Attach 2 PWS.pdf

Solicitation Number: FA5270-11-R-0007 Attachment 2

PERFORMANCE-BASED WORK STATEMENT

FOR

TRANSPORTATION OF GOVERNMENT FURNISHINGS

718 CES/CEHSF

KADENA AIR BASE, OKINAWA

May 2011

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

SECTION PAGE

1 DESCRIPTION OF SERVICES 3-7

2 SERVICES SUMMARY 7

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES 8

4 GENERAL INFORMATION 8-15

5 APPENDICES 16-22

SECTION 1-DESCRIPTION OF SERVICES

1. The contractor shall provide all personnel, labor, equipment, tools, materials and supervision necessary to accomplish intra-island transportation of Government owned furnishings/appliances in support of the Furnishings Management Warehouses, as set forth in this Performance Work Statement (PWS).

1.1. BASIC SERVICES

1.1.1. Categories of Moves

The contractor shall perform transportation of Government furnishings/appliances services between the following categories of moves:

A. Between Furnishings Management Warehouses and on-base Military Family Housing

(MFH) or off-base private rental quarters;

B. From on-base Military Family Housing or off-base private rental quarters to the Furnishings Management Warehouse;

C. From off-base private rental quarters to on-base Military Family Housing;

D. Between the Camp Kinser Furnishings Management Warehouse and the Chibana Furnishings Management Warehouse;

E. Between either the Camp Kinser Furnishings Management Warehouse or the Chibana, Furnishings Management Warehouse, and the dormitories on Kadena Air Base;

F. Between dormitories on Kadena Air Base and the Defense Reutilization and Marketing Office

(DRMO);

G. Between on-base Military Family Housing units on the same base (house to house);

H. Single-piece appliance deliveries from the Chibana Furnishings Management Warehouse and the Kadena Air Base dormitories;

I. Between Camp Kinser Furnishings Management Warehouse and the DRMO;

1.1.2. Move Services

A move is defined as the ordering and movement of Government furnishings/appliances to/from the warehouse(s) and an occupant’s residence, on or off-base. Other type moves are defined as Special Delivery Services, in accordance with PWS paragraph number 1.2. below. Depending on the number of pieces of furnishings/appliances, the move shall be classified as follows:

CLASS 1 MOVE – 1 to 12 pieces of furnishings/appliances per stop.

CLASS 2 MOVE – 13 to 25 pieces of furnishings/appliances per stop.

CLASS 3 MOVE – 26 to 50 pieces of furnishings/appliances per stop.

CLASS 4 MOVE – 51 to 100 pieces of furnishings/appliances per stop.

1.1.3. Movement Zones

The performance area(s) for transportation of Government furnishings/appliances services is divided into two geographical zones.

1.1.3.1. From Chibana Warehouse Zones

The Chibana Furnishings Management Warehouses are building number 54410, 54413, 54414 and 54425, Chibana, as indicated by Appendix C.

Zone 1

Camp Shields MFH, O’Donnell Gardens MFH, Chibana MFH, All Kadena Air Base

MFH.

Zone 2

Yomitan-son, Kadena-Cho, Chatan-Cho, Okinawa-Shi, Camp Lester MFH, Plaza MFH.

Zone 3

Gushikawa-Shi, Yonashiro-Cho, Katsuren-Cho, Ishikawa-Shi, Onna-Son, Kitanakagusuku-Son, Camp McTureous MFH, Camp Courtney MFH, North Foster Towers MFH, Kishaba MFH, New Sada MFH.

Zone 4 Kin-Cho and all areas north of Kin-Cho.

1.1.3.2. From Camp Kinser Warehouse Zones

The Camp Kinser Furnishings Management Warehouse is located at building number 300, Camp Kinser, as indicated by Appendix C.

Zone 1 Camp Kinser MFH and Urasoe-Shi.

Zone 2 Naha-Shi, Nakagusuku-Son, Nishihara-Cho, Ginowan-Shi.

