FA5570-09-D-0001_PWS_Revised.docx

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Performance Work Statement

Transportation, Supply and FMO Services

26 Nov 2012

This document is written in accordance with AFI 63-501, “Performance-Based Service Acquisitions (PBSA)”

TABLE OF CONTENTS

SECTION TITLE PAGE

Appendices

A. Abbreviations and Acronyms

B. Definitions

C. Workload Data

D. Government Furnished Property/Equipment

E. Vehicle Authorization List

F. Applicable Forms and Publications

G. Applicable Cleaning Standards

H. Appliance Maintenance (RAFA) Technical Exhibits

I. POL PWS dated 4 June 2012 – 58 pages

SECTION C-1 – DESCRIPTION OF SERVICES

1.1 GENERAL SCOPE:

1.1.1. Services shall include, but are not limited to, the following: Traffic Management (TMO to include Cargo, Passenger Travel and Personal Property), Vehicle Operations, Vehicle Management, Supply Support, Supply Mobility and Contingency, Supply Training, Drayage Delivery and Pick-up, and Appliance Maintenance Cleaning and Minor Repair as described in this Performance Work Statement (PWS) with the focus on safety and customer service. The service provider shall perform management, operations and maintenance of transportation, supply, and drayage services that comply with all applicable laws, regulations and standards with standard commercial practices for RAF Croughton, RAF Molesworth, and RAF Alconbury. The service provider shall provide all personnel, materials, supervision, training, and other items and services necessary to perform Transportation and Supply except as specified in the Attachment Government Furnished Property and Services.

1.1.2 The service provider shall comply with the responsibilities and tasks outlined in this PWS. Unless specifically designated to an individual base, PWS policies and procedures apply to RAF Alconbury, RAF Croughton, RAF Molesworth, and their operating locations.

1.1.3 The service provider is encouraged and expected to use innovative approaches to efficiently and effectively accomplish PWS tasks, functions, and requirements in a quality manner at reduced costs - producing savings whenever possible and fostering pride and ownership in work performed. The service provider shall submit a request for waiver to the Government for procedures to be used in lieu of functions and tasks required In Accordance With (IAW) any Air Force Instruction (AFI) and any governing regulations or directives listed in the PWS. The request should reference the specific AFI, governing regulations or directives and section to be waived and provide a detailed justification and explanation of the potential benefits to the Government. Only those requests approved, in writing, by the Contracting Officer (CO) will be waived. “Test” or “trial” programs, which deviate from the AFIs, are not authorized without prior approval by the CO.

1.1.4 The service provider shall provide customer service and consistently provide services IAW the applicable standards and guidelines. Additionally, the service provider is expected to be a partner with customers at the Geographically Separated Units (GSU) and the 501st Combat Support Wing (CSW) to continuously improve the quality of services.

1.1.5 The service provider shall maintain government provided facilities to ensure a clean safe working environment. The facility appearance and upkeep shall include the following:

· General cleaning, trash/garbage removal and utility conservation measures

· Responsible for the grounds around and adjacent to the facilities

· Removal of snow from assigned facilities sidewalks, entrances, and parking areas up to the roads

· Accomplishing custodial services of facilities

· Maintaining facilities in a neat and clean appearance

1.2 SUMMARY OF EXPECTATIONS – TRANSPORTATION:

The service provider shall provide transportation services to support the 501st CSW missions for RAF Alconbury, RAF Croughton, RAF Molesworth, and their operating locations, tenant units, and other Department of Defense (DoD) and federal agencies as prescribed by support agreements and plans. Services shall be provided safely and on time to meet customer needs. Services include movement of passengers and cargo, personal property, official passenger travel, vehicle operations, vehicle management, and deployment and contingency support. The service provider shall be the sole point of contact for all GSU transportation services. The service provider shall act as a liaison to provide input and coordination concerning transportation issues during peacetime and wartime deployments, contingency operations, special events, and support agreements with other DoD agencies as directed.

1.2.1 VEHICLE OPERATIONS: The service provider shall provide scheduled and unscheduled ground transportation necessary to meet all customer and mission requirements. The vehicle type and level of support provided for unscheduled ground transportation is determined by customer needs, which are mutually agreed upon by both the customer and the service provider no later than twenty-four hours in advance. All vehicle operations support shall comply with AFI 24-301. OLVIMS, or other approved computer system, shall be used to manage all vehicle operation services. vehicle operations support shall include, but not be limited to, the following: Distinguished Visitor (DV) support, Shuttle Bus, and U-Drive It (UDI) service. Special, non-recurring missions may require local and long haul/over-the-road support. These special missions could occur over weekends, all U.S. /U.K. holidays, and non-duty hours.

1.2.1.1 The service provider shall provide Distinguished Visitor (DV) transportation support as requested by the Functional Commander or his/her designated representative and by guidelines established by the Governing Regulations that ensures appropriate DV vehicles and service are provided for all DVs.

1.2.1.2 The service provider shall manage a scheduled shuttle bus service for the transportation of authorized personnel IAW AFI 24-301 and Installation Commanders requirements to meet customer needs (Applies to the immediate area within or on the bases and or GSUs to include transport between RAF Alconbury and RAF Molesworth.) The service provider shall develop procedures for conducting shuttle operations and recommend changes to ensure maximum support for mission requirements and customer needs. The service provider shall coordinate the shuttle bus schedules with the Functional Commanders.

