

1.1. NOTIFICATION: The U.S. Government will appoint a Contracting Officer's

Representative (COR) to oversee this contract. Contracting Officer's Representative (COR) will contact the contract manager or alternate each Thursday by 1700 hrs and submit the number of vehicle requirements for the following week's drayage services at Aviano.

Whenever services are required for Papa AB, Hungary (only delivery of goods from Aviano

Warehouse to Hungarian Contractor warehouse in Budapest) the COR will contact the contract manager or alternate, each Thursday of the week preceding the required service. The

Government may modify the vehicle requirements so long as it notifies the Contractor no later than 1200 hours on the working day preceding the scheduled service day. The

Government will not be charged for any vehicles cancelled by the indicated suspense day.

Should any of these suspense days fall on a non-Government Work Day then the suspense will shift to the previous Government Work Day. The COR will submit the service request to be performed any day of the following week and any return items will be delivered the day after the return trip. The FMS warehouse in Aviano and contractor’s warehouse in Budapest does not have loading/unloading ramps.

1.2. VEHICLES AND EQUIPMENT.

1.2.1. AVIANO AB: The minimum required vehicles are two semi-tractor trailers and four hard shell swap system trailers (Italian terminology used "cassa scarrabile"). The swap system trailer shall be equipped with hydraulic lifts that can be lowered to the ground level, minimum capacity of 30 cubic meters. All Crew Inspectors shall be equipped with cellular telephones to ensure communication between the English speaking Crew Inspector (CI) and the FMS warehouse. A list of cellular phone numbers shall be presented during the pre-performance contract meeting and will be updated any time changes occur.

1.2.1.1. In certain circumstances, a minimum of two smaller moving vans each one with only the driver, with capacity of a minimum of 1.3 tons, will be required for areas with large vehicle restrictions. Same capacity van could be required for transportation of appliances in need of repair to and from FMS warehouse and Area C. COR will notify the contractor of these locations and necessities.

1.2.1.2. In certain circumstances, the use of a mobile platform vehicle for deliveries or pick-up will be required. These vehicles shall not exceed 3.5 tons each.

1.2.2. PAPA AB: The minimum required vehicle for Papa AB is one hard shell vehicle with a minimum of 40 cubic meters and hydraulic lift that can be lowered to the ground level for transportation of furnishings and appliances to and from Aviano Furnishings Management

Section warehouse (address: via Ellero #1, 33081 Aviano –PN–) and the Papa AB Hungary, contractor’s warehouse 1238 Budapest, Szentlórinci út 17/B.

1.3. PERSONNEL: The Contractor shall provide a minimum of three qualified individuals for each vehicle. One individual will be the CI, who must clearly speak and write English, a driver and an individual for loading and unloading to and from customer pick-up/delivery and the warehouse locations. The number of individuals for warehouse loading/unloading of swap trailers shall be at the Contractor's discretion.

1.3.1. All Contractor's employees in Aviano shall be attired IAW Italian Law, decree 81-08

(Safety). The Contractor shall be responsible for removal and relocation of warehouse items to and from Aviano FMS warehouse location to ensure swap trailers are loaded and ready for pick-up for the following day's schedules. Aviano FMS warehouse hours of operation are

Monday thru Friday, 0800-1700 hrs.

1.3.2. OBSERVANCE OF HOST COUNTRY SOCIAL CONTRIBUTION LABOR LAW

(a) The Contractor throughout the life of this contract shall scrupulously observe the requirements of Italian Law regarding the payment of social contributions for Italian national employees as well as the similar laws/directives for employees who are citizens of any

European Community member nations. The contractor shall require subcontractors at all tiers to also comply with the payment requirements of this law and those of the European

Community member nations. The Contractor shall on a yearly basis, provide copies of the certifications (DURC) issued by the appropriate host nation authority attesting compliance with regular payment requirements of this law and/or corresponding documentation issued for employees that are citizens of other European Community member countries. The certifications shall be provided any time a new employee or subcontractor performs work under this contract or upon expiration of any previously provided certifications. Failure of the

Contractor to strictly observe this special contract requirement shall be sufficient reason for the U.S. Government to terminate this contract for Cause.

(b) The contractor shall be responsible for complying with any and all Italian labor laws, relations and standards in effect or which shall come into effect during the term of this contract. Such compliance shall pertain to: hours of work, wages, salaries, working conditions, labor relations (including collective bargaining, union agreements etc.), particular workmen's compensation, social security contributions for all categories of dependents and professionals.

The Contractor and all subcontractors are required to adhere with all safety laws in effect

(D.L. 81/2008) and that may come into effect of the Italian Government. The Contracting

Officer reserves the right to suspend work until such time as adherence to the laws is assured and to remove from the work site any worker found to ignore required safety practices. Such suspensions of work or removal of employees shall be at no cost to the Government. Failure by the contractor to correct deficiencies in reasonable time shall be cause for Termination for

Cause.

(c) Furthermore the contractor shall safeguard his firm with additional insurance against the risks of monetary recovery by Italian authorities and workers for accidents, injuries or deaths which are imputable to the contractor for failure to observe required safety practices and/or any requirement of paragraph a. above.

