Attachment_1_-_Draft_PWS.pdf

Solicitation No.: FA4830-15-Q-0010 Attachment 1

Requirement: Housekeeping Services

PERFORMANCE WORK STATEMENT (PWS)

FOR

BUILDING 580 DORMITORY

HOUSEKEEPING

AT

MOODY AIR FORCE BASE, GA

November 25, 2014

1.0 DESCRIPTION OF SERVICES. The contractor shall provide all personnel to perform labor, equipment, tools, vehicles, materials, supervision, and other items and services necessary to ensure a continuous standard of commercial cleaning identified as "Prestige Cleaning" and housekeeping services in accordance with all local, state, and Federal laws and the requirements of this Performance Work Statement (PWS) for the government identified

Building 580 at Moody AFB, Georgia. The contractor shall provide Prestige Cleaning service for dorm rooms to include bath areas and common areas. Common areas are defined as all areas not considered included in the dorm rooms. This includes: hallways, lounge areas, laundry rooms, and charge of quarters (CQ) area, day rooms, phone banks, and restrooms not inside of a dorm room. The contractor shall, upon notification, perform emergency cleaning required in Building 580 or area identified above.

1.1 PRESTIGE CLEANING. The contractor shall provide "Prestige Cleaning" in Building 580. Prestige Cleaning includes the tasks listed in Appendix III (not otherwise noted as Deep or Carpet Cleaning) and is defined as a cleaning standard that will provide unsolicited compliments from the Contracting Officer (CO), Contracting

Officer’s Representative (COR), facility manager, dormitory residents, or visitors and one that will minimize cleaning complaints from the aforementioned. The prescribed tasks and frequencies stated in Appendix III are not a limitation of the duties or obligation of the Contractor to maintain Building 580 in a prestigious manner. Prestige

Cleaning, as referenced in this PWS is the same as “Top Cleaning.” Prestige Cleaning does not include services identified as deep cleaning in paragraph 1.1.1

1.1.1 DEEP CLEANING. The contractor shall perform deep cleaning of rooms following the departure of each occupant and prior to the arrival of the next occupant. The government will provide the contractor with the necessary information on inbound /outbound personnel for deep cleaning planning purposes. The contractor shall, upon request from the CO, deep clean rooms needing additional cleaning. This cleaning shall be more in-depth than normal Prestige Cleaning to include windows, window treatment cleaning, (inside only), walls, and ceilings.

Movement of beds and other furniture items shall be accomplished to allow access to areas normally not cleaned by

Prestige Cleaning. Approximate cleaning areas square footage is contained in Appendix II.

1.1.2 CARPET CLEANING (HALLWAYS). The contractor shall shampoo hallway carpets, as needed, upon request by the CO when these services are required. The contractor shall remove any and all stains and dirt surfaces to obtain a clean appearance. Approximate area square footage areas are contained in Appendix II.

1.1.3 CARPET CLEANING (DORM ROOMS). The contractor shall, upon request from the CO, shampoo individual rooms needing carpet cleaning. These rooms will be given to the contractor on an as needed basis when these services are required. A listing of the rooms will be provided to the contractor. Approximate area square footage is contained in Appendix II.

1.1.4 CARPET CLEANING (COMMON AREAS). The contractor shall, upon direction from the CO, shampoo common areas of carpet to include day rooms and lobbies throughout Building 580 on an as needed basis. A listing of the rooms will be provided to the contractor. Approximate area square footage is contained in Appendix II.

1.1.5 Prestige Cleaning does not include Carpet Cleaning.

1.2 Acceptable Services (Prestige/and or Deep Cleaning) Services shall be considered acceptable upon meeting the standards prescribed as Prestige/and or Deep Cleaning. Services considered unacceptable upon validation complaint shall be re-performed at no additional cost to the Government.

1.2.1 Acceptable Services (Prestige/and or Deep Cleaning): Services shall be considered acceptable upon meeting the standard prescribed in 1.1.2 and Appendix III. The contractor shall provide Prestige/and or Deep Cleaning service for dorm rooms to include bath areas and common areas. Common areas are defined as all areas not considered included in the dorm rooms. This includes: hallways, lounge areas, laundry rooms, and charge of quarters (CQ) area, day rooms, phone banks, and restrooms not inside of a dorm room.

1.2.2 EMERGENCY CLEANING SERVICE. Upon notification, the contractor shall perform emergency cleaning required in Building 580 as identified in paragraph 1.1 above.

1.3 EMERGENCY CLEANING SERVICES AND RESPONSE TIME. The CO, or the designated representative (identified in writing by the Contracting Officer), may request emergency cleaning services (which may include carpet shampooing) for the appropriate and required task(s). The contractor shall respond to the emergency call within two hours of notification. The CO's request for emergency cleaning services may be verbal.

Emergency cleaning shall be completed no later than the date and time designated by the CO or COR.