1.2.1.3 The service provider shall provide clean and serviced UDI vehicles to authorized customers upon request, as on-hand assets allow. It is important that the service provider develop and maintain a program to ensure each UDI operator understands the safety procedures, proper use and care of government vehicles and Vehicle Identification Link (VIL) key, has appropriate license for vehicle and has appropriate safety forms when needed. The service provider will establish a program for driver training and familiarization IAW AFI 24-301.

1.2.1.4 The service provider shall coordinate and maintain a vehicle-licensing program that ensures GOV operators are properly licensed and certified, that Government Vehicle Operator Identity Cards (AF Form 2293) and Vehicle Operator Information forms (AF Form 2296) are properly issued and authorized, and that all training requirements are met IAW AFI 24-301. All government licensing information shall be stored in the licensing module of the OLVIMS or other AF approved system.

1.2.1.5 The service provider shall be responsible for ensuring the effective operation of the vehicle wash rack, excluding supplies, which shall be ordered as reimbursables for Government owned or Government leased vehicles. If the wash rack becomes inoperative, the Contracting Officer Representative (COR) will be notified to validate that repair has been initiated. If the wash rack capabilities are inoperative for more than 48 hours, the service provider shall establish an alternate vehicle wash area, as approved by the CO. NOTE: The wash rack is an unmanned function that is available twenty-four hours a day, seven days a week.

1.2.2 VEHICLE MANAGEMENT: The service provider shall develop and manage a vehicle management program that provides quality, comprehensive, major and minor vehicle maintenance for RAF Alconbury, RAF Croughton, and RAF Molesworth, their operating locations, tenant units, and other DoD and federal agencies, as prescribed by support agreements and plans. The service provider shall maintain the vehicle fleet IAW Technical Order (T.O.) 36-1-191 and AFI 24-302, the manufacturer’s recommended standards, or other best practice commercial standards. While all of the aforementioned documents are acceptable, when TO 36-1-191 or AFI 24-302 is specified in the PWS, this is the standard that must be complied with. The service provider shall place top maintenance priority on emergency response vehicles and unit vehicles below their established Minimum Essential Levels (MEL). The service provider shall be responsible for providing the replacement parts and materials in accordance with AFI 24-302. The service provider shall be reimbursed for replacement parts (includes bench stock parts and working stock parts), and corrosion control using the guidelines described in paragraph 3.2 of the PWS.

1.2.2.1 The service provider shall establish and maintain a VCP program. Generate VCO/VCNCO list with 24-hour contact information. Brief VCOs/VCNCOs (in mass or individually as mission permits) on official use, accident and abuse procedures, use of DD Form 518 and SF 91, Motor Vehicle Accident Report, accountability, host nation/local use restrictions, weather/geographic related conditions, drivers license requirements, discrepancy reporting, add-on equipment requests, other vehicle management procedures, and vehicle related items listed in AFI 24-301, Vehicle Operations (mainly drivers license requirements), AFMAN 24-306 and AFI 24-302 Chapter 10. The service provider shall ensure that operators of Government Owned Vehicles (GOV) and government leased vehicles are properly licensed IAW AFI 24-301. The service provider shall be responsible for VIL keys. The 501st CSW/LG Fleet Manager retains ultimate Fleet Management and vehicle accountability.

1.2.2.2 The service provider shall be responsible for:

- Reporting any instance of vehicle abuse or accident to the Functional Commander/Functional Director for investigation.

- Ensuring the timely accomplishment and reporting of Time Compliance Technical Orders (TCTO) IAW AFI 24-302.

- Ensuring that all nuclear certified vehicles are maintained IAW T.O. 36-1-191 manufacturer established standards, or other approved commercial standards

- Ensuring all snow removal vehicles are mission ready

- Ensuring required T.O.s are kept up to date

- Providing depot-level maintenance input on assigned vehicles to HQ USAFE/A4RVM

- Identifying and reporting deficiencies to HQ USAFE/A4RVM

- Validate data contained in the refundable/reimbursable file. Process refund and reimbursable costs according to local accounting and finance rules. Manage reimbursable maintenance program. Ensure reimbursable units are coded correctly in OLVIMS and perform follow up actions for financial recoupment.

1.2.2.3 The service provider shall establish a customer service point at RAF Alconbury, RAF Croughton, and RAF Molesworth for vehicle check in, vehicle breakdown, maintenance status reporting, and completed vehicle maintenance.

1.2.2.4 The service provider shall use OLVIMS, or other approved AF program, to track all vehicle maintenance services for government vehicles and equipment; track all parts and repair warranties; generate work orders for all vehicle maintenance services provided; and provide monthly and quarterly data to HQ USAFE/A4RVM.

1.2.2.5 The service provider shall manage a program to accomplish scheduled maintenance IAW AFI 24-302 chapter 4 and unscheduled maintenance in a manner that ensures the minimum amount of vehicle downtime. Vehicles requiring repairs in excess of the one-time repair limit as defined in T.O. 36-1-191 must be approved by 501st CSW/LG Fleet Manager; or by HQ USAFE/A4RVM via 501st CSW/LG Fleet Manager.

1.2.2.6 The service provider shall manage a program to ensure timely accomplishment of the following inspections: one-time inspection, special inspection, safety inspection, inspections following receipt of “safety of use messages,” service bulletins, and factory recalls. These inspections shall be accomplished IAW T.O. 36-1-191 or as directed by HQ USAFE/A4RVM, and/or Warner-Robins Air Logistics Center.

