Atch 1_Draft RC135_E4B PWS 17 Dec 19.doc

Version 1.0

CONTRACT NUMBER FA4890-XX-C-00XX

SOLICITATION NUMBER FA4890-20-R-0006

Version 1.0

CONTRACT NUMBER FA4890-XX-C-00XX

SOLICITATION NUMBER FA4890-20-R-0006

DRAFT

PERFORMANCE WORK STATEMENT

RC/OC/WC-135 AND E-4B

CONTRACT AIRCREW TRAINING

AND

COURSEWARE DEVELOPMENT

CONTRACT # FA4890-XX-C-00XX

SOLICITATION NUMBER FA4890-20-R-0006

Version 1.0 17 Dec 2019

TABLE OF CONTENTS

SECTIONS

Page Section 1 - Description of Services

1.0 Scope of Work

1.1 Goals

1.2 General Information

1.3 Contract Aircrew Training

1.4 Courseware Development (CWD)

1.5 General Tasks

1.6 Contractor IT Systems

1.7 Employee Training

1.8 Quality Assurance

1.9 Physical Security

Section 2 - Services Summary

Section 3 - Government Furnished/Contractor Furnished Property

HYPERLINK \l "General_Information_3_0"

3.0 General Information

3.1 Government Furnished Property

3.2 Government Furnished Facilities, Government Maintained

3.3 Government Furnished Equipment and Materials, Government Maintained

3.4 Government Furnished Services

3.5 Contractor Furnished Equipment

Section 4 - General Information

4.0 Contractor Personnel

4.1 Site Manager

4.2 Contractor Employees

4.3 Security Program

4.4 Employee Qualifications

4.5 Government Rights To Deliverables

4.6 Hours Of Operation

4.7 General Definitions

4.8 Technical Definitions

4.9 Small Computer Equipment Configuration

4.10 Contractor Plans

Appendix 1 – RC/OC/WC-135 Qualification Workload A1. General Information A1.1. Programmed Flying Training (PFT) A1.2. Contract Aircrew Training (CAT) Workload Estimates A1.3. Brief/Debrief and Academics

A1.4. Projected CAT Requirements For FY20 Through FY25 Appendix 2 – E-4B Qualification Workload A2. General Information

HYPERLINK \l "A2_1_Programmed_Flying_Training"

A2.1. Programmed Flying Training (PFT)

A2.2. Contract Aircrew Training (CAT) Workload Estimates Appendix 3 – RC-135 Continuation Training Workload A3. Aircrew Continuation Training Workload

HYPERLINK \l "A3_1_Basic_Training_Requirements"

A3.1. Basic Training Requirements

A3.2. Integrated Continuation Training A3.3. Electronic Warfare Officer Continuation Training

Appendix 4 – Courseware/TTL/Syllabi Development Workload A4. Courseware Development (CWD)/TTL/Syllabi Workload Estimates

HYPERLINK \l "A4_1_Development_Standards"

A4.1. Development Standards

HYPERLINK \l "A4_2_CW_TTL_Syllabi_Media"

A4.2. Courseware/TTL/Syllabi Media

HYPERLINK \l "A4_3_CW_TTL_Syllabi_Delivery"

A4.3. Courseware/TTL/Syllabi Delivery

HYPERLINK \l "A4_4_CW_Review_and_Revision"

A4.4. Courseware Review and Revision

HYPERLINK \l "A4_5_CW_Review_and_Revision_Rates"

A4.5. Courseware Review and Revision Rates

HYPERLINK \l "A4_6_Estimated_CW"

A4.6. Estimated Courseware

Appendix 5 – OC/WC-135 Flight Training A5. General Information

HYPERLINK \l "A5_1_Instructor_Duties"

A5.1. Instructor Duties

HYPERLINK \l "A5_2_Pilot_Nav_Flight_Instr_Qual"

A5.2. OC/WC-135 Pilot/Navigator Flight Instructor Qualifications

HYPERLINK \l "A5_3_Labor_Requirements"

A5.3. Labor Requirements

HYPERLINK \l "A5_4_Travel"

A5.4. Travel

HYPERLINK \l "A5_5_Contractor_Requirements"

A5.5. Contractor Requirements

HYPERLINK \l "A5_6_Contractor_Pilot_Qual_and_Training"

A5.6. Contractor Pilot Qualifications and Training

HYPERLINK \l "A5_7_Crewmember_Ground_Training_Req"

A5.7. Crewmember Ground Training Requirements

HYPERLINK \l "A5_8_Physical_Standards"

A5.8. Physical Standards

HYPERLINK \l "A5_9_Government_Oversight"

A5.9. Government Oversight

Appendix 6 – Training Syllabus Inventory A6. Training Syllabus Inventory

HYPERLINK \l "A6_1_RC135_Syllabus_Inventory"

A6.1. RC/OC-135 Aircrew Training Syllabus Inventory Chart

HYPERLINK \l "A6_2_E4B_Syllabus_Inventory"

A6.2. E4B Aircrew Training Syllabus Inventory Chart

Appendix 7 – Publication and Forms A7. General Information

HYPERLINK \l "A7_1_Publication_Changes"

