Exhibit_4__DTCI_Evaluation.docx

Technical Exhibit 4

Defense Transportation Coordination Initiative Evaluation

Name:

Phone (Commercial)

Site:

Reporting

On a scale of 1-5, evaluate Menlo’s performance for the following areas:

(Scale: 1 = Extremely unsatisfied: 2 = Unsatisfied; 3 = Average; 4 = Satisfied; 5 = Outstanding; N/A = Not applicable this reporting period).

NOTE: Ratings of 1 or 2 require OO/PM comments (Mark the appropriate box with an X)

Overall Services provided by Menlo:

On-time Delivery:

Menlo’s website Overall

Appearance:

Accessibility:

Availability:

Response Time:

Shipment Tracking:

Implementation Training:

Training Began/Ended as Scheduled

Training Material

Menlo On-site Implementation Manager:

Responsiveness to Request for Assistance:

Value Added to Implementation/Go-Live

Loss/Damage claims support Overall:

Web based claims tool:

Claims personnel:

Responsiveness:

Issues Resolved:

Courteous Personnel:

Defense Transportation Coordination Initiative Evaluation (Continued)

Trailer Pool Management Overall:

Note: A trailer pool is defined as van trailers positioned at a shipping location to allow preloading prior to arrival of the driver for a scheduled move.

Availability:

Quantity:

Exception Code Usage:

Ordering Officers/Performance Monitors are highly encouraged to provide operation feedback directly to Menlo via their on-line customer response tool. Please use this section below to provide any additional comments:

Comments: