Atch_1,_PWS.pdf

FA5613-17-R-0017

Attachment 1

PERFORMANCE WORK STATEMENT

(PWS)

FOR

CLEANING OF U.S. GOVERNMENT HOUSEHOLD APPLIANCES

EINSIEDLERHOF AIR STATION

12 April 2017

1.0 SCOPE OF WORK

1.1 The Contractor shall provide all non-personal services, equipment, tools, materials, supervision, labor, transportation and all other items and services necessary to provide cleaning of U.S. Government Household Appliances, at the Einsiedlerhof Air Station, Building 720, in Stockroom 6, appliance cleaning room. The Contractor shall perform to the standards in this contract.

1.2 The following types of appliances are to be cleaned: Refrigerators, Washers, Dryers and Microwave- Ovens. Appliances are manufactured by several different companies,and include various types and models.. The estimated quantities of appliances are listed in Attachments 1, 2, and 3 Workload Estimates.

1.3 All appliances to be cleaned are returned from U.S. Government or Leased Quarters, Military Family Housing (MFH), Unaccompanied Quarters or from existing stock and require general cleaning before delivery to the next customer. Approximately 75% of these appliances are returned in pre-cleaned condition. Prior to any further cleaning, these appliances will be collected daily and placed in the appliance maintenance room by Furnishing Management Section (FMS) personnel for functional testing and/or repairs. After completion of testing and/or repairs, the appliances will be moved over into the cleaning room. Functional testing, repairs and all transport of such appliances from and into the appliance cleaning room will be handled by the Furnishing Management Section (FMS) personnel. The space capacity of the appliance cleaning room is limited to up to 30 appliances. Based on historical data, 5 to 50 of a mixture of all types of appliances require cleaning on daily basis. After cleaning is accomplished, the appliances will be moved by FMS Personnel to a holding area for final inspection and acceptance at the cleaning room and the room will be refilled with further appliances by FMS personnel. Performance shall occur continuously throughout each day to ensure a steady flow of appliances is cleaned, eliminating accumulation and minimizing the handling and storage of appliances. An increased daily quantity in excess of 50 appliances requiring cleaning may occur occasionally. Upon notification, the contractor shall be able to respond and clean additional appliances to maintain a continuous workflow (see Para 6.3).

1.4 DOD MISSION ESSENTIAL SERVICES DURING CRISIS. IAW DODI 1100.22, Policy and Procedure for Determining Work Force Mix, paragraph 5b, it is determined that none of the services stated in this PWS are mission essential.

2.0 PERFORMANCE OF WORK

2.1 The Contractor shall meet with the Contracting Officer’ s Representative (COR) in Building 720 Einsiedlerhof Air Station, prior to the contractor’s daily start. The purpose of this meeting is to examine the workload, inspect the appliances, determine the type of cleaning and the time to complete performance. The completion time shall be coordinated between the contractor and the COR.

appliances from unaccompanied Quarter’s (O&M) and Military Family Quarters (MFH) will be documented and are to be invoiced separately. The Contractor shall provide separate invoices for cleaned appliances from MFH and O&M warehouses.

2.2 The COR will document the nomenclature, make of item, serial number, quantity and the origin (O&M or MFH) and establish in the presence of a contractor representative, a “Daily Control Document” (see attachment No.4) for each type of appliance cleaned.

The COR will then inspect the cleaned appliance for acceptability at the Appliance Cleaning Room or at the Holding Area.

Deficiencies annotated at this time shall be corrected immediately by the contractor and the COR will remove the cleaned appliance(s).

The COR will document the call to the contractor should additional appliances require cleaning. After final acceptance by the COR, the “Daily Control Document” shall be verified and signed by both the COR and the contractor representative. A copy of the “Daily Control Document” will be provided to the contractor for their files.

2.3 In addition, a surveillance checklist will be used by the COR for all appliances inspected during a workday. The surveillance checklist documents the quantity of items being accepted, found defective and re-inspected, or if rejected the reason why. (See attachment No. 5, 5.1,5. “Appliance Cleaning Surveillance Checklist”). The Daily Control Document and the Appliance Cleaning Surveillance Checklist will be used to measure the performance objectives addressed in the Service Summary, paragraph 2.5.

2.4 Quality Control Plan (QCP). The contractor shall maintain a quality control program and have a QCP to ensure that the performance is in accordance with commercial standards as well as the standards established within this PWS. The contractor shall have and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, the contractor shall have quality control procedures addressing the areas identified in the Services Summary Table. Quality control records shall be maintained throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. The Government reserves the right to review the contractor’s QCP at any time deemed necessary.

