Attachment 1 - GCCS & SIPRNet.pdf

DRAFT

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CONTRACT NO. FA5215-20-XXXX

DRAFT PERFORMANCE WORK STATEMENT (PWS)

FOR

ADVISORY AND ASSISTANCE SERVICES (A&AS)

SUPPORTING SIPRNET MANAGEMENT

AND

GLOBAL COMMAND & CONTROL SYSTEM (GCCS)

ADMINISTRATION

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SECTION 1.0

OVERVIEW

1.1 ) has a requirement to provide Advisory and Assistance Services supporting the Secure Internet Protocol Router Network (SIPRNET) and Global

Command and System (GCCS) throughout the command.

1.2 Background. The has approximately military and civilian personnel primarily serving at ten Main Operating Locations (MOBs) at the following OCONUS locations: Andersen AFB, Guam; Diego Garcia (British Indian Ocean Overseas

Territories (BIOT); Eielson AFB, Alaska; Joint Base Elmendorf-Fort Richardson (JBER), Alaska; Joint Base Pearl Harbor-Hickam (JBPH-H), Hawaii; Kadena Air Base, Japan

(Okinawa), Kunsan Air Base, Republic of Korea; Misawa Air Base, Japan; Osan Air

Base, Republic of Korea; and Yokota Air Base, Japan. PACAF's area of responsibility

(AOR) extends from the West coast of the United States to the East coast of Africa and from the Arctic to the Antarctic, . In addition to the ten MOBs, PACAF supports over

1.3 Mission: Conducts operational planning, command, control, delivery, and assessment of air, space and cyberspace power across the full spectrum of operations throughout the Pacific AOR. Executes regional engagements, leads deliberate, crisis action and exercise planning in support of exercises and CJCS-directed plans and evolves theater C4I and Missile Defense capabilities. Focal point for integrated joint warfighting platforms throughout the command.

1.4 (Capabilities and Integration Division) will provide the Contracting

Officers Representative (COR) and funding management. The administering squadron is the 766 Specialized Contracting Squadron.

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1.6 Contractor Support Required at PACAF Location:

Location/Base/Major

Organization

Primary Host A&AS SIPRNET GCCS

Administration

Alaska, Eielson AFB FULL TIME NONE

Alaska, Eielson AFB NONE PART TIME

Diego Garcia, BIOT

FULL TIME NONE

Guam, Andersen AFB FULL TIME FULL TIME

Hawaii, JB Pearl

Harbor-Hickam

FULL TIME NONE

Japan, Kadena AB

(Okinawa)

FULL TIME FULL TIME

Japan, Misawa AB

Japan, Yokota AB

Korea, Osan AB

NONE FULL TIME

Korea, Kunsan AB

Korea, Osan AB

FULL TIME NONE

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SECTION 2.0

ADVISORY AND ASSISTANCE SERVICES (A&AS) SUPPORTING THE SECURE

INTERNET PROTOCOL ROUTER NETWORK (SIPRNET)

2.1 DESCRIPTION OF SERVICES

(Capabilities and Integration Division) has a requirement for the contractor to provide A&AS SIPRNET at the following locations:

Joint Base Pearl Harbor-Hickam (JBPHH), Hawaii

Eielson AFB, Alaska

Joint Region Marianas, Guam

Osan Air Base, Republic of Korea

Kunsan Air Base, Republic of Korea

Misawa Air Base, Japan

Kadena Air Base, Japan

Yokota Air Base, Japan

Detachment 1, Diego Garcia, British Indian Ocean Territory (B.I.O.T.)

2.2 SCOPE OF WORK

The contractor shall provide an individual at each performance location listed in PWS Section

2.1 above, meeting the personnel qualifications cited in Paragraph 2.3 of the PWS. These individuals shall support configuration management, troubleshooting and maintenance of the

SIPRNET infrastructure. The SIPRNET infrastructure includes network encryption devices, Voice Over-Internet Protocol (VoSIP).

2.2.1 Services:

The contractor shall:

(a) Provide technical solutions and cost estimate for the installation of

SIPRNET projects; expansion of existing VoSIP network infrastructure (Call

Manager) and secure room requirements for classified network equipment.

(b) Provide SIPRNET systems support relating to the day-to-day operations of fiber-based and copper-based infrastructure.

(c) Support analysis of network performance (i.e. traffic load, connect time, transmission speeds, packet sizes, and throughput).

(d) Support site surveys, development of network designs, support troubleshooting, 5 | P a g e configuration control, and testing.

(e) Train military counterparts in both network management and configuration management.

(f) Support preparation and maintenance of local accreditation packages for SIPRNET and VoSIP architecture.

2.2.2 Voice Over Secure Internet Protocol (VoSIP)

The contractor shall provide Installation, Operation, and Maintenance (IO&M) support to the

VoSIP system and end user terminals. The following requirements are listed as part of IO&M:

(a) Assist the Government in maintaining an inventory of all VoSIP end devices (Internet

Protocol (IP) Phones, switches, servers etc.)

(b) Assist the Government in ensuring BARS (Backup and Restore Services) are running on the Call Manager Publisher. This system will automatically backup all databases to a pre-defined location setup during the installation process. Recommend the backup folder be stored on either a network backup server or on CD/DVD.

(c) Assist in the adds/moves/changes of IP Phones as needed. This would include but not be limited to, adding new devices in Call Manager using the Machine Address Code

(MAC) of the end-device (i.e. IP Phones). Assist in validating the software load and proper functionality of the IP Phone once installed on the network.

(d) Assist in the conduct of end-to-end testing between devices on and off the network.

(e) Assist in configuring switches based on adds/moves/changes of IP Phones as needed.

(f) Assist in troubleshooting all Call Manager issues which may surface. Use all available help files and documentation to resolve issues before contacting Cisco for assistance.

2.2.3 Diego Garcia, B.I.O.T. Network Support. In addition to assisting with network support and configuration management of the SIPRNET infrastructure, and assisting with the

Government troubleshooting, and maintaining secure Local Area Network fiber alarm components, head-end system and maintaining a Video Teleconference (VTC) Center for Air

Force deployed forces, the contractor shall be assigned to the 36 MSG, Det. 1 and shall work closely with the at Andersen AFB (Joint Region Marianas), Guam’s Network Control Center (NCC) and the Network

Operations and Security Center (NOSC). Tasks include assisting with provision of all core services typically provided by the NCC to USAF personnel. The contractor is the base expert in system administration and provides technical assistance to Functional System Administrators

(FSAs), Workgroup Managers, and end-user workstations. Diego Garcia is an “unaccompanied”

6 | P a g e tour with government provided housing and does not afford the possibility of off base housing.

(a) General. The contractor shall assist with the maintenance of core network services which include a suite of common services to USAF personnel - configuring, installing, and managing the following data services as required, as well as any other additional services required by local policy and procedures.

(b) Internet Protocol (IP) Address. The contractor shall control all Air Force IP address space for both permanent and deployed requirements, and manage it through utilization of Dynamic Host Configuration Protocol (DHCP), Boot, or static configuration.

(c) Domain Name System (DNS). The contractor shall support a DNS server to resolve host names into IP addresses.

(d) Messaging Services. The contractor shall support core-messaging services including, but not limited to electronic mail (e-mail) services. The contractor shall maintain e-mail address groups, create, modify, and delete directories; move files from one media to another, and check files for corruption. The contractor shall assign, modify, and delete passwords and user privileges according to AFMAN 33-282 Computer

Security.

(e) Office Automation Application Support. The contractor shall assist with support for all of the designated Office Automation applications. The contractor shall assist with configuration of user software, modification of software configuration, and performance of basic configuration management functions; assist with provision of limited software application assistance for commonly used office automation applications purchased from standard Air Force infrastructure support contracts. The contractor shall assist with the format, partition, backup and restoration of hard drives and creation of floppy boot disks.

(g) NIPRNET and SIPRNET Service. The contractor shall assist with the control and provision of all access to NIPRNET/SIPRNET and with the control all network devices to include, but not limited to, routers, switches, hubs, modems, and cryptographic equipment.

(h) Network Directory Services. The contractor shall assist with the maintenance of a global naming service and provision of access to every resource on the network, including users, groups, printers, volumes, and servers (e.g. Windows File System).

(i) Remote Distributed Print Services. The contractor shall assist with the support of local customers using the Defense Enterprise Computing Center services. The contractor shall assist with print management (i.e., print and distribute listing for users without distributed print workstations) to include print services, remote distributed print services, and organizational network server printers.

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(j) Security. The contractor shall assist with the implementation of software patches and security fixes as required by the NCC, NOSC, Air Force Computer Emergency

Response Team, or Air Force Network Operations Center. The contractor shall assist with the test and validation of the proper operation and configuration with appropriate patches and fixes, as required above, prior to the restoration of any device to the network. The contractor shall report security breaches, distribute security information, and assist in the development and maintenance of the Systems Security Authorization

Agreement. The contractor shall promote user awareness concerning unauthorized or illegal use of computer hardware and software and ensure organizations do not use shareware or public domain software until approved for use by the Designated

Approval Authority after the Computer Systems Security Officer, Workgroup

Manager, or Functional Systems Administrator (FSA) ensures it is free of viruses, hidden defects, and obvious copyright infringements.

(k) Planning. The contractor shall send properly documented computer requirements to the base Computer Security Officer (CSO) for action, coordinate support issues with all agencies (e.g., customers, FSA, NCC, etc.), assist with the documentation of technical support requirements, periodically assist with the review the organization’s needs for computer resources, help identify training and manpower issues and/or needs, assist with the documentation of integration and interoperability deficiencies and request help from 36CS/SCX, help validate computer equipment requirements submitted by the unit Equipment Custodian (EC), help identify organization deficiencies and operational needs that computer use can solve, and assist with planning support for deployments (see AFI 10-403, Deployment Planning and

Execution and AFI 33-150 Management of Cyberspace Support Activities).

(k) Operations. The contractor shall help install equipment, connect peripherals, and help install and remove user software; perform initial system diagnostics and troubleshooting of systems; notify the unit EC of any hardware relocation; help install, test, and accept the system according to the terms of the purchase contract and instructions; help isolate and resolve organization computer problems in coordination with the FSA, and applicable service contract before seeking assistance from the

NCC; inform the accountable EC of computer equipment problems; help coordinate all actions with the facility manager and the Navy Public Works Center for facility support requirements; when requested, assist the unit EC with computer hardware and software inventories; contact the NCC for related information; help ensure the organization uses and maintains software according to guidance;

assist with the reporting computer resources to the organization EC at least 120 days prior to the equipment becoming excess; notify the CSO of maintenance requirements for computers; and develop and implement maintenance reporting procedures according to instructions provided by the CSO.

(m) Special Requirements for Diego Garcia.

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Knowledge, Skills, and Aptitudes. Because of the remote location of Diego Garcia and the assignment of a single contractor without ready access to other technical backup personnel, in addition to meeting the requirements at PWS paragraph 2.3 the contractor shall provide personnel with the following experience and skills: experience with supporting Microsoft Office Automation products; experience in managing Microsoft servers and workstations; a bachelor of science degree in information systems, computer science, or related discipline; self-reliant attitude and aptitude to work in a remote location with limited access to on-site technical expertise; and experience with various programs such as, but not limited to, Global Command and Control System (GCCS), Global Combat Support System (GCSS), Global Combat Support System - Air Force

(GCSS-AF), Theater Battle Management (TBM) systems and VTC system for arriving

USAF deployed forces.

Cybersecurity. The contractor shall provide for RMF (annual certification and accreditation with over 800 controls), Cyber Readiness artifacts, STIG requirements quarterly on all devices and systems with over 2200 checks on al and fix actions or

POAM afterward, ACAS (scanner), monthly on both networks and targeted scanning continuously, HBSS host based security system), monthly reports and continuous updating, SCCM CB (patching and management of network), and ARAD (patching and discovery tool).

2.3 QUALIFICATIONS FOR CONTRACTOR PERSONNEL

2.3.1 All contractor personnel assigned to this contract shall possess the following qualifications:

(a) Active secret security clearance.

(b) Minimum six (6) years of network experience that includes network design, architecture, development, and remote and local monitoring and analysis of C4 automated systems.

(c) Must possess an in-depth knowledge of remote monitoring and configuration of network equipment, TCP/IP addressing, experience with Asynchronous Transport

Mode (ATM), GIG Ethernet, TACLANEs and TACLANE management, CISCO

Products, HP Open view, and Cisco Works.

(d) The contractor shall provide personnel trained on VoSIP architecture (call managers, technology interface, and VTC).

(e) At a minimum, attain DoD 8570.1-M certification at Information Assurance

Technical (IAT) Level II within 6 months of assignment.

(f) Access to a Registered Communications Distribution Designer (RCDD) that shall certify the design and installation of any structure cabling. This includes any As-

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SECTION 3.0

GLOBAL COMMAND AND CONTROL SYSTEM ADMINISTRATION

3.1 DESCRIPTION OF SERVICES

3.1.1 has a requirement to provide administration support for the U.S. Secret

Global Command and Control System (GCCS) throughout the Command.

3.1.2 Administration support shall be required for GCCS systems components (servers, personal computers, notebook workstations, display monitors) in a network environment and associated peripherals including; keyboard, video, monitor (KVM) systems, and disk drives at the following PACAF locations.

Andersen Air Force Base, Guam

Joint Base Elmendorf Richardson (JBER), Alaska

Eielson Air Force Base, Alaska (client workstations and display monitors only)

Misawa Air Base, Japan

Kadena Air Base, Japan

Kunsan Air Base, Republic of Korea

Osan Air Base, Republic of Korea

Yokota Air Base, Japan

3.1.3 The Contractor shall also provide local user support and troubleshoot site problems associated with GCCS-Joint (J) and GCCS-Air Force (AF) system and applications.

3.1.4 The Air Force will provide GCCS software media, instruction manuals, and directives for the contractor to use. See Paragraph 3.7 for the list of GCCS manuals and instructions frequently referenced for guidance. [This list is subject to change.]

3.2 SCOPE OF WORK/QUALIFICATIONS

3.2.1 The Contractor shall provide administration support to operate and maintain the Global

Command and Control System. A thorough understanding of the GCCS Operating Environment

(GOE) and software philosophies are needed to perfume GCCS system administration (GSA) functions. GSA functions include (but are not limited to) the following:

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a. Performing system startups and shutdown. Install GCCS-J Situation Awareness/Common

Operation Picture (COP) server. Current servers are Dell PowerEdge R730 and R740 running the Red Hat Enterprise LINUX operating system.

b. Downloading software from the Defense Information Infrastructure (DII) Asset

Distribution System (DADS), Defense Information System Agency (DISA), Defense

Enterprise Computing Center (DECC), Montgomery, Alabama.

c. Install and remove GCCS software on servers and workstations. Includes approved Sun

Security Alerts (SUNSEC) and Red Hat Linux Enterprise (RHELPTH) on servers, and security and antivirus updates. (IAW Global Command and Control System – Joint

(GCCS-J) Installation Procedures (GIP).

d. Installing the Red Hat Linux Enterprise software from GCCS-AF (USAF AFMC

AFLCMC/HBBC) on Host (Physical server).

e. Using RHEL Kernal Virtual Machine (KVM) hypervisor on the Air Force-approved physical server (Host).

f. Performing user account administration.

g. Monitoring and archiving log and audit files.

h. Monitoring the GCCS-J and GCCS-AF system as a whole.

i. Performing system backup and restoral.

j. Generating periodic summaries of system performance and use.

k. Directing activities during and following an emergency condition to minimize loss of

GCCS mission capabilities.

l. Diagnosing and reporting system problems to the GCCS Management Center (GMC)-

Pentagon, GCCS-AF Technical Support Center (Air Force Life Cycle Management

Center, Hanscom AFB, Massachusetts), and Air and Cyberspace Operations, Mission Systems Branch, GCCS Program Office ( ), Joint Base Pearl

Harbor Hickam, Hawaii.

m. Helping users determine the cause of failures and perform error recovery.

n. Reconfiguring GCCS to regain processing capabilities for non-routine equipment malfunctions.

3.2.2 Other associated administration tasks necessary to support the GCCS includes:

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a. Installing the Air Force Standard Desktop Configuration (SDC), approved software updates, and security patches on GCCS computer (client) workstations. (IAW AF-002416

& AFI 33-115)

b. Performing remedial and preventative inspections on GCCS system components.

c. Responding to outages and system problems within two hours during normal duty hours.

Local trouble reporting procedures will be used. The contractor should record the time of notification and when the problem is resolved.

d. Coordinate with the Air Force management and communications squadron to schedule authorize system interruption (ASI).

d. Working with the Original Equipment Manufacturer to troubleshoot system component problems. Local trouble reporting procedures will be used. Separate warranty support agreements for GCCS servers and workstations are provided by the Air Force and shall be used by the contractor. The contractor shall record actions in the monthly report

(paragraph 1.3) for problems requiring extended troubleshooting and down-time in order to receive credit for the suspended time.

e. Providing site logistics support and inventory management of GCCS system components.

(IAW AFMAN 33-153)

f. Providing security and accountability for spare GCCS equipment, supplies, bench stock, GFE, tools, and test equipment issued by the Government in support of the contract.

(IAW AFMAN 33-153)

g. Working with the GCCS Program Manager and on-site COR to identify surplus equipment and supplies no longer required for disposition through the

Defense Reutilization and Materials Organization (DRMO) process. (IAW AFMAN 33-

153)

h. Performing technical support during military exercises to ensure continuity of operations.

i. Installing software drivers to the GCCS client workstations to allow printers to operate with the workstations. (IAW AF-002416 & AFI 33-115)

j. Training military personnel on basic system startup and shutdown procedures.

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3.2.3 QUALIFICATIONS FOR CONTRACTOR PERSONNEL

3.2.1 Contractor performing support responsibilities for the Global Command and Control

System shall hold the following qualifications:

a. Active Secret clearance.

b. A minimum of four years of experience in system administration, of which at least three years must be specialized experience in administrating Red Hat Enterprise Linux (RHEL) in a network environment and two years specialized experience in administrating

Microsoft Windows systems in a network environment.

c. Security + Certification or equivalent per DoD Directive 8570.01-M, Information

Assurance Workforce Improvement Program.

d. Technical skills and knowledge to include Visual Editor, shell scripting, system startup procedures, network intercommunication protocols, file system management, ZFS administration, IMS Identity Management System, DNS/BIND configuration, zone management, implementing security procedures, and system maintenance procedures.

e. Knowledge, skills, and experience required to install and configure GCCS-J enclave as per the current procedures for GCCS-J Server Deployment using the Automated Installer, and GCCS Automated Installation Server (GAIS)/Distribution Service Point (DSP) server and GCCS-J Windows Installation System-Joint (GWIS-J) documentation. See

Appendix B for instructions and manuals which GCCS administrator should reference and be familiar to use.

f. Knowledge, skills, and experience required to install and configure RHEL servers, Windows clients, setting up RHEL Virtual Machines, and Agile Server/Agile Client applications.

g. Knowledge, skills, and experience required to install and troubleshoot: X.86 server architecture using the Red Hat Enterprise Linux operating system and client computer workstations running Microsoft Windows.

3.4 DELIVERABLES

3.4.1 MONTHLY REPORTS

3.4.1 The Contractor shall provide the Government with standard monthly reports, no later than 10 calendar days following the end of the month, which provide the following information:

a. Bulleted list of work/tasks assigned and completed during the period covered.

b. Bulleted list of problems encountered during the period.

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c. Bulleted list of work/tasks planned for upcoming period.

d. Date of the submission and the time period covered by the report.

3.4.2 The report shall be presented using Times New Roman, size 12 font and submitted according to the Contracting Officer, Contracting Officer’s Representative, and Government

Program Manager in PDF format via e-mail.

3.4.2 EQUIPMENT INVENTORY

3.4.1 The Contractor shall perform initial and final inventories of all Government Furnished

Equipment under the Contractor’s management and administration. All inventories shall be provided by the Contractor to the and COR.

3.4.2 The initial inventory shall be provided no later than 15 DAYS after date of Contract

Award. Semi-annual inventories shall be provided no later than 10th day of November of each year. The final inventory shall be provided at the end of contract.

3.4.3 Each inventory shall contain description or nomenclature, part number, manufacturer, serial number, quantity in use, serviceable or not serviceable, and quantity on hand. The report shall distinguish items under exclusive Contractor control from other items not under Contractor control. Contractor-controlled items are those stored and maintained at each site. Contractor-controlled items include spare computers, servers, printers, GFE, bench stock, tools and test equipment. The inventory shall include the GCCS computers, monitors, and printers controlled by the GCCS users on the base. The inventory report shall contain a list of items not located during the conduct of the physical inventory.

3.4.3 CONTRACT DELIVERABLES

Deliverable Format PWS

Reference

Distribution Frequency Due Date

Monthly

Status

Report

PDF Para 3.4.1 CO, COR and

Government

Program Manager via e-mail

Monthly No later than 10 calendar days following the month

Initial

Inventory

Excel Para 3.4.2 CO, COR and

Government

Program Manager via e-mail

One-time;

within 30 days of performance start

No later than 31 days of performance start

Semi-annual

Inventory

Excel Para 3.4.2 CO, COR and

Government

Program Manager via e-mail

November and May

NLT 10 calendar days following the month

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Final

Inventory

Excel Para 3.4.2 CO, COR and

Government

Program Manager via e-mail

One-time;

prior to 30 days of performance end

At the end of contract

Travel

Voucher

Company generated

Para 5.5 Contractor, (COR)

TDY travel funded by

Government

Contractor

(traveler) will submit travel voucher within five days (5) of completing travel. The

Company shall invoice for reimbursement within 30 days or the next monthly billing cycle.

