Attachment_1 _Demineralized_Water_Services_PWS _22_July_2015.pdf

Solicitation Number: FA4801-15-R-0022

PERFORMANCE WORK STATEMENT

(PWS)

LEASE AND SERVICE

OF INDUSTRIAL

REVERSE OSMOSIS AND WATER SOFTENER

EQUIPMENT

Holloman Air Force Base, NM 22 July 2015

Reviewed:

DALE WOOSLEY, Civ, DAF Date Functional Commander

DON J. HARSHEY, Civ, DAF Date Contract Officer Representative

PATTI J. REN, Civ, DAF Date Quality Assurance Program Coordinator

DAVID J. MORGAN JR., SSgt, USAF Date Contracting Officer

22 July, 2015

22 July 2015

HARSHEY.DON.J.118

3735949

Digitally signed by HARSHEY.DON.J.1183735949 DN: c=US, o=U.S. Government, ou=DoD, ou=PKI, ou=USAF, cn=HARSHEY.DON.J.1183735949 Date: 2015.07.22 11:22:03 -06'00'

WOOSLEY.DALE

.M.1046510310

Digitally signed by

WOOSLEY.DALE.M.1046510310

DN: c=US, o=U.S. Government, ou=DoD, ou=PKI, ou=USAF, cn=WOOSLEY.DALE.M.1046510310 Date: 2015.07.22 12:39:23 -06'00'

REN.PATTI.J.1083572775

Digitally signed by REN.PATTI.J.1083572775 DN: c=US, o=U.S. Government, ou=DoD, ou=PKI, ou=USAF, cn=REN.PATTI.J.1083572775 Date: 2015.07.23 08:21:57 -06'00'

MORGAN.DAVID.JA

MES.JR.1100354710

Digitally signed by

MORGAN.DAVID.JAMES.JR.1100354710

DN: c=US, o=U.S. Government, ou=DoD, ou=PKI, ou=USAF, cn=MORGAN.DAVID.JAMES.JR.1100354710 Date: 2015.07.23 08:52:48 -06'00'

TABLE OF CONTENTS

Paragraph Page

1.0. DESCRIPTION OF SERVICES

2.0 SERVICES SUMMARY

3.0 GOVERNMENT FURNISHED EQUIPMENT

4.0 GENERAL INFORMATION

5.0 APPENDICES

A. Total Estimated Work Quantities.

B. Estimated Work Quantities for Mission Essential Buildings.

C. Estimated Work Quantities for Non-Mission Essential Buildings.

D. Summary Bid Schedule.

E. Maps.

1. DESCRIPTION OF SERVICES:

The Contractor shall provide all new industrial grade equipment (systems will be 300 gpd units at minimum), personnel, tools, materials, supervision, and other items and services necessary to lease, maintain, and service all water softeners and reverse osmosis (RO) systems, as defined in this Performance Work Statement (PWS) at Holloman AFB, NM. The total estimated quantities of work are listed in Appendix A.

1.1. RAW WATER DATA/SYSTEM REQUIREMENTS:

The Holloman Air Force Base potable water system produces high Total Dissolved Solids (TDS), averaging approximately 500-700 mg/l and a total hardness of approximately 400-600 mg/l as Calcium Carbonate (Ca CO3) (23-35 grains per gallon), an average pH of 7.4. The base requires soft, less than 100 mg/l (TDS) processed water, including dining facility equipment, boilers, humidifiers, mission essential laboratory and operational processes, ice machines and drinking water systems. Mission essential buildings are outlined in Appendix B and non-mission essential buildings are outlined in Appendix C.

1.2. GENERAL REQUIREMENTS:

1.2.1. Upon award of contract, the Contractor shall install all new industrial grade leased equipment, maintain, service, clean, adjust, secure and perform all operational checks and scheduled maintenance to water softeners and reverse osmosis systems and equipment as required by manufacturers specifications. The new units installed shall have an industrial grade softener unit before the industrial grade reverse osmosis unit at each location to maximize RO efficiency and sized accordingly to satisfy each system’s water demand requirements. One unit or water treatment system (WTS), shall consist of one (1) water softening unit (capable of regenerating onsite) AND one (1) reverse osmosis unit.

