Attch 3_Q and A_Solicitation_FA469022Q0035_26 May 2022.pdf

Questions and Answers to Solicitation FA469022Q0035

1. What line item should the RightFax software line items be included on?

Answer 1) Contract Line Item (CLIN) 0001 should capture all pricing for the solution to include software if the software cost is separate from licensing. Support and Maintenance, End User Training, Admin Training, and Solution Licensing are the only areas that are broken out into separate CLINS.

2. Is a dedicated server still needed to be included on this proposal?

Answer 2) A physical dedicated server is required as part of the solution

3. The salient characteristics (B) indicates that POTS will be utilized? Is this fully confirmed? POTS lines are NOT utilized generally for an Avaya VoIP system.

Answer 3) Currently the facility is running on POTS lines. It should be migrated to AVAYA VoIP by the time the contracting and procurement process for this action is completed. The Solicitation was written to accommodate either circumstance in the event that timing was not ideal.

4. The software provided is perpetual licensing and is a one-time fee, licensing is not purchased every year. There is an ANNUAL support renewal that should be included. Our STANDARD SUPPORT IS FOR 8AM-8PM EST, 24/7 support as requested has an additional fee.

Answer 4) The licensing statement is written to be generic for any solution to enter a bid. In this instance it would be referring to your Annual Support fee. We have a hard need for support during our business hours 0700-1630 MST. Emergency support availability outside of these hours for an additional one-time fee would be acceptable.

5. I see end user and admin training has been requested - is it possible to indicate how much training is required? Typically, we provide 4 total hours and it can be split up as needed. We can include up to 8 hours or more if needed.

Answer 5) Not knowing your product outside of the quotes and brochures I would have a difficult time accurately anticipating the educational needs of our users. The intent is that a group of Admins and a group of Users is trained well enough to support and train subsequent Admins and Users. The training that is normally included/provided in the commercial market to educate users will be acceptable.

26 May 2022