1.2.2.7 The service provider shall establish a rescue and recovery service using standard commercial procedures, with emergency vehicles taking precedence. The rescue and recovery service shall include those vehicles that are transient to the vicinity of RAF Croughton, RAF Molesworth or RAF Alconbury. The service provider shall track and provide to the COR, associated costs to enable recoupment for transient vehicle repair costs. During normal operating hours, repairs shall proceed only after approval by the home base’s vehicle maintenance activity. Only minimum repairs and recovery necessary to retrieve the vehicle and personnel back to base shall be accomplished outside of normal operating hours. Should the transient vehicle remain inoperable for an extended period of time, the service provider shall provide some form of ground transportation to the stranded customer, i.e., UDI vehicle, shuttle or public transport. After business hours, the service provider may determine the most appropriate method to establish a rescue and recovery method using standard commercial procedures.

1.2.2.8 The service provider shall develop a corrosion control program to maintain the vehicles commensurate with their function, age, and serviceable life as defined in T.O. 36-1-191 and Vehicle Maintenance Index File (VMIF). The cost for corrosion control purchased by the service provider shall be reimbursed by the Government at actual cost (no fee), contingent upon receipt of the supplier's original invoice(s). For all major corrosion control, body repairs, and painting or accident repairs done on vehicles with a two (2) year or less life expectancy, approval must be obtained first from the 501st CSW/LG Fleet Manager. Accident and abuse damage will be paid for by the owning organization utilizing the IMT 20. If the vehicle down time is excessive and should cause Vehicle Management to fall below a 90% Non-Mission Capable (NMC) rate this can be justified but the service provider must notify the COR. For further guidance on accident and abuse cases see the 501 CSW Accident and Abuse policy letter. All vehicle markings shall comply with TO 36-1-191.

1.2.2.9 The service provider shall implement a vehicle shipping inspection program IAW T.O. 36-1-191. For vehicles identified for contingency tasking, the service provider shall be responsible for complying with AFI 24-302.

1.2.2.10 The service provider shall accept all shipped vehicles into the fleet IAW T.O. 36-1-191.

1.2.2.11 The service provider shall ensure owning organizations fund for all parts, lubricants, and registration plates for x-registration equipment and trailers not classified as vehicles IAW 24-302. In instances where the equipment has not been agreed upon in this PWS the service provider can charge for labor. Should the service provider agree to maintain non-government owned vehicles or equipment then they can’t use Government Furnished Property (GFP) to provide maintenance?

1.2.3 TRAFFIC MANAGEMENT OFFICE (TMO) CARGO: The service provider shall develop a cargo distribution system that is responsive to the customer’s needs, ensures cargo movement IAW mission requirements, and ensures all transportation requests are entered into an Air Force (AF) approved computer information system. Special missions may require local and long haul/over-the-road support, during weekends, U.S. holidays, and non-duty hours. All vehicles shall be properly marked and meet all U.S. Department of Transportation (DOT) and Européen Relatif Au Transport International Des Marchandises Dangereuses Par Route (ADR) standards for movement of dangerous goods, both on and off the installation. Personnel transporting dangerous goods shall meet all DOT and ADR training and certification requirements. All movements of dangerous goods shall be reported to the 501 CSW Installations Dangerous Goods Advisor (IDGA).

1.2.3.1 The service provider shall develop procedures to ensure cargo transportation is successfully accomplished. A timeliness standard will be established on the shipping document or a mutually agreed upon time between customer and service provider. This shall include the following:

· Cargo packaging to prevent damage during shipment or long-term storage

· Inspect cargo for proper labeling and markings

· Establishing a Reusable Container Program

· Load and unload shipments expeditiously to prevent detention charges

· Receive, inspect and distribute inbound freight

· Coordinate with customers prior to delivery of bulky or heavy items

· Prepare, distribute and maintain shipment documentation

· Weigh shipments using calibrated scales

· Deliver cargo to the proper port of embarkation or place of entry into the transportation mode, dependent on mission requirements or mobility plans

· Provide an on-call, after-hour service to support 24-hour, 7-days a week coverage for the receipt and shipment of priority 999/Non-Mission Capable Status (NMCS)/Mission Capable (MICAP) cargo

· Provide a cargo inventory program to prevent delay of movement and protect against loss of cargo

· Document misplaced cargo inventory findings and take all actions necessary to meet delivery time applicable to cargo classification type

· The use of Power Track as a mandatory application to pay contracted services for cargo moves.

· Enter and track cargo in CMOS IAW AFI 24-203 (Preparation and Movement of Air Force Cargo) page 19 chapter 2 part 2.1.1 and 2.1.2

1.2.3.2 The service provider shall manage a program that ensures all classified cargo and U.S. mail is protected and transported without error or any in-route stops. The service provider will coordinate with the requestor or owning unit on the movement and storage of all classified cargo and registered mail requests or requirements. The service provider will ensure any and all classified cargo and registered mail does not at any time pass out of U.S. citizen control.

1.2.3.3 The service provider shall develop and implement a program for shipment and storage of Hazardous Material (HAZMAT), shipment of weapons, and controlled cargo, ensuring compliance with, but not limited to, the following: AF Joint Manual (AFJMAN) 24-204, AFI 24-201, AFI 24-202, Air Force Pamphlet (AFPAM) 71-16 Volume II, Military Standard (MIL-STD) 129, and 49 Code of Federal Regulation (CFR) Parts 100, 59, 185, the International Air Transport Association (IATA), International Maritime Dangerous Goods Code (IMDG) Vol I – IV, and ADR.

