Attachment_1,_PWS.pdf

FA4528-17-R-0006

Attachment 1

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PERFORMANCE WORK STATEMENT

FOR

LINEN AND DRY CLEANING SERVICES

AT

MINOT AFB

29 March 2017

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LINEN & DRY CLEANING SERVICES

Table of Contents

1 DESCRIPTION OF SERVICES Page 3

2 SERVICE SUMMARY Page 8

3 GOVERNMENT-FURNISHED PROPERTY/EQUIPMENT Page 8

4 CONTRACTOR FURNISHED MATERIALS/EQUIPMENT Page 8

5 GENERAL INFORMATION Page 9

6 CONTRACTOR PERSONNEL Page 10

7 SECURITY REQUIREMENTS Page 10

8 QUALITY CONTROL Page 10

9 QUALITY ASSURANCE Page 11

10 RECORDS Page 11

ATTACHMENT 1 – FINISH SCHEDULE Page 12/13

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PERFORMANCE WORK STATEMENT LINEN & DRY CLEANING SERVICES

1.0. DESCRIPTION OF SERVICES.

1.1. SCOPE OF WORK. The Contractor shall provide all personnel, equipment, tools, materials, supervision, transportation, supplies and other items or services necessary to perform laundry and dry cleaning services, including pickup and delivery, as defined in this Performance Work Statement (PWS). Performance shall be in accordance with the scope of this Performance Work Statement (PWS), manufacturer’s recommendations, and Association for Linen Management (ALM) recommendations. The estimated quantities of work are listed in the offeror schedule.

1.2. PICK UP AND DELIVERY. The Contractor shall pick up soiled laundry and dry cleaning, and deliver clean laundry and dry cleaning. The total counts/weights of linen and articles to be picked up and delivered will be recorded and verified daily by COR personnel. If the Contractor’s count differs from the Government count, the Contractor shall annotate the variance on the delivery ticket returned to the Government the next business day.

1.2.1. The Contractor shall pickup and deliver at the following locations/time frames at Minot Air Force Base:

Facility Pickup Location Time MAFB Clinic 194 Missile Ave, Medical Logistics Loading Dock 0800 - 1200 Linen Exchange 145 Missile Avenue 0800 - 1200 Sakakawea Inn 173 Summit Drive 0800 - 1200 Sakakawea Inn VQ 185 Summit Drive 0800 - 1200 Sakakawea Inn TLF 188 Missile Avenue 0800 - 1200 Veterinary Clinic 284 Missile Avenue (As Needed) 0800 - 1200 Alert Facility 1085 Bomber Boulevard (As Needed) 0800 - 1200

* Note 1 - Special pickup and deliveries for the Alert Facility, Veterinary Clinic, or other organizations served by Linen

Exchange will be coordinated by the COR on an as-needed basis.

* Note 2 - Variances in this schedule due to inclement weather will be coordinated by the COR with the contractor per paragraph 1.2.4.

1.2.2. Pickup and delivery of laundered items are as indicated below:

Pickup Delivery Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Friday Monday

1.2.3. Pickup and delivery of dry cleaned articles are as indicated below:

Pickup Delivery Tuesday Thursday Thursday Tuesday

1.2.4. All items will be picked up and delivered as scheduled, with the exception of holidays, military down days, or inclement weather delays or closures. In the event a holiday/military down day falls on a scheduled pickup or delivery day, the scheduled action will be performed on the next business day following the holiday/military down day Monday through Friday. If there is an inclement weather delay or closure, the COR will coordinate with the contractor for pick up and delivery after the installation re-opens.

1.2.5. Laundry picked up and delivered shall be manifested with copies of delivery tickets provided to the COR or facility POC on the same day the service is rendered. The Contractor will record the delivered quantities or weights after cleaning for picked up and delivered items.

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1.2.6. The Contractor will print and provide the delivery ticket forms on which pickup and delivery of laundry and dry cleaning will be recorded. Commercially available tickets are encouraged; three copies are required.

1.2.7. The Contractor shall return linen to the pick-up point and designated facility representative from which it was collected. Linen deliveries shall not be left unattended.

