Attachment_1____PWS_for_Solicitation.pdf

Attachment 1 for Solicitation: FA5270-13-R-0006

PERFORMANCE WORK STATEMENT (PWS)

For

JAPAN JOINT LAND MOBILE RADIO

MAINTENANCE, MONITORING, AND REPAIR SERVICES

Kadena Air Base, Okinawa Japan Various Locations, Mainland & Okinawa Japan

FINAL

16 April 2013

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

SECTION PAGE

1 DESCRIPTION OF SERVICES 3

2 CONTRACT LINE ITEM DESCRIPTIONS 8

3 GOVERNMENT FURNISHED WORK AREA AND UTILITIES 17

4 GENERAL INFORMATION 21

5 APPENDICES 35

SECTION 1: DESCRIPTION OF SERVICES

1.1. The Air Force, Army, Marine Corps and Navy have partnered and formed the Japan Joint Land Mobile Radio (J2LMR) solution. We require a vendor to maintain, manage, and monitor the government owned radio frequency spectrum (RFS) solution throughout mainland Japan and Okinawa, Japan.

1.1.1 . The RFS solution includes all non-subscriber APCO P25 Land Mobile Radio equipment, to include: domain controllers, zone controllers, Motorola gold elite gateways, network (trunked) MCC 7500 consoles, antennas, repeaters, network management terminals, switching site equipment, key management facility servers, telephone interconnect desktops and associated software. In addition, the system utilizes a number of RF sites (towers) owned by each service to share RF coverage over a wide area in Okinawa and mainland Japan. These assets shall be maintained in accordance with original equipment manufacturer (OEM) specifications and industry standards at levels for which it is designed and engineered for optimum performance, and applicable DoD policies. The contractor shall be able to perform depot level maintenance at the master and repeater sites. For a list of assets see Appendix F.

1.1.2. Assets on Kadena Air Base in building 256 are referred to collectively as the “master site.” RF tower equipment is referred to as “sites” or “tower sites.” Assets connecting sites to building 256 are referred to collectively as “back haul equipment.”

Long haul circuit connections for the system are provided by DISA. Assets connected to the system remain the property of the owning organization and/or service.

1.2. The Air Force at Kadena Air Base has a requirement for the same vendor to maintain, manage and monitor the outdoor giant voice system at Kadena Air Base and Okuma recreation area.

1.2.1. The Giant Voice system consists of 38 speaker stacks located throughout Kadena Air Base (see maps in Appendix C) and 2 Stacks at the Okuma Recreation Center. The head end controller is located at the Command Post building 868 with back up at the Alternate Command Post at B155. This also includes the “MotoMesh” wireless system that provides connectivity for the speakers. For a list of assets see Appendix G.

1.3. Additionally, the Air Force at Kadena Air Base has a requirement for the same vendor to perform non-recurring maintenance on subscriber assets located on Kadena Air Base and Okuma recreation area.

1.3.1. All subscriber asset APCO P25 Land Mobile Radio and non-APCO P25 (generally Motorola XTS 3000 hand held radios) equipment, to include, consoles, portable, mobile and base station radios, and antennas shall be maintained in accordance with original equipment manufacturer (OEM) specifications and industry standards at levels for which it is designed and engineered for optimum performance, and applicable DoD policies. The estimated number of assets is 2,800. For a list of assets see Appendix H.

1.4 BASIC RECURRING SERVICES. Recurring services include, but are not limited to maintenance and monitoring of radio frequency system (RFS) equipment. The contractor shall monitor, diagnose, and repair equipment required to provide RFS capabilities. The contractor is required to perform immediate repair of equipment that affects critical system components as per Appendix F. For all other necessary repairs, the contractor will provide the COR with information to submit a job request to perform required maintenance actions. Maintenance priorities are defined under non-recurring services. The COR and contractor will set maintenance priorities for all non-critical repairs.

1.4.1. BASIC GIANT VOICE/PERSONNEL ALERTING SYSTEM SERVICES. The contractor will maintain, manage and monitor the outdoor giant voice system at Kadena Air Base and Okuma recreation area on Okinawa. The contractor will provide limited operator training on all giant voice equipment. The contractor is required to perform repair of equipment that affects giant voice and MotoMesh components as per Appendix G.

1.5. BASIC NONRECURRING SERVICES. The contractor will provide non-recurring maintenance on subscriber assets located on Kadena Air Base and Okuma recreation area. The contractor shall monitor, diagnose, repair, install, remove, modify equipment, and perform preventive maintenance and limited operator training on all RFS equipment. This includes the capability to maintain and manage equipment listed in Appendix H.

1.5.1. Routine (Low) Priority Maintenance. Routine priority is defined as normal day-to-day scheduled maintenance. The government will use a trouble ticket system to document all maintenance actions and the priority assigned to them. In general, low priority maintenance must be completed within 21 calendar days of notification by 18 Communications Squadron COR.

