Club_Concessionaire_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

BAR/FOOD OPERATION CONCESSIONAIRE CONTRACT

MORÓN AIR BASE, SPAIN RECREATION LOUNGE

24 JULY 2017

1. DESCRIPTION OF WORK/GENERAL INFORMATION

1.1 DESCRIPTION OF WORK:

1.1.1. Description: The concessionaire shall procure all food items, beverages (Alcoholic and Non-

Alcoholic), and resale merchandise needed for a American restaurant cantina style and bar operation at Morón Air Base Recreation Lounge. These operations include, but are not limited to, normal lounge operations (see paragraph 1.3.1) and special events as requested by the 496 ABS Services Director or Services personnel acting in his/her capacity (see paragraph 1.3.2). The contractor shall perform the work to commercial standards applicable laws, and in accordance with the PWS.

1.1.2. Approved Food Source: All food items shall be procured from the Listing of Approved

Food Sources as annotated in Appendix K, and adhere to the Product Listing Requirements as annotated in Appendix A, Section 2 of the guidance published by the United States

Army Public Health Command. These Appendix’s are listed as attachments 2 and 3 in the

PWS and also contain the links to the webpage. Purchase of all food items will be subject to prior written approval from the 496th Air Base Squadron Services Director or any

Services personnel acting in his/her capacity. All food must be ordered in a timely manner to arrive before the event or serving times and is the job of the contractor to plan the ordering to have enough stock on hand to cover day to day operations.

1.1.3. Type of Service Required: Concessionaire shall provide all products necessary to fulfill contract requirements (i.e. plates, napkins, cups, cleaning supplies, register tape etc.), personnel, management, supervision, and transportation required for contract performance.

The Concessionaire shall be required to provide transportation and labor for pick-up and delivery of subject merchandise to building 302 for storage. The contractor must prepare and serve diverse menu of American style meals. Services required include all of the basic functions of running a restaurant: menu planning, food and beverage ordering, receiving, storing, food preparation, both plated and sit down service, and cleanup. The contractor will also be required to cater special functions. i.e Official functions and other types of private functions. All special events shall be documented on a catering form for each requested special event.

1.1.4. Menu: The contractor is required to offer a full service menu consisting of appetizers, soup, salads, entrees and/or pizza and desserts for both lunch and dinner meals. A breakfast/brunch should be offered once a quarter. All menu items require preplanning for

NAFI review and concurrence and will be monitored for customer preference and future offerings. Daily lunch and dinner specials will be offered as well. Contractor must have the capability to cook multiple types of cuisines, to include nut not limited to American, Asian, Mexican, Southern, Italian, French, Pizza and Rotisserie Chicken.

1.1.5. Clean Up: The Concessionaire shall be responsible for sweeping and mopping the “El

Escondite” bar area; properly cleaning/sanitizing the food preparation area and maintaining cleanliness of the two storage rooms on a daily basis. Additionally, the Concessionaire shall be responsible for maintaining the patio facing Lodging/Hotel Frontera outside of the bar of building 302 (to include the immediate grassy area) on a daily basis in regards to sweeping, hose down, trash/cigarette pickup, emptying cigarette butt cans, and overall cleanliness. (A pressure washer can be signed out from Services staff).

1.1.6 Limited Time Offers (LTO’s) And other Menu Specials: Contractor will be required to offer monthly, pre-NAFI coordinated LTO’s. LTO’s offer the opportunity to gauge customer dining preferences without changing the full menu. Successful LTO’s will be incorporated into the full menu. Likewise, different menu specials will be attempted based on customer feedback at various times during the month.

1.2 CONCESSIONAIRE PERSONNEL:

1.2.1. Concessionaire Manager: The Concessionaire shall be responsible for the overall performance of work. The name of the manager and/or alternate, who shall act for the

Concessionaire when absent, shall be designated in writing to the Contracting Officer.

1.2.1.1. The Concessionaire’s manager or alternate shall have full authority to act on all contract matters relating to the daily operations of this contract.

1.2.1.2. The Concessionaire’s manager or alternate shall be available by phone or appointment to meet on the installation with Government personnel (designated by the

Contracting Officer) to discuss problem areas.

