Attachment_1_-_Performance_Work_Statement.docx

PERFORMANCE

WORK

STATEMENT

for

LAUNDRY AND DRY CLEANING SERVICE

For

RAF LAKENHEATH

2 May 2018

Table of Contents

Section Number and Title

Page Number

3. Government Owned Property

Appendix D, Pick-up Ticket/Delivery Ticket (Sample)

Contract Bid Schedule

1. Description of Services. The Contractor shall furnish all facilities, personnel, equipment, tools, materials, supervision, transportation and other items and services necessary to provide laundry and dry cleaning services for RAF (Royal Air Force) Lakenheath as set forth in this PWS and the Service Delivery Summary. Performance of this service must be consistent with manufacturers’ recommendations and best commercial practices.

1.1 Contractor Responsibilities. The Contractor shall be responsible for the security of the goods and the safekeeping of the laundry in its possession. The Contractor shall ensure all linen picked up is returned to the respective customers. The Contractor is responsible for loading and unloading all laundry and linen items at the customer’s facility. The Contractor shall ensure soiled laundry is physically separated from clean laundry, to avoid cross contamination during transportation. The vehicle used for pick-up and delivery shall be clean and completely enclosed. Laundry shall be cleaned, dried and pressed at the Contractor’s facility. All laundry items shall be delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleaning chemicals, and residue. All laundry must be dried and pressed in such a manner as to prevent discoloration, excessive wrinkles or shrinking of fabric. Once cleaned dried and pressed, all laundry shall be properly finished and packaged. Packaged laundry shall be paired with like items. For example, specific-sized table cloths or pillow cases shall be paired with like items of the same size and type.

2. Service Summary. The Contractor shall maintain specific critical standards listed in the following Service Summary (SS). The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. Remedies agreed upon by both the Government and the Contractor will be exercised throughout the period of this contract.

2.1 The performance threshold is a limitation per Task Order, per each month of the performance period of this contract.

PWS

PARAGRAPH(S)

PERFORMANCE

THRESHOLD

1. Cleaned to the required standard

Laundry is properly cleaned.

2. Packaging and Finishing Clean Linen Comply with packaging and finishing requirements.

3. Pick-up and delivery of laundry items on the designated days and times

A. Pick-up and delivery of all laundry items on the designated days and times IAW the PWS.

B. All pick-up and delivery tickets submitted to the COR at the time of pick-up/ delivery.

4. Correct Quantities Returned Items returned match delivery ticket.

5. Damaged, Salvaged and Lost Laundry Process damaged, salvaged and lost laundry as required in PWS.

6. Rejected Laundry Laundry items will be rejected if not cleaned to the standard required, IAW the PWS.

7. Ensure Laundry is free of cross contamination All items shall be delivered IAW the PWS to avoid cross contamination.

2.2 Quality Assurance. The Government will periodically evaluate the Contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The Contracting Officer Representative (COR) will evaluate the Contractor’s performance through periodic on-site inspections of the Contractor's quality control program; inspection of performance and receipt of complaints from base customers IAW the PWS and Quality Assurance Surveillance Plan. The Government will investigate complaints from various customers and immediately provide feedback to the contract manager. The Contractor shall be responsible for initially validating customer complaints. However, the Government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

2.3 Performance Deficiencies. The COR shall inform the Contractor immediately of deficient laundry services or laundry services which were not performed, and request immediate re-performance/performance of the services. Re-performance of laundry service must be completed by the next scheduled delivery following notification, at no additional cost to Government. If the Contractor does not comply with a request for re-performance or service cannot be re-performed, no payment will be made for the original cleaning services. The quantity of the laundry services not rendered shall be determined by the COR and Contracting Officer (CO) and shall be deducted from the monthly invoice. The Contractor shall be informed in writing regarding the amount of the payment reduction. If the Government terminates this contract in whole or in part, it may acquire, under the terms and in the manner the CO considers appropriate, supplies or services similar to those terminated, and the Contractor will be liable to the Government for any excess costs for those supplies or services. However, the Contractor shall continue to provide service to any linen accepted prior to termination.

3. Government Owned Property

3.1 All items being given to the Contractor are considered to be Government Owned Property. Items being given to the Contractor are identified in Appendix A.

4. Contractor-Furnished Property and Services

4.1 General Information. Except for those items or services specifically stated as Government-owned, here or in the specific section of this PWS, the Contractor shall furnish everything needed to perform this contract according to all its terms.