A7.1. Publication Changes

HYPERLINK \l "A7_2_Hierarchy_Of_Publications"

A7.2. Hierarchy of Publications

HYPERLINK \l "A7_3_Publications_and_Forms"

A7.3. Publications and Forms

Appendix 8 – Deliverables A8. General Information

HYPERLINK \l "A8_1_Deliverables_List"

A8.1. Deliverables List

Attachment A – Contractor's Progress, Status and Management Report

Attachment B – Contractor Full-Time Equivalent Reporting…………..……………………...….64 Attachment C – Lesson Package………………………………………….…………………..……...65

SECTION 1

DESCRIPTION OF SERVICES

1.0 SCOPE OF WORK. Except for the property and services specifically stated as Government-furnished in Section 3 of this Performance Work Statement (PWS), the contractor shall furnish all personnel, equipment, tools, materials, supervision, and all other items and services that are required to perform RC/OC/WC-135 and E-4B Contract Aircrew Training (CAT) and Courseware Development (CWD) at Offutt AFB, NE. The contract may be modified in the future to include additional crew positions, training and locations. The contractor shall perform to the standards specified in this contract. Estimated workload for CAT and CWD are specified in Appendix 1 through Appendix 5.

1.1. GOALS. The goals of RC/OC/WC-135 and the E-4B CAT/CWD Contract are:

1. Maximize operational effectiveness and combat capability.

2. Preserve Air Force personnel and material resources.

1.2. GENERAL INFORMATION. The following sections contain those tasks required to accomplish Contract Aircrew Training and Courseware Development (CAT/CWD) in accordance with the requirements of this PWS. The specific tasks for this contract are divided into four categories:

1. Contract Aircrew Training (CAT)

2. Courseware Development (CWD)

3. Selective Flight Training

4. General tasks

1.3. CONTRACT AIRCREW TRAINING (CAT). The contractor shall conduct academic, training device and selective flight instruction in support of formal/specialty course syllabi, training plans, event lesson plans, and Continuation Training (CT) to formal course graduates and permanent party aircrew to accomplish required event objectives and specific event tasks. Academic instruction shall be accomplished during the hours of operation as specified in PWS Para 4.6.1. and 4.6.2. Academic instruction shall include platform academic instruction, remedial training, and monitoring of computer-based and self-paced instruction periods. Likewise, the training devices (to include any OFT, RJMT, etc.) shall be used during the hours of operation as specified in PWS Para 4.6.2. In addition to the specific tasks outlined below, instructor duties shall consist of revision and development of student training lesson plans as syllabus or aircraft procedures change due to mission/event or safety requirements. This includes providing Air Force or contract maintenance personnel with event data to transform training device events into software format for entry in the training device. The required mix of dual-qualified (academic and training device instructors) contract personnel will be left to the discretion of the contractor. Refer to Appendix 1 through 3 for workload estimates applicable to Qualification/CT Training for the RC-135 and E-4B. Flight training for the OC/WC-135 will be performed in accordance with Appendix 5.

1.3.1. Standard of Performance for Instructors. The standards of performance for instructors shall be equivalent to completion standards of the applicable Instructor Upgrade Training Course and the Academic Instructor Course (AIC). The contractor shall provide academic, training device and flight instruction to allow students to achieve the learning objectives associated with applicable syllabi or training plans. In general, accomplishment of learning objectives shall be evaluated by written tests, training device events, and in-flight instruction. The contractor shall provide measures to correct identified trends. Contract instructors shall have a working knowledge of all applicable publications listed in Appendix 7 of this PWS. Air Traffic Control service and radio calls used during academic and training device instruction shall be in accordance with the most current edition of the Federal Aviation Regulation (FAR), Handbook 7110.65 and local directives.

1.3.1.1. Academic Instruction Specific Tasks. The contractor shall perform academic instruction using lesson plans to accomplish required lesson tasks. The contractor shall perform the following tasks:

1. Prepare classroom for instruction.

2. Issue any lesson-related student materials. This does not include individual student publications distributed by government personnel, such as, any operational T.O., AFI, AFH, ACCI, AFGSC, and/or Wing, 55 OG, 595 C2G Instructions.

3. Perform academic instruction as required by the applicable syllabi or training plans.

4. Monitor self-paced and computer-based instruction to provide academic instruction as required. The contractor shall be responsible for the proper use of the equipment in the Learning Center and shall report any equipment problems to the Government SMEs.

5. Provide make-up instruction of academic lessons to students who have missed class or have failed an examination.

6. Provide remedial student training: Remedial training shall be in accordance with the appropriate syllabus or training plan. Remediation shall be scheduled by the contractor and coordinated with the Government representative in the 338 FTU and 1 ACCS). Remedial training shall be scheduled to allow continued normal progression in the syllabus or training plan.

7. Provide Instrument Refresher Course (IRC) instruction as required in Appendix 3.

8. Coordinate and conduct aircraft preflight required to support the syllabi.

9. Review desired learning objectives with students in preparation for examination.

10. Administer and score examinations. The minimum passing score will be as directed by the syllabi and local directives. All examinations shall be debriefed to one hundred percent (100%). Examination results will be reported to the 338CTS and ACC TRSS/Det 10.

