Final Q AND A.docx

1. Will the Government please confirm if there is a requirement to access classified spaces to provide maintenance of cameras, switches, or infrastructure. If there is a requirement, what is the clearance level required? SC Clearance is required and access to comms room coordinated via Com Squadron

2. Will the Government please confirm if there is a requirement for US only personnel (US citizens or residents) on this project?

There are no restrictions to US Personnel, however personnel must be able to get base access through a background check.

3. Will the Government please confirm if Local National personnel are allowed to provide maintenance for this system?

Local Nationals are allowed to provide maintenance if they have base access.

4. If US only personnel is required on this project, will the Government please confirm that they will provide UK SOFA under this contract?

SOFA Agreements are not granted for local nationals under this contract.

5. Will the Government please provide drawing layout of the cameras per base?

No, due to security reasons.

6. Will the Government please confirm the current system has an internet connection for remote access?

The system is Bosch BVMS and there is no remote monitoring required.

7. Will the Government please provide the working condition of the existing CCTV system?

All cameras are operational.

8. Will the Government please provide any known cybersecurity requirements for this project?

The Current network is standalone from any government network but should be installed to FIP’s Standards

9. Regarding cybersecurity, will the Government please confirm if the system is part of an Authorization to Operate (ATO) package?

There is a current ATO in place for all Installed CCTV products some of which are on the CMD list.

10. Will the system require updates/patches/compliance scans/configuration artifacts (STIG CKLs), and at what interval (monthly/quarterly)? N/A

11. If the system requires monthly or quarterly updates/patches/scans/cyber artifacts, is there a requirement for only US citizens to do this work? N/A the system is stand alone

12. If the system requires monthly or quarterly updates/patches/scans/cyber artifacts, will external resources be required to support security scans and artifact generation? e.g. Hardened cybersecurity laptop (ACAS Scanner, WSUS server, SCAP/Evaluate-STIG scans, Penetration testing).

N/A

13. Will Information Security System Engineering (ISSE) support be needed to design and implement required security compliance services, tools, and hardware/software? e.g. Centralized SYSLOG server, Backup server, On-prem (ACAS/Nessus, WSUS, Network management server, etc.)

N/A

14. Will the Government please confirm what system recorders (manufacturer and model number) are in use at each base?

System is Fully Bosch BVMS with all Bosch Cameras

15. Will the Government please confirm the number of system recorders in use at each base?

There is One system recording device for Lakenheath & Felt Well, Mildenhall has its own recording device.

16. Will the Government please confirm the Automated Number Plate Recognition (ANPR) system in use?

The ANPR is Bosch BVMS

17. Will the Government please confirm what recording software and version is currently in use at each location?

Bosch BVMS Version 12

18. Will the Government please confirm whether there is an existing network monitoring software solution in use?

The Current Network is Mainly Ciso

19. Will the Government please confirm the number of network switches in use at each base?

No

20. Will the Government please confirm if the CCTV systems are networked or otherwise connected?

There is currently a Link between Lakenheath & Feltwell but not Mildenhall.

21. If the Government requires an addition of CCTV during the duration of this contract, is it the intent of the Government for the maintenance contractor to provide a quote for labor and materials for the addition of that equipment?

Yes

22. Will the Government please confirm whether the "Data Package" will be developed by the contractor or will be provided as GFI?

By the Contractor

23. Will the Government please confirm when the contractor is expected to start the first quarterly inspection after contract award?

After Award

24. Are any of the cameras providing Initial Video Assessment (IVA) functions?

Yes,

25. What vendor/manufacturer certifications are the security contractor required to have to properly maintain the systems?

Bosch Training is Essential

26. Will the Government please confirm what quantities of spare equipment should be kept on site? i.e. fixed cameras, PTZ cameras, switches, patch cords, etc.

Replacement should be readily accessible within a predetermined time scale from fault report

27. Will the Government please confirm the number of spares currently on site?

None

28. Will the Government please confirm any system integrations that are currently installed? (Example, an intrusion detection system that pulls up video from the CCTV system) None

29. Will the Government please confirm whether there are any video walls or otherwise more complex viewing options in use?

Yes, but they are not part of this contract

30. Will the Government please provide the Quality Assurance Surveillance Plan (QASP) to the contractor as GFI?

No contractor to provide all

31. Will the Government please provide a list of equipment by manufacture and model number of the CCTV servers, workstations, DVRs, NVRs and other "head end" equipment?

Yes (see attached)

32. The PWS makes frequent references to CCTV Switchers. Will the Government please confirm whether some of the CCTV components are analog CCTV switchers and Matrix units?

System is fully IP

33. If some components are analog CCTV switchers and/or matrix units, these items are very old and replacement parts will not be available. Will the Government please confirm whether replacement of these non-repairable items will be required under this contract?

None Are

34. If an existing CCTV item is not a current model on the Non-Nuclear Configuration Management Database (CMD), will the maintenance contractor be required to replace it with a current model on the CMD even if that item is functioning?