Zone 3

Futenma MFH, Chatan -Cho, Sada MFH, All areas south of Naha-Shi/Nishihara-Cho, Kitanakagusuku-Son.

1.1.4. Tasks

Tasks applicable to performance under this PWS include, but are not limited to timely pick-up and delivery; preparation, loading, and padding; transportation to furnishings/appliances; unloading, assembly, disassembly, and placement; and appliance setup.

1.1.4.1. Timely Pick-up and Delivery

1.1.4.1.1. The Chibana or Kinser Furnishings Management Office will provide the contractor written notification of ordered services not later than 1500 hours the day prior to service performance. The contractor shall be in place to commence pick-up or delivery services not later than 0730 hours on the date specified for performance of services, and shall complete ordered services not later than 1630 hours the same day, unless such delays are coordinated with the Quality Assurance Personnel (QAP).

The contractor shall ensure sufficient vehicles and personnel are available to complete the day’s scheduled deliveries.

1.1.4.1.2. Services will not normally be scheduled on weekends, in accordance with PWS paragraph number 4.6. Hours of Operation. However, the Government reserves the right to order the performance of pick-up or delivery services on Saturdays or Sundays during peak workload conditions, or to perform scheduled, but unaccomplished services following typhoon emergencies or natural disasters, such as floods or earthquakes where the performance of ordered services was not accomplished.

1.1.4.1.3. In an effort to resume and accomplish delinquent scheduled, delivery services will Resume upon declaration of Tropical Cyclone Condition of Readiness (TCCOR) Caution 1 – Storm Watch. The contractor shall ensure sufficient vehicles and crew are available to perform pick-up and delivery services scheduled, but unaccomplished because TCCOR 1C was declared, ceasing scheduled services. The contractor shall meet all scheduled pick-up and delivery services for the day after TCCOR

– Storm Watch is declared. A contractor may resume services if TCCOR Storm Watch begins during normal duty hours, but if a contractor resumes operations, they must ensure completion that day but not later than 1930. The Furnishings Management Warehouse(s) will remain open until 1930 hours to accommodate the contractor’s recovery efforts, to include Saturday or Sundays. All scheduled recovery actions following typhoon emergencies or natural disasters, as stated above, will be coordinated directly with the QAP.

1.1.4.2. Preparation, Padding, Loading and Unloading

1.1.4.2.1. The contractor shall prepare, pad, load and unload all furnishings/appliances in a manner that prevents damage from scratches, dents, chaffing, breakage, or movement during shipment, in accordance with the contractor’s best commercial practices.

1.1.4.2.2. Padding must be appropriate to protect furnishings/appliances from damage caused by scratches, dents or chaffing.

1.1.4.2.3. Serviceable mattresses and box springs shall be protected from damage caused during shipment, including, but not limited to damage caused by dirt and contaminants, tears, rubbing, and damage from outside elements such as moisture/rain.

1.1.4.3. Transportation of Furnishings/Appliances

The contractor shall provide all necessary vehicles and handling equipment necessary to perform all ordered services. During inclement weather, the contractor shall ensure all furnishings/appliances are safeguarded from the elements upon delivery/pickup.

1.1.4.4. Assembly, Disassembly and Placement

Upon delivery to the residence, the contractor shall place and set up furniture, as required, in the rooms as designated by the occupant. If not specifically designated by the occupant, the contractor shall place furniture in appropriate rooms of the dwelling for the ready availability of occupant’s use. The contractor shall not be required to move items after once placed. The contractor shall ensure the crew members performing the loading, unloading and placement of furnishings appliances exercise due care to prevent damages to government owned furnishings/appliances, occupant’s property, on-base government quarters or off-base private rental quarters. The contractor shall be liable for all damages.

1.1.4.4.1. Contractor shall remove all materials and other debris accumulated incident to loading, unloading, placement, assembly and servicing. All materials and other debris removed from the residence will be return to the government warehouse.

