673d COMMs Squadron Performance Work Statement (PWS).pdf

PWS-4 Jun 24 Version 1

JBER,AK

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PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services (LTS)

673d COMMs Squadron

Joint Base Elmendorf-Richardson (JBER), AK

VERSION: 1

DATE: 4 Jun 24

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TABLE OF CONTENTS

TITLE PAGES

1. Introduction 3

2. Scope 4-6

3. Outages 7-9

4. Service Summary 10

5. Inspection 11

6. Grade of Service 11

7. Government Furnished Equipment and Service 12

8. General Requirements 13-14

9. Appendix 1- Site Specific Requirements 15-19

10. Appendix 2 – Definitions and Acronyms 20-24

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1. INTRODUCTION

1.1. Objective

This requirement will provide essential local area Telecommunication Services (TS) and features supporting JBER, AK. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. Services/support shall be provided to JBER 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

The requirement herein represents JBER’s performance-based requirements for local "dial-tone" and ancillary services as defined herein. The Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO). This PWS identifies JBER’s phased transition from legacy PRI to SIP trunking.

1.2.1. Joint Base Elmendorf-Richardson (JBER) will require SIP trunking to carry local telephony services. Our current system uses eight PRI circuits to interface the government’s legacy telephone system. The proposed SIP trunks will replace currently installed PRI circuits. The qualified candidate will provide two 100 Mbps transport circuits, one each entering buildings 10488 and 652.

1.2.2. The objective is to have a service provider capable of delivering a SIP trunking solution to connect the existing Air Force Voice over IP (VoIP) telephone system to the Public Switched Telephone Network (PSTN).

1.2.3. The service provider will demonstrate knowledge of enterprise-grade SIP connectivity, including appropriate performance and Quality-of-Service management.

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2. SCOPE: The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor's proposed solution is compatible with the Government's current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement. Typical Monthly Call Volumes in Existing Environment

Trunk Group Completed Call Count CityPri1 30,811 CityPri2 10,894 CityPri3 10,705 CityPri4 10,661 CityPri5 10,724 CityPri6 10,674

TOTAL

84,469

2.1 Additionally, the U.S. Air Force seeks the services of an entity with expertise in providing SIP trunking.

2.1.1 The two addresses of service for the products/services outlined are:

1. Point of Presence (PoP) 10488 Necrason Ave

JBER, AK 99506

2. Point of Presence (PoP)

652 Richardson Dr.

JBER, AK 99505

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2.1.2 SIP trunking and corresponding telecommunication service will provide two 100 Mbps transport circuits (one each at the two sites) conforming to the following specifications:

• 192 SIP call paths minimum per service address location

• Unlimited Local Calling

• Route call paths between SIP trunks in case of a trunk failure

• Port 40,100 existing Direct Inward Dialing (DID) numbers:

I NPA- NXX-XXXX DID- Direct Inward Dialing Numbers

(907) 551-0000 to 9999 10,000

(907) 552-0000 to 9999 10,000

(907) 753-2900 to 2999 100

Ft. Richardson (907) 384-0000 to 9999 10,000 673d Medical Group (907) 580-0000 to 9999)

10,000

40,100

2.2 PERFORMANCE PERIOD: Base contracts Period of Performance will be from 1 September 2024 through 31 August 2025. With the possibility of exercising the following options:

a) Option Year One: 1 September 2025 to 31 August 2026

b) Option Year Two: 1 September 2026 to 31 August 2027

c) Option Year Three: 1 September 2027 to 31 August 2028

d) Option Year Four: 1 September 2028 to 31 August 2029

2.3 WORK HOURS: During normal duty hours from 7:30 AM through 5:00 PM, Monday through Friday, except holidays observed at the Government installation. Additional work hours may be arranged on a case-by-case basis with Facility Management.

2.4 ARCHITECTURE

2.4.1 The Air Force maintains a Cisco Unified Call Manager (CUCM) v12.5 based phone system. The Air Force’s two locations employ organizational telephony, currently utilizing converted SIP to PRI circuits for connectivity to the Public Switched Telephone Network (PSTN). We are preparing to select a service provider to implement a hybrid SIP/PRI solution, eventually moving to a 100% SIP environment.

