612_AOC_SYSAD-MX_Techs_PWS_-_30_Jul_2018_FSM_Signed.pdf

Performance Work Statement (PWS)

For

C2 SYSAD & Maintenance (MX) Technician Services

612 Air Operations Center (612 AOC)

Davis-Monthan AFB AZ

Review/Coordination:

Functional Services Manager Date

Quality Assurance Program Coordinator Date

Contracting Officer Date

TABLE OF CONTENTS

Para. No. Topic Page No.

1.0. Background 1

1.1. Objective 1

1.2. Task Requirements 1

1.2.1. Command and Control Systems Administrator 1

1.2.2. Information Technology Hardware Maintenance Technician 3

1.2.3. Audio/Visual Maintenance Technician 4

1.3. Personnel Administration 6

1.4. Deliverables 6

1.5. Retention Plan 7

1.6. Continuation of Essential DoD Contractor Services During Crises 7

1.7. Data 7

1.8. Travel and Training 7

1.9. Government Training 8

1.10. Security Requirements 8

1.10.1. Contractor Clearances 8

1.10.2. Visitor Group Security Agreement (VGSA) 9

1.10.3. Safeguarding of Classified and Other Information 10

1.10.4. Listing of Employees 10

1.10.5. Security Training 10

1.10.6. Reporting Requirements 10

1.10.7. Incident Notification 10

1.10.8. Pass and Identification Items 11

1.10.9. Traffic Laws 11

1.10.10. Weapons, Firearms, and Ammunition 11

1.10.11. For Official Use Only (FOUO) 11

1.10.12. Physical Security 11

1.10.13. Contractor Personnel Travel on the Installation 12

1.10.14. Controlled/Restricted Areas 12

1.10.15. Key Control 12

1.10.16. Privacy Act 12

1.11. Administration Considerations 12

1.11.1. Contracting Officer’s Representative 12

1.11.2. Place of Performance 13

1.11.3. Duty Hours 13

1.11.4. Absences 13

1.11.5. Federal Holidays 13

1.12. Contractor Full-Time Equivalent Reporting 13

2.0. Services Summary 14

3.0. Government Provided Items and Services 15

4.0. Appendixes 16

4.1. Appendix 1 – Acronyms 16

4.2 Appendix 2 – Reports Template 18

i

Performance Work Statement (PWS)

For

C2 SYSAD & Maintenance (MX) Technician Services

1.0. BACKGROUND. The Air Operations Center (AOC) Weapon System (WS) is the senior

Command and Control (C2) element of the Theater Air Control System (TACS) and operational level focal point for C2 of air and space forces during Air Force (AF) and combined

(coalition)/joint operations. 12th Air Force (12 AF) Air Forces Southern (AFSOUTH), as the Air

Force component of United States Southern Command (USSOUTHCOM), is directly supported by the 612th Air Operations Center (612 AOC) in planning and executing both the doctrinal and assigned mission tasks associated with Commander, AFSOUTH’s (CDR AFSOUTH) roles and responsibilities as USSOUTHCOM’s designated Combined Force Air Component Commander

(CFACC). The 612 AOC suite of systems enables USSOUTHCOM’s multi-domain real-time data exchange and display between command centers in order to share a common multi-domain security battlespace awareness picture within the Department of Defense (DoD) as well as with the

Department of Transportation (DOT) Federal Aviation Administration (FAA), Department of

Homeland Security (DHS) Customs and Border Protection (CBP) and Air and Marine Operations

Center (AMOC) and the North American Aerospace Defense Command (NORAD).

1.1. OBJECTIVE. The objective of the PWS is to acquire support for AOC Command and

Control (C2) System Administrator (SYSAD) and Maintenance (MX) technicians to augment and enhance operations at the 612 AOC AFSOUTH, Davis-Monthan (DMAFB), AZ and TDY as needed in Continental United States (CONUS) locations.

1.1.1. Reference. Reference Air Force Instruction (AFI) 13-1 AOC Volume 3, Operational

Procedures–Air Operations Center (AOC).

1.2. TASK REQUIREMENTS. The contractor shall assist in the daily execution of operations of the AOC. Specific operational sub-tasks are documented in PWS paragraphs 1.2.1. – 1.2.3.

