Tower Facilities Custodial PWS_21 Apr 2022.pdf

Solicitation No. FA520922Q0020 Attachment 1

PERFORMANCE WORK STATEMENT

FOR

TOWER FACILITIES CUSTODIAL SERVICE

(BUILDINGS 1561, 1562, 1563, 2091, 3000, & 3003)

AT YOKOTA AB, JAPAN

21 Apr 2022

PERFORMANCE WORK STATEMENT

FOR

TOWER FACILITIES CUSTODIAL SERVICE

(BUILDINGS 1561, 1562, 1563, 2091, 3000, & 3003)

AT YOKOTA AB, JAPAN

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION. The contractor shall provide all personnel, equipment, tools, materials, management, supervision and other items necessary to perform custodial service in tower facilities (buildings 1561, 1562, 1563, 2091 3000, & 3003) at Yokota AB, Japan, in a manner that will maintain a satisfactory facility condition. The Contractor will have 7 days after contract is awarded to provide service in a maximum of 140 units (Estimated) every month. The Contractor shall initially provide monthly service in building 1561 and service to 1562 on even months (February, April, June, August, October & December) and 1563 on odd months (January, March, May, July, September & November). The government maintains the option to adjust the schedule of which buildings are cleaned on an as needed basis to include buildings 2091, 3000 and 3003. The Contractor will not provide cleaning service for occupied rooms. However, if a room is not cleaned, the Government will maintain the option to designate a room in another tower facility be cleaned instead. The Government will only be charged for rooms that are cleaned. The Contractor will provide an acceptable level of cleanliness in accordance with the terms and conditions specified in this Performance Work Statement (PWS).

1.1. LIVING AREA CLEANING SERVICES. The Contractor shall accomplish all living area cleaning tasks in accordance with commercial practices.

1.1.1. Hard Floors. All hard floors shall be swept and mopped to ensure they are clean. After cleaning, floor surfaces (to include tile grout) shall have a clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, film, mildew or standing water.

1.1.2. Kitchenette. The Contractor shall clean the walls, sinks, doors, counters, wall tiles and inside/outside surfaces of all cabinets, drawers, shelves, and vent hoods to ensure they are free of any dirt, debris, trash, food particles, mold, grease, mildew, grime, calcium build-up, or any other unsightly foreign matter.

1.1.3. Glass, Mirrors & Windows. The Contractor shall clean all glass, mirrors and windows.

The Contractor shall wipe down all window seals, frames, and blinds to ensure they are free of any film, dirt, smudges, water or any other unsightly foreign matter.

1.1.4. Carpets. The Contractor shall clean all carpeted areas by vacuuming from wall to wall, including underneath furniture. After vacuuming is complete, the carpet shall have a clean appearance and be free of dirt, trash, or any other unsightly foreign matter. All tears, burns, stains and unraveling will be brought to the attention of the Contracting Officer’s Representative (COR).

1.1.5. Rooms. The Contractor shall clean the bedrooms, hallway, dining room, & living room.

Including, but not limited to, cleaning all walls, closets, HVAC vents, exhaust fans, light switches, furniture, outlet covers, temperature controls and inside/outside surfaces of all cabinets, drawers, shelves, and doors. The Contractor shall remove and dispose of all trash. After cleaning surfaces shall have clean appearance, without streaks, swirl marks, detergent residue, or any evidence of soil, film, mildew or standing water.

1.1.6. Light Fixtures. The Contractor shall clean the inside/outside surfaces of light fixtures ensuring they are free of bugs, dirt, grease, or any other unsightly foreign matter.

1.1.7. Appliances. The Contractor shall clean the inside/outside of all appliances. This is to include range, dishwashers, stoves, refrigerators, washers and dryers.

1.1.7.1 Refrigerator. The Contractor shall clean the refrigerator inside/outside and accordion fold gasket to ensure all are free of trash, grease, dirt, mold, food particles, stains or any other unsightly foreign matter. The refrigerator shall be turned to the lowest energy setting.

1.1.7.2 Clothes Washer and Dryer. The Contractor shall clean the inside/outside of the clothes washer and dryer and lint filters to ensure all are free of trash, grease, dirt, mold, food particles, stains or any other unsightly foreign matter.

1.1.7.3 Stove and Range. The Contractor shall clean the inside/outside of the stove and range including under burners, oven shelves and broilers, to ensure all are free of trash, grease, dirt, mold, food particles, stains or any other unsightly foreign matter.