(d) The contractor shall be totally responsible and shall save harmless the U.S. Government from any and all disputes, claims, or grievance initiated by employees or third parties because of failure to comply with this special contract requirement.

(e) Contractors shall be responsible for written notification to the local labor benefits office of site work initiation under this contract and shall produce copy of such notice to the

Contracting Officer.

(f) DELETED

(g) With signature of the offer the contractor warrants that the proposed price(s) include all costs in effect or which shall come into effect during the term of the contract for compliance with this contract requirement and also for all responsibilities and risks as indicated herein.

1.4. DELAYS: The Contractor shall notify the COR of any delays, breakdowns, unserviceable equipment, labor strikes, inclement weather or any other reason for postponing a delivery pick-up service NLT two hours prior to the scheduled service unless, said delay is due to unforeseen emergency circumstances (natural disaster, vehicle incident which may be incurred within the 2 hour period). The COR will in turn contact the customer.

1.5. LATE RETURN: If items in the Contractor's vehicles cannot be returned to the warehouse by 1700 hrs the Contractor shall park the loaded vehicles for the night or weekend at its own facility. The Contractor shall bring such vehicles back to the FMS warehouse no later than 0800 hrs the next workday.

1.6. DAMAGES/INSURANCE: The Contractor shall be responsible for any damages caused by the Contractor's crew to Government property, customer's leased facilities and to the FMS warehouse. The Contractor shall be liable for any damage or theft incurred while under his control.

Pursuant to contract clause 52.228-5, Insurance-Work on a Government Installation, the following are the kinds and minimum amounts of insurance that are required for performance of this contract. Employee and third party bodily injury (in addition to the mandatory contractor's country social insurance):

(i) Per Person: EURO 1,000,000.00

Per Occurrence: EURO 5,000,000.00

(ii) Third Party Property Damages, Per Occurrence: EURO 1,500,000.00

Vehicle Liability Insurance in accordance with the mandatory requirements of the contractor's country and those of the European Common Market for work outside of the contractor's country. Insurance policies may be denominated in other than currency of the contractor's country provided the amount is equivalent to those stated above and the insurance policies are valid in the country where work is to be performed.

1.7. ADDITIONAL COSTS: The Contractor shall be responsible for observing local rules and laws and obtain whatever authorizations or permits may be required to ensure services are performed. Any and all costs associated with these authorizations and permits are the responsibility of the Contractor at no additional cost to the Government.

1.8. SWAP TRAILERS LOADING

1.8.1. WAREHOUSE FLOOR: The Contractor shall place the swap trailers on the warehouse floor for loading/unloading operations. Any liquid spills or leaks from trailers shall be immediately cleaned by the Contractor's personnel to render safe the working area.

1.8.2. LOADING OF SWAP TRAILERS.

1.8.2.1. LOADING: Contractor's personnel shall load furnishings and appliances in accordance with (IAW) the customer's AF Form 228 Furnishing Custody Receipt and

Condition Report. The Contractor's personnel shall remove items from storage to be loaded on the designated swap trailers. Items stored higher than 1.6 meters (1.8 meters for mattresses) will be placed on the warehouse floor by FMS warehouse personnel for the

Contractor's personnel.

1.8.2.2. NEW FURNITURE/APPLIANCES: The Contractor's personnel shall remove new furniture/appliances from their boxes, breakdown boxes and place them in a cardboard container outside the FMS warehouse for disposal, place Styrofoam and metal banding material in the designated containers outside/inside the FMS warehouse. All other trash shall be disposed in the FMS dumpsters.

1.8.2.3. STORED FURNITURE: Government pads removed from stored furniture and appliances shall be folded and placed in designated warehouse storage or shall be placed in a

FMS container for laundry.

1.8.2.4. DISASSEMBLY- REASSEMBLY: The Contractor's personnel shall disassemble all required items of Government property to ensure safe movement and delivery at destination.

Contractor's personnel will be also responsible to reassemble all items. In case of any loss of hardware components Contractor is responsible for the replacement.

1.8.2.5. PROTECT ITEMS: The Contractor's personnel shall protect items susceptible to damage (i.e.: scratching, marring, soiling, or chafing) by wrapping such items at times of loading with pads or other COR approved wrapping material. Upholstered furniture shall be protected by wrapping with paper, pads or blankets. All contact surfaces such as corners and edges shall be protected with cushioning materials.

1.8.2.6. TIMELINESS: Daily scheduled pick-up and deliveries shall be completed within normal duty hours (MON – FRI from 8.00 through 17.00). Any changes in the daily schedule must be agreed in advance between the COR and the CI.

1.9. UNLOADING OF SWAP TRAILERS.

1.9.1. WAREHOUSE FLOOR: The Contractor, upon returning to the FMS warehouse from daily scheduled deliveries/pick-ups, shall place the trailers to be unloaded on the floor, and swap with loaded trailers for the following daily scheduled workday delivery/pick up.