1.1.4.4.2. If the occupant is not present at time of delivery/pickup, the contractor shall not unload the truck. The contractor will wait 15 minutes. If the occupant fails to appear within fifteen minutes of the scheduled time of delivery/pickup, the Identification and Condition Verifier who accompanying with the contractor will direct the contractor to return the items to the designated Government warehouse.

1.1.4.5. Appliance Set up

All appliances shall be set up at destination upon delivery, reversing the process performed at it’s origin, as applicable. Set up includes plug-in of appliances, connection of hoses of appliances and installation of the Government-furnished dryer vent duct.

1.1.4.6. Dwelling Modifications

The contractor shall not modify any dwelling for the purpose of delivering and picking-up of furnishings/appliances. This consists of, but not limited to, removing doors, unscrewing door hinges.

The contractor shall not be required to lift furnishings/appliances over walls, through windows, and/or balconies in performance of this contract. Due to safety constraints, the contractor shall not remove footwear during delivery or pick-up of furnishings/appliances on or off-base.

1.1.4.7. Furnishings/Appliances Delivery in Multi-Story Buildings

1.1.4.7.1. Furnishings/appliances delivered to or picked-up from the 4th floor above street level and higher in multi-story dwellings may be subject to an additional percentage charge. This percentage shall be negotiated with the contractor, and shall be priced in the contract schedule. This additional charge shall apply only for delivery or pick-up services to/from the 4th floor above street level in multi-story dwellings that do not have elevators available. For the purpose of this contract, on-base service elevators shall be utilized for the delivery or pick-up of furnishings/appliances. If service elevator(s) are inoperable, personnel elevator(s) can be utilized. However, at no time shall the contractor keep personnel elevator(s) be in the locked/open position, nor will both service and personnel elevators be used simultaneously for delivery/pick-up of furnishings/appliances.

1.1.4.7.2. Occupants are required to be in their quarters between the hours of 0730-1630 when the occupant is not present at the time of scheduled pick-up or delivery and fails to appear within fifteen minutes; or, if Government-owned furnishings/appliances are not ready for pick-up, such as furnishings/appliances not emptied or cleaned upon arrival of the pick-up crew, the contractor shall be entitled to compensation for occupant no-show.

1.1.4.8. “No Show” Fee

1.1.4.8.1. When the occupant fails to meet scheduled pickup or delivery appointments, the Government will be liable for paying the contractor a No-Show Fee for attempted performance of ordered services.

When the Government approved cancellations for delivery appointments on the same day, after furnishing was loaded on the truck, the Government will be liable for paying the contractor a No-Show Fee for attempted performance of ordered services.

1.2. SPECIAL DELIVERY SERVICE

From time to time, the Government shall require special delivery services. A special delivery service consists of one load per delivery. A load is defined as a truck load not to exceed the space capacity of a four (4) ton truck. If a load is less than the space capacity of a four ton truck it will still be considered a load. Special delivery services are defined below.

1.2.1. Dormitories/Chibana Warehouses to Kinser Warehouse Moves This special delivery move service is the movement of furnishings/appliances between Camp Kinser Furnishings Warehouse building number 300, and the Kadena Air Base between Kadena Air Base dormitories, or Chibana Warehouse 1 to DRMORe at Camp Kinser.

1.2.2. Dormitories/Chibana Warehouse 1 to DRMO This special delivery move service is the movement of furnishings/appliances between Kadena Air Base dormitories or Chibana Warehouse 1 to DRMO at Camp Kinser.

1.2.3. Single Piece Appliance Moves This special delivery move service is the movement of single piece appliances, such as refrigerators, washers, dryers, or electric ranges, between the Chibana Warehouse(s) and Kadena Air Base domitorise.

1.2.4. Chibana Warehouse(s) to DRMO This special delivery move service is the movement of furnishings/appliances between Chibana Warehouse(s) to DRMO at Camp Kinser.

1.2.5. Kinser Warehouse to DRMO This special delivery move service is the movement of furnishings/appliances between Kinser Warehouse to DRMO at Camp Kinser.