1.2.1. C2 Systems Administrator. The contractor C2 Systems Administrator (SYSAD) shall support the Chief of AOC Systems and C2 Systems Team to ensure servers, workstations, peripherals, communications devices, and software are on-line and available to the user as outlined in AFI 13-1 AOC Volume 3. The C2 Systems Administrator will be located at the 612 AOC facilities, on DMAFB. The contractor shall perform the following tasks.

a. Install work stations, configure and maintain 60-160 C2 systems as required by the WS physical and virtual servers at the site as needed.

b. Administer 60-100 C2 operating systems.

c. Load 100-200 C2 system application software and patches as required by the WS as needed.

d. Install servers, configure and maintain 50-100 systems as required by the WS as needed.

e. Assist in performing backup of 50-100 C2 servers/databases as required by the WS.

f. Assist in managing approximately 900 AOC small computer/terminal physical and virtual resources.

g. Assist in managing approximately 150 user computer software configurations and tactical

Local Area Network (LAN) systems.

h. Coordinate with users, workgroup managers, and Communications Focal Point (CFP) personnel to resolve computer software and hardware problems on a daily basis.

i. Coordinate with CFP personnel for changes to approximately 150 computers, servers, or

LAN systems on C2 systems network.

j. Participate in Development Test and Evaluation (DT&E) and Operational Test and

Evaluation (OT&E) of C2 systems and new technologies on an approximately semi-annual basis.

k. Provide C2 systems administration, planning, integration, implementation and operations in support of approximately eight operations, exercises, and/or major experiments or tests per year.

l. Provide mentorship to newly assigned 612 ACOMS military C2 systems administrators and on an approximately weekly basis.

m. Collaborate with local AOC Training Managers as necessary to ensure mission qualification training (MQT) requirements and instruction are accurate and reflect the individual AOC configurations, technologies and support responsibilities on an approximately quarterly basis.

n. Travel in support of operations in support of war, contingency and humanitarian operations, exercises and experiments that may require CONUS travel.

o. Conduct troubleshooting and provide assistance with restoral actions for system outages and/or problems arising from patches and upgrades.

1.2.1.1. Knowledge Skills and Ability.

a. Minimum of SECRET security clearance with eligibility for a TS/SCI, required at start of contract. Request for TS/SCI clearance must be submitted within 90 days of contract award. Must be eligible for a NATO Secret. Requests for NATO Secret clearances must be submitted within 90 days of contract award.

b. Bachelor’s degree in IT, computer science or engineering or 5 years equivalent related military work experience (United States AF [USAF], United States Army [USA], United

States Navy [USN] or United States Marine Corp [USMC]) in an information technology related career field.

c. Minimum of three years experience working with operational-level C2 systems with experience performing C2 systems administration for an AOC, Joint AOC, Coalition AOC or other service equivalent operational level C2 node.

d. Demonstrated proficiency using unclassified NIPRNet and classified SIPRNet network enterprise environments

e. Demonstrated systems administration proficiency with Microsoft Windows operating system software for servers and workstations.

f. Demonstrated systems administration proficiency with Sun Microsystems Solaris operating systems software for servers and workstations.

g. This position has been designated as an Information Assurance Technical (IAT) Level II

Certification position (Information Assurance Certification is a condition of employment), in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement

Program, Change 4, dated 10 Nov 2015. Must hold and maintain one of the required IAT

Level II (or higher) acceptable certifications as outlined in DoD 8570.01-M.

1.2.2. Information Technology (IT) Hardware Maintenance (MX) Technician. The contractor shall provide efficient, mission-effective information technology maintenance capabilities. The contractor shall maintain high quality services and customer support to meet the required services. This contract support provides systems Life Cycle Maintenance and Logistics

Support from initial arrival at the unit through end-of-life disposition. Scope of contract tasks includes IT systems operating on the classified and unclassified AOC networks. The types of equipment requiring maintenance in this PWS include, but are not limited to the following.

a. Workstations

b. Laptops

c. Monitors

d. Printers

e. Network Routers & Switches

f. Servers

g. Tablets

1.2.2.1. Specific Responsibilities.

a. Preventative maintenance in accordance with original equipment manufacturer (OEM) recommendations, as defined by the AOC WS, or the site

b. Remedial Maintenance as required

c. Track and execute warranties in support of asset maintenance

d. Assist in completion of Government accountability inventories and preparation of equipment bound for the Defense Reutilization and Marketing Services (DRMS)

e. Maintain inventory of Government spares provided for IT maintenance

f. Track and provide life-cycle status information to the site Configuration Manager

g. Provide familiarization training on C4I system hardware maintenance and interconnectivity to 612 AOC/ACOMS personnel as needed

h. Ship and receive assets through commercial and military channels (including completing bills of lading and verifying delivery)

i. Coordinate with 612 AOC for any funding requirements

j. Coordinate logistics for the procurement of parts, spares, and materials necessary to support contract functions

k. Inspect work areas and assist in preparing for new AOC system installations and/or reconfigurations.

