Att. 2-Question and Answer.pdf
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- Data Recovery Service
- Solicitation number
- FA480320QB134
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| File | Type | Posted |
|---|---|---|
| Att. 1-SOW-Data Recovery.pdf | ||
| SOL-FA480320QB134-CE Data Recovery.pdf |
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ATTACHMENT 2: QUESTION/ANSWER
Question: Can you provide either documentation on what happened to the drive(s) or specific failure symptoms (For example, making a clicking noise or blue screen)?
Answer from customer: NCC server techs came to put \\vlsb-as-cewimsp server back onto network, at that time the server needed updates. The updates unfortunately took longer than usual so a hard reboot was done. Upon the hard reboot, the server never booted back to OS-Operating System. Only was able to boot into the RAID Controller WebOS and there the error messages stated Drive slot 2 HDD bad configuration. At that time that HDD was replace with a new HDD and that drive was rebuilt. During the rebuilt another drive failed, the attached pictures will show details.
Contacted the companies for the Server and the RAID Controller for step-by-step troubleshooting to no success. However, did find out the onboard RAID controller failed hence-[Missing Backplane].
Also tried to recover data from initial failed HDD to no success, HDD couldn’t be detected via using external HDD reader and HDD slaving method. HDD only clicked.
*Please see attached photos below*
File details come from the government source that posted it. Updated .