Attch 1_ PWS_28 MDG DISA Approved Fax Server Solution_9May22.pdf

Performance Work Statement 28 MDG On-Premises Fax Server Solution

Ellsworth AFB SD

9 May 2022

1. Requirement:

The 28th Medical Group (MDG) at Ellsworth AFB, South Dakota has a requirement for an on-premises DISA Approved Fax Server Solution. The contractor is to provide, install, and configure an on-premises fax server which meets the Salient Characteristics as listed below. The solution must be implemented only in the configuration that was tested and approved by Defense Information Systems Agency (DISA) to be in compliance with the approved Authority to Operate (ATO) that is required as part of the solution.

2. Salient Characteristics:

a) Solution must be an on-premises fax server solution that includes an already approved DISA

ATO and meets Department of Defense (DoD) Privacy Health Information (PHI) transmission requirements in accordance with DoDD 8140 and Health Insurance Portability and Accountability Act (HIPAA).

b) Solution must be installed in server rack space provided by 28 MDG and configured as a 12 Channel physical implementation to tie to current POTS phone lines in the facility

c) Solution is to be configured for and connect to the Medical Community of Interest domain network infrastructure.

d) Solution is to be configured to connect to an AVAYA VOIP implementation provided by 28 CS

e) Solution must include all required licensing for a 12 month period of service, with the period to begin upon completion of solution installation and successful acceptance of solution.

f) Solution must have the ability to connect to a 12 channel AVAYA VOIP implementation

g) Solution must have capability of sending and receiving multiple digital documents simultaneously.

h) Solution must be configured to allow documents to be sent digitally via fax from an individual’s personal computer to the receiving fax solution

i) Solution must digitally store incoming fax documents in the .pdf file format on the agencies file server.

j) Solution must provide 1 Document Delivery Channel, Unlimited User Clients, Web Access

Client, OCR Routing and Conversion, Least Cost Routing, Secure SMTP Mail gateway for connection to cloud based and on-premise email systems, Alerting and Monitoring Functionality

k) Solution must include additional document delivery channel - FoIP Enabled

l) Solution must include 12 months of 24/7 support and maintenance for the fax server solution, to include phone, email, and remote access support to include access to any required software updates needed across the licensing term.

m) Solution must include a Session Border Controller, single span, and support up to 24-channels of fax with voice T1/E1 phone service.

n) Must include all required US power cords and needed cables for installation and configuration.

o) Must include End User Training for 12 users within 14 days of solution installation and acceptance. To be scheduled with the 28 MDG Systems Office personnel.

p) Must include Admin training for 6 administrators within 7 days of solution installation and acceptance. To be scheduled with the 28 MDG Systems Office personnel.

3. Inspection & Acceptance of Solution:

Upon completion of the provided solution installation and configuration the contractor must allow 28 MDG Systems Office personnel to inspect the solution capabilities while actively being performed by the contractor to ensure functionality. The following standards must be met during inspection in order for acceptance of the solution by 28 MDG System Office to occur.

a. Solution must send and receive faxes via Medical Community of Interest Domain computers.

b. Solution must send and receive faxes via Medical Community of Interest Domain MFD Printers.

c. Solution must post received faxes to Medical Community of Interest Domain file servers.

d. Solution must send and receive faxes via the 28 CS Avaya VOIP solution.

If failure of these tests occur, the contractor is required to troubleshoot and correct issues until the solution passes the inspection test and is accepted by 28 MDG Systems Office.

4. Project Coordination & Scheduling:

Contractor must coordinate with 28 MDG Systems Office at 605 385-3024 or usaf.ellsworth.28-mdg.mbx.systems@mail.mil for scheduling and access requirements at least 5 duty days prior to installation activities. Mr. Eric Wiechmann is the point of contact for any technical questions or concerns.

Pandemic Response. All personnel present on Ellsworth AFB are required to follow any and all pandemic response policies established by the base leadership. Personal protective measures (face masks, gloves, hand sanitization, etc.) may be increased or decreased related to the current pandemic conditions on Ellsworth AFB. Contractors performing on Ellsworth AFB will follow the guidance provided by the local work center where contract performance will occur or other government representatives on the base.

Contractors that refuse to comply with any and all pandemic response policies may be denied access to the installation which can result in corrective contract actions.