4.2 Itemized Receipt Forms. Contractor shall provide all necessary individual laundry tickets and itemized receipt forms (one for every pick-up day of the month, sample attached, Appendix D) to each pick-up and delivery location. An adequate stock of individual laundry tickets and itemized receipt forms shall be provided prior to contract start date and throughout the entire contract period.

4.3 Hangers. When an item requires a hanger, the hanger shall be of a type that will not stain garments placed on them. Items required to be on hangers are: Cook whites (items 45, 48, and 49 of Appendix D). All other items do not need to be hung on a hanger.

4.4 Laundry Bags. The Contractor shall provide biodegradable laundry bags to avoid the risk of contamination to their employees and cross-contamination of laundry.

4.5 Packaging. The Contractor shall supply all packaging materials as specified in paragraph 6.3 and in Appendix A “Estimated Workload Data/ Method Legend”.

4.6 Contractor Provided Linens. The Contractor shall provide bedlinens (sheets, pillowcases, mattress pads, duvets, and cotton blankets), towels (bath, hand and washcloth), kitchen towels, oven pads, bath mats, napkins, tablecloths, and table skirts. Linens to be exchanged with the Contractor are annotated in the far right column of Appendix A.

Air Force standards require that all sheets and pillow cases are to be White Polyester/Cotton materials of at least 180 thread count. Materials shall be washed, dried and pressed in such a manner as to prevent wrinkles and fabric shrinkage. If chlorine bleach is used it must be done without causing discoloration of fabric. Single, queen, and king size mattress pads will be sorted and folded in an acceptable manner. Refer to Appendix B for sizing charts. Blankets shall also be white in color and match beds that they will be used for; i.e. single, queen and king size beds. Duvets may not be down-filled. Napkins, tablecloths and table skirts must be commercial grade and 100% polyester. Refer to Appendix A for linen specifics.

5. General Information

5.1 Hours of Operation. The Contractor shall perform the services required under this contract during the following hours designated in paragraph 5.1.1.

5.1.1 Normal Base Hours. Base hours of operation are 07:30 – 16:30. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government. In the event that it is necessary to deviate from the normal base hours of operation the Contractor shall inform the COR at least three (3) days prior.

5.1.2 Holidays. If a scheduled pick-up or delivery falls on the following observed U.K. holiday, the service shall be performed on the next workday.

5.1.2.1 Child Care Development Center (CDC) Delivery and pick-up. The CDC on RAF Lakenheath will be closed on the following U.S. holidays, as well as USAFE Family days and Wing Goal days. The Contractor will be notified, at least 24 hours in advance, by the COR when there is an upcoming Family day or Wing Goal day that affects the Contractor’s ability to pick-up or deliver laundry. If the holiday falls on a Monday, the CDC will drop the laundry at the RAF Lakenheath Liberty Club the Friday evening prior, to be received with their Monday pick-up.

Note: When a U.S. or U.K. holiday falls on a Sunday the following Monday is when the holiday is observed. When a holiday falls on a Saturday the Friday prior, is when the holiday is observed.

5.1.3 Performance of Services during Crises

5.1.3.1 The Contractor is not required to perform during crises, as there are not any mission essential elements identified.

5.1.3.2 Work stoppages may occur during the execution of this contract due to military exercises or operations. During these times, access to areas supporting the exercise or operation may be curtailed or not allowed. During scheduled and unscheduled exercises or operations, the Contractor should be prepared to move to other work locations or suspend operations at no additional cost to the U.S. Government. The Contractor should provide the COR with a list of the delivery locations where access could not be gained. This list must be validated by the COR so that Contractor will not be held responsible for work not performed if due to military exercises or operations.

5.1.3.3 If the Contractor is unable to pick-up or deliver laundry due to force protection measures and at no fault of the Contractor, delivery and pick-up shall be the next working day that pick-up or delivery is permitted.

5.1.3.4 If the Contractor is unable to pick-up or deliver laundry due to severe weather conditions, delivery and pick-up shall be the next working day that pick-up or delivery is permitted.

5.2 Contractor Personnel

5.2.1 Roster. Contractor shall provide a complete roster of all personnel (including contract manager and alternates) to the CO no later than the pre-performance conference (to be scheduled after contract award is made). Roster must include name, address, telephone number, and identification number of employee. Contractor shall maintain a current listing of employees, providing updates as changes occur and provide the list to the CO within seven (7) days of the change.