1.2.3.4 The service provider shall establish and manage a customs program for cargo and personal property IAW European Command Joint Initiative European Command Directive (ECJI-CEA ED-30-3) and Defense Transportation Regulation (DoD 4500.9R, Part V). These are the regulations for the Military Customs Inspection Program (MCIP). The service provider must employ U.S. Citizens to act as EUCOM Customs Agents and Senior Customs and Border Clearance Agents (SCBCA). The COR will maintain the stamp for EUCOM customs but the service provider will maintain the customs program.

IAW ECI 4002.01, SCBCA must routinely perform Customs/USDA duties to remain qualified as an agent and fulfill the Customs Border Clearance Agency Program/Stamp Custodian manager and alternate manager positions (U.S Citizens). The Executive Agent for Customs branch has clarified “Routinely” as performing the duties at least twice per calendar month.

1.2.3.5. DELIVERY SERVICES: The service provider will provide delivery services for items (not including services provided under para’s 1.2.1 through 1.2.6 which should be priced separately) to various locations throughout the UK. Contractor will utilize Government-owned vehicles/fuel under this CLIN. Examples of tasks performed under this include; delivery of PMEL, US mail to various locations, laundry pickup/delivery, transport medical records and patients, and HGV (Cargo) delivery.

Note: Frequency for above listed delivery services included with Appendix C – Workload Prospectus

1.2.4 TMO PERSONAL PROPERTY: The service provider shall manage a comprehensive personal property services to all authorized customers in coordination with the Transportation Operational Personal Property Standard Systems, the Defense Personal Property System (DPS) and DTR 4500.9R Part IV & V, the Personal Property Consignment Instruction Guide (PPCIG), JTR and JFTR. Responsibilities shall include: ensure customers receive moving and/or storage services required within the time frame mutually agreed upon and that the customer’s property, including privately owned vehicles (POV), reaches its final destination in a safe and timely manner. The service provider shall manage a personal property quality control program. Customs inspections and documentation for personal property shipments shall be IAW PWS paragraph 1.2.2.4, to include European custom declarations when required. For separating members who incur excess charges due to excess weight or distance in accordance with the JTR, JFTR or each service’s individual guidance, the service provider shall initiate cost collection paperwork and forward to the servicing finance office in coordination with the DPS system. The service provider shall also develop a personal property re-weigh program and devise a system where personal property files are audited to ensure files are complete and accurate. The service provider shall coordinate services provided by the Direct Procurement Method (DPM) contract and ensure that DPM invoices are promptly processed for payment in coordination with DPS. Service provider will ensure services have been rendered and forward paperwork for certification to the Quality Assurance personnel. The service provider shall develop programs to successfully process Do-It-Yourself (DITY) and Personally-Procured Transportation moves for authorized customers in coordination with DPS. The service provider will book Personal Property shipments with the Consolidated Booking Agency (CBA), located at 100th LRS, with the exception of DPM/Local Move/One-Time-Only rates/Intra-Theatre shipments. The CBA function for all U.S. Air Force bases in the United Kingdom will remain the responsibility of Third Air Force.

1.2.5 TMO PASSENGER TRAVEL: The service provider shall manage a passenger travel service program for all authorized personnel in coordination with the Defense Travel System (DTS) IAW AFI 24-101 and DoD 4500.9R, Part I, DoD 4500.54-G, DoD 4515.13-R, JTR, and JFTR. Responsibilities shall include the following in coordination with DTS:

- Use best-method procedures to determine appropriate routing in coordination with contracted travel office, providing the most cost-effective means to ensure mission accomplishment in accordance with DTS

- Ensuring travel orders are reviewed and verified "Official" in accordance with DTS

- For Government travelers without funds, the service provider refers traveler to applicable CSS who will issue orders. Upon receipt of orders, service provider shall arrange transportation and initiate paperwork to member’s servicing finance office

- Providing emergency passenger travel during other than normal hours

- Process invoices within three working days

- Using the Global Air Transportation Execution System (GATES) to book passengers and pets on Air Mobility Command (AMC) flights

- Provide a deployment process to include air and ground transportation for military personnel and associated weapons in coordination with the Installation Deployment Plan and local Unit Deployment Managers. All movements will be arranged IAW USCENTAF Passenger Routing Instructions

Note: RAF Croughton supported tenant units outlined in Appendix C – Workload Prospectus

1.3 SUMMARY OF REQUIREMENTS – SUPPLY (RAF Croughton):

The service provider shall provide supply support to RAF Croughton, and in accordance with 422 ABS and USAF and local base regulations/instructions listed in Appendix E. The service provider well remain current on and know the methodologies of the regulations listed in Appendix F in order to maintain proficiency in all AF and DoD supply and operations. The service provider shall establish a customer service point at RAF Croughton to minimize individual customer contact with the host supply at RAF Mildenhall.

