FA4528-20-Q-NL01 Attachment 2 - SOW.pdf

Statement of Work

Command Post Console Service Contract

USAF

Minot AFB, ND

STATEMENT OF WORK

21 August 2020

1.0. BACKGROUND:

The 5th Bomb Wing Command Post (5 BW/CP) is seeking a service contract to maintain the existing telephone system capable of meeting the demands of a 24/7/365 Emergency Management Command Center.

2.0. SCOPE:

The 5 BW/CP currently uses the HiPath 4000 system for telephone and radio communications. This system consists of three (3) controller positions located in the primary Command Post (475 Summit Drive Suite 87, Minot AFB, ND 58705) and one (1) controller position located in the alternate Command Post (Bldg 730, 186 Flight Line Drive Minot AFB, ND 58705). Both locations are connected to the HiPath 4000 V6 with the host server located in the equipment room in bldg. 475 room 87. The current HiPath 4000 system was updated in 2012 and cannot be refreshed due to aging technology. The Windows 7 operating system is outdated and no longer supported by the vendor. The current system operates off of the base telephone switch and Internet Protocol infrastructure. This contract will result in service when needed within a 48 hour timeframe.

3.0. OBJECTIVES:

3.1. Pursuant to this Statement of Work (SOW), the Contractor will test and maintain a turnkey Command Post Communication Console System for 5 BW/CP at Minot AFB. The resultant award will consist of a 12-month service contract for the existing HiPath Dispatch communications system.

3.2. The system is currently maintained on the premises of Minot AFB, ND, primary and alternate Command Post locations. The work set forth in this PWS consists of a work to be performed during maintenance when requested.

3.3. The requested Period of Performance will be for 12 months and is estimated to be 15 September 2020 through 14 September 2021.

4.0. REQUIRED SPECIFICATIONS:

4.1. Contractor will ensure the telephone system meets/maintains the following requirements:

a) Joint Interoperability Test Command (JITC) certified Approved Product List (APL) requirements;

b) Internet Protocol capability and meets DISA requirements;

c) Operating Systems and applications shall be configured in accordance with Security Technical

Implementation Guides (STIGs).

d) Support the call volume of a 98-Dispatch Call Center;

e) Connection to the base phone system (T1, PRI Fiber, LAN or AS-SIP) and directly to the DISN via AS-SIP. At a minimum, the system shall directly interface with Multi-Function Soft Switches (MFSS), WAN Soft Switches (WANSS), Multi-Function Switches (MFS), Local Session Controllers (LSC), End Offices (EOs), and PBXs without use of phone set interface/emulation or the addition of a PBX or LSC. The contractor shall connect the system to the Defense Switched Network (DSN) with either Primary Rate Interface (PRI) trunk group(s) or SIP from the CPCC to the host base switch.

f) The system’s voice path from the server(s) to the operator console positions shall be Session Initiation Protocol (SIP).

g) A fully automatic “failover” or “redundant” capability in the event one location becomes inoperable, the other will automatically assume the telephone calls or radio communications load and requires no human interaction to initiate the failover;

h) Have the capability to call, phone-patch, conference, and transfer to and from DSN or commercial telephone lines, on and off the installation;

i) Meet multi-level precedence and preemption (MLPP) and call roll-down capabilities to prevent lines from ringing busy to the caller. The telephone capability shall have a built-in fallback provision to answer a call in the event of server or console workstation failure. In the event of a server failure, system shall automatically transfer to the backup server with no lost calls and no human intervention. In the event of a call taker workstation failure, the system shall automatically re-route the call to an alternate workstation

j) Interface and connect to additional voice connections, such as Ultra-High Frequency (UHF), High Frequency (HF), Land-Mobile Radio (LMR) radios;

k) Connect the UHF radios and the telephone line to support air-to-ground phone-patches;

l) Digital voice recording capability that performs the base level voice communications and unified capabilities to record a minimum of twenty (20) lines simultaneously, including independent and conference calls made from the console;

m) Have the capability for multiple users to independently operate the system simultaneously from the same console;

n) Controller positions must be able to be programmed with a minimum of one hundred (100) speed dial and hotlines;

o) Contain a programmable electronic telephone directory that supports up to five hundred (500) speed dial and direct dial phone numbers;

p) Feature 1-touch (similar to a Blast Dial) conference-call capabilities to support a minimum of thirty (30) invitees/callers with customizable conference greetings;

q) Have a “Caller ID” feature to identify incoming calls, outgoing lines, displays the active phone number along with name of the programed hotline;

r) Maintain an easily accessible historical record of incoming and outgoing phone and radio calls to enable a quick call-back at the controller’s position;

s) The digital voice logging recorder will have the ability to transfer recordings to Digital Versatile Disc (DVD) for transfer to email (cannot be a removable thumb drive);

t) Adjustable volume speakers per position to monitor the telephone and multiple radios;

u) A minimum of five (5) different ring tones per position, to allow audible identification of critical hotlines with adjustable volume control per position;

v) Each position will have the ability to place calls on speakerphone;

w) Ability for Group Intercom calling, placing calls on hold and permitting a remote phone to access the call to/from admin phones;

x) The ability for setup to be saved per position as well as on a central location as a master template;

y) Console positions must seamlessly communicate and transfer calls with administrative telephones located throughout the primary and the alternate locations;

z) Console positions must have the capability to operate multiple out-lines simultaneously on a single position using multiple Push-to-Talk (PTT) phones;

aa) A minimum of 15 minutes of backup power is required for the console workstations and peripherals.

