Laundry PWS .pdf

DRAFT

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR LAUNDRY AND DRY CLEANING SERVICES

AT

FAIRCHILD AFB, WA

19 November 2019

1. DESCRIPTION OF SERVICES. The Contractor shall provide laundry and dry cleaning services for multiple locations (See Appendix C) on and near (less than 3 miles) Fairchild AFB

(FAFB) WA, in accordance with all federal, state, and local regulations, commercial standards and this Performance-based Work Statement (PWS). Service shall be performed at the

Contractor’s facility, and include pick-up, delivery, cleaning, and repair of various items. The

Contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish PWS’ requirements timely, economically, and in a way which fosters pride and ownership in the work performed.

1.1. Scope of Work.

1.1.1. Laundered Items. All items being laundered shall be cleaned in accordance with required commercial standards. Items required to be packaged in bundles shall be bundled using commercial laundry packaging film and in quantities indicated by the using organization. Note that some items are required to be on hangers. Standard turnaround time shall be 48 hours, however some items (See Appendix A) have specified turn-around times within which the item must be serviced and returned.

1.1.2. Dry Cleaning. Dry cleaned items shall be packaged in bundles or hung on hangers depending on the customer’s needs. Standard turnaround time shall be 48 hours, however some items (See Appendix A) have specific turn-around times within which the item must be serviced and returned.

1.2. Pick-up. The Contractor shall pick up at the designated pickup locations at the times identified in Appendix B. The Contractor shall provide bins for transfer of linen items from vehicle to pick-up points. Items are to be counted by designated Government personnel at pickup location and verified and serviced by the contractor at the contractors’ location. The

Government count is the official count, and will be verified by the contractor. The Contractor shall provide a delivery ticket reflecting all items. A copy of the delivery ticket will be retained by the Government. Additionally, these delivery tickets shall be scanned and forwarded to the

Contracting Officer’s Representative (COR) no later than the last day of the month by close of business.

1.2.1. Delivery. The Contractor shall deliver serviced items to the designated facilities at the locations and times identified in Appendix B. The Contractor shall provide bins for transfer of linen items from vehicle to drop-off points. The Contractor shall annotate the delivery ticket with the number of items delivered. Any shortages shall be annotated on a separate delivery ticket and shall be delivered on the next scheduled delivery day. A copy of the delivery ticket will be retained by the Government at each location.

1.2.2. Documentation. The Contractor will keep a detailed register of pick-up and drop off for each location and provide it to the COR by close of business every Friday.

1. 3. Repairs. The Contractor shall repair serviceable items using thread and material of the same quality, compatible color, color fastness, and texture as that used in manufacture of the articles. (See Appendix C for repair workload data). Any items determined unserviceable or irreparable, shall be returned in a separate bundle and marked as such. All repairs shall be returned within one week after pick-up on the next week’s scheduled delivery day. The

Contractor shall accomplish the following common repairs at no additional cost to the government: replacing buttons, repair/replace zippers (clothing and sleeping bags), repair of open seams/tears/holes smaller than 3 inches, and repair of drapery pleats. For extensive repairs, the Contractor shall contact the COR. Upon approval, the COR will ask the Contractor to provide a price quote. The Contractor shall not perform the repair before approval is granted.

1.4. Hazardous Waste. Some items may contain properties or chemicals considered bio-hazardous, hazardous or dangerous waste as defined in Federal/State Regulations and Codes and shall be processed accordingly. Examples are JP-8 jet fuel and diesel fuel. Items labeled for

“Training Purposes Only” present no hazard and are merely simulated as biological, radiation or chemical hazard.

2. SERVICES SUMMARY. The Services Summary provides a synopsis of the key performance objectives that relate directly to standards of performance required to meet mission needs. The performance threshold briefly describes the minimum acceptable overall levels of service required for each level of service. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

PWS PERFORMANCE

THRESHOLD

All items are clean, sanitary, and properly packaged in accordance with commercial standards and this PWS.

Para 1. - 1.2. Lot 1: Laundry - No more

0.5% of items returned for re-performance per month

Lot 2: Dry Cleaning – No more 0.25% of items returned for re-performance per month

All items meet the turn-around delivery as required by the PWS

Appendix A No more than 1% of

“*priority” items returned late per month

Contractor meets the required pick-up/delivery schedule

Appendix B No more than two valid customer complaints for pick-up/deliveries outside of the required schedule

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES. N/A.

4. GENERAL INFORMATION.

4.1. Hours of Operation. Normal base hours of operation are 0700-1630, Monday through

Friday.

4.1.1. The following federal holidays are observed:

January 1 New Year’s Day

3rd Monday in January Martin Luther King, Jr. Day

3rd Monday in February President’s Day

Last Monday in May Memorial Day

July 4 Independence Day

1st Monday in September Labor Day

2nd Monday in October Columbus Day

November 11 Veteran’s Day

4th Thursday in November Thanksgiving Day

December 25 Christmas

4.1.2. Some activities may not be available on AMC Family days or other base down days. The

Government will communicate these days to the Contractor at least seven (7) days in advance along with which activities will be affected.

4.2. Delivery Schedule. The pick-up/delivery locations are attached in Appendix B along with the required pick up days based on current usage. The contractor shall provide a delivery schedule to the Contracting Officer prior to performance for acceptance. Any changes thereafter shall be coordinated in writing with the COR.

4.2.1. If a scheduled pick-up or delivery falls on an observed Federal holiday, service shall be performed on the next work day, (i.e., if a holiday falls on a Monday, service shall be performed on Tuesday). The only exception is Thanksgiving, in which case pick-up and delivery shall occur on the preceding Wednesday.