1.9.2. UNLOADING: The Contractor's personnel shall unload items from the trailers, the

COR will verify the customer's AF Form 228 for accountability, serviceability and cleanliness. The Contractor's personnel shall unload the trailers and place items in the appropriate FMS storage location. The Contractor's personnel shall place items that will be stored higher than 1.6 meters (1.8 meters for mattresses) on the warehouse floor for FMS warehouse personnel. The Contractor's personnel shall cover all furniture and appliances returned to the warehouse with pads or blankets to prevent damage and accumulation of dust.

The Contractor's personnel shall obtain pads from the warehouse storage area.

1.10. DELIVERIES (FMS WAREHOUSE TO CUSTOMER LOCATION).

1.10.1. WAREHOUSE ARRIVAL: The Contractor's vehicles shall be loaded with swap trailers which have previously been loaded by the Contractor's personnel for the following day’s scheduled workload. Number and order of daily scheduled deliveries and pick-ups will be presented to the CIs by the COR IAW para. 1.1. The contractor's personnel shall arrive each workday no later than 0800 at the FMS warehouse or at the first delivery location.

1.10.2. MISSED APPOINTMENT: The Contractor's personnel shall drive the vehicles to the delivery locations. If occupants are not present, the CI shall notify the COR at 0039-0434-

307482, who will try to notify the customer. The CI shall remain at the location until notification from the COR to leave. Waiting time will not exceed 15 minutes. The CI shall prepare and sign a "Missed Appointment Sheet" (Atch. 3) in two copies, one copy shall remain at the customer's residence for notification and the second shall be attached to the delivery paperwork. Furniture and appliances not delivered will be returned to the warehouse at trip completion. The Contractor shall proceed to the next delivery location.

1.10.3. DELIVERY: The CI shall present himself/herself to the customer, verify the customer ID (Identification Document) and coordinate the placement of the furnishings/appliances. The Contractor's personnel shall unload necessary items from vehicles at destination. Some residences have restricted access ways and may require items to be disassembled and re-assembled. The Contractor's personnel shall place items in the rooms indicated by the customer. The Contractor's personnel shall align and level all furnishings and appliances. Upon completion the CI shall accompany the customer to all delivered items, brief the proper function of the appliances, verify the condition of the items and annotate all information on the customer's AF Form 228. Once the customer accepts the furnishings/appliances, the CI shall have the customer sign the AF Form 228 for full responsibility. The original copy will be kept and returned to the COR and the second copy will be given to the customer.

1.10.4. CLEAN-UP: Before leaving the delivery point, the Contractor's personnel shall remove all packing materials, padding, and debris. The Contractor shall break down boxes and packing materials and dispose it in accordance with local laws and procedures. Upon departure, the Contractor's personnel shall perform any housekeeping required to return the property to the condition it was in upon arrival.

1.11. PICK-UPS (MOVEMENT OF FURNITURE AND APPLIANCES FROM

CUSTOMER LOCATION TO FMS WAREHOUSE).

1.11.1. MISSED APPOINTMENT: The Contractor shall drive the vehicles to the pick-up locations. If occupants are not present the CI shall notify the COR at 0039-0434-307482, who will try to notify the customer. The CI shall remain at the location until notification from the COR to leave. Waiting time will not exceed 15 minutes. The CI shall prepare and sign a

"Missed Appointment Sheet" (Atch. 3) in two copies, one copy shall remain at the customer's residence and the second shall be attached to the pick-up paperwork. The Contractor shall proceed to the next pick-up location.

1.11.2. PICK-UP: The CI shall present himself/herself to the customer, verify the customer

ID and coordinate the pick-up of furnishings/appliances. Prior to the pick-up, the CI shall inspect all furnishings and appliances for accountability, serviceability and cleanliness. Items damaged by the customer will be annotated in the comments section of the customer's AF

Form 228.

1.11.3. CLEANING STANDARDS.

1.11.3.1. NON-ACCEPTANCE/NON PICK-UP: For items not clean to AF standards the CI will ask the customer to clean items to AF standards (Atch. 4). If items are not clean by the end of the pick-up, the CI shall not pick-up the items and complete the FMS cleaning standard checklist, (see Atch. 5). For items not cleaned to AF standards the CI shall start the

Furnishing/Appliances Non-Acceptance Chart (Atch. 6) explaining the reasons for the non pick-up, and inform the customer to take the items to the FMS warehouse at their expense.

Subject chart shall be validated and signed by the customer before leaving the customer's residence, and validated by the COR at the time of the unloading of the items at the FMS warehouse.

1.11.3.2. NON-ACCEPTANCE/CLEANING REIMBURSEMENT: If the customer takes full responsibility for non-acceptance, the CI will prepare a Cleaning Reimbursement Form

(Atch. 7). The customer will fill out and sign the form it must also be signed by the CI. The

CI shall attach the form to the customer's AF Form 228, pick-up the item and return item to the warehouse. Upon return to the FMS warehouse, the CI will notify the COR of the

Cleaning Reimbursement Form and store the items in the location as directed by the COR.

Items picked up by the Contractor that do not meet AF cleanliness standards shall be cleaned by the Contractor's personnel in accordance with attachments 4, 5, 6 in this document.

