Attachment 10 Q - A.pdf

FA4830-24-R-0004

Consolidated Q&A – Base

Telecommunication Services

K – Contracting C – Cost/Pricing T- Technical P – Past Perf.

Solicitation Reference

Question/Comment

Government Response (Govt Use Only)

Resulted in change in

RFP? (Y/N)

(Govt Use

Only)

Change Reference

(Govt Use Only)

K-001 N/A Will there be an Industry Day visit for the solicitation?? No. N N/A

K-002 N/A However, we were curious if there is an existing company that is providing these services and are they going to bid on continuing service?

The previous contractor for FA483019FA095 BTS was EPS Corporation. However, the government can neither predict nor disclose whether they will be bidding on this upcoming re-compete.

N N/A

T-001 Attachment 1 Performance Work Statement, pg. 10, Section 2.2

PWS Paragraph 2.2 requires that Contractors respond within 2 hours and complete replacement or repair within 8 hours for malfunctioning equipment or components. Please specify which specific systems (NNG-911, VPS, ACD, CAIRS, UPS. Etc.) and which specific components (handholes, VOIP Phones, Weatherproof Phones, etc) are included in this requirement.

A) Does the Government furnish these repair/replacement components?

B) If the Government does NOT provide these components, is the Contractor required to maintain an inventory of EVERY single component that may be required?

C) Is there a LIST or INVENTORY of required replacement parts that must be stored on Base for maintenance?

Please refer to Attachment 1 – Performance Work Statement, Section 2.2, Cable Plant Maintenance.

For all other systems, please refer to Attachment 1 – Performance Work Statement in its entirety, and Attachment 1 – Performance Work Statement, Section 2.15, Outage Restoration.

A)No

B)Yes

C)No

T-002 Attachment 1 Performance Work Statement, pg. ?, Section

For OSP Cable Plant failures, how does the Government expect contractors to replace or patch OSP Cable Sections that are direct buried or in underground ducts? Just the process for Obtaining a Dig Permit requires far more than 8 hours.

Please refer to Attachment 1 – Performance Work Statement, Section 3.3, Work Order and Remedy Ticket Classifications.

Exceptions to time limits may be allowed, with the written approval of the COR or CO.

N N/A

T-003

Attachment 1 Performance Work Statement, pg. 14, Section Paragraph 2.15 Outage Restoration and Section

2.10.1 Maintenance repair

Logs

PWS Paragraph 2.15 Outage Restoration and PWS Paragraph

2.10.1 Maintenance repair Logs - PWS 2.10.1 lists

"Restoration Priority (emergency, priority, or routine) but the only description in the PWS is in PWS 2.17, which defines "Emergency Outages" and provides a required 2 hour response time. Nowhere in the PWS are Workload Estimates provided for Outage Restorations.

Please provide estimated monthly quantities, definitions and response times for each class of Outage Restoration (Emergency, Priority and Routine).

Please see Attachment 9, Workload Estimate.

Response times for each class are defined in Section 3.3 Work Order and Remedy Ticket Classifications.

Y Addition of

Attachment 9 Workload Estimate

T-004 Attachment 1 Performance Work Statement, pg. 17, Section 3.2, Work Orders

PWS Paragraph 3.2 Work Orders - indicates that ROM Estimates/Surveys for Work Orders are required.

A) Please confirm whether the labor to conduct these surveys and prepare the ROM’s/Estimate are to be included in the Monthly Maintenance and provide Workload Estimates.

B) Also, please clarify if the 5-day turnaround time applies for Large Projects, Outside Plant Projects or Projects in Secure Buildings, where Building or Outside Plant Access may require an escort or Confined Space Access. 5 days turnaround time would be very difficult for these types of projects.

A) Labor to conduct site surveys is included in Monthly Maintenance.

B)The contractor shall comply with the time limits listed from the time of receipt of the work order. However, exceptions to time limits may be allowed, with the written approval of the COR or CO, and with appropriate justification.