4.3. Quality Control. The Contractor shall utilize their internal Quality Control (QC) processes in the performance of this contract. Should there be repeated unsatisfactory performance, the

COR may request a copy of the contractor’s QC plan to determine if it is sufficient for the services being provided.

4.4. Environmental Management. The government encourages the contractor to implement sustainable practices that will minimize the environmental impacts through the implementation and use of green products, water and energy conservation, heat and water reclamation processes;

and the implementation of cleaning practices that use non-toxic cleaning agents rather than toxic solvents.

4.5. Continuation of Mission Essential Functions. IAW DODI 1100.22 (Policy and Procedures for Determining Workforce Mix), and any applicable AF implementation, unless otherwise directed by an authorized government representative, services identified in this PWS have been determined by the Functional Commander as being essential during a crisis. Workloads may significantly increase during wartime contingencies. These requirements will be negotiated on a case-by-case basis.

5. APPENDICES.

Appendix A – List of Items To Be Cleaned

Appendix B – Current Pickup/Delivery Schedule

Appendix C – Repair Workload Data

APPENDIX A

List of Items to Be Cleaned

Items to be laundered or dry cleaned:

Item

Turn-

Around

Press

Hanger

Wrapped

Package

Aprons X X X 5/pg

Bag, Canvas X Each

Bag, Modular 1 Week Rolled

Bath Towel X 10/pg

Bivey Cover 1 Week X Each

Blanket 1 Week X Each

Blanket, Aircraft

X 10/pg

*Cloths, Alter X X X Each

*Coveralls, Utility, Blue

X 5/pg

*Coveralls, Utility, White

X 5/pg

Covers, Headrest

X 20/pg

Crib Blanket X Each

Crib Sheet X Each

Crib Mattress

Pad

X Each

Flack Vest 1 Week X X

Gloves/

Mittens, Wool

X 10/Each

Gloves, Ceremonial

X X Pair

Hand Towel X 20/pg

Hat, Chef X 5/pg

Hot Pad X Each10/pg

Laundry Bag, Cotton

X 5/pg

Mattress Pad X Each

Mattress

Protector

X 10/pg

Items to be laundered or dry cleaned (cont):

Napkins, Cloth

X X X 10/hgr

Oven Mittens X 10/pg

Pillow 1 Week X Each

Pillow Case X 20/pg

Pillow

Protector

X 20/pg

Pillow Sham X 20/pg

Pillow

Decorative

X Each

*Robes, Alter X X X Each

Seat Cover, Aircraft, 4 piece

X Set

Sheet, Fitted X 10/pg

Sheet, Flat X 10/pg

Sleeping Bags 1 Week Rolled

Sleeping

Bags, Extreme Cold

1 Week Rolled

Tablecloths X X X Each

Table Runner X X X Each

Table Skirts X X Each

Towels, Kitchen

X 10/pg

Wash Cloth X 25/pg

Bedspread X Each

Drapery, Lined, Pair

X X Each

Drapery, Sheer, Pair

X X Each

*Flag, Ceremonial, w/ Fringe

X X X Each

*Flag, Nylon X X X Each

*Flag, Internment, Cotton

X

Each

Items to be Dry Cleaned or dry cleaned (cont):

*Jacket, Dress

Blue

X X X Each

*Light

Weight Coat, Blue

X X X Each

*Long Sleeve

Shirt, Blue

X X X Each

Mittens X Pair

*Pants, Dress

Blue

X X X Each

Pants, Thermal, Bunny

X X Each

Parka, Heavy, Long w/fur

X X Each

Parka, Heavy, Short w/fur

X X Each

*Short Sleeve

Shirt, Blue

X X X Each

*Sleeping

Bags

1 Week Rolled

*Sleeping

Bags, Extreme

Cold

1 Week

Rolled

*Field Jacket X 5/pg

Liner, Field

Jacket

X 5/pg

Gortex

Uniform, Whole

Khaki

X X

*Flight Suits X Each

*Suits, Resistance

Training

X Each

Laundry Bag, SERE Marked

X Each

Tiger Stripped

Items to be laundered or dry cleaned (cont.):

Turn-Around

Poncho Liner X Each

Compression Sack X Each

Hood Each

Blanket X 5/pg

Poncho X Each

Ski Mask, Wool Each

Mittens X Pair

* Asterisk denotes “priority” items (ref. Services Summary/Threshold).”

APPENDIX B

Pick-up/Delivery Locations

Main Base

Location Required Schedule

Fairchild Inn/Survival Inn

Bldg 2272, Room 201

Bldg 2392, 1st floor hallway, east-end

Bldg 2393, Rooms 203 & 208

Bldg 2399, Housekeeping Room

Bldg 1252, Room 250

Bldg 1252 MTL Office/CQ rm141

Bldg 6130, Duplex

Monday-Friday

Bldg 2452, Red Morgan Center M W F

Bldg 2262, Warrior Dining Facility M W F

Bldg xxxx, Honor Guard M W F

Bldg xxxx, Protocol M W F

Bldg xxxx, Chapel M W F

Bldg 2080, Alert Facility Friday

Bldg 2448C, Base Supply, Mobility Processing Element Friday

Bldg xxxx, 92 MXS M W F

Bldg xxxx, 92 LRS M W F

SERE

Location Day

Bldg 1249, Survival Supply Monday

Bldg 1724, Resistance Training Lab, (Double Doors on South Side)

Monday & Friday

Bldg 1258, Ross Dining Facility M W F

APPENDIX C

Workload Data

Repairs

Common Repairs Average repairs per year

Replacement of zippers (clothing) 2

Replacement of zippers (sleeping bags) 2

Repair of open seams, tears, and holes 2

Repair of drapery pleats 2

Repair of buttons 10