l. Work with site Configuration Manager (CM) to perform/maintain change control and associated documentation for hardware and software

m. Attend required unit training and meetings as directed

1.2.2.2. Required skills and qualifications.

a. Minimum of Secret clearance required with eligibility of TS/SCI security clearance required at start of contract.

b. A minimum of four years of experience (or two years of technical training plus two years of experience) providing maintenance, technical, logistics, and life cycle support for the types of equipment listed on the equipment listed in paragraph 1.2.2.

c. Accreditation Board for Engineering and Technology (ABET) - industry technical certification in a field applicable to assignment for the systems/equipment listed.

h. This position has been designated as an Information Assurance Technical (IAT) Level II

Certification position (Information Assurance Certification is a condition of employment), in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement

Program, Change 4, dated 10 Nov 2015. Must hold and maintain one of the required IAT

Level II (or higher) acceptable certifications as outlined in DoD 8570.01-M.

1.2.3. Audio/Visual (A/V) Maintenance Technician. The contractor shall be dedicated to providing efficient, mission-effective A/V technology maintenance and operating capabilities. The contractor shall maintain high quality services and customer support to meet the required services.

The contractor shall provide audio and visual systems support for the Air Operation Center’s

(AOC’s) A/V systems in their mission supporting the AFSOUTH CFACC. Types of onsite equipment requiring maintenance in this PWS include, but are not limited to the following.

a. Data Wall and conference room A/V projection systems (i.e., Christie, 3M, Epson, Sanyo, DLP projectors, A/V matrix systems, etc.).

b. AMX A/V Control Systems

c. LCDs/TVs

d. Public Address Systems

1.2.3.1. Specific Responsibilities

a. Perform Preventative Maintenance Inspections (PMIs) in accordance with original equipment manufacturer (OEM) recommendations, as defined by the AOC WS, or the site.

b. Remedial Maintenance

c. Changes the components of existing equipment for efficient operation or recommends major modifications to existing systems

d. Track and execute warranties in support of asset maintenance

e. Assist in completion of government accountability inventories and preparation of equipment bound for DRMS

f. Maintain inventory of spares provided by government for IT maintenance

g. Recommend procurement of parts, spares, and materials necessary to support the A/V systems

h. Inspect and prepare areas prior to new installations or reconfigurations

i. Attend unit required training and meetings

j. Coordinate with the AOC Commander’s Supporting Staff (CSS) for any maintenance activities required so as to deconflict with the operational use of the A/V equipment

k. Coordinate with the AOC CSS for any assistance in setting up and ensuring connectivity of

VTCs and projection systems prior to user meetings

1.2.3.2. Required skills and qualifications include:

a. Minimum of SECRET security clearance with eligibility for a TS/SCI, required at start of contract. Request for TS/SCI clearance must be submitted within 90 days of contract award. Must be eligible for a NATO Secret. Requests for NATO Secret clearances must be submitted within 90 days of contract award.

b. A minimum of four years of experience (or two years of technical training plus two years experience) providing maintenance and technical support for the types of equipment listed on the equipment list.

c. Accreditation Board for Engineering and Technology (ABET) industry technical certification in a field applicable to assignment for the systems/equipment listed.

i. This position has been designated as an Information Assurance Technical (IAT) Level II

Certification position (Information Assurance Certification is a condition of employment), in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement

Program, Change 4, dated 10 Nov 2015. Must hold and maintain one of the required IAT

Level II (or higher) acceptable certifications as outlined in DoD 8570.01-M.

1.3. Personnel Administration. Upon contract award, the contractor shall designate a point of contact (POC) in writing to function as the liaison with the Government, and provide the name and phone number of the POC to the Contracting Officer. The contractor must immediately notify

Contracting Officer of addition or removal of contractor personnel in advance of action. The contractor shall ensure all additions or replacement personnel meet the knowledge and qualification requirements in the PWS.