5.2.2 Contractor shall not employ persons for work on this contract if such employees are identified to the Contractor by the CO as a potential threat to health, safety, security, general wellbeing, or operational mission of the installation and its population in accordance with DoDD 5500.07, Standards of Conduct.

5.2.3 Contractor delivery driver personnel must be able to read, write, speak and understand English.

5.2.4 Contractor Appearance. Contractor personnel who enter U.S. Visiting Forces(USVF) installations shall present a neat appearance and be easily recognized as Contractor employees. The Contractor will provide employees with a smock, vest, or similar outer garment that easily identifies them as Contractor personnel, and should be worn at all times while on a USVF installation. The Contractor shall also provide each employee with an identification badge that shall include the employee’s name, employee’s photograph, and Contractor’s name, and shall be distinguishable from a distance of three (3) meters. Identification shall be available prior to employment and shall be worn or attached to the outer garment at all times.

5.2.5 Certifications. The Contractor shall be responsible for gaining and renewing all U.K. industry certifications required to enable performance.

5.3 Contractor Employee Base Pass and Identification, Special Clearances, and Vehicles. The Contractor shall comply with all requirements and procedures IAW AFFARS 5352.242-9000, Contractor Access to Air Force Installations.

5.3.1 All personnel employed on a U.S. military base require a National Agency Check (NAC) equivalent investigation before they are authorized access to the base, facilities, and if necessary computer networks. For the purpose of this contract, these positions are deemed non-sensitive, which by U.S. Government definition means do not require access to U.S. classified information. Reference documents can be provided to the contract company for review if required: Department of Defense (DoD) 5200.2-R, Personnel Security Program; DoD Instruction 1000.13 and Volume I, Identification Cards for Members of the Uniformed Services, Their Dependents, and Other Eligible Individuals; DoD Instruction 1402.5, Criminals History Background Checks on Individuals In Childcare Services; AF Instruction (AFI) 31-501, Personnel Security Program; AFI 31-101, Integrated Defense; and AFI, USAFE Supplement 31-101, Integrated Defense.

5.3.2 A NAC consists of:

A Local File Check (LFC) conducted by the installation Security Forces (SF) (this can take several days or weeks to complete), A Defense Clearance and Investigation Index (DCII) conducted by the installation SF, A Host Agency Check (HAC) conducted by the Ministry of Defense (MOD) Defense Vetting Agency (DVA), and

A Federal Bureau of Investigation (FBI) check if the potential employee has ever resided in the U.S. for 12 or more consecutive months.

Once completed, a NAC is valid for five (5) years.

5.3.3 Before any employee is authorized to perform work on this contract, the Contractor shall provide new employee information required by the LFC and DCII to the COR(s) for the base/task order. The Contractor shall then coordinate with the COR(s) for the new employee to complete all requested documentation for the HAC and, if required, FBI checks within three (3) days of the first day of employment.

5.3.4 After the LFC and DCII are completed with no issues discovered and the investigation is submitted to DVA and the FBI then a temporary Installation Pass (IP) granting unescorted base access may be granted when (a) DVA opens the case, (b) a favorable fingerprint report is returned from the FBI, and (c) the unit commander or director favorably reviews the submitted investigation package. The temporary IP is limited to 90 days and does not grant escort privileges. Holders of temporary IPs are subject to additional search procedures at installation entrance gates.

5.3.5 When a NAC has been favorably completed and documented, the COR(s) will inform the Contractor. The COR(s) may request SF issue a non-temporary IP to the employee. The end date will be no later than the end of the contract or one year from issue, whichever is sooner.

5.3.6 The Contractor shall be responsible for tracking expiration dates of IPs and either applying for renewals, or returning the expired IPs to the COR(s) for the base/task order. The Contractor shall return IPs to the COR(s) for the base/task order for employees who are no longer employed by the Contractor or assigned to this contract within 48 hours of the employee’s departure.

5.3.7 All Contractor company vehicles are subject to search and inspection and are required to enter through Gate 8 for RAF Lakenheath.

5.4 Contractor Management. The Contractor shall designate, in writing, a contract manager and alternate who shall be responsible for all requirements in this PWS. The Contractor should provide the CO with the telephone number and email address of the contract manager and alternate. The contract manager/alternate must be available during business hours by phone or email. The contract manager/alternate shall have full authority to act for the Contractor on matters relating to the daily operation of the contract. Contract manager and alternate must have complete knowledge of the PWS and all facets of laundry and dry-cleaning service operations. Contract managers shall have the knowledge, basic skills and access to operate and utilize email daily.

