Attachment_1_-_Performance_Work_Statement_(PWS).docx
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- Attached to
- PRP Workstations & Modular Walls Federal contract opportunity
- Solicitation number
- FA4528-19-Q-CB02
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Attachment 1 - Performance Work Statement
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment_4_-_Quote_Sheet.xls | XLS spreadsheet | |
| Attachment_5_Mandatory_Clauses_and_Provisions.xlsx | XLSX spreadsheet | |
| CLS_Combined_Synopsis_and_Solicitation.pdf | ||
| Attachment_3_-_PRP_Security_Furniture_Drawings.pdf | ||
| Attachment_2_-_PRP_Furniture_Location_Sketch.pptx | PPTX presentation |
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PWS – PRP Furniture (Minot Air Force Base, ND, USA)
Table of Contents Section
| Section | ii | |
| Revision History | ii | |
| 1.0 | Background cover sheet or appendix | 3 |
| 2.0 | Scope | 3 |
| 3.0 | Description of Services | 4 |
| 3.1 | General Services | 4 |
| 3.2 | Design Services | 6 |
| 3.3 | Product Markings/Documentation/Tools | 9 |
| 3.4 | Delivery Services | 9 |
| 3.5 | Installation and Removal Services | 10 |
| 3.6 | Inspection/Acceptance Checklist | 11 |
| 4.0 | Product | 12 |
| 4.1 | Monolithic Panels and Components | 12 |
| 4.2 | Stackable Panels and Components | 12 |
| 4.3 | Modular Furniture | 12 |
| 4.4 | Demountable Walls | 12 |
| 5.0 | Government Furnished Property/Support | 12 |
| 6.0 | Site Conditions | 12 |
| 7.0 | Additional Services Information | 13 |
| 8.0 | Quality Assurance | 13 |
| 9.0 | Voluntary Protection Program (VPP)/Safety | 13 |
| 10.0 | Base/Installation Specifics | 13 |
| 11.0 | Deliverables (CDRLs) | 15 |
| 12.0 | Services Summary | 16 |
Revision History
| Author Name |
| Date |
| Reason For Changes |
| Version |
| 1Lt Trenton High |
| 19 July 18 |
| Updates |
| V1 |
| SrA Tyler Rowell |
| 14 Aug 18 |
| Review of PWS |
| V1 |
PWS – PRP Furniture FA4528-18-Q-CB02 Attachment 1 Page i
1.0 Background cover sheet or appendix
Complete as Appropriate for each individual acquisition.
2.0 Scope
For this project we require the following items:
- (6) Height Adjustable L-Desks, Electric
| - 24d x 72 x 66 inside curved shape |
| - as per drawings, 27” to 42” height adjust |
| - 3 memory settings & up/down button |
| - 2 desks have embossed metal modesty, that face outward |
- (3) Freestanding fixed desk pieces for the HA desks above includes:
- (1) 24x48 for desk C2
- (1) 24x60 for desk C2
| - (1) 24x66 for desk C1 |
| - (6) 18d mobile box/file w/seat |
- (6) 18x30 2 drawer lateral files, laminate front; four with laminate tops, counter weights, & x-file bars for front-to-back filing
- (6) 24d x 18w x 72h storage/wardrobe tower
- (6) overhead w/ laminate swing doors, wall mount, lockable
- (6) 6ct dividers per overhead
- (6) 36w led touch magnetic lights
- (6) CPU Holders
| - attaches below desktop |
| - swivels & retracts |
- (6) Dual Arm Monitor Supports
- attaches to desktop; bolt thru mount
- (1) Oblique Table, B4
| - high pressure laminate top |
| - pvc edge trim |
| - 24x60, metal post legs |
- (3) Modular Storage Cabinets and Uppers – C3, C4, C5
- all laminate construction
- high pressure laminate fronts
- left tower cabinet, 24d x 36w x 84h; lower cabinet with 2 drawers, doors & shelf
- center cabinet 24d x 48w x 48h overall, with top, (upper 12”h is 16deep) lower cabinet with doors & shelf, 24d x 48w x 36h (consists of 2- 24w cabinets); upper 12” high cabinet is 16d & has 4- open shelves as shown, 48w overall opening for TV above
- right storage cabinet, 24d x 36w x 84h overall; Base portion has 2-drawer cabinet, with doors & shelf below; Upper portion has storage cabinet with doors & 2- shelves, 24d x 36w x 48h
- (2) Metal Lateral File Credenza, B2
- 20d x 36w x 36.6h; 72w overall
- consists of 2- cabinets set side by side
- includes high pressure laminate top
- includes xfile bars for front to back filing
- includes anti tip counterweights
- only one drawer opens at one time, lockable
- (3) Modular Wall Cabinets for above File Credenza, B2
- 15d X 24w X 30h for each, 72w overall
- all laminate construction