11. Accomplish trend analysis and evaluation as described in AFMAN 36-2234 Instructional System Development, and AFH 36-2235, Volume 8, Information For Designers Of Instructional Systems--Application to Aircrew Training. Analyze all examination results for trends toward faulty questions and deficient instruction. The contractor will report examination success/failure statistics to the 338th CTS, 1 ACCS and ACC TRSS/Det 10. CT Results will be reported to 55 OG/OGT.

12. Develop, review, and respond to end-of-phase and end-of-course critiques of academic instruction.

13. When required, perform as flight evaluation board or mishap (i.e., safety and/or accident) investigation board witness IAW AFI 91-204, Safety Investigations and Reports.

14. Manage academic programs (i.e., configuration control) to comply with Air Force Manuals (AFMANs), Air Force Handbooks (AFH) and Air Force Instructions (AFIs).

15. Maintain continuity folders for each course taught.

16. Maintain audiovisual library, films, tapes, and lesson courseware. This includes as a minimum, posting changes, maintaining the master lesson courseware (contractor-produced courseware only) for all syllabus required lessons (including Air Force taught lessons).

17. Manage academic equipment (i.e., projectors, televisions, computer learning stations, etc.). If applicable, this includes uploading of Computer-Based Training (CBT).

18. Maintain reference material used in support of academic courseware. This includes any T.O., reference notes, publications, IRC material and publications, etc.

19. Document the student’s training event completion/performance as required.

1.3.1.2. Training Device Instruction Specific Tasks. The contractor shall perform training device missions/events using event lesson plans to accomplish required event tasks. The contractor shall perform the following tasks:

1. Review each applicable student's grade book prior to brief.

2. Prepare students to perform the scheduled event.

3. Conduct a thorough event pre-brief for all training device events IAW the approved pre-briefing guide. All syllabus required items shall be covered.

4. Address 100% of all required items in the briefing guide within the allotted briefing time period.

5. Accomplish 100% of the specified event tasks during the training device period, unless lack of student progress or maintenance problems will not allow completion. Non-effective training device events will be rescheduled. The FTU and ACC TRSS/Det 10 may approve training material designated work-a-rounds due to training device non-availability.

6. Instruct students in such a manner that with normal student progression the end-of-course level of proficiency will be met.

7. Critique students verbally on all errors committed during the course of the training.

8. Instruct students in techniques and corrective procedures to help students avoid repetition of errors.

9. Conduct a thorough event debrief for all training device events. All syllabus required items shall be covered.

10. For IQT formal training record student performance on individual event grade sheets in accordance with ACCI 11-464, Training Records and Performance Evaluation in Formal Flying Training Programs. For CT specialty training courses, use the 55 OG/OGT grading standard. End-of-course minimum standards are listed in the applicable formal course syllabi. Tasks that are not accomplished shall be annotated on the student's "not accomplished" task logs.

11. Develop, review, and respond to end-of-phase and end-of-course critiques of training device instruction.

12. Document the student’s training event completion/performance as required.

1.3.2. Training Workload Management Plan. The contractor shall develop and submit a plan that outlines its management approaches, methods, innovations and policies for ensuring all required aircrews will be trained in accordance with this PWS. See PWS Para 4.10.1.

1.4. COURSEWARE DEVELOPMENT (CWD). Contractor personnel shall produce, review and revise courseware to support academic and training device instruction, and flight phases of the training system covered under this contract. The contractor shall develop all courseware using the current, updated model of ISD as defined in AFMAN 36-2234 and AFH 36-2235V8 and requirements stated throughout this contract. Courseware materials will support formal Initial Qualification Training (IQT) course programs and Continuation Training (CT) programs, and may be used for resident and non-resident training. Courseware materials are affected by aircraft hardware, software, tactics, local course rules, flight information publications, and safety publications. The contractor shall provide the required number of Subject Matter Experts (SMEs) for CWD.

1.4.1. Existing Courseware. Existing courseware will be transferred to the contractor in its current condition. During solicitation, all interested parties will have a chance to view existing courseware at a date and time specified by the Contracting Officer. On a non-interference basis, courseware will be made available to the contractor during the phase-in period.

1.4.2. Courseware Materials. The contractor shall develop and produce the courseware materials described in Appendix 8, Deliverables. (NOTE: Refer to Appendix 4 for workload estimates applicable to CWD):

1.4.2.1. Courseware Development Specific Tasks. The contractor shall perform the following:

1. Analyze, develop, review and revise all scheduled courseware and related materials.

2. Analyze test items and cumulative data for trends (as defined in AFMAN 36-2234 and AFH 36-2235, Volume 12, Information for Designers of Instructional Systems: ISD Automated Tools/What Works).

3. Pursue the use of current technology, teaching tools, and techniques that are compatible with government media systems.

1.4.2.2. Courseware Review and/or Revision. Courseware materials are reviewed and/or revised on scheduled, out-of-cycle, and urgent requirements. The contractor shall review and/or revise courseware materials as stated in Appendix 4.