1.2.8. The Contractor shall package laundry for delivery as specified in the finish schedule, Attachment 1. Items identified to be laundered in bulk include towels, wash cloths, bath mats, kitchen towels, dish cloths, hot pads, mattress pads and encasements, sheets, pillow cases, single blankets, crib sheets, crib blankets, and all hospital laundry.

1.3. TRANSPORTATION AND STORAGE OF ARTICLES.

1.3.1. Delivery Vehicle. The Contractor shall use an enclosed vehicle for transportation of articles. Soiled and clean articles shall not be transported in the same vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit to the facilities. After transporting dirty/soiled/contaminated laundry, the vehicle interior shall be cleaned and sanitized before loading clean articles.

1.3.2. Laundry Carts.

1.3.2.1 The Contractor shall provide laundry carts for storage and transportation of linen at laundry accumulation points, to, and from Contractor’s place of business. The Contractor shall provide empty carts requested by Government facilities. Carts are required to have a maximum length and width of 60” X 30” with a maximum height of 80”. Empty carts shall be left at each location during delivery of clean linen for the next scheduled pickup of dirty linen.

1.3.2.2. After transporting dirty/soiled/contaminated laundry, the laundry carts shall be cleaned and sanitized before loading the clean articles. Carts will be plastic and in good condition.

1.4. PERSONNEL.

1.4.1. Contract Manager. The Contractor shall provide a contract manager who shall be responsible for performance of work outlined in this PWS. The name of this person and an alternate(s), who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting Officer.

1.4.2. Delivery Personnel. The Contractor will work with the Contracting Officer to ensure delivery personnel possess the appropriate base clearances and entry passes to avoid the need for Government escort personnel.

1.5. MISSING ARTICLES. The quantity of articles delivered, as indicated by the unit quantity of the offeror schedule, shall equal the quantity of articles picked up. The Government will indicate quantities shipped on the delivery ticket. Any variances noted by the Contractor shall be immediately brought to the attention of the Government. The Government will also count items returned. The Contractor shall annotate the quantity of returned items contained in each bundle on the outside of the package. Items not delivered will be considered shortages in the delivery quantity, and any shortage shall be noted on the manifest. The Contractor shall deliver any shortages in the next regularly scheduled delivery at no additional cost to the Government. Any articles missing for seven (7) calendar days will be replaced by the Contractor with a like new item of equal quality.

1.6. WORKMANSHIP AND SANITATION. Delivered finished articles shall conform to the accepted industry standards of quality for cleanliness, finish, and appearance. All work performed shall be done under sanitary conditions. The items shall be not only clean in the sense of being free from soil, stains and odors, but also free from bacteria, mold, fungi and other microorganisms - including pathogens or disease-producing organisms. Articles shall be clean, free from soil, lint, debris, hair, dust, stains, dampness, cleaning chemicals, oil, grease, and mildew. The Contractor shall wash items at a temperature that achieves cleaning standards while minimizing shrinkage.

1.6.1. Polyester/cotton garments, fitted sheets, bedspreads, and all other articles shall be cleaned in a manner that prevents wrinkling and shrinking of fabric.

1.6.2. The Contractor will use a fabric softener on towels, sheets, pillow cases, blankets, bedspreads, bath mats, and scrubs to improve the feel and softness of these fabrics.

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1.6.3. Bleaching of Items. Fabric-safe bleach shall be used on colored articles. Items to be bleached shall be bleached by a method that prevents yellowing, color loss, or degradation of fabric.

1.6.4. Stains. The Contractor shall apply stain removal treatment to stained items that the Government has identified with hard-to-remove stains. The Contractor shall also provide pre-spot stain removers that the Government can use for the best result in removing stains.

1.6.5. The Contractor is required to replace any articles damaged beyond repair while in Contractor’s possession, after COR validation and Contracting Officer approval. Article replacement will consist of the Contractor providing a like new item of equal quality to the COR at no cost to the Government.

1.6.6. Water Temperatures will be in accordance with the Association for Professionals in Infection Control and Epidemiology (APIC) Guidelines for Laundry, 1996, and Association for Linen Management Guide for Assessing Healthcare Laundry Quality (ALM) Procedures for Infection Control. Water temperatures for hotel linens shall comply with the manufacturer’s recommendation to avoid shrinkage.