N N/A

T-005 Attachment 1 PWS Paragraph 3.2 Work Order Procedures and 3.8 Special Please see Attachment 9, Workload Estimate. Y Addition of

HIDALGO, HANNAH CAMILLE E 1st Lt USAF ACC 23 CONS/PKB Confirm verbiage

Performance Work Statement, pg. 17-19, Section 3.2, Work Order Procedures and 3.8 Special Project Requirements

Project Requirements - require Contractors to conduct Site Surveys and prepare and provide ROM/Estimates (for 3.2) and detailed proposals (3.8), but neither Section provides workload estimates.

A) Please confirm that the surveys and estimates/ROMS/Tech Solutions requested in these Sections are to be included in the O&M Pricing.

B) If so, please provide Workload Estimates for 3.2 and 3.8 Surveys and Solutions.

Attachment 9 Workload Estimate

T-006 Attachment 1 Performance Work Statement, pg. 26, Section 5.8

PWS Paragraph 5.8 states that contractors are to perform Cable Location, Staking and Marking, but provides NO workload estimates. Please provide Workload Estimates, either via "Average number of Cable Locates per month/year, or establish a maximum annual footage to be covered under Maintenance Pricing.

Please see Attachment 9, Workload Estimate. Y Addition of

Attachment 9 Workload Estimate

K-003 Attachment 1 Performance Work Statement, pg. 19, Section 3.5

PWS Paragraph 3.5 - Work Orders Subject to Construction Wage Rate Requirements - suggests that DBA Wage Act may be required, but NO David Bacon/Construction Wage Act Determination is included in RFP Documents. Should Bidders assume that ONLY SCA Wages will apply for Work Orders?

No. Construction Wage Rate will apply depending upon the work efforts performed. Any work efforts subject to Construction Wage Rates, per PWS Section 3.5., shall be identified by the Offeror and forwarded to the COR and CO for approval before work commences.

N N/A

K-004

Attachment 1 Performance Work Statement, pg. 19, Section

3.7 Payment via

Government Purchase Card(GPC)

PWS Paragraph - 3.7 Payment via Government Purchase Card(GPC) – Will the Government be funding the GPC Transaction Fee separately, or should bidders include the Fee in their CLIN/PID Pricing? Fee should be incorporated into the Offeror’s CLIN/PID pricing. N N/A

T-007 Attachment 1 Performance Work Statement, pg. 6, Section 1.3

PWS Paragraph 1.3 – Are all Key Personnel (Site Lead, Lineman (ISP), Lineman (OSP) and VOIP Tech) required to be Onsite during normal working hours or can they work remotely?

All Key Personnel are required to be Onsite during normal working hours. If deemed necessary or appropriate, working remotely would be approved on a case-by-case basis.

N N/A

P-001 Solicitation, FA483024R0004, pg. 49- 55, Section 3. Past Performance

Will the Government accept CPARS in lieu of PPQs? Reference solicitation Addendum to FAR Provision 52.212-1, Instructions to Offerors - Commercial Products and Commercial Services, Section E(3)(c). CPARS will be reviewed in addition to PPI, not in lieu of.

P-002 Attachment 7, PP Information, Section D,

pg. 1

Section D of Attachment 7 refers to the Grounds Maintenance acquisition. Should this be in reference to Base Telecommunications

Yes. Y Attachment 7

P-003 Solicitation, FA483024R0004, pg. 49- 55, Section 3. Past Performance

Will the Government allow Past Performance from a subcontractor to be included in the list of references? The Government will accept Past Performance from an Offeror that has contracted with the federal, state and /or local government.

N N/A

K-005 Solicitation, FA483024R0004, pg. 49- 55, E.2.b.ii Subfactor 2

Please clarify the following:

1. What is the assessment that the government requires for evaluation?

2. Offerors are instructed to outline the decision making process; what is the decision to be made that the offeror is required to outline?

3. Offerors are instructed to provide a gap analysis; what is the gap(s) that the offerors are required to analyze?

1. The Staffing Plan shall summarize all the assessments and analyses conducted in formulating the Staffing Plan. The Government will evaluate the Offeror's Staffing Plan in accordance with the evaluation criteria outlined in the solicitation.