5.4.1 Transition Plan

5.4.1.1 Phase-In Plan. The phase-in plan contains the actions and timelines required for successful progress from the current organization to the new. For this requirement, the CO will require a phase-in plan from all offerors and the requesting activities. The purpose of the phase-in plan is to minimize startup confusion, disruption, and adverse impacts on operations and customer support when transferring responsibility from the current organization to the new service provider based on the final competition decision. The ideal situation is for the phase-in to be transparent to the customers. However, contingency plans should also be developed to prepare for other eventualities and to promote a smooth transition. The requesting activities and the Contractor phase-in plan must both address the phase-in plan requirements, which include timeline, employee hiring/placement, and other startup activities. The phase-in plans must also describe the performance indicators that will define successful implementation of the service provider’s phase-in plan.

5.4.1.2 Phase-out Plan. A phase-out plan will be submitted by the customers and Contractor 180 days prior to the end of the contract performance period. The purpose of the phase-out plan is to minimize disruption and adverse impacts on operations and customer support when transferring responsibility from the current organization to the new service provider based on the final competition decision. The ideal situation is for the phase-out to be transparent to the customers.

5.5 U.S. Military and Government Employees. Contractor shall not hire employees of the United States Government if employing such persons would create a conflict of interest, or appearance of a conflict of interest. Contractor shall not employ any person who is an employee of the Department of the Defense (DoD), either military or civilian, unless such person seeks and receives approval according to DoD Directive (DoDD) 5500.07, Standards of Conduct. Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to policies in AFI 64-106, Contractor Labor Relations Activities, paragraph 3.

5.6 Quality Control Plan. The Contractor shall develop and maintain a quality program to ensure laundry/dry cleaning services are performed in accordance with commonly accepted commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum the Contractor shall develop quality control procedures addressing the areas identified in paragraph 2 of this PWS SS. The Contractor shall submit their quality control plan as part of their proposal for acceptance by the Government.

5.7 Government Quality Assurance. The Government will rely on the Contractor’s quality control program and the performance management approach described in paragraph 5.6 (above) to assess performance whenever possible. However, the Government reserves the right to perform additional inspections as necessary, utilizing the inspection/acceptance provisions in the clause FAR 52.212-4 Contract Terms and Conditions -- Commercial Items.

5.8 Bioenvironmental Engineering/Hazmat Requirements

5.8.1 Environmental, Health, And Safety. The Contractor shall ensure all employees receive the necessary environmental, health, and safety training to ensure compliance with all Occupational Safety and Health Acts (OSHA), Health and Safety at Work etc Act 1974 (HSWA), federal and local laws. The Contractor shall protect the health and safety of employees and the community, minimizing the risk of environmental pollution. To align with the AF Child & Youth standards, CDCs may only use crib and cot sheets purchased from AF authorized distributers. Crib sheets are purchased from Sharper Products. Cot sheets are purchased from The Children’s Factory.

5.8.2 Pollution Prevention. "Pollution Prevention" and "Source Reduction" are defined in the Pollution Prevention Act of 1990, 42 U.S.C. §§ 13101-13109. Contractor's obligation under this section is limited to identifying pollution prevention opportunities and shall not be construed to require the Contractor to conduct activities not otherwise required by the program.

5.8.3 The Contractor shall comply with energy saving conservation practices as deemed necessary by the facility manager.

5.8.4 Hazardous Materials/Chemical Management. All hazardous material use requires prior authorization before bringing the hazardous material on base. "Hazardous material" includes many materials for which there is a manufacturer Safety Data Sheet (SDS), such as cleaning supplies, paints, solvents, sealants, lead acid batteries, fuels, herbicides, etc.

5.8.4.1 The Contractor shall submit an inventory list of ALL chemical products to be used, along with copies of the SDS for each chemical product, for review before bringing any potentially hazardous material onto RAF Lakenheath using the “HazMat Authorization Request Template”, available upon request. The Contractor shall submit completed inventories and SDSs to the 1) CO, 2) Civil Engineering (CE) Environmental for RAF Lakenheath 48 CES/CEIE (01638 523990) (nolan.swick@us.af.mil), and 3) Bioenvironmental Engineering (BE) (01638 528047) (48amds.sgpb@us.af.mil) at least 10 days prior to the date required to bring them on base.