3.5 SERVICES SUMMARY

Description of Service PWS

Reference

Methods of

Surveillance

Performance

Threshold

Perform system administration tasks.

- Monitor the operational state of GCCS system components shown in

Appendix A.

-GCCS Situation Awareness

(Common Operation

Picture) server is operational and displays the near-real time picture.

-GCCS client workstations are operational and connected on the network.

-Install current software versions IAW GCCS-J and

Air Force description documents.

Para 3.2 Customer or COR

Feedback/Complaints.

Monthly Status

Reports

External or higher-headquarters inspection reports

Observation by on-site personnel.

Servers and client workstations are operational and perform their C2 functions 96% of the time unless down time is approved by the on-site COR.

-Applies to normal duty hours when the contractor is present.

-Respond to customer service request within two hours of notification to the

Communications

Focal Point (CFP) or local help desk.

Install GCCS-J RHELPTH on monthly basis (as they

Para 3.2 Customer or COR

Feedback/Complaints.

Install patches within seven (7) working day (unless

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Monthly Status

Reports

External or higher-headquarters inspection reports

Observation by on-site personnel.

authorized delay by onsite Air Force managers for operational reasons).

Install Air Force Standard

Desktop Configuration

(SDC) patches to the GCCS

Client workstation

Para 3.2 Customer or COR

Feedback/Complaints.

Monthly Status

Reports

External or higher-headquarters inspection reports

Observation by on-site personnel.

Install patches within seven (7) working day (unless authorized delay by onsite Air Force managers for operational reasons).

Install patches directed/authorized by the

GCCS-AF PMO for the

RHEL Kernal Virtual

Machine (KVM) hypervisor

Para 3.2 Customer or COR

Feedback/Complaints.

Monthly Status

Reports

External or higher-headquarters inspection reports

Observation by on-site personnel.

Install patches within seven (7) working days after receipt from GCCS-AF

(unless authorized delay by onsite Air

Force managers for operational reasons).

Contractor shall submit invoices for reimbursements to the Government upon completion of authorized travel by the GCCS

Administrator.

Para 5.5 Monthly Invoices NLT 60 days of completion of authorized travel.

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3.7 INSTRUCTIONS AND MANUALS

Note: All government documents below are available by contacting the GCCS Program

Manager ( ).

Ref

No.

Series Number Title Website

1 CJCSI

6731.01C

GCCS Security Policy (FOUO) http:/www.dtic.mil/cjcs_directive s/index.htm

2 DODD

8570.01-M

Information Assurance Workforce

Improvement Program (FOUO) http:/www.dtic.mil/cjcs_directive s/index.htm

3 AFI 33-115

(FOUO)

Air Force Information Technology (IT)

Service Management http://www.e-publishing.af.mil

4 AFMAN 33-

Information Technology (IT) Asset

Management (ITAM) http://www.e-publishing.af.mil/

5 CM #: 233475 Global Command and Control System –

Joint (GCCS-J) Technical Transition Plan

(GTTP) for Version 6.0.1.0 (Red Hat

Enterprise Linux 6/Windows Server

2012), 18 December 2018. Referred to as the GTTP

Contact GCCS Program Manager, 6 CM #: 233478 Global Command and Control System –

Joint (GCCS-J) Work Breakdown

Structure (WBS) for Version 6.0.1.0 (Red

Hat Enterprise Linux 6/Windows Server

2012), 18 December 2018. Referred to as the WBS

7 CM #: 233480 Global Command and Control System –

Joint (GCCS-J) Consolidated User

Management Document (GUM) for

Version 6.0.1.0 (Red Hat Enterprise

Linux 6/Windows Server 2012), 18

December 2018. Referred to as the

GUM.

8 CM #: 233479 Global Command and Control System –

Joint (GCCS-J) PKI Certificate

Generation Procedures via PKIKSM

(PKIGen) for Version 6.0.1.0 (Red Hat

Enterprise Linux 6/Solaris 10/Windows

Server 2012), 18 December 2018.

Referred to as the PKIGen.

9 CM #: 229477 Global Command and Control System –

Joint (GCCS-J) GCCS Automated

Installation System (GAISGR) Version

6.0.1.0R1 Installation Procedures (IP)

(Red Hat Enterprise Linux 6), 25 May

10 CM #: 229478 Global Command and Control System –

Joint (GCCS-J) GCCS Automated

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Installation System (GAISGR) Version

6.0.1.0R1 System Administrator’s Manual

(SAM) (Red Hat Enterprise Linux 6), 25

May 2018

11 CM #: 233474 Global Command and Control System –

Joint (GCCS-J) Installation Procedures

(GIP) for Version 6.0.1.0 (Red Hat

Enterprise Linux 6/Windows Server

2012/Windows 10), 18 December 2018.

Referred to as the GIP.

12 CM #: 233472 Global Command and Control System –

Joint (GCCS-J) System Administrators

Manual (SAM) for Version 6.0.1.0 (Red

Hat Enterprise Linux 6/Windows Server

2012), 18 December 2018. Referred to as the GCCS-J SAM.

