Attachment_1_-_TAP_Data_Entry_Clerk_SOW_19_May_16.pdf

Solicitation No.: FA4830-16-Q-0046 Contract No.: FA4830-16-X-S### Contract Title: TAP DATA ENTRY CLERK

23D FORCE SUPPORT SQUADRON

TRANSITION ASSISTANCE PROGRAM CLERK

STATEMENT OF WORK

Current as of: 19 May 16

23d Contracting Squadron Moody Air Force Base, Georgia

TABLE OF CONTENTS

PARAGRAPH TITLE PAGE(S)

1 DESCRIPTION OF SERVICES 3

2 SERVICES SUMMARY (SS) TABLE 3

3 QUALIFICATIONS AND EXPERIENCE 5

5 APPENDICES (Example)

1. SCOPE

1.1. Service. The Contractor shall provide all personnel, supervision and services, non-personal, necessary to support the Airman and Family Readiness Center (A&FRC), Bldg.

400, 5091 as defined in this Statement of Work (SOW) at Moody AFB, Georgia. The Transition Assistance Data Entry Clerk will provide data entry for the Transition Assistance Program (TAP). The Contractor shall perform to the standards in this SOW.

1.2. Location. 23 FSS/FSFR, Airman & Family readiness Center (A&FRC), 5091 Gardner St., Moody AFB, GA 31699-1501.

1.3. Performance Schedule. The Contractor shall perform services between Tuesday at 0730 EST through Thursday at 1630 EST of each week for a total of twenty (20) hours, with at least one (1) eight (8) hour day and two (2) six (6) hour days, with all Air Force Forms to be completed by 1630 on Thursday of each week and all other documentation within three

(3) service days of receipt. For example, if a document is provided on a Thursday and it is not an Air Force Form, the third service day would be the following Thursday.

1.4. Service Summary.

Performance Objective SOW

REF

Performance Threshold Frequency

Administers the timely and accurate input of congressionally mandated documentation for the Transition Assistance Program

2 Demonstrates 95% compliance.

Periodic Inspection and/or Customer Complaint Feedback.

(Weekly)

Reviews the attendance registration for transition assistance seminars. Creates and disseminates pertinent information and inquires to program participants for the collect and entry of data for statistical reports and transition seminar registration

2 Demonstrates 95% compliance.

Periodic Inspection and/or Customer Complaint Feedback.

(Weekly)

2. TRANSITION ASSISTANCE DATA ENTRY CLERK TASKS

2.1. Data Entry. Contractor will input and maintain accuracy of TAP data and resources in the AFFIRST and TACL systems, including scheduling clients for Pre-separation, Transition Assistance Program Goals, Plans and Success (GPS), Veterans Administration Benefits Briefings I and II, the Education Track, the Technical and Skills Track, the Entrepreneur (Boots to Business) Track, and the Capstone Event.

2.1.1 Contractor shall enter DD Form 2648, Pre-separation Counseling Checklist for Active Component (AC), Active Guard Reserve (AGR), Active Reserve (AR), Full Time Support, (FTS), and Reserve program Administrator (RPA) Service Members; DD Form 2648-1, Transition Assistance Program (TAP) Checklist for Deactivating/Demobilizing National Guard and Reserve Service Members; Individual Transition Plan; DD Form 2958, Service Member Career Readiness Standards/Individual Transition Plan Checklist; and other TAP-related forms. All of these forms must be entered by 1630 each Thursday.

2.2 Out-Processing Personnel. Contractor shall electronically out-process personnel using the virtual Military Personnel Flight (vMPF) system or IAW established procedures.

2.3 Data Entry Report. Contractor must meet with the A&FRC TAP Core Compliance Expert each week to coordinate seminar and program paperwork.

2.4 Customer Notification. The contractor shall e-mail TAP customers class registration information and reminders for scheduled classes: pre-separation counseling, Transition GPS Workshops (e.g. DOD day, Department of Labor Employment Workshop, Veterans Benefits), Capstone, Career Technical Training Track, Accessing Higher Education Track and Entrepreneur IT Track.

2.5 Maintain Schedule. The contractor shall maintain classroom usage schedule, schedule appointments with Career One Stop representative, email appointment schedule to Career One Stop representatives and prepare Transition Assistance Center Classrooms prior to use.