1.4. Deliverables. The contractor shall submit contract deliverable(s) in a format as specified below or as mutually agreed upon by the Government and the contractor to the Government

Contracting Officer Representative (COR) as follows:

Deliverables Due Date

PWS

Paragraph

Monthly Progress Reports 10th workday of each month 1.4.1.

Trip and Meeting Reports 5th workday after trip or meeting 1.4.2.

Technical Reports As required 1.4.3.

Retention Plan Within 30 days of contract award 1.5.

Quality Control Plan Within 30 days of contract award 1.5.1.

Transition Plan Within 90 days prior to contract end date 1.5.2.

1.4.1. Monthly Progress Report. The contractor shall deliver a monthly progress report on the tenth workday of each month to cover the progress and status of efforts for the preceding month.

As a minimum the Progress Report shall include the following (also see Appendix 2 for an example):

a. Contract Number.

b. Brief task description(s).

c. A narrative review of work performed during the period by position.

d. Problems, Issues, and Recommendations.

e. Planned activities which include a narrative review of work anticipated in the following reporting period.

f. Travel conducted during the period and anticipated within the next period.

1.4.2. Trip and Meeting Reports. The contractor shall deliver trip and meeting reports to the

COR by the fifth workday following return from trip or conclusion of meeting. Format will be coordinated between the contractor and the COR. Report content shall include key points of interest to include as a minimum the following.

a. Purpose of trip or meeting.

b. Subject attendee(s).

c. Other key attendees.

d. Synopsis of discussion topics to include solutions and actions items.

e. Recommendations or conclusions.

1.4.3. Technical Report. The contractor shall deliver technical report(s) as directed by the

COR. The contractor will coordinate with the COR to determine form, content and delivery date of all Technical Reports.

1.5. Retention Plan. The continuity of qualified contractor employees is vital to the Air Force mission and is an important component in maintaining readiness. The contractor shall develop, implement, and maintain a retention plan to prevent staff turnover. The contractor shall provide the Contracting Officer with a copy of the retention plan within 30 days of contract award.

1.5.1. Quality Control Plan (QCP). The contractor shall provide a QCP within 30 days after contract award. The QCP shall detail how the contractor intends to monitor contractor personnel performance to prevent deficiencies and correct major and minor deficiencies.

1.5.2. Transition Plan. The contractor shall develop a Phase-Out Plan which details how the contractor will ensure continuity of services during transition out of this contract, including discussions of workload estimates, if applicable, priority allocations of personnel and resources, scheduled completion dates of key events, and plans for mitigating risk factors associated with the transition. This plan shall be submitted to the COR 90 days prior to contract end date.

1.6. Continuation of Essential DoD Contractor Services During Crises. In accordance with

Department of Defense Federal Acquisition Regulation Supplement (DFARS), Subpart 237.76, Continuation of Essential Contractor Services, the Government has determined that contract services described in this PWS are not mission essential and do not require the contractor’s continued support during a crisis.

1.7. Data. The Government has unlimited rights to all deliverables of this contract to include intellectual property rights.

1.8. Travel and Training. The contractor shall be required at times to travel to attend meetings and other events in support of the contract. All Government funded contractor travel will be for official business only and will be conducted in accordance with applicable laws and regulatory requirements. All Government funded contractor travel will be coordinated with and approved by the Government COR in writing. In accordance with Federal Acquisition

Regulation (FAR) 31.205-46, Travel Costs, travel costs will be reimbursed under the ‘lodgings-plus Meals and Incidental Expenses (M&IE) method, (the per diem allowance for each travel day is the actual amount the traveler pays for lodgings plus an allowance for M&IE; the total may not exceed the applicable maximum per diem rate for the Temporary Duty (TDY) location.

Reimbursement will be limited to actual expenses, subject to the limitations of the Joint Federal

Travel Regulation. Contractor reimbursement shall not exceed the travel allocation. The contractor shall submit all invoices for travel reimbursement, accompanied by supporting receipts, to the COR for approval, prior to officially invoicing for the travel. Any additional travel will be fully coordinated with and approved by the COR in writing prior to conduct of the travel. When feasible, the contractor shall use teleconferencing and electronic media transfers of data to in lieu of travel. Projected estimated annual travel listed below.

Origin Destination # of Travelers # of Trips # of Days Per Trip

Davis-Monthan AFB AZ CONUS 3 2 5

1.81. Travel will include various CONUS locations to provide operational support during times of war, contingency, exercise and/or experimentation or tests. Extended (greater than 2 weeks) duration is possible for all tasks.