1.3.1 LOCATION. The contractor shall clean dorm rooms and common areas in Building 580. The contractor will clean the dorm rooms in building 580 Monday thru Thursday and on Friday when requested by the CO, or the designated representative (identified in writing by the Contracting Officer). Advanced notice will be given to the contractor when dorm room cleaning on Friday will be needed.

2.0 GENERAL INFORMATION

2.1 OCCUPANCY OF DORM ROOMS. Dorm rooms, in general, will be occupied for a 6 to 10 month period by each student. Periodically there should be a one-to-three week break in occupancy from the end of one occupied timeframe until the beginning of the next occupied timeframe.

2.2 BILLING SCHEDULE. The contractor shall invoice at the end of each month.

2.3 HOURS OF OPERATION. The normal hours available to clean Building 580 are 0800 to 1600, Monday through Thursday not to include weekends or Federal holidays. The contractor is not required to provide service on the following days unless required for Emergency Cleaning as indicated in Para 1.3.

New Year’s Day 1 January

Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February

Good Friday March/April

Memorial Day Last Monday in May

Independence Day 4 July

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day 11 November

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

2.3.1 Holidays. If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on

Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance.

2.3.2 The Contractor may substitute the “Good Friday” holiday time-off for the day after Thanksgiving, which is usually considered a “family day” for the general base population. If the Contractor decides to take advantage of this option, this arrangement must be finalized between the CO, Contractor, and COR two (2) weeks prior to the holiday. If substitution is used, the Contractor shall perform scheduled services on Good Friday at no additional cost to the government.

2.4 CLEANING SCHEDULES. Cleaning of scheduled rooms shall be done in accordance with Appendix III.

The contractor shall not clean any dorm room while a student is actually in the room.

2.5 CONTRACTOR PERSONNEL. Prior to contract performance the contractor shall designate a contract manager in writing (to include contact information for the primary and alternate representatives) who shall be responsible for performance of work prior to contract performance. The contract manager, or alternate, shall be available during normal duty hours. After normal duty hours, the contract manager shall be available for emergency service, defined in paragraph 1.3, via telephone. The Contractor shall designate, in writing, the name(s) and telephone number(s) of the individual(s) to be contacted for emergency services. All employees shall wear contractor provided uniforms, which are clearly distinguishable from all US military uniforms, and they shall wear contractor furnished identification badges.

2.6 RELIGIOUS MATERIAL. The contractor shall inform its employees that they are to remain cognizant of any and all religious material located in the dormitory. All religious items (i.e. prayer rugs, prayer beads, and The

Quran) shall not be handled unless authorized by a government representative.

2.7 PHYSICAL SECURITY. The contractor shall be responsible for safeguarding all occupants’ property, Government property provided for contractor use, as well as for the contractor's property. At the close of each workday, Government facilities, equipment, and materials shall be secured by the contractor. Keys provided to the contractor shall be maintained in a manner to preclude unauthorized personnel from gaining access to them. Only the contract manager or COR shall be issued a master key, which shall remain in their possession while on duty.

The contractor shall reimburse the Government for lost keys.

2.8 MATERIALS SAFETY DATA SHEETS (MSDS). The contractor shall provide to the Government three

(3) copies of the MSDS for all cleaning products used during the performance of this contract. The contractor shall use no cleaning product until approved by Moody AFB Bioenvironmental personnel.

2.9 SMOKING PROHIBITED. In addition to the base standard of smoke-free buildings, smoking is also prohibited on the entire Moody AFB campus, whether in a building or not. Anyone wanting to smoke can sit in their parked vehicle in the parking lot or approved smoking area. At no time will any cigarettes, cigars, or cigarette butts be left on any part of Moody AFB.

2.10 JANITORIAL CLOSETS. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor shall be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The Government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings. Should the Contractor determine it to be in the Contractor's best interest to store cleaning materials in various facilities on the base, the Contractor shall follow all base environmental requirements for the storage of those chemicals at no additional cost to the government.

2.11 CONTINUATION OF ESSENTIAL CONTRACTOR SERVICES. It is determined the custodial services essential to this PWS during a crisis are as follows: The Contractor, Project Manager, Quality Control, services provided building 580. The personnel listed are required, as well as the required services to be performed during any crisis, unless the Contractor is notified otherwise by the CO.

2.11.1 The Contractor is directed to clauses DFARS 252.237-7023—Continuation of Essential Contractor Services and DFARS 252.237-2024--Notice of Continuation of Essential Contractor Services included in this contract. The

Contractor is responsible for completing and turning in to the CO all information and/or data requested from these clauses at the pre-performance conference.

3.0 SECURITY REQUIREMENTS FOR UNCLASSIFIED SERVICES

3.1 Contractor Notification Responsibilities: The contractor shall notify the 23 WG Information Protection office at least 30 days before on-base performance of the cleaning service. The notification shall include:

a. Name, address, and telephone number of contractor representatives.

b. The contract number and contracting agency.

c. The reason for the service (i.e., work to be performed).

d. The location(s) of service performance and future performance, if known.

e. The date service performance begins.

f. Any change to information previously provided under this paragraph.