13 CM #: 231626 Global Command and Control System –

Joint (GCCS-J) Communications

Management Web User Interface

(CMWUI) Version 6.0.0.7 User's Manual

(UM) (Red Hat Enterprise Linux 6), 24

August 2018. Referred to as the CMWUI

UM.

14 CM #: 233477 Global Command and Control System –

Joint (GCCS-J) Site Validation Checklist

(SITEVALCHKLST) for Version 6.0.1.0

(Red Hat Enterprise Linux 6/Windows

Server 2012/Windows 10), 12 December

2018.

14 AF-003393 Air Force Global Command and Control

System - Joint (GCCS-J) Systems

Security Support Cybersecurity

Implementation Guide (CIG).

15 AF-003487 AF GCCS-J Global Release Red Hat

Enterprise LINUX (RHEL) Operating

System Update Procedures Version

6.0.0.4, 13 May 2019

16 AF-003490 AF GCCS-J Global Release Red Hat

Enterprise LINUX (RHEL) Operating

System Update White Paper Version

6.0.0.4, 22 May 2019

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SECTION 4.0

GOVERNMENT FURNISHED PROPERTY AND SERVICES

4.1 GOVERNMENT FURNISHED FACILITIES

The Government shall provide the Contractor with office space including desks, chairs, and storage facilities for performance under this contract, as well as appropriate utilities. The

Contractor shall maintain serviceability of all Government Furnished Facilities. None of the facilities furnished under this contract are authorized for any use other than for performance under this contract. The Contractor shall instruct employees to implement energy conservation practices, such as lights only being turned on in areas where work is being performed, heating, ventilation, and air conditioning systems shall not be adjusted by the Contractor employees unless authorized, and water faucets turned off when not being used.

4.2 GOVERNMENT FURNISHED EQUIPMENT/MATERIALS

4.2.1 The Government shall provide the Contractor with basic office equipment to include telephones, facsimile machines, computer hardware and software, use of scanners, and copiers.

Use of fax machines and telephones for long-distance communication is only authorized when directly related to performance under this contract.3.

4.2.2 Tools, test equipment, and reference materials that the contractor needs in the performance of this contract will be available at the assigned work center for the contractor’s use either through a tag/chit/temporary receipt system. Tools, test equipment and reference materials will be returned to the owning work center upon completion of the contractor’s task. The contractor is not required to provide any tools test equipment or reference materials. The government will not issue any tools, test equipment and reference materials to the contractor during the contract period for the contractor’s exclusive use.

4.3 GOVERNMENT FURNISHED SERVICES

The Government shall provide the Contractor with a means for electronic dissemination of information to which the Government, in its rules for information protection and operational security, limits access from the general public. These means shall be Government-provided user accounts for electronic mail, world-wide web, and other military-domain internet access. The offeror shall follow applicable DoD, Air Force, PACAF and local site rules concerning the use of and protection of such accounts. In case of question, the Government shall decide which rules and procedures apply.

4.3.1 The Government shall provide the following services:

a. Electronic mail and Internet access for performance under this contract. Contractor

Personnel are required to take computer-based training in order to access Government

21 | P a g e networks and phones.

b. Letters of Identification (LOI) or Letters of Authorization (LOA) for contactor personnel working on this task order.

c. Common Access Cards (CAC) for contractor personnel assigned to this task order. The

Contractor must provide the following information to the Government Trusted Agent

(TA) or Trusted Agent Security Manager (TASM) in order to create an new CAC application in the Trusted Associate Sponsorship System (TASS): Last Name; First

Name, Middle Name (optional); Person Identifier (e.g. Social Security Number (SSN), Department of Defense Identification Number (DOD ID), E-mail address, Date of Birth

(DOB), Organization, and Eligibility Expiration Date.

d. Any communications and information systems support documentation (plans, programs, base comprehensive blueprints, applicable regulations, specifications, standards, technical manuals, as-installed drawings, and other documentation) available to support the requirement

e. Area Clearance Messages as required.

f. Visitor Group Security Agreements (VGSAs) as required.

g. DD 254 as required. [Expand on this]

h. Escorts as required for restricted access areas

i. Sponsorship or status under any Status of Forces Agreement (SOFA).

j. Classified Waste Destruction, Custodial, Police, Security, and Fire Prevention services within the workplace.

4.3.2 The Government shall NOT provide:

a. Letter of Identification (LOI) for any contractor personnel associated with sales, marketing, or not directly participating in the project.

b. Funding for Department of Defense Dependent Schools (DoDDS) students.

Telephone or mobile phone for personnel required to provide after-hours maintenance service.

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SECTION 5.0

GENERAL INFORMATION

5.1 DUTY HOURS

Work hours will be the normal duty hours at each base but the contractor must be able to adjust their work schedule to accommodate mission requirements, to include emergency, contingency situations, and implementation of software updates and security patches (e.g. Implementation of

Security Technical Implementation Guides (STIG)) during off hours to minimize customer downtime.