1. Scheduled Review and/or Revision. Scheduled review and/or revision of existing academic and training device courseware occurs during the normal revision cycle which is approximately once every 2 years. As a best practice, fifty percent (50%) of the entire existing courseware inventory will be reviewed each year. CW may exceed the two year review cycle due to funding constraints, courseware development priorities, and/or the CW is due to be retired. Review of existing academic and training device courseware occurs at the 10% rate and is intended to evaluate the courseware for further revision or incorporate minor courseware changes. If revision of existing academic and training device courseware is needed, the contractor will outline that work in the Draft Lesson Package. Once the Draft Lesson Package is approved by the government, the contractor will schedule and perform the follow-on revision work at the 30% rate. Revision of existing courseware will be complete when approved by the government. Platform Instructional Review lessons (such as academic reviews, block reviews, etc) which are intended to review previously taught material will not be credited at higher than 30% work effort credit.

2. Out-of-Cycle Changes. These revisions are minor in nature and occur outside the normal review and/or revision cycle. The contractor shall update existing academic and training device courseware in response to formal syllabus, Technical Order (T.O.), equipment modification, or AFI changes which affect the content of the lesson. The Chief GSME (ACC TRSS/Det 10/CC) will notify the contractor of the requirement for the change and will furnish all required event details. The revised courseware shall be completed by the contractor within 14 calendar days of notification, or completed by the contractor and approved by the Chief GSME prior to instruction (whichever is later).

3. Urgent Action Directive (UAD). The contractor shall develop new courseware or revise existing courseware in response to each UAD issued by HQ ACC on an as-required basis. The Chief GSME will furnish all required event details. New or revised courseware shall be completed within 48 hours after notification by the Chief GSME, or completed and approved by the Chief GSME prior to instruction (whichever is later).

4. Major Block, Baseline or System Changes. The contractor will develop new academic and training device courseware or revise existing academic and training device courseware in response to major block, baseline or system change to the RC/OC/WC-135 and E-4B aircraft. The courseware will be developed within 60 days of receipt of required program and technical documents or in accordance with the Courseware Development Schedule (CDS) adjustments that have been agreed to by the government and the contractor. New academic and training device courseware will be developed at the 100% rate and will reflect a brand new lesson with a new lesson ID (if required). If new academic or training device courseware will replace any existing courseware, the government will initiate a Training Improvement Proposal (TIP) to replace the old lesson with the new lesson from the applicable syllabus. Existing academic and training device courseware will be developed using the Review/Revision Process.

1.4.3. Curriculum Review Meetings. As required, curriculum review meetings shall be conducted quarterly after training services have begun and shall be on dates recommended by the contractor and approved by the Chief GSME. These meetings shall be held at the place of performance in a facility designated by the Chief GSME. The purpose of these meetings is to develop class schedules and to review course updates and the impact of hardware and software problems. Training problem areas, scheduling, and open training issues shall be discussed and resolved. If resolution of problem areas or training issues requires action outside the scope of this contract then the Contracting Officer must approve required actions. Minutes of these meetings shall be reduced to writing by the contractor and shall be signed by both the Chief GSME and the Site Manager.

1.4.4. Courseware/Training Improvement Meetings. As a minimum, quarterly courseware review and training improvement meetings shall be conducted to discuss revisions to the current training systems, ATD status and CWD progress. Training and courseware problem areas and open issues shall be discussed and resolved. If resolution of problem areas or training issues requires action outside the scope of this contract then the Contracting Officer must approve required actions. Minutes of these meetings shall be reduced to writing by the contractor and distributed as required.

1.4.5 Courseware Development Standards. Contractors shall build courseware training materials IAW this contract and the Instructional Systems Development (ISD) guidance set forth in AFI 36-2201V1, Air Force Training Program: Training Development, Delivery, and Evaluation, and AFH 36-2235V8). Contractor shall use DoDI 1322.26, Development, Management, and Delivery of Distributed Learning as a guide for developing interactive courseware (ICW) as noted in AFH 36-2235V8. The contractor shall use the following standards and objectives to develop courseware:

1. Aviation Industry Computer-Based Training Committee (AICC).

2. Advanced Distributed Learning (ADL) Network, Sharable Courseware Object Reference Model (SCORM). Courseware interchange and run time requirements (such as SCORM) shall allow flexibility of content use and deployment of the courseware.

3. Employ metadata characteristics including a listing of commonly defined fields for each learning object. These fields shall adhere to an accepted set of rules. Creating, handling, and storing the data and electronically transferring the information shall use common standards of operability.

4. For this contract, all computer-based ICW will be produced in, or converted to, HTML and shall be developed to the standards listed in ACCI 36-2250, ACC Operations Training Development Program. All non-ICW academic courseware will be produced with PowerPoint presentations (or equivalent applications). Test packages will be delivered in a data bank form with each lesson developed.

1.4.6. Courseware Training Material. CW training material must be developed to run on the current Air Force Network Integration Center (AFNIC) configuration.

1.5. GENERAL TASKS:

1.5.1. Instructional Systems Development (ISD). CWD personnel shall have a working knowledge of the model of ISD commensurate with his or her level of involvement in the ISD process. CWD personnel shall also have a working knowledge of all applicable regulations, instructions, procedures, Technical Orders, and other publications.