3.2 SECURITY MANAGER APPOINTMENT: The contractor shall appoint a security manager for on-base service performance. The security manager may be a full-time position or an additional duty position. The security manager shall provide the contractor’s employees with security education and training required by DoDM 5200.01, DoD Information Security Program, Volume 3, Enclosure 5, and AFI 31-401, Information Security Program

Management. The contractor will provide the 23 WG Information Protection office with the name and telephone number of the security manager.

3.3 VISIT REQUEST: Contractors participating in the National Industrial Security Program are authorized to use

Joint Personnel Adjudication System (JPAS) in lieu of sending Visitor Authorization Letters (VALs) for classified visits to Department of Defense facilities and military installations. VALs are only required if the contractor isn’t using JPAS or if contractor personnel whose access level and affiliation are not accurately reflected in JPAS.

However, some agencies may still require VALs to be submitted for access to their facilities.

3.4 OBTAINING AND RETRIEVING IDENTIFICATION MEDIA: As prescribed by the AFFARS 5352.242-

9000, Contractor access to Air Force installations, the contractor shall comply with the following requirements:

a. The contractor shall obtain base identification for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished identification badges while visiting or performing work on the installation.

b. The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of contractor employees needing access to the base. The letter will also specify the contractor individual(s) authorized to sign requests for base identification credentials. The contracting officer will endorse the request and forward it to the issuing base pass and registration office for processing. When reporting to the base pass and registration office for issue of military identification credentials for access to the installation, contractor individual(s) will need a valid state or Federal issued picture identification. To operate a vehicle on base, contractor individual(s) will need to provide a valid driver’s license, current vehicle registration, and a valid vehicle insurance certificate.

c. During performance of the service, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt(within 3 days after employee has been terminated) return of credentials for any employee who no longer requires access to the work site.

d. Upon completion or termination of the service or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to contractor employees are returned to the issuing office.

The issuing office will verify all base identification passes have been returned and/or accounted for. The issuing office will forward a memorandum to the contractor individual authorized to sign a request for base identification credentials indicating the badges have been turned in. The DD Form 577 (signature card) for the contractor authorized requestor will be destroyed, and the individual will not long be authorized to sign the

DD Form 1172 (Application for Uniform Services Identification Cards).

e. Failure to comply with these requirements may result in withholding of final payment.

3.5 PASS AND IDENTIFICATION ITEMS: The contractor shall ensure the following pass and identification items required for service performance are obtained for their employees:

a. DD Form 1172, Application for Uniformed Services Identification Card (AFI 36-3026, Identification

Cards For Members of The Uniformed Services, Their Family Members, and Other Eligible Personnel, and

AETC Instruction 36-3001, Issue and Control of AETC Civilian Identification (ID) Cards).

b. DoD Common Access Card (CAC), (AFI 36-3026).

c. DBIDS card/pass (AF Form 75 may be used only if DBIDS is inoperable).

d. AF Form 1199, USAF Restricted Area Badge, or locally developed badge, if required.

3.6 COMPUTER AND NETWORK ACCESS REQUIREMENTS: Contractor personnel that require access to unclassified Government computers and operations systems (Automated Information Systems – AIS) will be designated as AIS-III - Nonsensitive Positions. Contractor personnel must submit a National Agency Check with

Inquiries (NACI) and the NACI be favorability adjudicated before operating Government furnished computer workstations or systems that have access to Air Force e-mail systems. These investigations shall be submitted by the Government at no additional cost to the contractor. The contractor shall comply with the DoD 5200.2-R, Personnel Security Program, and AFI 33-119, Air Force Messaging, requirements, AFMAN 33-282, Computer

Security, AFSSI 7700, Emission Security (EMSEC) Program, and applicable AFKAGs, AFIs, and AFSSIs for

Communications Security (COMSEC), and AFI 10-701, Operations Security (OPSEC) Instructions.

3.7 UNESCORTED ENTRY TO RESTRICTED AREAS: Contractor personnel requiring unescorted entry to restricted areas designated by the installation commander shall comply with base access requirements: AFI 31-101, Integrated Defense, DoD 5200.2-R, and AFI 31-501, Personnel Security Program Management, as applicable.

Contractor personnel shall be the subject of a favorably adjudicated National Agency Check with Inquiries (NACI) investigation to qualify for unescorted entry to a restricted area. The Air Force shall submit NACI investigations for contractor employees at no additional cost to the contractor. Contractor personnel must contact the unit security manager to obtain the required paperwork for NACI and restricted area badges.

3.8 ENTRY PROCEDURES TO CONTROLLED/RESTRICTED AREAS: The contractor shall comply with and implement local base procedures for entry to Air Force controlled and restricted areas.