2.5 SERVICES SUMMARY

SS TABLE

SS # Performance Objectives PWS Paragraphs Performance Threshold

Contractor shall meet with the COR prior to the contractor’s daily start to examine the workload

2.1

95% of the time each month

Contractor shall respond to calls for additional appliance cleaning within 24 hours after notification from COR

1.3 & 2.2

90% of the time each month

All appliances shall be cleaned properly, timely and IAW the appropriate cleaning checklist (Atch 5).

3.0 & 5.0

80% compliance;

other 20% deficiencies annotated shall be corrected immediately

3.0 GENERAL CLEANING TASKS

3.1 The cleaning of appliances shall include the cleaning of single parts and/or surfaces, and shall not be limited to the removal of single foreign matter of parts or surfaces. The contractor shall accomplish an overall cleaning of the appliances, as described in Para

3.1 through 3.2.

3.2 All cleaning shall be accomplished without damaging the appliance due to the work method or through the cleaning materials.

After cleaning the appliances, there shall be no trace of dirt, grease, film, or foreign matter on seams, interior or exterior surfaces. All surfaces of the appliances shall be wiped dry with a cloth. Enamel and chrome-plated surfaces shall be polished.

3.3 All cleaning shall be done with appropriate cleaning material for the specific type of surface to be cleaned. The cleaning of the refrigerators and the microwave ovens shall be accomplished with a disinfectant cleaner. Cleaning agents containing acids are not suitable for appliances. Any cleaning material needed must be harmless for the re-use of the appliances after completion of cleaning.

Environmental friendly cleaning material is required. Chemicals in use must be approved by the Environmental Office at Ramstein Air Base. The Contractor shall provide Material Safety Data Sheet (MSDS) data sheet 10 days prior to contract award for all chemicals used during the cleaning process and if chemicals change, the Contractor shall notify the COR and provide a new MSDS.

4.0 CONFORMANCE WITH ENVIRONMENTAL MANAGEMENT SYSTEMS

4.1 The Contractor shall perform work under this contract consistent with the relevant environmental policy and objectives identified in the installation Environmental Management System (EMS) applicable for your contract. The Contractor shall perform work in a manner that conserves water, energy and other resources to the maximum extent feasible and ensure minimum production of waste as possible, giving preference to recycling and reutilization opportunities. Furthermore, the Contractor shall give preference to less toxic materials whenever available and still reliable for their work. In the event an environmental nonconformance or noncompliance of host nation and USAF environmental laws and regulations associated with the contracted services is identified, the contractor shall take corrective and/or preventative actions. In the case of a noncompliance, the Contractor shall respond and take corrective action immediately. In the case of a nonconformance, the Contractor shall respond and take corrective action based on the time schedule established by the EMS Coordinator. In addition, the Contractor shall ensure that their employees are aware of the environmental management system on base and how these requirements affect their work performed under this contract.

4.2 All on-site contractor personnel shall receive the installation EMS awareness level information.

4.3 CONFORMANCE WITH ENVIRONMENTAL REQUIREMENTS

4.3.1 The contractor shall perform all work in accordance with applicable German and US Air Force environmental laws, regulations and operating standards, including but not limited to the Final Governing Standards (FGS) for Germany. The contractor shall be immediately capable of understanding and addressing environmental laws and regulations as they pertain to work performed under this contract.

4.3.2 The FGS for Germany and other important environmental laws & requirements applicable for all contractors working on base will be made available upon request.

5.0 PERFORMANCE SCHEDULE/HOURS OF OPERATION

5.1 All cleaning shall be performed on a daily basis during normal duty hours, Monday through Friday, from 0730 to 1500 hours, excluding German and American Holidays. Refer to the following website for a listing of German and American Holidays:

https://de.usembassy.gov/holiday-calendar/american-and-german-holidays/. The cleaning shall normally be started no later than 0830 unless another start time is coordinated with the COR. The Contractor shall be available to receive telephone calls from the COR during normal duty hours and shall respond to calls within 24 hours after notification.

5.2 The contractor shall complete cleaning on all appliances in the cleaning room and/or accumulated for the cleaning room for that day.

5.3 The Government may notify the contractor if there is an increase in the number of appliances accumulated in excess of 50 for that day. The contractor shall respond within 24 hours to the notification and complete cleaning of the additional appliances. The Government may also notify the contractor in cases where appliances requiring service are not available.

6.0 PERSONNEL

6.1 The Contractor shall provide in writing within 10 business days after contract award to the Contracting Officer (CO) and the COR, the names of the Contract Manager and an Alternate(s) who shall have full authority to act for the Contractor on all matters relating to daily operation of this contract.