1.5.2. Urgent (Medium) Priority Maintenance. Urgent priority is defined as maintenance of equipment that requires repair to maintain equipment operations during the duty day. The government will use a trouble ticket system to document all maintenance actions and the priority assigned to them. The contractor will be required to maintain time standards for the priority of maintenance assigned. In general, medium priority maintenance must be completed within 5 duty days of notification by 18 Communications Squadron COR.

1.5.3. Emergency (High) Priority Maintenance. Emergency priority is defined as the immediate repair of equipment that affects critical system components as per Appendix (G). Emergency repairs may include requirements due to a surge in operations (i.e.

contingency/real world events). The government will use a trouble ticket system to document all maintenance actions and the priority assigned to them. In general, high priority maintenance must be completed within 24 hours of notification by 18 Communications Squadron COR.

1.6. FOR NON-RECURRING SERVICES LISTED ABOVE (para 1.5): FIRST LOOK MAINTENANCE. The government reserves the right to perform “first look maintenance” on all non-recurring services. The contractor will allow qualified uniformed personnel to observe, assist and perform (where qualified technicians are available) any and all non-recurring maintenance actions. The contractor will allow access to non-proprietary tools, software and equipment to facilitate repairs. For training purposes, the government reserves the right to embed qualified technicians with the contractor for observations at any time during maintenance. Assistance will not impede the contractor’s timeliness of repair actions. Any maintenance delays caused by government action(s) will be documented as “government delay.”

1.6.1. TROUBLE TICKETS – The contractor is required to maintain a trouble ticket database. It will be used by the contractor and the COR with a way to document all trouble calls, outages, repair/service actions that are required. The contractor will provide all maintenance provided, parts replaced, employee identification information of each worker specific to a particular job, and the fix actions of each repair. The contractor will note if special equipment was used and following information if repairing a radio: operating frequencies transmit power output (watts), transmitter modulation deviation, clear, and encrypted, transmitter to antenna insertion loss, receiver sensitivity, duplexer, receiver to antenna insertion loss.

1.7. FOR ALL SERVICES LISTED ABOVE: CYBER SECURITY COMPLIANCE. The contractor is required but not limited to, obtaining IAVM patches, system patches, software/hardware patches, and anti-virus updates from appropriate OEM, industry, and U.S. Government sources when published; evaluate each update against the LMR system components for operational impact; and deliver and implement each update onto applicable LMR system components throughout the system lifecycle. Provide system information and security assistance to the certification authority and certification agents during certification recommendation and accreditation processes that are ongoing efforts. Develop and maintain a process by which changes to the system, including information assurance vulnerability management alerts (IAVA), bulletins (IAVB), or tech tips (IAVT) system patches, and anti-virus updates are tested, evaluated for operational impact in a test environment before being released into the live environment, and disseminated to the field for implementation.

1.7.1. Vendor shall comply with DoD 8570.01-M Information Assurance Workforce Improvement Program dated January 3, 2012. The document can be found at the following internet url: http://www.dtic.mil/whs/directives/corres/pdf/857001m.pdf

1.7.1.1. At a minimum, technicians will be Information Assurance Technical (IAT) level one.

1.7.1.2. Managers will be Information Assurance Management (IAM) level one.

http://www.dtic.mil/whs/directives/corres/pdf/857001m.pdf

1.7.1.3. System Administrator(s) will be IAT level three.

1.8. FOR ALL SERVICES ABOVE: Authorization to Work in Japan. The contractor must be authorized to work in Japan, provide depot level capabilities for existing equipment and shall provide all tools, supplies, equipment, management and labor necessary to operate, maintain, and monitor all RFS equipment throughout Japan. The vendor must provide permanent personnel to support the RF sites listed in Appendix F in accordance with original equipment manufacturers (OEM) specifications and applicable DoD policies.

1.9. FOR ALL SERVICES LISTED ABOVE: Warranty. All contracted repairs (labor) shall be covered for 1 year after COR accepts repair. All parts shall be covered by the manufacturer’s warranty per specification.

1.10. SERVICES SUMMARY. The Contractor service delivery requirements are summarized into performance objectives that relate directly to standards of performance required to meet mission essential needs. For the Performance Objective to be met, service delivery must be in substantial compliance with applicable performance standards. The Performance Threshold describes the downtime levels required for acceptable quality control. Failure to meet these Performance Thresholds means that contractor Quality Control is unacceptable.

Quality Control Performance Thresholds

Availability Downtime 90% (1-nine) 36.5 days/year 99% (2-nines) 3.65 days/year 99.9% (3-nines) 8.76 hours/year 99.99% (4-nines) 52 minutes/year 99.999% (5-nines) 5 minutes/year 99.9999% (6-nines) 31 seconds/year

Performance Objective PWS Para Performance Threshold

SS-1. SWITCHING SYSTEM REPAIRS,

MANAGEMENT, AND OPERATIONS

1.1, 1.4, 2.1, 2.2, 2.4

99% of the time meeting objective.

Constant up time.

SS-2. GIANT VOICE SYSTEM 1.2, 1.4.1,

2.3

99% of the time meeting objective.

Constant up time.

SS-3.a ROUTINE REPAIRS 1.5.1, 2.5, 2.7, 2.8, 2.9

96% of the time meeting objective

Must be completed within 21 calendar days of notification by

COR.