3.9 FREEDOM OF INFORMATION ACT PROGRAM (FOIA): The contractor shall comply with DoD

Regulation 5400.7-R/Air Force Supplement, DoD Freedom of Information Act Program, requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. The contractor shall comply with AFI 33-

332, Air Force Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of

1974 authorized by Title 10, United States Code, and section 8013. The contractor shall maintain records in accordance Air Force manual (AFMAN) 33-363, Management of Records, and disposed of them in accordance with

Air Force Records Information Management System (AFRIMS) Records Disposition Schedule (RDS) located at https://www.my.af.mil/gcss-af61a/afrims/ afrims/. See PWS attachment section C para 1.1 & 1.2

3.10 REPORTING REQUIREMENTS: The contractor shall comply with the requirements in AFI 71-101, Volume 1, Criminal Investigations, and Volume 2, Protective Service Matters. Contractor personnel shall report to the 23 WG Information Protection Office any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

3.11 PHYSICAL SECURITY: Areas controlled by contractor employees shall comply with base operations plans/instructions for FPCON procedures, Random Antiterrorism Measures (RAMS), and local search/identification requirements. The contractor shall safeguard all Government property, including controlled forms, provided for contractor use. At the close of each work period, Government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured by the contractor.

3.11.1 Report fire hazards, conditions, and items in need of repair to the Government COR.

3.11.2 Turn in lost and found articles to the facility manager or COR.

3.11.3 Notify COR when unauthorized or suspicious persons are seen on the premises.

https://www.my.af.mil/gcss-af61a/afrims/%20afrims/

3.11.4 The Contractor shall notify the COR of any conditions that may interrupt or delay performance in this PWS, such as locked facilities, occupied rooms, adverse weather conditions, and/or any other conditions. Once any delay issue has been resolved, the Contractor shall start performance within three (3) duty hours of notification of resolution.

3.11.5 The Contractor shall display, etc., the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

3.12 INTERNAL OPERATING INSTRUCTIONS: The contractor will adhere to the Air Force activity operating instructions (OI) for internal circulation control, protection of resources, and to regulate entry into Air

Force controlled areas during normal, simulated, and actual emergency operations.

3.13 KEY CONTROL: The contractor shall adhere to the Air Force activity operating instructions and control procedures to ensure keys issued to the contractor by the Government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the Government. All Government issued keys will be turned in at the end of employment or contract. Lost keys shall be reported immediately to the Air

Force activity that issued the keys. The Government replaces lost keys or performs re-keying. The total cost of lost keys, re-keying, or lock replacement shall be deducted from the monthly payment due the contractor.

3.14 GOVERNMENT AUTHORIZATION: The contractor shall ensure its employees do not allow Government issued keys to be used by personnel other than current authorized contractor employees. Contractor employees shall not use keys to open work areas for personnel other than contractor employees engaged in performance of their duties, unless authorized by the Government functional area chief.

3.15 ACCESS LOCK COMBINATIONS: Access lock combinations are “For Official Use Only” and will be protected from unauthorized personnel. The contractor will adhere to the Air Force activity operating instruction

(OI) for ensuring lock combinations are not revealed to unauthorized persons and ensure the procedures are implemented. The contractor is not authorized to record lock combinations without written approval by the

Government functional director.

3.16 SECURITY ALARM ACCESS CODES: Security alarm access codes are “For Official Use Only” and will be protected from unauthorized personnel. Security alarm access codes will be given to contractor employees who require entry into areas with security alarms. Contractor employees will adhere to the Air Force activity operating instructions and will properly safeguard alarm access codes to prevent unauthorized disclosure. The contractor will not record alarm access codes without written approval by the Government functional director.

3.17 TRAFFIC LAWS: The contractor and its employees shall comply with all base traffic regulations.

3.18 CELLULAR PHONE OPERATION POLICY: The use of cellular phones while operating a motorized vehicle is prohibited on Moody AFB. Although discouraged, drivers are authorized to use devices, i.e. ear bud or ear boom, which allow hands-free operation of cellular phones. The device must not cover both ears. This policy applies to everyone driving on Moody AFB.

3.19 SECURITY EDUCATION AND TRAINING: The contractor will be required to participate in the

Government’s in-house and web-based security training program under the terms of the contract. The Government will provide the contractor with access to the Advance Distributed Learning Service (ADLS) web site. Contractor personnel will complete Information Protection, DoD Information Assurance, and Force Protection computer based training and other security related training as directed at the ADLS or GOLEARN web site.

3.20 HEALTHCARE: Healthcare will be provided at the local military treatment facility on an emergency reimbursable basis only.

4.0. RECORDS MANAGEMENT: All records, files, documents, regardless of media (e.g., paper, electronic, etc.), as described in the PWS, that are the responsibility of the Contractor are the property of the Government and shall remain so upon termination or completion of the contract.