1.6.7. Washroom Test. Once each quarter, washroom tests for tensile strength and whiteness retention shall be conducted in accordance with Occupational Safety Health Act (OSHA) standards and instructions by processing two (2) laundry washroom test pieces (swatches of material) in the washing of Government white sheets and pillowcases. The test piece service and the laboratory evaluation of the test pieces shall be provided by an approved laboratory. The Association for Linen Management (ALM), 138 N. Keeneland Drive, Suite D, Richmond KY 40475 and International Fabricare Institute (IFI), 12251 Tech Road, Silver Springs, MD 20304, are two known acceptable laboratories. Should the Contractor propose to obtain these services from a laboratory other than one (1) of these two (2), the proposed laboratory shall be submitted to the Contracting Officer at the pre-performance conference or two weeks prior to the performance start date, whichever is earlier, for approval. Tensile strength loss shall not exceed 10%, and whiteness retention shall not be less than 96% for the ALM washroom test and 109 for the IFI washroom test. Whenever tensile strength loss or whiteness retention deficiencies occur, the Contractor shall take corrective action within five (5) workdays and retest. This process shall be repeated until tensile strength loss and whiteness retention is within prescribed tolerances. Contractor shall provide a copy of all test results to the Contracting Officer not later than five (5) workdays from receipt.

1.6.8. State or Local Department of Health Requirements. Compliance with all certification or labeling requirements, arising from federal, state, or local Department of Health regulations, and Occupational Safety and Health Administration (OSHA), is the responsibility of the Contractor.

1.7. WEIGHTS. The difference in weight between bulk delivered clean laundry and bulk picked up soiled laundry shall not exceed a variance of 8%. The Contractor shall reimburse the Government in accordance with DFARS Clause 252.237-7015 (b) for any variance exceeding 8%.

1.8. REPAIRS.

1.8.1. Reimbursable. Field jackets/coveralls requiring replacement of zippers, snaps, open seams, or tears will be identified by the Government at the time of pickup. Drapery hems shall be resecured if the hems fail. The Contractor will be paid in accordance with the applicable contract line item as listed in the offeror schedule.

1.8.2. Non-Reimbursable. Except for articles determined to be unserviceable in accordance with paragraph 1.10, the Contractor shall repair all minor rips, tears, open seams, and holes using thread and materials of the same quality, compatible color, color fastness, and texture as that used in the manufacture of the articles. In addition, the Contractor shall replace all broken or missing buttons of matching color and similar appearance and quality. All such repairs are performed at no additional cost to the Government.

1.9. RE-PERFORMANCE OF LAUNDRY OR DRY CLEANING. The Contractor shall inspect laundered items.

Articles found to have been unsatisfactorily cleaned shall be recleaned at no additional cost to the Government. When the Government finds unsatisfactorily cleaned items, such articles shall be identified by the COR to the Contractor’s representative at the next scheduled pickup. After they are recleaned, the Contractor shall package these items separately and identify by marking “COR Rework”.

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1.10. DAMAGES. The Contractor has twelve (12) hours to identify damaged laundry. Any damages identified past that time will be assumed to be made by the Contractor.

1.10.1. The Contractor must inspect all articles before cleaning. Any items damaged by rips, tears, shredding, or holes shall be removed before cleaning and returned under separate wrap with originating manifest number clearly marked on the outside of the package. Any unserviceable items not returned in this manner are considered the responsibility of the Contractor and shall be replaced with like items at no additional cost to the Government.

1.11. PACKAGING. All articles shall be returned as specified in Attachment 1, Finish Schedule, listed below. If not designated, articles shall be returned wrapped in clear film which is completely sealed to prevent contamination.

Articles wrapped in clear film will be labeled: item and quantity on the outside of each with a marker. All items will be bundled or packaged with like items which have been separated by item/size/type, and marked accordingly. If items are to be placed on hangers, the hangers will be of a type that will not stain garments.