1.2.2. Concessionaire Employees: The Concessionaire shall not employ persons on this contract if such employee is identified to the Concessionaire by the Government inspector as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The Concessionaire is responsible for ensuring no employee is in violation of the aforementioned and notify the Contacting Officer or designee immediately upon receiving knowledge of employment of such employee and termination thereof.

1.2.2.1. Concessionaire personnel shall present a neat appearance and wear a food service uniform shirt or blouse, provided by the Concessionaire, identifying them as an employee of the recreation lounge contractor, and a hat when performing cook or food service work in the kitchen, as required by the Food Code. The employees shall wear a name badge supplied by the contractor. The cleanliness and sanitation standards for personnel and their clothing shall be those required by Air Force Instruction (AFI) 34-239, Food Service

Management; AFI 48-116, Food Safety Program, paragraphs 2.4, 2.6, 2.8; AFI 48-117, Public Facility Sanitation, paragraphs 2.14, 3.1, 3.2, 3.3, 3.7, 3.8, and the Tri-Service Food

Code 2014 which is listed as attachment 4 in the PWS and contains the link to the webpage.

1.2.2.2. The Concessionaire shall provide to the Contracting Officer or designee, the names and qualification documents of all employees. The documents must be current and valid professional certifications, obtained before starting work under this contract.

- Health Certificates for Food Service Attendants

- Training Certificates for Food Service Attendants (Food Handlers)

- Dram Shop Training (which will be provided by the government)

- Duplicates of the certificates will be maintained in each employee’s work area.

1.2.2.3. The Concessionaire shall not employ any person who is an employee of the U.S.

Government if employing that person would create a conflict of interest. Additionally, the

Concessionaire shall not employ any person who is an employee of the Department of the

Air Force, either military or civilian, unless such person seeks and receives approval from his or her Commander and from the Legal Office. The Concessionaire shall not employ any person who is an employee of the Department of the Air Force if such employment would be a violation of Air Force policies.

1.2.2.4. The Concessionaire is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservist and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the

Concessionaire’s ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.2.2.5. All employees who must interact with customers in the performance of their duties, must understand and speak English fluently, as necessary, to perform contractual obligations IAW the terms and conditions of the contract. Employees dealing with equipment must understand written English sufficiently to read manuals and operating instructions and post menus.

1.2.3. Employee Security Requirements: The Concessionaire shall ensure that all employees possess an employee ID, issued by Security Forces, Pass and Identification Division. Prior to issuance of ID card, Concessionaire, at his/her expense, shall be required to provide Security

Forces with other information as required.

1.2.4. Employee Training: A 496 ABS/SV Services representative will train the Concessionaire on the preparation of AF Forms 1875 and 645. This training will be completed within fifteen (15) business days after contract award but before the concessionaire opens to the public as these forms are required to be prepared once concessionaire begins to accept money from customers. Services shall continue to monitor the preparation of the paperwork and perform extra training if required by the concessionaire.

1.3 HOURS OF OPERATION:

1.3.1. Normal Hours of Operation: The Recreation Lounge will be open Monday – Thursday noon to 2200; Friday noon to 2300; Saturday 1600-2300 and Sunday 1600-2200. Hours of operation, to include New Year’s Eve/Day and special events can be expanded/ reduced (based on business demand) by mutual agreement between the Concessionaire and the 496 ABS Services Director and/or Services personnel acting in his/her capacity. Once an initial period of 2 months has been observed the hours can be amended as agreed upon by both parties and based on customer demand.

1.3.2. Emergency and/or Special Event Services:

1.3.2.1 During emergency situations the government may use any Concessionaire supplies or Government provided facilities as identified in paragraph 1.1.1 and Attachment 1. If

Contractor supplied items are used, 496 ABS Services will be responsible for ensuring that the Contractor is reimbursed for the used portion of all allocated supplies.

1.3.2.2. Special Event Services: The Concessionaire shall provide the necessary employees to manage both bars to accommodate the number of guests at any given time during special events or with a general increase in customers. The 496 ABS Services

Director or his/her designee will provide the need for this seven (7) calendar days in advance.

1.3.2.2.1. The Concessionaire shall provide expanded services during special events (i.e.

4th of July) in the form of a beer tent and/or mobile set up to accommodate the increase of customers. The 496 ABS Services Director or designee will provide the need for this seven

(7) calendar days in advance.

