Attachment 1 - PWS - Bldg. 300 Security Monitoring and Maintenance.pdf

PERFORMANCE WORK STATEMENT

FOR

ACC A589S BLDG 300 SECURITY SYSTEMS

MANAGEMENT AND MAINTENANCE

FA4800-25-Q-XXXX

ACC A5/8/9 Directorate

Langley Air Force Base

Joint Base Langley-Eustis, VA

PWS – Building 300 Security and Maintenance as of 01 May 2025

TABLE OF CONTENTS

1.0. SCOPE OF WORK

2.0. DESCRIPTION OF SERVICES

3.0. GENERAL INFORMATION

4.0. SERVICES SUMMARY

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND

SERVICES

6.0. SERVICE CONTRACT REPORTING REQUIREMENTS MANPOWER REPORT

APPENDIX A – APPLICABLE PUBLICATIONS AND FORMS

ATTACHMENT 1 - UL2050 DEFINITIONS

1.0. SCOPE OF WORK.

The contractor shall provide all management, transportation, tools, supplies, equipment, and labor necessary for 24/7 Security System Management, Maintenance, Call Center, Personnel Training, and Repairs to the ACC/A589S offsite facility at 300 Exploration Way, Hampton, Virginia, 23666, in a manner that shall ensure continuous and reliable service. The systems which shall be maintained are pre-existing, government-owned equipment and software, hereafter referred to as Government Furnished Equipment (GFE). The systems comprise of an Intrusion Detection System (IDS), Access Control System (ACS) - C-CURE and iSTAR - and a Digital CCTV System which shall continuously connect to the Hampton Police and Fire Departments.

2.0. DESCRIPTION OF SERVICES.

2.1. Security System Management: The contractor shall provide UL2050-certified security specialist(s) to manage all existing systems, comprising of four (4) controlled access points, three

(3) external and one (1) internal which includes a Sensitive Compartmented Information Facility (SCIF). See Attachment 1, UL2050 Description Document, for standards and additional information.

2.1.1 The contractor shall utilize the existing IDS system to include the main junction boxes that are connected to the access points.

2.1.2 The contractor shall ensure that all system logs are archived and available to the government for review for up to one (1) year for all badge entries/exits and up to thirty (30) days for video of access points, per regulation. ACS logs will be archived and/or disposed of by over-writing and/or disposal of blue ray disks by the government based on contractor recommendation.

2.1.3 The contractor shall provide management for the existing ACS, which includes a C-CURE software key configured to operate with the existing iSTAR digital camera and equipment.

2.2. Security System Maintenance/Inspections: The contractor shall provide maintenance support as needed and inspections for all security systems, including controlled access points, four (4) SCIF/open storage areas and restricted LAB doors. All maintenance and inspections require UL 2050-certified specialist(s) and proof of certification shall be provided to the government within 30 days of award. The UL205 inspection is an annual requirement. The government shall surveillance all maintenance/inspection occurrences.

2.2.1. The contractor shall provide maintenance for existing hardware, software, PIN pads, wiring, door connectors/latches, ACS systems (general and SCIF badging), digital cameras and server.

2.3. Call Center/Emergency Calls: The contractor shall provide a 24/7 call center for systems support inquiries. As a result of government calls, the contractor shall provide up to four (4) emergency repair visits per contract year. Contractor shall respond with an emergency repair within four (4) hours of government call/notification. The government shall surveillance call responses on a monthly basis.

2.5. Repairs. The contractor shall identify, in writing, all necessary repairs considered to be out of the scope of maintenance as defined within this PWS. The contractor shall accomplish all work order tasks during normal duty hours. The contractor shall coordinate all routine work with the Building Facility Manager and Contracting Officer.

2.4 Training: The contractor shall provide one (1) annual refresher training course for proper security system management for new government employees. Training will be provided for up to four (4) hours at a time for four (4) employees. The government will surveillance all trainings.