1.8.2. Local Travel. Local travel to attend meetings within the local city or base of assignment commuting vicinity shall be considered a cost of doing business and shall not be separately reimbursed.

1.9. Government Training. The contractor shall provide fully qualified site personnel.

Government furnished training will be provided to the contractor when the training is unique and available only to Government personnel. The Government will provide workplace orientation, mission/system familiarization, and standard operational procedures training to the contractor at the place of performance. The Government will allow the contractor access to Government sponsored training for AOC related systems on a case-by-case basis as approved by the COR.

Training in support of new AOC equipment and technologies may be funded by the Government or reimbursed with prior written approval from the COR.

1.10. SECURITY REQUIREMENTS (See DD FORM 254, Department of Defense Contract

Security Classification Specification, for additional guidance)

1.10.1. Contractor Clearances. The contractor shall request security clearances (Submit

Clearance Paperwork through Defense Industrial Security Clearance Office (DISCO) to the Office of Personnel Management) for personnel requiring access to classified information within 15 days after receiving a facility clearance or, if the contractor is already cleared, within 15 days after contract award.

1.10.1.1. Personnel Clearances. All contractor personnel assigned to this contract must possess and maintain a minimum US SECRET security clearance at contract start, with selected position as noted in PWS paragraph 1.10.1.3. below required to be able to obtain a TS/SCI level clearance. All contractor employees under this contract must be US citizens. The contractor may be required to provide employee background information to comply with contract clearance requirements including Common Access Cards (CACs) and building access badges.

1.10.1.2. If the contractor is notified by any Government official having security cognizance over the contract that an employee’s Security Clearance has been revoked or suspended, the contractor must notify the Contracting Officer the same day the contractor receives the notice.

1.10.1.3. Contract work involves TS/SCI access for selected individuals based upon their assigned subtasks. The subtasks described in this PWS require contractor personnel to have varying degrees of clearances as follows:

Sub-Task Position Clearance

Required

Eligible at Time of Award

4.1 AOC C2 Systems

Administrators (SYSADs)

SECRET

TS/SCI*

NATO Secret**

4.2 AOC Information Technology (IT)

Hardware Maintenance (MX) Tech

SECRET

TS/SCI*

NATO Secret**

4.3 AOC Audio/Visual (A/V)

Maintenance (MX) Tech

SECRET

TS/SCI*

NATO Secret**

* Minimum of SECRET security clearance with eligibility for a TS/SCI, required at start of contract. Request for TS/SCI clearance must be submitted within 90 days of contract award.

** Must be eligible for NATO Secret clearance at time of award. Requests for NATO Secret clearance must be submitted within 90 days of contract award.

1.10.2. Visitor Group Security Agreement (VGSA). The contractor shall enter into a long term VGSA if contract performance is on base for 90 days or more. This agreement shall outline how the contractor integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation. The agreement shall address:

1.10.2.1. Security support provided by the Air Force to the contractor, to include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badges, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms, and conduct of inspections required by DoD 5220.22-R, Industrial Security Regulation, and AFI

16-1406, Industrial Security Program Management.

1.10.2.2. Security support requiring joint Air Force and contractor coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks, and internal security controls for protection of classified material and highly pilfer-able property.

1.10.2.3. On base, the long term VGSA may take the place of a Standard Practice

Procedure (SPP).

1.10.3. Safeguarding of Classified and Other Information. The contractor shall ensure that contractor employees do not notify, repeat, comment upon, disclose, or use in any way information seen, observed, or derived from documents or conversations of a sensitive or confidential nature overheard by them. The contractor shall comply with and assume responsibility for compliance of this provision by its employees.

1.10.4. Listing of Employees. The contractor shall maintain a current listing of employees performing services on DMAFB. The list shall include employee's name, social security number, driver’s license number and state of issue, date of birth, and country of citizenship. Foremen, supervisors, and superintendents must be identified on the list of employees. The contractor shall submit the list to the Contracting Officer and the COR, prior to the contract start date, and submit an updated list when an employee's status or information changes, within 5 working days of the change. The name of any contractor employee that is terminated during the period of the contract must be reported to the Contracting Officer in writing within one workday of the employee’s termination.

1.10.5. Security Training. All contractor employees shall receive initial and recurring security education training from the Government sponsoring agency’s security manager. Training must be conducted in accordance with DoD 5200.01 V1-V4, Information Security Program, and AFI 31-

1404, Air Force Information Security Program. Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security

Program.