2.4.2 The proposed solution must mirror the Air Force-owned direct-inward-dial (DID) phone numbers/blocks.

2.4.3 This RFP is seeking a solution which shall provide:

2.4.3.1 A written plan approved by the Air Force that identifies a phased migration from the legacy PRI environment to SIP trunking and VoIP services for JBER users. Phased migration is defined as scaling both PRI and SIP trunking as VoIP user deployment occurs.

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2.4.3.2 The SIP provider must provide carrier services for all inbound and outbound calling from the existing Air Force CUCM v12.5 based phone system to/from the PSTN.

2.4.3.3 Two circuits, one to each of the Service Address locations listed above. These circuits shall serve to carry SIP data from the PoP to the SIP Provider.

2.4.4 Each of the two Service Address locations feature a Cisco Unified Border Element (CUBE), which shall terminate the SIP Circuit for that location.

2.4.5 The two CUBEs are geographically separated and require a diverse network path, such that both are aware of the Enterprise dial plan, and either can function without the other.

2.4.6 Inbound calls from, and outbound calls to, the PSTN may traverse either SIP Circuit to reach the SIP Provider.

2.4.7 The proposed solution should allow for the load-balancing of inbound and outbound calls, to account for capacity usage, and system-availability issues.

2.5 Physical Circuits

2.4.6.1 Proposals will seek to utilize an existing physical circuit and/or establish new circuits at the Service Addresses. If seeking to utilize an existing circuit, the bidder must secure any applicable agreements with existing circuit provider before submitting a bid.

2.4.6.2 Proposed solution must provide Quality of Service (QoS) technologies to provide guarantees for SIP data prioritization and delivery. All links between Air Force and the SIP Provider in the proposed solution must be architected such that Air Force SIP data will not be in contention for bandwidth (or other network resources) with other data, without QoS-enforced minimum guarantees.

2.4.7 Special consideration will be paid to the fault-tolerance of a proposed solution’s architecture, including any provided premise equipment. Redundant power supplies strongly preferred.

2.4.8 It is preferred (though not absolutely required) that any proposed solution should function, without degradation or loss of functionality, utilizing both IPv4 and IPv6 protocols.

2.4.9 Service handoff to the Air Force should be via RJ45 Ethernet

2.5 Performance

2.5.1 The number of concurrent phone calls which traverse the proposed solution at any given time may be highly variable.

2.5.2 At a minimum, the proposed solution should allow 192 concurrent calls, per Service Address location, utilizing the PCMU-8000/G.711 audio codec at 80kbps.

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2.5.3 The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

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3. OUTAGES

3.1 Scheduled Outage

The Contractor shall notify the 673d Communications Squadron, Communications Focal Point (CFP) (907-552-2666) of any scheduled outage that will affect any TS. The Contractor shall inform the CFP NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the CFP via email (JBERNCCHelpDesk@us.af.mil) of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, Government upon Government user work schedules. The CFP must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption.

• Duration.

• Start and stop times.

• Affected equipment, lines, and buildings; and

• Restoration action (what service was impacted and how service was restored)

3.1.1 Unscheduled Outages

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Communications Focal Point (CFP) (907-552-2666) shall assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

3.1.2 Outage Procedures

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption.

• Duration.

• Start and stop times.

• Affected equipment, lines, buildings; and restoration action (what service was impacted and how service was restored)

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3.1.3. Outage Priority, Restoration of Service, and Maintenance The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor's control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government's efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as high to medium to low if the outage significantly affects the mission of the Government.

3.1.3.1 High Priority Outage: A high priority outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site infrastructure are completely destroyed. The Contractor shall respond onsite to the outage NLT one hour of receipt of notification by the CFP or Government POC and advise the CFP and Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the CFP or Government POC with updates NLT every four-hours on the status of restoration actions. The following defines a high priority outage:

3.1.3.1.1.1 Loss or degradation to any single or multiple Session Initiation Protocol (SIP) trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. Multiprotocol Label Switching (MPLS) or equivalent) regardless of location, that result in the following conditions:

3.1.3.1.1.2 Complete loss of SIP trunking capability to the Government facility regardless of the source location of the outage

3.1.3.1.1.3 Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) falls below 25% of system capacity.