6.2 The Contract Manager or Alternate(s) shall be available during normal duty hours and respond within one (1) business day after notification by the COR to meet on the installation with Government Personnel designated by the Contracting Officer to discuss any problem areas. The Contract Manager or Alternate(s) shall be able to read, write, speak and understand the English language.

6.3 Contractor Personnel shall wear job-related work clothing and shall be easily identifiable by wearing either distinctive clothing bearing the name of the company or wear an appropriate badge, which contains the company and employee’s name.

https://de.usembassy.gov/holiday-calendar/american-and-german-holidays/

7.0 GOVERNMENT PROVIDED FACILITIES

The Government will provide, without cost, a work area to include:

7.1 APPLIANCE CLEANING ROOM is located in Building 720, Stock Room No. 6, Einsiedlerhof Air Station. The size of the room is 96 sqm. The Contractor shall not consume food or smoke in this area. Food consumption and smoking is only allowed in areas designated by the Government.

7.2 The lavatory facilities are located in Stock Room No. 6.

7.3 BREAKROOM Contractor personnel will be allowed access to the Break Room located in Stock Room No.6 Contractor personnel may utilize the refrigerator located in the Break Room to store food items.

7.4 STORAGE The Government will provide lockable metal storage cabinets for the purpose of storing and securing contractor supplies to perform and complete services. The contractor is responsible for providing their own locks. The storage of flammable material or liquids is prohibited. The Government will also provide personnel lockers for contractor personnel to store and secure private property.

8.0 GOVERNMENT PROVIDED SERVICES

The Government will provide, without cost, the following services:

8.1 UTILITIES Hot and cold running water sink drainage, heat, lighting and electrical outlets.

8.2 REFUSE The contractor will have access to trash receptacles of the Einsiedlerhof Air Station, only to dispose of trash generated while performing work under this PWS.

9.0 CONTRACTOR MANPOWER REPORTING

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Air Force via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government Fiscal Year (FY), which runs from 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

*Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

http://www.ecmra.mil/ http://www.ecmra.mil/

ATTACHMENT NO. 1

OVERALL WORK LOAD ESTIMATES FOR THE BASE, PLUS 4 OPTION PERIODS

TOTAL MFH/O&M

ESTIMATED NUMBER OF APPLIANCES TO BE CLEANED (PER MONTH)

WASHER DRYER REFRIGERATOR

MICROWAVE TOTAL

OVEN

OCT 275 288 304 287 = 1154

NOV 267 261 260 263 = 1051

DEC 254 273 261 300 = 1088

JAN 308 265 304 333 = 1210

FEB 277 280 330 352 = 1239

MAR 380 341 444 380 = 1545

APR 361 406 448 373 = 1588

MAY 351 351 351 287 = 1340

JUN 293 283 313 275 = 1164

JULY 198 260 256 264 = 978

AUG 287 287 278 257 = 1109

SEP 249 205 251 229 = 934

ESTIM 3500 3500 3800 3600 = 14400

ATTACHMENT NO. 2

WORK LOAD ESTIMATES FOR THE BASE, PLUS 4 OPTION PERIODS

BREAK OUT MFH

WASHER DRYER REFRIGERATOR MICROWAVE TOTAL

OCT 190 201 217 211 = 819

NOV 189 190 189 191 = 759

DEC 169 201 189 221 = 780

JAN 178 159 198 230 = 765

FEB 169 181 231 253 = 834

MAR 259 230 333 275 = 1097

APR 296 286 328 270 = 1180

MAY 284 282 282 209 = 1057

JUN 243 243 273 209 = 968

JULY 136 187 183 191 = 697

AUG 212 206 197 182 = 797

SEP 175 134 180 158 = 647

ESTIM 2500 2500 2800 2600 = 10400

ATTACHMENT NO. 3

WORK LOAD ESTIMATES FOR THE BASE, PLUS 4 OPTION PERIODS

BREAK OUT O&M

WASHER DRYER REFRIGERATOR MICROWAVE TOTAL

OCT 85 87 87 76 = 335

NOV 78 71 71 72 = 292

DEC 85 72 72 79 = 308

JAN 130 106 106 103 = 445

FEB 108 99 99 99 = 405

MAR 121 111 111 105 = 448

APR 65 120 120 103 = 408

MAY 67 69 69 78 = 283

JUN 50 40 40 66 = 196

JULY 62 73 73 73 = 281

AUG 75 81 81 75 = 312

SEP 74 71 71 71 = 287

ESTIM 1000 1000 1000 1000 = 4000

ATTACHMENT NO. 4

/// FURNISHINGS MANAGEMENT OFFICE ///

DAILY CONTROL DOCUMENT (Fill in O&M or MFH) CONTROL NUMBER: ____________

APPLIANCES CLEANING -

CONTRACT NO. ___________________

NOMENCLATURE: ________________________ DATE OF SERVICE: _________________

MAKE: SERIAL NO:

TOTAL:

I CERTIFY THAT ALL ABOVE LISTED APPLIANCES ARE CLEAN, THE PERFORMANCE CONFORMS TO THE

CONTRACT AND THE SERVICE ARE ACCEPTED.