1.10.5.1. Antiterrorism Awareness Training. Level I – Antiterrorism (AT) Awareness Training is available to all contractor employees. Non-Common Access Card (CAC) holders can accomplish Level 1 - AT Awareness Training at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf. Additionally, contractor employees may contact the Government sponsoring agency’s Unit Antiterrorism Representative (UATR) to request

Antiterrorism Awareness Training material.

1.10.6. Reporting Requirements. Contractor personnel shall immediately report to an appropriate Government authority any information or circumstances of which they are aware may pose a threat to the security of Department of Defense personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor personnel are required to review suspicious activity reporting procedures. Contact the Government sponsoring agency’s Unit

Antiterrorism Representative (UATR) to request Suspicious Activity Reporting training material.

Contact the Base Defense Operation Center (BDOC) to report actual suspicious activity at 520-

228-3200.

1.10.7. Incident Notification. Contractor personnel with access to a government computer shall update their AtHoc profile with current contact information to ensure receipt of incident notification. Contractor personnel without computer access should be alert for notifications from the base public address system (i.e. Giant Voice). Additional notifications can be received via the

Davis Monthan AFB Facebook Page. In the event of an incident, contractor personnel should adhere to the guidance provided in the Antiterrorism Awareness Training.

1.10.8. Pass and Identification Items. The contractor shall ensure that all necessary pass and identification items required for contract performance are obtained for contractor employees and non-Government owned vehicles.

1.10.8.1. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from contractor employees that depart for any reason before the contract expires (e.g. terminated for cause, retirement, etc.) and turn them in to the issuing office. Once contractor employees are no longer employed, the contractor office shall notify the issuing office of the termination immediately.

1.10.9. Traffic Laws. Contractor employees shall comply with all base traffic regulations.

Contractor employees are subject to random vehicle speed control checks. Contractor personnel cited for speeding on the installation may suffer loss of base driving privileges, debarment from the base, or other administrative action. The use of seat belts is mandatory for all vehicle occupants.

The use of cell phones is prohibited while driving on base, unless the phone is a hands-free cell phone.

1.10.9.1. Random Personnel and Vehicle Searches. Contractor personnel are subject to random personnel and vehicle searches. If contractor personnel refuse to be searched, they will be denied entry to the base, and may result in loss of base driving privileges, debarment from the base, or other administrative action.

1.10.10. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor owned vehicle or privately owned vehicle while on Davis-Monthan AFB.

1.10.11. For Official Use Only (FOUO). The contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

1.10.12. Physical Security. Contractor employees shall safeguard all Government property and controlled forms provided for contractor use. At the end of each work period, the contractor shall secure all Government facilities, equipment, and materials. The contractor shall establish and implement methods of ensuring all Government lock combinations, are not lost, misplaced, or used by unauthorized persons. The contractor shall prohibit the use of lock combinations, issued by the

Government, by any persons other than the contractor’s employees. The contractor shall also prohibit and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

1.10.13. Contractor Personnel Travel on the Installation. All contractor personnel will limit their travel on the installation only to specific areas required for performance of services, specified break and meal areas, or travel directly to and from these locations.

1.10.14. Controlled/Restricted Areas. The Contractor shall adhere to/implement local base procedures for entry to AF controlled/restricted areas where Contractor personnel work. An AF

Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agency’s Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a favorably completed National Agency Check plus written Inquires (NACI) investigation before receiving a Restricted Area Badge. Interim access can be granted in accordance with AFI 31-501, Personnel Security Program Management.

1.10.15. Key Control. The contractor shall establish and implement methods of making sure all keys/combinations issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the

Government. The contractor shall immediately report to the COR or Contracting Officer any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the contractor.

1.10.15.1. The contractor shall prohibit the use of keys and/or cipher lock combinations, issued by

DMAFB, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

1.10.15.2. The contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the COR. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

1.10.16. Privacy Act. The Contractor shall ensure that its employees fully understand and comply with Title 5 of US Code, Section 552.a and DoD 5400.7-R, DoD Freedom of Information

Act Program. These procedures must be followed to identify and safeguard reports and data accordingly. The contractor will ensure that Contractor employees are briefed annually on properly identifying and handling Privacy Act data/information.