2.6 Agencies Coordination. The contractor shall email partner agencies prior to Transition GPS and Capstone to ensure attendance at the event. Email in-service recruiter a copy of Capstone participants one day prior to the event.

2.7 Maintain Classroom Materials. The contractor shall ensure classroom materials are updated and are available in quantities appropriate for the class size. Print job listings and display in Transition Assistance Center and Discovery Resource Center.

2.8 Maintain handouts. The contractor shall update, copy and display handouts required for each Transition GPS class and advanced tracks.

2.9 Maintain Displays. The contractor shall display current Transition magazines and handouts in the Transition Assistance Center; remove out-of-date materials.

2.10 Stocking. The contractor shall stock classroom with Department of Labor Employment Workshop books.

2.11 Retrieve/Post Job Postings. The contractor shall retrieve job postings from email, post paper copies in the Transition Assistance Center, and post job listings on Trasition Assistance Center LinkedIn page.

2.12 Classroom Preparation. The contractor shall prepare classrooms with appropriate materials prior to each Transition class.

2.13 Customer Records Check. The contractor shall complete customer records checks prior to attendance at Group Pre-separation Counseling, Transition GPS Workshop and Capstone and use validated information to prepare class rosters and to send pre-requirements to participants.

2.14 Filing. The contractor shall electronically archive and manually file Department of Defense forms and mail completed Pre-Separation Counseling Forms/DD Form 2648s on a monthly basis to Automated Records Management System (ARMS).

2.15 Delete Personally Identifiable Information (PII). The contractor shall check each computer for PII left behind by students and delete the PII.

3. QUALIFICATIONS AND EXPERIENCE

3.1. The TAP Clerk shall have the appropriate training and background to be able to perform responsibilities as outlined in this SOW. Training of contract personnel on the use of the data system is a computer based program and completion is required to support the Government requirements of this contract.

3.1.1. The TAP Clerk shall have a minimum of at least one year of related experience in a data entry environemtn and 48 college accredited semester hours or have a minimum of at least three years of related experience in a data entry environment and a high school diploma.

3.1.2. Be familiar with using a personal computer and be familiar with Microsoft computer software applications.

3.1.3. Be able to speak, write and understand the English language fluently. Have basic communication skills appropriate for the professional environment.

3.1.4. The TAP Clerk shall dress in appropriate business attire while in performance of contract.

3.1.5. College transcripts or high school diploma and documentation that validates related experience in a data entry environment.

3.2. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person could create a conflict of interest, nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DD 5500.7-R Joint ethics Regulation (JER), Chapter 2. In addition, the Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities.

3.3. The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall or active duty. The abrupt absence of these personnel could adversely affect the Contractor’s ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

3.4. Knowledge of working with military personnel is highly desirable, but not required.

3.5. English Language Requirement. All contract personnel providing services under this contract shall read, write, understand, and speak the English language with sufficient skill to effectively communicate.

3.6. TAP clerk must be familiar with the use of a computer keyboard to perform data entry at an acceptable rate of speed and be familiar with copier, scanner, and facsimile machine.

4. GENERAL INFORMATION

4.1. Re-Performance. When the service performed does not conform to contract requirement, the Contractor shall re-perform the service in conformity with the contract specifications at no additional cost to the Government. Re-performance of the service(s) shall commence immediately upon notification by the Quality Assurance Evaluator (QAE) and the Contractor shall have a sufficient workforce dedicated to ensure corrections are accomplished by 1200 EST (noon) the following day, unless the following day would be after the Thursday deadline, in which case the corrections would have to be corrected within two (2) hours of notification without degradation to standard service.

4.2. Acceptable Performance. Acceptable performance is achieved when the Contractor’s performance meets the minimum the contract standard(s).

4.3. Unacceptable Performance. Unacceptable performance exists when the Contractor does not meet the minimum contract performance standard(s).

4.3.1. When the Contractor’s performance is unacceptable, the QAE will determine the cause of the unacceptable performance. If any Government action, or lack of action, caused or contributed to the unacceptable performance, the unacceptable performance will not be counted against the Contractor. The QAE will take action to ensure Government action, or lack of action, does not interfere with the Contractor’s performance in the future. The QAE will completely document the circumstance accordingly.