1.12. CONTRACTOR QUALITY CONTROL. It is the Contractor’s responsibility to perform high-quality work for delivery to the Government. The Contractor shall submit a quality control plan for the Contracting Officer’s acceptance. The Contractor shall maintain a proactive quality control program to ensure laundry and dry cleaning services are performed in accordance with this contract and established commercial standards. The quality control plan should reflect the methods by which the Contractor will identify unsatisfactory work before it is delivered to the Government and the remedies offered by the Contractor for non-performance. Government personnel will monitor the success of the Contractor’s quality control program.

1.13. QUALITY ASSURANCE. The Government reserves the right to inspect the Contractor’s facility and observe in-process work to assure performance is in accordance with contract requirements. The inspection(s) may be announced prior to visit.

1.14. PUBLICATIONS. Publications applicable to this Performance Work Statement are listed below. The Government has determined compliance with these publications shall be a mandatory requirement for the Contractor.

The Contractor is responsible for obtaining all publications.

Air Force Publications may be downloaded from the following website http://www.e-publishing.af.mil.

Publication No. Title Applicability

AFI 34-135, Ch 6 Air Force Lodging Program Mandatory

ALM Association for Linen Management Guide for Mandatory Assessing Healthcare Laundry Quality http://www.almnet.org

AFI 33-322 Records Management Program Mandatory

AFMAN 33-363 Management of Records Mandatory

AFI 33-364 Records Distribution – Procedures and Responsibilities Mandatory

1.15. 5th MEDICAL GROUP.

1.15.1. PICKUP AND DELIVERY. The total weight of linen and articles to be pick-up and delivered will be verified daily by housekeeping personnel in accordance with the Hospital Aseptic Management Systems (HAMS) contract and recorded with the COR for receiving purposes. The Linen Contractor will validate the weight of soiled laundry that has been picked up. Likewise, HAMS personnel will verify quantities of clean linen received from the Linen Contractor. Any discrepancies shall be resolved; the Linen Contractor may modify the delivery ticket in pen to obtain concurrence by HAMS contract personnel. The Linen Contractor shall ensure the weight variance between picked up and delivered laundry items will not exceed 8% allowing for water weight and dirt when weighing clean linen.

http://www.e-publishing.af.mil/ http://www.almnet.org/

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1.15.2. CONTAMINATED LAUNDRY. The Contractor is responsible for properly handling all contaminated laundry in accordance with OSHA standards. All soiled laundry is to be considered contaminated. The standards of

APIC Guidelines, Chapter 10, 1996, JCAHO and OSHA Standards and Guidelines will be followed for separation and handling of clean and soiled laundry.

1.15.3. NURSERY AND PEDIATRIC GARMENTS. Nursery and pediatric garments shall be washed, rinsed free of soap, and treated with a souring agent and a sufficient quantity of a textile-softening agent to insure fluffiness and sterilization.

1.16. 5th FORCE SUPPORT SQUADRON.

1.16.1. PICKUP AND DELIVERY. All laundry identified by the Government to be pick-up shall be removed, processed, and returned according to the pick-up and delivery schedule in para 1.2. The total quantities and weights of linen and articles to be picked up and delivered will be verified daily by COR/housekeeping personnel and recorded with the COR for receiving purposes. The Linen Contractor will validate the weight of soiled laundry that has been picked up. Likewise, COR/housekeeping personnel will verify quantities of clean linen received from the Linen Contractor. Any discrepancies shall be resolved; the Linen Contractor may modify the delivery ticket in pen to obtain concurrence by housekeeping personnel. The Linen Contractor shall ensure the weight variance between picked up and delivered laundry items will not exceed 8% allowing for water weight and dirt when weighing clean linen.

1.16.2 LABEL INSTRUCTIONS. Cleaning of gortex items, jackets, lined/unlined draperies, bed skirts, EcoPure blankets, bunny pants, parkas, flight jackets, cook uniforms, and other garments, etc. shall comply with label requirements on article or approved alternate method from the Contracting Officer.

1.16.3. EcoPure blankets have a fiber fill core which will melt at high heat; washing instructions include: Use large capacity washer to avoid crowding, cold water, mild soap and gentle cycle. Do not use chlorine bleach. Tumble dry in low heat.

