Statement of Work - EOS Library.pdf

STATEMENT OF WORK (SOW)

FOR

PURCHASE OF EOS WEB INTEGRATED LIBRARY SYSTEM FOR AIR FORCE CIVIL

ENGINEER CENTER TECHNICAL INFORMATION CENTER

AFCEC, Tyndall AFB, FL 32403

30 September 2026

STATEMENT OF WORK

TABLE OF CONTENTS

SECTION PAGE

1 DESCRIPTION OF SERVICES 2

2 PURPOSE & SCOPE 2

3 REQUIREMENTS 2

4 DELIVERY INFORMATION 6

1. DESCRIPTION OF SERVICES

The vendor shall provide the Integrated Library System (ILS), Electronic Online System (EOS)

Web Academic software and services. This is a cloud-based/cloud-provided catalog and automation system that tracks library circulation, classification manager, course reserves, electronic content manager, electronic resource manager, Interlibrary Loan, Indexer, Internet

Protocol (IP) authentication, Knowledge Builder module, media bookings, Online Public Access

Catalog (OPAC) Discovery, reference tracking, serials, Z39.50 Server access, 3M.SIP2 Self

Check capability, acquisitions, cataloging, and quarterly data exports.

2. PURPOSE & SCOPE

An Integrated Library System (also known as a Library Management System) is a requirement for all Air Force Technical Information Centers, per Chapter 16, Library Program, and Chapter

17, Technical Information Centers, in AFI 34-101, Air Force Morale, Welfare, and Recreation

(MWR) Programs and Use Eligibility. An ILS is used to track and inventory all library assets, collection management and disposal of materials, circulation control, catalog and manage bibliographic records, provide access to an online public access catalog, electronic resource management, and provide security controls for access to data. Per AFI 34-101, para. 16.26, all libraries should use, at a minimum, an ILS with the following operations and services that meet current industry standards: circulation control, cataloging, online public access catalog with current bibliographic records, and a web interface with the ability to embed eResource links behind one level of user authentication (i.e., login screen). For Technical Information Centers, specifically, program managers must maintain an ILS which employs the most current technology to organize and make accessible their organization’s unique collections.

The current AFCEC EOS.Web ILS has 31k cataloged items containing 545k entries and 9k linked technical documents. The current EOS.Web system is Sharepoint enabled. It has 732 active accounts and is accessible to over 6k users. Because this is cloud-based, the data is available only through the current web based EOS.Web solution. EOS.Web based software provides global connectivity to information resources needed by the widely dispersed Air Force

Civil Engineer Center community.

3. REQUIREMENTS

3.1 The vendor shall:

• Provide an EOS Integrated Library System (ILS) solution

• Provide an EOS Internet web hosted solution (system)

• Provide server storage, on host’s server, of electronic documents accessible through a web-hosted environment

• Provide a toll-free support line, as well as email, live chat, and online services for clients.

• Provide for daily, weekly, and monthly back-ups and provide a quarterly backup file to AFCEC that is sent to AFCEC_TIC@us.af.mil

• Provide upgrades every three weeks at no extra charge and load all enhancements for clients as well as provide updated context-sensitive help files https://usaf-my.dps.mil/personal/debra_richlin_us_af_mil/Documents/Documents/MY%20DOCUMENTS/___2026%20AFCEC/July%202026%20Common%20Drive%20folders/FY26/New%20TIC%20EOS%20docs/AFCEC_TIC@us.af.mil

• Provide for a high level of information backup redundancy and security

• Own and operate their own data centers with co-locations

• Offer a Web OPAC (Web Online Public Access Catalog) solution

• Allow end users a voice in which to make suggestions and vote on enhancements to the product while also offering development partnerships

• Be a certified Gold Microsoft Partner and have a MS-certified infrastructure

• The vendor’s head office shall be located within the mainland of North America

• Maintain FEDRAMP approval with DoW Authorization to Operate which allows

AFCEC to access their product using the NIPRNet.

3.2 The system shall:

• System will be available 99% of the time

• Be a software as a service (SAAS) delivery model

• Provide 24/7 anywhere live customer access and technical support

• Provide off-site back-ups

• Provide a tracking system within an integrated web hosted environment to accommodate requirements to produce a weekly transmittal or check in report that includes all received titles for a set time frame

• Use respected computing and library standards

• Provide Self-checkout capabilities SIP 2 protocol (3M)

• Provide an OPAC web interface

• Provide user manuals and documentation, both online and in print or cd format

• Have the ability to create a group of custom research materials and make them available for searching, such as a document created in-house, new publications or current awareness lists

• Have an interlibrary loan (ILL) module that integrates with circulation and acquisitions for tracking movement / shipping costs of items

• Have an integrated course reserves module that allows for patron OPAC access

• Have built in knowledge management tools that are fully integrated into the OPAC for unstructured materials processing

• Have an integrated media bookings module that allows items to be reserved in advance while still allowing checkout of the item prior to the reserve period

• Include the ability to create and track frequently asked questions (FAQ) for a knowledge base that is searchable from the OPAC with web forms for patrons

• Include the ability to integrate with self-checkout equipment using the SIP 2 protocol

(3M)

• Include the ability for full text indexing and searching of electronic documents