No there is an ATO in place see camera list

35. The camera count on Attachment 1 and the camera count provided in the PWS do not align. Will the Government please confirm which camera count is correct?

No

36. Will the Government please confirm whether security clearances are required by the maintenance personnel? If so, what level of clearance is required?

SC Clearance is required

37. Will the Government please confirm that the current system meets the DVR requirements listed in section 6.2.2?

N/A

38. Will the Government please confirm whether there any anticipated recurring license fees expected as part of this contract?

Contractor should know fully about Bosch Licensing if bidding on this contract

39. Will the Government please provide any existing system information, such as schematics, that they can provide to the contractor?

No

40. "RAF Lakenheath, RAF Feltwell, and RAF Mildenhall are consistently pursuing updates/upgrades to the Force Protection capabilities and the contractor must be willing to accept the addition and replacement of cameras as these bases pursue 100% coverage. See Attachment 1 - CCTV Specifications" Does this mean that the system can be made bigger in size with no additional cost implications from the contractor?

The contractor will be contacted for additional coverage requests and a quote will be requested for these add ons.

41. "If the equipment is under warranty, coordinate with the vendor or manufacturer for warranty repairs and ensure proper equipment is replaced with standby equipment to maintain camera coverage." Will the Government please confirm that the contractor will need to hold spares for every camera type?

No

42. "The maintenance contractor shall provide the capability to automatically monitor the live status of the operational CCTV system and can view any CCTV camera faults, power issues and fiber connection issues. The capability should automatically report CCTV faults to authorized personnel who can remotely fix the issues or schedule an on-site visit." Will the Government please confirm that this currently exists, or whether the contractor will have to add it? Is this inside the base or remotely at another location, say our offices?

Bosch BVMS does this, any contractor who works with BVMS would know this.. Inside Base

43. "The adjustment and repair of surveillance system includes all computer equipment, signal transmission eThe adjustment and repair of surveillance system includes all computer equipment, signal transmission equipment, and video equipment and alignment, provide the manufacturer's required adjustments, software updates, hard drive maintenance, repair and updates if necessary, and all other work necessary." Attachment 1 does not detail the hardward/recording/server/software types/PSU's. Will the Govenrment please provide this information, so we can submit a price for this portion?

No

44. Is there a log of previous emergency/non emergency call outs for the last 12 months? How many etc?

No

45. Will the Government please provide the last maintenance report?

No

46. Will the Government please confirm that the Contractor needs to include mobile platforms for maintenance?

Yes

47. Before the refresh, do you require a Preventative Maintenance service only?

Contractor should make this decision

48. Post refresh, do you require a Preventative Maintenance service with an all inclusive hardware break fix solution?

No, include this into Cost

49. What SLAs are in place?

N/A

50. How many cameras at each site are over 3m 221 contractor will need an Access Lift to correctly maintain the cameras.

51. Attachment 1 lists 203 cameras, but the PWS lists 242 cameras. Which one is correct?

185 at Lakenheath 74 at Mildenhall 259 meras in total

52. Are the systems mentioned within the documents consistent across all three bases? The systems are Bosch BVMS, Lakenheath & Feltwell form one system Mildenhall is separate.

53. Will historical maintenance data and logs be provided to the contractor at the project’s start for further evaluation to ensure a good understanding of the existing systems? Historical data can be provided in the form of maintenance sheets and records.

54. Will a pre-bid site survey be possible to verify existing system conditions and confirm integration points? No survey is required as all information is within the SOW and supporting documents.

55. would we get a complete list of all integrated third-party systems, beyond VMS, access control, and intrusion detection platforms? There are no third-party integrations the system is fully Bosch.

56. Is there a requirement to update interactive MAPs indicating the security systems if they are in place currently? There are currently up to date maps on the system, and they are up to date.

57. Are all the VMS cameras installed currently on an IP network? Yes

58. Will there be provisions for the IP network for any new cameras, will the provisions be local to cameras or distributed? The contractor should allow to undertake all associated works as of the SOW.

59. What are the expectations for remote monitoring and diagnostic capabilities? Is there a preferred Client software platform where the VMS system needs to integrate into? The system is Bosch BVMS and there is no remote monitoring required.

60. Does the definition of an emergency service call (25% system outage) apply per individual base or across all three sites combined? Across all three Bases.

61. Is there a preferred format or template for maintenance reports and quarterly inspection documentation? Yes

62. What is the expected submission method for maintenance reports – via email, an online portal, or another system? Via Email as stated in the SOW.

63. Are all cameras working or is there an estimated count of inoperable cameras? All cameras are operational.

64. What brand is the existing NVR/VMS system?

Bosch

65. Is there an incumbent/existing contract or a similar contract this RFQ is based upon?

Total Scott Security - FA558720C0002

66. Are all cameras working or is there an estimated count of inoperable cameras?

All are operational.