2. The Government will evaluate how the Offeror’s Staffing Plan outlines their decision-making process. At this time, the Government cannot anticipate nor predict what decisions will need to be made and are asking what the Offeror's decision making process itself entails.

3. The Offeror shall provide a Gap Analysis within the Staffing Plan that references how the Offeror will address any fluctuations in personnel/vacancies should they occur.

K-006 Solicitation, FA483024R0004, pg. 49- 55, E.2.b.iii Subfactor 3

Offeror is instructed to submit Qualification documents, but PWS 1.3 indicates that “all certifications shall be provided to the COR within 30 days after award”. Please clarify when are Qualification documents are to be provided to the government.

The Candidate Qualification Documents must be submitted in accordance with instructions for Technical Volume, Subfactor 3.

Qualification documents, to include resumes, shall demonstrate the qualifications of each position.

Reference PWS Section1.3. Certifications shall be provided for all minimum personnel identified by the Government with the proposal. If the Offeror identifies additional personnel that are required to perform this service that are not indicated in Section 1.3, certifications for those personnel shall be provided within 30 days after award.

N N/A

T-008 Solicitation, FA483024R0004, pg. 49- 55, E.2.b.iii Subfactor 3 and PWS 1.3

1. What are the types of certifications required for the key personnel that offerors are required to provided documentation for?

2. What kind of training program will meet the certification requirements for the key personnel?

3. Do all the current incumbent employees and key personnel meet the training and certification requirements for this acquisition?

Certifications and qualifications are stated in 1.3.1 ,1.3.2, 1.3.3,

1.3.4 of Attachment 1 – Performance Work Statement. N N/A

K-007 Solicitation, FA483024R0004, pg. 49- 55, E.2.b.iii Subfactor 3

30-page limit for resumes and qualification documentation gives the appearance of undue advantage to the incumbent.

Please consider removing the page limit from this subfactor and making resumes/documents not part of the total Technical volume page count.

The 30-page limit for qualification documents ensures the Government is not overburdened with extraneous information pertaining to candidate qualification documentation. It does not give any advantage to the incumbent nor any other potential Offeror. Resumes are limited to 5 pages.

N N/A

T-009 Solicitation, FA483024R0004, pg. 49- 55, E.2.b.iii Subfactor 3

Are letters of commitment required from the key personnel?

No. N N/A

T-010 Solicitation, FA483024R0004, pg. 49- 55, E.2.b.iii Subfactor 3

There appears to be a hard return error between Lineman and Inside Plant. Please correct or clarify. Hard return error has been corrected. Y N/A

C-001 Attachment 3 Pricing Schedule Worksheet, Tab C&D, Rows 134 through

What are the numbers and “Estimated” in Column A of tab C&D referenced to?

The numbers are used to reference pre-priced items on work order submittals for COR approval. The “Estimated” on the PID pricing schedule has no significant value to the Offeror pertaining to pricing.

N N/A

C-002

Attachment 1 Performance Work Statement, pg. 33, PWS Sections 8.2, 8.3, 8.4, and 8.5

Are offerors required to price these items in addition to the items in Attachment 3?

Per PWS Section 8.1, this is included in Monthly Maintenance. N N/A

T-011

Attachment 1 Performance Work Statement, pg. 33, 8.5 Customer Premise Equipment – Voice Services

Reference: Intrinsic Safe Phone and Weather-Proof Phone;

are they truly both VG450s? If they are truly both VG450, why are they separately itemized? They are separately itemized because they are different types of phones. They are copper phones that are connected to the Voice Gateway (Cisco VG450).

N N/A

C-003 Attachment 3 Pricing Schedule Worksheet, Tabs A&B and C&D

Is the PIDS list current to the acquisition effort?

Yes. N N/A

T-012 Attachment 3 Pricing Schedule Worksheet, Tabs A&B and C&D

Can we price Qty one (1) item per PID?