3.1.3.1.1.4 Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Dropped Call Rate (OCR) exceeds 50% of system capacity.

3.1.3.1.1.5 Loss of greater than 75% of total call handling capability of any legacy analog communications system

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3.1.3.2 Medium Priority Outage

3.1.3.2.1 A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site to the outage NLT 24-hours after receiving notification by the Government POC.

3.1.3.2.1.1.1 The following defines a medium priority outage:

3.1.3.2.1.1.2 Loss or degradation to any single or multiple SIP trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

3.1.3.2.1.1.3 Partial loss of SIP trunking capability to the Government facility

3.1.3.2.1.1.4 Regardless of the source location of the outage when the CSSR falls below 75% of system capacity.

3.1.3.2.1.1.5 Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the OCR is greater than 5% but less than 50% of system capacity.

3.1.3.2.1.1.6 Loss of greater than 25% but less than 75% of total call handling capability of any legacy analog communications system

3.1.3.3 Low Priority Outage

3.1.3.3.1 A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site NLT five working days of notification by the Government POC. All future references to days shall indicate working days unless otherwise noted.

3.1.3.3.2 The following defines a Low Priority Outage: Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure(Core Unified Communication Servers/ Database/ SAN),supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

3.1.3.3.3.1 Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 90% of system capacity.

3.1.3.3.3.2 Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the OCR exceeds greater than 1% but less than 10% of system capacity.

3.1.3.3.3.3 Loss of greater than 1% but less than 25% of total call handling capability of any legacy analog communications system

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4. Services Summary

Performance Performance Objective Element Performance Threshold

Number 1 Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this

PWS

Continuous operation local phone service 24/7/365 with 99.999% reliability

2 Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage

Timely and accurate notification provided 95% of time

3 Responds and restores High Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government

POC

provided 99% of the time

4 Respond and restore Medium Priority and/or the defined outage severity as provided 99% of the time

5 Respond and restore Low Priority and/or the defined outage severity as provided 95% of the time

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5. Inspection The service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

6. Grade of Service

Locations carrying contracted voice grade services which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

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7. GOVERNMENT FURNISHED EQUIPMENT AND SERVICE

7.1. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government furnished facilities and material contained therein.

7.2. The Government will provide rack space for the installation of the Contractor's provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

7.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor's equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor's equipment within manufacturer's specifications.

7.4. The Government will also provide wall space.

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8. GENERAL REQUIREMENTS

8.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

8.2. Government Emergency Telecommunications Service (GETS)

Government Emergency Telecommunications Service (GETS) will be used in an emergency or crisis when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

The Contractor shall not provide 10-10 dial around for this LTS.

8.3. Interconnection Agreements, and Installation and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link or as an addendum) to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

Cutover for this site is: 30 days. The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical quote. A final plan may be requested by the Government and shall be provided NLT five working days after contract award. This plan shall include installation of the initial required services for cutover of local LTS requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider's equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor's responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor.

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8.3.1.1. Installation and Cutover Plan Content. The Installation and Cutover Plan(s) shall contain, at a minimum, the following site-specific information:

8.3.1.2. Conditions/Support required prior to the start of cutover and installation.

8.3.1.3. Detailed installation schedule listing all actions/events that must occur for successful cutover of all items identified in Appendix 1.

8.3.1.4. Awardee responsibilities for cutover and installation.

8.3.1.5. Government responsibilities for cutover and installation.

8.3.1.6. Dialing tests to ensure ported numbers operate and access to the GETS.

8.3.1.7. Service routing diagram and detailed description of new equipment to be installed and location/floor plan (to include space required).

8.4. Safety, Health, and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

This PWS requires no special safety precautions outside of OSHA standard safety requirements.