1.5.2. ISD Management. The contractor, in conjunction with proposal submittal, shall provide information to summarize the purpose and scope of the ISD effort and associated support effort. It shall address the program management and technical management objectives, ISD quality control methods and procedures, and the standards used to establish the organization, structure, manning, and skill levels of the program team. This section shall also describe how ISD organizational functions, responsibilities, and support requirements are implemented in the training system. Summary scheduling information and program phasing of major task breakouts shall be included. Program tasks shall be correlated with key ISD tasks or events that can be observed and verified. Lastly, this section shall summarize the total magnitude of the ISD effort for the training system in terms of the overall manning, work effort, time required, impacts, expected results, and products.

1.5.3. Master Files. All master files are the property of the Government. The Master Files shall be maintained as electronic files (as is applicable), hard copies, and any other media. At the completion of this contract, the contractor shall provide the Government with the Master Files and any source code for all products developed under this contract. During the term of this contract, the Government shall have and may request access to completed and accepted Master File materials prior to completion/termination of this contract. In this regard, upon request, the contractor shall provide the Government access to Master Files.

1.5.3.1 Test Bank Master File. Contractor will provide a copy of the Test Bank Master File by electronic means annually.

1.5.4. Academic Scheduling. The contractor shall develop, produce, and deliver an academic training schedule for government and contractor taught platform academic sessions and training device events. The training schedule shall be delivered to the Chief GSME weekly and is due the Friday before. The contractor shall develop the academic training schedule to closely integrate academic requirements with flying training requirements to ensure maximum training efficiency.

1.5.5. Courseware Development Schedule (CDS). The contractor shall develop, coordinate, and produce a definitive CDS that shall identify the milestones and developmental timelines of CWD that will occur during the next fiscal year. The CDS will address new academic and training device courseware and existing academic and training device courseware. The CDS will address existing courseware review/revision plans including development timelines for completion of work forecast. The CDS will also highlight key ISD milestones, tasks or events that produce deliverable data or intermediate products of the CWD process. The contractor shall provide the initial CDS to the Chief GSME no later than 30 days after the beginning of the initial contract transition period. For subsequent option years, the contractor shall provide the CDS to the Chief GSME annually no later than 45 calendar days prior to the beginning of each option year in which it is to be effective. The Chief GSME will have 30 calendar days to notify the contractor of acceptance of, or the required modifications to, the CDS. As a minimum, quarterly CDS updates shall be provided to the government 15 calendar days before the next quarter, to update milestones, and developmental timelines and courseware revision workload adjustments for ACC TRSS/Det 10 approval. Preferred format is Excel Spreadsheet or Microsoft Project files, or equivalent. The contractor may choose to use a secure online management system that incorporates a live CDS that reflects the above requirements. This online system will follow all DoD and Air Force Cybersecurity protocols and provide the government a way to track all lessons’ status. It will also provide a dashboard providing overall status of lessons in real-time. The system will allow the GSME to update acceptance and delivery of CW lessons. This system may tie into the one of the database systems described in PWS Para 1.6.1. This system may be COTs or proprietary in nature.

1.5.6. TTL/Syllabi Document Management. The contractor will build, manage, and produce a draft TTL and draft Syllabi for every aviation program ACC TRSS/Det 10 is responsible for. They will build a maximum of 40 documents per contract year. Each document (TTL or Syllabus) will be equal to One CW NEH. The contractor will plan what TTL/Syllabi they expect to produce in the coming year and provide this plan to the Chief GSME 30 days prior to start of the contract year. The Chief GSME will approve the plan as submitted or approve with changes and the contractor will execute that plan. The Gov’t reserves the right to alter the plan throughout the contract year as needed; but not to exceed 40 documents each year. The contractor will build the TTL/Syllabi IAW ACCI 11-252, ACC Formal Operations Training Publication Management, ACCI 11-251, ACC Operations Training Development Program, ACC TTL and Syllabus Style Guide and applicable ACC TRSS guidelines and directives. The Chief GSME will notify the contractor a minimum of 60 days before a TTL/Syllabus Board to build a draft TTL and Syllabi. The contractor will use the previously published TTL/Syllabi as well as other pertinent documents to build the new draft TTL/Syllabi. The drafts will be due to the respective GSME 30 days prior to the scheduled TTL/Syllabus Board. The documents can be rejected if they fail to meet the ACCI’s and ACC TRSS standards and the contractor will fix and return the documents within 15 calendar days, if possible. Within 30 days after the TTL/SRB, the contractor will add any updates and changes directed by the SRB and deliver the final draft to ACC TRSS/Det 10. Once accepted by the ACC TRSS/GSME, the TTL/Syllabi will belong to the Government and the Government will process them and alter them as needed until published by ACC. Once published the GSME will provide a source copy of the published TTL/Syllabi to the contractor to be used in the next revision. The contractor is encouraged to use automated tools such as online databases, etc., to manage the administrative building of the documents. The TTL/Syllabi must be delivered in the ACC TRSS document standard (i.e. Microsoft Word).

