FA4528-20-Q-NL01-01 Attachment 2 - SOW.pdf

Statement of Work

Command Post Console Service Contract

USAF

Minot AFB, ND

STATEMENT OF WORK

4 September 2020

1.0. BACKGROUND:

The 5th Bomb Wing Command Post (5 BW/CP) is seeking a service contract to maintain the existing telephone system capable of meeting the demands of a 24/7/365 Emergency Management Command Center.

2.0. SCOPE:

The 5 BW/CP currently uses the HiPath 4000 system for telephone and radio communications. This system consists of three (3) controller positions located in the primary Command Post (475 Summit Drive Suite 87, Minot AFB, ND 58705) and one (1) controller position located in the alternate Command Post (Bldg 730, 186 Flight Line Drive Minot AFB, ND 58705). Both locations are connected to the HiPath 4000 V6 with the host server located in the equipment room in bldg. 475 room 87. The current HiPath 4000 system was updated in 2012 and cannot be refreshed due to aging technology. The Windows 7 operating system is outdated and no longer supported by the vendor. The current system operates off of the base telephone switch and Internet Protocol infrastructure. This contract will result in service when needed within a 48 hour timeframe.

3.0. OBJECTIVES:

3.1. Pursuant to this Statement of Work (SOW), the Contractor will test and maintain a turnkey Command Post Communication Console System for 5 BW/CP at Minot AFB. The resultant award will consist of a 12-month service contract for the existing HiPath Dispatch communications system.

3.2. The system is currently maintained on the premises of Minot AFB, ND, primary and alternate Command Post locations. The work set forth in this PWS consists of a work to be performed during maintenance when requested.

3.3. The requested Period of Performance will be for 12 months and is estimated to be 15 September 2020 through 14 September 2021.

4.0. REQUIRED SPECIFICATIONS:

4.1. Contractor will maintain the system as original designed and installed.:

4.2. The console and peripherals to be maintained consists of:

a) HP4000 License and phone/parts replacement for 186 phone lines

b) HiPath Trading for four (4) conference rooms

c) three (3) Optimux Copper to Fiber Modems,

d) one (1) ASC 16-channel recorder,

e) eight (8) Dell dual speech monitoring loudspeaker modules,

f) one (1) each:

Dell System Manager Server for OSX w/Windows 2008, 4-channel E1 Fiber Multiplexer plus LAN Output 4-channel E1 Fiber Multiplexer plus LAN Input

g) eight (8) each 6-wire push-to-talk handsets

h) one (1) each DAKS

4.3. Replacement parts may be provided by mail.

4.4. Due to the proprietary nature of the system, selected vendor must be an approved Unify partner or have specific approval from Unify to service/maintain the Unify (formerly Siemens) system.

5.0. DESCRIPTION OF WORK:

5.1. The Contractor will provide all labor and tools required to maintain a complete and workable system as requested through the service contract. Maintenance may be performed remotely and onsite as needed.

5.2. The contractor will respond to requests for service within 48 hours of initial contact.

5.3. In the event onsite maintenance/repair is required, the Contractor shall submit an itemized quote which has sufficient enough detail to substantiate each element and the overall price. The following information shall be included in all quotes for onsite maintenance/repair:

• Description of the work to be performed (if applicable).

• The price for labor, material, travel, and all other elements required for the onsite maintenance/repair, on a firm-fixed price basis.

• Sufficient information substantiate labor, material, travel, and other prices to include labor rates manufacturer part numbers, key specifications, published catalog pricing, product descriptions, market prices, and GSA per diem and lodging rates.

The price for onsite repair/maintenance shall be provided to the Contracting Officer and Customer POC.

No work shall be performed for onsite repair/maintenance until approval is received from the Contracting Officer.