Yes.

T-013 Attachment 3 Pricing Schedule Worksheet, Can the Government provide Part Numbers for the PIDS list? No. N N/A

Tabs A&B and C&D

C-006 Attachment 3 Pricing Schedule Worksheet, Tabs A&B and C&D

If there is a substantial price increase, say 5 to 10%, to individual PIDS that contractor can request for that item to be re-quoted?

No, the inflation chart is on the PIID schedule for future price inflation. N N/A

C-007 Attachment 3 Pricing Schedule Worksheet, Tabs A&B and C&D

Can we include estimated shipping in the cost?

Yes, please include estimated shipping in the cost. N N/A

T-014 Attachment 3 Pricing Schedule Worksheet, Tabs A&B and C&D

Can refurbished and or used equipment be used when unable to require new? If unable to acquire new, refurbished equipment may be used on a case-by-case basis.

C-008 Attachment 3 Pricing Schedule Worksheet, Tabs A&B and C&D

Is the government requiring a warranty on new or used equipment? Please refer to Section 5.6 - Warranty and 5.6.4 - Equipment

Warranty of Attachment 1, Performance Work Statement. N N/A

C-009 Attachment 3

PIDS

Will the government provide the awardee with a tax exemption certificate? No. N N/A

C-010 Solicitation FA483024R0004, pg. 52, Evaluation for Award, 1.

Price

Will the TEP (Total Evaluated Price) include the total price of all PID list items? Yes, this will be for evaluation purposes only. Reference solicitation 52.212-2, Evaluation – Commercial Products and Commercial Services, Evaluation Factors for Award, 1(b).

N N/A

C-011 Attachment 3 Pricing Schedule Worksheet, Tabs A&B and C&D

Can the quantities of each PID list item be revised/adjusted by bidders? No. N N/A

C-012 Attachment 3 PIDS, pg. 1

Would the Government consider developing a NTE lump sum CLIN for material costs for each year of the contract No. N N/A

C-013 Attachment 3 PIDS, pg. 1

Can the Government provide historical records for the replacement of large OSP CLIN list items like manholes, handholes, fiber and copper cabling for example?

No. N N/A

T-015 Attachment 1 Performance Work Statement, pg. 14, Section 2.10.2

Can the government provide a list of suggested test gear that they would like the contractor to always have on site during the contract? No. N N/A

T-016 Attachment 1 Performance Work Statement

Can the government provide history on IDIQ work, provide a list on projected upcoming IDIQ work? No. N N/A

T-017 Attachment 1 Performance Work Statement

Are there any known problems or concerns with either any of the government equipment, infrastructure, or current contractor staffing?

No. N N/A

T-018 Attachment 1 Performance Work Statement

Are there any needs that the current contractor is not meeting now due to Staffing, list all FTE positions currently supported by existing contractor (Manpower), certain required technical Certifications, and or Tooling.

The current Contractor’s performance is not relevant to this acquisition from a potential Offeror’s perspective. However, the Government expects that the successful offeror shall ensure sufficient personnel are assigned and that all personnel are qualified to perform the requirements.

N N/A

T-019 Attachment 1 Performance Work Statement

Can the government provide us with a list of any sustainment maintenance contracts that are being used currently for any of the equipment or is it the new contractor’s responsibility to provide second and third level support?

No; The successful Offeror shall not be required to perform second and third level support for any sustainment maintenance contracts.

N N/A

T-020 Attachment 1 Performance Work Statement

Will the government allow overtime for afterhours, emergencies, or on call pay when needed? No. Please refer to Attachment 1 - Performance Work Statement, Section 9 Glossary and Acronyms, definition, Overtime. N N/A

T-021 Attachment 1 Performance Work Statement

Is it the contractor’s responsibility to monitor after hour alarms on the switch?

No. However, contractor shall provide on-call personnel available 24-7. Please refer to Attachment 1 – Performance Work Statement, Section 1.2, Contractor Personnel and Quality Control.

N N/A

T-022 Attachment 1 Performance Work Statement

Will the government allow remote access to the switch if necessary?