1.3.3. Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander: IAW DoDI 3020.37 (Continuation of essential

Department of Defense contractor Service During Crisis) all service as identified in this PWS have been determined as NOT essential for performance during a crisis and the Concessionaire will not be required to perform during crisis. A Stop Work Order will be issued by the Contracting

Officer if a crisis is declared. The Government will pay no compensations for a Stop Work Order during a crisis.

1.4 Sanitation:

1.4.1. The concessionaire shall ensure satisfactory sanitation inspection results. Bar/Food operation employees and the facility are subject to regularly scheduled and unscheduled sanitation inspections. Inspections are normally performed by base level environmental health personnel. In addition, IAW paragraph 1.2.2.1, the 496 ABS Services Director or authorized representative may perform such inspections.

1.5 General Information:

1.5.1. Physical Security: The Concessionaire shall be responsible for safeguarding all

Government property, materials and supplies provided for Concessionaire use. Concessionaire will be held accountable for excess losses and responsible for half of the replacement cost when equipment loss occurs. At the end of each work period, all Government facilities, equipment, supplies, and materials shall be secured.

1.5.2. Conservation of Utilities: The Concessionaire shall ensure employees practice utilities conservation. The Concessionaire shall be responsible for operating under conditions that prevent the waste of utilities to include but not limited to:

1.5.2.1. Lights shall be used only in areas where work is actually being performed.

1.5.2.2. Employees shall not adjust mechanical equipment controls for heating, ventilation, and air conditioning systems.

1.5.2.3. Water faucets or valves shall be turned off when not in use.

1.5.3. Environmental and Hazardous Materials Handling and Storage: If Concessionaire personnel spill or release any toxic or hazardous substance into the environment, the

Concessionaire shall immediately contact the 496 ABS Fire Department, Contracting

Representative, Civil Engineering and IDMT (Base Environmental Office). All

Hazardous/Flammable materials will be stored IAW AFI 90-821, Hazard Communication.

1.5.4. Smoking: Concessionaire employees shall only be permitted to smoke outside at least 50 feet from the entrance, or designated smoking areas, and only during regular break periods, established by the Concessionaire due to safety reasons.

1.5.5. Prices and Currency: Prices for bar/food items shall be determined by the Concessionaire and reviewed/approved by the 496 ABS Services Director and/or any Services personnel acting in his/her capacity. All currency collected shall be in American dollars and/or Euros with the current month conversion rate visible to customers. Prices shall be based on the local exchange rates provided by Services personnel, and posted along with pricing information. (The concessionaire should pay careful attention to F&B costs at the NEX and Commissary before offering a menu for review to ensure he/she has correctly calculated the price charged to customers).

1.5.5.1. Post Prices in Facility: Concessionaire shall post established prices for bar/food items in the facility where visible to patrons, using computer or machine generated lettering. This should be professional in nature to maintain the image of the facility. 496

ABS Services is happy to assist where possible for the publicist to print poster size menus.

1.5.6. Storage of Funds: Change funds shall be provided by the Concessionaire and stored in a

Government container provided by the NAFI in building 302. Concessionaire shall comply with AFI

34-202, Protecting Nonappropriated Funds Assets for this operation.

1.5.7. Financials: Records, Reports, and Monthly Accounting: The Concessionaire shall be responsible for maintaining daily transactions, completing and providing a copy of AF Form

1875A, NAF Individual Cashier’s Report, and any AF Form 645’s, Cash Register Adjustment forms to the NAFI representative on a daily basis. All daily transactions (via AF Form 1875A) are to be completed entirely to include any credit card transactions and refunds. Refunds are to be highlighted on register tape and initialed by cashier and accompanied with an AF Form 645 signed by cashier, manager (or designee) and customer. Additionally, register tape with beginning and ending X readings and credit card summary reports must be included with daily paperwork turn-in.

Register Z readings and credit card monthly settlement reports will be submitted on the last day of each month with final paperwork and daily transactions shall be computed the first business day of every month, at which time the concessionaire shall render payment to the NAFI representative the contracted remuneration percentage of gross sales in U.S. dollars or Euros. The Concessionaire shall use government furnished registers or Point of Sales systems for transactions of each sale.

The Concessionaire shall have receipts available on all purchases and monthly inventories so the

NAFI can make copies for information/audit trail purposes and to keep track of cost of goods. The

Concessionaire shall provide income to 496 ABS Services personnel twice monthly on the 15th of the month or closest business day and the 30th of the month or closest business day so that 496

ABS Services staff may make the deposit according to the parameters set by the Ramstein NAF

Accounting Office. All income shall be submitted no later than 10.00 am on the specified days.

1.5.8. Income Claim & Receipts: All transactions shall be rang in the register and receipts provided to each customer.

1.5.9. Laundering: The Concessionaire shall be responsible for laundering all employees’ uniforms and table linens used at events.

1.5.10. Credit Card Machine: The Government encourages the use of a credit card machine as long as all training on reporting the transactions is followed by the concessionaire and its employees. All transactions shall be rang in and a receipt provided to the customer. If a Machine will be used the concessionaire must declare it to 496 ABS

Services and include a daily reading of all transactions in the 1875 paperwork.

2. GOVERNMENT-FURNISHED PROPERTY:

2.1 GENERAL INFORMATION: The Government will provide the facilities, equipment, materials, and services listed in this section.

2.1.1. Government- Furnished Facilities: The Government will furnish or make available facilities described in Paragraph 2.1.1.1. Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for the established work areas. Should a hazard be subsequently identified, the Government corrects

OSHA hazards according to base-wide Government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contract initiative. When no such conditions have been identified, this will not warrant or guarantee no possible hazards exists, or work-around procedures will not be necessary or the facilities as furnished will be adequate to meet the responsibilities of the Concessionaire.

Compliance with the OSHA and other applicable laws and regulations for the protection of the employees is exclusively the obligation of the Concessionaire. Applicable Occupational Safety and

Health Act (OSHA) standards, 91-300 Food Service Operations and 91-501 Air Force

Consolidated Occupational Safety Standard, will be followed. Furthermore, the Government will assume no liability or responsibility for the Concessionaire’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Before any modifications of the facilities performed by the Concessionaire at his or her expense, the Concessionaire shall furnish documentation to the Contracting Officer describing, in detail, the modification requested.

No alterations to the facilities shall be made without specific written permission from the

Contracting Officer and approval from the Installation Commander. In the case of alterations necessary for compliance with OSHA, such permission shall not be unreasonably withheld. The

Concessionaire shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications accepted. These facilities shall be used in performance of this contract.

2.1.1.1. Government-Furnished Facilities List: Recreation Lounge, building 302, to include a refuse dumpster.

2.2. Government –Furnished Equipment: The Government shall provide all of the equipment currently located in the Recreation Lounge, building 302, documented in the Government-

Furnished Equipment Inventory Listing (Attachment 1).

2.2.1. Equipment Inventory: A jointly conducted inventory of Government-Furnished equipment and supplies shall be done no later than five (5) calendar days before start of contract, within thirty

(30) calendar days before completion of the contract period, and 10 calendar days prior to any option periods. The Concessionaire and a Government representative (identified to the Contracting

Officers by the NAFI) shall conduct the joint inventory of all Government- Furnished equipment and the Concessionaire shall sign a receipt for all equipment provided by the Government. Stock record cards will be maintained by the Concessionaire on all materials and supplies provided by the Government. Items missing or not in working order shall be recorded and the Contracting

Officer notified in writing. The Concessionaire and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of a disagreement between the Concessionaire and the Government representative on the working order and condition of equipment, the disagreement will be treated as a dispute under the contract clause entitled “Disputes.”

2.2.2. Obtaining Replacement of Government–Furnished Equipment: The Concessionaire shall submit requests, in writing, for replacement of Government-Furnished equipment to the

Contracting Officer or authorized representative for processing. Such requests shall specify the reason for the replacement request. The Government Services Director is the final approving authority regarding the replacement of existing equipment or purchasing of new equipment.

2.2.3. Obtaining Replacement of Government-Furnished Materials: The concessionaire shall be responsible for keeping enough materials on hand for the performance of the contract according to its terms. If additional materials are authorized by the contract, the Concessionaire shall obtain such additional materials at their own expense.

2.3 GOVERNMENT- FURNISHED SERVICES:

2.3.1. Utilities: The Government will furnish utilities to support basic operations (electricity, water, heat, ventilation, and air conditioning (HVAC) and Class “C” (base) telephone service.