SS-3.b URGENT REPAIRS

1.5.2, 2.5, 2.6, 2.7, 2.8, 2.9

96% of the time meeting objective

Must be completed within 5 duty days of notification by COR.

SS-3.c EMERGENCY REPAIRS 1.5.3, 2.6, 2.7, 2.8, 2.9

98% of the time meeting objective

Must be completed within 24 hours of notification by COR.

SECTION 2: CONTRACT LINE ITEM DESCRIPTIONS

2.1. RECURRING SERVICE; OPERATION, MANAGEMENT AND MAINTENANCE

OF MASTER SITE: The contractor shall operate, monitor, manage and maintain the master site and its components, to include the backhaul network to tie sites to the master site. These tasks are outlined, but are not limited to items listed below.

Maintenance and repair is defined as the routine, urgent and emergency repairs required to keep all RFS components and accessories in good working order.

2.1.1. Outage Notification. The Contracting Officer Representatives (COR) shall notify the contractor of any new outages on the system, to ensure the outage is resolved as quickly as possible. Should the contractor become aware of an outage, the contractor will inform the COR of the outage. If there are multiple maintenance requirements they shall be prioritized by the COR of each agency. Within 2 hours of site assessment, the contractor must notify the COR if repairs will exceed 3 calendar days.

2.1.1.1. Outage Reporting. The COR will provide the contractor a list of POCs. The contractor will notify the affected points of contact in the event of a contractor discovered outage.

2.1.2. General Repairs. If a repair is required, whether in house, or on site, the contractor must ensure all equipment is left in an OEM condition. The contractor must replace defective, excessively worn, inoperative, loose, or malfunctioning components and or parts prior to returning the equipment from maintenance. Upon the completion of repair, the equipment shall perform its intended purpose in a manner that is superior, or equivalent to, the standard achieved by the manufacturer’s standard of performance.

2.1.2.1. Parts. The contractor shall obtain COR authorization and approval for any single item repair part that exceeds $1,000.00 but is less than $3,000.00. For items exceeding $3,000.00 the contractor is required to get authorization from the COR through coordination with the Contracting Officer prior to commencing with the service action.

2.1.3. Preventive Maintenance. To include preventive maintenance inspections (PMI) on equipment and sites required for J2LMR operations. The contractor will document such PMIs and any modifications or changes made to the system.

2.1.4. Configuration Management. Contractor will maintain complete documentation of current configuration of the system to include documentation of all configuration changes to facilitate updates, restoration and overall management of the system.

Documentation will be updated each time significant changes are made to the system and submitted to the COR. The contractor will provide a printed and electronic copy accessible to the COR.

2.1.5. System Archive. Perform monthly back-up of the LMR switching system master site and maintain an archive database. The data required to restore services shall be maintained at the master site and at a controlled military location as approved by the

COR.

2.1.6. Component List. Additions/deletions to the master component list shall be generated or maintained by the contractor. The master component list shall include at a minimum, the make, model, serial number, Individual Unique Identifier (IUID), and date of installation. The contractor shall furnish an updated listing to the COR quarterly.

2.1.7. System Updates. To include updates to software and patches required to maintain system operation. In addition, software required for operation of the system will be updated in accordance with OEM vendor requirements and specifications.

Software updates will only be installed upon approval by the COR. Timing of software installations will be coordinated with the lead COR to minimize impact to system operations/users.

2.1.8. Cyber Security and Patches. Contractor will install necessary updates to secure the system. To include security patches to mitigate system vulnerabilities and update configuration to technically acceptable levels to prevent compromise of the system and vulnerabilities in the system. Timing of security updates and patches will be coordinated with the lead COR to minimize impact to system operations/users.

2.1.9. System Modifications. System modifications include changes to enhance system performance and stability; also, to integrate existing or future capabilities into the system. These can be either through software, hardware or a combination of the two.

2.1.9.1. Recommendations. The contractor shall recommend system parameter changes as required to the government.

2.1.10. Fleet-mapping. Implement and manage the fleet-map, which includes all DoD and Federal agencies utilizing the LMR Switching system with an approximate user base of 8,000 to 10,000 subscribers.

2.1.11. Code-Plugs. Develop and generate code-plugs for programming of DoD and Federal agencies’ subscribers utilizing the LMR switching system, as required.

2.1.12. Subscriber Provisioning. Provision DoD and Federal agencies’ subscriber units that utilize the Japan LMR switching system, as required. Provisioning will include placing units into the Key Management Facility (KMF) server and providing assets with an individual unique identifier to operate on the system.

2.1.13. Radio Dispatch Consoles. Update dispatch console configuration and programming on an as-needed basis for changes in the fleet-map. Provide end user commercial reference guide when updates are made, on the operation of the radio dispatch consoles, as required.

2.1.14. System Configuration. Implement system configuration/programming updates in the LMR switching system.

2.1.15. Over the Air Programming (OTAP). Perform and sustain OTAP to support the government.

2.1.16. Over the Air Rekey (OTAR). Perform the following:

2.1.16.1. Provision DoD and Federal agencies’ subscriber units into the OTAR key Management Facility (KMF) database for LMR switching system.