1.11. Administration Considerations

1.11.1. Contracting Officer’s Representative (COR). The Contracting Officer will designate a

COR who will represent the Contracting Officer regarding all matters of a technical nature only and will be the direct interface with contractor personnel during the performance of this requirement.

1.11.2. Place of Performance. The contractor shall primarily perform services in the 612 AOC facilities, on DMAFB.

1.11.3. Duty Hours. Contractor employee’s hours of work shall be 8 hours per day, 40 hours per week. When working on Government sites, normal duty hours are 7:30 a.m. – 4:30 p.m., Monday through Friday, unless otherwise specified.

1.11.3.1. After Hours Support. After hours support may be required on a case-by-case basis.

After hours contractor work periods shall conform to a schedule agreed upon by the contractor and the COR.

1.11.3.2. There is no overtime authorized on the contract, and contractor personnel shall not work any additional hours (overtime). However, as approved by the COR, contractor may work flex hours to accommodate mission requirements.

1.11.4. Absences. The contractor shall coordinate vacation leave with the COR two weeks in advance of taking vacation leave. The contractor shall notify the COR within three hours of contractor employee start time in the event of an unplanned absence.

1.11.5. Federal Holidays. The Federal Government observes the following holidays: (Note: If the holiday falls on a Saturday then the holiday will be observed as recognized by the Federal

Government):

New Year’s Day Labor Day

Martin Luther King’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.12. Contractor Full-Time Equivalent Reporting

1.12.1. Labor Hours Reporting. The contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor shall register at the Enterprise Contractor

Manpower Reporting Application (ECMRA) website upon contract award and is required to completely fill in all required data fields at http://www.ecmra.mil.

1.12.2. Reporting inputs will be for the labor executed during the period of performance for each

Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, it is highly recommended the contractor input data quarterly. All data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the ECMRA help desk at DoD.ECMRA.Support.Desk@mail.mil.

http://www.ecmra.mil/ mailto:DoD.ECMRA.Support.Desk@mail.mil

1.12.3. Uses and Safeguarding of Information. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

1.12.4. User Manuals. Data for Air Force service requirements must be input at the Air Force

ECMRA link. User manual for contractor personnel are available at the Air Force ECMRA link at:

http://www.ecmra.mil.

2.0. SERVICES SUMMARY

Performance Objectives

PWS

Para Performance Threshold

C2 System Administrator

Install work stations, configure and maintain

60-160 C2 systems as required by the WS physical and virtual servers at the site as needed.

1.2.1.a.

100%

Load 100-200 C2 system application software and patches as required by the WS as needed

1.2.1.c.

Coordinate with users, workgroup managers, and Communications Focal Point (CFP) personnel to resolve computer software and hardware problems on a daily basis.

1.2.1.h.

IT Hardware MX Technician

Perform Remedial Maintenance

1.2.2.1.b.

Return to service within turn-around time (36 Principle Period of Performance hours) 90% of the time on all remedial maintenance

Assist in completion of Government accountability inventories and preparation of equipment bound for DRMS

1.2.2.1.d.

Quarterly reviews; updates within

10 business days of changes

Inspect work areas and assist in preparing new AOC system installations and/or reconfigurations.

1.2.2.1.k.

http://www.ecmra.mil/

Work with site Configuration Manager (CM) to perform/maintain change control and associated documentation for hardware and software

1.2.2.1.l.

A/V MX Technician

Perform preventative Maintenance Inspections

(PMIs) IAW original equipment manufacturer

(OEM) recommendations, as defined by the

AOC WS, or the site

1.2.3.1.a.

Assist in completion of Government accountability inventories and preparation of equipment bound for DRMS.

1.2.3.1.e.

Quarterly reviews; updates within

10 business days of changes

Inspect and prepare areas prior to new installations or reconfigurations.

1.2.3.1.h. 100%

Coordinate with the AOC Commander’s

Supporting Staff (CSS) for any maintenance activities required so as to deconflict with the operational use of the A/V equipment.

1.2.3.1.j.

3.0. GOVERNMENT PROVIDED ITEMS AND SERVICES

3.1. Office Space, Supplies, and Equipment. The Government will provide office space for contractor personnel, office supplies, computer equipment, access to military LAN services

(classified and unclassified), telephone and fax (local, Defense Switch Network (DSN), and long distance) commensurate with local unit policies, electronic mail, office automation software, LAN support, reproduction facilities, and facilities to store classified working papers and data

(media disks, hard drives, etc.). Use of the LAN and telephone is subject to monitoring at all times, and use constitutes consent to monitoring.