2.3.2. Custodial Services:

2.3.2.1. Carpet: The Government will shampoo the carpet in all Government-Furnished facilities as needed.

2.3.2.2. Restrooms: The Government will clean the restrooms and empty trash cans.

2.3.3. Refuse Collection: The Government will provide refuse collection from the pickup point at the exterior of each Government-Furnished Facility.

2.3.4. Insect and Rodent Control: The Government will provide insect and rodent control services as required by applicable Air Force health regulations.

2.3.5. Government-Furnished Facilities Maintenance: Except for routine daily cleaning, the

Government will provide all maintenance of Government-Furnished Facilities.

2.3.6. Government-Furnished Equipment Maintenance: Except for routine daily cleaning

(FDA Food Code Standards), the Government will provide all maintenance of Government-

Furnished Equipment, to include equipment outlined in Attachment 1, Government-Furnished

Equipment Inventory Listing, of this PWS.

2.3.7. Security Police: The Government will provide security police services. Security Forces phone extensions are 117 for emergencies, and 772-8115 for routine calls.

2.3.8. Fire Prevention and Protection: The Government will provide fire prevention protection, inspection, and maintenance of Government furnished fire extinguishers and systems. Fire

Department telephone extension is 117 for emergencies.

2.3.9. Emergency Medical Service: In the event of an emergency, 117 should be contacted. If transport is necessary, the Service Provider employee shall reimburse the respective agency for any expenses for services incurred.

2.3.10 Telephone Service: Government supplied phones shall be used solely for official business and shall not be used to transact personal business by the Service Provider or his/her employees.

The telephone instruments, telephone lines, data lines, and repair services for such instruments and lines are mandated for services outlined in this PWS. The contractor shall not make any changes to the telephone service provided by the government under any circumstances.

2.3.11. Publicity: The Concessionaire can utilize services provided by the Government marketing department in regards to programs and restaurant snack bar specials being offered. This publicity shall be provided five (5) business days in advance.

3.1 Services Summary:

Performance Objective PWS Paragraph Performance Threshold

All food items procured from approved food sources

1.1.2 100%

Bar area, food preparation area, and storage rooms are clean/maintained

1.1.5 95%

Patio and furniture kept clean/maintained

1.1.6 90%

Special Provision: Cancellation of this contract by either party shall be with a 60 day written notice to the other party.

Concessionaire or Authorized Representative Government Representative

Printed Name: Printed Name:

Title: Title:

Date: Date:

ATTACHMENT 1

GOVERNMENT-FURNISHED EQUIPMENT INVENTORY

_ Initial (NLT 5 days before contract starts)

_ Option Period (10 days prior to any option period)

_ Final (within 30 days before contract completion)

DESCRIPTION

NAF/APF

QUANTITY

UNIT

O/HAND

MODEL #

DEEP FAT

FRYER

NAF 1 EA 530TED

CONVECTION

OVEN

NAF 1 EA VC4ED

DISPLAY

REFRIGERATOR

NAF 1 EA T-72G

GRILL NAF 1 EA S/SS680RC

FREEZER,

1DOOR

(WHIRPOOL)

NAF 1 EA LCE694BA

CASH

REGISTER

NAF 1 EA SAM45

FREEZER, 1

DOOR (TRUE)

NAF 1 EA T-23FSPS-

PIZZA

CONVEYOR

OVEN

NAF 1 EA PS52OE

BEER COOLERS

NAF

EA

TD95385

ATTACHMENT 2

Appendix K - Complete list of approved food sources for the Europe Region http://vets.amedd.army.mil/86257B8D004A4B6C/Europe

ATTACHMENT 3

Appendix A, Section 2 - Summary of Product Listing Requirements for the European Region http://vets.amedd.army.mil/86257B8D004A4B6C/PHC http://vets.amedd.army.mil/86257B8D004A4B6C/Europe http://vets.amedd.army.mil/86257B8D004A4B6C/PHC

ATTACHMENT 4

Tri-Service Food Code Chapter 3, 9 & 10 http://www.med.navy.mil/directives/Pub/5010-1.pdf http://www.med.navy.mil/directives/Pub/5010-1.pdf