2.1.16.2. Remove encryption keys from DoD and Federal agencies’ subscriber units that are turned into the repair facility prior to their being sent in for repair.

2.1.16.3. Re-provision (if required) DoD and Federal agencies’ subscriber units upon return from being repaired.

2.1.16.4. Provide the Kadena generated code to organizations for manual loading to subscribers and console systems not capable of OTAR.

2.1.16.5. Maintain OTAR/KMF database (does not include maintaining encryption keys and/or their generation.)

2.1.17. Reports. Provide weekly reports that will benefit the government. Information such as usage, outages, capacity, initiatives, and hurdles shall be provided in order to assist the government in sustaining a high quality LMR capability. Ad-hoc reports will be requested on an as needed basis for each service by the COR or LMR manager.

Typical weekly reports include: active and inactive radios, total users, radio minutes, J2LMR Active Talk Groups, Top 10 Talk Groups, J2LMR Site Busy, J2LMR Talk Time, J2LMR KMF Currency. Estimated workload for weekly reports is 13 hours a week.

Typical monthly reports include: all weekly reports as well as Monthly Roaming, Site Usage, Zone Statistics/Site Statistics. Estimated workload for monthly reports is 26 hours a month.

2.1.18. Working Group. Participate and support quarterly working groups that impact

J2LMR.

2.2. RECURRING SERVICE; OPERATION, MANAGEMENT AND MAINTENANCE

OF SWITCHING/REPEATER SYSTEMS: The contractor shall provide maintenance, repair, replacement and updates as required for all hardware and software, to include:

servers, processors, controllers, connections, software, and switches associated with the master site system, and all sites where switching equipment is located. Contractor shall operate, configure, and update all software that operates the system. All repeater site equipment updates will require review and approval by the COR prior to implementation.

2.2.1. Preventive Maintenance. To include preventive maintenance inspections (PMI) on equipment and sites required for J2LMR operations. The contractor will document such PMIs and any modifications or changes made to the switching system.

2.2.2. System Updates. To include updates to software, firmware and patches required to maintain system operation. In addition, software required for operation of the system will be updated in accordance with OEM vendor requirements and specifications. Software updates will only be installed upon approval by the COR.

Timing of software installations will be coordinated with COR to minimize impact to system operations/users.

2.2.3. Cyber Security and Patches. Contractor shall install necessary updates to secure the system. To include security patches to mitigate system vulnerabilities and update configuration to technically acceptable levels to prevent compromise of the system and vulnerabilities in the system. Timing of security updates and patches will be coordinated with the lead COR to minimize impact to system operations/users.

2.2.4. System Modifications. System modifications include changes to enhance system performance and stability; also, to integrate existing or future capabilities into the system. These can be either through software, hardware or a combination of the two.

2.3. RECURRING SERVICE; OPERATION, MANAGEMENT AND MAINTENANCE

OF GIANT VOICE, PERSONNEL ALERTING SYSTEM: This requirement is for Kadena Air Base only. The Giant Voice system shall be maintained IAW OEM specifications. The system consists of 38 speaker stacks located throughout Kadena Air Base (see maps in Appendix C) and 2 Stacks at the Okuma Recreation Center. The head end controller is located at the Command Post, Building 868, with back up at the Alternate Command Post, Building 155. This also includes the “MotoMesh” wireless system that provides connectivity for the speakers. See Appendix F for a complete equipment listing.

2.3.1. Preventive Maintenance. To include preventive maintenance inspections (PMI) on equipment and sites required for giant voice operations. The contractor will document such PMIs and any modifications or changes made to the giant voice system.

2.3.2. System Updates. To include updates to software, firmware and patches required to maintain system operation. In addition, software required for operation of the system will be updated in accordance with OEM vendor requirements and specifications. Software updates will only be installed upon approval by the COR.

Timing of software installations will be coordinated with COR to minimize impact to system operations/users.

2.3.3. Cyber Security and Patches. Contractor shall install necessary updates to secure the system; to include security patches to mitigate system vulnerabilities and update configuration to technically acceptable levels to prevent compromise of the system and vulnerabilities in the system. Timing of security updates and patches will be coordinated with the lead COR to minimize impact to system operations/users.

2.3.4. System Modifications. System modifications include changes to enhance system performance and stability; also, to integrate existing or future capabilities into the system. These can be either through software, hardware or a combination of the two.

2.3.5. Installation/Removal. The contractor shall install and remove speaker stacks and components from buildings as required to maintain coverage for desired areas of the anticipated affected areas. Coordination with the COR on installations and removals will be performed before any such moves are made. The installation/removal of giant voice components will be a requirement of the contractor. The contractor shall provide recommendation on where the installation is to be done, with the COR providing final authorization.

2.4. RECURRING SERVICE; OPERATION, MANAGEMENT AND MAINTENANCE

OF TRUNKED NETWORK CONSOLES: The contractor shall manage, maintain, and repair all trunked network consoles. The system currently supports 9 MCC 7500 Trunked Network Consoles (aka Dispatch Consoles) at two locations: Camp Foster and MCAS Iwakuni.

