PWS_Laundry.pdf

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY & DRY CLEANING SERVICES,

BASE SERVICES

Base Services

Chapter Title Page

1. DESCRIPTION OF SERVICES 3-4

2. SERVICES SUMMARY 4

3. FURNISHED PROPERTY & SERVICES 5

4. GENERAL INFORMATION 5-6

5. APPENDICES

A. LINEN EXCHANGE PICK-UP AND DELIVERY 7

LOCATIONS AND SCHEDULE

B. LINEN EXCHANGE ESTIMATED WORKLOAD DATA 8-11

C. CONSOLIDATED CLUB PICK-UP AND DELIVERY 12

LOCATIONS AND SCHEDULE

D. CONSOLIDATED CLUB ESTIMATED WORKLOAD DATA 13

1. DESCRIPTION OF SERVICE.

The Contractor shall provide all management, tools, supplies, equipment, labor and transportation, necessary to ensure that laundry and dry cleaning services are performed for Aviano Air Base, Italy. Specifically, contractor will pick up soiled products from list of authorized users in delivery schedule (Appendices A & C), launder or dry clean according to method(s) listed on the Estimated Workload Data (Appendices B & D) and return the items to the user within specified time frame. Contractor must adhere to sanitation and cleanliness standards as required by local, regional, and national standards.

1.1. Operation Control.

1.1.1. Laundry and Dry Cleaning services are required for a variety of Aviano Air Base Organizations for diverse items, such as linen, tablecloths, kitchen clothing and other as specified in Appendices B, D & F.

1.1.2 The contractor shall be responsible for obtaining all certifications, licenses, permits, and associated documentation to perform all services listed in this Performance Work Statement.

1.1.3 The service shall include loading, unloading, segregating, transporting, and obtaining necessary documentation for items picked up or delivered.

1.1.4 The contractor shall pick up and deliver to facilities within 30 minutes of scheduled time frame, in accordance with Appendices A, C, & E.

1.1.5 The contractor shall complete all work required within 2 days from pick-up time, or next scheduled delivery. Items requiring an extended turnaround time must be coordinated with the Contracting Officer’s Representative prior to performance of service.

1.1.6 Any item not delivered within the 2 day turnaround time and not delivered within the next scheduled run, will be considered lost and the contractor shall reimburse the Government the exact replacement cost of re-acquiring new item(s).

1.1.7 Completed items shall conform to commercial industry standards/practices for quality of cleanliness, pressing, appearance and packaging. The items shall not only be cleaned in the sense of being free from soils and stains, but also free from bacteria, fungi and micro-organism.

1.1.8 All items shall be wrinkle-free and packaged in clear plastic wrapping or hangers, as appropriate, in accordance with Appendices B & D.

1.1.9 Contractor-caused damages shall be repaired on a non-reimbursable-basis utilizing conforming materials.

T he contractor shall replace all missing buttons of matching color and similar appearance and quality. Contractor-damaged items which cannot be repaired, must be replaced or the value of the item reimbursed by the contractor.

1.2. Documentation and handling procedures.

1.2.1 An itemized schedule for each pick-up and drop-off location must be submitted monthly to the COR no later than the 3rd work day of the following month.

1.2.2 Counting of items to be laundered will be accomplished by the government representative at each pick-up location and verified by the Contractor by signing the count sheet. A copy of this sheet will be retained by both parties.

1 .2.3 Quantities and sizes of items returned laundered will be annotated on the Delivery Ticket and verified by a government representative by signing this ticket, which will be retained by both parties.

1.3 Performance Requirements.

1.3.1 Items found not conforming to the requirements of contract specifications, shall be re- laundered at no additional cost to the Government. After they are re-cleaned,the contractor shall pack these items separately and mark each bundle "Attention COR".

1.3.2 The contractor shall launder and return all unserviceable and non-repairable items within next scheduled delivery and clearly marked "Unserviceable"

2 SERVICE SUMMARY (SS)

Performance Objectives PWS Para. Performance Threshold

Contractor shall provide Laundry and Dry Cleaning services to Aviano AB Organizations.

1.1. I and 1.1.3 Customer complaint/COR periodic

inspection. No more that 3 valid complaints per month

Contractor shall provide 2 day turnaround time service, with delivery and pick up at specific location

1.1.4. and 1.1.5.

and 1 .1.6.

Customer complaint/COR periodic inspection. No more that 3 valid complaints per month

Deliver clean and sanitized items packaged appropriately

1.1.7. and 1.1.8 Customer complaint/COR periodic inspection No more than 3 valid complaints per month

Perform non-reimbursable repairs 1.1.9 Customer complaint/COR periodic inspection No more than 3 valid complaints per month

3. FURNISHED PROPERTY

3.1 Government-Owned Property.

3.1.1 The Government is responsible for providing only the items to be laundered.

3.2 Contractor-Furnished Property.

3.2.1 Contractor shall provide laundry carts for storage and transportation of linens to and from facilities.

Contractor shall provide empty carts requested by activity personnel and/or the COR. Empty carts shall be left at locations during pick-up of dirty linens for the next scheduled pick- up.