• Provide the ability to capture electronic content automatically and disseminate same to patrons via email routing

• Provide an electronic resource management module for tracking licenses, access and purchase of electronic resources integrated with acquisitions

• Provide a secure access point employing Internet Protocol (IP) authentication based on IP range to restrict OPAC to approved users

• Provide a way to classify materials to restrict access to certain records and / or documents based on patron type / role

• Include a web-based report writer to generate customized reports out of the existing management reports (EOS has over 100 report formats already included)

• Include transport layer encryption for secure transmissions from point of origin to EOS data centers and back with minimum 1024-bit encryption (SSL)

• Provide an OPAC discovery tool with automatic detection of mobile devices in order to provide a mobile OPAC interface

• If it is not EOS, then compatible with current EOS data solution to allow data to be seamlessly transferred from EOS to the new solution.

• If it is not EOS, contractor shall transfer EOS data from government supplied back-up data into new system. Contractor shall validate and verify that data is correct in new system by cross checking uploaded data against original file.

3.3 OPAC

• Allow the library to create and customize borrower names and passwords for web

OPAC access

• Allow for on-site customization of pre-scripted searches

• The OPAC shall allow for all major Internet browsers (IE, Chrome, Foxfire, etc).

3.4 Circulation

− Have the ability to add borrowers to the system and borrower tracking

− Have a charging system for check out, check in, renewals, holds, interlibrary loans

− Offer total flexibility in establishing loan periods, patron types and patron blocks and other circulation parameters − Generate late (overdue) notices

− Be able to create routing slips for resources

3.5 Serials

− Have a fully integrated Serials module, which has the ability to import MARC records and accurately predict complex enumeration schemes

− Have the ability to send serials claims to vendors such as EBSCO via electronic data interchange

− Allow for automated serials check in

− Allow for periodical (serials) ordering

3.6 Cataloging

− Have the ability to load and configure both Machine Readable Cataloging (MARC) records and non-MARC records

− Have the ability to customize the status of items in the catalog, including whether or not an item is OPAC viewable, password protected or available only at the host location

− Have an auto-generated numbering field for unique numbers to be assigned to certain records

− Be able to support a multi-part record to represent bibliographic, copy and item distinctions for large record sets and serial subscriptions

− Be able to automatically generate copy and item numbers

− Be able to generate batch labels

− Have multi-label format capability

− Allow user defined label content, including title, copy information and numbering

− Have the ability to add fields quickly and easily as well as to suppress / modify fields

− Have the ability to access unlimited notes for entry of custom taxonomy information such as a list of effective pages or table of contents

− Allow for cataloguing and identification of internal and external publications

− Allow for cataloguing and identification of specialized records such as drawings and reports

− Have the ability to classify information that is not a good fit for a typical bibliographic record

3.7 OPAC Web Interface

− Provide a clean, simple and easily navigated interface

− Have the ability to customize the status of items in the catalog, including whether or not an item is OPAC viewable, password protected or available only at the host location

− Provide customizable OPAC web interface

− Support Google-published APIs for book jackets and Google Gadgets

− Support Rich Site Summary (RSS) feeds that can be accessed from the online public access catalog (OPAC), subscribed to directly by patrons, or embedded into other web pages

− Support patron ratings, online reviews, and professional networking tools from the

OPAC, with the option to have library staff approve any and all activity before it is available for public viewing

3.8 Administrative Functions

− Provide the system administrator with the ability to do on-site creation and customization of reports

− Provide the ability to schedule all reports, system tasks, and processes with email alerts to staff when the report / task / process is complete

− Allow for full onsite customization of search menus to be done on site

− Have the ability to have multiple templates within the database

− Allow for personalized customization services

− Have an integrated automated claiming system

− Have the ability to email reports through an integrated web hosted environment

− Have the ability to add borrowers to the system and borrower tracking

− Have easy report generating and the ability to print from multiple locations

− Allow for web-based report/writer capabilities on site

− Have easy to understand software menus

− Have the ability to add supplier or vendor information with ease

− Have the ability to add fields quickly and easily as well as to suppress / modify fields

− Allow for auto generation within the system of barcodes for borrowers

− Allow for auto generation within the system of barcodes for publications for circulation purposes Provide regular (quarterly) updates

− Be able to create routing slips for resource

4. DELIVERY

The contractor shall ensure that delivery and data is seamless between this contract and the current contract (FA4819-22-P-0004).

Deliver product to:

Michelle L. Aguirre

139 Barnes Drive, Suite 2

Technical Information Center

Tyndall AFB, FL 32403

Office: 850-283-6285

Cell: 520-310-3224

Michelle.aguirre@us.af.mil

AFCEC_TIC@us.af.mil

Delivery Acceptance in WAWF (COR) is:

AFCEC/CXAE

Debra Richlin

139 Barnes Drive, Suite 2

Tyndall AFB, FL 32403

Office: 850-283-6016

Debra.richlin@us.af.mil mailto:Michelle.aguirre@us.af.mil file:///C:/Users/1410679767C/Documents/Budget/Contracts/EOS/New%20Contract%2022-27/AFCEC_TIC@us.af.mil mailto:Debra.richlin@us.af.mil

FOR