Attachment__2-Past_Performance_Questionnaire-_Postal.doc

DOC document 67 KB Posted

Attached to
AOR Postal Operations Services Federal contract opportunity
Solicitation number
FA4889-13-R-0005
Issued by
Department of the Air Force Air Combat Command

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Attachment 2 - Past Performance Questionnaire

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Other files attached to AOR Postal Operations Services, newest first.
File Type Posted
Attachment__3-USAFCENTI33-302.pdf PDF
FA4889-13-R-0005_SOLICITATION.pdf PDF
Attachment__1-PWS_14_Mar_13.doc DOC document
Attachment__4-_DD_254.pdf PDF

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In this section of the questionnaire you are asked to evaluate the contractor’s performance. If you wish to elaborate on any of your answers, please provide comments at the end of this section. If more space is needed, please continue your comments on a separate sheet of paper and attach it to this questionnaire prior to submitting it.

You are urged to supplement your own knowledge of the contractor’s performance with the judgment of others in your organization. Any unacceptable ratings should be supplemented with an explanatory narrative in the “remarks” block of this survey.

The following definitions are applicable rating levels for the contractor’s performance.

EXCEPTIONAL - During the contract period, contractor performance is meeting (or met) all contract requirements and consistently exceeding (or exceeded) many. Very few, if any, minor problems encountered. Contractor took immediate and effective corrective action.

VERY GOOD - During the contract period, contractor is meeting (or met) all contract requirements and consistently exceeding (or exceeded) some. Some minor problems encountered. Contractor took timely corrective action.

SATISFACTORY - During the contract period, contractor performance is meeting (or met) all contract requirements. For any problems encountered, contractor took effective corrective action.

MARGINAL - During the contract period, contractor performance is not meeting (or did not meet) some contract requirements. For problems encountered, corrective action appeared only marginally effective, not effective, or not fully implemented. Customer involvement was required.

UNSATISFACTORY - During the contract period, contractor performance is failing (or failed) to meet most contract requirements. Serious problems were encountered. Corrective actions were either ineffective or non-existent. Extensive customer oversight and involvement was required.

NOT APPLICABLE - Unable to provide a rating. Contract did not include performance for this aspect. Do not know.

PAST PERFORMANCE QUESTIONNAIRE

SOLICITATION: FA4889-13-R-00005

CONTRACTING OFFICER: Zella L. Johnson PROJECT: Postal Operations Services

CONTRACTOR:

CONTRACT EVALUATOR INFORMATION:

A. Contractor: ______________________________________________________

B. Contractor Address: ______________________________________________________

C. Phone Number: ____________________ Fax Number: ______________________

D. Name and Title of Evaluator: ___________________________Phone Number: _______________

E. Company Name: __________________________________________________________________

F. Contract Number: ______________________Completion date of Contract _____/_____/_____ G. Contract Aggregate Value:$________________________________________________________

H. Services Provided (Explain in detail the type of services provided by the contractor):

NOTE: Please return completed questionnaire via email to Zella.Johnson@afcent.af.mil and Flora.Ford@afcent.af.mil as soon as possible but no later than the proposal due date.

CONTRACTOR RESPONSIVENESS

1. Rate the contractor’s ability to meet specific response times and scheduled time frames for completion of specific tasks.
E VG S M U N/A
2. Rate the contractor’s use of available resources to accomplish tasks identified in the contract.
E VG S M U N/A
3. Rate the extent the contractor responded in a timely manner to emergency service requirements.
E VG S M U N/A
4. Overall rating of contractor’s responsiveness.
E VG S M U N/A

QUALITY OF SERVICE AND WORKMANSHIP

1. Rate the contractor’s ability to effectively control the quality of services provided.
E VG S M U N/A
2. Overall rating of contractor quality of service.
E VG S M U N/A
3. Overall rating of contractor’s standard of workmanship.
E VG S M U N/A
4. Would you hire this contractor again?
YES NO

CUSTOMER SATISFACTION

1. Has the contractor demonstrated unreasonable and/or uncooperative behavior in resolving customer complaints?
YES NO
2. Is the contractor flexible in satisfying the requirements of its customers?
YES NO
3. Rate the contractor’s ability to be cooperative, businesslike, and concerned with the interests of the customer.
E VG S M U N/A
4. Rate the extent that the contractor provide prompt and courteous service when responding to customer complaints.
E VG S M U N/A
5. Rate the overall customer satisfaction and comfort level in hiring the firm again based on performance.
E VG S M U N/A

CONTRACTOR MANAGEMENT

1. Rate the working relationship between the contractor, your company and your designated representatives (to include inspection personnel).
E VG S M U N/A
2. Rate the contractor’s ability to meet appropriate staffing levels with qualified personnel throughout the period for which services were (are) being provided.
E VG S M U N/A
3. Rate the extent the contractor’s reports and documentation were accurate and complete.
E VG S M U N/A
4. Rate the extent the contractor submitted required reports and documentation, including invoices and closeout documents, in a timely manner.
E VG S M U N/A
5. Rate the extent the contractor effectively integrated and managed subcontractors.
E VG S M U N/A
6. Rate the contractor’s ability to maintain the project schedule (e.g., meeting milestones, completing on time or early).
E VG S M U N/A
7. Rate the contractor’s overall contract management ability.
E VG S M U N/A

COMPLIANCE WITH LAWS/SAFETY AND SECURITY

1. Has the contractor ever received any sort of Notification of Violations while services were being provided?
YES NO
2. Rate the contractor’s ability to comply with Safety/Security Requirements.
E VG S M U N/A

CONTRACTUAL OBLIGATIONS

1. Has an election ever been made to terminate the contractor due to contractor’s poor performance?
YES NO
2. Has a cure notice or show cause notice ever been issued?
YES NO
3. Rate the contractor’s ability to manage the project’s cost (minimize change orders).
E VG S M U N/A
4. Rate how knowledgeable key contractor personnel were of the contract requirements.
E VG S M U N/A

TECHNICAL PERFORMANCE

1. Did the contractor use USPS IRT (Integrated Retail Terminal) equipment during the performance of its contract?
YES NO N/A

2. Rate how well the contractor followed Military Postal Service policies and guidance.

E VG S M U N/A

OVERALL ASSESMENT

Given your knowledge and experience of the contractor’s performance, how would you rate their overall performance?

E VG S M U N/A

Is there any additional information (positive or negative) regarding this contractor that the Government should be aware of? (Please feel free to elaborate on any questions above.)

Present/Past Performance Questionnaire (PPQ) FA4889-13-R-0005 Attachment 2

FOR OFFICIAL USE ONLY

File details come from the government source that posted it. Updated .