1.5.7. Graduation Evaluation Process Program Management. The contractor will support and manage the Grad Eval Program. They will provide a COTS or Proprietary online system to facilitate management of graduation surveys of students after they graduate from our formal aviation training programs. They will follow ACCI 11-251, the ACC Grad Eval Program Guidance Document, and other applicable documents. The contactor will be given the names of the graduating students and, following timelines provided by the Government, send surveys to the graduated students and their supervisors. The contractor will institute a system to provide a high rate of return on surveys sent. Survey questions will be provided by the ACC TRSS/Det 10 GSME but initially be created by the contractor and approved by the Chief GSME. The ACC TRSS/Det 10 GSME has final say on the survey questions used in the surveys. The contractor will also compile the raw data into reports given to the Government once a month, or at a more frequent date if needed, for Governmental review, usage and reporting to ACC TRSS. The contractor will also provide a draft Grad Eval Report (GER) to ACC TRSS/Det 10 to be used during TTL/Syllabi boards. The draft GER will be a consolidation of the raw data of survey responses into a summary useable at the board. The draft GER will follow the listed Air Force regulations and guidance, and be submitted in the appropriate format (Microsoft Word). The online system will also send the surveys primarily via email or through a link to the online page to fill out the survey within the online system. The online system will follow all cybersecurity DoD and Air Force security protocols and backup systems to protect all user data. The online system will provide a dashboard that provides real time data on all surveys past and present for the contract period. This system can integrate with the other master databases and individual databases described in PWS Para 1.6.1.

1.5.8. Conference/Meeting Minutes. The contractor shall prepare and submit the minutes from the Curriculum Review, and Courseware Review Meetings, and any other conferences/meetings required by the terms of this contract. Conference/Meeting minutes shall include, but are not limited to, the following: Purpose and objective of the conference/meeting, location, summary of discussions, summary of decisions or agreements reached, resultant action items, and a list of attendees (by name, rank, position, or title, and activity represented). The contractor shall publish and distribute the minutes to each attendee and the Chief GSME within 5 business days of the conference/meeting.

1.5.8.1 Performance Evaluation Meetings: The contracting officer may require the site manager to meet with the contracting officer, contract manager, COR and other government personnel as deemed necessary. In the event Performance Evaluation Meetings are requested and conducted by the Contracting Officer or the contractor, the contracting office will prepare the minutes and submit them to the contractor and appropriate government personnel.

1.5.9. Defense Imagery. The contractor may be required to report all ICW produced to Defense Imagery for inclusion, or waiver of inclusion, into the DoD ICW inventory in accordance with DoDI 1322.26, Development, Management, and Delivery of Distributed Learning. URL is http://www.defenseimagery.mil/index.html.

1.5.10. Operational Test and Evaluation (OT&E) Support. The contractor may be required to provide support for OT&E of training devices at the place of performance. If OT&E support is required then a negotiated modification to this contract will be accomplished.

1.5.11. Required Reports. The Contractor shall prepare and submit reports as required by this contract. For a list of required reports, refer to Attachments A and B.

1.5.12. Phase-Out Training of Contractor Instructors. The contractor will train the initial instructor cadre of the follow-on contractor when the contract is re-competed. The contractor will also provide all continuity books and software user guides. The contractor will coordinate with 338 CTS to establish transfer of site licenses for contractor provided software that will be retained by the government.

1.6. CONTRACTOR IT SYSTEMS. General information regarding IT systems to include ownership, transfer, etc. by the contractor. Contractor IT systems shall be provided with no additional workload on the FTU/TRSS, AF Local Area Network (LAN), or information management staff. Overall, contractor unclassified IT systems will:

1. Possess operations and maintenance expertise to administrate their IT systems.

2. Provide IT services to all their contractor personnel.

3. Provide structural framework and flexibility to handle emerging FTU/TRSS IT requirements.

4. Provide data interoperability (sharing) between various COTS IT systems with no data loss.

5. Provide a COOP ensuring continued operations due to catastrophic events.

6. Safeguard critical data using redundant backup schema.

7. Provide physical and cyber security of critical data.

8. Provide 24/7/365 access to all IT systems with a 98% operational rate.

9. Deliver a copy of all applicable data to the government when asked. Applicable data contains related database data, Microsoft Office files, PDFs, Text files, Project files, Visio files, graphics files, video files, audio files, etc., created and paid for under this contract. All applicable data are the property of the Government.

10. Deliver a copy of all applicable data to the government at end of the contract.

11. Start operations of all related IT systems to perform the contract at the beginning of the contract with full functionality by the end of the Base Year. The contractor will provide status of functionality quarterly until full functionality is achieved.

1.6.1. Courseware/Content Management Systems (CMS). General information regarding unclassified IT systems particularly focused on Courseware/Content management. The contractor will establish, operate, secure, and control COTS CMS's necessary to perform the requirements of this contract. The CMS's will generally provide three main functions: Courseware Development, Courseware Delivery, and Course Related Management. The contractor CMS's shall:

1. Provide required personnel access to courseware throughout all phases of ISD development. Required personnel are students, instructors and others who require access to the data within the CMS. Any questions regarding access permission issues will be determined by the ACC TRSS/Det 10/CC and the contractor.

2. Provide required personnel the ability to edit, approve, and disapprove the courseware under ISD development.

3. Provide required personnel 24/7/365 access to applicable unclassified courseware and related courseware materials for each course of instruction specified in the PWS.