3.2. Contractor Information Access. The Government will provide access to relevant

Government organizations, information and documentation, manuals, texts, briefs, and associated materials as required and available. All materials will remain the property of the

Government and will be returned to the COR upon request or at the end of the period of performance.

3.3. Emergency Services. The Government will provide security forces services (call 228-4444 for emergencies only), and fire protection services (call 228-3333). There are no emergency medical services available on D-M AFB; therefore the contractor must dial 911 for emergency medical services. If the contractor calls 911 from a base phone, the contractor must tell the 911 operator that they are calling from DMAFB.

4.0. APPENDIXES

4.1. Appendix 1 - Acronyms

ACC Air Combat Command

AF Air Force

AFB Air Force Base

AFI Air Force Instruction

AFSOUTH Air Forces Southern

AOC Air Operations Center

AOCIQTSYS Air Operations Center Initial Qualification Training – Systems Admin

AOCIQTCOM Air Operations Center Initial Qualification Training – Communications

AZ Arizona

C2 Command and Control

C4I Command, Control, Communications, Computer and Intelligence

CAC Common Access Card

CFP Communications Focal Point

CM Configuration Manager/Management

CONUS Continental United States

COR Contracting Officer Representative

CSS Commander’s Support Staff

DoD Department of Defense

DSN Defense Switched Network

DT&E Development Test and Evaluation (also DT)

FAR Federal Acquisition Regulation

FOIA Freedom of Information Act

FOUO For Official Use Only

FTU Field Training Unit

IAW In Accordance With

IQT Initial Qualification Training

JWICS Joint Worldwide Intelligence Communications System

LAN Local Area Network

MQT Mission Qualification Training

MX Maintenance

NACI National Agency Check plus written Inquires

NATO North Atlantic Treaty Organization

NIPRNet Non-Secure Internet Protocol Router Network (also NIPR)

OCONUS Outside the Continental United States

OT&E Operational Test and Evaluation (also OT)

PWS Performance Work Statement

SCI Sensitive Compartmented Information

SIPRNet Secret Internet Protocol Router Network (also SIPR)

TACS Theater Air Control System

TDY Temporary Duty

TS Top Secret

US United States

USA United States Army

USAF United States Air Force

USMC United States Marine Corps

USN United States Navy

USSOUTHCOM United States Southern Command

VGSA Visitor Group Security Agreement

WS Weapon Systems

4.2. Appendix 2 – Reports Template

4.2.1. General. Deliverables are items within the Performance Work Statement (PWS) the

Government would like the Contractor to provide. Deliverables are considered an integral part of this contract and shall be nonproprietary in nature. Unless otherwise noted, all submitted reports and plans shall be accurate to the last calendar day of the previous month.

EXAMPLE

Monthly Progress Report for the period ending <Month Year>

Under Contract Number <Contract Number> for

612 Air Operations Center (612 AOC)

C2 SYSAD & Maintenance Technician Services

The following are the 612 AOC Operational and Technical Services positions and a summary of monthly activities beyond standard trouble ticket support for the period <Date>:

AOC C2 Systems Administrator. The contract C2 Systems Administrator shall support the Chief of AOC Systems and C2 Systems Team to ensure servers, workstations, peripherals, communications devices, and software is on-line and available to the user as outlined in AFI 13-1

AOC Volume 3.

Report Month Activities:

<Activities Performed during summary reporting period>

<xxxx>

Planned Activities for <next reporting period>:

<Activities planned for next reporting period>

AOC Information Technology (IT) Hardware Maintenance (MX) Technician. The contractor shall be dedicated to providing efficient, mission-effective information technology capabilities. The contractor shall maintain high quality services and customer support to meet the required services. This contract support provides systems Life Cycle Maintenance and Logistics

Support from initial arrival at the unit through end-of-life disposition.

Report Month Activities

<Activities Performed during reporting period>.

AOC Audio/Visual (A/V) Maintenance (MX) Technician. The contractor shall be dedicated to providing efficient, mission-effective A/V technology maintenance and operating capabilities. The contractor shall maintain high quality services and customer support to meet the required services.

This contract support provides audio and visual systems support for the Air Operation Center’s

(AOC’s) A/V systems in their mission supporting the AFSOUTH CFACC.

Report Month Activities

<Activities Performed during reporting period>.