2.4.1. Preventive Maintenance. The contractor shall perform preventive maintenance inspections (PMI) on equipment required for J2LMR operations. The contractor shall document such PMIs and any modifications or changes made to the console systems.

This documentation shall be available for COR inspection upon request.

2.4.2. System Updates. The contractor shall perform updates to software, firmware and patches required to maintain system operation. In addition, software required for operation of the system will be updated in accordance with OEM vendor requirements and specifications. Software updates will only be installed upon approval by the COR.

Timing of software installations will be coordinated with COR to minimize impact to system operations/users.

2.4.3. Cyber Security and Patches. The contractor shall install security patches to mitigate system vulnerabilities and update configuration to technically acceptable levels to prevent compromise of the system and vulnerabilities in the system.

2.4.4. System Modifications. The contractor shall perform modifications to enhance system performance and stability. Also, to integrate existing or future capabilities into the system. These can be either through software, hardware or a combination of the two.

2.5. NON-RECURRING SERVICE; REGULAR MAINTENANCE FOR 2,800 RADIOS:

The contractor shall perform regular and depot level maintenance on all LMR subscriber assets outlined in Appendix H. A serialized inventory of all assets will be provided to the contractor on a regular basis or when changes are made to the asset listing.

Historical data on maintenance actions performed and estimates for expected maintenance actions are provided to the contractor for planning purposes, see Appendix B. The most common maintenance actions expected are outlined below.

2.5.1. Encryption Module. The contractor shall not perform maintenance on encryption modules during the repair of an LMR asset until the COR has zeroized the asset.

2.5.2. Reprogramming. Programming or reprogramming of assets turned in for maintenance. Reprogramming actions will be based on current fleet mapping and will include desired options for units and special users.

2.5.3. Subscriber Maintenance and Repair Calls. Maintenance will generally occur with assets being brought to the contractor’s facility for work. Some fixed assets or bulky devices will require the contractor to travel to the equipment’s location to affect repair on the equipment. The contractor will ensure that any repairs conducted on location will meet customer expectations for operability of the equipment after the repair is completed.

2.5.4. Troubleshooting. Troubleshooting will be used to determine the root cause of an issue and affect repair as rapidly as possible. Dispatch consoles and fixed assets may require a technician to be dispatched to the location of the outage for support.

2.5.5. Equipment Enhancements. The contractor will be able to perform enhancements to both fixed and non-fixed subscriber assets. Enhancements can include but are not limited to, flash upgrades, adding or enabling encryption features, adding OTAR hardware or software features, adding OTAP hardware or software features, additional programming or reprogramming to meet user specifications or requirements, repositioning fixed equipment, upgrades to existing equipment, and provisioning and/or re-provisioning assets onto the system.

2.5.6. AES256 Encryption Management. The contractor will be able to add or enable encryption on subscriber assets. Subscriber assets must be added to the KMF database. Provide limited training to organizations requiring manual loading of subscriber and console systems not capable of OTAR.

2.5.7. Initial Provisioning & Fleet Mapping. The contractor will provide initial provisioning for all subscriber assets. The contractor will comply with pre-determined fleet mapping.

2.5.8. Equipment Relocations & Installations. The contractor will support fixed equipment relocations and installations. Equipment relocations will be coordinated with the COR prior to moving equipment. All equipment relocations will be performed during duty hours to the greatest extent possible. The contractor shall support emergency relocation of equipment or temporary relocations of equipment to fulfill mission requirements to include contingency operations and exercises.

2.6. NON-RECURRING SERVICE; EMERGENCY MAINTENANCE FOR 2,800

RADIOS: The contractor shall perform regular and depot level maintenance on all LMR subscriber assets outlined in Appendix H. A serialized inventory of all assets will be provided to the contractor on a regular basis or when changes are made to the asset listing. Historical data on maintenance actions performed and estimates for expected maintenance actions are provided to the contractor for planning purposes, see Appendix B. In general, emergency maintenance must be completed within 24 hours of notification by 18 Communications Squadron COR.The most common maintenance actions expected are outlined below.

2.6.1. Encryption Module. The contractor shall not perform maintenance on encryption modules during the repair of an LMR asset until the COR has zeroized the asset.

2.6.2. Reprogramming. Programming or reprogramming of assets turned in for maintenance. Reprogramming actions will be based on current fleet mapping and will include desired options for units and special users.

2.6.3. Subscriber Maintenance and Repair Calls. Maintenance will generally occur with assets being brought to the contractor’s facility for work. Some fixed assets or bulky devices may require the contractor to travel to the equipment’s location to affect repair on the equipment. The contractor will ensure that any repairs conducted on location will meet customer expectations for operability of the equipment after the repair is completed.

2.6.4. Troubleshooting – Emergency Support. The contractor shall have emergency support available for subscriber assets. Emergency support may be required during military contingency or readiness exercises. Emergency support may be utilized when no alternate means of radio communication is possible. Dispatch consoles and fixed assets may require a technician to be dispatched to the location of the outage for support. Troubleshooting will be used to determine the root cause of an issue and affect repair as rapidly as possible.