4. Deliver all applicable course lessons and related course materials to students.

5. Deliver all applicable tests, quizzes, examinations, review materials, course assignments, knowledge checks, downloadable course documents, student guides, student preparation materials, study guides, and surveys, etc., to students and instructors.

6. Provide a record of all courseware coordination actions.

7. Provide a master file of all test questions.

8. Provide Student-Information-System (SIS) functions for required personnel. As a minimum, this SIS will provide Just-in-Time (JIT) dashboard statistics regarding student performance, instructor performance, course performance, TTL/Syllabi performance, GER performance, QAP status, and system function according to user based permissions.

9. Provide SIS dashboard metrics to Senior Leadership quarterly, or as desired if more frequently.

10. Support all file types required for instructor-led and computer-based and/or computer aided instruction.

11. Provide required personnel course schedule information by year, month, and day.

12. Provide required personnel course schedule details/statistics/attendance by phase and day-to-day.

13. Provide student administration functions, development and publication of student schedules, attendance record keeping, grade sheets, deficiencies, missed training, faculty administration, resource management, record management, training event tracking, etc.,.

14. Provide TTL/Syllabi management per PWS Para 1.5.6. including creation, publication, delivery, updating, revision document control, storage functions, status dashboards, etc.

15. Provide GER management per PWS Para 1.5.7. including survey creation, publication, delivery, updating, revision document control, storage functions, status dashboards, etc.

1.6.2. Other systems. General considerations of multiple system interoperability. The contractor will use as many separate IT systems as needed/desired to execute the requirements within this contract. The Government desires the IT systems be, in order of precedence: Commercial-Off-The-Shelf systems, Open Source systems, and/or proprietary systems; but will allow the contractor to use a mixture of the three methodologies to best perform the required tasks of this contract. Under no circumstance is the Government liable for additional cost for failure of proprietary systems/programs used if they cannot meet DoD IT and cybersecurity requirements or Base Comm standards for file and document formats that are authorized inside the .mil network system computers.

1.6.3. System Security. The contractor shall maintain all systems to ensure security from attack and destruction, both online and physically. Additionally, all IT systems and their operation must comply with all government security regulations. All systems will be patched and updated using industry best practices and timelines. System accessibility via any means will be vigorously controlled and managed to stop unauthorized access to the systems. Systems dashboards reflecting current status and historical installation of patches and issues will be available to required personnel for transparency of operations.

1.7. EMPLOYEE TRAINING.

1.7.1. Continuation Training (CT) for Contractor Personnel. Training device instructors are required to instruct at least one period in their respective simulator (e.g., OFT / RJMT) with a student at least every 90 days to maintain proficiency. Requirements are based on experience level. Simulator missions shall be representative of the events that the instructor teaches.

1.7.1.1 Contractor Proficiency Training. Contract instructors are encouraged to participate in aircrew training events at least once every 60 days in an ATD in order to retain their subject matter proficiency. This requirement is based on aircrew specialty and on an availability basis so as not to interfere with student training. When 55WG schedulers have an available open slot in a trainer they will contact the contractors schedulers to inquire if any available contractor instructors can attend. The contractor scheduler will schedule the instructor for the event if their schedule does not interfere with student training. Contractors will keep a record of instructor currency for proficiency training. If a contractor is required to sit in the seat during student training, they may take credit for this training.

1.7.1.2. Contractor Travel. Travel to other Government facilities or contractor facilities may be required. As agreed by both the contractor and the COR, contract personnel may attend government recommended training/technical meetings or attend Air Force special schools to enhance the instructors’ expertise (e.g., USAF Weapons Center academics, Electronic Warfare School, etc.). Government training and technical meetings must be requested by 552 ACW Government personnel and concurred with by ACC TRSS Det 10/CC. The Det 10/CC will coordinate on the travel request, the COR will approve the travel request based on recommendation and funding availability with the Contract Manager. The travel will cover personnel travel costs, lodging, and per diem at rates equivalent to the Joint Travel Regulation. (See the Travel CLIN on the contract pricing schedule). When attendance is required for conferences or meetings the contractor shall submit a trip report to the COR documenting the trip and what activities took place during the conference or meeting.

1.7.1.3. Mobile Training Teams: Contract personnel may be required to instruct units who reside outside of the CONUS. The 338 CTS, ACC TRSS/Det 10/CC and COR will coordinate on the requirement for the contractor to travel to verify if it is more advantageous to the government to have the contractor perform the instruction. Contractor will submit the travel request through ACC TRSS/Det 10 to the COR who will approve and the Contract Manager will verify funding availability. If it is determined that travel funding outside the normal travel CLIN is required the travel cannot take place until such funding is secured. The travel will cover personnel travel costs, lodging, and per diem at rates equivalent to the Joint Travel Regulation per PWS Para 1.7.1.2.

1.7.2. Instructor Training, Certification, Qualification, De-Certification, and Retraining and Re-Certification.

1.7.2.1. Instructor Training and Certification. The initial cadre of instructors shall be certified by the Government, if required, IAW the contractor's approved Training and Certification Plan PWS 4.10.3, prior to beginning their training responsibilities. The incoming contractor shall interface with Government personnel in a manner that minimizes disruption of training activities during the phase-in period. If incumbent employees are not retained, the contractor shall develop and implement alternate plans to train and certify new contractor employees.