1.11.3.3. CONTRACTOR RESPONSIBLE FOR CLEANING COST: Items picked up by the

Contractor that do not meet AF cleanliness standards and when Contractor failed to obtain non-acceptance form from the customer, the item shall be cleaned by the contractor's personnel at their expense within 24 hours.

1.11.4. DISASSEMBLY: The Contractor shall disassemble all Government property to ensure safe movement and delivery at destination. All disassembled hardware shall be properly stored. Upon completion, the CI shall verify the condition of the items and annotate all the pick-up information on the customer's AF Form 228. The CI will sign the customer's

AF Form 228 for proof of pick-up. The original copy will be kept and returned to the COR and the second copy will be given to the customer.

1.11.5. PROTECT ITEMS: The Contractor's personnel shall protect items susceptible to damage (i.e.: scratching, marring, soiling or chafing) by wrapping such items at times of loading with pads or other COR-approved wrapping material. Upholstered furniture shall be protected by wrapping with paper, pads or blankets. All contact surfaces such as corners and edges shall be protected with cushioning materials.

1.11.6. SWAP TRAILERS: The Contractor, upon returning to the FMS warehouse from daily schedule pick-ups, shall place the swap trailers to be unloaded on the floor, and replace the swap trailer with a loaded swap trailer for the following scheduled work day, The

Contractor's personnel shall unload the swap trailer. Contractor's personnel shall follow unloading procedure as stated in para 1.3.3.2.

1.11.7. At completion of the work day, the CI shall fill out and sign an FMS Surveillance

Checklist (Atch. 8) provided by the COR. The FMS Surveillance Checklist shall be returned to the COR.

1.12. OTHER DUTIES: No Government furnished equipment is provided. The Contractor shall be responsible and liable for any damage which occurs due to this operation.

1.12.1. GROUNDS MAINTENANCE for building 43.

1.12.1.1. LAWN CARE: Grass cutting service is required as needed for 3,000 total square meters. No fertilization required. The acceptance for grass length is not to exceed 12 cm.

1.12.1.2. LEAF COLLECTION: Clear as needed for 3,000 square meters.

1.12.1.3. SNOW REMOVAL: As needed for 3,000 square meters, and salt de-icing 300 square meters entrance areas.

1.12.1.4. REPAIR AND CLEANING: Minor furniture repair and cleaning of furniture and appliances. No electrical or gas repairs or the purchase of spare parts will be required. Items will be collected and work will be performed as needed. Contractor will be paid by hour spent for the cleaning. No Government furnished equipment/tools or supplies are provided.

2. SERVICE SUMMARY: The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Para Performance

Threshold

Remedy for Threshold

Violations *

1) Timeliness of Service.

Contractor shall comply with all timeliness requirements within the paragraphs cited in this row

1.1., 1.4., 1.5., 1.8.2.6., 1.10.1., 4.3., 4.4.1., 4.4.2., 4.9.

95% of the monthly

Requirements

Not to exceed more than 3 valid customer complaints per month

1.Will be reported in the annual evaluation

2. Reduction on monthly payment

2) Delivery of furniture and appliances from FMS warehouse to customer.

Contractor shall comply with all requirements within the paragraphs cited in this row.

1.10., 4.3. 95% of the monthly

Requirements

Not to exceed more than 3 valid customer complaints per month

1. Will be reported in the annual evaluation

2. Reduction on the monthly payment

3) Pick-up of furniture and appliances from

Customer to FMS warehouse.

Contractor shall comply with all requirements within the paragraphs cited in this row.

1.11., 4.3 95% of the monthly requirements

Not to exceed more than 3 valid customer complaints per month

1. Will be reported in the annual evaluation

2. Reduction on monthly

4) Mobile Platform

Vehicle.

Contractor shall comply with all requirements within the paragraphs cited in this row.

1.2.1.2. 100% of the requirement

Reduction on monthly payment

5) Smaller Vehicles

(vans).

1.2.1.1. 100% of the requirement

Reduction on monthly

Contractor shall comply with all requirements within the paragraphs cited in this row.

6) Grounds Maintenance.

Contractor shall comply with all requirements within the paragraphs cited in this row.

1.12. 99% of the requirement

Reduction on monthly payment

7) Minor Furniture

Repair and Appliance

Cleaning. Contractor shall comply with all requirements within the paragraphs cited in this row.

2.1. 99% of the requirement

Reduction on monthly

*STANDARD: The contractor shall perform all work required by the PWS in a satisfactory manner in accordance with (IAW) the appropriate PWS paragraph. The COR shall not consider the PWS complete until all deficiencies have been corrected. The COR shall notify the

Contracting Office for appropriate action in accordance FAR 52.212-4, Contract Terms and

Conditions-Commercial Items (Jan 2017) if any of the above performance objectives will not be met.

2.1 SURVEILLANCE: Contracting Officers Representative (COR) may be present with the contractor’s personnel in either the Furnishings Management (FMS) warehouse, or during home pickup/drop off to evaluate contractor’s performance and ensure compliance.