SECTION 2-SERVICE SUMMARY

2. SERVICE SUMMARY (SS)

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The Contractor service delivery requirements are summarized into performance objectives that relate directly to standards of performance required to meet mission essential needs. For the Performance Objective to be met, service delivery must be in substantial compliance with applicable performance standards. The Performance Threshold describes the minimum overall levels of service delivery required for acceptable quality control. Failure to meet these Performance Thresholds means that contractor Quality Control is unacceptable.

Performance Objective PWS Paragraph

Performance Threshold

SS1: BASIC SERVICES

-Timely pick-up and delivery -Preparation, padding Loading and Unloading -Transportation of Furnishings/Appliances -Assembly, disassembly, and placement -Appliances setup

1.1.4.1 1.1.4.2.

1.1.4.3.

1.1.4.4.

1.1.4.5.

No more than 95% defective customer complaints per month.

SECTION 3 – GOVERNMENT FURNISHED PROPERTY AND SERVICES

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

The government will make available to the contractor, for the accomplishment of this contract, the items described in Appendix C. This Government maintains all records of its property, and the property will never leave the Government’s control. The Government will always have personnel on-site while the contractor performs the service.

3.1. FACILITIES The government will furnish to the contractor facility space as specified in Appendix C and this paragraph.

3.1.1. The contractor’s Contract Manager will be provided an area for a desk and chair at Warehouse 4, building number 54414, Chibana, as identified in Appendix D.

3.1.2. Contractor employees will be authorized use of all of the employee’s lounges/break rooms at building number 54413, 54414 and 300, Furnishings Management Warehouse(s).

3.2. PARKING FOR CONTRACTOR’S TRUCKS The contractor will be authorized to park trucks used in the performance of this contract within the fenced area of Chibana’s Furnishings Management Warehouse(s) or Camp Kinser’s Furnishings Management Warehouse, during non-duty hours.

3.2.1. The contractor is prohibited from washing the exterior of trucks within the Furnishing Management Warehouse areas. The contractor assumes all risk to all trucks and contents, therein; those are parked within the Furnishings Management Warehouse(s) areas, and shall not hold the government liable for any damage or loss.

3.3. UTILITIES The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities which include the following:

3.3.1. Lights shall be used only in areas where and when work is actually being performed.

3.3.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

3.3.3. Water faucets or valves shall be turned off after the required use has been accomplished.

3.3.4. The contractor shall be authorized to recharge rechargeable batteries for tools used in the performance of this requirement.

3.3.5. Use of Government telephones is not authorized.

SECTION 4 – GENERAL INFORMATION

4.1. QUALITY CONTROL The contractor shall develop and maintain a Quality Control Program to ensure movement of Government furnishings/appliances is performed in accordance with this PWS. The contractor shall submit a Quality Control Plan that addresses, as a minimum, the contractor’s Quality

Control procedures shall address the areas as identified in this PWS, paragraph number 2. SERVICE SUMMARY (SS). The contractor shall submit the Quality Control plan to the Contracting Officer (CO) for review and acceptance not later than the pre-performance conference. The CO will notify the contractor of acceptance, or required modifications to the plan before the contract start date. The contractor shall make appropriate modifications and obtain written acceptance of the plan by the CO prior to the contract start date.

4.2. QUALITY ASSURANCE The government will periodically evaluate the contractor’s Performance by appointing representative(s) to monitor performance to ensure services is received. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor’s control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complains. Likewise, the government may decrease the number of quality control inspections if performance dictates. The government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

4.2.1. The QAP is the authorized government representative(s) who will perform assessments of the contractor’s performance. Subsequent to contract award, the identity of the QAP(s), with a letter defining their duties and authority will be promptly furnished to the successful bidder/offeror.

4.2.2. The QAP(s) or alternate(s) will inform the contract manager in person when discrepancies occur and will request corrective action. The QAP(s) or alternate(s) will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist.

4.2.3. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the CO and not to the QAP(s).

4.2.4. The services to be performed by the contractor during the period of this contract shall at all times and places are subject to review by the CO or authorized representative(s).