2.4.1.2.3. The contractor shall provide their quote for parts and labor to the FACILITY GOVERNMENT representative for review with CONS as needed before any work starts. 633 CONS contract specialist, who will then coordinate with the COR to ensure technical acceptability (accept in emergencies or loss of secure facility operations).

2.4.1.3. The contractor shall invoice for all repairs after the work is completed and submit all tickets for the work as one (1) attachment in WAWF against the proper Contract Line-Item Number (CLIN).

2.6. Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards, and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified.

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The hours of operation are 0700 to 1600 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting Officer Representative (COR) and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case-by-case basis.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.2. Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May

Juneteenth- June 19th Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

3.2. Essential Contractor Service. The Government has identified all or a portion of the contractor services performed under this contract as essential contractor services in support of mission essential functions. All services are considered essential due the fact there classified processing environments within the facility that must be monitored at all times.

3.3. English Language Requirement. All contractor personnel shall read, understand, speak and write English fluently.

3.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty.

These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.5. Communication. Contractor personnel shall always maintain open and professional communication with government personnel. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7. Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee.

Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name.

All e-mail address lines shall include CTR in the address line.

3.8. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9. Employee clearance requirements. As a minimum, contractor personnel must be able to obtain and maintain a TIER 1, favorable suitability/fitness determination under 5 CFR 731 or equivalent. Common Access Card (CAC) is not required for this contract.

3.9.1 Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.2. Entry Procedures to Controlled/Restricted Areas. The contractor shall always be escorted by a government representative at Building 300 at all times.

3.9.3. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.9.4. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until the identification media is returned. ((THEY DO NOT GET PERM BADGES or CACs for this offsite work))

3.9.5 Key Control. Keys shall not be provided to the contractor.

3.10. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.11. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities.

AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.12. ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations;

and Installation policies and procedures. JBLE Installation specific policies and procedures:

3.12.1 Joint Base Langley-Eustis – Langley Air Force Base. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting- Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version. If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 633d CES Environmental Element on your behalf.

3.12.2. Joint Base Langley-Eustis - Fort Eustis. The contractor must comply with JBLE-I 32-101, Environmental Management with related Environmental Management Procedures (EMPs). EMPs are reviewed and/or updated at least annually. JBLE-I 32-101 and EMPs can be reviewed and downloaded at:

http://www.jble.af.mil/Units/Army/Eustis-Enviromental.

3.13 Operations Security (OPSEC)

This contract has been determined to not have critical or sensitive information requiring an OPSEC Plan.

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

SS Item #, PWS

Paragraph

Performance Objective Performance Threshold (per surveillance)

Surveillance Interval

Rating Criteria http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ http://www.jble.af.mil/Units/Army/Eustis-Enviromental

SS#1, 2.1

(inclusive)

Provide Security System Management

No more than two errors per surveillance.

24/7 Access Control & Intrusion Detection System Management to collect daily metrics

Errors per Surveillance 0 = Exceptional 1 = Very Good

< 2 = Satisfactory > 3-4 = Unsatisfactory

SS# 2, 2.2

(inclusive)

Provide Security System Maintenance/ Inspection

No more than three errors per maintenance/inspection occurrence.

Within 30 Days of contract award on Annual Interval

Errors per Surveillance 0 = Exceptional

1-2 = Very Good < 3 = Satisfactory

> 4 = Unsatisfactory

SS# 3, 2.3 Provide Call Center No more than 2 unanswered calls (errors) in a month.

24/7 Call Center Support

Errors per Surveillance 0 = Exceptional 1 = Very Good

< 2 = Satisfactory > 3 = Unsatisfactory

SS# 4, 2.4 Provide Emergency Calls and Repair

Contractor should be onsite within 2 – 4 hours for emergencies, up to 4 times a year.