2.2 PROCEDURES: The COR will inspect all requirements to ensure contractor compliance with the appropriate paragraph 1.1., 1.1.2.3., 1.3., 1.4., 1.5., 1.8.2.6. 1.9., 1.10., 1.11., 1.2.1.1., 1.2.1.2., 4.4.1., 4.4.2., and 4.9., of the Performance Work Statement each time the service is performed using the attachment checklist (attachment 1 and 2). If inspections indicates unacceptable performance, the COR will immediately notify the contractor personnel to correct the problem. If the contractor personnel refuse to correct the problem on the spot, the COR will notify the Contracting Officer of the deficiencies for correction.

3. GOVERNMENT FURNISHED SERVICES.

3.1. Government furnished services.

3.1.1. The use of the restroom in the FMS warehouse.

3.1.2. Use of electrical outlets for rechargeable battery operated tools.

3.1.3. Use of water faucets for cleaning purposes.

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL PLAN: The Contractor shall develop and maintain a complete

Quality Control Plan (QCP) that ensures the drayage services are performed IAW this PWS.

The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defected services. As a minimum the Contractor shall develop Quality Control

Procedures addressing the areas identified in para. 2, Service Summary. Record of inspections must be available to the Government upon request. A copy of the Contractor's

QCP shall be submitted with the bid proposal. If changes occur, to ensure the requirements of the contract are provided as specified, changes to the QCP shall be provided to the

Contracting Officer for acceptance who in-turn forwards them to the 31st CES/CEIHF. The

Contractor shall submit to the CO a monthly metric report within five working days that the

CO will in-turn forward to 31st CES/CEIHF.

4.2. PERFORMANCE PLAN: The Government will evaluate the Contractor's performance

IAW the Quality Assurance Surveillance Plan (QASP).

4.3. GOVERNMENT REMEDIES: The Contracting Officer shall follow FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 2015), for the Contractor's failure to perform satisfactory services or failure to correct non-conforming services. When the

Contractor fails to perform the required service or performs an incomplete service for any of the performance objectives in this contract the customer should immediately contact the COR who will verify the complaint. If the complaint is valid, the COR will record such complaint using appropriate documentation. The COR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the

COR if not corrected. The COR will consider customer complaints as resolved unless notified otherwise by the customer. The COR shall document the customer complaint and notify the CO accordingly. The contractor shall sign the customer complaint record indicating receipt of the complaint. The contractor will be given 2 hours after notification to correct the unacceptable performance. If the contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint is invalid, the COR will document the written complaint of the findings and notify the customer. The COR will retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint is valid, the COR will inform the Contractor and the Contractor will be given the required amount of time necessary to correct the discrepancy

(loading/unloading/furniture/appliances, deliver/pick up of furniture/appliances require more time to perform). The Contractor shall complete the written customer complaint document with the actions taken. The COR will file the complaint for monitoring future recurring performance. Recurring customer complaints are not permitted for any of the above service items. If a complaint is repeatedly received or discovered during periodic inspections indicating the same deficiency during the service period, the COR will contact the CO for corrective action.

4.4. HOURS OF OPERATION

4.4.1. HOURS OF OPERATION: The Contractor shall perform the services required under this contract within the following hours:

Aviano AB, Italy: Monday through Friday from 0800-1700 hrs.

Papa AB, Hungary: When requested: Tuesday through Thursday form 0800-1700 hrs.

4.4.2. SATURDAYS: If the FMS warehouse is open on a Saturday, the Contractor shall be notified two full working days in advance if the service is required that day, Saturday work hours are from 0700 through 1700 hours. Saturday work is not required for Papa AB

Hungary.

4.4.3. HOLIDAYS OBSERVED: The Contractor will not be required to work on the following U.S. and Italian holidays or the local national employees' day of rest.

HOLIDAYS OBSERVED

Republic Day 2 June

Assumption 15 August

All Saints Day 1 November

Immaculate Conception 8 December

Christmas Day 25 December

Saint Stephen's Day 26 December

New Year's Day 1 January

Epiphany 6 January

U.S. President's Day 3rd Monday in February

Easter Monday The day after Easter Sunday

San Zenone 12 April

Liberation Day 25 April

Labor Day 1 May

U.S. Labor Day 1st Monday In September

U.S. Columbus Day 2nd Monday in October

U.S. Thanksgiving Day 4th Thursday in November

Days of rest (8 days) will be notified to the Contractor 30 days in advance.

Subject to change in calendar years 2018, 2019, 2020, 2021, and 2022. The Contractor will be notified by the COR NLT 10 Dec of each year with all the changes for the following year.

4.5. SAFETY: The Contractor shall ensure all personnel engaged in the performance of this contract observe all Air Force and host country laws and regulations concerning safety.

Safety or personal protective equipment violations shall result in suspension of work until violations are corrected, at no cost to the U.S. Government. The Contractor may also be liable for penalties assessed on such delays.

4.5.1. The Contractor will use every safety means necessary to prevent injury or damage to

U.S. Government personnel and/or property.

4.5.2. In case Contractor personnel or customers are injured or U.S. Government assets are damaged, the Contractor shall promptly inform the COR who, in turn, will inform 31

FW/SEG and 31 CONS/LGCC. In case injuries are life threatening, the Contractor shall contact 31 FW/SEG at +39-0434-307953 and the COR immediately after making required emergency response calls to the local authorities.