- middle cabinet has doors & one shelf
- left cabinet has 14- horizontal slots
- right cabinet has 12 vertical slots
- rail mounted to wall for movability
- includes end panels, laminate
- includes led lights below each cabinet
- (1) Printer Cabinet w/Top
- 24x36x28h
- all laminate construction
- two doors & shelf, locking
- top included
- high pressure laminate top & doors
- (1) Modular Breakroom Buffet, B3
- With Base Cabinets & Uppers, 60w overall
- (2) Modular Base Cabinets w/Uppers
- 24d x30w x35h, 60w overall
- includes high pressure laminate top & fronts
- cabinets have levelers for reuse/ modular
- each cabinet has one upper drawer, 2-doors & shelf, lockable
- includes 4”h x 60w backsplash, laminate
- all laminate construction
- (2) Upper Wall Cabinets for Buffet, 60w overall
- microwave cabinet, 15d x 30w x 30h with doors & shelf above
- standard cabinet with doors & shelf, 15d x 30w x 30h
- mounted on rails for moveability
- includes laminate end panels
- includes led lights below uppers
- (4) “Variable” Flex Back, 4-Leg – B4
| - armless, chrome frame, gliders |
| - flexible one piece poly seat shell |
| - upholstered inside seat & back, Grd-2 Vinyl |
| - 300# capacity |
- (6) Office/Task Chairs, EC3 Series 335D-A
| - High back with T-Arms |
| - Grd 4 Leather Plus |
| - Synchro tilt mechanism |
| - multi position tilt lock |
| - tilt tension control |
| - polished aluminum star base and arms |
- (6) Office/Task Chairs
| - black base & frame |
| - 4D arms; height, width, rotate |
- MODULAR DEMOUNTABLE WALLS, FLOOR TO CEILING
- Approximately 69 linear feet
- 4” thick x 9ft high ceilings
- upper glass fascia’s to be 20h louvered, double pane glass
- (4) frosted glass barn doors
- front walls double pane frosted glass
- divider walls consists of ¾” laminate walls
- base & ceiling 4” high ¾” laminate fascia
See Attachment 02 for a plan view and isometric layout of each typical workstation, along with a description of sizes and components included.
For any Demountable Walls, a lineal foot expectation will be included along with the anticipated wall materials such as paint, fabric, wood or glass, as well as number of doors or windows to be included.
3.0 Description of Services
3.1 General Services
Coordination and management of all new product, equipment and people required to create, deliver and install new systems and modular furniture within an Air Force location. This includes ongoing servicing of any items defective due to manufacturing error as well as for replacement or repair of any damaged item after purchase.
3.1.1 The contractor shall perform tasks on Systems/Modular Furniture in accordance with the requirements stated in this section and resulting Contract.
3.1.2 The contractor shall be responsible for all personnel, equipment, tools, materials, supervision, storage, assembly, transportation, incidentals and all other items and services necessary to provide and install systems and modular furniture.
3.1.3 The contractor shall be knowledgeable of and shall comply with all applicable federal, state, and local laws, codes, permits, DOD, AF, and base requirements and instructions required for the performance of the duties in this Performance Work Statement (PWS).
3.1.4 The contractor shall ensure policies and procedures are established that protect the safety and welfare of customers, employees, and the community to minimize or eliminate safety or environmental risks. These policies shall be in compliance with Federal and Installation policies and procedures.
3.1.5 The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate or alternates who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer (CO) within 10 days after contract award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operations of this contract on the installation.
3.1.6 The contractor shall provide a Project Manager with a minimum of 5 years of experience installing your company's product, responsible for project site management, scheduling, coordination and technical assistance to the Air Force representative as required throughout the project. Resumes and letters of intent shall be provided upon request.