4.3. PERFORMANCE EVALUATION MEETINGS The CO may require the Contract Manager to meet with CO, Contract Administrator (CA), QAP and other Government personnel as deemed necessary.

The contractor may request a meeting with the CO when he or she believes such a meeting is necessary.

Written minutes of any such meetings shall be recorded and shall be signed by the Contract Manager and the CO or CA and kept in the contract file.

4.4. SECURITY REQUIREMENTS

Contractor employees will be required to obtain and display identification badges. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice.

4.4.1. ID Passes, Badges and Vehicle Stickers: The contractor is responsible to obtain such clearances and/or passes as required for his/her employees to enter military installations on Okinawa prior to start to work. The contractor shall be responsible for all passes issued to his/her employees under this contract.

Applications shall be coordinated through the CO or designated representative. At the time of application, Security Forces may conduct a background check on employees. Upon termination of employment, the contractor shall be responsible for returning identification cards and base passes to Security Forces within 24 hours.

4.5. PHYSICAL SECURITY

The contractor shall be responsible for safeguarding all government property provided for contractor use.

At the close of each work period, government facilities, property, and materials shall be secured.

4.5.1. Key Control. –No keys/key cards will be issued to the contractor.

4.5.2. Lock Combinations. – Lock combination will not be provided to the contractor.

4.6. HOURS OF OPERATION

The contractor shall perform pick-up and delivery services ordered under this contract between 0730 and 1630 hours, Monday through Friday, except US holidays or declared Down Days. In certain instances, emergency services/performance required on weekend, the Government may order performance of pick-up or delivery services on Saturdays or Sundays in accordance with PWS paragraph number 1.1.4.1.2.

4.6.1. Holidays The contractor shall provide services, except on the following holidays:

Day Holiday First Day of January New Year's Day* Third Monday of January Martin Luther King, Jr. Birthday Third Monday of February President’s Day Last Monday of May Memorial Day Fourth of July Independence Day* First Monday of September Labor Day Second Monday of October Columbus Day 11 November Veteran’s Day* Last Thursday of November Thanksgiving Day 25 December Christmas Day*

*If holiday falls on a Saturday, it will be observed on the preceding Friday. If it falls on a Sunday, it will be observed on the following Monday.

The Government may declare a “Down Day” where no pick-up or delivery services will be ordered. The Furnishings Management Office will notify the contractor of Down Days within 24 hours of a down-day being scheduled or declared.

4.7. RECORDS

The contractor shall be responsible for creating, maintaining, and disposing of only those government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in APPENDIX F, Applicable Publications and Forms. If requested by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

4.8. SUBMISSION OF INVOICES

The Contractor shall submit an original, plus six (6) copies of the invoice, using letter size paper (8,5” x 11”), no later than the 5th of each month to the following:

718 CES/CEHSFM

Unit 5261, Bldg 54425

APO AP 96368-5261

Kadena AB, Okinawa, Japan

4.8.1. An invoice is a written request for payment under the contract for supplies delivered or for services rendered. In order to be proper, an invoice should include (and in order to support the payment of interest penalties must include) the following information:

(i) Invoice date;

(ii) Name of Contractor;

(iii) Contract Number;

(iv) Date of sale and original receipts for items to be reimbursed;

(v) Name and address to which payment is to be sent (which must be the same as that in the contract or on a proper notice of assignment);

(vi) Name (where practicable), title, telephone number and mailing address of person to be notified in event of a defective invoice; and

(vii) Any other information or documentation required by the contract.

(viii) While not required, the Contractor is strongly encouraged to assign an identification number to each invoice

4.8.2. Invoices shall clearly state each CLIN/Sub-CLIN by number and the amount invoiced under the current year CLIN/Sub-CLIN structure, or Delivery Order for services.

4.8.3. The QAP will verify that all services have been performed in a satisfactory manner and accept services performed by generating, signing, and forwarding DD Form 250, Material Inspection and Receiving Report, with the contractor’s invoice to DFAS-JRLA/JA, Document control/Customer Service section by mail, e-mail at DFAS-JP-VPISF@dfas.mil or FAX number (DSN) 225-2678. Upon certification of the contractor’s invoice by the QAP, one (1) copy of the invoice and DD 250 will be forwarded to the 18th Contracting Squadron within three (3) working days for contract file.