4.5.3. Evidence of employees' training on traffic safety and interference hazards prevention shall be provided. Contractor shall ensure spotters are made available as needed to prevent any interference hazards on public areas, in connection with vehicular and pedestrian passageways, at no additional cost. Contractor shall provide a hazard evaluation plan for services to be provided on Base: plan is subject to Contracting Officer's approval.

4.6. CONSERVATION OF UTILITIES: The Contractor shall make sure employees practice utility conservation. The Contractor shall be responsible for operating under conditions that prevent waste of utilities including:

4.6.1. Lights shall be only used where work is actually being performed.

4.6.2. Employees shall not adjust equipment controls for heating and ventilation systems.

4.6.3. Water faucets or valves shall be turned off when not in use.

4.7. PHYSICAL SECURITY: The Contractor shall be responsible for safeguarding

Government property during performance of required work. At the end of each work period, Government leased facilities, equipment, and materials shall be secured.

4.8. EMPLOYEE SECURITY REQUIREMENTS: All employees must have a base entry pass to perform work on the installation, in the FMS warehouse and in off base customer's residence. Base entry pass shall be worn all times during the work day. The Contractor shall present to the Contracting Officer at the pre-performance conference all employee's names, addresses and Italian ID's. The Contractor shall submit the request for pass renewal 20 calendar days prior to the expiration to ensure there is no disruption in services. The

Contractor must return identification cards and other credentials issued by the Government upon the termination of employees or upon termination of the contract and prior final payment.

4.9. INCLEMENT WEATHER: During inclement weather conditions (snow or ice) the

Contractor will make a determination whether to delay or cancel work for site conditions at the Contractor's location, that day, and contact the Contracting Officer and the COR to receive approval. The Contractor shall adjust the schedule for the delay or cancellation and shall not work in the affected areas.

5. CRISIS DECLARED: PERFORMANCE OF DRAYAGE SERVICES IS NOT

REQUIRED DURING CRISIS DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT COMMANDER.

6. SPECIAL QUALIFICATIONS.

CERTIFICATION: The Contractor must be ISO 9001-2008 series certified. Providing certification documents to the Contracting Officer prior to contract start date and subsequently on an annual basis. In case of certification suspension from the pertinent authority, the

Contractor shall notify the Contracting Officer within five working days from the notification of the suspension.

7. PHASE IN/PHASE OUT PROCEDURES

7.1. PHASE IN. At the start of the contract the contractor will be allowed one month to train all personnel and FMS will provide all necessary training and paperwork to enable the contractor to provide the requested service.

7.2. PHASE OUT. One month before termination of the contract the present contractor and

FMS will assist the acquiring contractor with the transition by enabling them to observe and assist with the service provided.

8. ESTIMATED WORKLOAD DATA: as per Atch. 10.

8.1. ATTACHMENTS:

1. Aviano AB, Italy Area Map.

2. Papa AB, Hungary Area Map.

3. Missed Appointment Sheet.

4. FMS Cleaning Standards

5. Cleaning Standard Checklist

6. Furnishings/Appliances Non Acceptance Chart.

7. Form: Reimbursement for Cleaning or Damages to Government Furnishings/Appliances.

8. Aviano AB, FMS Surveillance Checklist.

9. Papa AB, FMS Surveillance Checklist.

10. Estimated Workload data.

9. CONTRACTOR FULL-TIME EQUIVALENT REPORTING.

9.1 The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for performing drayage service at Aviano Air Base via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October each calendar year. Contractors may direct questions to the CMRA help desk. Contractor must register on:

http://www.ecmra.mil.

9.2 USES AND SAFEGUARDING OF INFORMATION: Information from the CMRA secure web-site is considered proprietary in nature when the contract number and contractor’s identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

9.3 USER MANUALS: Data for Air Force service requirements must be input at the Air

Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

http://www.ecmra.mil/ http://www.ecmra.mil/

MAP AVIANO AB, ITALY

ATTACHMENT #1

MAP PAPA AB, HUNGARY

ATTACHMENT #2

MISSED APPOINTMENT SHEET

TO: ________________________________________

(Name of Sponsor)

1. The Furnishings Management Office (FMS) Contractor attempted to deliver/pick up long/short term furnishings/appliances to your address on _____________at

____________ hour and no one was at home.

2. As required by the contract, the Contractor waited additional time and was released by this office after various attempts to contact you. Consequently, the Contractor departed to continue with his work schedule.

3. If you still desire Government Delivery/pick up of furnishings/appliances, request you contact the Furnishings Management Section at DSN 632-2992 or commercial

0434-302992.

(Signature of Contractor)

TO: ________________________________________

(Name of Sponsor)

1. The Furnishings Management Office (FMS) Contractor attempted to deliver/pick up long/short term furnishings/appliances to your address on _____________at

____________ hour and no one was at home.

2. As required by the contract, the Contractor waited additional time and was released by this office after various attempts to contact you. Consequently, the Contractor departed to continue with his work schedule.