3.1.7 Reserved
3.1.8 All contractors shall submit a complete list of personnel in accordance with installation policy, including deliverymen, who will be expected to work on the installation. This list will contain Privacy Act information as required as well as the expectation that each individual will be able to present a current and valid state identification, to meet local Air Force security requirements. (Please note that many installations require this information be coordinated days in advance).
3.1.9 The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees.
3.1.10 The vendor shall manage ordering, shipment, delivery and installation of all new furniture from manufacturer to final acceptance by the designated Government Acceptor.
3.1.11 The contractor shall provide customer service during normal duty hours, 0730-1630 hours, Monday through Friday; except for federal holidays.
3.1.12 Recognized US Federal Holidays are as follows: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas. If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on Sunday, it is observed on Monday.
3.1.13 When the contractor desires to work other than standard times, a written request shall be submitted to the Government Acceptor for approval. Written approval from the Contracting Officer must be received before proceeding with the work. The request shall be submitted at least five (5) work days prior to the proposed performance of work, and it shall indicate the day/days, time/amount of work, and reason why performance is necessary during nonstandard hours.
3.1.14 The contractor shall provide alternate work locations for employees or allow employees to take vacation during designated Government non-work days or other periods where government offices are closed.
3.1.15 All Air Force inquiries shall be responded to by a contractor representative within two business days.
3.1.16 Meetings may periodically be held between top level base personnel and contractor management to discuss contract status. The CO will notify the contractor in writing in advance of the place and time of required meetings.
3.1.17 Vehicle registration, proof of insurance and a valid driver’s license shall be presented to gain base access.
3.1.18 The contractor shall be responsible for coordination of an escort through any controlled areas through the assigned Government Acceptor.
3.1.19 Lost vehicle and entry passes shall be reported immediately to the Security Police as well as the Government Acceptor in accordance with the local security forces policy.
3.1.20 The contractor shall be responsible for any storage of all new systems/modular/demountable wall furniture, components, parts and assemblies prior to and during installation in accordance with the agreed upon delivery schedule.
3.1.21 The contractor shall maintain continuity between the support operations at Minot AFB, ND and all other assigned performance locations and the contractor’s corporate offices. The contractor shall provide the necessary resources to manage and administer the contract. The contractor shall, as a minimum, maintain a single point of contact for this effort to be available in person to the 791 MXS PRP/Security office, during the same business day.
3.1.22 The contractor shall provide for the management and support of personnel, to include: making necessary arrangements for employees required to travel; supporting personnel co-located on Minot AFB, ND and other locations specified with additional resources, expertise, advice; necessary infrastructure to support work to be accomplished off-base; conducting personnel meetings; providing administrative support for employees in a timely fashion; and providing facility and staff security requirements.
3.1.23 All personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.
3.2 Product Markings/Documentation/Tools
Items used after product acceptance used to identify or modify a particular product.
3.2.1 All documentation (Owner’s manuals, warranty information, assembly instructions, maintenance and care instructions, operating instructions, etc.) shall be provided to and reviewed with the Government Acceptor and/or Government Project Manager upon completion of the installation.
3.2.2 Special assembly tools (security hardware wrench, spare parts provided with the furnishings, etc.) shall be provided to the Government Acceptor and/or Government Project Manager prior to final Government acceptance of products and services.
3.3 Delivery Services
Transportation of all new products, loading, unloading, storage and all necessary movement from factory to final onsite set up.
3.3.1 The contractor Project Manager shall be responsible for on-site coordination of all staging and deliveries of their product, to include access to and operation of any equipment needed for unloading and movement of materials or product.
3.3.2 Contractor shall be responsible for determination of the appropriate delivery method and handling, based on site conditions to include the non- existence of loading docks and equipment at any given location. Special circumstances may be identified by and negotiated with the Contracting Officer.
3.3.3 Delivery shall be in accordance with the terms of the contractor's agreement. If the ordering activity designates an accelerated delivery schedule it will be identified in the contract.
3.3.4 A maximum of 30 days storage for new products shall be included in the contractor's agreement.
3.3.5 Work shall comply with applicable building standards and codes, specifically: National Electrical Code (National Fire Protection Association (NFPA 70) and National Life Safety Code (NFPA 101).