1.3.1 SUPPLY SUPPORT: The service provider shall establish and manage a supply support program that includes:

- Accept, research, load national stock numbers (if necessary), process into the standard base supply computer, issue and backorder requests

· Providing customers management reports, correspondence, i.e., email messages, operating instructions and supplements listed in Appendix F, as required

· Ensuring property for shipment, disposal, or redistribution is processed, prepared, stored, issued and protected. Classified, controlled, or sensitive items shall be temporarily stored at the discretion of the 422 ABS/CC

· Furnishing temporary storage space when available/practical

· Maintaining proficiency in all AF and DoD supply processes, operations, and methodologies

· Researching information as necessary to assist customers when requested materiel is not available

· Managing individual equipment inventory at RAF Croughton, IAW AFMAN 23-110

· Coordinate with the 100 LRS to load national stock numbers and order local purchase items

1.3.2 SUPPLY MOBILITY/CONTINGENCY: The service provider shall manage a Chemical Warfare Defense Equipment (CWDE) inventory in coordination with 100ARW. This includes:

· Receipt, storage, issue and acceptance of customer turn-ins

· Management of shelf life only for real world CWDE gas masks

· Reporting of lot/serial numbers

· Reporting of balances

· Turn-in of unserviceable assets

· Request CWDE items from 100 ARW, IAW AFMAN 23-110 Mildenhall Supplement II, per the GSU Commander’s discretion

· The 100 ARW will process all real world CWDE, to exclude the gas mask, for all deploying personnel

1.3.3 SUPPLY TRAINING: The service provider shall manage a customer-training program in coordination with 100 LRS, who retains ultimate responsibility for the supply function. This training program should include all Supply BLK 1 Training, EMIS Basic User Training and Tank Custodian training. Arrange General Supply; BLK IIA, Bench Stock; BLK IIB, Repair cycle, and BLK III, Equipment Custodian Training and BLK IIIA, SPRAM Custodian Training through 100 LRS. Approximately thirty to fifty new Equipment Custodians require training per year. Equipment custodians must be trained within thirty days of appointment. Therefore, the service provider shall ensure training sessions are available as often as monthly, if necessary to meet established training requirements.

1.3.4 GROUND FUEL SERVICES RAF CROUGHTON: The service provider shall manage a fuel service program for RAF Croughton vehicles, transient AF vehicles, and vehicles from other military services, associated units, and Department of Defense activities. Ground fuel services include:

- Provide an on-base fuel service program with 24 hour customer access

- Ordering, receiving, storing, issuing, inventorying, and accounting for all fuel for the government vehicle fuel station IAW AFMAN 23-110, Volume II, Part 2, Chapter 34, AFI 23-201, and Defense Energy Support Center published guidance which can be found at: http:\\www.desc.dla.mil

- Supporting RAF Croughton Civil Engineering with the ordering of base heating fuel

- Utilizing government furnished Fuels Automated System to issue, inventory, and account for ground fuel

- Managing the installation Tank Custodian program including the training of tank custodians IAW AFI 23-204

NOTE: The service provider will only maintain the fuel system during normal operating hours; the 422 ABS Security Forces will provide the necessary ground fuel services after duty hours in order to maintain the 24-hour service.

1.3.5 HAZARDOUS MATERIAL OPERATIONS: The service provider shall manage a Hazardous Material Operations program for RAF Croughton, RAF Fairford and RAF Welford in accordance with 422 ABGI 32-7086 and other applicable instructions. Responsibilities shall include:

- Managing the receipt, storage, issue, inspection, distribution, and turn-ins of Hazardous Materials (HAZMAT) purchased/obtained through all sources of supply

- Using the EESOH-MIS to monitor/track location and quantities of hazardous materials for each installation;

· Validating and submitting customer AF Form 3952 (reference T.O. or manual, if required) or electronic equivalent for HAZMAT requirements to the 422nd HAZMAT Office.

· Maintain a HAZMAT Free Issue operation

1.3.6 MANAGEMENT OF SUPPLY PROGRAMS: The service provider shall act as the installation focal point for the programs listed below. This includes being responsible for providing customer assistance, processing applicable transactions in the supply computer system, and coordinating with the 100 SUPS when necessary to obtain support and resolve problems. The programs are: Awaiting Parts (AWP); Bench Stock; Zero Overpricing; Precious Metal; Supply Points; Time Compliance Technical Order (TCTO); Time Compliance Order (TCO); Functional Check; Critical Item and Base Command Intensive Item; and Material Deficiency/Quality Deficiency Reports.

NOTE: All precious metals will be turned into 100 SUPS.

1.3.7 REPAIR CYCLE PROGRAM: The service provider shall act as the customer service point of contact for the Repair Cycle program, ensuring all requirements outlined in AFMAN 23-110 are complied with. Actions to be performed include pick-up and delivery in coordination with:

- Update DIFM status and location in the supply computer system daily

- Contact customers with firm DIFMs to request turn-in of property as indicated by the status

- Take action to reduce repair cycle time

- Process unserviceable turn-ins

- Process Maintenance Turnaround Record Input (TRN) transactions into the supply computer system

1.3.8 DEFENSE REUTILIZATION AND MARKETING OFFICE (DRMO) TURN-INS/WITHDRAWALS: The service provider shall accept and process customer DRMO turn-ins and process withdrawals IAW AFMAN 23-110.

1.3.9 PROPERTY TURN-INS: The service provider shall turn in property to RAF Mildenhall if serviceable and to DRMO when applicable, if unserviceable IAW AFMAN 23-110. The service provider shall process all turn-ins to include the following types of property turn-ins.