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APPENDICES

APPENDIX 1 - SITE SPECIFIC REQUIREMENTS

1. Required Services and Features

The Contractor shall provide the following Government line of local commercial communications services for JBER, AK at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here and in the Pricing Schedule.

The first of two Government telephone switching systems is identified as a NORTEL MSL 100 with the SD-09 software version located at Building 10488 Necrason Ave, JBER, AK 99506.

The second Government telephone switching system is identified as a NORTEL MSL 100 with the SD-06 software version located at Building 652 Richardson Drive

JBER, AK 99505.

Cutover for this site is: 30 days. A cutover plan shall be submitted to the Government with their proposal and a final plan shall be provided NLT five days after contract award. The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

2. Direct-Inward-Dialing (DID) Directory Numbers.

I NPA- NXX-XXXX DID- Direct Inward Dialing Numbers

(907) 551-0000 to 9999 10,000

(907) 552-0000 to 9999 10,000

(907) 753-2900 to 2999 100

Ft. Richardson (907) 384-0000 to 9999 10,000 673d Medical Group (907) 580-0000 to 9999)

10,000

40,100

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3. Exchange and Access Lines.

4. Commercial Subscriber Lines.

The number of Commercial Subscriber Lines (CSL) is:

(NPA)-NXX-

XXX

(907) 753-1015

Type

Analog

Services and Optional Features

Basic Services (BS), Demarcation

10488 Necrason Ave

Organization & End Demarcation

Location

673 CS/SCOW L-T

JBER, AK 99506

(907) 753-1935 Analog Basic Services (BS), 10488 Necrason Ave

JBER, AK 99506

673 CS/SCOW L-T

JBER, AK 99506

(907) 428-1665 Voice, Loop Start

Basic Services (BS), Dial Central Office (DCO), Bldg. 652 Ft. Richardson, AK 99505

DOIM

Ft. Richardson (Switch Back-Up)

(907) 428-1093 Voice, Loop Start

Basic Services (BS), Dial Central Office (DCO), Bldq. 652 Ft. Richardson, AK 99505

DOIM

Ft. Richardson

(907) 428-1069 Voice, Loop Start

Basic Services (BS), Dial Central Office (DCO), Bldg. 652 Ft. Richardson, AK 99505

DOIM

Ft. Richardson

5. Hot Lines. N/A

6. Local Exchange and Access Trunks. N/A

7. Local Exchange Access Analog Trunks. N/A

8. Local Exchange Access Digital Trunks. N/A

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9. Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks.

ISDN PRI Circuit ID

PRI#1

01/HC--/048273/ /GCN/

D-Channel 2Y J-Channel Destination 8-Channel Quantity & Signaling

(PRI Q. 931)

1 23 10488 Necrason Ave, PRI#2

01/HC--/048274/ /GCN/

10488 Necrason Ave, PRl#3

01/HC--/048275/ /GCN/

PRl#4

01/HC--/048276/ /GCN/

PRl#5

01/HC--/048277/ /GCN/

PRI#6

01/HC--/048278/ /GCN/

PRI#1

HC-130145

DCO, Bldg. 652 Richardson Drive Joint Base Elmendorf Richardson (JBER East) Alaska 99505

PRl#2

HC-130146

DCO, Bldg. 652 Richardson Drive Joint Base Elmendorf Richardson (JBER East)

10. Foreign Exchange (FX) Lines/Trunks. N/A

11. Analog FX Line/Trunks. N/A

12. Foreign Exchange Digital Trunks. N/A

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13. Transport Channels.