3. If you still desire Government Delivery/pick up of furnishings/appliances, request you contact the Furnishings Management Section at DSN 632-2992 or commercial 0434-

302992.

(Signature of Contractor)

ATTACHMENT #3

FURNISHINGS MANAGEMENT SECTION

CLEANING STANDARDS

The following guidelines are furnished to help you turn in Government issued furnishings and appliances. All items must be returned clean, in accordance with FMS standards

WASHING MACHINE: Washer tub must be wiped out and aired out one day prior to pick-up date. Ensure the edge of the tub and rubber seal on the door is clear of all soap/suds residues. Hot/cold water hoses and drain hose must be un-hooked. You are required to clean the soap drawer and filter.

DRYER: Clean lint trap/filter on the inside of the door with the vacuum cleaner, rinse the condenser filter at the bottom on the front of the dryer. Wipe exterior to remove grease or dirt.

REFRIGERATOR: Refrigerator interiors must be wiped out with a mild cleaner (baking soda), aired out and any residue cleaner wiped down. Defrost the refrigerator at least one day before pick

up. Do not use any sharp utensils such as knife or screwdriver to remove ice from the freezer. Clean door seals with a mild soap and water. Leave refrigerator doors open if the refrigerator is unplugged to avoid build-up of mold

STOVE: Appliance must be free of any grease, stains or encrusted food including the top, sides, front and rear, underneath the burners, behind the knobs and hinges. For the inside of the oven we recommend you use dry steel wool, do not use steel wool on the outside. Oven racks, drip pan, broiler pan and the burner cover at the bottom of the oven should be removed and cleaned. The glass on the oven door should be cleaned inside and out.

MICROWAVE: Microwave must be free of any grease, stains or encrusted food including the top, sides, front panel, front and rear. The interior/exterior and cooking plate should be wiped with a mild soap leaving the appliance free of grease.

WARDROBE: Must be emptied, wiped down, and cleaned, inside, outside, top and rear.

TRANSFORMERS: Must be cleaned of any grease or dirt.

SOFA & EASY CHAIR: Must be vacuumed front, back, and between the cushions and all other furniture must be dusted.

The Contractor Crew Inspector will determine if items are acceptable for turn- in. Items will not be accepted for pick up if not in compliance with the Furnishings Management cleaning standards.

Customer will be responsible for the return of any items that do not reach the FMS cleaning standards, once the item has been brought to standard. The intent of these procedures is to have functional appliances immediately available for our new arrivals. With your help this program will continue to be one of our most successful "people" programs.

Signature for receipt (Last name, first) FMS Chief

ATTACHMENT #4

FURNISHINGS MANAGEMENT SECTION

(FMS) CLEANING STANDARD CHECKLIST

1. WASHING MACHINE

Is the rubber seal and the edge of the tub, clean of mildew and soap/suds residues?

YES NO

Is the filter and the soap drawer clean from lint and detergents?

Is the exterior of the washer clean without cleaning product residues?

2. DRYER

Is the lint/trap filter on the inside of the door clean?

Is the condenser filter on the bottom clean from lint residues?

Is the exterior of the dryer clean without cleaning product residues?

3. REFRIGERATOR

Is the freezer defrosted and clean?

Has all food products been removed and cleaned of small food partials?

Is the internal and external clean and without cleaning product residues?

Are the wire grill clean and without cleaning products?

Is under the drawer/s clean and without cleaning products?

4. STOVE

Is the exterior of the stove clean and free of any grease, stains and crusted food?

YES NO

Is the interior, especially in the corners of the oven, under the cooking plate clean from grease, black spots and without cleaning product residues?

YES NO

Has the glass top, cooking top, cooking grates, front door and panel, the two sides and rear panel clean and free of any grease, stains and without cleaning product residues, especially in the corners?

YES NO

Are burners clean, without crusted food or black spots?

YES NO

Are thermocouples clean without crusted grease and black spots?

YES NO

Is the command panel clean and free of grease also behind the knobs?

YES NO

Are racks and oven door hinges free of grease and black spots?

5. MICROWAVE

Is the exterior clean and free of any grease, stains and crusted food?

YES NO

Is the interior, especially in the corners of the oven, clean from grease, black spots and without cleaning product residues?

YES NO

Is cooking plate, front door and panel, the two sides and rear panel clean and free of any grease, stains and without cleaning product residues?

Is the command panel clean and free of grease also behind the knobs?

Are racks and oven door hinges free of grease and black spots?

6. KITCHEN CABINET

Has the kitchen cabinet been emptied of all products?

YES NO

Is the interior & exterior clean of any grease, dust and cleaning product residues?

7. WARDROBE

Has the wardrobe been emptied of everything?

YES NO

Is the interior and the exterior clean of any grease, dust and cleaning product residues?

8. TRANSFORMER

Is the transformer clean of any grease, dust and stains?

9. SOFA and EASY CHAIR

Are sofa and easy chair clean, without stains and pet hairs?