1.1.7.4 Dishwasher. The Contractor shall clean the inside/outside of the dishwasher to ensure all are free of trash, grease, dirt, mold, food particles, stains or any other unsightly foreign matter.

1.1.7.5 Furniture. The Contractor shall clean all furniture inside rooms and living room to ensure all are free of trash, grease, dirt, mold, food particles, stains or any other unsightly foreign matter.

The Contractor will slightly move furniture to clean all areas of furniture and floor.

1.2. Restrooms. The Contractor shall accomplish all restroom cleaning tasks in accordance with commercial practices. After cleaning surfaces shall have clean appearance, without streaks, swirl marks, detergent residue, or any evidence of soil, film, mildew or standing water.

1.2.1. Clean and Disinfect. The Contractor shall clean and disinfect all surfaces of walls, ceiling, floor, sinks, toilet bowls, bath tubs, medicine cabinet, counters, cabinets, shower doors, shower faucets and valves, toilet paper dispensers, doors, and other such surfaces with a germicidal detergent. After cleaning the restroom shall be free of all urine, feces deposits, dirt, streaks, mold, unpleasant odors, and surfaces shall have clean appearance, without streaks, swirl marks, detergent residue, or any evidence of soil, film, mildew or standing water.

1.2.2. Showers and Toilet Bowls. The Contractor shall de-scale facets, shower heads and toilet bowls. After de-scaling services are complete, surfaces shall have clean appearance, without streaks, swirl marks, detergent residue, or any evidence of soil, rust, film, mildew or standing water.

1.2.3. Sweep and Mop Floor. The Contractor shall sweep and mop the entire floor. Floors shall have a clean appearance and be free of streaks, swirl marks, detergent residue, film, and standing water. Mops and rags used for cleaning restroom must be separated from other cleaning areas for sanitary reasons.

1.2.4. Clean Glass and Mirrors. The Contractor shall clean all glass and mirrors. The Contractor shall leave no traces of film, dirt smudges, water, or other foreign matter.

1.2.5. Clean Light Fixtures. The Contractor shall clean the inside/outside surfaces of light fixtures ensuring they are free of bugs, dirt, grease, or any other unsightly foreign matter.

1.3. Balcony/Patio Area. The Contractor shall sweep and clean patio floor, remove spider webs and pigeon droppings. The Contractor shall remove any dirt, trash, and any other debris to include around drains.

1.4. Waste Disposal. Any waste generated by the Contractor shall be disposed of in the nearest dumpster in accordance with the applicable Yokota AB Recycling Program instructions. The Contractor will properly segregate trash and recyclables into their appropriate receptacle.

1.5. Contractor-Furnished Supplies. For any hazardous materials (including cleaning supplies/disinfectants) to be used, the Contractor will submit a “Material Submittal Approval Form” for approval no later than 3 calendar days after contract award. The Contractor shall submit a Material Safety Data Sheet (MSDS) for review (English and Japanese) for any chemical or hazardous materials used. The MSDS and estimated quantities of materials to be used will be reviewed and approved by Environmental Engineering, Bio-Environmental, and the Safety Office.

The CO may recommend the substitution of a non-hazardous material if a hazardous material is planned for use. The Contractor will keep all materials requiring an MSDS in their original containers, properly labeled, for public health and safety reasons. Any Contractor purchased hazardous materials that become waste will be the responsibility of the Contractor and shall be disposed of or recycled off base in accordance with local Japanese laws and all applicable regulations.

1.5.1. Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. Contractor vehicles operating on site shall be used solely for the intended purpose of performing services in this PWS during normal hours of operation. However, major maintenance and repair of Contractor owned vehicles or any maintenance of privately owned vehicles shall not be accomplished on site.

Contractor vehicles shall have a neat, professional appearance.

1.5.2. Miscellaneous Requirements.

1.5.2.1 System Flush. Contractor will run water continuously in all sinks and showers for 10 min.

Turn off lights when not occupied or unnecessary.

1.5.2.2 Hazards. Contractor will report fire hazards, conditions, and other items in need of repair to the COR.

1.5.2.3 Found Items. Contractor will turn lost and found articles into the COR.

1.5.2.4 Suspicious Persons. Contractor will notify COR when unauthorized or suspicious persons are on site.

1.5.2.5 Security. Contractor employees entering any building or area after it has been secured shall enter through one door and lock the door behind. These buildings or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a building or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

1.5.2.6 Signage. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk of injury to personnel.

1.5.2.7 Discrepancies. The Contractor will notify COR and the Contracting Officer (CO) when any maintenance discrepancies or issues are found.