3.3.6 The contractor shall be responsible for following all safety and security guidelines within the area in which work is being performed, to include securing any contractor owned tools or equipment, and any on site storage being utilized.
3.3.7 The contractor shall prevent its personnel from entering any area other than the designated work area.
3.3.8 The contractor shall maintain a means of egress within all designated work areas to comply with fire codes.
3.3.9 The contractor shall ensure its personnel eat, drink, or smoke only in designated areas.
3.4 Installation and Removal Services
Manufacturer certified professionals to install systems and modular furniture per the approved design drawings.
3.4.1 Each dealership shall be able to provide, or capable of obtaining support services to include removal and warehousing of the proposed systems furniture and demountable walls.
3.4.2 The contractor shall appoint an authorized representative who will be the company's senior representation on site for all customer communication and enforce compliance of all requirements for the project. This representative shall have a physical presence during any delivery and throughout installation unless agreed to by the Government Acceptor and/or Government Project Manager. Resumes and letters of intent shall be provided for these employees.
3.4.3 The contractor representative shall meet with Government Acceptor and/or Government Project Manager to review the installation drawings prior to installation.
3.4.4 The contractor shall install new systems and modular furniture in accordance with each requirement statement and basic component floorplan, panel plan and electrical plan, designed and provided by the contractor with each purchase.
3.4.5 Contractor shall be liable for any damage to government property caused by the contractor or their representatives.
3.4.6 During installation the contractor shall protect all furniture and building materials, to include carpet, existing within the space with industry approved protective coverings inclusive of craft paper, moving blankets and such type material. The contractor shall not use protective materials that will leave any type of residual print, outline or imaging on any furniture or building materials. Contractor shall not repair damage to finishes but will be responsible to pay for damages. The government will make repairs and back charge the installation contractor.
3.4.7 Reserved
3.4.8 The contractor shall uncrate/unpack all new items and perform required assembly in accordance with the manufacturer instructions.
3.4.9 Services shall include inspection of product for shipping damage. If damage is found it shall be the responsibility of the contractor to notify the authorized government representative and make all arrangements for replacement or repair of the item(s) damaged. Damaged items are not to be installed unless otherwise directed by the Government Acceptor.
3.4.10 Any furnishings attached to the building shall be attached securely.
3.4.11 Installation of new systems and modular furniture must be under the oversight of an onsite manufacturer certified installer. Resumes and letters of intent shall be provided for these employees.
3.4.12 The contractor shall ensure that all communication outlet faceplates are provided with the new furniture and accommodate a standard RJ45 quad port or fiber-inserts that will be provided by the local communications group or general contractor.
3.4.13 Services shall include removal of packing materials from the installation.
3.4.14 Reserved
3.4.15 Reserved
3.4.16 All trash removed from the worksite shall be disposed of in accordance with state laws, and packaging and other recyclable materials shall be recycled where ever possible.
3.4.17 The contractor shall maintain environmental controls when working in any Air Force facility, to include but not limited to keeping doors shut and lights off when not in use and turning off vehicle engines when parked.
3.4.18 Light fixtures shall have appropriate lamps and be in working order.
3.4.19 Prior to acceptance, the contractor shall clean all new furniture only with the manufacturer's recommended cleaning agents/products.
3.4.20 The contractor shall provide all new components, completely assembled, installed, and operational, including keys in each lock set.
3.4.21 New furniture, equipment, and accessories shall be level, square, and in proper alignment with adjoining furniture. All drawers should operate smoothly and stay closed when not in use.
3.4.22 The contractor shall inspect to ensure the new furniture is free of surface dirt and defects, the installation is complete, and the new furniture is ready for use.
3.5 Inspection/Acceptance Checklist
Validation between the contractor and the Government Acceptor that all product has been installed according to manufacturer guidelines and customer specifications.
3.5.1 A post-installation walkthrough shall be coordinated with the contractor’s authorized representative and Government Acceptor and/or Government Project Manager.
3.5.2 All areas requiring correction shall be documented in a punch list by the contractor and provided to the authorized government representative upon completion of a joint walk through by the contractor and authorized government representative.