On a case-by-case basis. Please refer to Attachment 1 – Performance Work Statement, Section 1.1, Mission Requirements.

N N/A

HIDALGO, HANNAH CAMILLE E 1st Lt USAF ACC 23 CONS/PKB Confirm with Ms. Erica.

HIDALGO, HANNAH CAMILLE E 2d Lt USAF ACC 23 CONS/PKA Check with Ms. Erica and TSgt Bryce.

Changed the answer a bit - please confirm validity

T-023 Attachment 1 Performance Work Statement

Any pre known problems or concerns with either equipment or infrastructure or anything connected to the phone system? No. N N/A

T-024

Attachment 1 Performance Work Statement

Is the current work force sufficient for the base’s predicted workloads? List all Tech classifications, certifications, labor categories and types, base security requirements, access issues or any other tech requirements needed currently. List of all PM’s including quantities, quarterly, bi-yearly, yearly?

Please reference the PWS for all classifications, security requirements, etc. N N/A

T-025 Attachment 1 Performance Work Statement

History of any work needing subcontractors or added personnel for special projects?

The Government expects that the successful Offeror shall ensure sufficient personnel are assigned and that all personnel are qualified to perform the requirements.

N N/A

T-026 Attachment 1 Performance Work Statement

Is Contractor responsible for retaining or providing any sustainment maintenance contracts for any existing government own equipment? Examples: MSL100, Nortel, Cisco, batteries, UPS systems, Crash phone systems?

Please reference Section 8 of the PWS. N N/A

T-027 Attachment 1 Performance Work Statement

The government’s plan is to completely decommission the Nortel SL100 and the two remote switches by November 24 if this does not happen, we would need to support that position until the switches are decommissioned?

23rd Communications Squadron’s reasonably expects that SL100 will be decommissioned before then end of the current contract.

The decommissioning of SL100 will not affect Solicitation

FA483024R0004.

N N/A

T-028

Attachment 1 Performance Work Statement

List all reports, record keeping requirements using government furnished systems, hardware, and software, that the Contractor is responsible for: Examples GPS, cable records, voice mail, OSP, ISP drawings. List any reports, records Contractor must supply not using government furnished systems?

Please see Attachment 1 – Performance Work Statement. N N/A

T-029 Attachment 1 Performance Work Statement

List of any afterhours call outs notification types of alarm monitoring currently being used and allowed by government.

Will the contractor be allowed to access switch or equipment remotely if needed?

There is currently no alarm monitoring call out notifications. In regards to remote access, please refer to Attachment 1 – Performance Work Statement, Section 1.1, Mission Requirements.

T-030 Attachment 1 Performance Work Statement

Will the government allow overtime or callout pay when required on a case-by-case basis, or will it be the contractor’s responsibility to adjust schedules to meet all needs regardless. History of past callouts or after hours needed?

Please refer to Attachment 1 - Performance Work Statement, Section 9 Glossary and Acronyms, definition, Overtime. N N/A

T-031 Attachment 1 Performance Work Statement

Can the Government provide a list of existing material inventory? No. N N/A

K-008 Solicitation, FA483024R0004

Reference - FA483024R0004, the Moody AFB BTS solicitation are we required to have a Secret Facility clearance to submit a proposal?

Please refer to PWS 1.3.4 Voice over Internet Protocol (VoIP) Technician N N/A

T-032 General How many subscribers are currently on Moody, AFB?

- Are there any expectations to increase or decrease within the next 3-5 years?

Roughly 5,000. No significant changes expected in 3 to 5 years. N N/A

K-009 General Is the incumbent allowed to bid on the new contract? If the incumbent meets the criteria of our solicitation, then yes. N N/A

T-033 General Are the current maintenance records the property of 23rd Comms or the incumbent?

- Will the records be provided to the awardee?

Please refer to Attachment 1 – Performance Work Statement, Section 5.12 Records Management. N N/A

T-034 General Is the current Staff structure sufficient or is there a need for additional personnel?