4.3.2. When the unacceptable performance is not the result of Government action, or lack of action, QAE shall promptly notify the Contractor and may issue a *Corrective Action Report (CAR) to the Contractor to assure corrective action is taken. By initialing and dating the

CAR, the Contractor representative is acknowledging that he/she has been informed of the unacceptable performance and is not necessarily agreeing with the performance assessment.

The QAE shall direct the Contractor to re-perform the service, if possible, without additional cost to the Government. If the Contractor challenges the validity of the QAE unacceptable assessment finding, and the QAE and Contractor cannot come to an agreement, the matter shall be referred to the CO for resolution. The Contractor shall be required to return all completed CARs to the QAE no later than the suspense date indicated on the CAR. *Note:

The QAE should discuss with the CO before issuing a CAR.

4.3.3. Unacceptable performance re-performed by the Contractor and acceptable to the QAE shall not be considered a defect. However, unacceptable performance not corrected or re-performed in the timeframe required and still considered unacceptable by the QAE will be considered “a defect”.

4.4. The TAP Clerk shall perform services between 0730 EST Tuesday through 1630 Thursday of each week. In accordance with the Department of Labor (DOL) Wage Decision, as cited in the contract, the Contractor is not required to provide services on the following days:

New Year’s Day 1 January Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February Good Friday Friday before Easter

Memorial Day Last Monday in May Independence Day 4 July

Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November

Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

4.5. In the event of a holiday falling on one of the service days (Tuesday, Wednesday, Thursday) the contractor shall submit an alternate schedule two (2) weeks prior to that holiday to the Contracting Officer for review. If the alternate schedule is approved, the contractor may use this alternate schedule complete all required services.

4.6. Pass and Identification. The Contractor shall ensure each contract employee obtains the required pass and identification items as applicable for Contractor personnel and non- Government owned vehicles. The Security Police Pass and Identification Office located at Moody's South Gate, Building 1030, shall issue these forms. The Contractor shall retrieve all identification media from employees who leave contract employment for any reason before the contract expires; e.g., termination, retirement, etc. These items will be returned to the Contracting Officer. The Contractor shall maintain a current listing of all their employees.

The list shall include employee names and social security numbers. This list shall be provided to the Contracting Officer and the 23d Security Forces Squadron at the contract start date. An updated listing shall be provided upon any change of employee.

4.7. Physical Security. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the end of each work period, all Government facilities, equipment and materials shall be secured.

4.8. Building Security. Building security is ensured by location on a military base and through locked doors. The Contractor shall be provided access to the furnished office space in accordance with Government regulations and policies. The Contractor shall share with Government personnel the protection and security of all Government information and property within the scope of this SOW.

4.9. Emergency Medical Service. Moody Air Force Base Emergency Medical Technicians (EMTs) will provide emergency medical services, if required, on a reimbursable basis. The Contractor is responsible to reimburse the Government.

4.10. Telephone Services. Use of Government-furnished telephone(s) is provided solely for official Government business and shall not be used to transact personal business by the Contractor or his employees. The Contractor shall contact TAP Core Compliance Expert for repair service. The Government will not be responsible for charges for long distance telephone calls made or accepted by Contractor personnel. Telephone services will be subject to the standard monitoring requirements of the Government telephone network.

4.11. The Contractor shall ensure that employees have current and valid qualifications, as listed in paragraph 3.1 – 3.6. before starting work. Vehicle operators shall have a valid Georgia driver’s license.

4.12. For Official Use Only (FOUO). The Contractor shall comply with DoD 5200.1-M, Volume 4, DoD Information Security Program: Controlled Unclassified Information (CUI) requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.13. Personally Identifiable Information (PII). The Contractor shall adhere to the standards contained in AFI 33-332, The Air Force Privacy and Civil Liberties Program.

Contractors who access or handle PII on behalf of the Air Force must follow this Instruction.

The Contractor shall incorporate Federal Acquisition Regulation (FAR) clauses 52.224-1, Privacy Act Notification, and 52.224-2, Privacy Act, into operations. (see FAR website at:

http://www.acquisition.gov/far/

4.14. Base Closures. Work scheduled, but not accomplished because of base closure due to weather, exercise, or actual alert, will be accomplished as soon as possible after reopening the base.

4.15. Employment Restrictions. The Government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.16 Records Management

4.16.1. All records, files, and documents, regardless of media (e.g., paper, electronic, etc.), as described in this SOW, which are the responsibility of the Contractor are the property of the Government and shall remain so upon termination or completion of the contract.

4.16.2. The Contractor shall keep these item(s) current and maintain and dispose of them in accordance with the requirements established in AFI 33-322, Records Management Program, AFMAN 33-363, paragraph 6.4, AFMAN 33-364, paragraph 2.10 and the Air Force Records Disposition Schedule which may be accessed from the following web address:

https://www.my/af.mil/afrims/afrims/afrims/rims.cfm.4

4.16.3. Records shall be turned over to the Government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act. The Moody AFB Records Management Office (23 CS/SCXKR), 257-3500, will provide assistance and training to the Contractor to ensure compliance with federal record keeping requirements.

5. SECURITY REQUIREMENTS

5.1 Security. Contractor Base Pass/Identification (D), Special Clearances and Vehicle Passes. The Contractor shall comply with all base pass requirements, procedures and complete all necessary documents to coordinate personnel and vehicle passes with the CO.

Passes are obtained following CO approval and signature, from Security Forces personnel in the Pass/ID section located in the visitor’s center at the main gate. The Contractor shall follow Security Forces directions and procedures for vehicle searches when entering or leaving the installation.

5.2. Computer Security. Contract personnel shall have successfully completed, as a minimum, a National Agency Check, for appropriate security of privacy act information, before appointed to Moody AFB. The Contractor shall comply with the DoD 5200.2r, Personnel Security Program, and AFI 33-119, Electronic Mail (E-mail) Management and Use, requirements. The Contractor shall be responsible for completing SF85P Worksheet and providing fingerprint cards for each employee immediately following the hiring process.

5.3. Identification common Access Card (CAC). Contract personnel will require computer access. A request must but be submitted through the Contractor Verification System. The CO is designated as the sponsor and will assist with this process. Once issued, the CAC card must be in the Contractors possession at all times while on base and performing official duties.

5.3.1. Should there be a delay for the Contractor to obtain a CAC the TAP Clerk would perform other clerical duties, not requiring the use of computers requiring a card. These duties could include answering the phone, filing, copying, and shredding.

5.4. Traffic Laws. The Contractor and its employees shall comply with all federal, state, local and base traffic regulations. The use of cell phones without a true “hands-free” device, while operating any vehicle, low speed vehicle (golf cart, mower, tractor, etc.), or cycle is prohibited on all DoD installations. Violation shall result in denial/revocation of installation driving privileges.

5.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately-owned vehicle while on Moody AFB.

5.6. Reporting Requirements. Contractor personnel shall report to an appropriate military authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

5.7. Physical Security. The Contractor shall be responsible for safeguarding all Government facilities and property provided for Contractor use. At the end of each work period all Government facilities’, equipment, and materials shall be secured.

5.8. Security Compliance. The Contractor shall comply with all DoD, Air Force, and Moody AFB security requirements regarding Contractor access and operations while on the installation.

6. HEALTH AND SAFETY ON GOVERNMENT INSTALLATIONS

6.1. Pass and Identification. The Contractor shall ensure each contract employee obtains the required pass and identification items as applicable for Contractor personnel and non- Government owned vehicles. The Security Police Pass and Identification Office located at Moody's South Gate, Building 1030, shall issue these forms. The Contractor shall retrieve all identification media from employees who leave contract employment for any reason before the contract expires; e.g., termination, retirement, etc. These items will be returned to the Contracting Officer. The Contractor shall maintain a current listing of all their employees.

The list shall include employee names and social security numbers. This list shall be provided to the Contracting Officer and the 23rd Security Forces Squadron at the contract start date. An updated listing shall be provided upon any change of employee.

6.2. Contractor Manpower Reporting. The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Medical Laboratory services at Moody AFB via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

7. WORKLOAD ESTIMATE

7.1. We currently provide a maximum of 125 seminars per year, generating an estimated hourly workload of 1,040 hours, within TAP. Mission requirements may result in this number increasing or decreasing.