- Accountable Equipment

- Non-Accountable Equipment

- Expendable Items

- Scrap Metal (disposed of locally thought CEV)

The service provider shall process items for the base Consumable Turn-In program, as outlined in AFMAN 23-110.

1.3.10 MONITOR SUPPLY STATUS: The service provider shall monitor the status details for all backorders and take corrective action for delayed or unacceptable supply status, similar to the applicable sections of AFMAN 23-110. Corrective actions shall include:

· Coordinating with the Regional Supply Center and item managers for backorder status

· Reinstating or modifying requisitions

· Processing follow-up requests

· Updating supply status in the Standard Base Supply System (SBSS)

1.3.11 DELINQUENT DOCUMENTS AND REJECTS: The service provider shall be the primary focal point for auditable delinquent source documents (AF Form 1348-1A) and delinquent rejects. They shall ensure all auditable documents are cleared according to time frames established in AFMAN 23-110, and ensure rejected supply computer inputs are cleared, prior to becoming delinquent, according to the same standard. The service provider shall determine the root causes for both delinquent rejects and delinquent source documents and take corrective action(s) to prevent further occurrences.

1.4 TECHNICAL ORDERS, PUBLICATIONS AND FORMS LIBRARY:

1.4.1 The service provider shall provide a Technical Order Distribution Administrator (TODA) to establish and maintain Technical Orders and technical order library’s through the appointed Technical Order Distribution Office (TODO) for technical order requirements applicable to Transportation and Supply services IAW T.O. 00-5-1.

1.4.2 The service provider shall maintain the government established publications library; establish a forms account and filing system with the base information manager for applicable publications and forms. Publications and forms can be either electronic or hard copy.

1.4.3 The service provider shall be responsible for ensuring all technical orders, publications and forms are maintained, posted, and updated IAW T.O. 00-5-1. Upon completion of the contract, the service provider shall return all issued technical orders, publications, and forms to the Government.

1.4.4 Reserved

1.5 DESCRIPTION OF SERVICES/GENERAL INFORMATION: In support of the Furnishings Management Office (FMO) at RAF Croughton and RAF Alconbury, United Kingdom, and (RITC, SUSLO, Navy London, DOD PEP, DODDS, US Army, US Marines, AFIT, DCMC ,EOARD,JSCSC,AFNORTHWEST,NAVMEDCL,USARD, CMAO, AMERICAN EMBASSY-ODC,LONDON and Coast Guard) are agencies supported by RAF Croughton and RAF Alconbury and operating at various locations throughout the United Kingdom, the contractor shall provide Furniture and Appliance Delivery and Pick-Up Service, warehouse and inventory management, minor repair and an internal cleaning program for all government loaner appliances and household furnishings. The Delivery and Pick-up Service shall include but not limited to, the delivery and pick up of furniture and appliances, installation, connection, disconnection assembly/disassembly, inventorying, organizing, storage of government owned furniture and appliances and removal of appliances to/from all authorized government and domestic residences; Government buildings on RAF Croughton, RAF Alconbury, RAF West Ruislip, RAF Daws Hills. This service is to include renovated and newly constructed government base housing. The contractor is expected to perform all functional checks and cleaning of appliances to meet commercial standards.

1.5.1 SCHEDULING: Opening times for Furnishings Management Office (FMO) are: RAF Croughton: 0800-1600 Monday thru Friday and at RAF Alconbury: 0830-1600 Monday thru Thursday and 0830-1400 on Friday. The FMO will routinely provide the contractor with a list of deliveries and pick-ups 24 to 48 hours in advance of the required delivery and/or pick-up date. This list shall be collected by the contractor. The FMO will provide all relevant information, to include pertinent customer data (name, address, and telephone numbers). The contractor shall provide the FMO with a complete and accurate delivery and pick-up schedule no later than 0800, for that days scheduled service. The list shall identify the order and estimated time of each delivery and pick-up. The contractor shall be responsible for providing additional manning to cover for any emergency. The contractor shall perform pick-up and deliveries in accordance with the schedule. The contractor shall notify FMO as soon as practical of any proposed schedule changes, these changes shall be authorized at the discretion of the FMO. It is the contractor’s responsibility to ensure all scheduled deliveries/pick-ups are made on time. Contractor shall also have the capability to perform timed appointments at the discretion of FMO. When the contractor is requested by FMO, the contractor shall perform a change out service on appliances at the customer’s residence or unoccupied residence. NOTE: The FMO will notify the contractor anytime a dwelling is unoccupied.

1.5.2 DELIVERY OF FURNITURE AND INSTALLATION OF APPLIANCES: All furniture and appliances shall be loaded at the FMO warehouse and delivered to the customer (i.e. no deliveries shall be made consisting of furniture or appliances resulting from any pick-ups on route). All furniture items shall be assembled, disassembled and placed satisfactorily in the customer’s residence. This includes repositioning if required. Appliances shall be installed, connected, disconnected and tested in the customer’s residence. The contractor is responsible for ensuring that all component parts and accessories (i.e. vent hoses, pipes, shelves, rails, legs etc.) are present and delivered. This includes electrical wiring of all stoves and clothes dryers (to include connecting up to the exhaust vent if available). NOTE: It is the responsibility of the tenant, living off base in the local economy to obtain written permission from the landlord/owner prior to the contractor connecting/disconnecting appliances. The contractor will not be responsible for any modification of any existing water lines, drainage, venting outlets, and electrical wiring/connection outlets. The contractor shall ensure all appliances are installed according to the manufacturer’s manual and Institute of Electrical Engineers (IEE) regulations. The contractor shall be responsible for any faulty installation. The contractors shall test that all appliances delivered are in working order and shall immediately report to FMO any malfunctioning appliance before leaving the customers residence. The contractor shall notify FMO Customer Service when scheduled appointment is not met due to unforeseen circumstances (i.e. Breakdown, Traffic Accident). FMO Customer Service will notify customer on the circumstance and will provide course of action to take. The contractor shall provide all necessary protection to keep appliances, furniture and the residences free from damage. The contractor shall remove all packaging from residences. AF Form 228 (Appendix F) shall be complete, legible and accurate and submitted to the FMO by 0800 the following duty day.