1.16.4. Pillows may be machine washed; care must be taken to ensure they are thoroughly dry before packaging. Care instructions include: use large capacity washing machine, warm water, mild soap and gentle cycle. Do not use chlorine bleach. Tumble dry at low heat in large capacity dryer.

1.16.5. SLEEPING BAGS. A maximum of fifty (50) sleeping bags will be picked up and cleaned at one (1) time.

1.16.6. CONTAMINATED LAUNDRY.

1.16.6.1. Contaminated laundry will be given to the Contractor in easily identifiable containers. The Contractor shall pickup and clean contaminated laundry.

1.16.6.2. For drop off weight references, see section 1.7.

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2.0. SERVICE DELIVERY SUMMARY (SS).

Performance Objective PWS Paragraph Performance Threshold

Comply with Pickup and Delivery Schedules

Para 1.2. and 1.15.1

Contractor shall meet requirement with no more than 1 validated customer complaint per item type per month

Comply with Packaging Requirements

Para 1.11 with no more than 1 validated customer complaint per item type per month

Comply with Workmanship and Sanitation Requirements

Para 1.3.2.2, 1.6 with no more than 1 validated customer complaint per item type per month

Deliver Correct Quantities

Para 1.2, 1.7, 1.15.1, and 1.16.1

Contractor shall meet requirement with no more than 1 validated customer complaint per item type per month

Perform Repairs Para 1.8 Contractor shall meet requirement 95% of the time

Comply with Vehicle Interior Requirements Paragraph 1.3

The Contractor shall comply with vehicular requirements 100% of the time

Comply With Washroom Test Para 1.6.7 100% of the Time

Comply with Weight Variation Between Picked Up and Delivered Laundry

Para 1.7, 1.15.1, and 1.16.1 100% of the Time

3.0. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT - N/A.

4.0. CONTRACTOR FURNISHED MATERIALS/EQUIPMENT.

4.1. Contractor Provided Materials:

LINEN

EXCHANGE

LODGING

(SAKAKAWEA

INN) HSKPG

FACILITY BLDG

LODGING

(SAKAKAWEA INN)

LINEN ROOM

BLDG 185

LODGING

(SAKAKAWEA INN)

LINEN ROOM

BLDG 188

2ea Garment Hanging Racks

2ea Garment Hanging Racks

4ea Garment Hanging Racks

6ea Garment Hanging Racks

Minimum of 4 Laundry Carts

Minimum of 3 Laundry Carts

Minimum of 4 Laundry Carts

Minimum of 8 Laundry Carts

4.2. Items furnished by the Contractor will remain the property of the Contractor for the term of the contract as listed in paragraph 4.1. Quantities listed above will be left at the appropriate pick-up points for movement of laundry. These items will be swapped out daily. Equipment items lost, stolen, misplaced, or abused other than normal wear and tear will be charged at a fair replacement cost mutually agreed upon by the Contractor and Contracting Officer.

4.3. No laundry carts need to be furnished for the Hospital Clinic and the Veterinary Clinic. Soiled laundry and dry cleaning will be bagged by the Government and picked up by the Contractor from the respective clinics.

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5.0. GENERAL INFORMATION.

5.1. VEHICLE AND DRIVER REGISTRATION/BASE ACCESS. The Contractor shall complete all requirements at Minot AFB for contract personnel who require base access. Contractor shall ensure vehicle and driver comply with Base Security Forces requirements for proper identification and registration. All personnel requesting access to Minot Air Force Base shall possess a valid State or Government picture identification card. Furthermore, individuals presenting identification cards from a state that is non-compliant with the REAL ID Act will require additional documentation to gain unescorted base access. Additional documentation includes a valid U.S. or foreign government issued passport, an employment authorization document that contains a photograph, or identification cards issued by federal state or local government agencies that include a photo and biographic information. Additional information to include a full list of REAL ID Act compliant and non-complaint states can be found at https://www.dhs.gov/current-status-states-territories. Personnel requesting vehicle access to Minot Air Force Base shall provide a valid driver's license (compliant with REAL ID Act), current vehicle registration, and insurance.

5.2. OBSERVED HOLIDAYS. The following dates are observed holidays:

New Year’s Day - January 1 Martin Luther King, JR’s Birthday - Third Monday in January Presidents’ Day - Third Monday in February Memorial Day - Last Monday in May Independence Day - July 4 Labor Day - First Monday in September Columbus Day - Second Monday in October Veterans Day - November 11 Thanksgiving Day - Fourth Thursday in November Christmas Day - December 25

5.3. HOURS OF OPERATION. The Contractor shall maintain the following customer service hours: 0730 to 1630 hours, Monday through Friday.

5.4. The Contractor is solely responsible for compliance with OSHA standards for the protection of their employees.

The Contract Manager shall ensure specific safety requirements in Air Force Occupational Safety and Health (AFOSH) standards are complied with by Contractor Personnel when non-compliance would clearly present the potential to harm or damage Government resources. The Air Force is not responsible for ensuring that Contractors comply with “personal” safety requirements that do not present the potential to damage Government resources.

5.5. CONTRACTOR FULL-TIME EQUIVALENT REPORTING. The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Linen/Dry Cleaning Service via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the eCMRA help desk.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements shall be input at the Air Force CMRA link. However, user manuals for Government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

https://www.dhs.gov/current-status-states-territories https://www.dhs.gov/current-status-states-territories http://www.ecmra.mil/ http://www.ecmra.mil/

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6.0. CONTRACTOR PERSONNEL.

6.1. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who must act on behalf of the Contractor when the Manager is absent, shall be designated in writing to the Contracting Officer.

6.2. The Contract Manager or alternate must have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

6.3. The Contract Manager or alternate shall be available during normal duty hours (0730-1630) within twenty-four

(24) hours to meet, on the installation, with Government Personnel (designated by the Contracting Officer) to discuss problem areas. After normal duty hours, the Manager or alternate shall be available within two (2) hours of contact being made by the Government Personnel and/or Contracting Officer.

6.4. The Contract Manager and alternate or alternates must be able to read, write, speak and understand English.

6.5. The Contractor shall not employ persons for work on this contract if such employee is identified to the Contractor by the Contracting Officer as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

6.6. Contractor Personnel shall present a neat appearance and be easily recognized as Contractor employees. This must be accomplished by wearing distinctive clothing bearing the name of the company and employee name.

Uniforms must be standardized.

7.0. SECURITY REQUIREMENTS. The Contractor shall obtain the following pass and identification items: a personnel identification card for each of the employees hired under the terms of the contract, or ensure that the individual obtains same. Contract Personnel who violate federal laws or regulation may be barred from the installation at the discretion of the Installation Commander. In such cases, the Contractor is responsible for providing adequate manning at all times, regardless of one (1) or more personnel being barred from the installation.

8.0. QUALITY CONTROL.

8.1. The Contractor shall provide a quality control plan to the Contracting Officer. The Contracting Officer will notify the Contractor of acceptance or required modifications to the plan before the contract start date. The Contractor must make appropriate modifications and obtain acceptance of the plan by the Contracting Officer before the contract start date.

8.2. The plan shall include a description of the methods to be used for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable as outlined in the SS, paragraph 2.0. The plan shall include methods and procedures for identifying and preventing defects in the quality of service.

8.3. A description of the inspection system to cover all services is listed on the SS, Paragraph 2.0. The description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

8.4. Develop, implement and maintain a comprehensive Quality Control Program (QCP) that assures compliance with all requirements of this PWS. Safety violation(s) and deviation(s) from established technical data will constitute an unsatisfactory condition(s) and will be documented as such. If the Contractor exceeds the error rate as listed on the SS, they may be subject to a lower performance evaluation rating. The QCP must also include procedures for training, qualification and any required certification of employees prior to performance of assigned duties under this contract.

Procedures shall include assignment of management responsibility for employee task qualification to specific positions/individuals within the Contractor’s organization, as well as the quality control process that will be utilized to ensure compliance.

8.5. The Quality Control Program (QCP) must provide a description of the records to be kept to document inspections and corrective or preventive actions taken.