2.6.5. Troubleshooting – Non-emergency (Urgent) Support. The contractor shall provide urgent support for subscriber assets during duty hours. Urgent support may be required during duty hours to support mission planning and execution. Priorities for trouble tickets will be the responsibility of the COR.

2.6.6. Equipment Enhancements. The contractor will be able to perform enhancements to both fixed and non-fixed subscriber assets. Enhancements can include but are not limited to, flash upgrades, adding or enabling encryption features, adding OTAR hardware or software features, adding OTAP hardware or software features, additional programming or reprogramming to meet user specifications or requirements, upgrades to existing equipment, and provisioning and/or re-provisioning assets onto the system.

2.6.7. AES256 Encryption Management. The contractor will be able to add or enable encryption on subscriber assets. Subscriber assets must be added to the KMF database. Provide limited training to organizations requiring manual loading of subscriber and console systems not capable of OTAR.

2.6.8. Initial Provisioning & Fleet Mapping. The contractor will provide initial provisioning for all subscriber assets. The contractor will comply with pre-determined fleet mapping.

2.6.9. Vehicle Radio Repairs. The contractor will provide vehicle radio repairs where required.

2.6.10. Equipment Relocations & Installations. The contractor will support fixed equipment relocations and installations. Equipment relocations will be coordinated with the COR prior to moving equipment. All equipment relocations will be performed during duty hours to the greatest extent possible. The contractor will be able to support emergency relocation of equipment or temporary relocations of equipment to fulfill mission requirements.

2.7. NON-RECURRING SERVICE; SPECIALTY VEHICLE INSTALLATIONS: The contractor shall maintain, repair, and upgrade Specialty Vehicles LMR equipment.

Specialty vehicles include but are not limited to: ambulances, fire trucks, sweepers, humvees, pumpers, flight line maintainer trucks, security forces vehicles, and safety trucks. Installation includes but is not limited to installation/removal of mobile vehicular radios, modification of existing equipment, installing encryption modules in mobile radios and base stations, modification for headset operation, reprogramming of modules in radios and base stations, reprogramming of equipment, and repair/installation of antennas, removal/installation of sirens, light bars, and flash upgrades. Installations and modifications require review and approval by the COR prior to implementation.

Contractor shall perform installations and repairs on larger vehicles at alternate sites.

COR will provide instructions as to physical location of the vehicles.

2.8. NON-RECURRING SERVICE; REGULAR VEHICLE INSTALLATIONS: The contractor shall maintain, repair, and upgrade Regular Vehicles LMR equipment.

Regular vehicles include all vehicles not otherwise classified as specialty vehicles.

Installation includes but is not limited to, installation/removal of mobile vehicular radios, modification of existing equipment, installing encryption modules in mobile radios and base stations, modification for headset operation, and reprogramming of modules in radios and base stations, reprogramming of equipment, and repair/installation of antennas, and flash upgrades. Installations and modifications require review and approval by the COR prior to implementation.

2.9. NON-RECURRING SERVICE; DESKTOP CONSOLE INSTALLATIONS:

Installation, relocation and removal of desktop consoles at various locations on Kadena Air Base and Okuma recreation facility. Installs can be used for, but are not limited to, installing encryption modules in base stations, modification for headset operation, reprogramming of modules in radios and base stations, reprogramming of equipment, repair/installation of antennas, and flash upgrades. The contractor shall remove and/or replace equipment/software when necessary and with the approval of the COR.

Replacement includes transporting, complete set-up, installation, and testing of the equipment/software. The contractor shall service or repair and maintain all system components until beyond economical repair. The contractor shall dispose of equipment/software determined by the COR to be non-repairable by following disposal guidance. Normal duty hours apply to console installs and modifications, and shall be covered as part of the service.

2.10. ALL SERVICES; REIMBURSABLE REPLACEMENT PARTS: The contractor shall have replacement parts on hand and readily available for a quick repair of assets as identified in Appendix F. Replacement parts for items in Appendix F will be the same specification or equal. OEM parts will be used for LMRs, parts of equivalent specification can be used for Giant Voice. Parts quality will be maintained to ensure warranty and current specifications are maintained for both LMR and Giant Voice. All replaced or repaired parts will be annotated on the job work ticket that the contractor shall return to the COR upon completion of their work. Failure to do so will result in the contractor assuming the cost of the replacement part. The COR is allowed to inspect any and all parts at any given time. The contractor will be reimbursed for only those replacement parts approved by the COR as being required in order for the LMR equipment to be returned to the manufacturer’s current specifications. All parts must be inclusive of all shipping charges. Parts invoices shall be submitted to the COR through Wide Area Work Flow (WAWF). Labor to order and/or replace parts shall be covered under normal monthly maintenance fee. The replacement parts criterion for LMRs is that it must maintain the original serial number from the beginning to the end of the process.