4.2. The console and peripherals to be maintained consists of:

a) HP4000 License and on-site phone/parts replacement for 186 phone lines

b) HiPath Trading for four (4) conference rooms

c) three (3) Optimux Copper to Fiber Modems,

d) one (1) ASC 16-channel recorder,

e) eight (8) Dell dual speech monitoring loudspeaker modules,

f) one (1) each:

Dell System Manager Server for OSX w/Windows 2008, 4-channel E1 Fiber Multiplexer plus LAN Output 4-channel E1 Fiber Multiplexer plus LAN Input

g) eight (8) each 6-wire push-to-talk handsets

h) one (1) each DAKS

4.3. Due to the proprietary nature of the system, selected vendor must be an approved Unify partner or have specific approval from Unify to service/maintain the Unify (formerly Siemens) system.

5.0. DESCRIPTION OF WORK:

5.1. The Contractor will provide all labor and tools required to maintain a complete and workable system as requested through the service contract.

5.2. The contractor will respond to requests for service within 48 hours of initial contact.

6.0. WARRANTY/MAINTENANCE SERVICE

8.1. The purpose of this PWS is to outline a statement of work for a warranty/service contract.

7.0. EXCLUSIONS FROM SCOPE:

7.1. The following items are specifically excluded from, and will not be provided by Contractor under, this PWS:

7.1.1. Connection test repetition due to problems with third party equipment;

7.1.3. Custom application development or business process integration unless described in this PWS

8.0. GOVERNMENT RESPONSIBILITIES:

8.1. The obligations and responsibilities of the Contractor are subject to and conditioned upon the Government being responsible for and successfully meeting each of the following obligations:

8.1.2. Applicable environmental requirements (i.e., space, air conditioning, etc.) prior to the Contractor’s commencement of on-site work;

8.1.4. Console placement information, including marked floor plans identifying all seating locations

8.1.5. Ensuring that Contractor has all necessary, safe and prompt access to the premises and equipment (whether physical or virtual) at such times as Contractor deems necessary to perform its obligations under this PWS, except in instances of planned exercises or real world events precluding Contractor admittance;

8.2. The 5 BW/CP, 5th Contracting Squadron, 5th Civil Engineering Squadron, and/or 5th Communications Squadron representatives are permitted to be present during any stage of formal Quality Assurance inspections.

9.0. GENERAL INFORMATION:

9.1. The Contractor’s charges and pricing, are contingent upon the following assumptions and conditions:

9.1.1. Project implementation will be completed in accordance with the schedule specified in this SOW;

9.1.2. Contractor’s performance under this PWS will be done during standard business hours of Monday

– Friday, 0800-1700, excluding Federal holidays, unless agreed upon by both parties;

9.1.3. Recognized Holidays: The following holidays are recognized as Federal holidays and Government offices will not be open.

9.1.4. The Contractor shall be responsible for supervision of all contract personnel and performance of all Contractor-related functions.

9.2. All Government site environmental requirements and physical plant requirements, including but not limited to cabling, are in place prior to delivery of products and services under this PWS to the relevant Government site(s);

9.3. Specific security requirements include the ability to gain access to Minot Air Force Base after passing a local authority background check with a felony-free history. The Contractor shall coordinate with the 5 BW/CP POC to obtain and return temporary badges and vehicle registrations. Additionally, individuals will be US citizens and as a minimum, shall have a favorable National Agency Check.

9.4. All contractors will be physically signed onto base via the Magic City (main) gate. Pre-coordination with the 5 BW/CP POC will be made to set up a time to obtain a visitors pass at the Magic City gate.

Once at the gate, the driver must be able to show:

a) Current vehicle registration

b) Current Proof of Insurance

c) A valid and current Driver’s License for the driver

d) A valid and current Driver’s License or other State Identification for any passenger(s) in the vehicle.

e) A Bill of Lading which includes the Air Force installation name, date of anticipated delivery, and specific destination information.

f) The schedule of performance, charged, and/or pricing is subject to modification in the event of any deviation from the aforementioned assumptions.

9.5. It should be noted that the Contractor’s performance may be interrupted from time to time because of high priority mission schedules or no-notice events. For each calendar day and/or portion of a calendar day that the Contractor is removed/denied access from the job site, the schedule will be adjusted by one calendar day.

New Year’s Day

Labor Day

Martin Luther King Jr.’s Birthday

Columbus Day

President’s Day

Veteran’s Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

9.6. Special work rules, such as safety training or coordination with collective bargaining units, must be identified by Government and Contractor at the start of the project.

10. POINTS OF CONTACT:

The following people have been designated the site POCs by the Contracting Officer:

Customer:

Ryan D. Bathke, MSgt, USAF NCOIC C2 Operations, Minot Command Post Minot AFB, ND DSN: 453-3101 Comm: 701-723-3101 ryan.bathke@us.af.mil

Resource Advisor:

Crosby A. Hunt, Capt, USAF Deputy Budget officer Minot AFB, ND DSN: 453-6475 Comm: 701-723-6475 crosby.hunt.1@us.af.mil

Contracting Office:

Jason D. Lent, MSgt, USAF Contracting Officer Minot AFB, ND DSN: 453-4180 Comm: 701-723-4180 jason.lent@us.af.mil mailto:amber.pitkn@us.af.mil mailto:crosby.hunt.1@us.af.mil mailto:jason.lent@us.af.mil