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8.6. The records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

9.0. QUALITY ASSURANCE.

9.1. Government Personnel will record all surveillance observations. When an observation indicates defective performance, the Contracting Officer Representative (COR) will require the Contract Manager or Representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the SS or by methods other than those listed in the SS (such as provided for by the Inspection for Services Clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions.

9.2. The Contracting Officer may require the Contract Manager to meet with the Contracting Officer, Contract Administrator, COR, and other Government Personnel as deemed necessary. The Contractor may request a meeting with the Contracting Officer at any time during the contract period of performance.

10.0. RECORDS. All records, files, documents, regardless of media (e.g., paper, electronic, etc.), as described in the PWS, that are the responsibility of the contractor are the property of the Government and shall remain so upon termination or completion of the contract. The contractor shall keep these items current and maintain and dispose of them in accordance with the requirements established in Air Force Instruction (AFI) 33-322, Records Management Program, Air Force Manual (AFMAN) 33-363, paragraph 6.4, AFMAN 33-364, paragraph 2.13, and the Air Force Records Disposition Schedule which can be provided by the COR or CO upon request. Records shall be turned over to the Government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act. The Minot AFB Records Management Office (5 CS/SCXR), 723-3529/3186, will provide assistance and training to the contractor to ensure compliance with Federal record keeping requirements.

