STATEMENT OF WORK VERSATREK.pdf

STATEMENT OF WORK

1. Service program: Contractor to provide all transportation, labor, parts, tools, test equipment, and service literature necessary to perform scheduled maintenance/calibration inspection and unscheduled maintenance on the following piece (s) of medical equipment.

2. Equipment to be serviced:

Quantity Equipment Item Model# Serial# ID#

VersaTREK 240 Blood

Culture System 6240-06 1081X0504 14617

1 Computer system Nobilis 411 907425 N/A

3. Location of equipment: 55th Medical Group

2501 Capehart Road

Offutt AFB, Nebraska 68113-2160

4. Hours of service: Monday through Friday, 0800-1730 hours excluding Federal holidays.

5. Reporting Instructions: Before beginning and upon completion of any scheduled or unscheduled service call, the contractor’s service representative shall sign in and out with a representative of the Biomedical Equipment Maintenance Team (BMET), located in room

GG02A on the ground floor of the hospital. Access to the hospital during heightened security may be hampered. The vendor shall not hold the government responsible for delays caused by security. To access the facility, enter through the gate located on 25th street south of Capehart

Road. Call 402-294-7440 for an escort or to apply for a contractor’s badge through the 55th

Security Forces squadron (recommended if the same person is accessing more than once per month).

6. Frequency of service:

6.1. Scheduled maintenance calls will consist of Original Equipment Manufacturer (OEM) recommended preventive maintenance/calibration inspection intervals. Upon award of the contract, the vendor shall submit a scheduled maintenance plan indicating what months the maintenance will be performed. The frequency of inspections should be similar to what is available to non-military customers in OEM standard service agreements.

6.2. Unscheduled calls are those deemed necessary to repair malfunctioning or inoperable equipment. These calls will be unlimited in number.

7. Response time:

7.1. Scheduled maintenance will be coordinated with BMET at least three working days in advance. Phone 402-294-7440.

7.2. For unscheduled maintenance, the contractor’s representative is to arrive not later than 2 work days after a service request is originated.

7.3. The contractor will respond only to requests placed by the Contracting Officer, their designated representative, and the following 55th Medical Group maintenance personnel:

TSgt Nicholas Frazier, Medical Logistics Flight Chief

SSgt Noah McMasters, Noncommissioned Officer in Charge (NCOIC), Biomedical Equipment Maintenance

SrA Jurney Selby

SrA John Anderson

A1C Joseph Fuller

8. Required services:

8.1. Scheduled maintenance: inspections shall include, but not be limited to, the following:

8.1.1. Perform operational check of all systems and correct any deficiencies noted.

8.1.2. Verify that the system’s internal and external calibrations are within manufacturer’s specifications.

8.1.3. Clean and lubricate mechanical parts in accordance with applicable manufacturer’s service manual.

8.1.4. Perform an electrical check of all instruments and accessories, and make electrical adjustments, as required, to ensure compliance with manufacturer’s specifications.

8.1.5. Replace excessively worn or defective parts. Excessively worn parts are those parts that if not replaced immediately may fail prior to the next scheduled visit.

8.1.6. Visually inspect exterior of all systems for damage and cleanliness and report any discrepancies to the Biomedical Equipment Maintenance Department.

8.1.7. Make mechanical adjustments to ensure proper operation.

8.1.8. Consult with the equipment operator regarding equipment performance.

8.2. Unscheduled maintenance: The contractor will provide on-site repair support to correct all malfunctions that may occur. All tools, test equipment, parts, and supplies necessary to return the equipment to original operating specifications will be the responsibility of the contractor. Test equipment will have a current calibration traceable to National Bureau of

Standards.

9. Replacement parts: The contractor shall use only new original equipment manufacturer or factory refurbished replacement parts in the performance of this contract. If required replacement parts are not immediately available to the contractor while performing scheduled or unscheduled service calls, the contractor shall notify the BMET personnel immediately. Contractor shall provide all replacement parts at no additional cost to the government. The contractor shall not remove any USAF owned equipment from 55th Medical

Group for service at the contractor’s establishment without the written consent of the

BMET. Should it be necessary to remove the equipment from the facility for servicing, the contractor shall provide similar equipment at no additional cost to the government.