Location Normal Duty Hours

Eielson Air Force Base, AK 07:30 – 16:30

Joint Base Elmendorf Richardson, Alaska 07:30 – 16:30

Kadena Air Base (Okinawa), Japan 07:00 – 16:00

Yokota Air Base, Japan 07:30 – 16:30

Misawa Air Base, Japan 07:30 – 16:30

Osan Air Base, Republic of Korea 07:30 – 16:30

Kunsan Air Base, Republic of Korea 08:00 – 17:00

Andersen Air Force Base, Guam 07:30 – 16:30

Joint Base Pearl Harbor-Hickam, Hawaii 07:00 – 16:00

Diego Garcia B.I.O.T 07:30 – 16:30

5.2 CLEARANCE REQUESTS

The contractor’s Security Officer shall be responsible for sending any clearance requests or Visit

Authorization Letters (VAL) to the appropriate base security officer for contractor personnel working on this task order. [Insert JPAS]

5.3 AUTHORIZED PRIVILEGES FOR CONTRACTOR PERSONNEL

The Government shall make available within the overseas theater, subject to the individual capability or limitation of the installation concerned and the approval of their installation commander, as well as the controlling provisions of the applicable inter-Government agreement, the following items of logistic support: Base Exchange, Army Post Office (APO), banking, morale/welfare/recreation facilities to include club privileges, laundry services on a reimbursable basis, medical services limited to those required to preserve life, limb, or eyesight, to prevent undue suffering and/or loss of body tissues and mortuary benefits available on a reimbursable basis. Status of Forces Agreement (SOFA) will not apply unless authorized by the Contracting

Officer and the Installation Commander. These privileges are for Contractor Personnel that are

United States nationals with privileges indicated on the Letter of Authorization (LOA) and Letter of Identification (LOI).

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5.4 DATA RIGHTS

All records, files, documents, and working papers provided by the Government and/or generated for the Government in performance under this contract shall be maintained and disposed of in accordance with the appropriate Air Force Instruction. This information will not be used by the

Contractor for any purpose other than for performance under this contract.

5.5 CONTRACTOR TRAVEL (APPLICABLE TO GCCS)

GCCS administration contractor personnel shall be expected to travel during the performance of duties under this contract. Examples of travel are attending meetings, conferences, training events, and performing system upgrades. Travel must be approved by the Contracting Officer, as well as the GCCS Funding/Program Manager ( ) or on-site COR. The Letter of

Authorization (LOA) and/or Introduction (LOI) will be used to access Government facilities and travel authorized between countries. The Contractor shall provide contractor information to the who will prepare the LOA/LOI for Contracting Officer’s signature. Approved travel will be reimbursed to the Contractor in accordance with the Joint Federal Travel

Regulations (JFTR) via a travel voucher. No profit shall be paid on reimbursed cost expenses.

The Contractor is responsible for making their travel arrangements.

5.5.1 Per Diem. While a contractor employee is in a Government authorized travel status; the contractor will be reimbursed a per diem allowance for subsistence and lodging in accordance with the DoD Joint Federal Travel Regulations (JFTR). Per Diem payments shall be made after receipt of proper travel voucher and supporting documentation and shall not exceed amounts allowable under the JFTR.

5.5.2 Lodging. The contractor shall make lodging arrangements through the destination base's lodging office. In the event on-base lodging is not available, contractor personnel shall obtain a certificate of non-availability from the destination base's lodging office. This certificate must be filed with the travel voucher for per diem payment. If a non-availability statement is not submitted, the per diem rate for on base lodging will be used for payment. For travel to non-military destinations, the contractor shall be responsible for arranging and reserving suitable quarters. Under these travel conditions, the travel orders normally will detail the non-military destination and accommodations.

5.5.3 Travel Protocol. When traveling on Government business, contractor personnel shall travel at a maximum equivalent rank of General Schedule (GS) 12. This GS rank will be placed on all Letters of Authorization/Identification to establish travel, lodging, and per diem rates.

4.5.4 Travel Reimbursement. When travel is complete, the contractor will complete a travel voucher (similar to the DD form 1351-2 used by military/Government personnel) to be filed along with the LOA/LOI and supporting receipts including the printed airfare cost comparison.

When the Government authorizes travel, travel receipts shall be supplied with the invoice and payment will be made on a cost reimbursable basis with the invoice payment. A copy of the

24 | P a g e travel voucher will be provided to the PACAF GCCS Funding/Program Manager or on-site COR. The contractor must file their travel voucher within five days

(5) after completing their travel. The Company must submit the invoice for travel reimbursement within 30 days or next monthly billing cycle. Payment/reimbursement will be made through the existing contract in accordance with local directives/guidelines.

5.6 SPECIAL REQUIREMENTS

5.6.1 Conduct of Contractor Personnel. The contractor shall have the right to replace, transfer or substitute personnel. However, replacement must be accomplished without causing delays under the contract and at no additional cost to the Government. The contractor must replace those individuals with individuals (1) having equal or greater education and experience qualifications as the person being replaced (unless otherwise approved by the Government), and

(2) able to comply with all security requirements. The Contracting Officer must authorize any changes of personnel in writing. If the Contracting Officer finds it to be in the best interest of the

Government, the Contracting Officer may at any time during the performance of this contract, order the contractor to remove any contractor personnel from further performance under this contract for reasons of their moral character, unethical conduct, security reasons, and for violation of installation regulations. In the event that it becomes necessary to replace any contractor personnel for any of the above reasons, the contractor shall bear all costs associated with such removal, including the costs for the replacement of any personnel so removed. These costs will not be chargeable to the Government.

5.6.2 Access to Military Installations/Insurance Work on a Government Installation. Access to a military installation is a privilege, not a right, and as such, for reasons of health, welfare, morale, security, and mission accomplishment. The Installation Commander has the unilateral right to deny or provide access to the installation and to all facilities under this contract. The

Contractor will always coordinate any travel to the base two weeks (14 calendar days) prior to their arrival date.