1.2.2. The Contractor shall install new industrial grade equipment and make all necessary utility connections in accordance with state electrical and plumbing codes. The Contractor shall also be responsible for connecting the processed water lines to the receiving equipment (up to 50 linear feet).

1.2.3. In addition to the Contractor supplying the leased industrial grade equipment in Appendix B and C, the Contractor shall ensure that the systems leased shall include any other equipment necessary to facilitate delivery to the final point of application. This would include pressurized or un-pressurized storage tanks, booster pumps, additional lines, faucets, test ports, and so on.

This will be at no additional cost to the government.

1.2.4. The Contractor shall deliver, unload, provide a monthly salt delivery schedule, and fill salt for water softeners.

1.2.5. All services to ALL industrial grade leased equipment shall have stickers, markers, or tags stating when the equipment is serviced or exchanged in order to comply with delivery schedule as indicated in PWS. The sticker, marker, or tag shall include facility number and name of the servicing technician.

1.2.5.1. The COR may inspect systems at any time for stickers, markers or tags, and other items throughout the life of the contract. If at any time the COR finds a discrepancy, the contractor shall correct the discrepancy, within agreed period of time.

1.2.6. Contractor Cleanup. The Contractor shall, at all times, keep work areas free from accumulations of waste material, spilled salt, tools, equipment, and materials. Upon completion of the job, the Contractor shall leave the work area and premises in a clean, neat and workmanlike condition.

1.3. SERVICE CALL REQUIREMENTS:

1.3.1. Customer complaints from building facility managers will be validated by the contract officer representative (COR). The COR shall determine how critical the repair of the system is by classifying the service call as routine or as an emergency. The COR shall have the authority to contact the contractor directly to inform him that the system is inoperative and give as many specific details as possible to the contractor in order to expedite the repairs and/or problems.

Contractor shall respond to service calls generated by designated COR, Contract Administrator (CA) or CO only.

1.3.2. Response Time for Service Calls:

1.3.2.1. Routine Service Calls. The Contractor shall respond to all routine service calls within 8 business hours of notification during normal working hours.

1.3.2.2. Emergency Service Calls. In the event of an emergency, the contractor shall respond within 4 hours from notification. Emergency situations will be considered, but not limited to:

• mission essential equipment shutting down due to failures in the water conditioning generating systems;

• an excessive flooding condition at an area where the water cannot be shut down due to other high-risk circumstances.

1.3.2.3. Exceptions. The above times shall be met, unless the Contractor specifically informs the COR, CA or CO that, due to the magnitude of the work involved or the non-availability of the required parts, the above times cannot be met. In such cases, the Contractor and the COR, CA or the CO shall mutually agree upon the time period in which the repairs shall be made, and once such an arrangement is reached, the Contractor shall complete the repairs within the agreed time period.

1.4. SCHEDULES AND DOCUMENTATION:

1.4.1. Salt Delivery Schedule. The contractor shall develop and implement a monthly salt delivery schedule for water softeners which shall be submitted to the COR no later than the fifth

(5th) working day of each corresponding month. The contractor shall adhere to this schedule to ensure system efficiency and minimal downtime.

1.4.2. Service and Maintenance Schedules.

1.4.2.1. Annual Schedule. The contractor shall develop and implement this schedule no later than 10 days after award of contract and no later than 15 October of each option year, thereafter.

The schedule shall include all of the necessary inspections, tests, services, and repair of all equipment. It should also include any scheduled preventive maintenance (i.e. filter changes, modules or membranes). The schedule is to be based upon commercial practices, including manufacturers' recommendations, handbooks, operating/service manuals, and contractor expertise. The Contractor shall update this schedule as necessary to reflect any changes in equipment inventory.

1.4.2.2. Monthly Schedule. The contractor shall develop and implement a monthly schedule which shall be submitted to the COR no later than the fifth (5th) working day of each corresponding month. The schedule shall include all of the necessary inspections, tests, services, and repair of all equipment for the month. It should also include any scheduled preventive maintenance (i.e. filter changes, modules or membranes).