10. Claims of Government Misuse or Abuse: If the contractor claims any service calls are the result of government abuse or misuse, the damage must immediately be shown to and verified by the Medical Logistics Flight Superintendent or NCOIC, Biomedical Equipment Maintenance before starting repairs. The Contracting Officer will resolve any responsibility disagreement.

11. Reliability: All equipment must maintain a monthly percentage uptime of 95%. This is based upon the total number of hours in the month.

11.1. Uptime is defined as time that the system is performing according to specifications.

11.2. Downtime is defined as the state when the system is deemed not available by the Medical

Logistics Flight Superintendent or NCOIC, Biomedical Equipment Maintenance due to breakdown, ongoing corrective maintenance, or failure to perform according to specifications. The period of downtime shall be from the time the contractor is notified to when the equipment is presented to the government representative in full operating condition and ready to use. This shall include the wait time for a loan equipment, delivery and installation of replacement parts, and time elapsed after initial notification. Total downtime is the cumulative number of hours per month that the system is non-functional.

11.3. Scheduled routine preventive maintenance (PM) shall not be considered downtime. The contractor shall perform all preventive maintenance and calibration of components as indicated by the original equipment manufacturer’s technical/service literature and usual commercial practices offered to non-military customers. The scheduling of preventive maintenance services shall be coordinated with and approved by the Biomedical Equipment Maintenance Department.

12. Documentation:

12.1. At the completion of each scheduled or unscheduled service call, the contractor shall provide the Biomedical Equipment Maintenance Department with a legible service report. The government representative will countersign the report. Failure to provide a service report will result in a delay in payment until the Biomedical Equipment Maintenance Department receives the service report. Service reports shall include:

12.1.1. Type of service: Scheduled or unscheduled.

12.1.2. A description of all services rendered during the visit.

12.1.3. A listing of any discrepancies that may still exist with any item on the contract.

12.1.4. A complete list of parts, by part number, if replacement parts are used. Replaced parts shall be returned to the BMET at the completion of the required work (except for exchange parts). The completed service report shall be supplied in to the Biomedical Equipment

Maintenance Department prior to the contractor’s representative departing 55th Medical Group.

13. Payments: Made monthly or quarterly based upon contractor invoicing and service reports received by the Biomedical Equipment Maintenance Department.

14. Telephone Assistance: The contractor shall provide telephone assistance 24 hours a day for equipment covered under this contract. Telephone assistance shall be toll free to the government, and shall be manned by a qualified repair technician. The equipment operator shall be able to call and receive assistance in correcting problems with equipment operation. If the problem is not corrected by telephone assistance, telephone trouble shooting time shall be included in on site response time.

15. Equipment Updates: The contractor shall furnish and install all software updates and equipment modifications normally provided by the manufacturer. Updates and modifications shall be furnished at no additional cost under the contract and installed at the next scheduled PM after the manufacturer makes them available.

16. Liability: The contractor will be held professionally liable for errors and/or omissions during the performance of this contract.

17. Safety: The contractor and contractor representatives shall comply with Air Force safety standards at all times while on government property. In accordance with AFOSH Standards

91-8/91-501, and Occupational Health and Safety Agency (OSHA) standards, safe working practices shall be followed. These include, but are not limited to:

17.1. Wearing of seatbelts/shoulder harnesses at all times while driving on Offutt AFB.

17.2. Observe maximum speed limits, 25 MPH unless otherwise posted, on Offutt AFB.

17.3. Contractor personnel shall remove watches, rings, and jewelry prior to servicing electrical circuits.

17.4. If a unit is left in a non-operational state, it shall be tagged DO NOT OPERATE. The tag shall also include the name of the contracting company and the representative placing the tag on the equipment. The contractor shall comply with the Biomedical Equipment Maintenance

Department’s current lock out / tag out policy, located in their shop.

17.5. Comply with the no smoking policy within 55th Medical Group.

17.6. Report to the Biomedical Equipment Maintenance Department any problems with building utilities such as blown circuit breakers and defective/broken electrical receptacles.

17.7. Comply with all 55th Medical Group Fire Regulations.

18. Contractor Competency: The contractor shall be trained by the original equipment manufacturer or qualified medical equipment service school to work on the specific equipment listed in paragraph 2. Technicians may be required to provide a training certificate to certify their competency. The government retains the right to review the certificate at any time and reject the specific technician if it deems them not competent to work on the equipment