2.10.1. If an uneconomical repair is discovered while repairing any type of asset, the contractor shall notify the COR immediately. A written cost estimate to repair the asset to OEM standards shall be provided by the contractor to the COR, however, it is the Government’s decision to determine whether it is cost effective to repair the item in question. The contractor shall use 55% of the replacement value of the asset as a threshold to determine if an asset is beyond economical repair. Asset value will be verified against material inventory listing.

2.10.2. The vendor will supply a pre-priced parts listing quarterly. This listing will be the standard “government only price” for all replacement parts.

SECTION 3: GOVERNMENT FURNISHED WORK AREA AND UTILITIES.

3.1. FACILITIES. The government will make space available within the 18th Communications Squadron’s and Marine Corps property (if necessary) for the contractor and their personnel to complete their repairs and administrative work. In case of a natural disaster or significant event, the government will support alternate work facilities. The facilities will be in compliance with Occupational Standards and Health Act (OSHA) standards, and will have been properly inspected before the contractor is asked to work within the environment. The government corrects OSHA hazards in accordance with government developed and approved plans of abatement, taking into account safety and health priorities, and will not be moved for mere convenience. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the responsibility of the contractor at all times.

The government will receive no liability for compliance or non compliance with OSHA and all applicable laws and regulation standards at any time, with the exception of abatement. Any additional space requirements will require coordination and approval of

COR.

3.1.1. The contractor is responsible for keeping their work space within the facility clean and orderly at all times. The current location of the contractor will be Building 3628 on Kadena Air Base. In the event the contract is terminated, all of the contractor’s property must be removed within 48 hours. Listed below will be furnished to the contractor. The contractor will need to provide equipment (computer, cell phone, etc.) for employee(s).

Every effort will be made for dedicated office space, but the contractor should be prepared to share workspace. The government will sponsor and support employee(s) in order to obtain a .mil email address.

3.1.2. Government Furnished Work Area. See Appendix D for work area list.

3.2. UTILITIES. The government will furnish the contractor the following utilities to be used in the performance of their duties of services being rendered to the government:

- Water

- Electricity

- Base LAN connectivity (on government domain e-mail) for permanent personnel

3.2.1. Telephone Services. Local Class C and one Class A telephone service line will be provided by the government to the contractor in support of Land Mobile Radio repair at their office building. An additional Local Class C phone will be provided in building 256 for any work related calls need to be completed in support of the Switching system main hub.

3.2.2. Base Civil Engineering Services. The government will provide Civil Engineering services for real property maintenance, repair, fire prevention, inspection and prevention, and maintenance of government furnished fire extinguishers and systems, pest control and grounds maintenance. This information should be under Section III – Government Furnished Materials/Services.

3.2.3. Air Conditioning Year round air conditioning will be provided with sufficient justification from the contractor as to why the electrical equipment requires it.

3.2.4. Refuse Collection. Contractor shall utilize the government furnished collection stations point nearest the facility, but will ensure they dispose of all garbage and/or recyclables properly. This is for official use only. Illegal dumping will not be allowed.

3.2.5. Insect and Rodent Control. This service will be provided as often as deemed necessary by Base Entomology.

3.2.6. Post Office Services. Each employee, with proper SOFA status, will be provided a postal box on Kadena Air Base. All postal regulations and rules apply to the use of the box, and the box will be used for private use only. Unauthorized usage of this box will result in immediate loss of privileges.

3.2.7. Equipment. The contractor is responsible for maintaining all government and contractor furnished equipment.

3.3. STATUS OF FORCES AGREEMENT (SOFA)/LOGISTICAL SUPPORT – JAPAN

3.3.1. The Status of Forces Agreement (SOFA) between the United States and Japan governs the rights and obligations of the United States armed forces in Japan. Only those individual Contractors who are United States nationals; not ordinarily a resident in Japan; present in Japan at the invitation of and solely for the purpose of executing contracts with the United States for the benefit of the United States armed forces; and, not present in Japan under any other SOFA status shall be issued a Letter of Identification only by the Contracting Officer so that their status shall be verified by Japanese authorities upon their entry into and/or departure in Japan.

3.3.2. The service provider may obtain status of forces under the SOFA where the contractor and its staff are ordinarily resident in the United States, and where the contractor and its staff are only present in Japan to perform work on contracts for the U.S. Forces in Japan. A decision on whether a contractor receives Article XIV status requires a decision by United States Forces, Japan after appropriate coordination with the Government of Japan. Therefore, United States Forces, Japan, makes no advance decision as to whether a Contractor is entitled to Article XIV status, and this solicitation does not guarantee Article XIV status to the successful offeror.

3.3.3. If a service provider does not receive Article XIV status, it may still be able to perform the tasks in this Performance Work Statement (PWS) through its employees.

The service provider, not the employees, however, will either not be present in Japan to do business, or in Japan in a status that allows it to do business in compliance with any applicable laws and regulations of Japan.