4.1. The Contractor shall keep these items current and maintain and dispose of them in accordance with the requirements established in Air Force Instruction (AFI) 33-322, Records Management Program, paragraph 10, Air

Force Manual (AFMAN) 33-363, paragraph 6.4, Air Force Manual (AFMAN) 33-364, paragraph 2.10, and the Air

Force Records Disposition Schedule which may be accessed at https://www.my.af.mil/afrims/afrims/afrims/rims.cfm.

4.2. Records shall be turned over to the Government upon completion of the contract, unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act. The Moody AFB Records Management Office

(23 CS/SCXKR), (229) 257-3500, will provide assistance and training to the Contractor to ensure compliance with

Federal record keeping requirements.

4.3. CONTRACTOR MANPOWER REPORTING. The contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract for housekeeping services at Moody AFB via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year.

Contractors may direct questions to the CMRA help desk.

5.0. SERVICE SUMMARY. The contract service requirements are summarized in performance standards that relate directly to mission success. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS provides information on contract requirements, the expected level of

Contractor performance (performance threshold) and the expected method of assessment by the Government to ensure services have been provided. These thresholds are a key element to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial thirty (30) days of the contract, two (2) additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

SS PERFORMANCE

OBJECTIVE

Performance Objective

SOW REFERENCE PERFORMANCE

THRESHOLD

SS-01

Prestige Cleaning: All areas shall be cleaned to the standard of Prestige Cleaning

Para 1.1, 1.1.5 &

Appendix IV

Not more than 10 customer complaints per month. *

SS-02 Deep Cleaning: Identified

Rooms and Areas

Para 1.1.1 &

Appendix IV

Not more than 2 complaints, per assignment by COR *

SS-03 Carpet Cleaning: Identified

Area shall be cleaned to the standard of Prestige Cleaning

Para 1.1.2,1.1.3 & 1.1.4 Not more than 1 customer complaint *

SS-04 Emergency Cleaning: Identified

Area shall be cleaned to the standard of Prestige Cleaning

Para 1.2.2 & 1.3 Not more than 2 customer complaints per assignment by

Contracting Officer *

5.1 COR INSPECTION CRITERIA AND GUIDANCE

5.1.1 Quality Control - The observation techniques and activities used by the contractor to fulfill requirements for quality. (Example: Contractor Inspections, Audits, Records, etc.)

5.1.2 Quality Assurance (QA) - The planned and systematic activities and/or processes implemented in a quality system so that quality requirements for a product or service will be fulfilled. (Customer Communication process, Inspection process, Training, System Assessment/Audits, etc.) (Example: Government surveillance, observation and documentation of contractor services and activities) https://www.my.af.mil/afrims/afrims/afrims/rims.cfm

5.1.3 Critical nonconformance - A nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission. (Example: Areas were not safely cornered off during or after mopping)

5.1.4 Major non-conformance - A non-conformance, other than critical, that will result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. (Example: Office space could not be used because carpets were not dried after periodic cleaning/shampooing.)

5.1.5 Minor non-conformance - A non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. (Examples: small water marks on mirrors, carpets not vacuumed under tables.)

5.1.6 Performance Threshold - The performance threshold is the maximum number of deficiencies that can occur in a given period.

5.1.7 Quality Control. The Contractor shall develop and maintain a quality control (QC) program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this

PWS. The QC program shall be documented in a written Quality Control Plan (QCP). The Contractor shall develop and implement systems and procedures to ensure performance to contractual requirements are maintained and managed. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in the Service Summary. As part of the quality control program, the Contractor shall submit a written QCP to the CO for review, feedback, comment, and validation. The plan shall be submitted no later than the pre-performance conference. The plan shall specifically address the Contractor's strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required. Records of all inspections, corrective and preventive actions shall be maintained and made available to the COR upon request.

4.1.8 Quality Assurance. The Government COR shall conduct surveillance activities and evaluate the Contractor's performance to ensure services are received in accordance with requirements set forth in this contract. These surveillance activities shall be accomplished in a manner which is timely to ensure no defects are initiated after

Contractor has provided the services. The COR will utilize the Contractor's work schedule, to plan their inspections and surveillance activities. The COR will record inspection and surveillance results which then become the official

Air Force record of the Contractor's performance. Defects noted during surveillance activities will be communicated to the Contractor in a timely manner to allow for re-performance per the established re-performance

5.2 PERIODIC SURVEILLANCE: This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s incorporated Cleaning Frequency Schedule (CFS). Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation.

5.2.1 Any defect noted during an inspection or surveillance shall be recorded, and the Contractor shall re-perform the service within the re-performance threshold of the SS.

5.2.2 Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO.

5.2.3 Exceeding the performance threshold of these performance objectives, in any combination for any two (2), or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress

Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract

Terms and Conditions - Commercial Items, Inspection/Acceptance.