3.5.3 A final walk through will be performed with the contractor and the Government Acceptor and/or Government Project Manager to ensure all punch list items have been addressed to the satisfaction of the Government Acceptor.
3.5.4 Upon completion of all contract requirements, the contractor will submit to the Government Acceptor the Inspection/Acceptance Checklist (Attachment 1 to this PWS) and documentation of completed punch list items. The Government Acceptor will complete the Inspection/Acceptance Checklist and return it to the contractor. The Contractor may then submit a final invoice in the Wide Area Workflow system (WAWF) (https://wawf.eb.mil/) and will attach an electronic copy of the signed Inspection/Acceptance Checklist to the invoice submission.
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4.0 Government Furnished Property/Support
4.1 Base support includes Government-controlled working space and utilities.
5.0 Site Conditions
5.1 Standard site conditions shall be considered those that include:
5.1.1 Free and clear hard surface access to the receiving and installation location during regular working hours
5.1.2 Parking and off-loading area suitable for access by a semi-trailer combination or truck within 100 feet of the building entrance closest to product installation area
5.1.3 Threat condition level of the base is Bravo. This requires dealer personnel to get base access in order to complete the product installation.
5.1.4 A staging area adequate to sort, stage and uncrate products along with a waste receptacle suitable for disposal of materials
5.1.5 Includes electric power, working lights, heating and air conditioning, and access to a working freight elevator if location is on a floor other than the first floor
5.1.6 Current and correct CAD drawings of the building shell
5.1.7 A building ready for the installation of furniture (i.e. other tasks such as painting and flooring are complete so as not to cause any delays in performance)
5.2 Contractor shall notify the Contracting Officer of any deviations from the above standards, as well as any requests for equitable adjustment to the contract price.
6.0 Quality Assurance
6.1 Contractor performance shall be measured and assessed using the Performance Objectives listed in the Description of Services (3.0). Contractor Performance Objectives are derived from the contract performance work statement.
7.0 Voluntary Protection Program (VPP)/Safety
7.1 Voluntary Protection Program: The Air Force is part of the AOSHA VPP. All contractors are required to familiarize themselves with the requirements of the VPP. Information on VPP can be accessed at http://www.osha.gov/desp/vpp/index.html.
8.0 Base/Installation Specifics
All commercial trucks must enter through the North Gate for inspection. In accordance with the Installation this includes construction, food, supply, FedEx, and UPS deliveries, as well as contractors entering with company trucks. If utilizing a POV or a rental vehicle, main gate is accessible to Contractors once a pass is obtained. Hours of operation for the main gate are 24/7. The Contractor shall be responsible for obtaining all necessary passes, or other items required for access to the areas in which work will be performed. The Contractor shall request contractor passes through the CO by providing the full name, social security number, date of birth, work phone, home phone, and driver’s license state/number of employees requiring passes no later than 10 days after contract award. Personnel must adhere to the REAL ID Act of 2005 to ensure access to base is granted. Pass requests will be forwarded by the CO to the 5th Security Forces Squadron Visitor’s Control Center for approval and issuance. Upon completion or termination of the contract, or an individual’s release from employment, the Contractor shall retrieve the identification issued above and surrender it to the 5th Security Forces Squadron Pass and Registration Section located in the Visitor Control Center. The following can be reason for denial to Minot Air Force Base:
From Minot Integrated Defense Plan 31, Volume 1
3.4. Causes for Barment and Installation Pass Denial:
3.4.1. Objective Rules. Although barment decisions are made on a case-by-case basis, barment action should be considered whenever the offenses in table 1 are committed. NOTE: The list of cited offenses is not all-inclusive nor is it meant to exclude other offenses that raise concerns about security, safety, good order and discipline.
3.4.2. Base Pass Denial. Personnel will be denied base access if;
3.5.2.1. Is known to be or reasonably suspected of being a terrorist or belongs to an organization with known terrorism links/support.
3.4.2.2. Is individual’s name appears on any Federal or State agency’s watch list or hit list for criminal behavior or terrorist activity.
3.4.2.3. The individual has knowingly and willfully engaged in acts or activities designed to overthrow the U.S. Government by force.