1.5.3 Contractor shall turn-in all appliance warranty cards to FMO Customer Service.

1.5.4 PICK-UP AND REMOVAL OF FURNITURE AND APPLIANCES: Furniture items shall be picked up on schedule and returned disassembled where applicable. Appliances shall be disconnected, removed from the residences and returned to the FMO warehouse by close of business on the same duty day after completion of the scheduled/unscheduled action. The contractor is responsible for ensuring all disconnection of appliances is accomplished in accordance with the standard set by the Institute of Electrical Engineers (IEE). All connections shall be disconnected at the source and not by cutting any pipe or wire except in the event the contractor is not able to disconnect from the source (the contractor shall verbally notify the FMO and will also annotate this on the AF FORM 228). The contractor shall ensure all electrical wires are made safe and all water supplies are free from any leaks, to include under sink drains. AF FORM 228, USAFE FORM 432 (Appendix F) shall be complete, legible and accurate and submitted to the FMO by 0800 hrs the following duty day. The contractor shall ensure that all appliances and furnishing are cleaned by the tenant prior to any pick up. Contractor will ensure appliances cleaned within five duty days of warehouse delivery if not completed by tenant. The contractor shall perform pickup and delivery services with care and diplomacy. Offensive language or behavior, including smoking in the member’s residence will not be tolerated.

1.5.4.1 NO SHOW: If the contractor is unable to make a scheduled delivery/pick-up due to a customer no-show, the contractor shall wait 20 minutes at the customer’s address. If customer has not arrived after 20 minutes, the contractor shall notify FMO Customer Service and shall initiate a USAFE FORM 432 for NO-SHOW (this shall include annotation of arrival and departure times), a copy of which shall be left at the customer’s residence.

1.5.5 The contractor shall hand the customer and FMO’s Customer critique and Contractor’s Pick/Delivery Service critique when completing tasks. These will be provided to the FMO at the end of duty day or the following day. Contractor critiques must be maintained and available for monthly surveillance by the FMO COR.

1.6. CLEANING AND REPAIR OF APPLIANCES/FURNITURE (FMO): The contractor shall collect (upon request from the FMO) appliances and loaner furniture, which require cleaning and/or minor repair. The examples of the minor repairs the contractor will perform are changing electrical plugs, replace fuses, and replace electrical connectors and wiring used to connect appliances to the power outlet. The contractor shall perform minor maintenance of household furnishings to include, but not limited to, minor touch-up of furnishings, tighten/replace hardware, and clean furniture. All government loaner furniture and appliances are expected to be thoroughly cleaned before the item is returned to serviceable stock locations. All items picked up shall be cleaned and put away to stock by end of each duty day or at the latest the following day. The contractor shall provide FMO Customer Service the serial no, model and type of appliance requiring repair. Once the items are cleaned or repaired the contractor shall return the items to the FMO warehouse for storage, unless otherwise approved by the FMO. The contractor shall supply all necessary protection to keep appliances free from damage. Major appliance repairs will only be performed by the warranty maintenance provider.

1.6.1. APPLIANCE MAINTENANCE SERVICES: The contractor shall provide all management, tools, supplies, replacement parts, equipment, transportation and labor necessary to maintain, repair, move and install Government owned appliances such as washers, dryers, refrigerators, dishwashers, electric ranges and cooker hoods at RAF Alconbury, RAF Brampton and local surrounding areas up to a radius of 35 miles. Service maintenance and repair tasks shall be in accordance with the procedures recommended by the respective appliance manufacturer.

1.6.1.1. BASIC APPLIANCE MAINTENANCE SERVICES: Appliances shall be serviced in accordance with the procedures recommended by the respective appliance manufacturer.

1.6.1.2. EMERGENCY, URGENT AND ROUTINE REPAIRS: The contractor shall perform emergency, urgent and routine repair services and related exchange services required under this contract between 0800 and 1630 hours Monday through Friday, weekends and holidays excluded. For emergencies, weekends, holidays and outside of normal working hours the contractor will be contacted as he will be responsible to attend the calls and repair or exchange the refrigerator or range only. He will have access to Bldg 516 on base for after hours calls where adequate back-up stock will be kept.

1.6.1.3. SERVICE CALL RESPONSE: Service repair calls will occur when appliances malfunction or fail to operate properly. The contractor shall respond to routine repair services within three (3) working days and complete within five (5) working days. The contractor shall respond to urgent repair service requests within 24 hours and complete the call within two (2) working days. The contractor shall respond to all emergency callouts within four (4) hours to repair or replace defective refrigerators and cookers. Emergency callouts shall be completed within eight (8) hours.