6.0 GOVERNMENT FURNISHED FACILITIES AND PROPERTY

6.1. GOVERNMENT FURNISHED FACILITIES: Unless otherwise stated in the PWS, the contractor shall provide all other facilities required to perform this PWS. See PWS section 2.10, Janitorial Closets.

6.2. GOVERNMENT FURNISHED PROPERTY: The contractor will provide the bed linens required for weekly linen changing, linen carts, trash bags, and toilet paper and hand soap. The contractor shall furnish all other supplies/property required to perform this PWS.

6.3. GOVERNMENT FURNISHED SERVICES: The contractor will provide laundry cleaning services for all bed linens, as required. Except for the services specifically identified herein, the contractor shall furnish all other services required to perform this PWS.

6.4. CONSERVATION OF UTILITIES: The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities which include the following:

6.4.1. Lights shall be used only in areas where and when work is actually being performed.

6.4.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

6.4.3. Water faucets or valves shall be turned off after the required use has been accomplished.

7.0. PHASE OUT

7.1. If there is a change in contractor or if the operation reverts to in-house, the incumbent contractor will provide familiarization, to the government or the follow-on contractor, whichever the case may be. During the phase-out familiarization period, the incumbent will be fully responsible for the operation of this contract.

7.2. The government reserves the right to conduct site visits in all contractor operated facilities, in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to someone other than the incumbent, the incumbent contractor will cooperate to the fullest extent required to permit an orderly change over to the successor contractor. With regard to the successor contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

7.3. The contractor taking over the contract shall be allowed to start setting up its operation 30 calendar days prior to the start date of the contract with the approval and verification by COR. In response to the approval and verification, the COR will ensure to provide any necessary coordination. If any damage to the government property by incumbent contractor occurs it shall be covered by the contractor for any action approved and verified by COR initially. The contractor taking over contract will keep/take inventory of material, equipment from incumbent contractor and the government.

8.0 APPENDICES

Appendix I: Publications

Appendix II: Square Footage/Square Yardage Calculations

Appendix III: Cleaning Schedule

APPENDIX I

PUBLICATIONS

Publications and forms applicable to this Performance Work Statement (PWS) are listed below. The Government has coded publications as mandatory (M) or advisory (A). The contractor shall follow those publications coded as mandatory to the extent (that is, the specific procedure in a paragraph, section, chapter, or volume) specified in the

PWS. The contractor shall be guided by those coded advisory to the extent necessary to meet requirements in this

PWS. At the start of the contract, the Government will provide access to the web site for all publications and forms listed. The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. It is the contractor’s responsibility to use the most current version of all publications.

The contractor shall immediately implement those changes in publications that result in a decrease or no change in the contract price. Before implementing any such revision, supplement, or amendment that will result in an increase in contract price, the contractor shall submit to the Contracting Officer (CO) a price proposal for approval. Price proposals shall be submitted within 30 calendar days from the date the contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. The Government will consider changes in the contract price due to supplements and amendments under the FAR 52.212-4 "Contract Terms and

Conditions-Commercial Items" clause. The Government will continue to supply the Government forms needed for daily operations. Upon completion of the contract, the contractor shall return to the Government all issued publications and unused forms.

M = Mandatory Guidance, A = Advisory or Supplemental Information

The following documentation will provide all needed background to offer insight and direction.

Reference

Number Title (and Website, if applicable) Date

M

/A

Applicable

Paragraph

AFI 10-701 Operations Security (OPSEC) Instructions 8 Jun 2011 M All

AFI 31-101 Integrated Defense 8 Oct 2009 M All

AFI 31-401 Information Security Program Management 1 Nov 2005 M All

AFI 31-501 Personnel Security Program Management 27 Jan 2005 M All

AFI 31-601 Industrial Security Program Management 29 Jun 2005 M All

AFI 33-332 The Air Force Privacy and Civil Liberties Program 5 Jun 2013 M All

AFI 36-3026

Identification Cards for Members of the

Uniformed Service, Their Eligible Family

Members, and Other Eligible Personnel 17 Jun 2009 M All

AFI 71-101 Vol 1 Criminal Investigations 8 Apr 2011 M All

AFI 71-101 Vol 2 Protective Service Matters 17 May 2011 M All

AFSSI 7700 Emission Security (EMSEC) 14 Apr 2009 M All

DoDI 5220.22 Industrial Security Regulation 18 Mar 2011 M All

DoDI 5200.01 Information Security Program 13 Jun 2011 M All

DoD 5200.2-R Personnel Security Program 9 Apr 1999 M All

DoD 5400.7-R DoD Freedom of Information Act 11 Apr 2006 M All

DoDD 5500.07 Standards of Conduct 29 Nov 2007 M All

AFPD 31-6 Industrial Security 1 Apr 2000 M All

AFMAN 31-116 Air Force Motor Vehicle Traffic Supervision 9 May 2012 M All

AFMAN 33-363 Management of Records 1 Mar 2008 M All

AFMAN 33-382 Computer Security 27 Mar 2012 M All

APPENDIX II

ESTIMATED SQUARE FOOTAGE/SQUARE YARDAGE CALCULATIONS

BUILDING 580:

Room Type of Surface Sq Ft /Sq Yds

1st floor entrance (S/B listed as Common Area) Tile 1050 sq. ft.