3.3.4. If a service provider does not receive Article XIV status, some or all of its United States’ citizens or national employees may be entitled to status as members of the civilian component under Article I(b) of the SOFA. Whether an individual employee will be entitled to Article I(b) status requires a review of the offeror’s proposed operations, the provider’s actual operations, or both, and a review of each employee’s status in Japan and position with the Contractor. Therefore, the Air Force does not make determinations of eligibility to Article I(b) before award of the contract to the ultimately successful offeror.

3.3.5. The following privileges shall be extended in accordance with current U.S.

Department of Defense Directives, Military Base Interservice Support Agreements, and the SOFA of 19 January 1960 (as amended) between the United States of America and the Government of Japan.

3.3.5.1. Entry into and exit from Japan as “exempt personnel.”

3.3.5.2. Duty free import-export into and from Japan.

3.3.5.3. U.S. customs exemptions under PL 89-436.

3.3.5.4. U.S. customs exemptions under the Tariff Act of 1930.

3.3.5.5. Base or Post Exchange (BX/PX), exchange service station, and theater, subject to Merchandise Control Directives.

3.3.5.6. Laundry and dry cleaning facility use.

3.3.5.7. Military banking facility use.

3.3.5.8. Transient billeting facilities on a space-available basis, not to exceed three days and three nights.

3.3.5.9. Open mess (club) membership, as determined by each respective club.

3.3.5.10. Casualty assistance (mortuary services) on a reimbursable basis, as specified in AFI 34-501 and other governing instructions and directives.

3.3.5.11. Routine medical care to be provided on a reimbursable basis, in accordance with AFI 41-115 and other governing instructions and directives. (Additionally, employees other than U.S. citizens are entitled to emergency medical treatment at medical facilities for injuries incurred when performing duties under this contract. The Government shall bill the Contractor and obtain reimbursement from the Contractor for any such treatment).

3.3.5.12. Dental care is limited to relief emergencies on a reimbursable basis.

3.3.5.13. Postal support as authorized by governing instructions and directives.

3.3.5.14. Local recreation services on a space available basis.

3.3.5.15. Armed Forces Recreation Center on a space available basis.

3.3.5.16. Purchase of petroleum and oil products.

3.3.6. Whenever the word “reimbursable” is used in the aforementioned privileges, it means that the contractor shall pay the U.S. government for the services rendered and/or supplies utilized.

3.3.7. The above privileges will be granted to U.S. citizen personnel so long as they are employed under this contract (including employees hired less than 12 months).

However, any violation of these privileges will be cause for immediate withdrawal of such privileges for the principal and/or his dependents, and could result in total loss of such privileges to all technical representative personnel under this contract.

3.3.8. It is agreed that withdrawal of any or all of these privileges for reasons cited in paragraph (c) above, will not affect nor constitute grounds for delay in or nonperformance of any portion of any contract, nor will such action form the basis for any claim against the U.S. Government, based on the contract or any portion thereof.

3.3.9. Contractor minor dependents of U.S. citizens authorized admission into DoDDS.

Per DoDEA Regulation 4.3.1.3 – Space Created, Tuition-Paying. Minor dependents of U.S. citizens who are full-time defense contractor personnel whose organization has executed contracts or other agreements with the DoD when the applicable contract or agreement authorizes dependent education on a tuition fee basis in the DoD dependents schools shall be enrolled on a space guaranteed, tuition-paying basis.

SECTION 4: GENERAL INFORMATION

4.1. Quality Control. The policy of the Government for Contractor Quality Control and applicable definitions are provided in the Federal Acquisition Regulations in Part 46.

The Contractor is required to control the quality of service delivery and offer to the Government for acceptance only services which conform to commercially accepted business practices. The overall control of quality must meet the specified performance thresholds for each requirement in the Services Summary.

4.2. Quality Assurance. The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

4.2.1. The Contracting Officer’s Representative (COR) is the authorized government representative(s) who will perform assessments of the contractor’s performance.

Subsequent to contract award, the identity of the COR, with a letter defining their duties and authority will be promptly furnished to the successful bidder/offeror.

4.2.2. The COR(s) or alternate(s) will inform the contract manager in person when discrepancies occur and will request corrective action. The COR(s) or alternate(s) will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist.

4.2.3. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer and not to the COR(s).

4.2.4. The services to be performed by the contractor during the period of this contract shall at all times be subject to review by the Contracting Officer or authorized representative(s).

4.3. Security Requirements. All work performed under this contract is //UNCLASSIFIED / FOR OFFICIAL USE ONLY. Contractor employees will be required to obtain and display identification badges. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice.

Security and base access requirements are contained in clause 5352.242-9000 “Contractor Access to Air Force Installations (Nov 2012).”

4.3.1. Security Briefing/Training. 18th Wing Information Protection office will provide Controlled Cryptographic Item (CCI) briefing, Computer Security (COMSEC) Awareness Training, Identification Credentials, and Controlled Area Badges for the following areas:

18th Munitions Area, 18th Wing Command Post, 18 Wing Maintenance Operations Center. Restricted Area Access shall be arranged by the COR for any necessary access to restricted areas. The contractor shall safeguard all sensitive and For Official Use Only (FOUO) information which the contractor may be subjected to during the course of fulfilling their duties.