The Government expects that the successful Offeror shall ensure sufficient personnel are assigned and that all personnel are qualified to perform the requirements.

N N/A

T-035 General Has Moody AFB transitioned to 100% VOIP or are there still remnants of POTS?

Yes. However, there are analog lines that run through a voice gateway that connect to VoIP call manager. N N/A

K-010 Solicitation, FA483024R0004, pg. 49, E.2.b.ii Subfactor 2

In Subfactor 1 Offerors are instructed to explain the approach to ensure successful contract performance IAW the PWS. In Subfactor 2, the instructions given are the same requirements as PWS 4.7 and 4.7.1. Does the government want the offeror to provide the same approach in both Subfactors?

Subfactor 1 is the Technical Approach which shall clearly explain how the Offeror intends to ensure successful contract performance IAW the PWS.

Subfactor 2 is the Staffing Plan which includes PWS

N N/A

HIDALGO, HANNAH CAMILLE E 1st Lt USAF ACC 23 CONS/PKB Changed the answer a bit - please confirm validity

HIDALGO, HANNAH CAMILLE E 1st Lt USAF ACC 23 CONS/PKB Changed the answer a bit - please confirm validity

Changed the answer a bit - please confirm validity.

requirements at Section 4.7 and 4.7.1. pertaining to staffing, recruitment, etc.

These are two different things.

K-011

Solicitation, FA483024R0004, pg. 31, Representations, Certification, & Other Statements

In which volume shall the offerors provide Standard Form 1449. All the Government requires is that the signed and completed SF

1449 be submitted. These are separate stand-alone documents and will not be counted towards any volumes submitted"

N N/A

K-012 Attachment 5, Insurance Compliance

In which proposal volume should offerors provide Attachment 5 Insurance Compliance

These are separate stand-alone documents and will not be counted towards any volumes submitted" All the Government requires is that the signed and completed Insurance Compliance document be submitted.

N N/A

K-013 Solicitation, FA483024R0004, pg. 50, E.3.a Past Performance

Would the government allow the prime contractor to use of sister performance (affiliate performance) to be evaluated as part of the offeror’s performance record if meaningful involvement of the performance is included?

The Government will accept Past Performance from an Offeror that has contracted with the federal, state and /or local Government.

N N/A

K-014 Solicitation, FA483024R0004, pg. 48, I.C

Are offerors allowed to provide the following information in a cover letter? And If yes, in which volume are offerors allowed to include the cover letter in?

“…and Acknowledgement of all Solicitation Amendments (if applicable). Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation. “

Yes, a Cover Letter may be submitted but is not a required format as long as the Offeror acknowledges all amendments and indicates the period of acceptance of offers.

N N/A

T-036 Solicitation, FA483024R0004, pg. 48 I. B

To submit our proposal does the contractor need to currently possess a facility clearance or can the facility clearance be obtained after the award?

At minimum, all contractor personnel must possess/maintain a favorable Tier 3 investigation; formerly a NAC with Local Agency Check and Credit Check (NACLC). This requirement is critical in order to access the database systems within Moody AFB.

Reference solicitation 52.212-1, Instructions to Offerors – Commercial Products and Commercial Services Section I(b). N N/A

T-037 Attachment 1 Performance Work Statement

Can you please verify that a switch Technician will not be needed for the Telephone switch that is being taken out of service per the information we received during the site visit?

23rd Communications Squadron’s reasonably expects that SL100 will be decommissioned before then end of the current contract.

The decommissioning of SL100 will not necessitate the need for the role of a Telephone switch technician, as forementioned during the site visit.

N N/A

C-014 Attachment 3 Pricing Schedule

Per the PWS, the contractor is responsible for the 24/7 on-call support, however on attachment 3 Pricing Schedule Worksheet there is not a column for the overtime rates.

Please clarify.

Please refer to Attachment 1 - Performance Work Statement, Section 9 Glossary and Acronyms, definition, Overtime. 24/7 support is required by the PWS.

Please confirm that this verbiage is valid.