5.8.4.2 Once approved, the Contractor shall maintain an inventory of all hazardous materials along with corresponding SDS’. The Contractor shall track and report actual hazardous material usage during the performance of the contract. Hazardous material usage for any contract that is less than one month in duration shall be reported at the end of the contract period. Hazardous material usage for any contract over a month in duration shall be reported no less than monthly. Hazardous material usage shall be reported using the “HazMat Monthly Usage Log Template”, available upon request.

5.8.4.3 The Contractor shall not leave excess hazardous materials or empty containers on site following completion of the project. The Contractor is responsible for the removal of all unused hazardous materials and proper disposal of all hazardous waste generated. Reference: AFI-32-7086, Hazardous Materials Management.

5.8.5 Controls of other hazards: Contractors must coordinate with BE at 01638528047 or 48amds.sgpb@us.af.mil at least ten (10) days prior to start of project, regarding all contracts with potential health impact to personnel (Example: Noise above 85 dBA, activities with potential airborne contaminants or particulates). Hazardous work areas/perimeters shall be established to control exposures and limit access to nearby facilities and personnel. Work shall be performed IAW all applicable occupational health and safety regulations.

5.8.6 Contractors must coordinate with facility managers and receive a safety brief of hazards present within work areas.

5.9 eCMRA - Contractor Manpower Reporting Application. Section 2330a of title 10, United States Code (10 USC 2330a), requires the Secretary of Defense to submit to Congress an annual inventory of contracts for services performed during the prior fiscal year for or on behalf of the DoD by 31 Oct. The inventory must include the number of Contractor employees using direct labor hours and associated cost data collected from Contractors. Information from the secure web site is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Contractors for other than Army components can visit https:/afcmra.hqda.pentagon.mil/Help/Full_User_Guide.pdf to review user manuals and gain an understanding about the data fields that will be included in the reporting structure that is hosted at http:/www.ecmra.mil/ . When filling out the required information please utilize “FA5587-48 CONS” as the UIC if you cannot locate the UIC for this contract among the provided options. Also, the FSC for this specific contract is S209.

6. Specific Tasks

6.1 Specialty Items. The Contractor will apply water repellent or fire retardant treatment to articles that are identified prior to cleaning. The Government will notify the Contractor at the time of pick-up if any items are marked as “specialty items.” Water repellent treated articles will repel water and resist absorption. Fire retardant treated articles shall be accompanied by written certification that treatment was accomplished.

6.2 Dry Cleaning. Dry cleaning may be necessary for items that have been stained with petroleum products such as oil and grease that a regular wash will not remove. The Contractor shall separate items requiring dry cleaning and mark with a tag stating the item is to be dry-cleaned. The Contractor shall ensure dry cleaned items are segregated from other laundry items during wash, and that they are readily identifiable upon return to the Government as dry cleaned items.

6.3 Packaging and Finishing. The Contractor shall package and finish all items in accordance with the “Maximum Packaging Quantity” and “Method” prescribed in Appendix A “Estimated Workload Data/ Method Legend.” All items will be neatly folded/pressed and packaged with transparent plastic or cellophane unless otherwise specified. The packaging plastic/cellophane shall be of a quality that limits excessive breakage during delivery. The Contractor shall also clearly label each bundle of packaged laundry with a short description that identifies the type of item in the package.

6.4 Pick-up and Delivery. The Contractor shall ensure the correct items and quantities are delivered and soiled items are picked-up at scheduled locations and times IAW the schedule in Appendix C. For RAF Lakenheath Lodging and Club, turnaround time shall not exceed three (3) days. For RAF Lakenheath CDC and DFAC, turnaround time shall not exceed seven (7) days. The Contractor shall ensure pick-up/delivery tickets are used for accountability. These are to be provided to the COR upon pick-up and delivery. Please see Appendix D for Pick-up/Delivery sample tickets.

6.4.1 Laundry Pick-up. Separating and counting of articles shall be done by Government personnel prior to pick-up. The Contractor shall sign the itemized receipt form (Contractor provided) and retain a copy. The original itemized receipt form will be retained by the Government for computing variance in count when clean/dry laundry is delivered. Contractor personnel shall be responsible for physically unloading clean linen. Contractor personnel shall be responsible for loading soiled linen.

6.5 Damaged or Lost Government Owned Laundry. Items damaged or lost by the Contractor will be replaced with an identical or like item at the Contractor’s expense within 14 business days from discovery. Replaced items must be agreed to in advance and accepted by the COR. Damaged (ripped/torn) or excessively stained linen shall be cleaned, marked, and packaged separately before returning to the Government.