4.8.3.1. Payment will be made to the contractor upon submission of proper invoices. The payment office will be:

Defense Finance Accounting Service Japan

DFAS-JRLE/JA – JAPAN AIR FORCE

Unit 5220

APO AP 96328-5220

4.9. ENVIRONMENTAL CONTROLS

4.9.1. Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Japan Environmental Governing Standards (JEGS), and requirements regarding mailto:DFAS-JP-VPISF@dfas.mil� environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the CO pursuant to notice requirements and negotiate a modification to the contract.

4.9.2. Notification of Environmental Spills. If the contractor spills or releases any substance contained in 40 CFR 302 into the environment, the contractor or its agent shall immediately report the incident to Kadena AB Fire Dept at 911. The liability for the spill or release of such substances rests solely with the contractor and its agent.

4.9.3. Material Storage and Use. The contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes hazardous materials.

4.10. GOVERNMENT OBSERVATIONS

Government personnel, other than COs and QAPs, may from time to time, with CO coordination, observe contractor operations. However, these personnel may not interfere with contractor performance or make any changes to the contract.

4.11. SAFETY REQUIREMENTS

In performing work under this contract, the contractor shall;

4.11.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

4.11.2. Perform work in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and Japan Environmental Governing Standards (JEGS) by US Force Japan.

4.11.3. Develop and provide at the start of the orientation period or the start of the first operational performance period (if there is no orientation period) a safety plan for the protection of government facilities and property and to provide a safe work environment for contractor personnel at no cost to the government. It is also accepted to include this safety requirement into the contractor’s QCP.

4.11.4. Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

4.11.5. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

4.11.6. Record and report promptly (within one hour) to the CO or designated government representative (GR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

4.11.7. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO.

4.11.8. If the government elects to conduct an investigation of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

4.11.9. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

4.12. TRAINING

The contractor will be responsible for all employees training.

4.13. SPECIAL QUALIFICATIONS. - NOT ANY

4.14. CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING CRISIS

IAW DoDI 3020.37. (MANDATORY) IAW DoDI 3020.37 (Continuation of Essential DoD Contractor Services During a Crisis), and aforementioned Air Force implementation, it is determined that Transportation Service of Government Furnishings has been identified by the Functional Commander/Functional Director as an essential service.

4.14.1. In the event of a crisis declared overseas or in the United States, not affecting the local area, the contractor shall perform all services required in this contract unless and until notified otherwise by the

CO.

4.14.2. In the event of a crisis declared in the United States affecting the local area, the contractor shall perform the following services, identified as mission essential, in accordance with this contract unless and until notified otherwise by the CO. The listed services are essential due to the lack of available Government personnel to immediately perform them.

• Emergency and urgent movement of Government furniture identified by the QAP

4.14.3. When performing the services listed above, the contractor shall follow the hours of operation provided in paragraph number 4.6. of PWS, unless otherwise directed by the CO.

4.14.4. For those tasks identified as essential, the contractor shall develop a contingency plan in order to provide a reasonable assurance of continuation of those services crisis conditions, The contractor shall also identify any employees that have military mobilization recall commitments and have adequate plans for replacing those employees in the event of mobilization.

4.15. PHASE OUT

4.15.1. If there is a change in contractor or if the operation reverts to in-house, the incumbent contractor will provide familiarization, to the government or the follow-on contractor, whichever the case may be.

During the phase-out familiarization period, the incumbent will be fully responsible for the operation of movement services, and removing all contractor’s properties.

4.15.2. The government reserves the right to conduct site visits in all contractor operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent contractor will cooperate to the extent required to permit an orderly change over to the successful contractor. With regard to the successor contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

4.16. PUBLICATIONS

4.16.1. Compliance with all publications, regulations and operating instructions provided by the Government is required when:

4.16.2. They pertain to the procedures for materials expediting herein and where the contractor is authorized by the PWS to accomplish the work specified in the publication, regulation or operating instructions.