Monthly inspection

> 96% Resolved within 2 hours or less = Exceptional 90% -95 % Resolved within 3 hours or less = Very Good 100% Resolved within 4 hours or less = Sat <100% Not resolved within 8 hours = Unsatisfactory

SS# 5, 2.5 Provide Repairs No more than three errors per surveillance. As Required/Needed

Errors per Surveillance 0 = Exceptional

1-2 = Very Good < 3 = Satisfactory

> 4 = Unsatisfactory

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may:

- Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

- Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one-month period may result in an immediate Progress Meeting with the Multi-Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service. A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback. The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) or Performance Assessment Report (PAR) and provide the Contracting Officer with a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.4. Surveillance Methods.

4.4.1. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis semi-annual and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.2. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented, and the contractor shall re-perform the service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

4.5. Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.5.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

5.0 GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES

AND/OR SERVICES.

5.1 IDS alarms and wiring through land lines to monitoring system

5.2 PIM pads, connectors, magnetic locks, ACS computer and storage device with bading printer and software, digital cameras with router, wiring to connect through the controller to the ACS in order to take pictures.

5.3 Equipment Inventory. An inventory of Government equipment to be accessed by the contractor to perform this requirement shall be done within five (5) calendar days after the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods). During joint inventory, any items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings.

5.4 Utilities. The Government will furnish electricity, water and sewage services as necessary for the accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.5 Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

6.0. SERVICE CONTRACT REPORTING REQUIRMENTS MANPOWER REPORT

The Contractor shall comply with FAR 52.204-14 Service Contract Reporting Requirements when applicable.

APPENDIX A

Attachment 1 - UL 2050

Meet UL 2050 Standards for Closed Rooms and SCIFs

Operating a Closed Room or a Sensitive Compartmented Information Facility (SCIF) according to the guidelines of Department of Defense (DoD) can be a difficult task for any Facility Security Officer (FSO). Hiring a certified UL 2050 integrator to ensure alarm services are compliant with strict DoD standards is the first step.

The National Industrial Security Systems, or a CRZH certification, regulates facilities that process classified material. A security company that has CRZH certification is authorized to consult, construct, inspect, monitor, and certify a Closed Room or SCIF within a specified radius of about a four-hour response time, or 200 miles.

What is UL 2050?

UL 2050 is a standard that describes the monitoring, signal processing, investigation, servicing, and operation of alarm systems for which a national industrial security system certificate has been issued by UL.

All government contractors who handle classified material are required to meet the United States DoD standards for their Sensitive Compartmented Information Facilities (SCIF).

UL 2050 History In 1993, the DoD developed a set of standards and guidelines for securing its classified material, information, and equipment by a government contractor. Those standards were in an operation manual call NISPOM (Nation Industrial Security Program Operating Manual). In order to do work for the DoD, every contractor’s facility would need to meet those standards. UL developed the UL 2050 standard to meet, and often exceed, the NISPOM requirements. The DoD recognized UL’s standards and have authorized them to certify security companies to install, monitor, inspect, and service these type of systems.

Who Can Provide UL 2050?

Not every security integrator can provide these services. When contacting an alarm service provider or security services company for a quote, ensure that the company has UL 2050 certification.

If a problem with the system is uncovered during the inspection, which is performed by an uncertified company, the issue could require the equipment to be removed and reinstalled by a certified company. This process can delay the project and the accreditation and could mean costly expenses for the FSO.

National Industrial Security Program Oversight: 32 CFR 117 NISPOM Rule https://www.convergint.com/ul-certified-alarm-experts/

• https://www.dcsa.mil/Industrial-Security/National-Industrial-Security-Program- Oversight/32-CFR-Part-117-NISPOM-Rule/

• https://www.govinfo.gov/content/pkg/FR-2020-12-21/pdf/2020-27698.pdf https://www.dcsa.mil/Industrial-Security/National-Industrial-Security-Program-Oversight/32-CFR-Part-117-NISPOM-Rule/ https://www.dcsa.mil/Industrial-Security/National-Industrial-Security-Program-Oversight/32-CFR-Part-117-NISPOM-Rule/ https://www.govinfo.gov/content/pkg/FR-2020-12-21/pdf/2020-27698.pdf