6.0. EXCLUSIONS FROM SCOPE:

6.1. The following items are specifically excluded from, and will not be provided by Contractor under, this PWS:

6.1.1. Connection test repetition due to problems with third party equipment;

6.1.2. Custom application development or business process integration unless described in this SOW;

6.1.3. APCs, UPSs, Batteries, and ELO console touchscreens

6.1.4. Contractor not being responsible for acts of God; floods, earthquakes, hurricanes/weather, epidemics/quarantines; civil unrest/riots; war; terrorist acts; government action such as eminent domain/martial law; union activities such as strikes and slow-downs. However, contractor may be called upon to service/repair damages from such events. Repairs may be performed remotely or onsite as needed.

7.0. GOVERNMENT RESPONSIBILITIES:

7.1. The obligations and responsibilities of the Contractor are subject to and conditioned upon the Government being responsible for and successfully meeting each of the following obligations:

7.1.2. Applicable environmental requirements (i.e., space, air conditioning, etc.) prior to the Contractor’s commencement of on-site work;

7.1.3. Console placement information, including marked floor plans identifying all seating locations

7.1.4. Ensuring that Contractor has all necessary, safe and prompt access to the premises and equipment (whether physical or virtual) at such times as Contractor deems necessary to perform its obligations under this SOW, except in instances of planned exercises or real world events precluding Contractor admittance;

7.2. The 5 BW/CP, 5th Contracting Squadron, 5th Civil Engineering Squadron, and/or 5th Communications Squadron representatives are permitted to be present during any stage of maintenance or repair service.

8.0. GENERAL INFORMATION:

8.1. The Contractor’s charges and pricing, are contingent upon the following assumptions and conditions:

8.1.1. Project implementation will be completed in accordance with the schedule specified in this SOW;

8.1.2. Contractor’s performance under this PWS will be done during standard business hours of 0800- 1700, Monday – Friday, excluding Federal holidays, unless agreed upon by both parties;

8.1.3. Recognized Holidays: The following holidays are recognized as Federal holidays and Government offices will not be open.

8.1.4. The Contractor shall be responsible for supervision of all contract personnel and performance of all Contractor-related functions.

8.2. All Government site environmental requirements and physical plant requirements, including but not limited to cabling, are in place prior to delivery of products and services under this SOW to the relevant Government site(s);

8.3. Specific security requirements include the ability to gain access to Minot Air Force Base after passing a local authority background check with a felony-free history. The Contractor shall coordinate with the 5 BW/CP POC to obtain and return temporary badges and vehicle registrations. Additionally, individuals will be US citizens and as a minimum, shall have a favorable National Agency Check.

8.4. When performing onsite maintenance, all contractors will be physically signed onto base via the Magic City (main) gate. Pre-coordination with the 5 BW/CP POC will be made to set up a time to obtain a visitors pass at the Magic City gate. Once at the gate, the driver must be able to show:

a) Current vehicle registration

b) Current Proof of Insurance

c) A valid and current Driver’s License for the driver

New Year’s Day

Labor Day

Martin Luther King Jr.’s Birthday

Columbus Day

President’s Day

Veteran’s Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

d) A valid and current Driver’s License or other State Identification for any passenger(s) in the vehicle.

e) A Bill of Lading which includes the Air Force installation name, date of anticipated delivery, and specific destination information.

f) The schedule of performance, charged, and/or pricing is subject to modification in the event of any deviation from the aforementioned assumptions.

8.5. It should be noted that the Contractor’s performance may be interrupted from time to time because of high priority mission schedules or no-notice events. For each calendar day and/or portion of a calendar day that the Contractor is removed/denied access from the job site, the schedule will be adjusted by one calendar day.

8.6. Special work rules, such as safety training or coordination with collective bargaining units, must be identified by Government and Contractor at the start of the project.

9. POINTS OF CONTACT:

The following people have been designated the site POCs by the Contracting Officer:

Customer:

Ryan D. Bathke, MSgt, USAF NCOIC C2 Operations, Minot Command Post Minot AFB, ND DSN: 453-3101 Comm: 701-723-3101 ryan.bathke@us.af.mil

Contracting Office:

Jason D. Lent, MSgt, USAF Contracting Officer Minot AFB, ND DSN: 453-4180 Comm: 701-723-4180 jason.lent@us.af.mil mailto:amber.pitkn@us.af.mil mailto:jason.lent@us.af.mil