1st floor dayroom (Common Area) Carpet 336 sq. ft.

1st floor bathroom Tile 39 sq. ft.

2nd floor dayroom(Common Area) Carpet 1370 sq. ft.

2nd floor dayroom(Common Area) Linoleum 63 sq. ft.

3rd floor dayroom (Common Area) Carpet 1370 sq. ft.

3rd floor dayroom (Common Area) Linoleum 63 sq. ft.

Occupants Room (Total 328 sq. ft.)

Bedroom Carpet 196 sq ft.

Bathroom Floor Linoleum 18 sq. ft.

Bathroom Shower 9 sq. ft.

Foyer Linoleum 60 sq. ft.

Closet Linoleum 45 sq. ft.

2 cabinet sinks 22" X 24"

2 mirrors

1 toilet

Carpet Cleaning Dimensions Sq Ft

First Floor Lobby Area (Common Area) SY 52 X 38 1976 sq. ft.

Second Floor Lobby Area SY 52 X 38 1976 sq. ft.

Third Floor Lobby Area SY 52 X 38 1976 sq. ft.

First Floor Hallway SY 267 X 6 1602 sq. ft.

Second Floor Hallway SY 267 X 6 1602 sq. ft.

Third Floor Hallway SY 267 X 6 1602 sq. ft.

First Floor Individual Rooms SY 14 X 14 196 sq. ft.

Second Floor Individual Rooms SY 14 X 14 196 sq. ft.

Third Floor Individual Rooms SY 14 X 14 196 sq. ft.

APPENDIX III

CLEANING SCHEDULE

Cleaning Requirements Frequency

Vacuum common areas (student rooms, hallways, day rooms, and CQ area) M-Th

Dust common areas (to include student day rooms, phone banks) M-Th

Clean water fountains & ice machines M-Th

Clean stairwells and entrance areas to include exterior overhang M-Th

Dust, sweep, mop, wipe down, general cleaning of Laundry rooms M-Th

Sweep Linen rooms M-Th

Clean each student bathroom area: M-Th

Toilet M-Th

Shower M-Th

Bathroom Floor M-Th

Sink M-Th

Mirror M-Th

Vacuum student rooms M-Th

Dust Window sills M-Th

Trash removal (all areas) M-Th

Make Beds M-Th

Change bed linens Weekly

Deep Clean Rooms As Needed

Deep cleaning of rooms shall consist of moving furniture to allow vacuuming, baseboard cleaning, Cleaning of windows inside only, Dusting of all furniture, Carpet cleaning in rooms, hallways, and common areas and mold removal in bathrooms, if required.

As Needed

Carpet cleaning shall consist of movement of furniture to allow total surface cleaning of areas in rooms, hallways, and common areas. Carpet cleaning is defined as the shampooing and or extraction of soiled contaminants to carpet using industry standards for carpet cleaning.

As Needed

*Unless Indicated as “Deep Cleaning” or “Carpet Cleaning,” contractor is to perform

“Prestige Cleaning” in accordance with the schedule.

SPECIFIC TASK DEFINITIONS

WATER FOUNTAINS & ICE MACHINES: All surface areas shall have a clean appearance with no visible smudges, streaks, soil, debris, water spots, mineral deposits, scale, mold or other foreign matter. Stainless steel or chrome surfaces and fixtures shall have a shined appearance free of streaks, water spots, excess cleaning compounds, fingerprints or other foreign matter.

MIRRORS: Mirrored surfaces shall have a clean appearance with no visible smudges, fingerprints, streaks, soil, debris, or water spots. Stainless steel or chrome surfaces shall have a shined appearance free of streaks, water spots, excess cleaning compounds, fingerprints or other foreign matter.

SINKS: All surface areas, fixtures and accessories shall have a clean appearance with no visible smudges, streaks, soil, debris, bodily fluids, rust stains, water spots, mineral deposits, scale, mold or other foreign matter.

Stainless steel or chrome surfaces and fixture shall have a shined appearance free of streaks, water spots, excess cleaning compounds, fingerprints or other foreign matter.

TOILETS: All surface areas, fixtures and accessories shall have a clean appearance with no visible smudges, streaks, soil, debris, bodily fluids, rust stains, water spots, mineral deposits, scale, mold or other foreign matter.

Stainless steel or chrome surfaces and fixture shall have a shined appearance free of streaks, water spots, and excess cleaning compounds, fingerprints or other foreign matter.