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ATTACHMENT 1

Finish Schedule

ITEM DESCRIPTION

USER UNIT

PACKAGE

SIZE REQUIRED FINISH

A3 BAGS LE/MW EA 1 W, T, CF

B-PANT – DRY CLEAN LE/MW EA 1 DC, OH, PGB

B-PANT - WASHABLE LE/MW EA 1 W, HD, OH, PGB

BATH MATS LODGING EA 10 W, T, FB, CF

BEDSKIRT, QUEEN LODGING EA 1 DC, SH, PGB

BEDSKIRT, TWIN LODGING EA 1 DC, SH, PGB

BEDSPREAD, SINGLE LE/MW EA 1 W, T, CF

BEDSPREAD, QUEEN LODGING EA 1 W, T, SH, DF, PGB

BLANKET, BABY LODGING EA 1 W, T, CF

BLANKET, QUILTED, QUEEN LODGING EA 1 W, CSB, T, SH, DF, PGB

BLANKET, QUILTED, TWIN LODGING EA 1 W, CSB, T, SH, DF, PGB

BLANKET, SINGLE LE/MW EA 1 W, T, CF

BULK HOSPITAL LINENS HOSPITAL LB 2-12 lbs W, T, FB, CF

BULK VET LINEN VET

CLINIC

LB 2-23 lbs W, T, FB, CF

CHEF’S HAT LE/MW EA 1 W, T, HS, P, OH, PGB

CHEM SUIT (JACKET/PANT COMBO) LE/MW EA 1 W, T, OH, PGB

COOK APRONS LE/MW EA 1 W, T, MS, P, OH, PGB

COOK PANTS LE/MW EA 1 W, T, LS, P, OH, PGB

COOK SHIRTS LE/MW EA 1 W, T, LS, P, OH, PGB

COVERALL, GORTEX W/HOOD LE EA 1 W, T, CF

COVERALLS, GREEN/

BLUE/WHITE/CAMO

LE/MW EA 1 W, T, CF

COVERALLS, INSULATED/NOMAX LE/MW EA 1 W, T, CF

COVERLET, QUEEN/FULL LODGING EA 1 W, CSB, T, SH, DF, PGB

COVERLET, QUEEN - DRY CLEAN LODGING EA 1 DC, SH, DF, PGB

COVERLET, TWIN LODGING EA 1 W, CSB, T, SH, DF, PGB

DISH CLOTHS LODGING EA 10 W, CSB, T, CF

DISH TOWEL LODGING EA 10 W, T, CF

GLOVES, WHITE LE/MW EA 1 W, T, CF

GORTEX PANT LE/MW EA 1 W, HD, SH, PGB

GORTEX PANT LINER LE/MW EA 1 W, HD, SH, PGB

GORTEX PARKA LE/MW EA 1 W, HD, OH, PGB

GORTEX PARKA LINER LE/MW EA 1 W, HD, OH, PGB

GOWN, PATIENT MED GP EA 10 W, T, CF

HOT PADS LODGING EA 10 W, CSB, T, CF

INSULATED BIB OVERALL LE/MW EA 1 W, T, CF

INSULATED JACKET LE/MW EA 1 W, T, CF

JACKET, FLIGHT (7P) LE EA 1 DC, OH, PGB

JACKET, 46/P BLUE LE EA 1 DC, OH, PGB

LAB COAT, BLUE HOSPITAL EA 1 W, T, P, OH, PGB

LAB COAT, WHITE HOSPITAL EA 1 W, T, P, OH, PGB

LAUNDRY BAG ALL EA 1 W, T, CF

MAJOR REPAIR – SNAPS/BUTTONS LE/MW EA 1 OH, PGB

MAJOR REPAIR TO ZIPPERS LE/MW EA 1 OH, PGB

MINOR REPAIR - SEAMS/HEMS LE/MW EA 1 OH, PGB

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Definitions or abbreviations for methods of finish are as follows:

BB Bleach Bath CF Clear Film Sealed on All Sides CSB Color Safe Bleach DC Dry Clean DF Double Fold (maximum 30” drop) FB Folded and Bundled HD Hang Dry HS Heavy Starch LS Light Starch MS Medium Starch NB No Bleach NS No Starch OH On Hanger P Pressed PGB Poly Garment Bag W Wash

ITEM DESCRIPTION

USER UNIT

PACKAGE

SIZE REQUIRED FINISH

MATTRESS ENCASEMENT, QUEEN LODGING EA 1 W, T, CF

MATTRESS ENCASEMENT, TWIN LODGING EA 1 W, T, CF

MATTRESS PAD, SINGLE LE/MW EA 1 W, T, CF

MATTRESS PAD, QUEEN LODGING EA 1 W, T, CF

MATTRESS PAD, TWIN LODGING EA 1 W, T, CF

MITTENS LE/MW EA 1 DC, CF

MULTI PURPOSE RAGS LODGING BG 1 W, T

NAPKINS LE/MW EA 20 W, T, CF

PARKA - WASHABLE LE/MW EA 1 W, HD, OH, PGB

PARKA – DRY CLEAN LE/MW EA 1 DC, OH, PGB

PILLOWS ALL EA 1 W, BB, T, CF

PILLOW CASE ALL EA 25 W, BB, T, FB, CF

PILLOW CASE, ZIPPERED LODGING EA 25 W, T, FB, CF

SCRUB SHIRT, BLACK HOSPITAL EA 1 W, T, P, OH, PGB

SCRUB PANTS, BLACK HOSPITAL EA 1 W, T, P, OH, PGB

SERVICE COAT LE EA 1 DC, OH, PGB

SERVICE PANTS LE EA 1 DC, OH, PGB

SHEET, CRIB LODGING EA 1 W, CSB, T, CF

SHEETS, QUEEN/FULL LODGING EA 10 W, T, CF

SHEETS, SINGLE LE/MW EA 10 W, T, CF

SHEETS, TWIN LODGING EA 10 W, T, CF

SHIRT, SERVICE BLUE LE EA 1 W, T, P, MS, OH, PGB

SHOWER CURTAIN LODGING EA 1 W, HD, SH, PGB

SLEEPING BAG-SUMMER/WINTER LE EA 1 W, T, CF

SLEEP SYSTEM COVER LE EA 1 W, T, CF

SLEEP SYSTEM LINER W, T, CF

TABLE CLOTH, 54X54 LE/MW EA 10 W,T,FOLDED WITH EDGES

EVEN, SH, PGB

TABLE CLOTH, 54X90 LE/MW EA 1 W,T,FOLDED WITH EDGES

EVEN, SH, PGB

TOWEL, BATH ALL EA 10 W, T, FB, CF

TOWEL, HAND LODGING EA 20 W, T, FB, CF

WASH CLOTHS LODGING EA 20 W, T, CF

WORK SHIRT, DICKIES LE EA 5 W, T, CF

WORK PANT, DICKIES LE EA 5 W, T, CF

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