1.5.2.8 Level II Work. Level II work is defined as non-recurring cleaning or actions and is not included in monthly unit price of the contract. Price of such work will be negotiated between the Contractor and the KO on a case-by-case basis, and incorporated by a supplemental agreement to the contract. Level II work may be requested by the contractor or COR and shall be approved by the KO.

1.6. GENERAL INFORMATION.

1.6.1. Quality Control. The contractor shall ensure all services are performed in accordance with JEGS, Japanese laws, pertinent regulations and commercial standards and practices.

1.6.2. Quality Assurance. The Government will periodically evaluate the Contractor’s performance by appointing a COR to monitor performance to ensure services are received. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failure discovered during quality control inspections.

1.6.3. Government Remedies. The CO shall follow the requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items, if Contractor fails to correct nonconforming services.

1.6.4. Hours of Operation.

1.6.4.1 Normal Hours. The Contractor shall perform the all services required under this contract during the following hours:

1.6.4.1.1.

1.6.4.1.2.

Regular Cleaning: Monday through Friday, from 0800 – 1700 Initiate 24 hrs after notification

Accelerated Cleaning: Mon through Sun, from 0000 – 2400 Initiate 6 hrs after notification

1.6.4.2 Recognized Holidays. The Contractor is not required to provide normal service on the following days:

U.S. HOLIDAYS:

1st of January New Year's Day 3rd Monday of January Martin Luther King, Jr.'s Birthday 3rd Monday of February Washington's Birthday Last Monday of May Memorial Day 19 Jun Juneteenth Day 4th of July Independence Day 1st Monday of September Labor Day 2nd Monday of October Columbus Day 11th of November Veterans Day 4th Thursday of November Thanksgiving Day 25th of December Christmas Day

Holidays falling on a Saturday will be observed on the preceding Friday. Holidays falling on a Sunday will be observed on the following Monday.

1.6.5. Traffic and Safety Laws. The Contractor and its employees shall comply with the traffic and safety regulations imposed by the Government while on Yokota AB.

1.6.5.1 Air Base Closures. Work scheduled but not accomplished because Yokota AB is closed due to weather, exercises, or unscheduled events, will be accomplished as soon as possible after Yokota AB reopens.

1.6.5.2 Schedules. The contractor shall submit a schedule for services described in Appendix A to the CO for approval within 5 calendar days after contract is awarded. Schedule will identify facilities by building number in numerical order, approximate time cleaning will occur, and estimated completion date.

1.6.5.3 Inspections and Acceptance. The COR will schedule an inspection to be conducted after cleaning is complete. The contractor shall notify the COR when each floor is ready for inspection.

Any incomplete or unsatisfactory work found by the COR that will prevent an occupant from moving in, may result in a Corrective Action Report (CAR) which will be issued by the CO. The Contractor may perform remedial tasks. Further inspections shall be arranged by the Contractor and COR after remedial tasks are complete.

1.6.5.3.1. Inspection Rating Procedures. When performance is determined acceptable, the COR will document results on the inspection form. When performance is determined unacceptable, the COR will inform the CO.

1.6.5.4 Performance Period. The Contractor will have 7 days after contract is awarded to provide service in a maximum of 140 (Estimated) units every month. The Contractor shall initially provide monthly service in building 1561 and service to 1562 on even months (February, April, June, August, October & December) and 1563 on odd months (January, March, May, July, September & November). The government maintains the option to adjust the schedule of which buildings are cleaned on an as needed basis to include buildings 2091, 3000 and 3003.

1.6.5.4.1. Mobilization Period. The Contractor will have 7 calendar days from contract award to mobilize and begin full contract performance. Mobilization period includes time to obtain Yokota AB access, hire personnel, purchase equipment, tools, and vehicles.

1.6.5.4.2. Occupied Rooms. The Contractor will not provide cleaning service for occupied rooms. However, if a room is not cleaned, the Government will maintain the option to designate a room in another tower facility be cleaned instead. The Government will only be charged for rooms that are cleaned.

1.6.6. Contractor Personnel.

1.6.6.1 Contract Manager. The contractor shall provide a Contract Manager (CM) who shall be responsible for performance of the work. The name of the CM and any alternates to whom Contractor delegates authority, shall be designated in writing to the CO. The designated CM or alternates shall have full authority to act for the Contractor on all matters relating to daily operation of this contract.