3.4.2.4. The individual has an active warrant
3.4.2.5. The individual is barred by another DoD Installation/Activity
3.4.2.6. The individual has any conviction for espionage, sabotage, treason, terrorism, or murder.
3.4.2.7. The individual has been convicted of a firearms or explosive violation.
3.4.2.8. The individual has been convicted of sexual assault, armed robbery, rape, child molestation, child pornography, trafficking in humans, drug possession with intent to sell, or drug distribution.
3.4.2.9. Has a felony conviction within the last 10 years.
3.4.2.10. Persons with an arrest for the above offenses, but where no disposition is listed on the criminal history report, will be required to provide legal documents showing disposition. If the disposition or severity is dismissed, not filed or adjudicated; the pass may be issued. If the disposition or severity is guilty or not provided the pass will be denied.
3.4.2.11. Any situation not covered in paragraphs 3.4.2.1. – 3.4.210. That is deemed to have a potential detrimental impact on good order or discipline may be grounds for pass denial.
8.1 Gate Procedures:
· Once at the North Gate, be prepared to exit the vehicle and allow for vehicle inspection. At this time you may ask for directions to your final destination.
· If the final destination requires the driver to leave the South Gate, and re-enter the base through an alternate gate, the pass received will be sufficient documentation for entry into both gates, within a pre-established time directed by the Security Forces representative.
· Arrival at the appropriate gate after the designated allotted time will result in non-admittance to the installation.
· This procedure will occur each time a commercial truck requests access to the base.
8.2 Current Bill of Lading (BOL) to get delivery driver and the vehicle on base. BOL must include the AF installation name, date of anticipated delivery, and specific destination (including building number, street address, and point of contact information).
8.3 Personnel should the following items when entering an installation:
· Current Registration for all vehicles
· Current Proof of Insurance for all vehicles
· Valid driver’s license for each driver
· Valid driver’s license or other state identification for each passenger
· Depending on the current Force Protection Condition, a government representative may be required to sponsor those people in person at Pass & ID, at building 547.
· The sponsor must state the guest's purpose and destination. It is the responsibility of the contractor to validate this need with their government POC prior to their arrival so as to coordinate the arrival time accordingly. Sponsors may request that a pass be applicable for multiple days if needed.
8.4 To sponsor 10 or more people, a typed list of those people must be submitted by the Government Acceptor in Word or Excel format, stating LAST NAME then FIRST NAME of each person. The sponsor must submit that list to Pass & ID, building 547. No fewer than three days prior to the anticipated arrival. Names listed must be complete names, (no nicknames), and correspond to the names on the state ID for each person.
8.5 Mission Essential Services: Contractors are not considered mission essential.
8.6 Prohibitions: Firearms may not be brought on base under any circumstances. Individuals with criminal records are not allowed on base. Contractor personnel are prohibited from sponsoring guests onto the installation.
9.0 Services Summary
| Performance Objective |
| PWS |
Paragraph
| Performance Threshold |
| Surveillance |
Method Frequency
| SS 1) General –Oversight and accountability for all people and equipment used and product ordered for a project |
| 3.1 |
No more than 1 customer complaint per time period and resolution of all issues identified by the Government Acceptor within 24 hours
Inspection
SS 2)
Design – design was provided within the allotted time frame, fulfills the customer’s requirements and fits appropriately within the site conditions of the space.
3.2
Zero late delivery of designs. Issues relating to customer requirements and site conditions will be successfully resolved within 24 hours.
Random sampling by Government Acceptor and trend analysis
SS 3)
Product Markings – products are labeled with appropriate markings so future users can identify them at a later date.
3.3
Minimal mistakes in product markings (less than 1%). Mistakes shall be corrected within 24 hours of identification by the Government Acceptor
Inspection and customer feedback
SS 4)
Delivery – delivery time met expectations and was unloaded by appropriate contractor personnel using appropriate equipment without damage.
3.4
Zero late deliveries. Damage resolved in accordance with the PWS.
| SS 5) Installation/Removal – product was uncrated, and assembled per manufacturer’s instructions and per customer’s approved layout within the allotted time frame |
| 3.5 |
No more than one customer complaint per month. Complaints must be successfully resolved within 24 hours.
SS 6)
Acceptance – All punch list items have been remedied and all furniture is in proper working condition.
3.6
Zero punch list items remain unresolved prior to project completion.
File details come from the government source that posted it.