1.7.2.2. Instructor De-certification/Removal. As a result of observation by a GSME, valid customer complaint, or student critique (researched and validated by the government), the COR through the Contracting Officer may request the contractor to de-certify or remove any instructor under this contract. Reasons for de-certification and removal shall include, but are not limited to the following:

1. Substandard performance during academic instruction.

2. Training device event aborted or non-effective due to inept instructor performance.

3. Failure to protect or properly care for Government property or equipment.

4. Acts that endanger the health or safety of Government or contractor personnel.

5. Unprofessional or Inappropriate conduct or behavior

6. Derogatory Comments

1.7.2.3. Instructor Retraining and Re-certification. In the event an instructor is decertified, retraining and re-certification shall be done at no expense to the Government. The contractor will submit a re-certification training plan for review by the government. The Det10/CC, COR, appropriate Government SME and the Contracting Officer will review the plan and approve the re-certification of an individual prior to those individual resuming instructor duties.

1.8. QUALITY ASSURANCE. According to the contract clause entitled Contract Terms and Conditions –Commercial Items (a) Inspection/Acceptance, the Government will evaluate the contractor's performance under this contract using the approved Quality Assurance Surveillance Plan (QASP). For those tasks listed on the Service Delivery Summary (SDS) Chart (refer to Section 2), the Government Training and Courseware SMEs will follow the methods of surveillance specified in this contract and the QASP. Government personnel will record all surveillance observations. When an observation indicates defective performance, the local government representatives will attempt to resolve the deficiency at the local level. In the event the defective performance cannot be corrected locally, the procedures in the QASP will be followed to provide notification and remedy of deficiency.

1.8.1. Government surveillance. Government surveillance of tasks not listed in the SDS, or by methods other than those listed in the SDS (i.e., those provided for in the Inspection/Acceptance contract clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

1.9. PHYSICAL SECURITY. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured. The contractor shall, at the end of each workday, secure Government facilities, equipment, and materials; and shall properly annotate Standard Form 701, Activity Security Checklist, and Standard Form 702, Security Container Check Sheet (if applicable), upon completion of area/GSA-approved container inspections. The contractor shall submit simulator access requests IAW AFI 36-2251, Operations and Management of Aircrew Training Devices, and coordinate with the appropriate Government office/agency.

1.9.1. DD Forms 254. Overarching security requirements and Contractor access to classified information shall be as specified in the DD Form 254.

1.9.2. Foreign Disclosure. This contract will require the training of foreign national students. The Contractor is responsible to comply with International Traffic in Arms Regulations (ITAR) of the US Department of State. The contractor’s compliance officer will have to make the determination on the ITAR compliance

1.9.3. Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies designated representative before a Restricted Area Badge will be issued. At a minimum, contractor employees must have a favorably completed Tier 1investigation before receiving a Restricted Area Badge. Interim access can be granted IAW DoDM_5200.02_AFMAN 16-1405, Air Force Personnel Security Program. The contractor shall complete an AF Form 2586, Unescorted Entry Authorization Certificate for each employee requiring entry into controlled or restricted areas prior to period of performance. The Government will provide an AF Form 1199D, USAF Restricted Area Badge.

1.9.4. Cipher Control. The contractor shall establish and implement procedures to ensure that all Government facilities cipher combinations are safeguarded. The contractor shall prohibit the use of cipher combination by any person other than the contractor's employees and appropriate Government personnel. These procedures shall be included in the contractor's Quality Program Plan (QPP) section of the ISD Management Plan as opening and closing procedures. The contractor shall prohibit their employees from opening locked areas, permitting entrance of persons other than the contractor's employees. The contractor shall ensure that their employees only enter secure facilities to engage in performance of assigned work in those areas.

1.9.5. Key Control. The contractor shall establish and implement methods of making sure that no Government keys issued to the contractor are lost or misplaced, and, are not used by unauthorized persons.

1.9.5.1. Report Lost Keys. The contractor shall immediately report to the Chief GSME or the Contracting Officer any occurrences of lost or duplicated keys. Contractor be responsible for the cost of re-keying any locks, which was a result of lost keys by contractor employees.

1.9.5.2. Prohibited Key Use. The contractor shall prohibit the use of Government-issued keys by any persons other than the contractor's employees and prohibit the opening of locked areas by contractor employees to permit entrance of persons other than those contractor employees who are engaged in performance of contract work requirements in those areas.

1.9.6. Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government program manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers. These procedures shall be included in the contractor's QPP section of the ISD Management Plan as opening and closing procedures.

1.9.7. Classified Storage. The government will provide storage capability for all classified material. The contractor shall control access to classified materials to preclude unauthorized disclosure.

1.9.8. Classified Destruction. The government will provide destruction capability for all classified material. The contractor shall destroy classified material, as required, to preclude unauthorized disclosure.

SECTION 2

SERVICES SUMMARY

SECTION 3

GOVERNMENT…