5.6.3 Compliance with Local and Federal Laws and Requirements. The Contractor and contractor’s employees and sub-contractors are subject to, and shall abide by and comply with, all relevant statutes, ordinances, laws and regulations of the United States (including Executive

Orders of the President) and any state (or other public authority now or hereafter in force). The contractor shall comply with all applicable Federal requirements regarding Social Security, Worker’s Compensation, Compensation, Unemployment Insurance and any other matters concerning employment applicable to the performance of this contract or rules, regulations, directions and orders not inconsistent herewith as may from time to time be issued by the

Government. The unilateral act of any Governmental body against any contractor employee for the violation of a Local or Federal law or regulation (to specifically include persons barred by the

Commander) shall not excuse the contractor from full compliance with the terms and conditions of this contract

5.6.4 Accident or Incident Report Procedures. In the event of an accident or incident on

Government property or involving Government personnel or property, the Contractor shall

25 | P a g e submit a report within 72 hours to the Contracting Officer in letter form that shall include the following: (1) the time and date of occurrence; (2) the place of occurrence; (3) a list of personnel directly involved; and (4) a narrative or description of the accident to include chronological order of the accident and circumstances.

5.6.5 Release of Information. The Contractor shall not hold any discussions or release any information relating to this contract to anyone not having a direct interest in performance of this contract without the written consent of the Contracting Officer (or designated representative).

This restriction applies to all news releases of information to the public, industry or Government agencies.

Advertisement. The contractor shall not advertise information about projects performed under this contract without Government review and approval. For the purposes of this paragraph, advertisement is considered to be contractor-funded promotional brochures, posters, tradeshow handouts, world-wide-web pages, magazines, and similar promotions.

5.6.6 Right of the Government to Perform Functions with its Own Personnel. The

Government reserves the right to perform or supplement performance of contract functions with

Government personnel at any time when it is deemed advantageous to the Government, including periods of disaster, war, emergencies, police action, acts of God, labor strike, bankruptcy, default, or period of non-performance by the contractor’s employees. The contractor agrees, under such circumstances, to permit the government to use any essential contractor-furnished property. In the event of a strike, the services will be performed exclusively by government personnel and not a mix of government and non-striking contractor employees. At the direction of the Contracting Officer, the contractor agrees to remove its non-striking work force from the performance site and not interfere in any way with government performance.

5.6.7 Contractor Changeover. The Government reserves the right to conduct site visits to all

Contractor-operated facilities in conjunction with the solicitation of offers for any follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent Contractor will cooperate to the extent required to permit an orderly changeover to the successor Contractor. With regard to the successor Contractor's access to incumbent employees, a recruitment notice may be placed in each facility accessible to incumbent employees.

5.6.8 Contractor Progress Meetings.

(a) The Contracting Officer, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contract performance. At these meetings, the

Contracting Officer will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. Appropriate action shall be taken to resolve outstanding issues.

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(b) Minutes of these meetings, including copies of all presentation materials or briefings, will be prepared and documented in writing by the contractor, and agreed upon by the

Contracting Officer and contractor. Should there be any disagreement; the parties shall set out in writing any area of non-concurrence. Appropriate action will be taken to resolve any area of non-concurrence. Accepted meeting minutes will be signed by the Contracting

Officer and the contractor.

5.6.9 No Relocation Cost Reimbursement. Relocation costs such as real estate acquisition/disposal expense, vacant home cost, transportation costs of spouse and/or dependents and any other travel costs incident to relocations shall not be reimbursed by the Government and shall be the responsibility of the Contractor.

5.6.10 Unauthorized Work. The Contractor shall not accomplish work outside the scope of this contract at the Government facility, nor shall the contractor utilize in other work, any supplies or materials acquired under this contract.

5.6.11 Notification of Government Security Activity and Visitor Group Security Agreements

This contract contains a DD Form 254, DOD Contract Security Classification Specification, and requires performance at a government facility in the U.S. or overseas. Prior to beginning operations involving classified information on an installation identified on the DD Form 254, the contractor shall take the following actions:

(a) Prior to beginning operations, notify the Information Protection Office shown in the distribution block of the DD Form 254 as to:

(1) The name, address, and telephone number of this contract company’s representative and designated alternate in the U.S. or overseas area, as appropriate;

(2) The contract number and military contracting command;

(3) The highest classification category of defense information to which contractor employees will have access;

(4) The Air Force installations in the U.S. (in overseas areas, identify only the

APO number(s)) where the contract work will be performed;

(5) The date contractor operations will begin on base in the U.S. or in the overseas area;

(6) The estimated completion date of operations on base in the U.S. or in the overseas area;

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(7) Any changes to information previously provided under this clause. This requirement is in addition to visit request procedures contained in DOD 5220.22-

M, National Industrial Security Program Operating Manual.

(b) Prior to beginning operations involving classified information on an installation identified on the DD Form 254 where the contractor is not required to have a facility security clearance, the contractor shall enter into a Visitor Group Security Agreement (or understanding) with the installation commander to ensure that the contractor’s security procedures are properly integrated with those of the installation. As a minimum, the agreement shall identify the security actions that will be performed:

(1) By the installation for the contractor, such as providing storage and classified reproduction facilities, guard services, security forms, security inspections under

DOD 5220.22-M, classified mail services, security badges, visitor control, and investigating security incidents; and

(2) Jointly by the contractor and the installation, such as packaging and addressing classified transmittals, security checks, internal security controls, and implementing emergency procedures to protect classified material.

5.6.12 Organizational Conflict of Interest.

(a) The following restrictions and definitions apply to prevent conflicting roles which may bias the Contractor’s judgment or objectivity, or to preclude the Contractor from obtaining an…