FA524024Q3008 Attachment 1 - Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

NICE RECORDER SUPPORT SERVICES

ON ANDERSEN AFB, GUAM

September 2024

Table of Contents

1. DESCRIPTION OF SERVICES

1.1 REQUIREMENTS

1.2 LIABILITY:

1.3 GOVERNMENT FURNISHED SERVICES

2. GENERAL INFORMATION

2.1 HOURS OF OPERATION:

2.2 CONTRACTOR PERSONNEL

3. SECURITY

3.1 PASS AND IDENTIFICATION ITEMS:

3.2 RETRIEVING IDENTIFICATION MEDIA

3.3 TRAFFIC LAWS:

3.4 WEAPONS, FIREARMS, AND AMMUNITION:

3.5 FOR OFFICIAL USE ONLY (FOUO)

3.6 REPORTING REQUIREMENTS:

3.7 PHYSICAL SECURITY

3.8 MILITARY EXERCISES:

3.9 POINTS OF CONTACT:……………………………………………………………………...6

1. DESCRIPTION OF SERVICES

1.1 REQUIREMENTS:

NICE Recorder Support

Andersen AFB Fire & Emergency Services utilizes Motorola NICE recorders at the AAFB Primary Emergency Control Center (Building 23020) and Alt ECC (Building 20001). The equipment allows for the Andersen AFB team to record two-way radio dispatch and 911 calls at the Primary and Alt

ECC.

1.1.1 Support/Maintain Services/Annual Preventative Maintenance

The Annual Preventative Maintenance (PM) will provide one annual operation test to ensure Andersen Fire Emergency Services Motorola NICE logging recorders at the Primary and Alt ECC meet and continue to meet manufacturer’s specifications. During the PM, contractor will physically inspect the equipment, clean and adjust applicable equipment parameters.

1.1.2 OnSite Response with Local Dispatch

OnSite Response with Local Dispatch Limited provides for a technician to be on site to provide technical support and troubleshoot Fire Emergency Services Motorola NICE logging recorder system and equipment. This is critical to Andersen Fire Emergency Services team on Andersen AFB to assist and ensure critical two-way radio communications and 911 calls are properly recorded. Work will be performed 24 hours x 7 days of the week x 365 days of the year.

1.1.3 Technical Support

Technical Support service provides technical support to the Fire Emergency Services team on Andersen AFB with managing their Motorola NICE logging recorder at the Primary and Alt ECC.

The Technical Support is during standard business hours (Monday-Friday, 0800-1630, excluding holidays).

1.1.4 NICE Support

Support for the Fire Emergency Services Andersen AFB Primary and Alt ECC’s Motorola NICE recorders will include Infrastructure Repair and Software Support.

- Infrastructure Repair provides board/module level repair service for the Andersen AFB Primary and Alt ECC NICE recorders. Motorola will test and restore the equipment to manufacturer’s factory specifications. Services are performed at the Motorola Solutions GSC.

- Software Support provides for software support for the Fire Emergency Services Motorola NICE logging recorders

1.1.5 Period of Performance

The Period of Performance shall be one (1) Base Year of no more than twelve (12) months and four (4) option years of no more than twelve (12) months.

Base Year: NTE 12 MONTHS after CONTRACT AWARD DATE

Option Year 1: NTE 12 MONTHS

Option Year 2: NTE 12 MONTHS

Option Year 3: NTE 12 MONTHS

Option Year 4: NTE 12 MONTHS

1.2 LIABILITY:

The contractor shall be liable for any damages resulting from any carelessness or failure to follow proper safety, installation, engineering, or maintenance procedures and standards.

1.3 GOVERNMENT FURNISHED SERVICES:

The government will provide emergency medical transportation and treatment if required. The contractor shall reimburse the Government for the cost of these medical services at current rates.

2. GENERAL INFORMATION

2.1 HOURS OF OPERATION:

The normal hours of operation for normal maintenance of the systems are from 0730 to 1630, Monday through Friday, excluding holidays and PACAF Family days. Although, EMERGENCY SUPPORT/MAINTENANCE MUST BE PROVIDED 24 x 7 x 365 (365 days of the year 2024 at any time if there are malfunctions with the systems).

2.2 CONTRACTOR PERSONNEL:

The contractor shall provide point of contact (POC) for all contractual matters during all hours of operation. The POC shall respond on-site within 1 hour during normal duty hours of operation and within 2 hours during non-duty hours to discuss concerns with government personnel designated by the CO to discuss problem areas.

3. SECURITY

3.1 PASS AND IDENTIFICATION ITEMS:

The contractor shall ensure the pass and identification items required for contract performance are obtained for employees.

3.2 RETRIEVING IDENTIFICATION MEDIA:

The contractor shall return all identification media and/or visitor passes from employees who depart for any reason before the contract expires; i.e. terminated for cause, reassignment, retirement, etc.

3.3 TRAFFIC LAWS:

The contractor and its employees shall comply with base traffic regulations. Traffic regulations include, but are not limited to:

· Employees shall wear seatbelts when operating or riding in any vehicle (military, company or private owned) while on installation.

· Speed limits on Andersen AFB are 25 MPH unless otherwise posted. Be aware of reduced speed limits and exercise caution when driving in base housing and school zones.

· All vehicle operators on the installation shall not use cell phones unless the vehicle is safely parked or they are using a 100% hands free device. The wearing of any other portable headphones, earphones or other listening devices while operating a motor vehicle is prohibited.

3.4 WEAPONS, FIREARMS, AND AMMUNITION:

Employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within vehicles (military, contractor-owned, or privately owned) while on Andersen AFB.

3.5 FOR OFFICIAL USE ONLY (FOUO):

The contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

3.6 REPORTING REQUIREMENTS:

Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified/unclassified defense information. Employees shall be briefed by their immediate supervisor upon initial on-base assignment.

3.7 PHYSICAL SECURITY:

The contractor shall be responsible for safeguarding all Government property and controlled forms provided for contractor use. At the end of each work period, all Government facilities, equipment and materials shall be secured.

3.8 MILITARY EXERCISES:

No compensation will be claimed for any delays resulting from re-entry procedures due to exercises.

3.9 POINTS OF CONTACT:

Contracting Office:

Coree Asprer Contract Specialist coree.asprer.1@us.af.mil

Philip C Gray, TSgt, USAF Contracting Officer philip.gray.2@us.af.mil

Program Office/Mission Partner:

Christopher A Linn, TSgt, USAF Fire Emergency Services Andersen AFB, Guam (PACAF)

DSN: (315) 366-5284

christopher.linn.4@us.af.mil

Anthony C Randall Jr, SSgt, USAF NCOIC of Logistics Fire Emergency Services Andersen AFB, Guam (PACAF)

DSN: (315) 362-3104

COMM: (671) 362-3104

anthony.randall.7@us.af.mil mailto:coree.asprer.1@us.af.mil mailto:philip.gray.2@us.af.mil mailto:christopher.linn.4@us.af.mil