CARPET: The contractor shall move all furnishings and other easily movable items when vacuuming or shampooing carpets. All carpeted areas shall be vacuumed. The contractor shall perform deep soil extractions on heavily soiled areas in accordance with manufacturers’ approved methods as advised under the limitations of deep cleaning. Heavily stained areas that cannot be cleaned by vacuuming, deep soil extractions, bonnet/pad cleaning shall be brought to the attention of the COR. The carpet shall be free from all visible soil, debris, and stains. All furnishings shall be returned to their original location. The contractor shall schedule carpet cleaning during times other than normal hours of operation to minimize impact on the mission of the 81FS. The contractor shall develop a work schedule to ensure all carpet surfaces are shampooed once informed of the need for deep cleaning. All carpeted areas shall be completely cleaned by deep soil extraction method and by applying a heavy-duty spot remover in heavily soiled areas. After deep soil extraction, the carpeted area will be dry, uniform in appearance and be free of stains and discoloration. All cleaning solutions shall be removed from walls, furniture, trash receptacles, chairs and other similar items.

URINALS: All surface areas, fixtures and accessories shall have a clean appearance with no visible smudges, streaks, soil, debris, bodily fluids, rust stains, water spots, mineral deposits, scale, mold or other foreign matter.

Stainless steel or chrome surfaces and fixture shall have a shined appearance free of streaks, water spots and excess cleaning compounds, fingerprints or other foreign matter. Contractor shall maintain and restock deodorizing disk as required.

SHOWERS: All surface areas, fixtures and accessories shall have a clean appearance with no visible smudges, streaks, soil, debris, bodily fluids, rust stains, water spots, mineral deposits, scale, mold, soap scum, or other foreign matter. Stainless steel or chrome surfaces and fixture shall have a shined appearance free of streaks, water spots, excess cleaning compounds, fingerprints or other foreign matter.

VENETIAN AND/OR MINI BLINDS: All surface areas shall have a clean appearance with no visible smudges, streaks, soil, debris, water spots, mold, or other foreign matter. The contractor shall develop a daily work schedule to ensure services are performed on all blinds on a quarterly basis.

SOAP: Contractor shall ensure all dispensers are adequately stocked with soap at all times. All dispenser surface areas shall have a clean appearance with no visible smudges, streaks, soil, debris, bodily fluids, rust stains, water spots, mineral deposits, scale, mold or other foreign matter.

PAPER TOWELS: Contractor shall ensure all dispensers are adequately stocked with paper towels at all times. All dispenser surfaces areas shall have a clean appearance with no visible smudges, streaks, soil, debris, bodily fluids, rust stains, water spots, mineral deposits, scale, mold or other foreign matter.

TOILET PAPER: Contractor shall ensure bathrooms are adequately stocked with toilet paper at all times. All dispenser surface areas shall have a clean appearance with no visible smudges, streaks, soil, debris, bodily fluids, rust stains, water spots, mineral deposits, scale, mold or other foreign matter.

TRASH RECEPTACLES: Contractor shall remove trash from all wastebaskets and other trash containers. Trash shall be disposed of in secured plastic bags and disposed of in the nearest outside trash collection point. All boxes, cans, and paper placed near a trash receptacle and marked “TRASH” shall be removed. The contractor shall only maintain a one day supply of liners in the trash container. The contractor shall replace soiled receptacle liners maintained in the trash container. All debris or liquids remaining in a trash receptacle due to a leaky plastic trash bag must be removed. The contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such collection. Trash receptacle's interior and exterior surfaces shall be free of soil, debris and odors.

Receptacles will be placed back in their original location with a clean trashcan liner.

DUSTING: The Contractor shall dust all horizontal and vertical surfaces to ensure interior surfaces maintain a clean appearance with no visible smudges, fingerprints, streaks, soil, debris, adhesives, scuffmarks, or water spots.

Stainless steel or chrome surfaces shall have a shined appearance free of streaks, water spots, and excess cleaning compounds, fingerprints or other foreign matter. Wood surfaces shall have a clean and shiny appearance with no visible smudges, fingerprints, streaks, soil, debris, water spots, or excess oils/polishing compounds.

LOW LEVEL DUSTING: The contractor will dust all vertical and horizontal surfaces under six (6) ft.

HIGH LEVEL DUSTING: The contractor will dust all vertical and horizontal surfaces over six 6 ft. The contractor shall develop a work schedule to ensure all dusting over six (6) ft is completed on a weekly basis. Ceiling surfaces shall have a clean appearance with no visible soil, debris, stains, cobwebs or water spots.

LINEN: The contractor shall transport dirty/clean linen to/from dorm on Monday and Thursday or as needed to a room identified by the COR before 0900. Linen transportation will be in separate containers with separate trips making sure clean linen will not be transported with dirty linen. The contractor will supply/replace all linen. The contractor shall maintain adequate linen stock levels (to accommodate emergency linen changes) in areas specified by the COR.