Circuit ID/Name

Type Demarcation Destinatio n

Est Mil

Circuit Descripti on

01/UC--

/049291/

/GCN/

Voice Grade, 2- Wire, Signaling

11535 Slammer Ave ATCT Tower

JBER, AK

99506

5200 W Internation al Airport Rd, Anchorage

AK 99502

9 2-Wire Channel Mile and Channel Terms

01/UC--

/049292/

/GCN/

Voice Grade, 4- Wire Analog w/Signaling

11535 Slammer Ave ATCT Tower

JBER, AK

99506

5200 W Internation al Airport Rd, Anchorage

AK 99502

9 4-Wire Channel Mile and Channel Terms

01/UC--

/049293/

/GCN/

Voice Grade, 2- Wire w/Signaling

10488 Necrason Ave. JBER, AK 99506

5200 W Internation al Airport Rd, Anchorage

AK 99502

9 3-Wire Channel Mile and Channel Terms

01/UC--

/049294/

/GCN/

Voice Grade, 2- Wire w/Signaling

10488 Necrason Ave. JBER, AK 99506

5200 W International Airport Rd, Anchorage

AK 99502

9 3-Wire Channel Mile and Channel Terms

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14. Data Point-to-Point Circuits. N/A

15. Circuit Extension. NIA

16. Public Listings Government Section 1

17. Telephone Directories. N/A

18. Diversity/Diverse Routing. N/A

19. E911 Compatibility. N/A

20. Special Services. Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment and alert the customer to a link failure; the customer must also have the ability to reach the vendor's network operations center on a 24/7 basis.

21. Service Routing. Contractor shall submit a service routing diagram and/or service routing description in their technical quote.

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APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A Definitions

TERM DEFINITION

Appendix 1 Defines the JBER, AK requirements detailing locations on circuit delivery.

Call Setup Success Rate (CSSR)

The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Commercial Subscriber lines

(CSL)

A CSL is defined by Government standards as a voice grade Subscriber lines subscriber line serving directly from the Contractor's central office switch to customer's location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established Exchange Carrier local telephone business by providing its own network and (CLEC) Switching

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Customer Premise Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor's management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

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Customer Service Record (CSR)

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service

A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate

(OCR)

The fractionalized amount of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels. Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary Controller (EBC)

A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor's CPE Gateway Router device.

Extended Area Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

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Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Control

All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability

The probability that a system will not fail during a specified period of time.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation Protocol (SIP)

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).

Session Initiation Protocol (SIP) Trunking

A Voice over Internet Protocol (VoIP) and streaming media seryice Based on the SIP by which Internet telephone service providers (ITSPs).

SIP Trunk An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

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ACRONYM

AF

AFI

BRI

BS

BTN

CSSR

CFP

CLEC

CO

CPE

CSA

CSL

CSO

DCO

DCR

TABLE B ACRONYMS:

EXTENDED

Air Force Air Force Instruction Basic Rate Interface Basic Services Billing Telephone Number Call Setup Success Rate Communications Focal Point Competitive Local Exchange Carrier Contracting Officer Customer Premise Equipment Communication Service Authorization Commercial Subscriber Lines Communications Services Officer Dial Central Office Dropped Call Rate

DFARS Defense Federal Acquisition Regulation Supplement DID Direct In Dial DOD Department of Defense DP Dial Pulse DSN Defense Switching Network DSX Digital Signal Cross-Connect DTMF Dual Tone Multi-Frequency EBC Edge Boundary Controller

FCC

FD

Federal Communications Commission Full Duplex

FR Flat Rate FX Foreign Exchange GETS Government Emergency Telecommunications Service

GS

HD

Ground Start Half Duplex

IAW In Accordance With IC Incoming ILEC Incumbent Local Exchange Carrier ISDN Integrated Services Digital Network IT Information Technology LATA Local Access Transport Area LS Loop Start

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ACRONYM

LTS

MF

MDF

MR

NCS

NS/EP

NGO

NLT

OEM

OG

POC

PRI

PUC

PWS

PSTN

RPL

SIP

SS

TS

TSP

WS

EXTENDED

Local Telecommunications Service Multi-Frequency Main Distribution Frame Measured Rate National Communications System National Security and Emergency Preparedness Non-Governmental Organization No Later Than Original Equipment Manufacturer Outgoing Point of Contact Primary Rate Interface Public Utility Commission Performance Based Work Statement Public Switched Telephone Network Restoration Priority List· Session Initiation Protocol Services Summary Telecommunication Services Telecommunications Services Priority Wink Start