1.6.6.2 Contractor Employees. Personnel executing this contract shall be easily recognizable as employees of the Contractor. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges which contain Contractor’s company name and the employee’s personal name. Contractor employees shall present a neat appearance while accomplishing the work.

1.6.6.3 Removal of Contractor Employees. The Contractor shall utilize only experienced, responsible, and capable employees in the performance of this contract. The CO may require that the Contractor remove from the contract any employees who endanger persons or property, or whose continued employment under this contract is not consistent with the interests of military security.

1.6.6.4 Other Country Nationals (OCN). The 374th Security Forces Squadron (374 SFS) controls all entry to and exit from Yokota AB. The OCN might be denied entry under certain circumstances. It is the Contractor’s responsibility to coordinate with 374 SFS to resolve questions or concerns about OCN entry to Yokota AB.

1.6.6.5 Security Requirement. The Contractor and Contractor’s employees must comply with all security requirements imposed by the local installation commander at all times while performing the requirements of this contract.

1.6.6.6 Installation Base Passes. The Government will issue all required Installation/Base Passes to Contractor and Contractor’s employees at no cost to the Contractor. Vehicle insurance certificates are required to obtain Base Passes and must cover the automobile liability insurance in the types and minimum amounts of (a) Bodily Injury - ¥30,000,000 per person per occurrence, in addition to the Japanese Compulsory Insurance (JCI), and (b) Property Damage - ¥3,000,000 per occurrence. Upon termination of employment or completion of this contract, Contractor shall return all applicable passes to the Japanese Pass Section, and a certificate of receipt shall be obtained.

1.6.6.7 Key Control. The Contractor shall establish and implement methods to ensure all keys or combinations issued to Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government.

The Contractor shall immediately report to the COR or CO any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the Government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from payment due to the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from payment due to the Contractor.

1.6.7. Reports of Damages, Destruction, Injury, or Death.

1.6.7.1 Reporting. The Contractor shall report all incidents of damage or destruction to property, or personal injury or death to any person, arising out of and during the performance of this contract.

For the purposes of this clause, the term “property” includes equipment, freight, or property of any type, whether Government owned or not. The term “Contractor” includes the Contractor, its agents, servants or employees.

1.6.7.2 Reports. The Contractor shall submit these reports to the CO through the COR as follows:

1.6.7.2.1. Initial Report. A preliminary report shall be made as soon as practicable after the incident occurs.

1.6.7.2.2. Final Report. A complete written report shall be submitted no more than 96 hours after the incident occurs. A copy of this report shall be furnished to the COR.

2.0. SERVICES SUMMARY. The Contractor’s service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Para Performance Threshold and

Re-performance Time Frame

Method of Assessment

SS-1

Basic Cleaning 1.1., 1.2., 1.3.

No more than 3 valid defects per month and re-inspected within 1 Day

Periodic Inspection /Customer Complaints

SS-2

Accelerated Cleaning 1.1., 1.2., 1.3.

No more than 3 valid defects per month and re-inspected within 1 Day

Periodic Inspection /Customer Complaints

SS-3

Submit the required report in a timely manner.

1.5.2.2., 1.5.2.7, 1.6.6.7., 1.6.7.1, 1.6.7.2, 3.1.

100% of time 100% of time

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1. The Government will furnish electricity, water and sewage at buildings where available to perform the requirements of this PWS. The Government will also provide, for emergency purposes only, the following services:

Security Police: Telephone 911 or 225-7227 or Commercial No. 042-507-6560 Fire Protection: Telephone 911 or Commercial No. 042-507-6560 Hospital Emergency (on reimbursable basis): Telephone 911 or Commercial No. 042-507-6560

The CM shall immediately report to the COR when Contractor uses one of the services listed in section 3.1. Within two (2) calendar days, the CM shall submit a written report to the CO with details surrounding the use of any services in section 3.1.

3.2. Conservation of Utilities. The Contractor shall use good judgment in the conservation of Government utilities. Prevailing energy conservation practices shall be adhered to and enforced by the Contractor who will instruct employees on utilities conservation practices.

3.2.1. Lights. The Contractor shall use lights only where required and only when work is actually being performed.

3.2.2. Mechanical Controls. The Contractor will not adjust mechanical controls for heating, ventilation, and air conditioning (HVAC).

3.2.3. Water. The Contractor will ensure all faucets or taps are turned off when not in use.

4.0. APPENDICES:

Appendix A: Floor Plans

APPENDIX A

APPENDIX A