4.16.3. The publications prescribe USAF policies, use of materials, procedures and processes applicable to the work requirements.

4.16.3. The contractor is required to acquire and work on the latest version of the publication.

4.17. CONTRACTOR PERSONNEL

4.17.1. Contractor Manager The contractor shall provide a Contract Manger and an alternate contract manager (responsible in the absence of the contract manager) who shall be responsible for the performance of the services. The name of the contract manager and alternate(s) shall be provided to the CO in writing prior to the beginning of the first performance period. The contract manager and alternate(s) must be able to read, write, speak, and understand English.

4.17.2. The Contract Manager or alternate(s) shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract.

4.17.3. The Contractor Manager or alternate(s) shall be available during normal duty hours within two (2) hours to meet on the installation with government personnel (designated by the CO) to discuss problem areas. After normal duty hours, the Contract Manager, or alternate(s), shall be available within four (4) hours.

4.17.4. The Contractor Manager and alternate(s) must be able to read, write, speak, and understand English.

4.17.5. Contractor Employees The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population.

4.17.5.1. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This shall be accomplished by wearing distinctive clothing bearing the name of the company of by wearing appropriate badges that reflect the company name and employee name in English.

4.17.5.2. Contractors shall not employ any person, who is an employee (including local national employee) of the U.S. Government. Doing so would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of a military department or the DoD, unless that person has obtained any approval necessary under his/her agency’s implementation of DoD 5500-7- R, The Joint Ethics Regulation.

4.18. VEHICLES

The contractor must comply with local registration/transportation regulations including use of green plated vehicles before performance of the contract. Vehicles shall be in satisfactory mechanical condition and shall present a neat and clean appearance. The contractor shall operate vehicles in compliance with base traffic regulations. Vehicles are registered at the JSVRO on Marine Corps Camp Foster.

4.19. JAPANESE ROAD LAWS

4.19.1. The contractor shall comply with Japanese Road Laws while on US Military installations to specifically include: Article 43 The Road Law (Japan) (prohibited acts relative to roads). No person shall commit the following described acts:

4.19.1.1. Damaging the road, causing roads to be littered with debris, polluting the roads with debris or fallout from motor vehicles or otherwise defacing roads unreasonably or without due cause.

4.19.1.2. Article 43-2 (Measures to be taken to prevent cargo or things loaded on motor vehicles from falling out)

4.19.2. The agency managing a road may when there is reasonable cause for him to feel that items or cargo being carried in or on a motor vehicle may fall out and damage, pollute, or otherwise deface the road in such manner as to hinder or obstruct the traffic, order the operator of the vehicle in question to take steps or measures necessary to prevent occurrence of such hindrance by stopping operation of the vehicle, or correcting the method of loading or traveling or operation of the vehicle.

4.20. REQUIRED INSURANCE by JAPANESE LAW

4.20.1. The Contractor shall procure and maintain during the entire period of his performance under this contract the following minimum insurance on each vehicle used by the Contractor at the work site.

4.20.1.1. Type: Automobile Property Damage Insurance Amount: ¥3,000,000 or Dollar equivalent.

Bodily Injury Insurance Amount: ¥30,000,000 or Dollar equivalent.

4.20.1.2. All vehicles must be properly inspected/insured in accordance with Japanese Compulsory Insurance (JCI) requirements.

4.20.2. Prior to the commencement of work hereunder, the Contractor shall furnish to the CO a certificate or written statement of the above required insurance. The policies evidencing required insurance shall contain an endorsement to the effect that cancellation or any material change in the policies adversely affecting the interests of the U.S. Government in such insurance shall not be effective for such period as may be prescribed by the laws of the state in which this contract is to be performed and in no event less than thirty (30) days after written notice thereof to the CO.