YES NO

Contractor Crew

Inspector: __________________________ ________________________

Printed Name Signature and Date

ATTACHMENT #5

FURNISHINGS/APPLIANCES

NON ACCEPTANCE CHART

ITEM: ________________________________MODEL#___________________________

PICK-UP INFORMATION:

Date: ______________________ Time: _____________________

CUSTOMER NAME: ______________________________________

Address: _________________________________________________

Town: ___________________________________________________

Crew Team Inspector (CI):___________________________________

CI comments: _________________________________________________________________

Printed Name Signature Date

Customer Comments: ___________________________________________________________

Printed Name Signature Date

COR Comments:

Printed Name Signature Date

ATTACHMENT #6

REIMBURSEMENT FOR CLEANING OR DAMAGES TO GOVERNMENT

FURNISHINGS/APPLIANCES

DEPARTMENT OF THE AIR FORCE - 31ST FIGHTER WING

Date: _______________

MEMORANDUM FOR 31 CES/CEIHF

Furnishings Management Section

FROM: Name ___________________________

SUBJECT: Reimbursement for Cleaning or Damages to Government Furnishings/Appliances.

1. I agree to reimburse the Government for cleaning or damages for the following FMS items in accordance with the AF Form 228 in my custody.

1. ________________________________________________________________:

2. ________________________________________________________________:

3. ________________________________________________________________:

4. ________________________________________________________________:

5. ________________________________________________________________:

6. ________________________________________________________________:

I will contact the Furnishings Management Office at DSN: 632-7482 or commercial 0434-

307482.

Signature

ATTACHMENT # 7

AVIANO AB, ITALY FMS DRAYAGE CONTRACT

CONTRACT # _________________________________DATE: ________________________

LOCATION ARRIVAL

TIME

DEPARTURE

TIME

ITEMS

ISSUED

ITEMS

TURNED IN

TRUCKMASTER (PRINTED NAME): _____________________________________________

VEHICLE PLATE # _____________________________

TRUCKMASTER SIGNATURE: __________________________________________________

SURVEILLANCE ACTIVITY CHECKLIST

IN ACCORDANCE WITH CONTRACT TERMS AND CONDITIONS YES NO

1. Time of Operation 1.1, 1.3., 1.4., 1.5., 1.8., 1.9., 1.10., 1.11., 4.3., 4.9.

2. Movement of furniture/appliances from FMS warehouse 1.8.

3. Movement of furniture/appliances to FMS warehouse 1.9.

COR COMMENTS: ____________________________________________________________

FMS COR INSPECTOR SIGNATURE: ______________________________

FMS COR INSPECTOR SIGNATURE: ______________________________

CONTRACT SURVEILLANCE MONITOR: ________________________________________

DATE: __________________________ FINDING: ____________________

COMMENTS: _________________________________________________________________

ATTACHMENT #8

PAPA AB, HUNGARY FMS DRAYAGE CONTRACT

CONTRACT # _________________________________ DATE; _________________________

LOCATION ARRIVAL

TIME

DEPARTURE

TIME

ITEMS

ISSUED

ITEMS

TURNED-IN

TRUCKMASTER PRINTED NAME: ______________________________________________

VEHICLE PLATE: _____________________________

TRUCKMASTER SIGNATURE: __________________________________________________

SURVEILLANCE ACTIVITY CHECKLIST

IN ACCORDANCE WITH CONTRACT TERMS AND CONDITIONS YES NO

1. Time of Operation, 1.1., 1.3., 1.4., 1.5., 1.8., 1.9., 1.10, 1.11, 4.3., 4.9.

2. Movement of furniture/appliances from FMS warehouse 1.8,

3. Movement of furniture/appliances to FMS warehouse 1.9.

COR COMMENTS: ____________________________________________________________

FMO COR INSPECTOR SIGNATURE: ____________________________________________

FMO COR INSPECTOR SIGNATURE: ____________________________________________

CONTRACT SURVEILLANCE MONITOR: ________________________________________

DATE: ___________________________ FINDING: ____________________

COMMENTS: _________________________________________________________________

ATTACHMENT #9

ESTIMATED WORKLOAD DATA

*information only and does not bind the US Government in any case. Truck quantity per month with trailer swap system.

There is an estimated quantity of 100 parking or loading/unloading permits per year required.

Average one Saturday work day a year for FMS warehouse, as required to meet special circumstances.

Aviano AB, Italy

FY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

17 34 35 30

18 40 42 42 43 48 50 50 41 46 43 40 39

19 32 33 40 40 45 50 50 50 42 40 40 42

20 31 32 40 40 43 45 50 50 45 35 40 36

21 38 37 40 45 42 47 50 48 40 39 42 38

22 35 38 42 44 45 45 52 52 43 42 38 35

Papa AB, Hungary

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Trips 1 1 1 1 1

Grounds Maintenance

Grass Cut 2 2 2 2 2 2 2 1

Leaves

Collection

1 1 1 1 1

Snow/Ice

Removal

1 1 1 1

Minor Appliance Furniture Cleaning

Range 5 5 5 5

Refrigerator 8 8 8 8

Microwave 14 14 14 14

Washer 5 5 5 5

Dryer 5 5 5 5

Couch 10 10 10 10

Easy Chair 6 6 6 6

ATTACHMENT #10