1.4.3. Service Log Documentation. The Contractor shall maintain a monthly service documentation log which shall be provided to the COR no later than 5 working day of each following month. The service log shall document the location of the service, scheduled and unscheduled date of service, date and time started, date and time completed, quality of water before and after servicing, and signature of the service technician performing the work. Prior to submitting service log documentation to the COR, the Contractor, or his quality control manager, shall certify in writing on the log that the log is accurate and truthful.

1.4.4. All schedules and documentation shall be submitted electronically, unless otherwise coordinated with the COR.

1.5. QUALITY OF WATER:

1.5.1. The contractor shall be responsible for the quality and quantity of water and shall ensure all industrial grade reverse osmosis and softening equipment shall operate according to industry standards and manufacturers specifications. Processed RO water shall have a TDS of less than 100 mg/l or 85% efficient for the unit. Water softeners shall produce soft water during operation.

1.5.2. The Contractor shall develop their own maintenance and service schedule for their equipment to ensure efficient and uninterrupted service to downstream Government owned equipment, reducing customer complaint service calls to the COR and the Contractor. The contractor shall provide the monthly schedule or service and salt deliveries to the COR.

1.5.3. The COR may inspect systems at any time for TDS, hardness, leaks, and other items throughout the contract. If at any time the COR finds a discrepancy, the contractor shall correct the discrepancy in accordance to Section 1.3 Service Call Requirements.

2. SERVICES SUMMARY (SS):

Performance Objective

PWS Para Performance Threshold

SS-1 Quality of Processed Water.

Provide continuous and efficient water softening, and reverse osmosis with minimal downtime.

1.5. 85% of the time per unit.

SS-2 Quality of Equipment.

Ensure proper industrial grade equipment is installed and is in good working condition.

1.2.1., 1.2.3., 1.2.4., & 1.5.1.

85% of the time.

SS-3 Delivery Schedule.

Ensure deliveries of salt are performed are scheduled

1.2.5., & 1.4.2.

No late deliveries per schedule per month.

SS-4 Documentation.

All delivery schedules, monthly service, maintenance schedules, service logs, and submitted electronically, i.e. internet on time. All documents are accurate, current, and contain all applicable data. All equipment units shall include markings/stickers/tags on serviced equipment

1.2.5., 1.2.6., & 1.4.

All documents are accurate are submitted IAW contract. 100% of serviced equipment has markings/stickers/tags.

SS-5 Routine Service Calls.

Ensure routine service calls are answered within 8 hours and corrected within an agreed time period.

1.3.1., 1.3.2.1., & 1.3.2.3.

No more than 2 uncompleted repairs within the agreed time period per month.

SS-6 Emergency Service Calls.

Ensure emergency service calls are answered within 4 hours and corrected within an agreed time period.

1.3.1., 1.3.2.2., & 1.3.2.3.

No uncompleted repairs within the agreed time period per month.

3. GOVERNMENT FURNISHED PROPERTY:

The Government will provide electricity, water, and sewer service.

4. GENERAL INFORMATION:

4.1. QUALITY CONTROL (QC):

4.1.1. Contractor Quality Control (QC) Plan. The contractor is responsible for Quality Control (QC). At a minimum, the contractor shall develop QC procedures which are outlined in a Quality Control Plan (QCP).

4.1.1.1. Government Review and Acceptance. The initial QC Plan shall be submitted to the CO for acceptance no later than 10 days after award. The Government will review the Contractor’s proposed QC Plan, and if found to be acceptable, will provide written approval to the Contractor.

If the plan is unacceptable, the unacceptable areas will be identified to the Contractor in writing.

The Contractor shall correct the unacceptable areas and submit a revised plan within ten (10) calendar days. The Contractor shall perform required services in accordance with the Government accepted plan to facilitate Government quality assurance processes.

4.1.1.2. Revision. If the Contractor desires to revise the plan at any time during the life of this contract, the proposed revisions shall be submitted to the Contracting Officer for review and acceptance. The Contractor shall not implement any revised plan until the Government has approved the revised plan in writing.