Note: See Appendix H - Technical Exhibit 1 for categories of service calls and priorities. An emergency/urgent request is considered to be any malfunction that would cause monetary damage to the US Government (i.e. refrigerator malfunction resulting in the loss of food, water hose rupture resulting in water damage to the unit, etc.). If clarification is required, the COR shall refer to the CO.

Note: The contractor is responsible for arranging access to all jobs. The contractor will not enter married families’ quarters unless the military member or adult spouse/dependent (18 years of age or older) is present to authorize work. If this is not possible, then another appointment shall be scheduled for a later time.

1.6.1.4. APPLIANCE DEFINITION: Domestic appliances involved are US, British and European manufactured electric clothes washing machines, electric clothes tumble dryers, electric refrigerators, electric dish washing machines, electric cookers, gas cookers, and kitchen electric exhaust/re-circulating fans (cooker hoods). For the purpose of this contract “appliances” also includes any cable, pipe, or other means of connection to the permanent installation, including electricity, gas and water supplies, drains, wastes, vents, earthing leads, bonding tapes, flues and flexible cables. Wastes include pipe work up to the point where it enters the main drain.

1.6.1.5. APPLIANCE INSTALLATION AND REMOVAL: The contractor will be qualified to 17th edition or standard current British equivalent to connect and disconnect appliances and update qualifications where applicable. Contractor shall deliver, install and connect appliances at locations directed by the COR. Upon installation, the contractor shall ensure all appliances are functioning properly, i.e., run through a cycle and determine that there are no leaks or problems before departing the delivery location. Stoves will be dried prior to installing and in full working order and compliance. Stove elements might required drying at the occupant’s residence as when a new stove is turned on it can sometimes trip the RCD in the quarters. Ice-makers will be required to be installed, repaired or replaced. Appliances must be prior to removal by the occupant or as directed by the COR and returned to the designated Government facility.

1.6.1.6. PREVENTIVE MAINTENANCE: The contractor shall ensure appliances are maintained according the manufacturers’ recommendations by performing preventive maintenance tasks. The contractor shall ensure all appliances operate safely, are clean and free of corrosion, and to standards provided for return to service. The contractor will thoroughly clean the interior and exterior of all appliances prior to delivery. All removable parts will be cleaned; Refrigerators: shelves, racks, salad bins and trays; Washers and Dryers: filters and drawers; Cookers: burners, grills and ovens; Dishwashers: shelves and racks; Microwaves: glass turntable. Moving parts like motors and compressors will be cleaned thoroughly on the outside. The contractor shall minimize disruptions and inconvenience to users.

1.6.1.7. APPLIANCE REPAIR: The contractor shall return appliances to operational condition within five (5) working days after notification of service requirement, unless otherwise approved by the Government. The contractor must annotate on appliances what is wrong and what parts are requested. The contractor must maintain an up-to-date record of purchased and cannibalized parts. The contractor shall notify the COR when any replacement part must be ordered and when repair delays are expected. The contractor must also notify users of the expected delay and provide a replacement if repair time exceeds the completion time required for routine repairs (3 to 5 working days in Appendix H - Technical Exhibit 1).

1.6.1.8. REPLACEMENT PARTS PROCEDURES: For preventive maintenance and repairs, if an appliance requires replacement parts, cannibalization from other Government provided appliances is the preferred procedure if parts are available. Down-time should not exceed 48 hours. The contractor should keep an adequate stock of parts to minimize down-time or inconvenience to the customer. If a cannibalized part is not available, all replacement parts shall be new or reconditioned and qualify as reimbursable parts. All reconditiond parts must meet manufacturer’s specifications for reconditioning. If the combined cost of parts and labor exceeds £100.00 sterling. The contractor shall obtain COR approval prior to purchase if cost is to be invoiced as a reimbursable part.

1.6.1.9. SIGNS: The contractor shall place an approved sign or decal detailing operating instructions on each new or existing appliance. The sign or decal will also contain the service call telephone number for users reporting appliance problems. The service call telephone number shall correspond to the requirements in paragraph 1.6.1.3, Service Call Response.

1.6.1.10. PROPERTY CONTROL: The contractor shall obtain approval from the COR before removing any item from its existing location.

1.7. APPLIANCE WARRANTY PROGRAM: For appliances that fall under a current manufacturers’ warranty, the contractor is responsible for picking up defective appliances from the member’s residence within a 35 mile radius, or beyond the 35 mile radius if approved by the FMO. The contractor shall return the defective appliance to the FMO warehouse, the contractor will check the appliance to validate or duplicate the problem/defect experienced by the member. The contractor will inform the FMO Customer Service if a valid defect exists. Outside the 35 miles radius, repairs will be accomplished at the member’s location by the warranty maintenance provider. The FMO can approve the pickup of defective appliances under warranty beyond the 35 mile radius. NOTE: All appliances issued outside the 35 mile radius have an original 5 year manufacturer warranty. The contractor will prepare the necessary documentation for appliances or furniture assessed as requiring major repair and reports it to the FMO immediately. The contractor shall ensure that a properly filled out AF Form 4302 label is affixed to all appliances covered by warranty service. The FMO is the final authority for determining if the assessed appliances or furniture is repaired or replaced.

1.8. WAREHOUSE ORGANIZATION AND UPKEEP PROGRAM (RAFC):

The contractor shall be responsible for a 50 feet area around and adjacent to the East and West personnel entrance doors and cargo rolls…