YES / NO ADDITIONAL PERSONNEL ARE REQUIRED FOR THE NEXT WORK DAY.

CALLED IN BY _________________________ DATE/TIME________________________________

COR/FMS INSPECTOR

CONTRACTOR REPRESENTATIVE

DATE/NAME/SIGNATURE NAME/SIGNATURE

ATTACHMENT NO. 5

APPLIANCE CLEANING SURVEILLANCE CHECKLIST

WASHER CONTRACT#

AREAS INSPECTED

S U REMARKS / REINSPECTION

OF DEFECTIVE

1. ENTIRE OUTSIDE PANELS CLEANED

2. TOP PANEL W/ DIALS & KNOBS CLEANED

3. DOOR/LID, HANDLE, HINGE, & SEAL CLEANED

4. BACK SIDE WITH ALL CONNECTIONS CLEANED

5. TOP EDGE OF THE DRUM CLEANED

6. INSIDE OF DRUM CLEANED

7. DETERGENT DIPENSER FLUSHED & REINSTALLED

8. LOOSE OBJECT FOUND

Appliance: accepted Qty defective & re-inspected Qty rejected Qty See Remarks

Inspector’s printed name:

Inspector’s signature: DATE:

WASHER: Clean entire outside panels, the top panel with dials and knobs, the top, door or lid with handle and the back side with all connections. Open and clean inside door or lid, hinge area and top edge of drum. The door seal shall be cleaned and dried carefully.

Clean entire inside of drum and remove loose objects. Take out lint filter, detergent dispenser, flush and reinstall.

ATTACHMENT NO. 5.1

DRYER CONTRACT#

OF DEFECTIVE

1. ENTIRE OUTSIDE PANELS CLEANED

2. TOP PANEL W/ DIALS & KNOBS CLEANED

3. DOOR/LID, HANDLE, HINGE, & SEAL CLEANED

4. BACK SIDE WITH ALL CONNECTIONS CLEANED

5. LINT SCREEN AND/OR CONDENSER CLEANED

6. INSIDE OF DRUM CLEANED

7. LOOSE OBJECTS FOUND

DRYER: Clean entire outside panels, upper top panel with dials and top below, front, front door and handle, back side and duct. Pull out the lint screen and/or condenser and clean. Clean inside of front door and dryer drum, remove loose objects. The seal of door shall be cleaned carefully.

ATTACHMENT NO. 5.2

REFRIGERATOR CONTRACT#

OF DEFECTIVE

1. ENTIRE EXTERIOR CLEANED

2. ALL RUBBER SEALS CLEANED:

3. ALL RACKS CLEANED:

4. ALL SHELVES CLEANED:

5. ALL CRISPER DRAWERS, AND UNDER

CRISPER DRAWERS CLEANED:

6. DRIP PAN CLEANED:

7. ALL INSERT / ACCESSORIES CLEANED

REFRIGERATOR: Clean entire exterior, all sides, doors, handles, sealing’s, and the backsides with the liquefier and compressor. The inside and outside fold of door seals shall be cleaned carefully. Push the seals aside and remove all dirt underneath. Clean the entire compartment. All removable shelves, drip pans, racks, crisper drawers, inserts and accessories shall be taken out, thoroughly cleaned, dried and reinstalled. The interior shall be dried prior to reinstallation of all parts.

ATTACHMENT NO. 5.3

MICROWAVE OVEN CONTRACT#

OF DEFECTIVE

1. ENTIRE EXTERIOR CLEANED

2. BACKSIDE W/ CORD CLEANED

3. SWITCH PANEL AND KNOB CLEANED

4. ENTIRE INTERIOR CLEANED

5. TURNTABLE OR PLATE CLEANED & REINSTALLED:

6. DOOR HANDLE AND SEALS CLEANED

MICROWAVE OVEN: Clean all sides, the backside with cord, the switch panel, knobs and the door with handle. The inner side, the outside of door and the door seal shall be cleaned carefully. Open the door, remove turntable, plate, accessories, and clean all items. Clean and dry the inside walls. Reinstall all items.