FA560625Q2038 Questions and Answers.pdf

FA560625Q2038 – Education & Training Office Technology Support

QUESTIONS ANSWERS

Confirmation of the scope of support for the 60 computers (e.g., Tier 1–2 support coverage, on-site versus remote support expectations)

The computers are on-site so the work must be completed on site.

Expected hours of operation and response times, particularly during promotion testing or training periods

Each week will involve approximately 16 hours of operation, or 4 sessions. The number of sessions will increase to 8 during peak testing cycles.

Any base access, security, or compliance requirements vendors should account for

Whoever is awarded the contract must have a background check for base access. If a company is awarded the contract, the company must pay for any required background check.

Whether a specific format or structure is preferred for quote submissions and pricing

Invoicing and payment will be submitted via Wide Area Workflow, a US government portal.

Invoicing details will be further provided on contract award.

The preferred format for submitting pricing -could you please advise whether quotes may be submitted electronically (via email or system upload), and if there is a preferred format (Excel or PDF) In Combined Synopsis/Solicitation Price Schedule & PWS Paragraph 3, the PWS states that each unit of work is a 4 hour block of time with a total of 1040 hours per year. However, the price schedule in the Combined Synopsis has 220 units per year, which equals 880 annual hours. Please clarify the number of hours each unit equals, the total annual hours, and the quantity of units per year.

The PWS specifies that “the Education Service Officer and Contractor may mutually agree to specific work tasks and mutually agree on the number of work units each week”. Four-hour time blocks were chosen to permit scheduling flexibility. Please price for no more than 1040 hours throughout the year.

In Combined Synopsis Experience Exhibit c.

Measure of Merit, “the Offeror provided in sufficient detail, a summary of past projects or contracts, three (3) verifiable references that including scope, scale, and outcomes, that align with the requirements of the solicitation.” Is the offeror required to provide personal references from candidates, or past performance from the company?

The offeror is not required to provide personal references, but information on past performance will help determine who is awarded the contract.

In Combined Synopsis Technical Exhibit c.

Measure of Merit, the “Offeror provided, in sufficient detail, a description of the products being provided, as well the accompanying commercial product literature (Drawings, Security features, Materials Used, etc.) that met the specifications cited in the above Description block.” This solicitation does not require the offeror to provide products, as it is a services

Products may include any equipment, whether software or hardware, that may be necessary to service the Education Center for IT support.

contract. What should be provided for this exhibit?

Is this an existing contract? If so, please provide the incumbent contract number.

FA560621P0005

If there is an incumbent, is the position currently filled?

Yes

Is the candidate required to have 8570 Level II certification?

No. The awardee will only perform work on computers that interface with a civilian network – work will likely include managing user accounts, analyzing system performance, and identifying/fixing any cyber vulnerabilities.