4. GENERAL INFORMATION.

4.1 Quality Control Plan (QCP)

4.1.1 The Contractor shall establish and maintain a thorough Quality Control Plan (QCP) that ensures professional laundry services meet standards required by this PWS. This QCP shall accompany the Contractor’s

Proposal.

4.1.2 Monthly records of all inspections conducted by the Contractor and necessary corrective action taken shall be made available to the COR by the 5th working day of the following month.

4.1.3 The COR shall include a back-up plan in the event of delivery vehicle breakdown and laundry equipment failure. This plan shall be presented to the COR no more than 5 working days after award of the contract. COR shall be included in the QCP.

4.2 Government Quality Assurance .

4.2.1 The Government shall evaluate Contractor's performance by implementing random sampling/ surveillance and customer complaint as specified in the Government Performance Plan.

4.3 Lost and Found Property.

4.3.1. The Contractor shall inspect and remove any items found in the pockets of clothing or amongst soiled linen, prior to their treatment, a nd return them to the COR.

4.4 Contractor Personnel.

4.4.1 Designated management personnel shall be required to speak, read and understand all correspondence in the English language without the aid of a dictionary. In addition, must be proficient enough to actively participate in the required meetings with government personnel.

4.5 Security Requirements.

4.5.1 Contractor personnel entering the government installation shall abide by all security and safety standards of the installation.

4.5.2 The contractor must obtain pass and identification documentation for all personnel employed under this contract in order to enter this installation. The following forms will be obtained from the Contracting Office:

- USAFE Form 77, Base Entry Identification

- USAFE Form 79, Request for Base Entry Identification

4.6. Hours of Operation, Holidays and Down Days.

4.6.1. Pick-up and delivery of items will be accomplished in accordance with Appendix A, C & E.

Service will not be required on Italian holidays. American holidays, Wing down days and, family days are non service days except for Lodging (TLF included) and Club. Delays may be expected occasionally during Wing exercises at certain pick-up and drop off locations.

Contractor will not be held responsible for delays caused by these circumstances, nor will they be provided additional compensation for such delays.

Italian Holidays (No Service Days)

JAN 01 New Year’s Day JAN 06 Epiphany Local PSD Easter Monday APR 25 Liberation Day MAY 01 Italian Labor Day JUN 02 Republic Day AUG 15 Assumption Day NOV 01 All Saint’s Day DEC 25 Christmas Day DEC 26 St. Stephen’s Day

American Holidays (Service only to Lodging (VQ and TLF) and Consolidated Club) New Year's Day Jan 01 Martin Luther King's Day 3rd Monday in Jan.

President's Day 3rd Monday in Feb.

Memorial Day Last Monday in May.

Independences Day July 04 Labor Day First Monday in Sept.

Columbus Day 2nd Monday in Oct.

Veterans Day Nov 11 Thanksgiving Day 4th Thursday in Nov.

Christmas Day Dec 25

31st FSS LOCATION PICK-UP TIME

UNIT (BLDG.#) DELIVERY FRA

APPENDIX A

LINEN EXCHANGE PICK-UP AND DELIVERY LOCATIONS AND SCHEDULE

The Contractor shall pick up and deliver to the listed facilities within the specified time frame and on the scheduled days as follows:

ME

Lodging TLF (Lodging) TLF (Lodging)

1484 (Area F) 1480 (Area F) 1481 (Area F) 1482 (Area F) 1483 (Area F)

Mon/Wed/Fri Mon/Wed/Fri Mon/Wed/Fri Mon/Wed/Fri Fri

08:00-10:00 08:00-10:00 08:00-10:00 08:00-10:00

08:00-10:00

Dormitory Dormitory

La Dolce Vita Pers. Deceased Clothing

1425 (Area F) 254 (Area 2) 1412 (Area F) 256 (Area 2)

Wed Wed Mon/Wed On Call*

08:00-14:00 08:00-14:00 08:00-14:00

Furnishing Mgt. Office (Aviano Ind. Area) Wed 08:00-14:00

*"On Call" Definition: Service is provided within the Vendor's established days of the week (Monday, Wednesday and Friday). Activities need to call the COR in order to receive the service.