4.1.2. Government Quality Assurance. The Government is responsible for Quality Assurance and will develop a Quality Assurance Surveillance Plan QASP (a Government only document) upon acceptance of the contractor's QCP. The Government will periodically survey the contractor's performance by appointing a representative(s) to assess performance to ensure services are received. The Government representative will survey the contractor's performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. Government inspection rates and/or methods may vary throughout the life of the contract to ensure standards are maintained. The contractor shall be responsible for providing its own QC inspection system, and shall not rely upon the Government's QA program to identify performance defects.

4.2. SECURITY REQUIREMENTS: Project is unclassified – access to classified information is not required.

4.2.1. Illegal Aliens. The contractor shall not hire an illegal alien to work or perform any service on Holloman AFB (HAFB). Employees who are not U.S. citizens can only be persons possessing a current resident immigrant status (Green Card) or if a non-resident immigrant must possess a current Employment Authorization Document. While on HAFB, non-U.S. citizen employees must be able to produce for inspection the appropriate credential: Green Card or Employment Authorization Document. Any illegal alien found on the installation shall be immediately detained by the base security forces and barred from the installation.

4.2.2. Listing of Employees. The contractor shall maintain a current listing of employees that require access to HAFB. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to Air Force (AF) restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the Program Manager and sponsoring agencies security manager. An updated listing shall be provided when an employee's status or information changes (i.e. terminated for cause, reassignment, retirement, etc.) or when a new employee is added.

4.2.3. Security Training. The contractor ensures all employees receive initial and recurring (annual) security education training from the sponsoring agency security manager. Training must be conducted IAW DODM 5200.01, DoD Information Security Program, and AFI 31-401, Information Security Program Management. Contractor personnel who work in AF controlled/restricted areas must be trained IAW AFI 31- 101, Integrated Defense.

4.2.4. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees.

4.2.5. Retrieving Identification Media. The contractor shall return all identification media from employees who depart for any reason before the contract expires; i.e., terminated for cause, reassignment, retirement, etc. The contractor will notify the Government within 24 hours when unable to retrieve identification media from contract employees.

4.2.6. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

Traffic regulations include, but are not limited to:

4.2.6.1 Employees shall wear a seatbelt when operating or riding in any military, contractor-owned, or privately-owned vehicles while on the installation.

4.2.6.2 Speed limits on HAFB are 30 MPH unless otherwise posted. Be aware of reduced speed limits and exercise caution when driving in base housing and school zones.

4.2.6.3 All vehicle operators on the installation shall not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. The wearing of any other portable headphones, earphones, or other listening devices (except for hand-free cellular phones) while operating a motor vehicle is prohibited.

4.2.7. Weapons, Firearms, and Ammunition. Employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within military, contractor-owned, or privately-owned vehicles while on HAFB.

4.2.8. For Official Use Only (FOUO). The contractor shall comply with DoDM 5200.01-V4, Enclosure 3, DoD Information Security Program: Controlled Unclassified Information (CUI), requirements. This enclosure identifies the controls and protective measures developed for DoD FOUO material.

4.2.9. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information.

4.2.10. Physical Security. The contractor shall be responsible for safeguarding all Government property and controlled forms provided for contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

4.2.11. Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to AF controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies security manager before a restricted area badge will be issued. Contractor employees must have a completed and favorable National Agency Check with written Inquiries (NACI) investigation before receiving a restricted area badge. Interim access can be granted IAW AFI 31-501, Personnel Security Program Management.

4.2.12. Key Control. The contractor shall establish and implement methods of making sure all keys and/or combinations issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the Government.

4.2.12.1. The contractor shall immediately report to the COR any occurrences of lost or duplicated keys, compromised lock combinations, or use by unauthorized persons.

4.2.12.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

4.2.12.3. The contractor shall prohibit the use of keys, issued by the Government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

4.3. HOURS OF OPERATION AND LEGAL HOLIDAYS

Standard/Normal operating hours on Holloman AFB are from 0700 to 1630, Monday through Friday. Any changes to this schedule will be coordinated through the CO. On occasions, services may need to be performed during non-standard operating hours; customer coordination and CO approval must be accomplished prior to services performed during non-standard hours.

The following legal holidays are observed by Holloman AFB:

New Year's Day 01 Jan Martin Luther King's Birthday 3rd Monday in Jan President's Day 3rd Monday in Feb Memorial Day Last Monday in May Independence Day 04 Jul Labor Day 1st Monday in Sep Columbus Day 2nd Monday in Oct Veteran's Day 11 Nov

Thanksgiving Day 4th Thursday in Nov Christmas Day 25 Dec

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed.

4.4. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY. IAW DoDI 3020.37 (Continuation of Essential DOD Contractor Services during Crisis) and aforementioned Air Force implementation, and unless otherwise directed by an authorized government representative, it is determined that services as identified in this PWS are non-essential for performance during a crisis. Unless, it is determined that services to the Flight Simulators in building 316 (2 units) and building 513, and any contingency areas identified by the Contracting Officer are essential for performance during a crisis.

4.5. CONTINUITY OF SERVICES. The Contractor shall be prepared to fully commence work on the start date of this contract. To ensure continuity of services, the new Contractor shall coordinate with the COR to familiarize the Contractor with location and arrange placement of equipment. Additionally, the Contractor shall ensure all new industrial grade equipment is installed and operational within 90 to 120 days (mission essential industrial grade units first as stated in Appendix B) of contract award in order to begin to receive payments for the monthly lease of services. The new Contractor shall ensure all delivery and maintenance employees become familiar with areas and locations.

4.6. TERMINATION OF SERVICES. Upon contract completion period or termination, contractor shall remove all leased equipment within 30 days.

4.7. FOR OFFICIAL USE ONLY (FOUO) (February 2015). The contractor shall comply with DOD 5400.7-R, DOD Freedom of Information Act (FOIA) Program and DODM 5200.1, DoD Information Security Program requirements. These regulations set policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.7.1 RECORDS MANAGEMENT. The contractor shall provide accountability and ensure all records and documents generated during the period of this contract are made available to the government at all times. All information may be maintained electronically. All publications and forms will be available for contractor’s use through the Holloman Publications Web Site. Any publications or forms that are required for the performance of this contract and are not available electronically are required to be maintained manually.

5. APPENDICES:

A. Total Estimated Work Quantities.

B. Estimated Work Quantities for Mission Essential Buildings.

C. Estimated Work Quantities for Non-Mission Essential Buildings.

D. Summary Bid Schedule.

E. Maps.

Appendix A

Total Estimated Work Quantities: Total estimated work quantities include all equipment, leased and Government-owned. Mission/Non-Mission essential are outlined in Appendices B & C.

300 gpd

WTS

2,000 gpd

WTS

6,000 gpd

WTS

6,000 gpd

WS

10, 000 gpd WS

274, 898

274, 648, 650

Output Capacity

Number of Units

Buildings

55, 294, 303, 500, 839W, 901 (3 units), 910, 933, 953, 1160, 1166, 1180

45, 54, 105 (4 units), 301, 316 (US), 316 (GAF), 500, 513, 525, 576, 648, 650, 820, 826, 855, 898, 902, 939, 1161, 1173 gpd = gallons per day WS = water softener WTS = water treatment system

Note: Appendices A – C are for informational purposes only.

Appendix B

Estimated Work Quantities for Mission Essential Buildings: Leased Mission essential equipment includes humidifiers that require Reverse Osmosis feed water, process water for flying missions, and soft water for boilers and dining equipment.

WTS

2,000 gpd

WTS

6,000 gpd

WTS

6,000 gpd

WS

274, 898

274, 648, 650

(ref App.

A)

Output Capacity

Number of Units

Buildings

294, 839W, 910

45, 105 (4 units), 316 (GAF), 513, 576, 648, 650, 1173

Appendix C

Estimated Work Quantities for Non-Mission Essential Buildings: Leased Non-Mission essential equipment includes Reverse Osmosis units for ice machines and drinking water systems for improved taste at remote areas.

WTS

2,000 gpd

WTS

10, 000 gpd WS

1 588

(ref App.

A)

Output Capacity

Number of Units

Buildings

55, 303, 500, 901 (3 units), 933, 953, 1160, 1166, 1180

54, 301, 316 (US), 500, 525, 820, 826, 855, 898, 902, 939, 1161

Appendix D

(Appendix D, Summary Bid Schedule, is a separate attached document.)

Appendix E

(Appendix E, Maps, is a reserved document that will be provided upon award.)