SECTION 4 – APPENDICES

A. ACRONYMS & ABBERVIATIONS LIST

B. WORKLOAD ESTIMATES

C. GOVERNMENT FURNISHED PROPERTY/SERVICES/MATERIALS

D. CONTRACTOR OFFICE AREA DIAGRAM

E. CHIBANA AREA AND KINSER AREA ZONE MAP

F. APPLICABLE PUBLICATIONS AND FORMS

APPENDIX A

ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

AF Air Force

AFB Air Force Base

CFR Code Federal Regulation

CO Contracting Officer

COR Contracting Officer Representative

DEPT Department

DOD Department of Defense

DRMO Defense Reutilization and Marketing Office

FAR Federal Acquisition Regulation

GR Government Representative

OSHA Occupational Safety and Health Act

PBSA Performance Based Service Acquisition

PWS Performance-Based Work Statement

QA Quality Assurance

QAP Quality Assurance Personnel

QCP Quality Control Program

SS Services Summary

USAF United States Air Force

APPENDIX B

WORKLOAD ESTIMATES

B1. MONTHLY SERVICES DATA AVERAGES:

FY 2010 (From Oct 1st 2009 to Sep 30 2010) FULL MOVES:

ACCOMPANIED 6,918

UNACCOMPANIED 1,103

WORK LOAD ESTIMATES FOR NEXT FISCAL YEAR – ABOUT PLUS OR MINUS 10%

KNOWN DEVIATIONS FROM MONTHLY AVERAGES:

- - SLOW MONTH MONTHS ARE JAN, FEB, MAR, APR, MAY, NOV AND DEC.

- - BUSY MONTHS ARE JUN, JUL, AUG, SEP, OCT. DURING THESE MONTHS,

SCHEDULED WORKLOAD IS, ON AVERAGE, 55% MORE THAN SLOW MONTHS.

B2. TOTAL NUMBER OF ACTUAL SERVICES AND NO-SHOW AND 4TH FLOOR AND

ABOVE WITHOUT ELEVATOR DATA FOR 2009 OCT~ 2010 SEP

(SEE ATTACHED SPREAD SHEET)

APPENDIX C

GOVERNMENT FURNISHED PROPERTY/SERVICES/MATERIALS

C1. Facilities For loading an off-loading purpose, the Government will furnish the contractor the following loading dock facilities:

FACILITY

SQUARE FEET

LOCATION

300 900 Camp Kinser 54410 720 Chibana 54413 900 Chibana 54414 900 Chibana 54425 900 Chibana

Driveways to the loading docks will always be clear for contractor use during hours of operation.

Contractor employee vehicle parking spaces will be on as available basis.

B2. Services The following services will be provided to the contractor for performance of the requirements.

Security Police and Fire Protection. The following telephone numbers are furnished.

Security Police

Fire Protection

Kadena AB 634-2475 911 Army 633-4715 911 Camp Courtney 622-9690 911 Camp Kinser 637-3500 911 Camp McTureous 622-7613 911 Navy 634-8239 911

Utilities. The following utilities will be provided, as required:

1. Water

2. Electricity

C3. Materials The Government will provide the contractor the following materials.

DESCRIPTION QUANTITY

3 to 2 prong electrical adapters for appliances As needed.

Hardware for assembly of furniture components, such as clips, nuts, bolts, clamps, etc.

As needed for each piece of furnishing.

Flexible duct for dryer vent One for each dryer serviced.

Maps to off-base residence One for each off-base residence

The contractor will pick up the above items at Building 300, Camp Kinser or at Buildings 54410, 54413, 54414, 54425 Chibana.

APPENDIX D

CONTRACTOR OFFICE AREA DIAGRAM

See attached map for government-furnished office space location, Chibana Furnishings Warehouse 4.

APPENDIX E

CHIBANA AREA AND KINSER AREA ZONE MAP

An actual map for the detailed areas is available at https://www.fbo.gov under this solicitation/contract number.

https://www.fbo.gov/�

APPENDIX F

APPLICABLE PUBLICATIONS AND FORMS

Form - Quality Control Inspection/Check Form/List