6.6 Rejected Government Owned Laundry. Laundry is rejected when it fails a quality assurance inspection at the time of delivery or when unpacked. Rejected laundry shall be returned to the Contractor who shall re-perform cleaning and deliver by the next scheduled delivery day. The Government may reject an individual piece, package, or cage(s). Any items found to have been unsatisfactorily laundered, as determined by the CO or the COR, shall be re-laundered at no additional cost to the Government. The Contractor is responsible for all necessary re-performance. The unsatisfactory items will be identified to the contract manager by the COR. The original laundry ticket shall be annotated that the item(s) are being returned for re-accomplishment. The item(s) shall be re-laundered and returned to the same exchange point within the same time standards that are required for first-time washes. The Contractor shall ensure items are readily identifiable upon return to the Government as re-wash items, to include the date linen was originally returned.

6.6.1 Rejected Contractor Provided Laundry. Laundry is rejected when it fails a quality assurance inspection at the time of delivery or when unpacked. Linen exchanged linens are not acceptable if they are stained, have holes/rips or tears, are of the wrong size or material, are faded in color, are the wrong color, or are overly pilled. Linens that are deemed not acceptable by the Government must be replaced by the Contractor within 24 hours without charge. Hospital/medical linens are not acceptable substitutions.

6.7 Total Items Delivered. The quantity delivered shall equal the quantity annotated on the original itemized receipt form. If any linen or laundry item is missing from a delivery, the Contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the end of the next regularly scheduled delivery. All accountable items not delivered within seven (7) days from the original scheduled delivery date will be considered as lost. If the item cannot be replaced per paragraph 6.5 of this PWS, the Contractor shall reimburse the Government or individual owner for the replacement cost of the item. The Contractor is responsible for all loss or damage to Government property in their possession. The monthly total for items not delivered on the original scheduled day shall not exceed the daily variance detailed.

6.7.1 Daily Delivery Variance. The daily variance for delivered laundry items shall not exceed 5%. Any individual itemized receipt that is not completely returned shall be considered incomplete and the entire receipt shall be counted against the variance until it has been filled.

6.7.2 Exceeds Delivery Variance. Should the Contractor exceed the delivery variance, the Contractor shall correct by the next scheduled delivery day for same day credit. Should the Contractor fail to correct the delivery variance within the time-frame stated, there will not be a cleaning charge and the Contractor must replace the item at the Contractors expense IAW paragraphs 6.5 and 6.7.

6.8 Contractor shall comply with industry standards and all work shall be accomplished in accordance with the International Fabricare Institute, Institute of Industrial Launders, Department for Environment Food and Rural Affairs (DEFRA) and all guidelines established by the Occupational Safety and Health Administration (OSHA).

7. Definitions

8. Appendices

Appendix A, Estimated Workload Data/ Method Legend Appendix B, Size Conversion Table Appendix C, Pick-up/Delivery Schedule Appendix D, Pick-up Ticket/Delivery Ticket (Sample)

APPENDIX A - ESTIMATED WORKLOAD DATA/ METHOD LEGEND

Method Legend:

D – Tumble Dry DC – Dry Clean F- Fold I - Press on Flatwork Ironing Equipment OH – Return Finished Work on Hanger P – Press on Commercial Pressing Equipment S – Starch W – Wash

RAF Lakenheath – Lodging

Packaging Quantity

Quantity Linen Exchange (Y/N)

RAF Lakenheath Child Development Center (CDC)

Packaging Quantity

Quantity Linen Exchange (Y/N)

W/D/F

RAF Lakenheath Clubs Eagle’s Landing – Liberty Club

Packaging Quantity

Quantity Linen Exchange (Y/N)

RAF Lakenheath – DFAC Knight’s Table Dining Facility

Packaging Quantity

Quantity Linen Exchange (Y/N)

APPENDIX B - SIZE CONVERSION TABLE

SHEET SIZES

APPENDIX C - PICK-UP/DELIVERY SCHEDULE*

RAF Lakenheath

Linen Exchange Bldg. 834 CDC East Bldg. 659 CDC West Bldg. 439 Liberty Club, Bldg. 648 Eagle’s Landing, Bldg. 958 Knight’s Table Dining Facility, Bldg. 934

* NOTE*

*Delivery times and locations may be changed during the performance of this contract by the Government with 24 hrs notice to the Contractor.

APPENDIX D – PICK-UP TICKET/DELIVERY TICKET (SAMPLE)

Company Name