APPENDIX B

LINEN EXCHANGE ESTIMATED WORKLOAD DATA

ITEMS DESCRIPTION ITEM# ANNUAL PACKAGE

ESTIMATE REQUIREMENTS

Sheets, single bed, white various sizes

001 3,000 20 per bundle

Sheets, single bed colored

002 7,000 20 per bundle

Sheets dbl bed, white

003 16,000 10 per bundle

Sheets dbl bed, colored

004 14,000 10 per bundle

Sheets, fitted single bed, white

005 150 20 per bundle

Sheets fitted dbl bed, colored 006 100 10 per bundle

Pillow cases white or colored 007 40,000 25 per bundle

Pillow cases with zipper white or

008 1,000 25 per bundle colored, various sizes

Sheets (Baby crib) white or 009 250 20 per bundle colored, various sizes

Mattress pad single bed various sizes and colors

010 2,500 10 per bundle

Mattress pad dbl bed 011 1,000 10 per bundle

Blankets wool 012 1,500 5 per bundle

Baby crib blankets

10 per bundle

Various sizes

Bed spread quilted single Various sizes and colors

014 800 individually wrapped

Bed spread quilted dbl.

015 800 individually wrapped

Thermo Blankets wool single bed 016 100 5 per bundle

Thermo Blankets wool dbl. bed

017 100 5 per bundle

Towel bath 018 52,000 10 per bundle

Hand towels

019 50,000 20 per bundle

Washcloths 020 50,000 25 per bundle various sizes and color

Dish Cloths, large any color 021 2,500 20 per bundle

Dish Cloths, small any color 022 2,500 25 per bundle

Bath mats 023 30,000 1 0 per bundle

Pillow sacks 024 1,000 individually wrapped

Normal Tablecloths 025 2,000 20 per bundle by color

Big Tablecloths 026 6,000 20 per bundle by Color

Round Tablecloths 027 1,500 20 per bundle by Color

Table skirt 028 200 5 per bundle by Color

Napkins 029 7,000 50 per bundle by Color

Shirt for cooks, short and 030 500 individually wrapped long sleeves different colors

Trousers for cooks, different colors 031 250 individually wrapped

Apron for cooks different colors with or without bib

032 700 10 per bundle

Jacket for cooks, different colors 033 100 individually wrapped

Pot holders for cook 034 100 5 per bundle different colors

Chef hats for cook

035 50 individually wrapped

Frocks long with sleeves

036 50 individually wrapped

Trousers Blue (with honor guard silver stripe)

037 600 individually wrapped

Service dress Jacket (with honor Guard silver stripe)

038 600 individually wrapped

Tie or Tie tab 039 50 individually wrapped

White gloves 040 500 individually wrapped

Wheel cap 041 200 individually wrapped

Black BDU cap 042 250 individually wrapped

Flags various sizes 043 500 individually wrapped

Window drapes various type 044 150 individually wrapped

Scarf ascot white or blue. 045 20 individually wrapped

Personal clothing of deceased or 046 1 individually wrapped missing individual

Lodging Shirt 047 200 individually wrapped

Lodging Trouser 048 100 individually wrapped

Lodging Skirt 049 10 individually wrapped

Lodging Jacket 050 50 5 per bundle

Lodging Tie 051 10 individually wrapped

Bed Cover Colored 052 250 individually wrapped

Laundry and Dry Cleaning will be performed as specified on labels found on above list of items. Like items (color and type) will be bundled together.

APPENDIX C

CONSOLIDATED CLUB PICK-UP AND DELIVERY LOCATIONS AND SCHEDULE The Contractor shall pick up and deliver to the listed facilities within the specified time frame and on the scheduled days as follows:

31st FSS LOCATION PICK-UP TIME

UNIT (BLDG. #) DELIVERY FRAME

"Bella Vista" Club Falcon Italian Mensa

1404 (Area F) 1467 (area F)

Tue/Wed/Fri Mon/Wed/Fri

I 0:00-12:00

APPENDIX D

CONSOLIDATED CLUB ESTIMATED WORKLOAD DATA

ITEMS DESCRIPTION ITEM# ANNUAL PACKAGE

ESTIMATE REQUIREMENTS

Washcloths 001 100 25 per bundle

Hand towels

002 100 20 per bundle

Trousers for cooks, different colors 003 250 individually wrapped

Shirt for cooks, short and 004 500 individually wrapped long sleeves different colors

Apron for cooks different colors with or without bib

005 1,500 10 per bundle

Parka Jacket 006 50 individually wrapped

Normal Table clothes 007 6,000 20 per bundle by color

Big Table clothes

008 10,000 20 per bundle by Color

Round Table clothes

009 800 20 per bundle by Color

Table skirt

010 100 5 per bundle by Color

Polo Cotton

011 300 individually wrapped

Pot holders for cook

012 40 5 per bundle

Window drapes various type

013 40 individually wrapped

Napkins

014 43,000 50 per bundle by Color

Chef hats for cook

015 50 individually wrapped

Laundry and Dry Cleaning will be performed as specified on labels find on above list of items. Like items (color and type) will be bundled together.